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Tuttnauer T-Top 10S Class S Tabletop Autoclave

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 0580A A-CLAVE NEW

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All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer T-Top 10S Class S Tabletop Autoclave – New

Facilities that need reliable, fully automated steam sterilization for routine instrument processing can benefit from the straightforward performance of the Tuttnauer T-Top 10S Class S Tabletop Autoclave. Designed for medical, dental, veterinary, research, and other professional environments, the T-Top 10S combines a compact 21-liter chamber, closed-door drying, rapid cycle performance, a modern touchscreen interface, and digital documentation capabilities in an easy-to-install benchtop system.

American Instrument Exchange is a distributor of brand-new Tuttnauer autoclaves and sterilizers, supplying customers throughout Massachusetts, New England, the Northeast, and across the United States. The Tuttnauer T-Top 10S is supplied new from the manufacturer and includes the applicable Tuttnauer manufacturer’s warranty, giving customers the confidence of purchasing current-generation equipment while working with an experienced regional laboratory equipment supplier.

For facilities that primarily process standard solid instruments and wrapped pouches and do not require the full pre- and post-vacuum capability of a Class B sterilizer, the T-Top 10S offers a practical balance of performance, automation, connectivity, and cost.

Tuttnauer T-Top 10S Key Features

  • Brand-new Tuttnauer Class S tabletop steam autoclave

  • 21-liter chamber with approximately 10-inch diameter × 18-inch depth

  • Closed-door drying

  • Four standard trays in current manufacturer configuration

  • Fast complete cycles for routine instrument processing

  • 270°F / 132°C programs for standard instrument loads

  • 250°F / 121°C delicate-instrument cycle

  • Dedicated handpiece cycle

  • Fully automatic electronic operation

  • User-friendly color touchscreen interface

  • Wi-Fi connectivity and T-Connect support

  • Dual USB connectivity

  • Electronic cycle documentation and traceability options

  • Separate clean and used water reservoirs

  • Manual water filling

  • Compact plug-and-play benchtop installation

  • Brand new from Tuttnauer

  • Includes Tuttnauer manufacturer’s warranty

Overview

The Tuttnauer T-Top 10S is a current-generation Class S tabletop autoclave designed for facilities that need dependable day-to-day steam sterilization without the added complexity of a full Class B pre-vacuum system.

The T-Top 10S shares the same compact platform, modern touchscreen interface, connectivity, and documentation capabilities as other T-Top models, but its sterilization architecture is optimized for routine instrument loads rather than the broader range of wrapped, porous, hollow, and complex loads typically associated with Class B vacuum sterilizers.

This distinction is important when selecting the right autoclave. Not every facility needs pre-vacuum sterilization. Clinics, laboratories, veterinary practices, and other environments that primarily process unwrapped instruments, wrapped pouches, handpieces, and appropriate delicate instruments may benefit from the simpler Class S configuration.

The 21-liter stainless steel chamber measures approximately 10 inches in diameter by 18 inches deep, providing useful loading space while maintaining a compact benchtop footprint. Four trays are included in the current manufacturer configuration, and the chamber geometry is designed to make efficient use of the available internal volume.

Automatic controls manage the major stages of each cycle once the operator selects the appropriate program. The color touchscreen displays cycle information, water levels, and operating status, making routine use more intuitive than older mechanical or basic electronic tabletop sterilizers.

The T-Top 10S also incorporates Wi-Fi connectivity, USB data access, and Tuttnauer’s T-Connect platform. These features allow facilities to maintain digital cycle records, support traceability, and monitor equipment status more efficiently than with older autoclaves that rely primarily on manual logs.

For organizations replacing an aging Tuttnauer 2340, 2540, EZ Series, or other gravity-style tabletop autoclave, the T-Top 10S offers a modern upgrade without requiring them to move immediately to a higher-cost Class B platform.

Tuttnauer T-Top 10S Common Applications

  • Sterilization of compatible unwrapped instruments

  • Processing of wrapped instrument pouches

  • Sterilization of dental and medical handpieces

  • Processing of delicate compatible instruments

  • Veterinary instrument sterilization

  • Medical and clinical instrument processing

  • Dental sterilization workflows

  • Research and laboratory instrument sterilization

  • Academic and institutional facilities

  • Facilities requiring digital sterilization records

  • Clinics upgrading older gravity-style tabletop autoclaves

  • Routine daily instrument reprocessing

Tuttnauer T-Top 10S Ideal Laboratory and Facility Environments

The Tuttnauer T-Top 10S is particularly well suited for facilities that need dependable, automated steam sterilization for routine instrument loads but do not require the full flexibility of a Class B pre-vacuum system.

Dental practices, medical clinics, veterinary offices, and similar facilities may benefit from the T-Top 10S because its cycle selection is well matched to common instrument-processing workflows. The dedicated handpiece cycle is especially relevant to practices that routinely reprocess compatible rotary instruments.

Research laboratories and academic facilities may also find the T-Top 10S useful for compatible solid instruments and general laboratory tools, particularly where digital documentation and easy daily operation are priorities.

For organizations operating under formal quality procedures, the T-Top platform’s digital connectivity can help improve cycle traceability and reduce dependence on handwritten records.

The T-Top 10S can also be a strong replacement option for facilities currently using older Tuttnauer tabletop autoclaves. Customers who do not need active pre-vacuum capability may find that the 10S delivers the automation, documentation, cycle speed, and modern interface they want without paying for capabilities they are unlikely to use.

For customers throughout Massachusetts and New England, American Instrument Exchange can help determine whether the Class S T-Top 10S or the Class B T-Top 10B is the better fit based on load type, documentation needs, workflow, and budget.

Class S Sterilization and Closed-Door Drying

The Tuttnauer T-Top 10S uses a Class S sterilization approach designed for specified instrument types and routine professional workflows.

Unlike the T-Top 10B, the 10S does not rely on active pre-vacuum and post-vacuum phases for every load. Instead, its programs are optimized for appropriate unwrapped instruments, wrapped pouches, delicate instruments, and handpieces.

This makes the T-Top 10S particularly well suited for facilities whose loads are relatively predictable and do not require the advanced air-removal capability needed for certain hollow, porous, or more complex devices.

Closed-door drying helps remove residual moisture after sterilization while keeping the chamber closed throughout the drying stage. This is especially useful when processing wrapped pouches intended for storage, since residual moisture can compromise packaging integrity.

The key advantage of Class S technology is not that it is “better” or “worse” than Class B sterilization, but that it is designed for a different range of load types. Facilities should select the sterilizer class that matches the instruments and packaging they actually process.

Chamber Capacity and Workflow

The Tuttnauer T-Top 10S provides approximately 21 liters of chamber capacity in a cylindrical chamber measuring about 10 inches in diameter by 18 inches deep.

This chamber size provides useful capacity for a tabletop autoclave while still allowing the unit to fit comfortably on many standard laboratory and clinic countertops.

Current Tuttnauer literature lists four trays for the T-Top 10 platform. Earlier or distributor literature may reference a maximum capacity of five trays, so customers should confirm the exact production configuration when ordering.

For facilities running multiple loads each day, cycle speed can have a direct impact on productivity. Tuttnauer lists an approximately 21-minute complete cycle for unwrapped instruments at 270°F, including drying, under standard conditions.

Wrapped pouches require approximately 47 minutes, while delicate unwrapped instruments require approximately 34 minutes. The dedicated handpiece cycle requires approximately 50 minutes.

These cycle options allow users to select a program based on the actual load rather than relying on a single generic sterilization setting.

Automatic operation also reduces the amount of operator attention required after the cycle begins, helping staff focus on other tasks while sterilization is underway.

Cycle Programs and Sterilization Flexibility

The T-Top 10S includes several preset Class S cycles intended for commonly processed instrument types.

The Unwrapped Instruments 270°F cycle is designed for compatible unwrapped instruments and has an average total cycle time of approximately 21 minutes including drying.

The Wrapped Pouches 270°F cycle is designed for compatible packaged instruments and has an average total cycle time of approximately 47 minutes including drying.

The Unwrapped Delicate 250°F cycle provides lower-temperature processing for compatible heat-sensitive instruments and has an average total cycle time of approximately 34 minutes.

A dedicated Handpieces 270°F cycle is available for compatible handpieces and has an average total cycle time of approximately 50 minutes.

Cycle times are averages and can vary based on load mass, starting temperature, packaging, ambient conditions, and other operating factors.

Facilities should always select cycles according to the instrument manufacturer’s instructions and their own validated sterilization procedures.

Choosing the Right New Tuttnauer Autoclave

The Tuttnauer T-Top 10S is a strong choice for facilities that want current-generation automation, documentation, connectivity, and drying without requiring a full Class B vacuum system.

The most important buying question is load type. Facilities primarily processing straightforward instruments, wrapped pouches, delicate instruments, and handpieces may find the T-Top 10S entirely sufficient for their needs.

Organizations that routinely process hollow instruments, complex lumens, porous materials, or loads requiring active air removal should consider the T-Top 10B instead.

The 10S can therefore be a more economical and simpler solution for facilities whose sterilization requirements fall squarely within the supported Class S load categories.

Documentation is another reason to consider the T-Top platform. Wi-Fi, USB, T-Connect, and electronic traceability options provide modern recordkeeping capabilities even though the sterilizer itself is not a Class B unit.

For organizations replacing an older 2340M, 2540M, 2340E, 2540E, or similar tabletop sterilizer, the T-Top 10S can provide a meaningful upgrade in usability and documentation while retaining a familiar compact chamber format.

American Instrument Exchange can help customers compare the T-Top 10S, T-Top 10B, T-Edge models, and other new Tuttnauer systems based on load type, chamber size, required vacuum performance, workflow, electrical service, and budget.

Tuttnauer T-Top 10S Key Specifications

Specification Details
Manufacturer Tuttnauer
Model T-Top 10S
Product Series T-Top
Condition Brand new from manufacturer
Sterilizer Type Class S tabletop steam autoclave
Chamber Capacity Approximately 21 L
Chamber Dimensions Approximately 10 in diameter × 18 in deep
Exterior Dimensions Approximately 18.1 in W × 23 in D × 18 in H
Chamber Construction Stainless steel
Number of Trays 4 in current manufacturer configuration
Maximum Tray Capacity Earlier/distributor literature may reference up to 5 trays; confirm when ordering
Tray Dimensions Approximately 14.7 in D × 7.3 in W × 0.6 in H
Drying Closed-door drying
Unwrapped Instrument Cycle 270°F / approximately 21 minutes including drying
Wrapped Pouch Cycle 270°F / approximately 47 minutes including drying
Delicate Instrument Cycle 250°F / approximately 34 minutes including drying
Handpiece Cycle 270°F / approximately 50 minutes including drying
Control System Fully automatic electronic control
User Interface Color touchscreen
Connectivity Wi-Fi and 2 USB ports
Software Tuttnauer T-Connect
Documentation Electronic cycle data and traceability options
Water Reservoirs Separate clean and used water reservoirs
Water Filling Manual
Installation Type Benchtop / plug-and-play
Weight Approximately 99 lb
Warranty Tuttnauer manufacturer’s warranty

Specifications reflect current Tuttnauer T-Top technical literature where available. Earlier manufacturer and distributor literature contains some differences in chamber-volume and tray-capacity figures, so customers should confirm the current production configuration, electrical requirements, included accessories, cycle programs, and warranty terms with American Instrument Exchange when ordering.

Installation and Utility Requirements

The Tuttnauer T-Top 10S is designed for simple benchtop installation and does not require a building steam connection or complex utility infrastructure.

The autoclave should be installed on a stable, level work surface capable of supporting the approximately 99-pound unit plus water and the maximum anticipated load.

Adequate space should be provided around the cabinet for ventilation, service access, front-door movement, and safe loading.

The T-Top 10S uses manual water filling and separate reservoirs for clean and used water. This design helps prevent reuse of spent process water and simplifies day-to-day operation without requiring permanent water plumbing.

Water quality should meet Tuttnauer requirements. Appropriate water can help reduce mineral deposits, scale, valve contamination, and premature service issues.

Electrical requirements should be confirmed for the specific unit configuration before ordering. American Instrument Exchange can help customers verify voltage and installation requirements in advance.

T-Connect, Documentation, and Traceability

The Tuttnauer T-Top 10S incorporates many of the same digital workflow features that make the T-Top platform attractive to modern clinics and laboratories.

Wi-Fi connectivity allows the autoclave to interface with compatible Tuttnauer digital services, including T-Connect.

T-Connect provides cloud-based monitoring and documentation capabilities for supported sterilizers, helping users track equipment status and maintain cycle records more efficiently.

Two USB ports provide additional options for transferring cycle data and maintaining local records.

Advanced documentation and traceability functions can support barcode-based workflows, operator identification, and historical cycle tracking depending on facility configuration.

These features are particularly valuable for organizations moving away from manual paper logs toward more consistent digital sterilization records.

Why Buy a New Tuttnauer Autoclave from American Instrument Exchange?

American Instrument Exchange supplies brand-new Tuttnauer autoclaves directly to laboratories and professional facilities throughout New England, the Northeast, and across the United States. Purchasing through American Instrument Exchange gives customers access to current Tuttnauer sterilization equipment with the applicable manufacturer’s warranty while also providing a knowledgeable regional equipment resource before and after the sale.

Selecting between a Class S and Class B autoclave can be confusing, especially for organizations replacing older equipment. Chamber size alone does not determine which model is appropriate. Load type, packaging, vacuum requirements, drying, cycle speed, documentation, available space, and budget all matter.

American Instrument Exchange can help customers review those factors and determine whether the T-Top 10S provides the right level of performance or whether a T-Top 10B, T-Edge, or another Tuttnauer model would be more appropriate.

Our Haverhill, Massachusetts location gives customers throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, and the broader Northeast access to a regional supplier of new Tuttnauer autoclaves.

American Instrument Exchange can also supply complementary laboratory and facility equipment including biosafety cabinets, CO₂ incubators, centrifuges, laboratory refrigerators, freezers, ovens, glassware washers, ultrasonic cleaners, and other equipment.

Because American Instrument Exchange offers both brand-new Tuttnauer autoclaves and professionally refurbished sterilizers, customers can compare new and refurbished options based on features, budget, warranty preferences, and delivery requirements.

Customers can contact American Instrument Exchange for current pricing, availability, shipping information, electrical configurations, and assistance selecting the right Tuttnauer autoclave.

Frequently Asked Questions

Is the Tuttnauer T-Top 10S sold new by American Instrument Exchange?

Yes. American Instrument Exchange offers the T-Top 10S brand new from Tuttnauer. It is not used or refurbished.

Does the Tuttnauer T-Top 10S include a manufacturer’s warranty?

Yes. New Tuttnauer equipment purchased through American Instrument Exchange includes the applicable Tuttnauer manufacturer’s warranty.

What does Class S mean on the Tuttnauer T-Top 10S?

Class S refers to a sterilizer designed for specific load types defined by the manufacturer rather than the broader load capability associated with Class B pre-vacuum sterilizers. The T-Top 10S is designed for compatible unwrapped instruments, wrapped pouches, delicate instruments, and handpieces.

What is the difference between the T-Top 10S and T-Top 10B?

The biggest difference is vacuum capability. The T-Top 10B uses active pre- and post-vacuum processing, while the T-Top 10S uses Class S cycles with closed-door drying. Facilities processing more complex hollow, porous, or vacuum-dependent loads may benefit from the 10B, while the 10S may be sufficient for more routine instrument workflows.

What is the chamber capacity of the T-Top 10S?

Current Tuttnauer literature lists the T-Top 10 platform at approximately 21 liters.

What are the chamber dimensions of the T-Top 10S?

The chamber measures approximately 10 inches in diameter by 18 inches deep.

How many trays are included with the T-Top 10S?

Current Tuttnauer manufacturer literature lists four trays for the T-Top 10 platform. Some older or distributor literature references a maximum capacity of five trays, so the current configuration should be confirmed when ordering.

How fast is the T-Top 10S?

Tuttnauer lists the complete unwrapped-instrument cycle at approximately 21 minutes including drying under standard conditions.

Can the T-Top 10S process wrapped instruments?

Yes. The T-Top 10S includes a wrapped-pouch cycle at approximately 270°F with an average total cycle time of approximately 47 minutes.

Does the T-Top 10S have a handpiece cycle?

Yes. A dedicated handpiece cycle is included, with an average total cycle time of approximately 50 minutes under standard conditions.

Does the T-Top 10S have Wi-Fi?

Yes. The T-Top platform supports Wi-Fi connectivity and Tuttnauer T-Connect functionality.

Does the T-Top 10S require plumbing?

No permanent water plumbing is required for normal operation. The T-Top 10S uses manual filling and separate clean and used water reservoirs.

Is the T-Top 10S a good replacement for an older Tuttnauer 2540 or EZ Series autoclave?

It can be an excellent upgrade for facilities that want modern controls, faster automated cycles, closed-door drying, electronic documentation, and connectivity without necessarily needing Class B pre-vacuum processing.

Should I buy the T-Top 10S or T-Top 10B?

The best choice depends primarily on the instruments and load types being processed. Facilities with straightforward instrument loads may find the T-Top 10S more economical, while organizations requiring active pre-vacuum processing should consider the T-Top 10B.

Can American Instrument Exchange help me compare Tuttnauer models?

Yes. American Instrument Exchange can help customers compare T-Top, T-Edge, manual, automatic, and other new Tuttnauer autoclaves based on chamber capacity, load type, cycle requirements, utilities, and budget.

Can American Instrument Exchange supply the T-Top 10S in Massachusetts and New England?

Yes. American Instrument Exchange is based in Haverhill, Massachusetts and supplies new Tuttnauer autoclaves throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, the broader Northeast, and nationwide.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.