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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Sartorius Entris II BCA224I-1S Advanced Analytical Balance

Fully Tested & Warrantied*
Brand : Sartorius
Product Code : SKU 0690D BALANCE NEW
Title: $4350.00

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Sartorius Entris II BCA224I-1S Advanced Analytical Balance – New

The Sartorius Entris II BCA224I-1S Advanced Analytical Balance combines 220 g maximum capacity with 0.1 mg readability for quantitative laboratory weighing, sample preparation, formulation, standards preparation, quality control, and research applications.

Available brand new from American Instrument Exchange, the BCA224I-1S belongs to the Sartorius Entris II Advanced Line and incorporates isoCAL automatic internal adjustment, a manual analytical draft shield, Real-Time Level Support, CalAudit Trail, integrated protection systems, a graphic touch display, user-management features, electronic connectivity, and built-in laboratory weighing applications.

Its 220 g capacity provides substantially more working and tare capacity than a 120 g analytical balance while maintaining the same 0.1 mg resolution. This makes the BCA224I-1S particularly versatile for laboratories working with larger sample containers, heavier tare vessels, or a broader range of analytical sample sizes.

This balance is supplied new and includes the applicable Sartorius manufacturer warranty.

Key Features

  • 220 g maximum weighing capacity

  • 0.1 mg readability

  • 0.1 mg repeatability

  • 0.2 mg linearity

  • Typical stabilization time of ≤1.5 seconds

  • isoCAL automatic internal adjustment

  • Manual analytical draft shield

  • 240 mm weighing chamber height

  • 90 mm diameter weighing pan

  • Real-Time Level Support

  • CalAudit Trail

  • Integrated protection systems

  • Graphic touch display

  • User-management and password-protection capabilities

  • Built-in laboratory weighing applications

  • RS232 connectivity

  • USB-C connectivity

  • Underfloor weighing capability

  • Recommended external calibration weight: 200 g, E2

  • 219 × 317 × 345 mm overall dimensions

  • Brand new from American Instrument Exchange

  • Sartorius manufacturer warranty included

Overview

The Sartorius Entris II BCA224I-1S is a current-generation analytical balance designed to provide reliable 0.1 mg weighing performance with a versatile 220 g working capacity.

That combination makes it an excellent general-purpose analytical balance.

While many analytical procedures involve relatively small samples, the total load placed on a balance includes both the sample and its container. Vials, crucibles, weighing bottles, flasks, filters, and other vessels can consume a significant portion of a balance's capacity before the sample is added.

The 220 g capacity of the BCA224I-1S provides additional tare flexibility while retaining conventional analytical resolution.

The Entris II Advanced platform also provides a substantial set of workflow and quality-control features, including automatic internal adjustment, leveling assistance, calibration-event documentation, user controls, electronic connectivity, and integrated applications.

Common Applications

The Sartorius BCA224I-1S is well suited for quantitative chemical analysis, pharmaceutical sample preparation, formulation, standards preparation, reagent weighing, gravimetric analysis, quality control, density determination, percentage weighing, differential weighing, filter weighing, residue analysis, and general laboratory research.

Pharmaceutical and biotechnology laboratories can use the balance for reference materials, formulation ingredients, research compounds, reagents, buffers, and routine analytical procedures.

Chemical laboratories can use the BCA224I-1S for standards preparation, solution preparation, compound weighing, quantitative analysis, and quality-control work.

Environmental laboratories may use the balance for filters, residues, particulate analysis, and other gravimetric procedures requiring 0.1 mg resolution.

Academic, food science, cosmetics, materials science, and industrial laboratories can also use the Entris II for a broad range of quantitative weighing procedures.

Ideal Laboratory Types

The BCA224I-1S is particularly well suited for pharmaceutical, biotechnology, chemical, environmental, analytical testing, academic, food and beverage, cosmetics, materials science, R&D, and quality-control laboratories.

Its combination of 220 g capacity and 0.1 mg readability makes it especially attractive as a general-purpose analytical balance in multi-user laboratories.

The larger capacity provides flexibility for laboratories whose sample sizes and weighing vessels vary significantly from one procedure to another.

For laboratories that routinely require 10 µg readability or very small minimum sample weights, a semi-microbalance may be more appropriate. When conventional 0.1 mg analytical resolution satisfies the method, however, the BCA224I-1S offers an excellent balance of sensitivity, capacity, speed, and ease of use.

Analytical Weighing Performance

The BCA224I-1S provides 0.1 mg readability throughout its 220 g weighing capacity.

Sartorius specifies repeatability of 0.1 mg and linearity of 0.2 mg.

Typical stabilization time is ≤1.5 seconds, allowing relatively fast repetitive measurements while maintaining analytical-level resolution.

This performance profile makes the Entris II appropriate for routine quantitative laboratory procedures where conventional analytical resolution is required.

Why 220 g Capacity Matters

Maximum capacity can be easy to overlook when selecting an analytical balance.

For many laboratory procedures, the actual sample weighs only a few grams. However, the balance must support the combined weight of the sample and its container.

A 220 g analytical balance provides significantly more flexibility for heavier tare vessels than a 120 g model.

This can be useful when weighing into larger glassware, sample containers, crucibles, bottles, or other vessels that consume a meaningful portion of the balance's working capacity.

The BCA224I-1S therefore provides the same 0.1 mg readability as lower-capacity analytical models while reducing the likelihood that vessel weight will become a limiting factor.

Minimum Sample Weight & Quantitative Applications

Readability and minimum sample weight are not the same measurement.

The BCA224I-1S displays mass in increments of 0.1 mg, but this does not mean that a 0.1 mg sample can be weighed quantitatively with acceptable relative uncertainty.

Minimum sample weight depends primarily on repeatability and the uncertainty requirements of the laboratory procedure.

For USP, GMP, GLP, or other controlled applications, laboratories should establish an appropriate minimum sample weight based on repeatability testing performed on the installed balance under actual operating conditions.

Environmental conditions, balance installation, vibration, airflow, static electricity, operator technique, and sample characteristics can all affect practical repeatability.

Controlling Drafts & Airflow

At 0.1 mg readability, air movement can produce visible changes in displayed weight.

The BCA224I-1S therefore incorporates a manual glass analytical draft shield around the weighing chamber.

The enclosure protects the sample and weighing pan from routine air movement caused by HVAC systems, doors, nearby personnel, and other laboratory activity.

The 240 mm weighing-chamber height provides room for a variety of laboratory containers and sample vessels.

The balance should nevertheless be installed away from direct HVAC outlets, fans, frequently opened doors, windows, and other strong sources of air movement.

Vibration, Temperature & Static Control

The BCA224I-1S should be installed on a rigid, stable weighing surface away from significant sources of vibration.

Centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other laboratory equipment can transmit vibration through benches, floors, or surrounding structures.

Temperature differences between the sample and laboratory environment can also influence analytical measurements. Samples should be allowed to approach room conditions before critical weighing whenever the procedure permits.

Static electricity can become significant when weighing powders, filters, plastic containers, films, glassware, and other materials that readily accumulate electrostatic charge.

Appropriate antistatic techniques or accessories may be useful when static becomes a meaningful source of weighing error.

isoCAL Automatic Internal Adjustment

The BCA224I-1S incorporates Sartorius isoCAL automatic internal adjustment.

isoCAL uses an internal reference weight to automatically perform adjustment when defined time or environmental conditions indicate that adjustment is appropriate.

This helps maintain weighing performance as laboratory temperature changes throughout the day and reduces the need for users to manually initiate routine adjustment with external weights.

For an analytical balance operating at 0.1 mg readability, automatic internal adjustment can provide a meaningful improvement in convenience and day-to-day consistency.

External verification with appropriate reference weights may still be required under USP, GMP, GLP, ISO, or laboratory-specific quality procedures.

Real-Time Level Support

Proper leveling is essential for reliable analytical weighing.

The Entris II Advanced Line incorporates Real-Time Level Support to help users recognize when the balance requires leveling.

This is particularly useful in shared laboratories where an instrument may be cleaned, moved, or repositioned by different technicians.

The system provides additional operator guidance and helps reduce the possibility that measurements will be performed while the balance is incorrectly leveled.

CalAudit Trail

The Entris II Advanced platform incorporates CalAudit Trail functionality to support documentation of calibration and adjustment activity.

Maintaining a history of adjustment events can be valuable in laboratories operating under formal quality systems.

Rather than treating calibration as an isolated event, CalAudit Trail provides additional traceability around balance adjustment and performance.

This capability can be especially useful when multiple technicians use the same instrument or when weighing results form part of a documented analytical procedure.

Integrated Protection Systems

Sartorius Entris II Advanced balances incorporate protection features designed to help users recognize unsuitable operating conditions and reduce the risk of compromised results.

These systems provide additional guidance beyond simply displaying a mass value.

In busy or multi-user laboratories, integrated safeguards can help standardize weighing procedures and reduce dependence on operator experience alone.

Graphic Touch Display

The BCA224I-1S uses a graphic touch display for access to weighing functions, applications, configuration settings, calibration information, and system controls.

The interface is designed to make common laboratory weighing procedures straightforward while providing access to more advanced functions when needed.

For laboratories replacing older analytical balances, the modern interface can reduce operator training requirements and simplify routine method setup.

Built-In Applications

The Entris II Advanced platform includes integrated applications for common laboratory weighing procedures.

These include functions for weighing and dosing, counting, percentage weighing, mixing, totalizing, animal weighing, calculations, density determination, statistics, peak hold, checkweighing, and mass-unit conversion.

Underfloor weighing capability is also available for applications where a sample cannot be conveniently positioned on the normal weighing pan.

Built-in applications can reduce manual calculations and help laboratories perform repetitive procedures more consistently.

Connectivity & Data Transfer

The BCA224I-1S provides RS232 and USB-C connectivity for communication with compatible computers, printers, and laboratory peripherals.

Electronic data transfer can reduce reliance on handwritten results and manual transcription.

For laboratories processing significant numbers of samples, direct transfer can improve efficiency while reducing the possibility of transcription errors.

Connectivity also makes the Entris II easier to incorporate into increasingly digital laboratory workflows.

Underfloor Weighing

The BCA224I-1S supports underfloor weighing.

This allows an object to be suspended beneath the balance rather than positioned directly on the weighing pan.

Underfloor weighing can be useful for density determination, magnetic samples, oversized objects, and specialized research procedures where conventional pan weighing is impractical.

Key Specifications

Specification Sartorius Entris II BCA224I-1S
Balance Type Analytical Balance
Product Line Entris II Advanced
Maximum Capacity 220 g
Readability 0.1 mg
Repeatability 0.1 mg
Linearity 0.2 mg
Typical Stabilization Time ≤1.5 seconds
Adjustment Internal automatic / isoCAL
Recommended External Calibration Weight 200 g, E2
Draft Shield Manual analytical draft shield
Weighing Chamber Height 240 mm
Weighing Pan Round
Pan Diameter 90 mm
Leveling Real-Time Level Support
Calibration Documentation CalAudit Trail
Display Graphic touch display
Data Interfaces RS232, USB-C
Underfloor Weighing Yes
Sensitivity Drift, +10°C to +30°C ±1.0 ppm/K
Operating Temperature +10°C to +30°C
Overall Dimensions 219 mm W × 317 mm D × 345 mm H
Power Requirements 100–240 VAC, 50–60 Hz
Legal Verification Non-verified
Condition New
Warranty Sartorius manufacturer warranty

Choosing Between 120 g and 220 g Analytical Balances

The primary difference between 120 g and 220 g analytical balances is working capacity rather than resolution.

Both can provide conventional 0.1 mg analytical readability.

A 120 g balance can be entirely sufficient for laboratories that primarily work with small samples and lightweight vessels.

The 220 g BCA224I-1S provides an additional 100 g of capacity, allowing technicians to use heavier containers while retaining the same 0.1 mg readability.

For a general-purpose analytical balance that may be used across many procedures and by multiple departments, the additional capacity can provide valuable flexibility.

BCA224I-1S vs. BCA124I-1S

The BCA224I-1S and BCA124I-1S share the same basic analytical resolution and many of the same Entris II Advanced features.

Both provide 0.1 mg readability, isoCAL automatic internal adjustment, an analytical draft shield, Real-Time Level Support, CalAudit Trail, touchscreen operation, and electronic connectivity.

The major difference is capacity.

The BCA124I-1S provides 120 g maximum capacity.

The BCA224I-1S provides 220 g maximum capacity.

For laboratories whose total loads consistently remain below 120 g, the smaller model may provide everything required.

The BCA224I-1S is preferable when heavier vessels, larger samples, or greater tare flexibility are useful.

BCA224I-1S vs. BCA224-1S

Sartorius offers both internal- and external-adjustment versions of its 220 g Entris II Advanced analytical balance.

The BCA224I-1S includes isoCAL automatic internal adjustment.

The BCA224-1S uses external adjustment.

Both provide 220 g capacity and 0.1 mg readability.

The internal-adjustment BCA224I-1S is especially useful for laboratories that want automatic time- and temperature-responsive adjustment.

The externally adjusted BCA224-1S can be appropriate for laboratories that already maintain suitable calibration weights and prefer manual control over adjustment procedures.

Analytical Balance vs. Semi-Microbalance

The BCA224I-1S provides 0.1 mg analytical readability.

A semi-microbalance typically provides 0.01 mg / 10 µg readability, offering ten times finer displayed resolution.

Semi-micro performance can be valuable for small samples, expensive compounds, potent substances, reference standards, and methods with particularly demanding uncertainty requirements.

However, greater sensitivity also increases susceptibility to vibration, air movement, static electricity, temperature gradients, and operator technique.

For routine quantitative analysis, formulation, sample preparation, standards work, and quality control where 0.1 mg resolution is sufficient, the BCA224I-1S provides a practical combination of sensitivity, capacity, speed, and ease of use.

Entris II Advanced vs. Entris II Essential

Sartorius offers Entris II balances in Essential and Advanced configurations.

The Advanced Line represented by the BCA224I-1S adds workflow and quality-control capabilities intended for laboratories that want more than basic weighing functionality.

Features such as Real-Time Level Support, CalAudit Trail, integrated protection systems, expanded applications, and enhanced operator controls can be useful in multi-user or quality-controlled environments.

Laboratories primarily concerned with straightforward mass measurement may find an Essential configuration sufficient.

The Advanced Line becomes more attractive when weighing is part of a documented laboratory workflow.

New Sartorius Balances from American Instrument Exchange

This Sartorius Entris II BCA224I-1S is offered brand new through American Instrument Exchange.

It is not used or refurbished equipment.

The balance is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.

For laboratories that prefer current-production equipment, factory-new condition, modern Sartorius weighing technology, and manufacturer warranty coverage, the Entris II provides an attractive alternative to purchasing a refurbished analytical balance.

American Instrument Exchange can also help laboratories source additional balances and complementary sample-preparation equipment for complete laboratory workflows.

Shipping & Installation Considerations

Analytical balances require careful installation to achieve their intended performance.

The BCA224I-1S should be positioned on a rigid, stable, vibration-resistant laboratory bench away from HVAC outlets, direct sunlight, frequently used doors, windows, centrifuges, shakers, pumps, compressors, refrigerators, and other significant sources of vibration or airflow.

After installation, the balance should be leveled and allowed to acclimate to laboratory conditions before critical quantitative measurements begin.

The isoCAL system can then support routine internal adjustment as environmental conditions change.

For regulated applications, laboratories should perform appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to their quality procedures.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other laboratory equipment from American Instrument Exchange.

Sartorius Entris II BCA224I-1S Analytical Balance FAQs

What is the maximum capacity of the Sartorius BCA224I-1S?

The BCA224I-1S has a maximum weighing capacity of 220 g.

What is the readability of the BCA224I-1S?

The balance provides 0.1 mg readability.

Is the BCA224I-1S an analytical balance?

Yes. Sartorius classifies the BCA224I-1S as an analytical balance, and its 0.1 mg readability is characteristic of conventional analytical weighing.

Does the BCA224I-1S include isoCAL?

Yes. The “I” configuration includes Sartorius isoCAL automatic internal adjustment.

What is the repeatability of the BCA224I-1S?

Sartorius specifies repeatability of 0.1 mg.

What is the linearity of the BCA224I-1S?

Sartorius specifies linearity of 0.2 mg.

How quickly does the BCA224I-1S stabilize?

Typical stabilization time is ≤1.5 seconds.

Does the BCA224I-1S have a draft shield?

Yes. The balance incorporates a manual analytical draft shield with approximately 240 mm of weighing-chamber height.

What size is the weighing pan?

The BCA224I-1S uses a round weighing pan approximately 90 mm in diameter.

What is the advantage of the 220 g capacity?

The 220 g capacity provides additional room for heavier samples and tare vessels while maintaining 0.1 mg analytical readability. This can make the BCA224I-1S more versatile than lower-capacity analytical balances.

What is the difference between the BCA224I-1S and BCA124I-1S?

Both provide 0.1 mg readability and similar Entris II Advanced features. The BCA124I-1S has 120 g capacity, while the BCA224I-1S increases maximum capacity to 220 g.

What is the difference between the BCA224I-1S and BCA224-1S?

Both provide 220 g capacity and 0.1 mg readability. The BCA224I-1S incorporates isoCAL automatic internal adjustment, while the BCA224-1S uses external adjustment.

Can weighing results be transferred electronically?

Yes. The balance provides RS232 and USB-C connectivity for communication with compatible computers, printers, and laboratory peripherals.

Is this Sartorius Entris II balance new or refurbished?

This BCA224I-1S is offered brand new by American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.

Why choose the Sartorius Entris II BCA224I-1S?

The BCA224I-1S combines 220 g capacity, 0.1 mg analytical readability, isoCAL automatic internal adjustment, fast stabilization, a full analytical draft shield, Real-Time Level Support, CalAudit Trail, modern operator controls, built-in applications, and electronic connectivity in a current-generation laboratory balance.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.