Ordering & Policy Information

order and sell equipment

How to Order

You may place an order with American Instrument via phone, fax or email.

Payment options include most major credit cards, a check mailed in advance (or provided at pick up for local customers). Net 30 credit terms are also available pending approval; you may call or email us for further details. All international sales require a wire transfer prior to shipping.

We test equipment after receiving an order. Turnaround is typically a week to ten days for small equipment and/or single item orders unless otherwise noted. Please call for more information.

Equipment is shipped via UPS or a freight company, depending on the size and weight of the equipment. Some equipment may require air-ride freight. We are happy to provide shipping estimates for your equipment upon request.

A restocking fee may apply for cancelled orders.

American Instrument Exchange will include a 3% fee for all credit card payments.


Shipping Policy

Shipping is F.O.B. Haverhill, MA, via UPS or a national freight/moving company. Local orders can be shipped via a licensed and bonded courier or moving company.

American Instrument Exchange will take reasonable steps to protect the equipment during shipment, and unless otherwise specified the equipment will be insured. The customer will be charged for shipping and handling charges, and fees incurred in the process of delivering the order. Shipping and handling costs will be prepaid and added to customer invoices.

Customers may make pick-up arrangements through their own preferred carrier.

Please inspect the contents of all shipments upon delivery. American Instrument Exchange must be notified of loss or damage the same day as delivery. In case of damage:

  • Keep the damaged material and all original packing material including the original packing slip.
  • Contact American Instrument Exchange at 978-521-2221.


Price Matching Policy

At American Instrument Exchange, we are committed to providing you with the best shopping experience and the best value for your money. If you find a lower price for the same product at a competing retailer, let us know. We want to help you get the best deal possible.

Our Price Match Policy applies to identical products offered by competing retailers. The product must be in stock, be fully tested, offered with the same warranty, and available for immediate purchase. Some exceptions apply. To request a price match, please provide us with clear and verifiable proof of the lower price from the competing retailer. This could include a link to their website, a screenshot, written quote, or a copy of an advertisement.

If you have any questions or need assistance with our Price Match Policy, please don't hesitate to reach out to our customer service team.


Warranty Information

All equipment comes with a 90-day warranty from the date of shipment unless otherwise specified. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.



All the information on this website is published in good faith and for general information purpose only. We do not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information on our website is strictly at your own risk and we will not be liable for any losses and damages in connection with the use of our website.

This page and all associated pages from all years (and their source code) of this website and all content at www.americaninstrument.com are the sole property of American Instrument Exchange, Inc. and are protected by copyright protection laws and may not be reproduced in any form nor may any content or any images be copied, removed, or linked-to without the owner's express written permission. All instruments mentioned on our web site are the trademarks of their respective manufacturer. American Instrument Exchange, Inc. makes no claims of special affiliation with the original manufacturers or their respective trademarks.