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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND ME 2 NT Diaphragm Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920CC VAC PUMP
Size: $1880.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND ME 2 NT Diaphragm Vacuum Pump – Brand New

The VACUUBRAND ME 2 NT Diaphragm Vacuum Pump is a powerful, oil-free laboratory vacuum pump designed for vacuum filtration, multi-port vacuum manifolds, vacuum ovens, aspiration, degassing, gas transfer, and general laboratory evacuation. Featuring a single-head, single-stage diaphragm design, an ultimate vacuum of 70 mbar (52 Torr), and maximum pumping speed of 1.4 cfm at 60 Hz, the ME 2 NT provides substantially greater throughput than smaller individual-workstation pumps while maintaining quiet operation, low vibration, and minimal maintenance.

This brand-new VACUUBRAND ME 2 NT is available from American Instrument Exchange and is particularly well suited for laboratories that need a dependable vacuum source for medium-throughput filtration or multiple parallel applications. Its oil-free design eliminates vacuum pump oil maintenance and provides a practical alternative to water aspirators and larger oil-sealed pumps for routine low-vacuum laboratory work.

VACUUBRAND ME 2 NT Diaphragm Pump Key Features

  • Brand-new VACUUBRAND ME 2 NT diaphragm vacuum pump

  • Oil-free laboratory vacuum technology

  • 70 mbar / 52 Torr ultimate vacuum

  • 1.4 cfm maximum pumping speed at 60 Hz

  • 2.0 m³/h maximum pumping speed at 50 Hz

  • Single-head, single-stage diaphragm design

  • Well suited for medium-throughput vacuum filtration

  • Powerful enough for multiple parallel vacuum applications

  • Excellent choice for multi-port vacuum manifolds

  • Suitable for compatible vacuum ovens

  • Continuous oil-free pumping of gases and vapors

  • High performance even at low vacuum levels

  • Whisper-quiet operation at approximately 45 dBA

  • Very low vibration

  • Maintenance-free drive system

  • Long diaphragm service life

  • Optional manual vacuum regulator available

  • NRTL-certified U.S. configuration

  • Supplied completely assembled and ready for use

  • Available brand new from American Instrument Exchange

VACUUBRAND ME 2 NT Diaphragm Pump Overview

The VACUUBRAND ME 2 NT is engineered for laboratories that require more pumping capacity than a small single-station diaphragm pump but do not need the deep vacuum or chemical resistance of more specialized systems.

Its one-stage design provides an advantageous combination of high pumping speed and 70 mbar ultimate vacuum. At 60 Hz, maximum pumping speed reaches approximately 1.4 cfm, allowing the ME 2 NT to support medium-throughput filtration equipment and multiple vacuum connections more effectively than lower-capacity pumps.

This makes the ME 2 NT particularly useful for laboratories operating filtration manifolds, several vacuum flasks, aspiration systems, or other parallel low-vacuum applications from a single pump.

Unlike water aspirators, the ME 2 NT consumes no continuous laboratory water and produces no contaminated wastewater simply to generate vacuum. Unlike oil-sealed rotary vane pumps, it requires no vacuum oil, eliminating oil changes, oil mist, and potential oil backstreaming.

VACUUBRAND also emphasizes the ME 2 NT's quiet operation, low vibration, long diaphragm life, and maintenance-free drive system, making it well suited for continuous use in occupied laboratory environments.

VACUUBRAND ME 2 NT Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model ME 2 NT
Equipment Type Oil-Free Diaphragm Vacuum Pump
U.S. Article Number 20730003
Pump Design Diaphragm
Number of Heads 1
Number of Stages 1
Maximum Pumping Speed at 60 Hz 1.4 cfm
Maximum Pumping Speed at 50 Hz 2.0 m³/h
Ultimate Vacuum 70 mbar / 52 Torr
Maximum Back Pressure 2 bar absolute
Inlet Connection Hose Nozzle DN 8–10 mm
Outlet Connection G1/4"
Rated Motor Power 0.18 kW / 180 W
Rated Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 245 × 211 × 198 mm (9.6 × 8.3 × 7.8 in.)
Weight 10.2 kg (22.5 lb)
Sound Pressure Level Approximately 45 dBA
Protection Class IP40
ATEX Conformity II 3/- G Ex h IIC T3 Gc X, Internal Atmosphere Only
U.S. Electrical Requirements 100–115 VAC, 50/60 Hz; 120 VAC, 60 Hz
Certification NRTL Certified
Included Pump, Silencer, Hose Nozzle, Manual
Condition Brand New

Energy Efficiency & Operating Costs

The VACUUBRAND ME 2 NT uses a 180-watt motor and completely oil-free pumping mechanism, making it an economical vacuum source for routine laboratory applications.

Because the pump does not require operating oil, laboratories eliminate oil changes, oil disposal, oil mist, and the possibility of oil backstreaming. This can substantially simplify routine ownership compared with an oil-sealed rotary vane pump when deep vacuum is unnecessary.

The ME 2 NT also provides an alternative to water-driven aspirators. Water aspirators can consume considerable quantities of potable water during continuous operation and may generate contaminated wastewater when process vapors are entrained in the water stream. An electric diaphragm pump provides repeatable vacuum without continuous water consumption.

The maintenance-free drive and long-life diaphragm system further help reduce lifetime service costs.

Specifications compiled from current VACUUBRAND manufacturer literature and American Instrument Exchange product information.

Common Applications

The VACUUBRAND ME 2 NT is particularly well suited for vacuum filtration, membrane filtration, multi-port vacuum manifolds, solid-phase extraction, vacuum ovens, aspiration, degassing, oil-free evacuation, and continuous pumping of compatible gases and vapors.

Its relatively high pumping speed makes the ME 2 NT particularly attractive when several low-vacuum applications need to operate simultaneously.

Ideal Laboratory Types

The ME 2 NT is an excellent choice for analytical chemistry laboratories, microbiology laboratories, biotechnology companies, pharmaceutical quality-control facilities, environmental testing laboratories, wastewater laboratories, food and beverage testing facilities, university research laboratories, educational laboratories, and industrial quality-control departments.

It is especially useful for facilities that want to supply several filtration or sample-preparation stations from a single compact vacuum pump.

Medium-Throughput Vacuum Filtration

Vacuum filtration is one of the strongest applications for the ME 2 NT.

The 1.4 cfm pumping speed at 60 Hz provides substantially more capacity than the smaller ME 1, allowing the pump to evacuate filtration flasks more quickly and better support medium-throughput workflows.

Typical filtration applications may include:

  • Buchner funnel filtration

  • Membrane filtration

  • Microbiological filtration

  • Environmental sample filtration

  • Wastewater analysis

  • Pharmaceutical sample preparation

  • Food and beverage testing

  • General analytical filtration

For laboratories performing multiple filtrations throughout the workday, the ME 2 NT provides an efficient alternative to individual water aspirators or multiple smaller pumps.

Multi-Port Vacuum Manifolds & Parallel Applications

VACUUBRAND specifically identifies multi-port manifolds and parallel laboratory applications as important uses for the ME 2 NT.

Its higher pumping capacity allows one pump to support several compatible low-vacuum processes simultaneously when connected through a properly designed vacuum manifold.

This can be useful for laboratories with:

  • Multiple filtration positions

  • Vacuum aspiration stations

  • Solid-phase extraction manifolds

  • Sample-preparation workstations

  • Educational laboratory benches

  • Multiple vacuum flasks

Actual performance at each connection depends on tubing size, manifold design, gas load, leaks, and the number of applications operating simultaneously.

ME 2 NT for Vacuum Ovens

VACUUBRAND also identifies vacuum ovens as a typical application for the ME 2 NT.

Reducing chamber pressure lowers the boiling temperature of moisture and other volatile substances, helping accelerate drying at lower temperatures.

The ME 2 NT is best suited for vacuum ovens requiring moderate vacuum rather than deep vacuum. Before selecting the pump for a particular oven, users should verify the oven manufacturer's required ultimate pressure, chamber volume, pumping-speed requirement, and expected vapor load.

For vacuum ovens requiring much lower pressures, a two-stage diaphragm or rotary vane pump may be more appropriate.

Oil-Free Vacuum Technology

The ME 2 NT uses an oil-free diaphragm pumping mechanism, providing several practical advantages over oil-sealed vacuum pumps for routine low-vacuum work.

Because there is no pump oil:

  • No routine oil changes are required

  • No contaminated vacuum oil must be disposed of

  • Oil mist is eliminated

  • Oil cannot backstream into laboratory apparatus

  • Solvent or moisture cannot contaminate an oil reservoir

  • Routine maintenance is simplified

For filtration, aspiration, and general laboratory evacuation, these benefits can make diaphragm technology substantially easier to own and operate.

ME 2 NT vs. ME 1 – Which VACUUBRAND Pump Should You Choose?

The ME 1 and ME 2 NT are both oil-free general-purpose diaphragm pumps, but the ME 2 NT offers substantially greater pumping capacity.

The ME 1 provides approximately 0.5 cfm at 60 Hz and reaches an ultimate vacuum of approximately 100 mbar. It is an excellent choice for individual filtration stations and straightforward sample-preparation applications.

The ME 2 NT provides approximately 1.4 cfm at 60 Hz and reaches 70 mbar, giving it nearly three times the pumping speed along with somewhat deeper vacuum.

For one filtration flask or a single user, the ME 1 may be sufficient. For medium-throughput filtration, multi-port manifolds, or several parallel applications, the ME 2 NT provides a significant performance advantage.

ME 2 NT vs. ME 1C

The ME 1C is optimized for chemical resistance, while the ME 2 NT is optimized more strongly around general-purpose pumping capacity.

The ME 1C incorporates chemically resistant wetted components and is a strong choice for filtration and moderate-vacuum applications where aggressive chemical vapors may be encountered.

The standard ME 2 NT is intended for compatible non-corrosive gases and vapors and provides substantially greater pumping speed.

For chemically aggressive processes, laboratories should consider an appropriate VACUUBRAND chemistry diaphragm model rather than selecting solely on pumping speed.

ME 2 NT vs. ME 2C NT

The ME 2 NT and ME 2C NT occupy similar pumping-capacity ranges, but the ME 2C NT is specifically engineered as a chemistry-resistant diaphragm pump.

The ME 2 NT is an excellent choice for general filtration, manifolds, vacuum ovens, aspiration, and oil-free evacuation involving compatible gases and vapors.

The ME 2C NT should be considered when the pump will routinely encounter aggressive solvent or chemical vapors.

This distinction is important: laboratories should select chemical resistance based on the actual substances being processed rather than assuming every diaphragm pump has the same vapor compatibility.

ME 2 NT vs. MZ 2 NT

The ME 2 NT prioritizes pumping speed at moderate vacuum, while an MZ-series pump uses multiple pumping stages to achieve substantially deeper ultimate pressure.

The ME 2 NT reaches 70 mbar and is particularly strong for filtration, manifolds, aspiration, and other low-vacuum applications.

An MZ 2 NT-type platform reaches approximately 7 mbar, making it better suited for processes requiring deeper vacuum such as evaporation or concentration.

Choosing between the two should therefore depend primarily on the required pressure range, not simply pump size.

Recommended Laboratory Applications

The VACUUBRAND ME 2 NT is recommended for:

  • Medium-throughput vacuum filtration

  • Membrane filtration

  • Buchner funnel filtration

  • Multi-port vacuum manifolds

  • Solid-phase extraction

  • Laboratory aspiration

  • Compatible vacuum ovens

  • Degassing

  • Oil-free evacuation

  • Gas transfer

  • Multiple parallel vacuum applications

  • Environmental sample preparation

  • Wastewater testing

  • Microbiology workflows

  • General laboratory vacuum

Application suitability should always be evaluated according to required pressure, gas load, chemical compatibility, tubing configuration, and process conditions.

Why Choose the ME 2 NT Instead of a Water Aspirator?

Water aspirators generate vacuum by continuously passing water through a venturi. Although simple, they consume potable water whenever they operate, and their ultimate vacuum can vary with water temperature and supply pressure.

The ME 2 NT provides a consistent electrically driven vacuum source without continuous water consumption.

It also eliminates contaminated wastewater generated when laboratory vapors become entrained in aspirator water. For laboratories operating filtration or aspiration systems frequently, this can provide meaningful environmental and workflow benefits.

Quiet Operation for Occupied Laboratories

VACUUBRAND specifies a sound pressure level of approximately 45 dBA for the ME 2 NT.

This low operating noise, combined with very low vibration, makes the pump particularly suitable for laboratories where vacuum equipment operates close to researchers throughout the workday.

Quiet operation becomes especially important when one pump serves multiple manifold positions and may remain running for extended periods.

Optional Vacuum Regulation

VACUUBRAND offers an optional manual regulator valve with analog vacuum gauge for ME / MZ / MD 4 / NT pumps.

Adding a regulator allows users to adjust effective vacuum rather than operating every process at maximum pump capacity.

This can be useful for filtration, aspiration, and other laboratory procedures where full pump vacuum is unnecessary.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND ME 2 NT brand new, providing laboratories with current VACUUBRAND diaphragm pump technology from an established laboratory equipment supplier.

American Instrument Exchange offers a growing selection of VACUUBRAND vacuum pumps spanning individual filtration pumps, higher-throughput diaphragm pumps, chemically resistant chemistry pumps, VARIO controlled vacuum systems, two-stage rotary vane pumps, and Chemistry-HYBRID systems.

This range allows laboratories to select vacuum equipment based on actual workflow requirements—from individual filtration through multi-port manifolds, solvent evaporation, concentration, vacuum drying, freeze drying, and fine-vacuum research.

Shipping and Installation Considerations

The U.S. VACUUBRAND ME 2 NT, article number 20730003, is supplied completely assembled and ready for use with a silencer, hose nozzle, U.S. power cable, and operating manual.

The U.S. configuration supports 100–115 VAC at 50/60 Hz and 120 VAC at 60 Hz.

The inlet uses a DN 8–10 mm hose nozzle, while the outlet uses a G1/4" connection. Vacuum tubing should be rated for vacuum operation and compatible with the gases or vapors being pumped.

The pump should be installed on a stable laboratory bench with adequate ventilation and sufficient access for routine inspection.

Related Laboratory Equipment

Laboratories purchasing diaphragm vacuum pumps frequently also require filtration manifolds, membrane filtration systems, filter flasks, vacuum ovens, solid-phase extraction equipment, analytical balances, water purification systems, centrifuges, and other sample-preparation equipment.

American Instrument Exchange offers new and refurbished laboratory equipment for analytical chemistry, biotechnology, microbiology, pharmaceutical research, environmental testing, academic laboratories, and industrial quality control.

VACUUBRAND ME 2 NT Frequently Asked Questions

What is the VACUUBRAND ME 2 NT primarily used for?

The ME 2 NT is particularly well suited for vacuum filtration, multi-port vacuum manifolds, vacuum ovens, aspiration, oil-free evacuation, and continuous pumping of compatible gases and vapors.

What is the ultimate vacuum of the ME 2 NT?

The VACUUBRAND ME 2 NT reaches an ultimate vacuum of 70 mbar, or approximately 52 Torr.

What is the pumping speed of the ME 2 NT?

Maximum pumping speed is approximately 1.4 cfm at 60 Hz or 2.0 m³/h at 50 Hz.

Is the VACUUBRAND ME 2 NT oil-free?

Yes. The ME 2 NT uses a completely oil-free diaphragm pumping mechanism and requires no vacuum pump oil during normal operation.

How many pump heads and stages does the ME 2 NT have?

The ME 2 NT uses one diaphragm head and one pumping stage.

Can the ME 2 NT run multiple vacuum applications?

Yes. VACUUBRAND specifically describes the ME 2 NT as powerful enough for the parallel operation of several applications, making it an excellent choice for multi-port manifolds and medium-throughput laboratory work.

Can the ME 2 NT be used for vacuum filtration?

Yes. Filtration is one of the principal applications for the ME 2 NT. Its higher pumping speed makes it especially useful for medium-throughput filtration or several filtration positions.

Can the ME 2 NT be used with a vacuum oven?

Yes. VACUUBRAND identifies compatible vacuum ovens as a typical application. Users should confirm that the oven's required ultimate pressure and pumping speed fall within the ME 2 NT's operating range.

Is the ME 2 NT chemically resistant?

The standard ME 2 NT is a general-purpose diaphragm pump, not VACUUBRAND's dedicated chemistry-resistant version. It is intended for compatible gases and vapors. For aggressive solvents or corrosive chemical vapors, an appropriate VACUUBRAND chemistry diaphragm model should be selected.

What is the difference between the ME 2 NT and ME 1?

The ME 2 NT provides substantially greater pumping capacity and somewhat deeper vacuum. The ME 1 is ideal for a single filtration station, while the ME 2 NT is better suited for medium-throughput filtration and multiple parallel vacuum applications.

What is the difference between the ME 2 NT and ME 2C NT?

The ME 2 NT is a general-purpose oil-free diaphragm pump. The ME 2C NT adds enhanced chemical resistance for applications involving more aggressive solvent or reagent vapors.

Does the ME 2 NT consume laboratory water?

No. Unlike a water aspirator, the ME 2 NT generates vacuum electrically and does not require a continuous water supply.

How loud is the ME 2 NT?

VACUUBRAND specifies a sound pressure level of approximately 45 dBA, making the ME 2 NT a quiet choice for occupied laboratory spaces.

What are the dimensions of the ME 2 NT?

The current VACUUBRAND specification is approximately 9.6" L × 8.3" W × 7.8" H, with a weight of approximately 22.5 lb.

What are the electrical requirements for the U.S. ME 2 NT?

The U.S. version, article number 20730003, supports 100–115 VAC at 50/60 Hz and 120 VAC at 60 Hz.

Is this VACUUBRAND ME 2 NT refurbished or used?

No. This VACUUBRAND ME 2 NT Diaphragm Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.