Lab Equipment Depot Repair Services
American Instrument provides lab equipment depot repair services for:
| • Freezers | • Ultralow freezers |
| • Refrigerators | • Shakers |
| • Incubators | • Ovens |
| • Benchtop autoclaves | • Lyophilizers/Freeze Dryers |
| • Centrifuges | • And much more! |
How Does it Work?
American Instrument Exchange's lab equipment depot repair service offers reliable repairs for a wide variety of equipment at our fully stocked facility. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Once we receive the instrument, our trained technicians evaluate the machine and provide a detailed report outlining the diagnosis, repair options, and anticipated costs. Our technicians perform preliminary triage testing to identify the reported issue as well as any additional flaws.
If possible, OEM parts are used to replace defective components, ensuring the highest quality repair. If OEM parts are unavailable, we source suitable alternatives. After completing repairs, we thoroughly test the instrument using calibrated recorders to ensure all controls and readouts function accurately, restoring the equipment to its original specifications.
Finally, we coordinate the safe return of your equipment, ensuring it operates as promised. All repair work is fully covered by our 90-day warranty, giving you peace of mind.
Where Does it All Happen?
Our 2,000+ sq. ft. temperature-controlled workshop in Haverhill, MA houses hundreds of tools and thousands of parts needed for most lab equipment repairs. Additionally, it features over a dozen dedicated workstations, each accommodating various electrical requirements. To aid in testing glassware washers, water baths, ultrasonic cleaners, and water-jacketed incubators, we have an industrial-size sink with a hose attachment. Moreover, a mobile CO2 tank is available for testing incubators, while a supply of liquid nitrogen allows us to test cryostorage tanks. Multiple computer workstations also provide technicians with online access to research, troubleshoot, diagnose, and repair issues efficiently.
Our Technicians are Our Best Asset
As one of Boston's leaders in used and refurbished lab equipment sales for over 50 years, we require top-notch technicians. Our team, with over 100 years of combined experience, has a proven history of repairing a wide range of equipment across different industries. They’ve worked on everything from vortex mixers and guitars to helicopters and analytical balances. This extensive knowledge base allows them to quickly diagnose malfunctions and begin repairs efficiently. Our team is committed to getting you up and running without cutting corners, ensuring fast, reliable service every time.
Our Promise to You
All lab equipment depot repair services come with a 90-day warranty from the date of shipment, unless otherwise specified. To ensure your warranty remains valid, you must pay your invoice in full. If the invoice is over 30 days old, warranty work will not be performed until payment is complete.
If there is visible shipping damage to the packaging or concealed damage to the items, you must report it to the carrier upon receipt and to American Instrument the same day the items are accepted or signed for. Failure to do so will void the warranty. Additionally, if you involve third-party or OEM service providers without first contacting American Instrument, your warranty will be voided.
A single equipment failure can significantly impact your lab's productivity. Unless you have in-house technicians with experience, a depot repair service is often the most efficient and cost-effective solution for your lab.
Why should you outsource your repair work to a depot service?
Most of the time, lab staff lack the technical or mechanical expertise needed for successful equipment maintenance and repair. While they may have user experience and handle routine maintenance, calibration, and minor repairs, complex problems require professional help. When issues arise that exceed their skills or require special tools, it’s time to call a specialized service company. This is the only way to ensure a high-quality, effective repair.
Depot repair services can fix equipment faster and more efficiently than lab staff, unless the organization is large enough to employ a full-time specialist. Even seemingly simple repairs can take too long internally. For example, finding a pinhole leak in a freeze dryer’s vacuum system using conventional methods can be time-consuming. Third-party repair companies, with their expertise and specialized tools, can speed up both troubleshooting and repairs.
Assigning repairs to an unqualified staff member could worsen the issue, causing additional damage to equipment. This not only extends downtime but also increases costs. If the employee lacks the necessary skills, they might accidentally create new problems. As a result, the lab pays for both the original repair and the downtime caused by new complications. Depot service providers, however, are much less likely to make things worse, and they will quickly fix any mistakes they might make.
Depot repair vs. field service
Here are a few scenarios where using a depot repair service is better than going with the original equipment manufacturer:
- Your equipment’s warranty is expired or invalidated
- OEM service calls include pricey travel time
- Your equipment is no longer supported by the OEM because it’s a few generations old
- It can take a long time to get an OEM service technician to your lab, leading to longer downtime
Utilizing American Instrument Exchange's depot repair service can provide faster turnaround times and easier scheduling.
More efficient scheduling
Having a single point of contact for all service-related events can save you significant time and money. You avoid the hassle of coordinating schedules with multiple companies, simplifying the entire process. OEMs often rely on local independent service providers for repairs, which adds extra scheduling steps. These additional steps result in longer wait times, ultimately reducing your lab’s productivity. By streamlining your service needs through one provider, you can minimize downtime and maintain smoother operations.
Considerations for choosing a depot repair service:
Reputation - Pay close attention to the testimonials on the company's website and Google reviews. If the majority of reviews are favorable and there are no recurrent complaints, the business is probably a good choice.
Expertise - Make sure the service provider you're thinking about hiring specializes in the equipment you need fixed. Among the broader selection of supported products, some service providers specialize in repairing equipment in particular categories.
Affordability - If the company is far away, you might have to pay more for an on-site service call. Your instrument's downtime will also increase as a result of the travel time, costing you more money and delays.
Why should you choose American Instrument Exchange?
American Instrument Exchange's depot repair service is a great fit for equipment that has been in storage for an extended period of time, inoperable, or simply “shelved” for years. We check all the boxes when it comes to what you should want and expect in a depot repair service.
🗹 We're experienced - Our techs have over 100 years of experience repairing equipment
🗹 We're reliable - We consistently deliver high-quality work that meets manufacturer's specifications
🗹 We're reputable - We literally have thousands of repeat customers
🗹 We're dependable - We fully guarantee our work for 90 days
American Instrument Exchange’s depot repairs save you time, space, and, most importantly, money. Simply send us your used or out-of-warranty equipment, and we’ll get you up and running quickly and affordably. Contact us today for pricing and more information about our depot repair services.
When your lab equipment underperforms or breaks down, we know there's no time to waste. That's exactly how we handle all lab repair services and maintenance at American Instrument Exchange. Whether you need depot repair or refurbishment, we’ll address your lab’s needs efficiently and cost-effectively. Submit a depot service request below, and a representative will contact you shortly.
American Instrument Exchange, Inc.
1023 Western Avenue
Haverhill, MA 01832
Phone: 978-521-2221
Fax: 978-521-8822
EMAIL: info@americaninstrument.com
