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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Memmert HPP110 Constant Climate Chamber

Fully Tested & Warrantied*
Brand : Memmert
Product Code : SKU 3195C INC

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Memmert HPP110 Constant Climate Chamber – Peltier-Cooled – Refurbished

The Memmert HPP110 Constant Climate Chamber is a precision-controlled laboratory environmental chamber designed for pharmaceutical stability testing, environmental simulation, materials research, and product shelf-life studies. Featuring a 108-liter (3.8 cu. ft.) stainless steel chamber, energy-efficient Peltier heating and cooling, active humidity regulation from 10% to 90% RH, and programmable temperature and humidity controls, the HPP110 provides a versatile environment for applications requiring reproducible climate conditions.

Available refurbished from American Instrument Exchange, the Memmert HPP110 offers laboratories a cost-effective alternative to purchasing a new constant climate chamber. Its solid-state Peltier temperature-control technology eliminates the need for a conventional compressor-based refrigeration system, while its integrated steam humidification and Peltier-based dehumidification allow precise regulation of chamber moisture.

The HPP110 is particularly well suited for pharmaceutical manufacturers, biotechnology companies, research institutions, food and cosmetics laboratories, and industrial quality-control facilities requiring controlled temperature and humidity for extended testing procedures.

Key Features

  • 108-liter (3.8 cu. ft.) stainless steel environmental chamber

  • Energy-efficient Peltier heating and cooling technology

  • Temperature setting range from 0°C to 70°C without humidity control

  • Temperature setting range from 5°C to 70°C with humidity control

  • Active relative humidity regulation from 10% to 90% RH

  • Humidity setpoint accuracy of 0.5% RH

  • TwinDISPLAY ControlCOCKPIT with two high-resolution color displays

  • Digital PID microprocessor temperature and humidity regulation

  • Dual Class A Pt100 temperature sensors with mutual monitoring

  • Integrated steam-generator humidification

  • Peltier cold-trap dehumidification

  • Forced-air circulation for environmental uniformity

  • Programmable temperature and humidity profiles using AtmoCONTROL software

  • SetpointWAIT function for precise timing of experiments

  • Digital timer adjustable from 1 minute to 99 days

  • Integrated data logging and communication interfaces

  • Audible and visual environmental alarms

  • AutoSAFETY temperature protection system

  • Stainless steel interior with two standard shelves

  • Insulated stainless steel outer door and inner glass observation door

  • Refurbished and tested by American Instrument Exchange

  • 90-day warranty included

Memmert HPP110 Overview

The Memmert HPP110 is part of the manufacturer's HPP series of constant climate chambers, developed for laboratories requiring precise and reproducible temperature and humidity conditions.

Unlike conventional refrigerated incubators that rely on compressor-based refrigeration, the HPP110 uses thermoelectric Peltier elements to provide both heating and cooling.

This technology allows the chamber to maintain temperatures above or below ambient conditions without requiring a conventional refrigerant compressor.

The HPP110 also incorporates active humidification and dehumidification, enabling laboratories to establish specific temperature and relative-humidity conditions for stability studies and environmental testing.

The chamber provides approximately 108 liters of usable interior capacity, making it suitable for small and medium-sized sample batches, packaged products, laboratory vessels, and other materials.

A stainless steel interior provides durability and resistance to corrosion, while the insulated outer door helps maintain stable environmental conditions.

The inner glass observation door allows researchers to inspect samples without fully exposing the chamber to surrounding laboratory air.

The TwinDISPLAY ControlCOCKPIT provides intuitive access to temperature and humidity settings, operating programs, alarms, and system information.

These features make the HPP110 a practical choice for laboratories requiring advanced environmental control in a relatively compact footprint.

Common Applications

The Memmert HPP110 is suitable for pharmaceutical stability testing, product shelf-life evaluation, environmental simulation, material conditioning, and industrial quality-control procedures.

Pharmaceutical laboratories can use the chamber to evaluate drug substances, finished products, packaging materials, and other samples exposed to controlled temperature and humidity.

The HPP110's operating capabilities support commonly used stability-study conditions, including 25°C/60% RH and 40°C/75% RH, subject to appropriate qualification and verification.

Cosmetics manufacturers can use the chamber to evaluate formulation stability, packaging compatibility, and product performance under controlled environmental conditions.

Food laboratories may use it for shelf-life testing, moisture-sensitivity studies, and evaluation of packaged products.

Industrial research facilities can use the HPP110 for material conditioning, accelerated aging, and environmental simulation.

The chamber is also suitable for selected biological research applications requiring controlled temperature and humidity rather than CO₂ regulation.

For laboratories requiring additional temperature-controlled equipment, the HPP110 complements laboratory refrigerators, laboratory freezers, and ultra-low temperature freezers.

Additional equipment is available through American Instrument Exchange's selection of used and refurbished laboratory incubators.

Ideal Laboratory Environments

The Memmert HPP110 is particularly well suited for pharmaceutical research laboratories, biotechnology companies, cosmetics manufacturers, food-testing facilities, universities, and industrial quality-control departments.

Its compact 108-liter chamber makes it attractive for laboratories that need precise environmental control without dedicating substantial floor space to a large reach-in chamber.

Pharmaceutical laboratories can use the HPP110 for stability studies involving smaller sample batches or individual product-development projects.

Industrial facilities can use it for material-conditioning procedures and environmental testing.

Research institutions may use the chamber for experiments involving controlled temperature and moisture exposure.

The HPP110 is also useful as a secondary environmental chamber when laboratories need to maintain different conditions simultaneously.

Peltier Heating & Cooling Technology

One of the distinguishing features of the Memmert HPP110 is its energy-efficient Peltier heating and cooling system.

Peltier technology uses thermoelectric elements to transfer heat when an electrical current passes through semiconductor junctions.

By controlling the direction and intensity of the electrical current, the system can provide both heating and cooling.

Unlike conventional refrigeration systems, Peltier technology does not require a compressor or conventional refrigerant circuit.

This reduces the number of mechanical components and can simplify maintenance.

The HPP110 incorporates Peltier elements in the rear of the chamber, with separate control of upper and lower element groups to help maintain uniform environmental conditions.

The system provides a temperature setting range from 0°C to 70°C when humidity regulation is not active.

When active humidity control is used, the temperature setting range is 5°C to 70°C.

The lowest attainable temperature depends on the surrounding laboratory environment. Memmert specifies that the minimum operating temperature requires an ambient temperature at least 20°C higher than the desired chamber temperature.

For example, reaching a 5°C chamber temperature requires suitable ambient conditions and operation within the manufacturer's specified working envelope.

The Peltier system is particularly attractive for laboratories performing extended stability studies because it provides controlled heating and cooling without the vibration and mechanical complexity associated with compressor-based refrigeration.

Active Humidity Control & Dehumidification

The Memmert HPP110 incorporates active humidity regulation from 10% to 90% relative humidity.

Unlike conventional incubators that rely on passive evaporation from a water pan, the HPP110 actively controls both humidification and dehumidification.

Humidification is provided by an integrated hot-steam generator.

Distilled water is supplied from an external reservoir through a self-priming pump.

When the chamber requires additional moisture, the controller activates the steam generator to increase relative humidity.

Dehumidification is accomplished using a cold trap integrated with the Peltier temperature-control system.

This allows the chamber to reduce moisture levels when relative humidity exceeds the selected setpoint.

The humidity controller provides digital resolution of 0.1% RH and setpoint accuracy of 0.5% RH.

The ability to regulate both temperature and humidity makes the HPP110 suitable for pharmaceutical stability testing, packaging studies, and material-conditioning procedures.

Actual attainable temperature and humidity combinations depend on the manufacturer's operating envelope, chamber loading, and ambient laboratory conditions.

For best performance, laboratories should use appropriate distilled water and maintain the external water reservoir according to the manufacturer's instructions.

TwinDISPLAY ControlCOCKPIT & Programming

The Memmert HPP110 incorporates the manufacturer's TwinDISPLAY ControlCOCKPIT, featuring two high-resolution TFT color displays.

The controller uses adaptive digital PID technology to regulate temperature and humidity.

The displays provide direct access to environmental setpoints, operating information, alarms, and programming functions.

The system supports programmable temperature and humidity profiles using Memmert's AtmoCONTROL software.

AtmoCONTROL allows laboratories to develop, manage, and transfer operating programs through compatible Ethernet or USB connections.

This is particularly useful for environmental cycling, product-conditioning procedures, and stability studies involving multiple operating stages.

The controller also incorporates a SetpointWAIT function.

SetpointWAIT prevents the programmed process time from beginning until the chamber reaches the selected temperature.

This helps ensure that timed experiments are based on actual environmental conditions rather than simply the moment a program is initiated.

The digital timer supports operating periods from one minute to 99 days.

The controller also stores program information in the event of a power interruption, supporting recovery of operating settings when power is restored.

Temperature Monitoring & Environmental Stability

The Memmert HPP110 incorporates two Class A Pt100 temperature sensors using four-wire measurement circuits.

The sensors continuously monitor chamber temperature and provide mutual supervision.

If one sensor experiences a malfunction, the system is designed to detect the problem and support continued monitoring through the remaining sensor.

This redundant temperature-sensing arrangement provides additional protection for valuable samples and extended experiments.

The Peltier heating and cooling system works with forced-air circulation to distribute conditioned air throughout the chamber.

The controller adjusts heating and cooling output to maintain the selected temperature.

For pharmaceutical stability studies, consistent temperature control is essential because environmental variations can affect product stability and experimental reproducibility.

The HPP110's programmable controller and integrated monitoring functions support controlled testing procedures.

Actual chamber uniformity and stability should be verified under the laboratory's intended operating conditions.

Pharmaceutical Stability Testing & ICH Applications

The Memmert HPP110 was developed with pharmaceutical stability testing among its primary applications.

Stability studies evaluate how environmental conditions affect the quality of pharmaceutical products over time.

Commonly used ICH stability-study conditions include 25°C/60% RH, 30°C/65% RH, and 40°C/75% RH, depending on the product and applicable testing protocol.

The HPP110's temperature and humidity operating capabilities accommodate these commonly used conditions.

Its active humidity regulation, programmable controls, and integrated monitoring functions make it particularly useful for extended studies.

The compact chamber is suitable for laboratories evaluating smaller product batches or conducting development-stage stability studies.

The SetpointWAIT function provides an additional advantage by allowing timed procedures to begin only after the selected environmental conditions have been reached.

However, the ability to maintain an ICH temperature and humidity setpoint does not independently establish regulatory compliance.

Laboratories conducting regulated stability studies should complete appropriate qualification, calibration, environmental mapping, monitoring, and documentation.

When properly qualified and maintained, the HPP110 can serve as an important component of a pharmaceutical stability-testing program.

Chamber Construction & Sample Accessibility

The Memmert HPP110 incorporates a stainless steel interior designed for durability and ease of cleaning.

The chamber provides approximately 108 liters of usable capacity.

The interior measures approximately 22 inches wide, 18.9 inches high, and 15.8 inches deep.

The exterior cabinet measures approximately 29.3 inches wide, 34 inches high, and 26.5 inches deep.

The insulated stainless steel outer door incorporates a two-point compression locking system.

An inner glass observation door allows researchers to inspect samples while minimizing environmental disturbances.

The manufacturer-standard configuration includes two stainless steel grid shelves.

The actual number of shelves included with the refurbished unit should be verified.

The chamber supports a maximum combined load of approximately 330 pounds, although individual shelf loading must remain within the manufacturer's limits.

The stainless steel construction is suitable for a broad range of laboratory samples, packaged products, and material-testing applications.

Safety Systems & Environmental Monitoring

The Memmert HPP110 incorporates multiple safety systems designed to protect samples and support reliable operation.

The controller includes an autodiagnostic system that monitors temperature and humidity regulation.

Audible and visual alarms alert operators to relevant environmental deviations.

The chamber incorporates selectable overtemperature and undertemperature protection systems.

Memmert's AutoSAFETY function automatically follows the selected temperature setpoint within a defined tolerance range.

If chamber temperature exceeds the established limits, the system activates the appropriate alarm and protective response.

The controller also supports calibration at multiple temperature points and two humidity calibration points.

These functions are useful for laboratories performing extended environmental studies or maintaining documented operating procedures.

For regulated applications, independent environmental monitoring may be necessary to establish complete temperature and humidity records.

Memmert HPP110 Key Specifications

Specification Details
Manufacturer Memmert
Model HPP110
Equipment Type Peltier-Cooled Constant Climate Chamber
Chamber Capacity 108 L (3.8 cu. ft.)
Temperature Range Without Humidity 0°C to 70°C
Temperature Range With Humidity 5°C to 70°C
Minimum Temperature Requirement Ambient temperature at least 20°C above desired minimum
Temperature Control Adaptive digital PID
Temperature Sensors Two Class A Pt100 sensors, four-wire
Heating System Peltier thermoelectric
Cooling System Peltier thermoelectric
Air Circulation Forced ventilation
Relative Humidity Range 10–90% RH
Humidity Setpoint Accuracy 0.5% RH
Humidity Display Resolution 0.1% RH
Humidification Hot-steam generator
Water Supply External distilled-water reservoir with self-priming pump
Dehumidification Peltier cold trap
Controller TwinDISPLAY ControlCOCKPIT
Display Two high-resolution TFT color displays
Programming AtmoCONTROL software
Communication Ethernet and USB
Timer 1 minute to 99 days
SetpointWAIT Yes
Safety System AutoSAFETY and selectable temperature limits
Alarms Audible and visual
Chamber Interior Stainless steel
Outer Door Insulated stainless steel, two-point locking
Inner Door Glass observation door
Standard Manufacturer Shelves 2 stainless steel grids
Shelves Included Verify actual quantity
Maximum Chamber Load 330 lb. (150 kg)
Interior Dimensions (W × H × D) 22" × 18.9" × 15.8"
Exterior Dimensions (W × H × D) 29.3" × 34" × 26.5"
Electrical Requirements 115V, 50/60 Hz, 5.6 A or 230V, 50/60 Hz, 2.8 A
Electrical Configuration Verify equipment nameplate
Manufacturer Net Weight Approximately 170 lb.
Manufacturer Shipping Weight Approximately 225 lb.
Conventional Refrigeration Compressor No
Independent CO₂ Regulation No
Warranty 90-day warranty included from American Instrument Exchange

Specifications compiled from Memmert manufacturer literature and American Instrument Exchange product information. Actual electrical configuration, included shelving, water reservoir, communication accessories, and installed options should be verified for the individual refurbished unit.

Refurbishment & Testing by American Instrument Exchange

The Memmert HPP110 Constant Climate Chamber is offered used and refurbished by American Instrument Exchange.

AIE technicians inspect and evaluate refurbished environmental chambers to verify their suitability for continued laboratory use.

The refurbishment process includes inspection of the stainless steel chamber, door gaskets, shelving, Peltier heating and cooling system, humidity components, temperature sensors, and electronic controls.

The chamber is cleaned, and worn or malfunctioning components are repaired or replaced as necessary.

Temperature performance is evaluated using calibrated monitoring equipment to verify chamber accuracy and stability.

Relative humidity is independently measured to assess the humidification and dehumidification systems.

The ControlCOCKPIT, alarms, fans, water supply system, and other installed functions are inspected and tested as applicable.

Following testing and final inspection, the chamber is prepared for shipment.

A 90-day warranty is included from American Instrument Exchange.

Shipping & Installation

The Memmert HPP110 should be installed on a stable, level surface with adequate ventilation and access.

The manufacturer specifies a minimum rear clearance of approximately 6 inches, side clearance of approximately 2 inches, and overhead clearance of approximately 8 inches.

The chamber should be operated in a laboratory environment consistent with the manufacturer's ambient-temperature and humidity requirements.

The electrical supply must match the equipment nameplate.

An external distilled-water reservoir is required for active humidity control.

The chamber should be transported upright and positioned to allow convenient access to the water supply and communication connections.

After installation, the HPP110 should be allowed to stabilize at the selected temperature and humidity conditions before samples are introduced.

Laboratories should verify environmental performance using suitable calibrated reference instruments.

American Instrument Exchange can arrange appropriate shipping and assist customers with installation planning.

Memmert HPP110 Frequently Asked Questions

What is the Memmert HPP110 used for?

The Memmert HPP110 is designed for pharmaceutical stability testing, environmental simulation, material conditioning, product shelf-life studies, and other applications requiring controlled temperature and relative humidity.

What is the capacity of the Memmert HPP110?

The chamber provides approximately 108 liters, or 3.8 cu. ft., of usable interior capacity.

Does the HPP110 provide both heating and cooling?

Yes. The HPP110 uses Peltier thermoelectric technology to provide both heating and cooling without a conventional compressor-based refrigeration system.

What is the temperature range of the HPP110?

The chamber has a temperature setting range from 0°C to 70°C without active humidity control and 5°C to 70°C when humidity regulation is enabled. The lowest attainable temperature depends on ambient conditions.

Does the Memmert HPP110 control humidity?

Yes. The chamber provides active relative humidity regulation from 10% to 90% RH using steam humidification and Peltier-based dehumidification.

Does the HPP110 require an external water supply?

Yes. The humidity system uses distilled water supplied from an external reservoir through a self-priming pump.

What is the advantage of Peltier cooling?

Peltier cooling eliminates the need for a conventional refrigeration compressor and refrigerant circuit. It can provide efficient, low-vibration temperature control with fewer mechanical components.

Can the HPP110 be used for ICH stability testing?

Yes. The chamber can maintain commonly used pharmaceutical stability-study conditions, including 25°C/60% RH and 40°C/75% RH. Laboratories conducting regulated studies should complete appropriate qualification, calibration, and monitoring.

Does the HPP110 have programmable temperature and humidity profiles?

Yes. The TwinDISPLAY ControlCOCKPIT supports programmable environmental profiles using Memmert's AtmoCONTROL software.

What is the SetpointWAIT function?

SetpointWAIT prevents a timed program from beginning until the chamber reaches the selected temperature. This helps ensure that experiments are timed according to actual environmental conditions.

Does the HPP110 have a glass door?

Yes. The HPP110 incorporates an insulated stainless steel outer door and an inner glass observation door.

How many shelves does the HPP110 accommodate?

The manufacturer-standard configuration includes two stainless steel grid shelves. The actual number included with the refurbished unit should be verified.

Does the HPP110 control CO₂?

No. The HPP110 is a constant climate chamber designed for temperature and humidity control. It does not provide independent CO₂ regulation.

What electrical supply does the HPP110 require?

The HPP110 was available in 115V and 230V configurations. The equipment nameplate should be checked to determine the electrical requirements of the individual unit.

Is this Memmert HPP110 refurbished?

Yes. The Memmert HPP110 offered by American Instrument Exchange is used and refurbished. AIE technicians inspect, clean, and test the chamber to verify temperature regulation, humidity control, and other installed functions. Necessary repairs are performed before shipment, and the equipment includes a 90-day warranty.

Testing Procedures for Used and Refurbished Laboratory Incubators
Ensure Quality and Stability Before Use

Used and refurbished laboratory incubators from American Instrument Exchange are thoroughly tested to ensure optimal performance and temperature stability with laboratory safety standards. Each unit undergoes a detailed inspection and functionality assessment to meet the needs of research, clinical, and industrial labs.

Why Testing Used Laboratory Incubators Is Essential

Before a laboratory incubator is reintroduced into any work environment, it must be tested for:
• Temperature uniformity and accuracy
• Airflow and humidity control (if applicable)
• Door seal integrity and insulation effectiveness
• Electrical and safety system compliance

Comprehensive testing reduces the risk of culture loss, contamination, and equipment failure—especially critical in applications involving cell culture, microbiology, pharmaceutical research, and diagnostics.

Our multi-point testing protocol for used and refurbished incubators ensures reliability, safety, and performance across all models and brands.

Key Testing Procedures for Refurbished and Used Laboratory Incubators

1. Initial Visual Inspection
• Check for cosmetic damage, corrosion, and wear to exterior surfaces, door hinges, and gasket seals
• Inspect power cord, wiring, and display panel for any defects or signs of tampering
• Confirm that shelves, chamber components, and internal fixtures are present and undamaged

2. Functional Testing
• Power on the incubator and verify all display indicators and alarms function correctly
• Test door latch and seal mechanisms for proper closure and insulation
• Run basic temperature cycles to ensure the unit maintains stability over time

3. Temperature Accuracy and Uniformity Tests
• Test internal sensors and controllers using temperature probes
• Measure temperature consistency at multiple chamber locations over several hours
• Confirm that programmable temperature settings respond accurately

4. Airflow and Humidity Control (if applicable)
• Test internal fan operation and airflow distribution
• For humidified incubators, inspect and test humidity reservoirs, sensors, and control systems
• Check for condensation buildup and confirm environmental stability

5. Electrical Safety and Compliance Checks
• Ensure all electrical components are properly grounded
• Perform insulation resistance and leakage current tests
• Verify compliance with current electrical safety standards for laboratory equipment

6. Final Quality Assurance Checklist
• Perform full cycle testing at various temperature setpoints
• Document performance benchmarks and results

All refurbished incubators from American Instrument Exchange are backed by our commitment to quality and precision. With our strict testing procedures, you can rely on your incubator to deliver dependable results from day one.

Repair and Refurbishment Protocol for Used Laboratory Incubators
Performance and Quality from American Instrument Exchange

At American Instrument Exchange, every used laboratory incubator we sell goes through a repair and refurbishment protocol. Whether it’s a standard, CO₂, or refrigerated incubator, our goal is to restore each unit to laboratory-level performance—ensuring temperature accuracy, environmental stability, and long-term reliability in your lab.

Why Choose a Refurbished Laboratory Incubator from American Instrument Exchange?

• Fully tested for performance and safety
• Backed by a warranty
• Cost-effective alternative to new equipment
• Environmentally sustainable through reuse and restoration
• Refurbished by expert technicians with decades of lab equipment experience

Step-by-Step Refurbishment Protocol

Every incubator at American Instrument Exchange follows this comprehensive, multi-stage process:

1. Initial Intake & Inspection
• Visual inspection for cosmetic wear, corrosion, dents, or broken components
• Mechanical assessment of door hinges, gaskets, seals, and chamber components
• Document any missing parts or issues requiring repair or replacement

2. Cleaning and Decontamination
• Thorough internal and external cleaning using non-abrasive solutions
• Decontamination/cleaning of surfaces to remove biological, chemical, or particulate residue
• Cleaning of removable parts (e.g., shelves, trays, etc.)

3. Mechanical and Electrical Repair
• Repair or replacement of worn mechanical components such as door latches, fans, hinges, and seals
• Evaluation and repair of control panels, switches, thermostats, and displays
• Inspection and testing of wiring, fuses, relays, and power supplies

4. Environmental Control System Assessment
• For CO₂ incubators: CO₂ sensors, regulators, and gas delivery systems are tested
• For refrigerated incubators: compressors, condensers, and cooling systems are evaluated for performance and leaks
• Fan motors and airflow systems are tested to ensure uniform environmental conditions

5. Temperature and Sensor Testing
• All temperature sensors and controllers are tested using thermometers/probes
• Uniformity and accuracy tested at multiple chamber locations
• For humidified or CO₂ incubators, humidity and CO₂ stability are verified

6. Safety System Testing
• Test of over-temperature protection systems and alarms
• Evaluation of door sensors, safety interlocks, and power failure recovery

7. Final Quality Control and Documentation
• Full performance test run over 24 hours
• Validation of setpoints for temperature, CO₂ (if applicable), and humidity (if applicable)
• Final inspection and cleaning before packaging
• Complete service report

Trust the Experts at American Instrument Exchange

With over 50 years in the lab equipment industry, American Instrument Exchange is a trusted source for high-quality refurbished laboratory incubators. Our proven refurbishment protocol ensures every unit is reliable, accurate, and ready to meet the demands of your lab from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.