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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND MZ 1C Chemistry Diaphragm Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920BBB VAC PUMP
Size: $2605.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND MZ 1C Chemistry Diaphragm Vacuum Pump – Brand New

The VACUUBRAND MZ 1C Chemistry Diaphragm Vacuum Pump is a compact, chemically resistant, oil-free laboratory vacuum pump designed for continuous pumping of corrosive gases and vapors, solvent evaporation, evacuation, degassing, vacuum concentration, and other chemistry applications requiring reliable moderate-to-deep vacuum. Featuring a two-head, two-stage diaphragm design, the MZ 1C reaches an ultimate vacuum of 12 mbar (9 Torr) while providing maximum pumping speed of 0.5 cfm at 60 Hz.

The MZ 1C combines chemically resistant fluoroplastic wetted components with proven PTFE sandwich diaphragms, an integrated gas ballast valve, quiet operation, and an unusually narrow footprint. This makes it an excellent choice for laboratories that need chemistry-resistant vacuum performance but do not require the higher pumping capacity of the larger MZ 2C NT.

This brand-new VACUUBRAND MZ 1C Chemistry Diaphragm Pump is available from American Instrument Exchange for pharmaceutical, biotechnology, analytical chemistry, organic chemistry, academic research, and industrial laboratories seeking a compact, low-maintenance alternative to oil-sealed vacuum pumps.

VACUUBRAND MZ 1C Chemistry Diaphragm Pump Key Features

  • Brand-new VACUUBRAND MZ 1C chemistry diaphragm vacuum pump

  • Oil-free pumping of corrosive gases and vapors

  • 12 mbar / 9 Torr ultimate vacuum

  • 0.5 cfm maximum pumping speed at 60 Hz

  • 0.75 m³/h maximum pumping speed at 50 Hz

  • Two-head, two-stage diaphragm design

  • Chemically resistant fluoroplastic wetted components

  • Proven PTFE sandwich diaphragms

  • Excellent chemical resistance and vapor tolerance

  • Integrated gas ballast valve

  • Continuous condensate purge capability

  • 20 mbar / 15 Torr ultimate vacuum with gas ballast

  • Slim, space-saving pump design

  • Convenient top-mounted power switch

  • Quiet operation at approximately 45 dBA

  • Very low vibration

  • Maintenance-free drive system

  • Long diaphragm operating life

  • Optional manual vacuum regulator with dial gauge available

  • NRTL-certified U.S. configuration

  • Available brand new from American Instrument Exchange

VACUUBRAND MZ 1C Chemistry Diaphragm Pump Overview

The VACUUBRAND MZ 1C is designed specifically for laboratory applications where chemical resistance, deeper diaphragm-pump vacuum, and a compact footprint are more important than high pumping speed.

Its two-stage configuration allows the MZ 1C to achieve substantially lower pressure than single-stage filtration pumps. With an ultimate vacuum of 12 mbar / 9 Torr, the pump can support evaporation, evacuation, concentration, and other chemistry workflows that would be beyond the practical operating range of basic diaphragm pumps.

VACUUBRAND constructs the major components exposed to pumped media from chemically resistant fluoroplastics. Proven PTFE sandwich diaphragms provide additional reliability and help extend operating life.

An integrated gas ballast valve further improves the pump's ability to handle condensable vapors by permitting continuous condensate purge.

At only approximately 4.8 inches wide, the MZ 1C also offers a particularly narrow footprint, allowing installation beside laboratory instruments or within crowded chemistry workspaces where bench space is limited.

VACUUBRAND MZ 1C Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model MZ 1C
Equipment Type Chemistry Diaphragm Vacuum Pump
U.S. Article Number 20724103
Pump Design Oil-Free Chemistry Diaphragm
Number of Heads 2
Number of Stages 2
Maximum Pumping Speed at 60 Hz 0.5 cfm
Maximum Pumping Speed at 50 Hz 0.75 m³/h
Ultimate Vacuum 12 mbar / 9 Torr
Ultimate Vacuum with Gas Ballast 20 mbar / 15 Torr
Maximum Back Pressure 1.1 bar absolute
Inlet Connection Hose Nozzle DN 8–10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Rated Motor Power 0.06 kW / 60 W
Rated Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 312 × 121 × 170 mm (12.3 × 4.8 × 6.7 in.)
Weight 6.7 kg (14.8 lb)
Sound Pressure Level Approximately 45 dBA
Protection Class IP40
ATEX Conformity II 3/- G Ex h IIC T3 Gc X, Internal Atmosphere Only
U.S. Electrical Requirements 100–115 VAC, 50/60 Hz; 120 VAC, 60 Hz
Certification NRTL Certified
Condition Brand New

Energy Efficiency & Operating Costs

The MZ 1C uses a relatively low-power 60-watt motor, making it an economical vacuum source for laboratory workflows that do not require the higher pumping capacity of larger chemistry diaphragm pumps.

Its oil-free diaphragm design eliminates vacuum pump oil purchases, oil changes, contaminated-oil disposal, oil mist, and oil backstreaming. This is particularly advantageous when pumping solvent vapors, which can contaminate and degrade oil in conventional rotary vane vacuum pumps.

VACUUBRAND also uses a maintenance-free drive system and long-life PTFE sandwich diaphragms, helping minimize routine service requirements.

For laboratories that require chemistry-resistant vacuum from a single workstation or relatively small apparatus, the MZ 1C can therefore provide an efficient alternative to operating a larger vacuum pump than the application actually requires.

Common Applications

The VACUUBRAND MZ 1C is particularly well suited for solvent evaporation, chemical-vapor pumping, evacuation, vacuum concentration, degassing, small-scale rotary evaporation, vacuum drying, and other laboratory processes involving corrosive or condensable gases and vapors.

Its combination of chemical resistance, 12 mbar ultimate vacuum, and compact dimensions makes it particularly useful for individual chemistry workstations and smaller-scale laboratory processes.

Ideal Laboratory Types

The MZ 1C is an excellent choice for pharmaceutical research laboratories, medicinal chemistry groups, biotechnology companies, analytical chemistry facilities, organic chemistry laboratories, university research groups, contract research organizations, quality-control laboratories, environmental laboratories, and industrial R&D facilities.

It is particularly attractive for laboratories that need a dedicated chemistry-resistant vacuum pump for one instrument or workstation rather than a larger central vacuum source.

Chemical Resistance & Corrosive Vapor Handling

Chemical resistance is a defining feature of the MZ 1C.

VACUUBRAND manufactures the major components in contact with pumped media from chemically resistant fluoroplastics. The pump also incorporates proven PTFE sandwich diaphragms designed to improve reliability and extend operating life.

This construction allows the MZ 1C to continuously pump many corrosive gases and solvent vapors without exposing a reservoir of vacuum pump oil to those chemicals.

That distinction makes the MZ 1C considerably better suited for chemistry applications than a standard general-purpose diaphragm pump when aggressive vapors are expected.

Chemical compatibility should always be confirmed for the specific substances, concentrations, temperatures, and operating conditions involved.

Two-Stage Vacuum Performance

The MZ 1C uses two diaphragm heads arranged in two pumping stages.

This configuration allows the pump to reach an ultimate pressure of 12 mbar / 9 Torr, substantially deeper than the approximately 100 mbar range typical of many basic single-stage filtration pumps.

The lower ultimate pressure expands the MZ 1C's usefulness beyond simple filtration and aspiration into evaporation, concentration, drying, and evacuation applications.

For laboratories that need still deeper vacuum or substantially greater pumping speed, the larger MZ 2C NT provides the next logical step within the VACUUBRAND chemistry diaphragm family.

Gas Ballast & Condensable Vapor Handling

The MZ 1C includes an integrated gas ballast valve for continuous condensate purge.

Condensable vapor can accumulate within a vacuum pump when vapor pressure and pump temperature cause material to condense during compression. Gas ballast helps reduce this effect and improves the pump's ability to handle condensable vapor loads.

With gas ballast closed, the MZ 1C reaches approximately 12 mbar / 9 Torr. With gas ballast operating, VACUUBRAND specifies an ultimate vacuum of approximately 20 mbar / 15 Torr.

Compact Vacuum Pump for Space-Constrained Laboratories

One of the MZ 1C's most distinctive physical characteristics is its narrow design.

The pump measures approximately 12.3" L × 4.8" W × 6.7" H, occupying very little lateral bench space.

This narrow footprint can be particularly useful beside rotary evaporators, vacuum manifolds, laboratory reactors, concentrators, or other equipment where bench space is already crowded.

At approximately 14.8 lb, the pump is also relatively easy to relocate between compatible laboratory workstations when needed.

MZ 1C for Solvent Evaporation

The MZ 1C provides an attractive vacuum source for small-scale solvent evaporation applications requiring chemically resistant, oil-free pumping.

Reducing pressure lowers solvent boiling temperature, allowing evaporation to proceed at lower thermal exposure than would be required at atmospheric pressure.

The pump's 12 mbar ultimate vacuum gives it considerably greater evaporation capability than a basic filtration pump, while the chemistry-resistant construction helps protect the pumping mechanism from many common laboratory vapors.

For processes producing significant condensate, laboratories should also consider appropriate cold traps, inlet separators, or exhaust condensers.

MZ 1C for Small Rotary Evaporators

The MZ 1C can be a useful vacuum source for compatible small-scale rotary evaporators, particularly when modest pumping capacity is sufficient.

Its 12 mbar ultimate vacuum can support evaporation of many common laboratory solvents under reduced pressure, while its narrow footprint minimizes the amount of bench space required beside the evaporator.

Because the standard MZ 1C is a fixed-speed pump without integrated automatic vacuum regulation, an external manual or electronic vacuum-control solution may be appropriate where precise boiling-pressure control is required.

MZ 1C vs. ME 1C

The ME 1C and MZ 1C are both chemically resistant oil-free diaphragm pumps, but they are optimized for different vacuum requirements.

The ME 1C is a single-stage chemistry diaphragm pump designed primarily for filtration, aspiration, and moderate-vacuum applications.

The MZ 1C uses a two-stage pumping arrangement and reaches 12 mbar, providing substantially deeper vacuum for evaporation, concentration, drying, and evacuation.

For filtration and moderate vacuum, the ME 1C may be the more economical choice. For applications requiring lower pressure, the MZ 1C provides a significant performance advantage.

MZ 1C vs. MZ 2C NT

The MZ 1C and MZ 2C NT are both two-stage chemistry diaphragm pumps, but the larger MZ 2C NT provides greater pumping capacity and deeper ultimate vacuum.

The MZ 1C provides approximately 0.5 cfm at 60 Hz and reaches 12 mbar.

The MZ 2C NT provides approximately 1.4 cfm at 60 Hz and reaches 7 mbar.

The MZ 1C is an excellent choice for smaller apparatus, individual chemistry workstations, and applications where compact dimensions are important. The MZ 2C NT is better suited for larger vapor loads, faster evacuation, and applications requiring somewhat deeper vacuum.

MZ 1C vs. ME 2 NT

The ME 2 NT and MZ 1C illustrate the difference between selecting a pump for pumping speed and selecting one for vacuum depth and chemical resistance.

The ME 2 NT provides substantially higher pumping speed at approximately 1.4 cfm but reaches only about 70 mbar and is a general-purpose diaphragm pump.

The MZ 1C provides lower pumping speed but reaches 12 mbar and is specifically engineered for chemically aggressive gases and vapors.

For medium-throughput filtration or multiple parallel applications involving compatible non-corrosive gases, the ME 2 NT may be preferable. For solvent evaporation and chemical-vapor applications requiring deeper vacuum, the MZ 1C is the stronger choice.

Optional Manual Vacuum Regulation

VACUUBRAND offers a manual vacuum regulator valve with dial gauge as an accessory for the MZ 1C.

This allows users to regulate effective pumping speed and vacuum rather than simply operating at the pump's maximum available vacuum.

Manual regulation can be useful for evaporation and other processes where applying maximum vacuum immediately may cause bumping, foaming, or excessive solvent boiling.

For laboratories requiring fully automatic vacuum regulation, a VACUUBRAND VARIO Select system provides more advanced process control.

Recommended Laboratory Applications

The VACUUBRAND MZ 1C is recommended for:

  • Solvent evaporation

  • Small-scale rotary evaporation

  • Vacuum concentration

  • Chemical-vapor pumping

  • Corrosive gas pumping

  • Evacuation

  • Degassing

  • Vacuum drying

  • Organic chemistry

  • Medicinal chemistry

  • Pharmaceutical research

  • Analytical sample preparation

  • Chemical synthesis

  • Individual laboratory vacuum workstations

Application suitability should always be evaluated based on required ultimate vacuum, pumping speed, vapor load, chemical compatibility, and process conditions.

Why Choose the VACUUBRAND MZ 1C?

The MZ 1C fills an important gap between moderate-vacuum chemistry pumps and larger, higher-throughput chemistry vacuum systems.

For a laboratory that needs deeper vacuum than an ME 1C but does not require the 1.4 cfm capacity of an MZ 2C NT, the MZ 1C provides an efficient middle ground.

Its combination of 12 mbar ultimate vacuum, chemical resistance, oil-free operation, gas ballast, 60-watt motor, and 4.8-inch-wide footprint makes it particularly attractive as a dedicated vacuum pump for an individual chemistry workstation.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND MZ 1C brand new, providing laboratories with current VACUUBRAND chemistry diaphragm technology from an established laboratory equipment supplier.

American Instrument Exchange offers multiple VACUUBRAND vacuum pump technologies for different laboratory requirements, including general-purpose diaphragm pumps, chemistry-resistant diaphragm pumps, higher-throughput MZ systems, VARIO electronically controlled vacuum systems, rotary vane pumps, and Chemistry-HYBRID pumps.

This range allows laboratories to select vacuum equipment based on actual process requirements—from filtration and aspiration through solvent evaporation, concentration, vacuum drying, freeze drying, and fine-vacuum research.

Shipping and Installation Considerations

The U.S. MZ 1C, article number 20724103, is supplied completely mounted and ready for use with a U.S. mains cable and operating manual.

The U.S. configuration supports 100–115 VAC at 50/60 Hz and 120 VAC at 60 Hz.

The inlet and outlet both use DN 8–10 mm hose nozzles. Vacuum tubing should be properly rated for vacuum operation and chemically compatible with the gases and vapors being processed.

For solvent-heavy processes, laboratories should evaluate appropriate cold traps, separators, exhaust condensers, ventilation, and vapor-management equipment.

Related Laboratory Equipment

Laboratories purchasing chemistry diaphragm pumps frequently also require rotary evaporators, vacuum concentrators, vacuum ovens, cold traps, recirculating chillers, filtration systems, laboratory reactors, analytical balances, freeze dryers, and chemical fume hoods.

American Instrument Exchange offers new and refurbished laboratory equipment for pharmaceutical research, biotechnology, chemistry, analytical laboratories, academic research, and industrial R&D.

VACUUBRAND MZ 1C Frequently Asked Questions

What is the VACUUBRAND MZ 1C primarily used for?

The MZ 1C is designed for continuous, oil-free pumping of corrosive gases and vapors and is well suited for solvent evaporation, evacuation, concentration, degassing, and other chemistry vacuum applications.

What is the ultimate vacuum of the VACUUBRAND MZ 1C?

The MZ 1C reaches an ultimate vacuum of 12 mbar, or approximately 9 Torr.

What is the pumping speed of the MZ 1C?

Maximum pumping speed is approximately 0.5 cfm at 60 Hz and 0.75 m³/h at 50 Hz.

Is the MZ 1C a chemistry-resistant vacuum pump?

Yes. VACUUBRAND specifically designs the MZ 1C for continuous pumping of corrosive gases and vapors. Major components exposed to pumped media are manufactured from chemically resistant fluoroplastics.

Is the MZ 1C oil-free?

Yes. The MZ 1C uses an oil-free chemistry diaphragm pumping mechanism, eliminating vacuum pump oil changes, oil mist, and oil backstreaming.

How many pump heads and stages does the MZ 1C have?

The MZ 1C has two diaphragm heads arranged in two pumping stages.

Does the MZ 1C have gas ballast?

Yes. The MZ 1C includes a gas ballast valve for continuous condensate purge, improving its ability to handle condensable vapors.

What vacuum does the MZ 1C reach with gas ballast?

VACUUBRAND specifies approximately 20 mbar / 15 Torr ultimate vacuum with gas ballast in use.

Can the MZ 1C be used with a rotary evaporator?

Yes. The MZ 1C can be a good match for compatible small-scale rotary evaporation applications, provided its pumping speed and ultimate pressure meet the requirements of the process.

Can the MZ 1C pump solvent vapors?

Yes. The MZ 1C is specifically designed as a chemistry diaphragm pump with excellent chemical resistance and vapor tolerance. Chemical compatibility should still be confirmed for each solvent and operating condition.

What is the difference between the MZ 1C and ME 1C?

The ME 1C is primarily a moderate-vacuum chemistry pump for applications such as filtration. The MZ 1C uses two pumping stages and reaches substantially deeper vacuum, making it better suited for evaporation, concentration, and evacuation.

What is the difference between the MZ 1C and MZ 2C NT?

The MZ 1C reaches 12 mbar with approximately 0.5 cfm pumping speed, while the larger MZ 2C NT reaches approximately 7 mbar with 1.4 cfm pumping speed. The MZ 1C is the more compact choice for lower-throughput applications.

Does the MZ 1C have adjustable vacuum?

The standard pump does not include integrated vacuum regulation, but VACUUBRAND offers an optional manual regulator valve with dial gauge for adjusting pumping speed and ultimate vacuum.

How quiet is the MZ 1C?

VACUUBRAND specifies a sound pressure level of approximately 45 dBA, making it suitable for use in occupied laboratory environments.

What are the dimensions of the VACUUBRAND MZ 1C?

The pump measures approximately 12.3" L × 4.8" W × 6.7" H and weighs approximately 14.8 lb.

What are the electrical requirements for the U.S. MZ 1C?

The U.S. version, article number 20724103, supports 100–115 VAC at 50/60 Hz and 120 VAC at 60 Hz.

Is this VACUUBRAND MZ 1C refurbished or used?

No. This VACUUBRAND MZ 1C Chemistry Diaphragm Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.