Baker SterilSHIELD SS500 Positive-Pressure Compounding Aseptic Isolator
Shipping
All products ship from our 30,000 sq. ft. Haverhill, MA warehouse
Shipping
All products ship from our 30,000 sq. ft. Haverhill, MA warehouse
The Baker SterilSHIELD SS500 Compounding Aseptic Isolator is a positive-pressure, HEPA-filtered glove box designed to provide an ISO Class 5 clean environment for aseptic manipulation and compounding of non-hazardous materials. Featuring a completely enclosed main work chamber, integrated positive-pressure pass-through, vertical unidirectional HEPA-filtered airflow, stainless-steel interior, and glove-port access, the SterilSHIELD SS500 provides substantially greater separation between the operator and the clean work zone than a conventional open-front laminar flow clean bench.
Designed specifically for product protection, the SS500 maintains the main chamber at positive pressure relative to the surrounding room. HEPA-filtered air moves vertically through the work area, continuously sweeping particulate contamination away from critical materials while preventing contaminated room air from entering the enclosure during normal operation.
The SS500 also incorporates a separate positive-pressure interchange, or pass-through chamber, allowing supplies and materials to be transferred into and out of the main work zone while helping preserve clean conditions inside the isolator.
The SterilSHIELD was developed primarily for pharmacy and aseptic-processing applications involving non-hazardous compounded preparations, sterile materials, non-infectious tissue culture work, IV preparation, and other procedures where maintaining a highly controlled particle-free environment is essential.
Importantly, the Baker SterilSHIELD SS500 is not designed for personnel or environmental protection. It should not be used with hazardous drugs, infectious biological materials, toxic chemicals, volatile chemicals, radionuclides, or other substances requiring containment.
This used and reconditioned Baker SterilSHIELD SS500 from American Instrument Exchange is inspected, cleaned, functionally tested, and pressure tested before shipment. The unit includes new gloves, a hydraulic lift stand, and a 90-day warranty from American Instrument Exchange.
Positive-pressure compounding aseptic isolator
Designed for product protection
Provides better than ISO Class 5 / former Class 100 air cleanliness
Vertical unidirectional HEPA-filtered airflow
99.99% efficient HEPA supply filtration at 0.3 micron
Positive-pressure main work chamber
Separate positive-pressure pass-through chamber
Main chamber maintained at higher positive pressure than pass-through
Enclosed glove-box design
Two ergonomic oval glove ports
New gloves included
Hinged slanted front viewscreen
Main chamber approximately 39"W x 22"D x 26.5"H
Pass-through approximately 18.5"W x 22"D x 26.5"H
Type 304 stainless-steel interior
Removable stainless-steel work trays
Rounded interior corners for easier cleaning
Front-access HEPA filter
Washable intake prefilter
StediVOLT blower control system
Main chamber and pass-through illumination
Hydraulic lift stand
Approximately 76"W x 35.5"D overall
Adjustable overall height of approximately 78.9 to 98.3 inches
115V, 60 Hz, 20 A dedicated electrical circuit
NEMA 5-20P power connection
Used and reconditioned by American Instrument Exchange
90-day AIE warranty
The Baker SterilSHIELD SS500 was designed around a simple but important objective: maintain a highly clean internal workspace while physically separating the critical work area from the surrounding laboratory or pharmacy environment.
Unlike an open-front clean bench, the SterilSHIELD uses a closed front viewscreen with integrated gloves.
The operator therefore performs procedures without placing hands or arms directly into the internal environment.
This physical barrier helps reduce one of the most significant potential contamination sources in aseptic work—the operator.
At the same time, the SS500 continuously supplies HEPA-filtered air to the work area and maintains the interior at positive pressure relative to the room.
The combination of:
HEPA filtration
unidirectional airflow
positive pressure
glove-port isolation
and
controlled material transfer
makes the SterilSHIELD particularly useful for applications where product sterility and contamination control are critical.
| Specification | Details |
|---|---|
| Manufacturer | Baker |
| Product Line | SterilSHIELD |
| Model | SS500 |
| Equipment Type | Positive-Pressure Compounding Aseptic Isolator |
| Protection Type | Product Protection Only |
| Main Chamber Pressure | Positive |
| Pass-Through Pressure | Positive |
| Air Cleanliness | Better than ISO Class 5 / former Class 100 |
| Airflow Pattern | Vertical Unidirectional Downflow |
| Supply Filtration | HEPA |
| HEPA Efficiency | 99.99% at 0.3 micron |
| Main Chamber Interior | Approx. 39"W x 22"D x 26.5"H |
| Pass-Through Interior | Approx. 18.5"W x 22"D x 26.5"H |
| AIE Listed Exterior Dimensions | Approx. 76"W x 35.5"D |
| AIE Listed Overall Height | Approx. 78.87–98.25 in. |
| Interior Material | 16-gauge Type 304 stainless steel |
| Work Surface | Removable stainless-steel trays |
| Front Access | Hinged viewscreen |
| Glove Ports | Two oval glove ports |
| Gloves | New gloves included with AIE unit |
| Stand | Hydraulic lift stand |
| Electrical | 115V AC, 60 Hz, 1 phase |
| Required Circuit | 20 A dedicated |
| Power Connection | NEMA 5-20P |
| Typical Standard Unit Draw | Approx. 8 A |
| Optional Lift Draw | Approx. 2 A intermittent |
| Standard Cabinet Weight | Approx. 760 lb. on standard stand per Baker manual |
| Product Protection | Yes |
| Personnel Protection | No |
| Environmental Protection | No |
| Hazardous Drug Use | No |
| Condition | Used / Reconditioned |
| AIE Warranty | 90 Days |
The Baker SterilSHIELD SS500 is well suited for aseptic compounding of non-hazardous preparations, sterile IV preparation, pharmacy compounding, sterile product manipulation, media preparation, non-infectious tissue culture procedures, sterile component handling, pharmaceutical research, quality-control work, and other applications requiring a controlled ISO Class 5 environment without the use of hazardous materials.
Its enclosed configuration makes it particularly useful where reducing direct operator interaction with the critical work zone can improve contamination control.
The SterilSHIELD SS500 is particularly appropriate for hospital pharmacies, compounding pharmacies, pharmaceutical development laboratories, biotechnology companies, healthcare systems, university medical centers, clinical research laboratories, sterile-processing environments, pharmaceutical quality-control groups, and research facilities working with non-hazardous sterile materials.
It can also be useful in specialized research or manufacturing environments where an enclosed positive-pressure ISO Class 5 workspace is preferable to an open laminar flow clean bench.
The defining feature of the SterilSHIELD SS500 is its positive-pressure work environment.
The internal pressure of the main chamber is maintained above the pressure of the surrounding room.
If a small leakage path exists around a seal or opening, the pressure differential encourages clean air to move outward rather than contaminated room air moving inward.
This pressure relationship supports the primary purpose of the SS500:
protecting the material inside the cabinet from environmental contamination.
The design is fundamentally different from a negative-pressure containment isolator used to protect personnel from hazardous materials.
The SS500 incorporates two controlled spaces:
The main work chamber
and
the pass-through chamber
Both operate at positive pressure.
However, Baker designed the main chamber to operate at a higher positive pressure than the pass-through.
When the interior pass-through door is opened, clean HEPA-filtered air therefore tends to move from the main work chamber into the pass-through rather than allowing less-controlled air to migrate toward the critical work zone.
This pressure cascade helps preserve clean conditions during material transfer.
The SterilSHIELD SS500 uses vertical unidirectional airflow rather than the horizontal airflow found in many conventional clean benches.
Room air is drawn into the system and moved into a positive-pressure supply plenum.
The air then passes through the HEPA filter and stainless-steel diffuser before entering the main chamber.
Filtered air travels downward across the work zone.
The full-ceiling supply configuration distributes clean air across the working area and continuously sweeps airborne particles toward the return-air system.
A portion of the air is recirculated while another portion is exhausted back into the laboratory.
Baker specifies that the SterilSHIELD provides better than ISO Class 5 air cleanliness conditions inside the enclosure.
ISO Class 5 was historically referred to as Class 100 under older cleanroom terminology.
This level of particulate control is particularly valuable when preparing sterile products because even small concentrations of environmental particles can carry microorganisms or otherwise compromise critical processes.
The SS500 establishes this clean environment locally within the isolator instead of requiring the entire surrounding room to operate at the same cleanliness classification.
The Baker SS500 uses a scan-tested HEPA supply filter rated at approximately:
99.99% efficiency for particles 0.3 micron in diameter.
Baker also designed the filter installation so the installed HEPA filter can be tested for leaks.
The HEPA system removes particulate contamination from the incoming airflow before that air reaches the direct work area.
A separate intake prefilter removes larger airborne dust and debris before they reach the HEPA filter, helping reduce premature filter loading.
The SS500's HEPA supply system covers the working chamber from above.
This configuration allows filtered air to enter the work zone across a broad area rather than from a small localized outlet.
The result is more uniform vertical downflow across the interior.
Uniform airflow is particularly important in aseptic processing because stagnant zones and excessive turbulence can compromise contamination control.
Baker's UniPressure supply-plenum design helps distribute air across the HEPA filter before it enters the work area.
The design also provides continuous clamping force around the filter perimeter, helping maintain a secure filter seal.
Additional gasketing around the filter frame helps isolate vibration from the blower assembly.
Together, these features are intended to improve airflow uniformity, filter sealing, and long-term serviceability.
One of the most useful features of the SS500 is its integrated pass-through chamber.
The pass-through measures approximately:
18.5"W x 22"D x 26.5"H
and allows supplies, containers, instruments, and materials to be moved into or out of the isolator without opening the main front viewscreen.
The pass-through incorporates:
An exterior door
An interior door leading to the main chamber
Positive pressure
HEPA-filtered airflow
The two doors should not normally be open simultaneously during operation.
This arrangement allows materials to progress through a controlled transfer sequence while minimizing disruption to the main work environment.
The SS500 provides a main internal chamber of approximately:
39"W x 22"D x 26.5"H
This provides substantial working space for sterile preparation while retaining a compact enough format for efficient glove-port access.
The chamber can accommodate containers, trays, pharmacy equipment, sterile components, instruments, and other materials required for aseptic procedures.
The SS500 uses two oval glove ports positioned in the front viewscreen.
The oval geometry helps operators reach different areas of the work surface while limiting the need for excessive shoulder and arm movement.
Integrated gloves maintain a physical barrier between the operator and the internal work zone.
American Instrument Exchange supplies this SS500 with new gloves.
Gloves should be inspected routinely for:
Tears
Punctures
Cracking
Deterioration
Improper installation
Loss of sealing integrity
because compromised gloves can affect the controlled internal environment.
The SterilSHIELD SS500 and a conventional horizontal clean bench both provide clean HEPA-filtered air for product protection, but they accomplish that objective differently.
A traditional clean bench has an open front.
The SterilSHIELD uses a closed viewscreen with integrated gloves.
That barrier reduces direct exchange between the operator and the work zone.
For procedures where an enclosed work environment and controlled material transfer are desirable, the SS500 can therefore provide a higher degree of physical separation than an open clean bench.
The SS500 should not be confused with a Class II biosafety cabinet.
A SterilSHIELD SS500 is designed primarily for:
product protection
using a positive-pressure enclosure.
A Class II biosafety cabinet is designed to provide:
personnel protection
product protection
and
environmental protection
through controlled inward airflow, HEPA-filtered downflow, and filtered exhaust.
The positive pressure that helps the SS500 protect the product is one reason it is inappropriate for hazardous biological materials.
If a leak occurs, air tends to move from inside the isolator toward the surrounding room.
Positive- and negative-pressure isolators serve fundamentally different applications.
The Baker SterilSHIELD SS500 maintains positive pressure and is intended for non-hazardous aseptic processing.
A negative-pressure containment isolator is designed to keep potentially hazardous material inside the enclosure by maintaining internal pressure below room pressure.
If hazardous drugs or other dangerous substances are being compounded, a device specifically designed and validated for hazardous-material containment is required.
The SS500 should not be substituted for such equipment.
The distinction between Baker's SterilSHIELD and ChemoSHIELD systems is particularly important.
The SterilSHIELD uses:
Positive pressure
and prioritizes:
Protection of the product
The ChemoSHIELD family was designed around negative-pressure containment for applications requiring protection from hazardous compounds.
A buyer searching for a Baker pharmacy isolator should therefore select the system according to the risk associated with the materials being handled—not simply according to cabinet size or appearance.
The Baker SterilSHIELD SS500 should not be used for hazardous drugs.
Because the main chamber operates under positive pressure and exhausts into the laboratory, the design does not provide personnel protection from hazardous substances.
Procedures involving cytotoxic, antineoplastic, or otherwise hazardous pharmaceutical compounds require equipment specifically designed for hazardous-drug containment.
The SterilSHIELD SS500 should also not be used for work involving infectious biological materials.
Potentially infectious organisms, hazardous biological aerosols, and other biohazards require appropriate biological containment.
A suitable Class II biosafety cabinet or other validated containment device should be selected for these procedures.
The SS500's HEPA filter removes particulates, not hazardous gases or vapors.
It should therefore not be used with:
Volatile toxic chemicals
Hazardous solvent vapors
Flammable vapors
Corrosive gases
Chemical fumes
Materials generating toxic gaseous emissions
A chemical fume hood or appropriate ventilated containment system should be used for hazardous chemical procedures.
The main work area incorporates 16-gauge Type 304 stainless steel.
Stainless steel provides a durable, corrosion-resistant surface suitable for repeated cleaning and disinfection.
Baker incorporates rounded interior corners that reduce crevices where particulate or residue can accumulate.
This improves accessibility during routine wipe-down and cleaning.
The stainless-steel work surface is divided into removable sections.
The trays can be removed or stacked aside to provide access to the drain pan and lower interior surfaces.
This design helps simplify thorough cleaning of areas that are normally hidden during routine operation.
For aseptic-processing equipment, accessibility for cleaning is an important aspect of maintaining contamination control.
The front viewscreen is slanted by approximately 10 degrees, improving operator viewing angle and ergonomic access.
The viewscreen is hinged at the top and can be opened fully when the isolator is not operating for:
Initial loading
Equipment installation
Thorough cleaning
Maintenance
Removal of large components
During normal isolator operation, the viewscreen remains closed and procedures are performed through the glove ports.
Baker specifies approximately 97 foot-candles of illumination at the main work surface.
The pass-through receives approximately 48 foot-candles.
The lighting system is mounted outside the work chamber, helping minimize unnecessary heat accumulation within the controlled area.
Adequate lighting is especially important during sterile compounding, visual inspection, aseptic transfer, labeling, and other detailed procedures.
The SS500 incorporates Baker's StediVOLT motor speed controller.
This system helps compensate for minor fluctuations in incoming electrical voltage so blower performance and airflow remain more stable.
As the HEPA filter loads over time and airflow resistance increases, the system also provides adjustment capability to help maintain appropriate performance.
Baker engineered the blower system to accommodate increasing filter resistance as the HEPA filter becomes loaded with particulate.
The system can compensate for a significant increase in filter pressure drop before airflow falls outside its intended operating range.
This capability can extend useful filter life when the cabinet is properly maintained and periodically tested.
The supply HEPA filter can be accessed from the front of the cabinet for service.
This allows a qualified technician to replace the filter without entering deeply into the primary work zone.
After HEPA filter replacement, the isolator should be appropriately tested to verify:
Filter integrity
Filter seal integrity
Airflow balance
Pressure relationships
Overall performance
before being returned to critical use.
This American Instrument Exchange SS500 includes a hydraulic lift stand.
The adjustable stand allows the working height to be changed for different users and operating preferences.
The AIE unit is listed at an overall height ranging from approximately:
78.87 inches to 98.25 inches
depending on stand position.
An adjustable work height can be especially useful in facilities where multiple operators use the isolator or where procedures vary in duration.
Baker specifies a dedicated:
115V AC, 60 Hz, 20 A, single-phase circuit
for the SS500.
The standard cabinet is equipped with a NEMA 5-20P power cord.
The standard isolator typically draws approximately 8 A, with additional electrical demand possible for accessories such as:
Hydraulic lift
Interior receptacles
Pressure-monitoring equipment
The individual cabinet data plate and installed options should always be verified before site preparation.
Proper placement is important for maintaining SS500 performance.
The isolator should be located away from excessive:
Personnel traffic
Doorways
Supply-air diffusers
Windows
Other sources of air disturbance
Baker also specifies clearance above the exhaust outlet because the cabinet returns air to the surrounding room.
A minimum overhead clearance should be maintained so cabinet exhaust is not restricted.
The SS500 was developed as a compounding aseptic isolator, sometimes abbreviated CAI.
A CAI uses a physical barrier and controlled airflow to maintain a clean internal environment during aseptic operations.
Typical applications may include:
Non-hazardous sterile compounding
IV preparation
Sterile dose preparation
Aseptic transfer
Pharmaceutical research
Sterile component manipulation
Non-hazardous formulation work
The actual suitability of a refurbished isolator for a regulated pharmacy workflow should be evaluated according to the facility's current policies, certification requirements, applicable USP standards, and local regulatory requirements.
Baker originally developed the SterilSHIELD series for pharmacy applications and describes the current SterilSHIELD platform as intended for aseptic compounding of non-hazardous drugs.
However, purchasing a SterilSHIELD SS500 does not by itself establish compliance with current USP <797> requirements.
Compliance depends on the complete installation and operating environment, including factors such as:
Current equipment condition
Installation location
Certification
Airflow performance
HEPA integrity
Pressure relationships
Cleaning procedures
Environmental monitoring
Operator technique
Facility design
Current institutional and regulatory requirements
Any pharmacy considering a refurbished SS500 for regulated compounding should have the proposed installation evaluated by appropriate qualified personnel.
A positive-pressure isolator relies heavily on the integrity of its enclosure and pressure-control system.
American Instrument Exchange evaluates used glove boxes and isolators for proper operation before shipment.
Testing of this SterilSHIELD SS500 includes visual inspection for:
Cracks
Damaged panels
Worn seals
Glove condition
Door condition
Gasket integrity
General enclosure condition
The isolator is then pressure tested to evaluate whether the chamber maintains pressure appropriately.
For glove-box-style systems, American Instrument Exchange performs a pressure decay test as part of evaluation.
The enclosure is pressurized and monitored to determine whether pressure remains stable or falls unexpectedly.
An excessive pressure decline can indicate leakage through:
Gloves
Glove-port connections
Door seals
Gaskets
Panel joints
Access ports
Other enclosure components
Identified issues can then be investigated before the unit is prepared for shipment.
In addition to pressure evaluation, American Instrument Exchange inspects major operational systems of the Baker SterilSHIELD SS500.
Testing may include:
Blower operation
Airflow
Pressure indication
HEPA filtration condition
Pass-through function
Doors and seals
Glove ports
Control system
Lighting
Hydraulic lift
Electrical components
Power cord
Work surfaces
General cabinet condition
The unit is cleaned and prepared for laboratory use before shipment.
If a customer has specific acceptance or testing requirements, American Instrument Exchange can discuss those requirements prior to shipment.
Gloves are a critical component of an isolator system because they form part of the physical barrier separating the operator from the internal work area.
This American Instrument Exchange SS500 is supplied with new gloves.
Routine inspection remains important throughout operation.
Gloves should be replaced if they show evidence of puncture, cracking, degradation, loss of elasticity, or compromised attachment to the glove port.
Baker recommends that certain performance checks be performed by qualified personnel after the isolator is installed.
These can include:
HEPA filter leak testing
Airflow verification
Pressure verification
Air balance evaluation
General system performance
This is particularly important after shipping because movement of a large cabinet can potentially affect components or adjustments.
For critical aseptic applications, the SS500 should be appropriately evaluated after installation before being placed into service.
A refurbished Baker SterilSHIELD SS500 can provide laboratories and pharmacies with a high-quality, enclosed ISO Class 5 aseptic workspace at substantially lower cost than purchasing a new isolator.
American Instrument Exchange supplies refurbished:
Glove boxes
Compounding isolators
Laminar flow clean benches
Biosafety cabinets
Chemical fume hoods
Hypoxia workstations
Incubators
Centrifuges
Refrigerators
Freezers
Other laboratory equipment
Equipment is inspected, cleaned, and tested before shipment and is backed by American Instrument Exchange's warranty.
The Baker SterilSHIELD SS500 is a large and heavy floor-standing isolator.
The AIE unit measures approximately:
76"W x 35.5"D
with an adjustable overall height of approximately:
78.87 to 98.25 inches
depending on the hydraulic lift position.
Baker documentation lists approximately 760 lb. for the SS500 cabinet on a standard tube stand, although actual weight may vary with installed accessories and the hydraulic lift configuration.
Before shipment, laboratories should evaluate:
Loading dock access
Doorway dimensions
Hallway clearance
Elevator dimensions and weight capacity
Final room clearance
Ceiling height
Electrical availability
Floor loading
Required service access
Large isolators should be handled using equipment appropriate to their size and weight.
Facilities considering the Baker SterilSHIELD SS500 may also require glove boxes, horizontal laminar flow clean benches, Class II biosafety cabinets, chemical fume hoods, pharmacy refrigerators, laboratory freezers, ultra-low freezers, incubators, centrifuges, and other clean-air or sample-processing equipment.
American Instrument Exchange supplies used and refurbished laboratory equipment for pharmaceutical, biotechnology, healthcare, research, clinical, academic, and industrial environments.
The SterilSHIELD SS500 is a positive-pressure compounding aseptic isolator designed to protect non-hazardous products from contamination.
Yes. The SS500 uses an enclosed work chamber with integrated gloves, making it a specialized clean-air glove-box or barrier-isolator system.
Baker specifies better than ISO Class 5 air cleanliness inside the main chamber and pass-through.
Class 100 is an older terminology historically associated with the cleanliness level now generally described as ISO Class 5.
The SS500 uses a scan-tested supply HEPA filter rated at approximately 99.99% efficiency for particles 0.3 micron in size.
The SS500 operates under positive pressure.
Positive pressure helps prevent contaminated room air from entering the work chamber, providing enhanced protection for sterile products and materials inside the isolator.
Yes. Both the main work area and pass-through operate at positive pressure, with the main chamber maintained at a higher pressure than the pass-through.
The main chamber measures approximately 39"W x 22"D x 26.5"H.
The pass-through measures approximately 18.5"W x 22"D x 26.5"H.
The SS500 has two oval glove ports in the main front viewscreen.
Yes. This American Instrument Exchange SS500 includes new gloves.
No. Baker specifically identifies the SS500 as a product-protection-only isolator. It does not provide personnel protection from hazardous substances.
No. The positive-pressure SterilSHIELD is intended for non-hazardous materials and should not be used for hazardous-drug compounding.
No. Hazardous or infectious biological materials require appropriate biological containment equipment.
No. HEPA filters remove particulates rather than hazardous gases and vapors. The SS500 is not a chemical fume hood.
No. A biosafety cabinet is designed to provide personnel, product, and environmental protection for appropriate biological work. The SS500 provides product protection only.
The SterilSHIELD uses positive pressure for product protection and non-hazardous aseptic work. Baker's ChemoSHIELD family was designed around negative-pressure containment for applications involving hazardous compounds.
Yes, it was designed for aseptic compounding of non-hazardous pharmaceutical preparations. Suitability for a specific contemporary regulated pharmacy installation should be evaluated against current facility, certification, and regulatory requirements.
No single piece of equipment makes an installation compliant by itself. The SS500 was designed for aseptic pharmacy compounding, but current compliance depends on the equipment condition, installation, certification, surrounding environment, procedures, monitoring, and applicable regulations.
Yes. The integrated positive-pressure pass-through allows materials to enter and leave the isolator while minimizing disruption of the main clean work area.
Baker specifies a 115V AC, 60 Hz, 20 A dedicated circuit with a NEMA 5-20P connection.
Yes. The American Instrument Exchange unit includes a hydraulic lift stand.
American Instrument Exchange lists this unit at approximately 76"W x 35.5"D, with an adjustable overall height of approximately 78.87 to 98.25 inches.
Baker's SS500 operator manual lists approximately 760 lb. with the standard tube stand. Weight of the specific AIE unit may differ because it is equipped with a hydraulic lift stand and other options.
American Instrument Exchange inspects the isolator for physical condition, seals, gloves, electrical and mechanical operation, and performs a pressure decay test to evaluate enclosure integrity. Additional testing requirements can be discussed before shipment.
This used and reconditioned Baker SterilSHIELD SS500 includes a 90-day warranty from American Instrument Exchange.
Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Yes – please see our repair services page for more information.