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Market Forge STM-EL Sterilmatic Autoclave with Stand
Reliable steam sterilization is essential for laboratories that routinely process glassware, instruments, culture media, liquids, and other heat-resistant materials. The refurbished Market Forge STM-EL Sterilmatic Autoclave from American Instrument Exchange combines a large 85-liter chamber with straightforward controls, adjustable sterilization temperature, and a durable horizontal configuration designed for demanding day-to-day use.
With a 16-inch-diameter × 26-inch-deep chamber, the Market Forge STM-EL provides considerably more usable capacity than many smaller tabletop autoclaves while maintaining a relatively compact footprint. Fast exhaust supports efficient processing of instruments and glassware, while slow exhaust provides the controlled depressurization needed for compatible liquid loads. This particular unit also includes a stainless steel stand, creating a practical floor-standing sterilization station without requiring dedicated counter space.
This used Market Forge STM-EL has been reconditioned, inspected, and tested by American Instrument Exchange and includes a 90-day warranty.
Market Forge STM-EL Key Features
Large 85 L (approximately 22-gallon) sterilization chamber
16-inch diameter × 26-inch deep horizontal chamber
Adjustable sterilization temperature from approximately 110°C to 121°C
Fast exhaust for instruments and glassware
Slow exhaust for compatible liquid loads
Approximately 10-minute preheat from a cold start under specified conditions
Self-sealing safety door that remains secured while the chamber is pressurized
Low-water cutoff to help protect heating elements
ASME-constructed and National Board-registered pressure vessel
Polished stainless steel exterior
Includes stainless steel equipment stand
Reconditioned and tested by American Instrument Exchange
Includes a 90-day warranty
Overview
The Market Forge STM-EL is an electrically heated horizontal steam autoclave designed to provide substantial sterilization capacity in a comparatively compact package. Its 85-liter cylindrical chamber measures 16 inches in diameter and 26 inches deep, providing enough room for larger laboratory loads without requiring the footprint or facility infrastructure associated with many full-size institutional sterilizers.
The STM-EL belongs to Market Forge's long-running Sterilmatic line, a platform designed around relatively simple operation, durable construction, and high usable chamber capacity. Rather than relying on a complex programmable control system, the STM-EL gives operators direct control over sterilization temperature and cycle timing. That straightforward approach can be attractive to research, veterinary, academic, and industrial laboratories that primarily need dependable routine steam sterilization.
The adjustable-temperature STM-EL differs from fixed-temperature Sterilmatic models by allowing sterilization temperature to be set within approximately 230°F to 250°F (110°C to 121°C). This provides additional flexibility when processing different compatible laboratory materials.
Another important advantage is the availability of both fast and slow exhaust. Instruments, glassware, and other suitable solid loads can generally use faster exhaust to shorten turnaround time. Liquids require a more gradual pressure reduction because rapid depressurization can cause boiling, container breakage, or loss of contents. The STM-EL's slow-exhaust capability makes the sterilizer useful for laboratories that process both solid materials and compatible liquid loads.
The horizontal front-loading chamber also makes loading different from the vertical autoclaves commonly found in research laboratories. Trays can be loaded through the front door, which can be advantageous for facilities processing multiple containers or batches of laboratory supplies.
For laboratories replacing an older sterilizer, the durability and relative simplicity of the Sterilmatic platform can also be appealing. A refurbished STM-EL from American Instrument Exchange provides access to this proven design while reducing the capital expense associated with purchasing new sterilization equipment.
Market Forge STM-EL Common Applications
Sterilization of laboratory glassware
Processing of reusable laboratory instruments
Sterilization of compatible microbiological media
Processing of flasks and laboratory containers
Sterilization of compatible aqueous solutions
Microbiology laboratory workflows
Pharmaceutical and industrial quality control
Veterinary laboratory and research applications
Academic teaching and research laboratories
Food and beverage testing laboratories
Environmental testing facilities
General laboratory steam sterilization
Market Forge STM-EL Ideal Laboratory Environments
The Market Forge STM-EL is particularly well suited for laboratories that need greater chamber capacity than a small benchtop autoclave can provide but do not require the complexity of a large institutional pre-vacuum sterilizer. Its combination of an 85-liter chamber and relatively compact footprint makes it useful for research facilities where sterilization volume is substantial but available laboratory space remains limited.
Microbiology and biotechnology laboratories may use the STM-EL for processing culture media, reusable glassware, instruments, and other compatible materials. Academic laboratories can benefit from its large chamber when several researchers, courses, or departments share sterilization equipment.
Veterinary clinics, animal research facilities, pharmaceutical quality-control departments, food-testing laboratories, and industrial processing facilities may also benefit from the Sterilmatic design. Its straightforward controls are particularly appropriate for facilities with established sterilization procedures that do not require extensive programmable cycle storage or sophisticated automation.
The included stainless steel stand is another practical advantage. Rather than consuming valuable laboratory bench space, the autoclave can be installed as a dedicated floor-standing workstation while maintaining a convenient front-loading height.
Sterilization Capabilities
The Market Forge STM-EL uses saturated steam under pressure to process compatible laboratory materials. Operating temperature can be adjusted between approximately 110°C and 121°C, allowing laboratories to establish appropriate time and temperature combinations for their specific loads and validated procedures.
The sterilizer is capable of processing a broad range of heat- and moisture-resistant materials, including glassware, compatible instruments, flasks, laboratory utensils, and aqueous solutions. Its relatively large chamber also allows laboratories to consolidate materials into larger batches rather than running numerous smaller autoclave cycles.
The availability of separate fast- and slow-exhaust approaches is particularly important. Solid materials such as compatible instruments and glassware can generally tolerate relatively rapid pressure reduction, allowing the chamber to return to atmospheric pressure more quickly after sterilization.
Liquid loads require different handling. As chamber pressure decreases, liquids at elevated temperatures can boil rapidly. Controlled slow exhaust reduces the rate of pressure change and helps minimize boil-over and container breakage when appropriately configured liquid cycles and loading procedures are used.
As with any autoclave, cycle selection should be based on the materials, container size, load density, liquid volume, desired sterility assurance, and established laboratory procedures. Users are responsible for developing and validating cycles appropriate for their particular applications.
Chamber Capacity and Laboratory Workflow
One of the strongest advantages of the Market Forge STM-EL is its chamber capacity. The cylindrical chamber measures 16 inches in diameter by 26 inches deep and provides approximately 5,220 cubic inches, or 85 liters, of usable volume.
Market Forge designed the chamber to accommodate multiple sterilizing pans. Depending on pan dimensions, the Sterilmatic can accommodate three 12 × 20 × 2.5-inch pans, two 12 × 20 × 4-inch pans, or one 12 × 20 × 6-inch pan. This flexibility allows laboratories to configure loads around different instruments, containers, glassware, or other compatible materials.
The chamber door opening measures approximately 13.5 inches wide by 11 inches high. Buyers should consider the door opening as well as the internal chamber dimensions when determining whether specific vessels or equipment will fit inside the autoclave.
For busy laboratories, larger chamber capacity can have a direct impact on workflow. Processing more material in each load may reduce the number of cycles required during the day, freeing laboratory personnel for other tasks and reducing sterilization bottlenecks.
Market Forge literature describes a preheat time of approximately 10 minutes from a cold start and approximately four minutes from a warm condition, although actual performance depends on operating conditions and equipment configuration. The ability to keep the sterilizer ready for recurring loads can make the STM-EL particularly useful in facilities with consistent daily sterilization demand.
Choosing the Right Laboratory Autoclave
The Market Forge STM-EL is a strong choice for laboratories that prioritize chamber capacity, durability, straightforward controls, and the ability to process both solid and compatible liquid loads. Its 85-liter chamber is substantially larger than many compact benchtop sterilizers, making it particularly useful when smaller autoclaves would require excessive numbers of cycles.
The horizontal chamber is another consideration. Front loading can simplify handling of trays and containers compared with lifting materials vertically into a deep top-loading autoclave. Laboratories processing multiple trays or relatively heavy loads may find this configuration more convenient.
The STM-EL also offers adjustable temperature control, distinguishing it from the fixed-temperature STM-E. Laboratories that need some flexibility in sterilization temperature may therefore prefer the STM-EL.
On the other hand, laboratories requiring sophisticated programmable cycles, active pre-vacuum air removal, integrated drying, electronic cycle records, or highly automated validation functions may be better served by a newer microprocessor-controlled autoclave. The Sterilmatic's strength lies in its relatively simple, durable design rather than extensive automation.
Electrical service is an especially important consideration. The STM-EL is a high-power sterilizer and was manufactured in multiple electrical configurations. Laboratories should verify the data plate of the individual unit and confirm that their facility can provide the required voltage, phase, amperage, and dedicated electrical service before purchase.
American Instrument Exchange can help customers compare the STM-EL with other used and refurbished laboratory autoclaves, as well as new Tuttnauer autoclaves, based on chamber size, load type, electrical requirements, workflow, available space, and budget.
Market Forge STM-EL Key Specifications
Specification
Details
Manufacturer
Market Forge
Model
STM-EL
Product Family
Sterilmatic
Sterilizer Type
Horizontal electric steam-pressure autoclave
Chamber Capacity
85 L / approximately 22 gal
Chamber Dimensions
16 in diameter × 26 in deep (406 × 660 mm)
Door Opening
Approximately 13.5 in W × 11 in H (343 × 279 mm)
Exterior Dimensions
Approximately 18.7 in W × 30–31 in D × 27.6 in H (approximately 475 × 762–787 × 702 mm), excluding stand
Chamber Construction
ASME-constructed welded aluminum pressure vessel
Exterior Construction
Polished stainless steel
Sterilization Temperature Range
Approximately 230°F to 250°F (110°C to 121°C)
Maximum Operating Pressure
Approximately 15 psi during normal sterilization operation
Timer Range
Approximately 1–60 minutes
Exhaust Modes
Fast exhaust for suitable solid loads; slow exhaust for liquids
Typical Preheat Time
Approximately 10 minutes cold / 4 minutes warm
Pan Capacity
Up to three 12 × 20 × 2.5 in pans, two 12 × 20 × 4 in pans, or one 12 × 20 × 6 in pan
Electrical Requirements
Multiple 208/240 V, single- and three-phase configurations manufactured; verify individual unit
Rated Power
Approximately 9.3–12.4 kW depending on electrical configuration
Drain Connection
1/2 in NPT or 3/8 in OD copper
Steam Exhaust
5/8 in connection; exhaust must be appropriately vented
Water Requirements
User-filled reservoir; water quality requirements apply
Reservoir Capacity
Approximately 4 gal / 15 L
Stand
Stainless steel stand included with this unit
Installation Type
Floor-standing when mounted on included stand
Condition
Used / reconditioned
Warranty
90 days
Specifications have been compiled from Market Forge technical literature and information for the individual American Instrument Exchange unit. Market Forge produced the STM-EL in multiple electrical configurations, and published exterior dimensions vary slightly depending on documentation and measurement points. Customers should confirm the data plate, electrical configuration, exact dimensions, included trays and accessories, and utility requirements of the available unit before purchase.
Installation and Utility Requirements
The Market Forge STM-EL requires more facility planning than a small plug-in benchtop autoclave. Depending on configuration, Sterilmatic units were manufactured for 208 V or 240 V service and in both single- and three-phase versions. Rated power can range from approximately 9.3 to 12.4 kW, so a dedicated electrical circuit sized for the individual autoclave is required.
The exact electrical requirements should always be determined from the data plate on the unit offered by American Instrument Exchange rather than assumed from general STM-EL specifications.
The sterilizer also incorporates drainage and steam exhaust connections. Market Forge specifies a drain connection and requires exhaust steam to be safely vented to atmosphere or handled using an appropriate exhaust condenser where direct exterior venting is not practical. Installation should therefore be planned around the laboratory's available drainage and exhaust arrangement.
Water quality also matters. Market Forge publishes guidelines for total dissolved solids, hardness, chlorine, silica, chlorides, chloramine, and pH. Appropriate water helps reduce scale accumulation and supports reliable operation of the heating system and pressure vessel.
This unit includes a stainless steel stand, which provides a dedicated support structure and places the front-loading chamber at a practical working height. Laboratories should confirm overall installed height, doorway clearance, service access, ventilation, and available floor space before delivery.
Why Buy a Refurbished Market Forge STM-EL from American Instrument Exchange?
The Market Forge Sterilmatic has a relatively straightforward design and substantial chamber capacity, making a properly reconditioned STM-EL an attractive option for laboratories that need dependable steam sterilization without the cost of a new high-capacity autoclave.
American Instrument Exchange reconditions, inspects, and tests used laboratory equipment before shipment. Autoclave testing includes evaluation of heating, temperature control, pressure-related functions, timers, electrical components, safety systems, and overall operation as applicable to the individual model. Customers with specific testing requirements can discuss those needs with American Instrument Exchange before shipment.
This particular STM-EL also includes its stainless steel stand, eliminating the need for the customer to source a separate support structure and creating a ready-to-install floor-standing configuration.
American Instrument Exchange maintains an inventory of used and refurbished autoclaves and sterilizers as well as new Tuttnauer autoclaves. Laboratories outfitting or expanding a facility can also source complementary equipment including biosafety cabinets, CO₂ incubators, laboratory refrigerators, freezers, centrifuges, ovens, glassware washers, and other essential laboratory equipment.
For laboratories facing an unexpected autoclave failure, availability can be particularly important. An in-stock refurbished sterilizer may allow a facility to restore critical processing capacity substantially faster than waiting for newly manufactured equipment.
Frequently Asked Questions
What is the chamber capacity of the Market Forge STM-EL?
The STM-EL has an approximately 85-liter, or 22-gallon, sterilization chamber. The cylindrical chamber measures 16 inches in diameter by 26 inches deep.
What is the difference between the Market Forge STM-E and STM-EL?
The STM-E is the fixed-temperature version of the Sterilmatic, while the STM-EL provides adjustable temperature control. The STM-EL can be set within approximately 230°F to 250°F (110°C to 121°C), providing additional flexibility for different laboratory loads.
Can the Market Forge STM-EL sterilize liquids?
Yes. The STM-EL incorporates slow exhaust for compatible liquid loads. Slow depressurization is important when processing liquids because rapid pressure reduction can cause vigorous boiling, loss of contents, or container breakage. Appropriate liquid-cycle procedures and validated load configurations should always be used.
Can the STM-EL sterilize laboratory glassware and instruments?
Yes. Compatible heat- and moisture-resistant glassware and instruments are common applications for the Sterilmatic. Fast exhaust can be used for suitable solid loads when permitted by the laboratory's established procedure.
How large is the Market Forge STM-EL?
The autoclave itself is approximately 18.7 inches wide × 30–31 inches deep × 27.6 inches high, depending on the reference and measurement points. This particular unit also includes a stainless steel stand, so customers should confirm the total installed dimensions before delivery.
What size is the STM-EL chamber opening?
The door opening is approximately 13.5 inches wide by 11 inches high. This measurement can be particularly important when determining whether large flasks, trays, containers, or other equipment will fit into the chamber.
Does the Market Forge STM-EL require distilled water?
Market Forge publishes specific feed-water quality requirements rather than simply specifying distilled water. Appropriate water chemistry is important for minimizing scale and maintaining the sterilizer. Users should follow the manufacturer's current water-quality guidance rather than assuming that any available water source is suitable.
What electrical service does the STM-EL require?
The STM-EL was manufactured in multiple 208 V and 240 V configurations, including single- and three-phase versions. Because amperage and power requirements vary considerably, customers should confirm the data plate of the specific unit offered by American Instrument Exchange before purchase.
Does the STM-EL require a drain and exhaust connection?
The Sterilmatic incorporates a drain and steam exhaust connection. Market Forge specifies that exhaust be appropriately vented, with an exhaust condenser available for installations where direct atmospheric venting is impractical. Customers should review their facility utilities before installation.
Is the Market Forge STM-EL a pre-vacuum autoclave?
No. The Sterilmatic is a steam-pressure sterilizer and should not be considered equivalent to an active pre-vacuum autoclave. Laboratories requiring validated pre-vacuum cycles for porous, heavily wrapped, or other specialized loads should select equipment designed for those applications.
Does this Market Forge STM-EL include a stand?
Yes. The American Instrument Exchange unit includes a stainless steel stand, providing a convenient floor-standing installation and preserving laboratory bench space.
Does this refurbished Market Forge STM-EL include a warranty?
Yes. Unless otherwise specified, this reconditioned Market Forge STM-EL includes a 90-day warranty from American Instrument Exchange.
Does American Instrument Exchange also offer new autoclaves?
Yes. In addition to used and refurbished Market Forge and other laboratory autoclaves, American Instrument Exchange offers new Tuttnauer autoclaves for laboratories seeking current-generation equipment and factory warranty coverage.
Click Hereto see the Market Forge autoclave on the American Instrument Exchange YouTube channel.
Click Hereto read a review of this product on our blog!
Testing Procedures for Used and Refurbished Laboratory Equipment
Ensure Accuracy, Safety, and Dependable Performance Across Applications
At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.
Why Testing Used Lab Equipment Is Essential
Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:
• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features
Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.
Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.
Key Testing Procedures for Refurbished and Used Laboratory Equipment
1. Initial Visual Inspection
• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged
2. Functional Startup and Operational Testing
• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions
3. Testing and Performance Verification
• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type
4. Mechanical and Electrical System Testing
• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance
5. Safety and Compliance Checks
• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable
6. Final Quality Assurance and Documentation
• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery
Trusted Quality from American Instrument Exchange
With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.
Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.
Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange
At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.
Why Choose Refurbished Lab Equipment from American Instrument Exchange?
• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience
Step-by-Step Refurbishment Protocol
Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:
1. Initial Intake & Inspection
• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement
2. Cleaning and Decontamination
• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters
3. Mechanical and Electrical Repair
• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies
4. Functional System Testing
• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability
5. Testing and Performance Verification
• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles
6. Safety and Compliance Checks
• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification
7. Final Quality Assurance and Documentation
• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing results, and repair logs
• Final cleaning and visual inspection
Trust the Experts at American Instrument Exchange
With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.
Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
