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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Eppendorf 5810R Refrigerated Centrifuge with S-4-104 Rotor

Fully Tested & Warrantied*
Brand : Eppendorf
Product Code : SKU 1263AA CENTRI

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All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Eppendorf 5810R Refrigerated Centrifuge Model 5811F with S-4-104 Rotor and Round Buckets – Refurbished

The Eppendorf 5810R Refrigerated Centrifuge, model designation 5811F, is a versatile, high-capacity benchtop centrifuge designed for cell culture, molecular biology, biotechnology, pharmaceutical research, and general laboratory sample preparation. Combining precise refrigeration, flexible rotor compatibility, programmable operating controls, and reliable centrifugal performance, the 5810R is an excellent choice for laboratories processing a broad range of biological samples.

This refurbished Eppendorf 5810R model 5811F from American Instrument Exchange includes an Eppendorf S-4-104 swinging-bucket rotor with four round buckets, providing a maximum capacity of four 750 mL vessels, or 3 liters total, with appropriate compatible bottles. The rotor operates at speeds up to 3,900 RPM and generates centrifugal forces up to 3,214 × g.

The 5810R centrifuge platform also supports speeds up to 14,000 RPM and centrifugal forces up to 20,913 × g when equipped with appropriate high-speed fixed-angle rotors. Its refrigerated temperature range of -9°C to +40°C helps protect temperature-sensitive biological samples during centrifugation.

The included S-4-104 rotor and round buckets provide a flexible configuration for processing different tube and bottle formats. With compatible adapters, the buckets can accommodate blood collection tubes, 15 mL and 50 mL conical tubes, larger laboratory bottles, and other approved sample containers.

American Instrument Exchange professionally inspects, refurbishes, and tests used laboratory centrifuges before shipment. This refurbished Eppendorf 5810R includes a 90-day warranty.

Key Features

  • Eppendorf 5810R refrigerated benchtop centrifuge

  • Model designation 5811F

  • Includes Eppendorf S-4-104 swinging-bucket rotor

  • Includes four S-4-104 round buckets

  • Maximum rotor capacity of 4 × 750 mL, or 3 liters total

  • Included rotor maximum speed of 3,900 RPM

  • Included rotor maximum RCF of 3,214 × g

  • Maximum centrifuge platform speed of 14,000 RPM with compatible rotors

  • Maximum platform RCF of 20,913 × g, rotor dependent

  • Refrigerated temperature range from -9°C to +40°C

  • Compatible with a broad range of tube and bottle adapters

  • 35 user-defined program locations

  • 10 acceleration and 10 braking ramps

  • Automatic rotor recognition and imbalance detection

  • FastTemp pre-cooling function

  • ECO shut-off function for reduced compressor operation

  • Compact, high-capacity benchtop design

  • Refurbished and tested by American Instrument Exchange

  • 90-day warranty included from American Instrument Exchange

Overview of the Eppendorf 5810R Model 5811F

The Eppendorf 5810R is designed to provide the versatility of a high-capacity centrifuge while maintaining the convenience of a benchtop instrument.

Its broad rotor compatibility allows laboratories to process small-volume microcentrifuge samples, standard laboratory tubes, conical tubes, centrifuge bottles, and microplates using appropriate rotor configurations.

The refrigerated chamber provides controlled operating conditions for temperature-sensitive biological materials, making the instrument useful for cell culture, protein purification, nucleic acid preparation, and other research applications.

The 5810R also features programmable operating controls, allowing laboratories to establish repeatable centrifugation procedures.

With the included S-4-104 swinging-bucket rotor and four round buckets, this particular refurbished unit is configured for high-capacity sample processing.

The rotor's four-bucket design supports a maximum total capacity of 3 liters with appropriate bottles, while interchangeable adapters allow laboratories to accommodate different sample containers without purchasing a separate centrifuge.

The model designation 5811F identifies this particular instrument configuration. Customers should refer to the instrument nameplate when confirming model-specific electrical requirements and other identifying information.

Common Applications

The Eppendorf 5810R is widely used in molecular biology, biotechnology, cell culture, microbiology, pharmaceutical development, and academic research.

Common applications include harvesting cultured cells, separating blood components, processing bacterial suspensions, preparing biological samples for downstream analysis, protein purification, nucleic acid preparation, and general laboratory centrifugation.

With the included S-4-104 rotor and round buckets, the instrument is particularly well suited for laboratories processing multiple samples in standard laboratory tubes or larger centrifuge bottles.

Appropriate adapters allow the round buckets to accommodate commonly used 15 mL and 50 mL conical tubes, blood collection tubes, and other compatible vessels.

The rotor's swinging-bucket design is beneficial for procedures where horizontal sample orientation during centrifugation is desirable.

For laboratories processing different sample formats throughout the day, the 5810R provides a flexible platform that can reduce the need for multiple dedicated centrifuges.

Ideal Laboratory Environments

The Eppendorf 5810R model 5811F is well suited for biotechnology companies, pharmaceutical research laboratories, academic research institutions, clinical research facilities, cell culture laboratories, microbiology laboratories, and contract research organizations.

Its refrigerated design makes it particularly useful for laboratories handling temperature-sensitive proteins, enzymes, cells, and other biological materials.

The included S-4-104 rotor and four round buckets provide substantial capacity for routine sample processing, making this configuration attractive for laboratories performing repetitive cell harvesting and sample preparation procedures.

The instrument is also suitable for shared laboratory environments where multiple researchers require access to different centrifugation programs and sample formats.

Included Eppendorf S-4-104 Rotor and Round Buckets

This refurbished Eppendorf 5810R includes the S-4-104 swinging-bucket rotor and four compatible round buckets.

The S-4-104 provides a maximum capacity of four 750 mL vessels, for a total capacity of 3 liters when equipped with appropriate bottles.

Its maximum operating speed is 3,900 RPM, producing centrifugal forces up to 3,214 × g.

The swinging-bucket configuration allows sample containers to move into a horizontal orientation during centrifugation, providing consistent sedimentation characteristics for many biological separation procedures.

One of the S-4-104 rotor's principal advantages is its broad adapter compatibility.

The included round buckets can accommodate a variety of sample containers using manufacturer-approved adapters. Depending on the adapter selected, laboratories can process smaller sample tubes, blood collection tubes, 15 mL and 50 mL conical tubes, and larger centrifuge bottles.

This flexibility makes the rotor useful for laboratories that frequently switch between different sample formats.

The S-4-104 also features an aerodynamic bucket design that can reduce energy consumption compared with certain older Eppendorf rotor configurations.

Optional aerosol-tight caps are available for compatible bucket configurations when properly installed and maintained.

This refurbished configuration includes the S-4-104 rotor and four round buckets. Tube adapters, aerosol-tight caps, and other accessories are not included unless specifically listed.

Rotor Compatibility and Available Accessories

The Eppendorf 5810R supports a broad selection of fixed-angle and swinging-bucket rotors.

The included S-4-104 with round buckets is particularly useful for high-capacity sample processing, but additional rotor configurations can expand the centrifuge's capabilities.

Compatible fixed-angle rotors allow the instrument to reach higher centrifugal forces for applications such as protein precipitation, nucleic acid purification, and high-speed biological separations.

Other swinging-bucket rotors can provide specialized configurations for smaller tubes, bottles, and microplates.

The centrifuge's automatic rotor recognition system identifies compatible rotors and applies appropriate operating limits.

Additional rotors, adapters, buckets, and accessories may be available separately from American Instrument Exchange.

Customers should contact AIE to discuss current inventory and verify compatibility before purchase.

Key Specifications

Specification Details
Manufacturer Eppendorf
Model 5810R
Model Designation 5811F
Condition Used / Refurbished
Centrifuge Type Refrigerated Benchtop Centrifuge
Included Rotor S-4-104 Swinging-Bucket Rotor
Included Buckets Four Round Buckets
Rotor Maximum Capacity 4 × 750 mL
Total Rotor Capacity 3 Liters
Included Rotor Maximum Speed 3,900 RPM
Included Rotor Maximum RCF 3,214 × g
Maximum Platform Speed 14,000 RPM, Rotor Dependent
Maximum Platform RCF 20,913 × g, Rotor Dependent
Temperature Range -9°C to +40°C
Program Storage 35 User Programs
Acceleration Ramps 10
Braking Ramps 10
Timer 1–99 Minutes, Continuous Run and Short-Spin
Rotor Recognition Automatic
Imbalance Detection Yes
Pre-Cooling Function FastTemp
Energy-Saving Function ECO Shut-Off
Exterior Dimensions Approximately 27.6"W × 23.9"D × 13.6"H
Height with Lid Open Approximately 31.5"
Weight Without Rotor Approximately 218 lb
Electrical Requirements Verify Nameplate; 120V, 50/60 Hz Common U.S. Configuration
Tube Adapters Not Included Unless Specified
Aerosol-Tight Caps Not Included Unless Specified
Warranty 90 Days

Specifications compiled from Eppendorf manufacturer literature, distributor technical references, and American Instrument Exchange product information. Maximum speed and centrifugal force depend on the installed rotor. The included S-4-104 rotor is rated for 3,900 RPM and 3,214 × g. This refurbished unit includes four round buckets.

Refrigeration and Temperature Stability

The Eppendorf 5810R incorporates an integrated refrigeration system designed to maintain controlled chamber temperatures during centrifugation.

The instrument provides a temperature range from -9°C to +40°C, allowing laboratories to select conditions appropriate for different biological samples.

Refrigeration is particularly important when processing temperature-sensitive proteins, enzymes, cultured cells, blood components, and other materials that may be affected by heat generated during centrifugation.

The FastTemp function allows the chamber to be pre-cooled before samples are loaded, helping laboratories prepare for temperature-sensitive procedures.

Actual sample temperature depends on rotor configuration, operating speed, sample load, ambient conditions, and run duration.

The ECO shut-off function helps reduce unnecessary compressor operation during periods of inactivity, supporting more efficient laboratory operation.

Programmable Controls and Operating Flexibility

The Eppendorf 5810R provides programmable controls for speed, centrifugal force, temperature, run duration, acceleration, and braking.

The instrument supports 35 user-defined programs, allowing laboratories to save frequently performed procedures for repeatable operation.

Ten acceleration and ten braking ramps provide flexibility for applications requiring different levels of sample handling.

Gentler acceleration and braking profiles can be useful when processing delicate cell pellets or performing separations where abrupt changes in speed may disturb sample layers.

The centrifuge also includes automatic rotor recognition and imbalance detection to support safe and consistent operation.

These features make the 5810R particularly useful in laboratories where multiple researchers share equipment or perform different centrifugation procedures throughout the day.

Refurbishment and Testing

American Instrument Exchange technicians inspect and evaluate refurbished laboratory centrifuges before shipment to verify proper mechanical and electrical operation.

Testing includes evaluation of the drive motor, spindle assembly, braking system, electronic controls, rotor recognition, lid safety mechanisms, and overall operating performance.

Because the 5810R is refrigerated, technicians also evaluate the cooling system to verify that the instrument reaches and maintains appropriate operating temperatures.

The included S-4-104 rotor and four round buckets are inspected for visible damage, wear, corrosion, and proper fit.

The rotor, buckets, and centrifuge are evaluated together to verify compatibility and operating performance.

The instrument is cleaned and prepared for shipment after refurbishment and testing.

This refurbished Eppendorf 5810R model 5811F includes a 90-day warranty from American Instrument Exchange.

Shipping and Installation

The Eppendorf 5810R measures approximately 27.6 inches wide × 23.9 inches deep × 13.6 inches high and weighs approximately 218 pounds without a rotor.

Its substantial weight requires a sturdy laboratory bench or dedicated centrifuge stand capable of supporting the instrument during operation.

The centrifuge should be installed on a level surface with adequate ventilation clearance to support refrigeration performance.

The 5810R is commonly available in 120V electrical configurations for U.S. laboratories. Customers should verify the electrical requirements of this particular model 5811F instrument before installation.

Because of its weight, the centrifuge is typically shipped using palletized freight.

American Instrument Exchange prepares refurbished laboratory equipment for secure shipment and can assist customers with freight coordination and installation planning.

Related Laboratory Equipment

American Instrument Exchange offers a broad selection of used and refurbished laboratory centrifuges, including Eppendorf refrigerated centrifuges, benchtop centrifuges, microcentrifuges, and high-speed laboratory centrifugation systems.

Laboratories performing cell culture, biotechnology, and molecular biology research may also be interested in our selection of laboratory incubators, laboratory freezers and ultra-low freezers, and biosafety cabinets.

Additional compatible rotors and accessories may be available from American Instrument Exchange. Contact our sales team for current availability.

Service and Support

American Instrument Exchange provides diagnostic evaluation, preventative maintenance, and repair support for centrifuges and other laboratory equipment.

For the Eppendorf 5810R, service evaluation may include the drive motor, spindle assembly, bearings, braking system, refrigeration components, temperature sensors, electronic controls, rotor recognition system, and lid safety mechanisms.

Our technicians can help laboratories determine whether repair or replacement with another refurbished centrifuge is the more economical solution.

Eppendorf 5810R Model 5811F Frequently Asked Questions

What rotor and buckets are included with this refurbished Eppendorf 5810R?

This refurbished Eppendorf 5810R model 5811F includes an S-4-104 swinging-bucket rotor and four compatible round buckets.

What is the maximum capacity of the S-4-104 rotor?

The S-4-104 provides a maximum total capacity of 3 liters, consisting of four 750 mL positions with the appropriate compatible bottles.

What is the maximum speed of the included rotor?

The S-4-104 operates at speeds up to 3,900 RPM and generates centrifugal forces up to 3,214 × g.

Can the 5810R reach higher speeds with other rotors?

Yes. With appropriate compatible fixed-angle rotors, the 5810R can reach speeds up to 14,000 RPM and centrifugal forces up to 20,913 × g.

Can the included round buckets accommodate 15 mL and 50 mL conical tubes?

Yes. With appropriate adapters, the S-4-104 round buckets can accommodate 15 mL and 50 mL conical tubes, making them useful for cell culture and biotechnology applications.

Can the S-4-104 process 750 mL bottles?

Yes. The S-4-104 supports four 750 mL vessels with the appropriate compatible bottles and bucket configuration.

Are tube adapters included?

The supplied configuration includes the S-4-104 rotor and four round buckets. Tube adapters are not included unless specifically listed.

Are the round buckets aerosol-tight?

The S-4-104 supports optional aerosol-tight caps for compatible bucket configurations. Aerosol-tight containment requires the appropriate caps, seals, and manufacturer-approved installation procedures. These caps are not assumed to be included.

What is the temperature range of the Eppendorf 5810R?

The centrifuge provides an adjustable refrigerated temperature range from -9°C to +40°C.

What does the 5811F model designation mean?

5811F is the model designation associated with this particular Eppendorf 5810R instrument. The centrifuge remains part of the Eppendorf 5810R refrigerated centrifuge family.

Can additional rotors be used with this centrifuge?

Yes. The Eppendorf 5810R supports a variety of compatible fixed-angle and swinging-bucket rotors. Additional rotors may be available separately from American Instrument Exchange.

What electrical service is required?

The 5810R is commonly configured for 120V, 50/60 Hz operation in U.S. laboratories. The electrical specifications of this particular model 5811F should be verified against the instrument nameplate.

Why purchase a refurbished Eppendorf 5810R with S-4-104 rotor?

A professionally refurbished Eppendorf 5810R provides high-capacity refrigerated centrifugation, flexible rotor compatibility, and programmable operating controls at a lower acquisition cost than comparable new equipment.

With the included S-4-104 rotor and four round buckets, this configuration is particularly useful for laboratories processing larger sample volumes or requiring flexible swinging-bucket centrifugation.

This refurbished centrifuge includes a 90-day warranty from American Instrument Exchange.

CLICK HERE to see the Eppendorf 5810R Refrigerated benchtop centrifuge on our YouTube channel

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.