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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Mettler Toledo XPR15002L Precision Balance

Fully Tested & Warrantied*
Brand : Mettler Toledo
Product Code : SKU 0662A BALANCE
Size: $6600.00
Color: 04-04-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Mettler Toledo XPR15002L Precision Balance – Used & Refurbished

The Mettler Toledo XPR15002L Precision Balance combines an impressive 15.1 kg maximum capacity with 0.01 g readability, providing laboratories with high-capacity weighing without sacrificing the resolution needed for demanding formulation, sample preparation, quality control, and quantitative laboratory procedures. Part of Mettler Toledo's Excellence XPR series, the XPR15002L incorporates SmartPan weighing technology, FACT automatic internal adjustment, a 7-inch color touchscreen, advanced user management, and extensive data-connectivity capabilities.

Available used and refurbished from American Instrument Exchange, the Mettler Toledo XPR15002L is particularly well suited for pharmaceutical, biotechnology, chemical, formulation, and quality-control laboratories that need to weigh relatively large samples or vessels while maintaining hundredth-of-a-gram resolution. Each balance is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.

Key Features

  • 15.1 kg / 15,100 g maximum weighing capacity

  • 10 mg / 0.01 g readability

  • Typical repeatability of 10 mg / 0.01 g

  • Typical USP minimum weight of approximately 20 g

  • ±20 mg linearity

  • Approximately 1.5-second settling time

  • FACT automatic internal adjustment

  • SmartPan weighing pan minimizes the effects of air movement

  • 172 × 205 mm weighing pan

  • 7-inch color TFT touchscreen

  • Leveling guidance

  • Password protection and advanced user management

  • Method library for standardized weighing procedures

  • Results notepad and electronic documentation capabilities

  • Ethernet/LAN, USB, RS232, and optional Bluetooth connectivity

  • LabX compatible

  • Supports 21 CFR Part 11-compliant workflows when appropriately configured with LabX

  • Standard XPR15002L configuration is not Legal for Trade

  • Used, refurbished, calibrated, and tested by American Instrument Exchange

  • 90-day warranty included

Overview

The Mettler Toledo XPR15002L is a high-performance precision balance designed for laboratories that need both large weighing capacity and relatively fine resolution.

Its 15.1 kg capacity allows technicians to weigh large containers, vessels, formulations, bulk samples, and substantial quantities of material, while its 0.01 g readability provides ten times finer resolution than many high-capacity precision balances.

That combination is particularly valuable in formulation and preparation laboratories.

Rather than weighing small quantities individually and transferring them into a larger vessel, technicians can often place the final container directly on the XPR15002L and add ingredients sequentially. The balance has enough capacity to accommodate both the tare weight of a substantial vessel and the material being measured while retaining 10 mg resolution.

The XPR15002L also incorporates Mettler Toledo's advanced Excellence-series technologies, including SmartPan, FACT automatic internal adjustment, touchscreen method management, electronic documentation, user management, and flexible connectivity.

For laboratories seeking more than a basic high-capacity toploading balance, the XPR15002L provides a sophisticated platform for standardized and traceable weighing workflows.

Common Applications

The Mettler Toledo XPR15002L is particularly well suited for formulation, media and buffer preparation, bulk reagent preparation, solution preparation, component weighing, sample preparation, quality control, production support, and scale-up laboratory procedures.

Pharmaceutical and biotechnology laboratories can use the balance for preparing formulations, buffers, media, excipients, reagents, and other materials where larger quantities must still be measured with relatively high precision.

Chemical and materials science laboratories can use the XPR15002L for compound preparation, batching, mixture development, formulation research, and quantitative sample preparation.

Food and beverage, cosmetics, industrial research, manufacturing, and quality-control laboratories can also use the balance for ingredient weighing, recipe development, product testing, batch preparation, and process-related measurements.

Its combination of 15.1 kg capacity and 0.01 g readability is particularly valuable when relatively small quantities must be added accurately to a much larger container or formulation.

Ideal Laboratory Types

The XPR15002L is an excellent choice for pharmaceutical, biotechnology, chemical, formulation, cosmetics, food and beverage, materials science, manufacturing, industrial research, and quality-control laboratories.

It is particularly appropriate for laboratories that require more capacity than conventional 3–6 kg precision balances but do not want to sacrifice hundredth-of-a-gram readability.

This makes the XPR15002L especially useful for scale-up and formulation laboratories, where the quantity of material being handled may increase substantially while measurement requirements remain demanding.

The XPR platform's user management, electronic documentation, method storage, and LabX compatibility also make this model attractive for regulated laboratories seeking greater control over weighing procedures and data integrity.

High-Capacity Precision Weighing Performance

The defining characteristic of the XPR15002L is its combination of 15.1 kg maximum capacity and 10 mg / 0.01 g readability.

Many balances in this capacity class provide 0.1 g or even 1 g readability. The XPR15002L maintains hundredth-of-a-gram resolution across its weighing range, making it suitable for considerably more demanding quantitative applications.

Mettler Toledo specifies typical repeatability of 10 mg, linearity of ±20 mg, and a settling time of approximately 1.5 seconds.

This provides an unusual combination of capacity, precision, and speed.

The XPR15002L can therefore be useful not only for bulk weighing but also for procedures where relatively small ingredient additions must be accurately measured within a much larger formulation.

Minimum Sample Weight & USP Applications

Mettler Toledo specifies a typical USP minimum weight of approximately 20 g at 0.1% uncertainty for the XPR15002L under stated reference conditions.

This is an important distinction from the balance's 0.01 g readability.

Readability indicates the smallest displayed increment, while minimum weight addresses how much material must be weighed to maintain a specified level of measurement uncertainty.

Actual minimum weight depends on the repeatability of the individual installed balance, environmental conditions, installation quality, calibration status, and the uncertainty permitted by the laboratory's procedure.

For pharmaceutical and other regulated applications, laboratories should establish and document minimum weight based on the actual performance of the installed XPR15002L.

Mettler Toledo's GWP-related quality functions can also help laboratories manage routine testing and minimum-weight requirements within standardized weighing workflows.

Controlling Vibration & Environmental Influences

Despite its high capacity, the XPR15002L provides relatively fine 10 mg resolution, making proper installation important for optimum performance.

Vibration, unstable work surfaces, strong airflow, rapid temperature changes, and improper leveling can affect repeatability.

The balance should therefore be installed on a rigid, stable, level work surface away from significant vibration sources such as centrifuges, shakers, pumps, and compressors.

Mettler Toledo's SmartPan weighing pan helps reduce the influence of air movement on the weighing cell. This can improve stabilization and repeatability without requiring the enclosed draft shield normally associated with analytical balances.

Integrated leveling guidance also assists users with proper setup and helps reduce errors caused by an incorrectly leveled balance.

Calibration & FACT Internal Adjustment

The XPR15002L incorporates FACT automatic internal adjustment.

FACT allows the balance to perform internal adjustment automatically when appropriate, helping compensate for environmental changes that could otherwise affect weighing performance.

This is especially useful in busy laboratories where multiple operators use the balance or where temperature conditions vary during the workday.

Internal adjustment does not eliminate the need for external verification.

Laboratories operating under GLP, GMP, USP, or internal quality systems may require routine testing with appropriate traceable weights to verify balance performance independently.

American Instrument Exchange calibrates and evaluates refurbished XPR15002L balances before shipment using appropriate reference weights and verifies the FACT internal adjustment system as part of the testing process.

SmartPan & Large-Container Weighing

The XPR15002L incorporates Mettler Toledo's SmartPan weighing pan, designed to minimize the effects of air currents on the weighing cell.

Reducing turbulence helps the balance stabilize quickly and maintain repeatable measurements despite its relatively fine 0.01 g readability.

The weighing pan measures approximately 172 × 205 mm, providing convenient space for laboratory vessels, bottles, containers, beakers, and formulation components.

The balance's 15.1 kg capacity is particularly valuable when the tare weight of the container itself is substantial.

This allows laboratories to weigh ingredients directly into the final preparation vessel, reducing transfers between containers and simplifying formulation workflows.

Data Integrity, User Management & Workflow Control

The XPR15002L provides substantially more workflow-control capability than a conventional precision balance.

Its 7-inch color TFT touchscreen allows users to access weighing applications, configure procedures, store frequently used methods, and review results through an intuitive interface.

Frequently performed tasks can be stored in a method library, helping laboratories standardize weighing procedures across operators.

User management and password protection allow laboratories to control access to balance settings and methods. User rights can be configured to help prevent unauthorized changes to important weighing parameters.

The XPR platform also provides electronic documentation and audit-trail capabilities.

When appropriately configured with Mettler Toledo LabX software, the XPR15002L can support 21 CFR Part 11-compliant weighing workflows, including centralized method management, user guidance, electronic records, and data-integrity controls.

These capabilities can be particularly valuable in pharmaceutical, biotechnology, and other regulated laboratory environments.

Connectivity & Electronic Documentation

The XPR15002L provides extensive connectivity for integration into modern laboratory workflows.

Available interfaces include Ethernet/LAN, USB-A, USB-B, RS232, and optional Bluetooth.

Compatible computers, printers, barcode readers, and other laboratory peripherals can be connected directly to the balance.

Electronic transfer of weighing data reduces manual transcription and can help eliminate errors associated with recording results by hand.

The XPR results notepad also records task parameters and allows users to add comments to weighing results, providing greater context for individual measurements.

For laboratories using LabX or other compatible data systems, the XPR15002L can become part of a more integrated electronic weighing workflow.

Key Specifications

Specification Mettler Toledo XPR15002L
Balance Type High-Capacity Precision Balance
Maximum Capacity 15.1 kg / 15,100 g
Readability 10 mg / 0.01 g
Typical Repeatability 10 mg / 0.01 g
Typical USP Minimum Weight Approx. 20 g
Linearity ±20 mg
Settling Time Approx. 1.5 seconds
Adjustment Internal / automatic FACT
Weighing Pan 172 × 205 mm
Weighing Pan Technology SmartPan
Display 7-inch color TFT touchscreen
Overall Dimensions 360 mm W × 434 mm D × 147 mm H
Leveling Integrated leveling guidance
User Management Yes
Password Protection Yes
Connectivity Ethernet/LAN, USB-A, USB-B, RS232; optional Bluetooth
LabX Compatible Yes
21 CFR Part 11 Support Yes, when appropriately configured with LabX
Legal for Trade No – standard XPR15002L

Choosing Between a 0.01 g and 0.1 g High-Capacity Balance

One of the most important reasons to choose the XPR15002L is its 0.01 g readability.

Many high-capacity laboratory balances provide 0.1 g readability. That level of resolution is entirely appropriate for media preparation, bulk reagent weighing, and many routine formulation procedures.

The XPR15002L provides ten times finer displayed resolution while retaining a 15.1 kg maximum capacity.

This can be valuable when relatively small quantities must be measured within larger formulations or when the laboratory wants to minimize measurement uncertainty without moving the procedure to a lower-capacity balance.

A 0.1 g high-capacity balance may be more economical when tenth-of-a-gram resolution is sufficient.

For demanding formulation, research, scale-up, and quality-control applications, however, the XPR15002L's combination of 15.1 kg capacity and 0.01 g readability provides considerably greater flexibility.

Choosing Between the XPR15002L and an Analytical Balance

An analytical balance typically provides 0.1 mg readability, making it substantially more sensitive than the XPR15002L.

However, analytical balances generally have capacities measured in hundreds of grams rather than kilograms and use relatively small enclosed weighing chambers.

The XPR15002L is designed for a different part of the laboratory workflow.

Its 15.1 kg capacity and open SmartPan weighing platform make it ideal for large samples, vessels, formulations, buffers, media, and batch-preparation procedures.

The two balance types therefore complement rather than replace one another.

An analytical balance can handle small, high-resolution measurements, while the XPR15002L handles larger-scale quantitative weighing where 10 mg resolution is sufficient.

XPR15002L vs. XPR15002L/A

Mettler Toledo offers both standard and approved configurations of this balance.

The XPR15002L described here is the standard configuration and is not Legal for Trade.

The XPR15002L/A is an approved Legal-for-Trade configuration. Although the approved model retains a 15.1 kg maximum capacity and 0.01 g displayed readability, its certified readability is different according to applicable metrological requirements.

For laboratory research, formulation, sample preparation, and internal quality-control procedures, the standard XPR15002L is typically appropriate.

Organizations requiring a legally approved weighing instrument for commercial transactions or other regulated metrological applications should verify that the exact approved model and certification meet their requirements.

Refurbishment & Performance Testing

Every used Mettler Toledo XPR15002L sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.

Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load tolerances, stability, and reduced span at or near full capacity.

Testing a 15.1 kg balance with 0.01 g readability requires evaluating performance across an appropriate portion of its weighing range rather than simply checking response to a small reference weight.

The SmartPan weighing system, FACT automatic internal adjustment, touchscreen, user controls, leveling system, interfaces, weighing platform, and other installed functions are also inspected and tested for proper operation.

The balance is thoroughly cleaned and receives a final operational inspection before shipment.

Each refurbished XPR15002L includes a 90-day warranty from American Instrument Exchange.

Shipping & Installation Considerations

American Instrument Exchange securely prepares the XPR15002L for shipment to protect its weighing system, SmartPan platform, touchscreen, and electronic components.

Once received, the balance should be installed on a rigid, level, vibration-resistant work surface capable of supporting the instrument plus its maximum intended sample load.

Because the XPR15002L provides 0.01 g resolution at kilogram-scale capacity, a stable installation is particularly important when the laboratory intends to take full advantage of its weighing performance.

The instrument should be allowed to acclimate to the laboratory environment before final adjustment, verification, and critical quantitative procedures are performed.

For regulated applications, installation should be followed by appropriate calibration, verification, minimum-weight determination, or qualification according to the laboratory's quality system.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other refurbished laboratory equipment from American Instrument Exchange.

Mettler Toledo XPR15002L Precision Balance FAQs

What is the maximum capacity of the Mettler Toledo XPR15002L?

The XPR15002L has a maximum weighing capacity of 15.1 kg, or 15,100 g, making it suitable for large samples, containers, formulations, and batch-preparation procedures.

What is the readability of the XPR15002L?

The XPR15002L provides 10 mg, or 0.01 g, readability throughout its weighing range.

What is the typical repeatability of the XPR15002L?

Mettler Toledo specifies typical repeatability of 10 mg, matching the balance's 0.01 g readability.

What is the typical USP minimum weight?

Mettler Toledo specifies a typical USP minimum weight of approximately 20 g at 0.1% uncertainty under stated reference conditions. Actual minimum weight should be determined according to the performance of the individual installed balance.

How quickly does the XPR15002L stabilize?

Mettler Toledo specifies an approximately 1.5-second settling time, allowing rapid repetitive weighing despite the balance's relatively fine 10 mg resolution.

Does the XPR15002L have automatic internal adjustment?

Yes. The XPR15002L incorporates FACT automatic internal adjustment, helping maintain weighing performance as operating conditions change.

What is SmartPan?

SmartPan is Mettler Toledo's weighing-pan technology designed to minimize the effects of air movement on the weighing cell. This helps improve stabilization and repeatability without requiring a conventional draft shield.

Is the XPR15002L suitable for regulated pharmaceutical laboratories?

Yes. The XPR platform provides user management, password protection, electronic documentation, method storage, and LabX compatibility. When appropriately configured with LabX and the laboratory's validated procedures, the system can support 21 CFR Part 11-compliant weighing workflows.

Is the XPR15002L Legal for Trade?

The standard XPR15002L is not Legal for Trade. Mettler Toledo offers the XPR15002L/A as the approved configuration for applications requiring Legal-for-Trade status.

Why purchase a refurbished Mettler Toledo XPR15002L?

A refurbished XPR15002L provides an unusual combination of 15.1 kg capacity and 0.01 g readability, along with SmartPan weighing technology, FACT automatic internal adjustment, advanced user management, a 7-inch touchscreen, and extensive data connectivity. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.