Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND RZ6 Rotary Vane Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920G VAC PUMP
Size: $4500.00
Color: 04-22-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND RZ 6 Two-Stage Rotary Vane Vacuum Pump – Brand New

The VACUUBRAND RZ 6 Two-Stage Rotary Vane Vacuum Pump is a compact, high-performance laboratory vacuum pump designed for applications requiring deep ultimate vacuum combined with strong pumping speed. Delivering an ultimate vacuum of 2 × 10⁻³ mbar (1.5 × 10⁻³ Torr) and a maximum pumping speed of 4.0 cfm at 60 Hz, the RZ 6 provides the vacuum performance required for freeze drying, vacuum ovens, fine vacuum distillation, degassing, Schlenk-line applications, and other demanding laboratory and process workflows.

This brand-new VACUUBRAND RZ 6 rotary vane pump is available from American Instrument Exchange and provides a powerful vacuum source in a relatively compact package. Its two-stage oil-sealed design, integrated gas ballast, high pumping speed near ultimate vacuum, low operating noise, and proven VACUUBRAND engineering make the RZ 6 an excellent choice for research laboratories, pharmaceutical facilities, chemistry laboratories, pilot plants, and other applications requiring reliable high vacuum.

VACUUBRAND RZ 6 Rotary Vane Vacuum Pump Key Features

  • Brand-new VACUUBRAND RZ 6 rotary vane vacuum pump

  • Two-stage oil-sealed rotary vane design

  • Ultimate vacuum of 2 × 10⁻³ mbar / 1.5 × 10⁻³ Torr

  • 4.0 cfm maximum pumping speed at 60 Hz

  • 5.7 m³/h maximum pumping speed at 50 Hz

  • Ultimate partial vacuum down to 4 × 10⁻⁴ mbar

  • Integrated gas ballast for handling condensable vapors

  • 40 mbar water vapor tolerance with gas ballast

  • Strong pumping speed even as the pump approaches ultimate vacuum

  • Compact design for its vacuum capacity

  • KF DN 16 vacuum inlet

  • Quiet operation at approximately 50 dBA

  • IP40 protection class

  • NRTL certified on applicable U.S. configuration

  • Supplied oil-filled and ready for operation

  • Available brand new from American Instrument Exchange

  • Manufacturer's warranty included

VACUUBRAND RZ 6 Two-Stage Rotary Vane Pump Overview

The VACUUBRAND RZ 6 is designed for laboratory processes where the moderate vacuum produced by a diaphragm pump is insufficient. Its two-stage rotary vane architecture enables the pump to reach pressures several orders of magnitude lower than general-purpose filtration pumps, making the RZ 6 particularly useful for laboratory freeze dryers, vacuum drying systems, high-vacuum degassing, fine vacuum distillation, and other processes requiring pressures in the 10⁻³ mbar range.

The pump combines this deep ultimate vacuum with substantial gas-handling capacity. At 60 Hz, the RZ 6 delivers up to 4.0 cfm, allowing it to evacuate laboratory apparatus rapidly while maintaining useful pumping speed as system pressure decreases.

An integrated gas ballast improves performance when handling condensable vapors. Opening the gas ballast introduces a controlled amount of gas during compression, helping reduce condensation of water vapor and other condensable substances inside the pump. This is particularly valuable for drying and freeze-drying applications where significant water vapor may reach the vacuum pump.

Despite its high-vacuum capability, the RZ 6 remains relatively compact and quiet. This combination of deep vacuum, pumping speed, gas-ballast capability, and laboratory-friendly construction has made two-stage VACUUBRAND rotary vane pumps a strong choice for demanding research and process applications.

VACUUBRAND RZ 6 Rotary Vane Vacuum Pump Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model RZ 6
Catalog Number 20698136
Equipment Type Two-Stage Rotary Vane Vacuum Pump
Pump Design Oil-Sealed Rotary Vane
Number of Stages 2
Maximum Pumping Speed at 60 Hz 4.0 cfm
Maximum Pumping Speed at 50 Hz 5.7 m³/h
Ultimate Vacuum 2 × 10⁻³ mbar / 1.5 × 10⁻³ Torr
Ultimate Vacuum with Gas Ballast 1 × 10⁻² mbar / 7.5 × 10⁻³ Torr
Ultimate Partial Vacuum without Gas Ballast 4 × 10⁻⁴ mbar / 3 × 10⁻⁴ Torr
Water Vapor Tolerance 40 mbar / 30 Torr
Maximum Outlet Pressure 1.1 bar absolute
Inlet Connection Small Flange KF DN 16 / Hose Nozzle DN 10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Oil Capacity 0.34–0.73 L
Rated Motor Power 0.18 kW / 180 W
Rated Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 12°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 420 × 156 × 240 mm (16.5 × 6.1 × 9.4 in.)
Weight 17.0 kg (37.5 lb)
Sound Pressure Level Approximately 50 dBA
Protection Class IP40
Electrical Requirements Configuration dependent; U.S. and international versions available
Certification NRTL Certified on applicable configuration
Condition Brand New

Energy Efficiency & Operating Costs

The RZ 6 uses a 180-watt motor to provide up to 4.0 cfm pumping speed and high-vacuum performance down to 2 × 10⁻³ mbar. Its strong pumping speed close to ultimate vacuum can help processes reach their target pressure efficiently rather than requiring prolonged operation of an undersized pump.

Unlike the oil-free VACUUBRAND ME-series diaphragm pumps, however, the RZ 6 is an oil-sealed rotary vane pump. Routine ownership therefore includes monitoring and periodically replacing vacuum pump oil. Oil-change frequency depends heavily on the application and the quantity and type of vapors entering the pump.

Using an appropriate inlet separator, cold trap, exhaust oil-mist filter, or other vacuum accessories can help protect the pump and extend oil service life in demanding applications.

Specifications compiled from VACUUBRAND manufacturer literature and American Instrument Exchange product information.

Common Applications

The VACUUBRAND RZ 6 is commonly used for laboratory freeze drying, lyophilization, vacuum ovens, vacuum drying chambers, fine vacuum distillation, high-vacuum degassing, Schlenk-line chemistry, vacuum manifolds, evacuation of laboratory apparatus, and research applications requiring deep vacuum.

Its combination of relatively high pumping speed and low ultimate pressure makes it particularly useful for processes where both rapid evacuation and high final vacuum are important.

Ideal Laboratory Types

The VACUUBRAND RZ 6 is well suited for pharmaceutical laboratories, biotechnology companies, chemistry laboratories, university research facilities, materials science laboratories, pilot plants, analytical laboratories, industrial R&D facilities, vacuum-processing laboratories, and facilities operating laboratory freeze dryers or vacuum ovens.

Laboratories utilizing freeze dryers, vacuum ovens, rotary evaporators, Schlenk lines, gloveboxes, vacuum manifolds, and other vacuum-dependent equipment may use a two-stage rotary vane pump such as the RZ 6 as a dedicated high-vacuum source.

High Vacuum Performance

The defining advantage of the RZ 6 is its ability to combine 4.0 cfm pumping speed at 60 Hz with an ultimate vacuum of 2 × 10⁻³ mbar.

A two-stage rotary vane pump compresses the gas through two successive pumping stages. This allows substantially lower ultimate pressures than are normally possible with single-stage rotary vane or diaphragm pumps.

VACUUBRAND also specifies an ultimate partial vacuum of 4 × 10⁻⁴ mbar without gas ballast, demonstrating the pump's suitability for demanding fine-vacuum applications.

Importantly, the RZ 6 maintains useful pumping speed as pressure approaches ultimate vacuum. This helps reduce evacuation times and makes the pump suitable for laboratory equipment that must repeatedly transition from atmospheric pressure to deep vacuum.

Gas Ballast & Water Vapor Handling

The integrated gas ballast is particularly valuable for applications involving water vapor and other condensable vapors.

VACUUBRAND specifies a water vapor tolerance of 40 mbar (30 Torr) with the gas ballast in use. Introducing gas during the compression cycle helps prevent vapor from condensing into the pump oil, reducing oil contamination during suitable drying and evaporation processes.

With gas ballast open, the specified ultimate vacuum is approximately 1 × 10⁻² mbar, compared with 2 × 10⁻³ mbar with gas ballast closed. Operators can therefore select the appropriate configuration based on whether maximum vacuum or improved condensable-vapor handling is more important during a particular stage of the process.

RZ 6 for Laboratory Freeze Dryers

The RZ 6 is particularly well suited as a vacuum pump for appropriately sized laboratory freeze dryers and lyophilizers.

Freeze drying requires pressures substantially below those produced by routine filtration pumps. The RZ 6's two-stage design provides the deep vacuum necessary to support sublimation while its 4.0 cfm pumping speed helps evacuate the freeze dryer chamber and remove non-condensable gases.

Actual freeze dryer compatibility depends on chamber size, condenser capacity, vapor load, manufacturer vacuum requirements, and the specific process. Buyers should confirm the required pumping speed and ultimate pressure for their freeze dryer before selecting a pump.

RZ 6 for Vacuum Ovens and Drying Chambers

Vacuum ovens and drying chambers can also benefit from the combination of pumping speed and deep vacuum offered by the RZ 6. Lowering chamber pressure reduces the boiling point of water and many solvents, allowing moisture removal and drying at lower temperatures.

For applications producing substantial condensable vapor loads, an appropriate cold trap or inlet separator may be advisable to reduce the amount of vapor reaching the pump oil.

Rotary Vane vs. Diaphragm Vacuum Pumps

The RZ 6 serves a very different purpose from VACUUBRAND diaphragm pumps such as the ME 1 and ME 1C.

The ME 1 is optimized for vacuum filtration and routine moderate-vacuum sample preparation. The ME 1C adds enhanced chemical resistance for applications involving aggressive vapors.

The RZ 6, by contrast, is designed for applications requiring much deeper vacuum. Its 2 × 10⁻³ mbar ultimate pressure makes it appropriate for freeze drying, fine vacuum distillation, high-vacuum drying, degassing, and other processes that cannot be adequately served by a 100 mbar diaphragm pump.

The tradeoff is that the RZ 6 uses vacuum oil and therefore requires routine oil monitoring and maintenance.

Recommended Laboratory Applications

The VACUUBRAND RZ 6 is recommended for:

  • Laboratory freeze dryers and lyophilizers

  • Vacuum ovens

  • Vacuum drying chambers

  • Fine vacuum distillation

  • Schlenk-line chemistry

  • High-vacuum degassing

  • Vacuum manifolds

  • Evacuation of laboratory apparatus

  • Materials research

  • Pharmaceutical process development

  • Pilot-scale vacuum processes

  • General fine-vacuum research

Application compatibility should always be evaluated based on required ultimate pressure, gas load, solvent compatibility, vapor load, and pumping-speed requirements.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND RZ 6 brand new, giving laboratories access to current VACUUBRAND high-vacuum technology from an established laboratory equipment supplier.

American Instrument Exchange also offers other new VACUUBRAND pumps, including oil-free diaphragm pumps, chemistry diaphragm pumps, rotary vane pumps, and chemistry-hybrid vacuum systems. This allows laboratories to select vacuum technology based on the actual pressure range, pumping speed, chemical resistance, and application requirements rather than relying on a one-size-fits-all vacuum source.

Shipping and Installation Considerations

The VACUUBRAND RZ 6 is supplied oil-filled and assembled for operation. The pump should be installed on a stable, level surface in a well-ventilated location with adequate clearance for cooling and routine maintenance.

Users should verify the exact voltage and electrical configuration of the pump being purchased before installation. Vacuum connections should be appropriately sized and rated for the required pressure range. Restrictive or undersized vacuum tubing can significantly reduce effective pumping speed at the connected equipment.

For applications involving condensable vapors, solvents, corrosive materials, or particulates, laboratories should evaluate suitable inlet separators, cold traps, exhaust filters, and other protective accessories.

Related Laboratory Equipment

Laboratories purchasing two-stage rotary vane vacuum pumps often also require freeze dryers, vacuum ovens, rotary evaporators, vacuum manifolds, cold traps, recirculating chillers, filtration equipment, and chemical fume hoods. American Instrument Exchange offers new and refurbished laboratory equipment to support pharmaceutical development, chemistry, biotechnology, materials science, analytical research, and industrial laboratory applications.

VACUUBRAND RZ 6 Rotary Vane Vacuum Pump Frequently Asked Questions

What is the ultimate vacuum of the VACUUBRAND RZ 6?

The RZ 6 reaches an ultimate vacuum of 2 × 10⁻³ mbar, or approximately 1.5 × 10⁻³ Torr, with the gas ballast closed.

What is the pumping speed of the RZ 6?

The RZ 6 provides a maximum pumping speed of approximately 4.0 cfm at 60 Hz or 5.7 m³/h at 50 Hz.

Is the VACUUBRAND RZ 6 a two-stage pump?

Yes. The RZ 6 is a two-stage oil-sealed rotary vane pump, allowing it to achieve substantially deeper vacuum than typical single-stage pumps or laboratory diaphragm pumps.

Can the VACUUBRAND RZ 6 be used with a freeze dryer?

Yes. The RZ 6 is well suited to many laboratory freeze-drying and lyophilization applications because it combines deep ultimate vacuum with substantial pumping speed. Compatibility should be confirmed against the vacuum and pumping-speed requirements of the specific freeze dryer.

Is the RZ 6 suitable for a vacuum oven?

Yes. The RZ 6 can provide the deep vacuum required for many laboratory vacuum ovens and drying chambers. A cold trap or inlet separator may be recommended when the process generates significant quantities of condensable vapor.

What does the gas ballast do?

The gas ballast helps the pump handle condensable vapors by reducing condensation inside the pump during compression. This can help protect the vacuum oil when processing water vapor and other suitable condensable gases.

What vacuum can the RZ 6 reach with the gas ballast open?

VACUUBRAND specifies an ultimate vacuum of approximately 1 × 10⁻² mbar with the gas ballast open.

Does the RZ 6 require vacuum pump oil?

Yes. Unlike VACUUBRAND's oil-free diaphragm pumps, the RZ 6 is an oil-sealed rotary vane pump. The oil level and condition should be monitored and the oil replaced according to operating conditions and manufacturer recommendations.

How much oil does the RZ 6 hold?

VACUUBRAND specifies an operating oil capacity between approximately 0.34 and 0.73 liters.

How loud is the VACUUBRAND RZ 6?

The RZ 6 has a specified sound pressure level of approximately 50 dBA, making it relatively quiet considering its pumping capacity and ultimate vacuum.

What is the difference between the RZ 6 and VACUUBRAND ME 1 or ME 1C pumps?

The ME 1 and ME 1C are diaphragm pumps intended primarily for moderate-vacuum applications such as filtration and sample preparation. The RZ 6 is a two-stage rotary vane pump capable of much deeper vacuum, making it better suited for freeze drying, vacuum ovens, fine vacuum distillation, and high-vacuum degassing.

Is this VACUUBRAND RZ 6 refurbished or used?

No. This VACUUBRAND RZ 6 Two-Stage Rotary Vane Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange with the applicable manufacturer's warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.