Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer T-Top 11S Tabletop Autoclave

Fully Tested & Warrantied*
Product Code : SKU 0580AA A-CLAVE NEW

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer T-Top 11S Tabletop Autoclave – New

Facilities that need dependable steam sterilization with generous tabletop capacity can benefit from the Tuttnauer T-Top 11S Tabletop Autoclave. Designed for laboratories, medical and dental practices, veterinary facilities, research organizations, and other professional environments, the T-Top 11S combines a 27-liter chamber, automatic sterilization programs, closed-door drying, a modern touchscreen interface, digital cycle documentation, and Tuttnauer T-Connect connectivity in a compact benchtop platform.

American Instrument Exchange is a distributor of brand-new Tuttnauer autoclaves and sterilizers, supplying laboratories and professional facilities throughout Massachusetts, New England, the Northeast, and across the United States. The Tuttnauer T-Top 11S is supplied new from the manufacturer and includes the applicable Tuttnauer manufacturer’s warranty, giving customers access to current-generation equipment while working with an experienced regional laboratory equipment supplier.

With its approximately 11-inch-diameter × 18-inch-deep chamber, the T-Top 11S offers substantially more usable capacity than smaller tabletop sterilizers. For facilities processing moderate-to-large instrument loads but not requiring the more advanced pre-vacuum capabilities of another T-Top configuration, the 11S provides an attractive balance of capacity, automation, connectivity, and cost.

Tuttnauer T-Top 11S Key Features

  • Brand-new Tuttnauer tabletop steam autoclave

  • 27-liter chamber with approximately 11-inch diameter × 18-inch depth

  • Closed-door drying

  • Automatic programs for wrapped and unwrapped instruments

  • Dedicated handpiece cycle

  • 270°F / 132°C standard instrument programs

  • 250°F / 121°C delicate-instrument program

  • Approximately 37-minute complete unwrapped-instrument cycle

  • User-friendly color touchscreen interface

  • Wi-Fi connectivity and Tuttnauer T-Connect support

  • Two USB ports for cycle-data access

  • Electronic cycle documentation and traceability

  • Separate clean-water and wastewater reservoirs

  • Manual or automatic water-fill capability depending on configuration

  • Large tabletop chamber without requiring a floor-standing footprint

  • Brand new from Tuttnauer

  • Includes Tuttnauer manufacturer’s warranty

Overview

The Tuttnauer T-Top 11S is a current-generation automatic tabletop autoclave designed for facilities that need greater sterilization capacity while retaining straightforward operation and compact benchtop installation.

Its 27-liter stainless steel chamber measures approximately 11 inches in diameter by 18 inches deep, providing additional room for instrument trays, wrapped pouches, handpieces, and other compatible steam-sterilizable materials compared with smaller 10-inch chamber systems.

The T-Top platform combines Tuttnauer's long experience with tabletop steam sterilizers and a modern operating interface built around automation, documentation, connectivity, and daily usability. Rather than relying on mechanical controls or early-generation electronics, the T-Top 11S uses an intuitive touchscreen to provide operators with program selection, cycle status, water-level information, and other operating data.

The 11S configuration is particularly well suited for routine instrument-processing workflows. Available programs include unwrapped instruments, wrapped pouches, delicate instruments, and handpieces, allowing facilities to choose a cycle based on the materials being processed rather than relying on one generic sterilization program.

Closed-door drying follows sterilization and helps reduce residual moisture without requiring the operator to manually open the autoclave during the drying phase. This can be particularly useful for wrapped instrument pouches intended for storage after processing.

The T-Top 11S also incorporates modern documentation capabilities through Wi-Fi connectivity, USB access, T-Connect software, and electronic cycle records. These functions can help organizations transition away from manual paper logs and establish more structured sterilization documentation.

For organizations replacing an older Tuttnauer 2340, 2540, EZ Series, or similar tabletop autoclave, the T-Top 11S provides significantly more automation and digital functionality while retaining the familiar benefits of a front-loading tabletop system.

Tuttnauer T-Top 11S Common Applications

  • Sterilization of compatible unwrapped instruments

  • Processing of wrapped instrument pouches

  • Sterilization of compatible handpieces

  • Processing of delicate heat-resistant instruments

  • Medical and clinical instrument processing

  • Dental sterilization workflows

  • Veterinary instrument sterilization

  • Research and laboratory instrument processing

  • Academic and institutional facilities

  • Biotechnology and pharmaceutical support applications

  • Higher-volume tabletop sterilization

  • Facilities requiring electronic cycle documentation

  • Organizations replacing older tabletop autoclaves

Tuttnauer T-Top 11S Ideal Laboratory and Facility Environments

The Tuttnauer T-Top 11S is particularly well suited for organizations that need more capacity than a smaller tabletop autoclave can provide but do not necessarily require the additional vacuum-processing capabilities of another T-Top configuration.

Research and laboratory facilities may use the 11S for compatible reusable tools, instruments, and other steam-tolerant materials. The 27-liter chamber provides enough space to support moderate daily processing without requiring the floor space or utility infrastructure of a large standalone sterilizer.

Medical, dental, veterinary, and procedural environments can benefit from the dedicated cycle options for unwrapped instruments, wrapped pouches, delicate instruments, and handpieces. These preset programs simplify routine processing and help staff select conditions appropriate for commonly encountered loads.

The larger chamber can also be useful in busy facilities that regularly fill smaller tabletop sterilizers. Processing more material in each appropriately configured load may reduce the total number of cycles required during a working day.

Academic laboratories and shared research facilities may benefit for similar reasons. A 27-liter tabletop system can provide substantial processing capability while remaining compact enough for installation in a laboratory support room, instrument-preparation area, or shared equipment space.

Facilities with formal quality systems may also benefit from Wi-Fi connectivity, electronic cycle documentation, and traceability options.

For customers in Massachusetts and throughout New England, American Instrument Exchange can help compare the T-Top 11S with other Tuttnauer models based on load type, chamber capacity, cycle requirements, documentation needs, workflow, and budget.

Steam Sterilization and Closed-Door Drying

The Tuttnauer T-Top 11S uses saturated steam under controlled temperature and pressure conditions to process compatible heat- and moisture-resistant materials.

Its cycle programs are optimized for common professional instrument-processing workflows, including unwrapped instruments, wrapped pouches, delicate instruments, and handpieces.

Following steam exposure, closed-door drying helps remove residual moisture while the autoclave remains closed. This approach provides a more automated workflow than traditional tabletop sterilizers that require operators to manually crack or open the door as part of the drying process.

Drying is particularly important when instruments are packaged for storage. Excess moisture can compromise pouch handling and create undesirable storage conditions, so a controlled drying stage helps prepare compatible wrapped loads for subsequent use.

The T-Top 11S is best selected according to the specific loads being processed. Facilities requiring specialized air-removal performance for complex hollow, porous, or vacuum-dependent loads should compare the 11S with other Tuttnauer configurations designed for those applications.

Correct cleaning, packaging, loading, cycle selection, and routine sterilizer monitoring remain essential regardless of autoclave configuration.

Tuttnauer T-Top 11S Chamber Capacity and Workflow

The Tuttnauer T-Top 11S provides approximately 27 liters, or roughly 7 gallons, of chamber capacity.

Its cylindrical chamber measures approximately 11 inches in diameter by 18 inches deep. This wider chamber provides greater flexibility for arranging instrument packs, pouches, trays, and other compatible materials than smaller tabletop models.

Current Tuttnauer U.S. literature for the T-Top platform lists the T-Top 11 with capacity for up to five trays, while another recent manufacturer technical publication lists four trays. Because production documentation has changed over time, customers should confirm the exact tray configuration supplied with the unit when ordering.

For daily workflow, the combination of chamber size and cycle duration matters more than either specification alone.

Tuttnauer lists an average complete cycle time of approximately 37 minutes for unwrapped instruments at 270°F, including drying, under standard conditions.

The wrapped-pouch 270°F cycle averages approximately 59 minutes, while the unwrapped delicate-instrument 250°F cycle averages approximately 46 minutes.

A dedicated handpiece cycle operates at 270°F and averages approximately 70 minutes including drying.

Facilities should evaluate throughput by considering how much material fits into each recommended load as well as how long the corresponding cycle requires. A larger tabletop autoclave may allow an organization to process more instruments per cycle and potentially reduce the total number of loads required each day.

Cycle Programs and Sterilization Flexibility

The Tuttnauer T-Top 11S provides automatic programs intended for several common instrument-processing applications.

The Unwrapped Instruments 270°F program is intended for compatible unwrapped instruments and has an average complete cycle time of approximately 37 minutes including drying.

The Wrapped Pouches 270°F program is designed for compatible packaged instruments and averages approximately 59 minutes including drying.

The Unwrapped Delicate 250°F program provides a lower-temperature option for appropriate heat-sensitive instruments and averages approximately 46 minutes.

The Handpieces 270°F program is designed for compatible handpieces and averages approximately 70 minutes including drying.

These dedicated programs make the T-Top 11S more versatile than a basic tabletop sterilizer with only one or two fixed operating conditions.

Published cycle times are averages for standard loads. Actual performance can vary based on load weight, packaging, starting chamber temperature, water temperature, ambient conditions, and other operating factors.

Users should always select programs according to instrument manufacturer instructions and established sterilization procedures.

Choosing the Right New Tuttnauer Autoclave

The T-Top 11S is a strong choice for facilities that want generous tabletop capacity, automatic cycle control, closed-door drying, connectivity, and modern documentation without purchasing capabilities their routine instrument loads may not require.

The first consideration should be chamber capacity. The T-Top 11S provides approximately 27 liters compared with roughly 21 liters for the smaller T-Top 10 platform. Facilities routinely filling a smaller sterilizer may benefit from the additional chamber diameter and loading area.

Load type is equally important. The 11S is particularly well matched to routine instrument workflows involving appropriate unwrapped instruments, wrapped pouches, delicate instruments, and handpieces.

Facilities processing more complex loads that require active pre-vacuum air removal should compare the 11S with another Tuttnauer configuration offering that capability.

Cycle documentation may also influence the purchasing decision. Wi-Fi connectivity, USB access, T-Connect, operator identification, and electronic records provide capabilities that older tabletop autoclaves generally cannot match.

Water management is another consideration. Depending on the current configuration, the larger T-Top 11 platform can support convenient water-management arrangements suited to higher-throughput operation.

American Instrument Exchange can help customers compare the T-Top 11S, T-Top 11, T-Edge models, and other new Tuttnauer autoclaves based on actual load types, chamber requirements, cycle needs, available space, documentation preferences, and budget.

Tuttnauer T-Top 11S Key Specifications

Specification Details
Manufacturer Tuttnauer
Model T-Top 11S
Product Series T-Top
Condition Brand new from manufacturer
Sterilizer Type Automatic tabletop steam autoclave with closed-door drying
Chamber Capacity 27 L / approximately 7 gal
Chamber Dimensions Approximately 11 in diameter × 18 in deep
Exterior Dimensions Approximately 23 in D × 19.5 in W × 17.5 in H
Chamber Construction Stainless steel
Tray Capacity Current literature varies between 4 and 5 trays; confirm current production configuration
Typical Tray Dimensions Approximately 14.7 in D × 7.3 in W × 0.6 in H in applicable configuration
Drying Closed-door drying
Unwrapped Instrument Cycle 270°F / approximately 37 minutes including drying
Wrapped Pouch Cycle 270°F / approximately 59 minutes including drying
Delicate Instrument Cycle 250°F / approximately 46 minutes including drying
Handpiece Cycle 270°F / approximately 70 minutes including drying
Control System Fully automatic electronic control
User Interface Multicolor touchscreen
Connectivity Wi-Fi, USB, and supported network connectivity
Software Tuttnauer T-Connect
Documentation Electronic cycle records and traceability options
Water Reservoirs Separate clean and used water reservoirs
Water Filling Manual or automatic capability depending on production configuration
Electrical Configuration 110–120 V available; confirm exact unit when ordering
Frequency 50–60 Hz
Published Power Approximately 1,700 W for applicable 120 V configuration
Installation Type Benchtop
Weight Approximately 115 lb
Warranty Tuttnauer manufacturer’s warranty

Tuttnauer has issued multiple T-Top technical publications with differences in tray quantity and water-filling specifications. American Instrument Exchange can confirm the current production configuration, electrical requirements, included accessories, cycle programs, and warranty terms before an order is finalized.

Installation and Utility Requirements

The Tuttnauer T-Top 11S is designed to provide substantial sterilization capacity without the installation requirements of a large floor-standing autoclave.

The unit measures approximately 23 inches deep × 19.5 inches wide × 17.5 inches high and weighs approximately 115 pounds before process water and instruments are added. It should be installed on a stable, level countertop capable of supporting the fully loaded sterilizer.

Adequate clearance should be provided around the cabinet for ventilation, service access, front-door movement, loading, and unloading.

The T-Top system uses separate reservoirs for clean and used water, helping ensure that fresh water is supplied to subsequent cycles.

Depending on current production configuration, the T-Top 11 platform may support manual and automatic water filling. Customers planning frequent daily operation may benefit from an automated water arrangement, while lower-volume facilities may prefer straightforward standalone operation.

Water quality should meet Tuttnauer requirements. Inappropriate water can contribute to scale formation, mineral deposits, valve contamination, heater deterioration, and increased maintenance requirements.

Electrical specifications should also be confirmed before ordering. The American Instrument Exchange listing identifies a 110–120 V, 50–60 Hz configuration with approximately 1,700 W power consumption.

T-Connect, Documentation, and Traceability

The Tuttnauer T-Top 11S combines steam sterilization with digital tools designed to simplify recordkeeping and equipment management.

Wi-Fi connectivity allows supported T-Top sterilizers to interface with Tuttnauer's T-Connect system, providing a connected workflow for cycle information and equipment monitoring.

USB connections provide additional options for accessing and transferring sterilization records.

Documentation and traceability functions can support user identification, cycle-history review, barcode-based workflows, and electronic recordkeeping depending on facility configuration.

These capabilities can be particularly valuable for organizations replacing older sterilizers that depend on handwritten logs or limited printed cycle data.

An optional printer can also provide hard-copy records where physical documentation remains preferred or required.

Why Buy a New Tuttnauer Autoclave from American Instrument Exchange?

American Instrument Exchange supplies brand-new Tuttnauer autoclaves directly to laboratories and professional facilities throughout New England, the Northeast, and across the United States. Purchasing through American Instrument Exchange gives customers access to current Tuttnauer equipment with the applicable manufacturer’s warranty while also providing a knowledgeable regional laboratory equipment resource before and after the sale.

Selecting an autoclave involves more than choosing chamber capacity. Load type, cycle requirements, drying method, available counter space, water management, electrical service, documentation needs, and anticipated throughput all influence which model will work best.

American Instrument Exchange can help customers review these considerations and determine whether the T-Top 11S or another Tuttnauer autoclave better matches their workflow.

Our Haverhill, Massachusetts location gives laboratories, universities, healthcare organizations, veterinary facilities, biotechnology companies, and other customers throughout Massachusetts and New England a regional source for new Tuttnauer sterilization equipment.

American Instrument Exchange also supplies complementary laboratory equipment including biosafety cabinets, CO₂ incubators, centrifuges, laboratory refrigerators, freezers, ovens, glassware washers, ultrasonic cleaners, and other equipment required when outfitting or expanding a facility.

Because American Instrument Exchange offers both brand-new Tuttnauer autoclaves and professionally refurbished sterilizers, customers can compare new and refurbished solutions based on features, budget, warranty preferences, and project timing.

Customers can contact American Instrument Exchange for current pricing, availability, electrical configurations, shipping information, and assistance selecting the appropriate Tuttnauer autoclave.

Frequently Asked Questions

Is the Tuttnauer T-Top 11S sold new by American Instrument Exchange?

Yes. American Instrument Exchange offers the T-Top 11S brand new from Tuttnauer. It is not a used or refurbished autoclave.

Does the T-Top 11S include a manufacturer’s warranty?

Yes. New Tuttnauer equipment purchased through American Instrument Exchange includes the applicable Tuttnauer manufacturer’s warranty. Current terms should be confirmed when ordering.

What is the chamber capacity of the Tuttnauer T-Top 11S?

The T-Top 11S provides approximately 27 liters, or about 7 gallons, of chamber capacity.

What are the chamber dimensions of the T-Top 11S?

The chamber measures approximately 11 inches in diameter by 18 inches deep.

How fast is the T-Top 11S?

Tuttnauer lists the unwrapped-instrument 270°F cycle at approximately 37 minutes including drying under standard conditions.

Can the T-Top 11S process wrapped instruments?

Yes. The system includes a wrapped-pouch cycle operating at approximately 270°F with an average complete cycle time of approximately 59 minutes including drying.

Does the T-Top 11S have a delicate-instrument cycle?

Yes. A lower-temperature unwrapped delicate-instrument program operates at approximately 250°F and averages approximately 46 minutes including drying.

Does the T-Top 11S have a handpiece cycle?

Yes. A dedicated 270°F handpiece program averages approximately 70 minutes including drying.

Does the T-Top 11S have closed-door drying?

Yes. Closed-door drying helps remove residual moisture following sterilization without requiring the operator to manually open the door during the drying stage.

How many trays does the T-Top 11S include?

Tuttnauer's published documentation currently varies. Some U.S. T-Top literature lists up to five trays for the 11-inch platform, while another newer technical publication specifies four trays. American Instrument Exchange can confirm the current production configuration when ordering.

Does the T-Top 11S have Wi-Fi?

Yes. The T-Top platform supports Wi-Fi connectivity and Tuttnauer T-Connect functionality.

Does the T-Top 11S require plumbing?

The T-Top 11 platform can operate with internal water reservoirs and may support automatic water filling depending on configuration. Customers should discuss their preferred installation with American Instrument Exchange before ordering.

What electrical service does the T-Top 11S require?

The American Instrument Exchange configuration is listed for 110–120 V, 50–60 Hz operation with approximately 1,700 W power consumption. Exact electrical requirements should be confirmed when ordering.

What is the difference between the T-Top 10S and T-Top 11S?

The primary difference is capacity. The T-Top 10 platform provides approximately 21 liters with a 10-inch chamber, while the T-Top 11S provides 27 liters with an approximately 11-inch chamber. The larger model may be better for facilities processing higher-volume loads.

How does the T-Top 11S compare with the other T-Top 11 configuration?

Both use the same general 27-liter T-Top platform, but they differ in sterilization cycle architecture and drying capabilities. Facilities should select between them based on the actual instruments, load types, and processing requirements rather than chamber size alone.

Is the T-Top 11S a good replacement for an older Tuttnauer EZ11 or 2540?

It can be an excellent upgrade for facilities seeking greater automation, closed-door drying, modern touchscreen controls, electronic documentation, connectivity, and a manufacturer’s warranty while retaining a tabletop configuration.

Can American Instrument Exchange supply the T-Top 11S throughout New England?

Yes. American Instrument Exchange is located in Haverhill, Massachusetts and supplies new Tuttnauer equipment throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, the broader Northeast, and nationwide.

Can American Instrument Exchange help me choose between new Tuttnauer models?

Yes. American Instrument Exchange can help customers compare T-Top, T-Edge, and other Tuttnauer autoclaves based on chamber capacity, load type, cycle requirements, drying, utilities, documentation needs, and budget.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.