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Mettler Toledo XS603S Excellence Precision Balance with Draft Shield – Used & Refurbished
The Mettler Toledo XS603S Excellence Precision Balance with Draft Shield combines 610 g maximum capacity with 1 mg / 0.001 g readability, providing high-resolution weighing performance for laboratories that need more capacity than a typical analytical balance while maintaining milligram-level resolution. Equipped with a fully enclosed draft shield, the XS603S is particularly well suited for applications where air movement could interfere with precise measurements.
Available used and refurbished from American Instrument Exchange, the Mettler Toledo XS603S features MonoBloc weighing technology, FACT automatic internal adjustment, a touchscreen interface, an enclosed weighing chamber, overload protection, electronic connectivity, and integrated weighing applications.
The XS603S is a single-range precision balance, providing consistent 1 mg readability throughout its entire 610 g weighing range. Its combination of high resolution, useful capacity, environmental protection, and advanced Excellence-series functionality makes it an excellent choice for pharmaceutical, biotechnology, chemical, research, quality-control, and formulation laboratories.
Each XS603S is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
610 g maximum weighing capacity
1 mg / 0.001 g readability
Single-range precision weighing
Repeatability limit of 0.9 mg
Typical repeatability of approximately 0.5 mg
Linearity deviation limit of 2 mg
Typical linearity deviation of approximately 0.7 mg
Typical USP minimum sample weight of approximately 1.5 g
Approximately 1.5-second settling time
Fully enclosed draft shield
Approximately 175 mm usable draft-shield height
MonoBloc high-speed weighing technology
FACT automatic internal adjustment
Touchscreen operation
Robust metal housing
Integrated overload protection
Built-in weighing applications
RS232 interface and expandable connectivity
Below-balance weighing capability
Used, refurbished, calibrated, and tested by American Instrument Exchange
90-day warranty included
Overview
The Mettler Toledo XS603S occupies a useful position between conventional precision balances and analytical balances.
A typical general-purpose precision balance may provide 0.01 g or 0.1 g readability. The XS603S provides substantially finer 0.001 g / 1 mg readability, allowing laboratories to reliably observe much smaller changes in sample mass.
At the same time, its 610 g capacity provides considerably more working room than many traditional analytical balances.
This combination is particularly valuable when the total weight of the sample and its container exceeds the capacity of a conventional analytical balance but the procedure still requires milligram-level resolution.
The XS603S adds another important advantage: an enclosed draft shield.
Although 1 mg precision balances are less environmentally sensitive than 0.1 mg analytical or 0.01 mg semi-microbalances, air movement can still affect measurements. The draft shield helps isolate the weighing pan from HVAC airflow, nearby movement, and other disturbances within an active laboratory.
Common Applications
The Mettler Toledo XS603S is well suited for sample preparation, reagent weighing, formulation, standards preparation, chemical preparation, quality control, pharmaceutical research, ingredient weighing, density determination, differential weighing, percentage weighing, filter weighing, and other quantitative laboratory procedures.
Pharmaceutical and biotechnology laboratories can use the XS603S for formulation ingredients, reagents, research samples, media components, and quality-control measurements.
Chemical laboratories can use the balance for compound preparation, solution preparation, research, and routine quantitative weighing.
Food and beverage, cosmetics, environmental, materials science, academic, and industrial laboratories can also benefit from the XS603S when 1 mg resolution is required and protection from laboratory air movement is desirable.
Ideal Laboratory Types
The XS603S is a strong choice for pharmaceutical, biotechnology, chemical, environmental, food and beverage, cosmetics, materials science, academic, industrial research, and quality-control laboratories.
It is especially useful for laboratories that routinely weigh samples in the tens or hundreds of grams but still require milligram-level resolution.
The 610 g capacity also provides useful headroom for containers, vessels, bottles, sample holders, and other tare items.
Because the XS603S includes a draft shield, it can be particularly attractive in active laboratory environments where HVAC systems, nearby movement, or frequently opened doors make open-pan milligram weighing less stable.
Precision Weighing Performance
The Mettler Toledo XS603S provides 1 mg / 0.001 g readability throughout its full 610 g capacity.
Mettler Toledo specifies a 0.9 mg repeatability limit at nominal load, with typical repeatability of approximately 0.5 mg under reference conditions.
The manufacturer specifies a 2 mg linearity deviation limit, with typical linearity deviation of approximately 0.7 mg.
Settling time is approximately 1.5 seconds, allowing the XS603S to combine relatively high resolution with efficient repetitive weighing.
Unlike a DeltaRange balance, the XS603S does not change readability at different portions of its weighing range. The same 1 mg resolution is available from low loads through the full 610 g capacity.
Minimum Sample Weight & USP Applications
Mettler Toledo specifies a typical USP minimum sample weight of approximately 1.5 g for the XS603S under reference conditions.
This figure illustrates an important distinction between readability and minimum sample weight.
Although the XS603S displays mass in 1 mg increments, a 1 mg sample is not necessarily large enough to be weighed quantitatively within a specified relative uncertainty.
Minimum weight depends primarily on repeatability and the measurement uncertainty permitted by the laboratory's procedure.
For USP, GMP, GLP, or other controlled applications, laboratories should determine minimum sample weight using the actual repeatability of the installed XS603S under its operating conditions.
Calibration condition, vibration, air movement, temperature stability, weighing technique, and sample characteristics can all influence actual performance.
Draft Shield & Environmental Stability
The draft shield is one of the most useful features of this particular XS603S configuration.
Mettler Toledo specifies approximately 175 mm of usable draft-shield height, providing enough room for a variety of sample containers, weighing vessels, bottles, filters, and other laboratory items.
The enclosure helps isolate the weighing pan from air movement produced by HVAC systems, open doors, nearby personnel, and normal laboratory activity.
This can improve stabilization and repeatability compared with performing the same measurement on an exposed weighing pan.
The draft shield does not eliminate the need for appropriate balance placement. The XS603S should still be positioned away from strong HVAC outlets, open windows, frequently used doors, and other significant airflow sources.
Controlling Vibration & Static
At 1 mg readability, vibration and electrostatic charge can also influence weighing results.
The XS603S should be installed on a rigid, stable, level laboratory work surface away from significant vibration sources such as centrifuges, shakers, pumps, compressors, refrigerators, and freezers.
Static electricity can become relevant when weighing powders, filters, plastic containers, films, and other materials prone to accumulating charge.
Low laboratory humidity can increase static problems.
When necessary, appropriate antistatic equipment, conductive sample containers, grounding techniques, or humidity control can help reduce these effects.
The enclosed draft shield can control airflow, but it cannot compensate for an unstable bench or a highly charged sample.
FACT Automatic Internal Adjustment
The XS603S incorporates Mettler Toledo's FACT automatic internal adjustment system.
FACT allows the balance to perform automatic temperature-controlled adjustment using an internal reference weight.
This helps maintain weighing performance as laboratory conditions change without requiring the operator to manually place an external calibration weight on the pan every time routine adjustment is necessary.
For a high-resolution precision balance, internal adjustment can be particularly useful in laboratories where the instrument is used throughout the day or room temperature varies.
FACT does not eliminate the need for independent verification.
Laboratories operating under USP, GMP, GLP, ISO, or internal quality systems may still require scheduled testing with appropriate traceable external reference weights.
American Instrument Exchange verifies operation of the FACT system and externally evaluates weighing performance during refurbishment.
Draft Shield vs. Open-Pan Precision Balances
Many 1 mg precision balances use an open weighing pan or a relatively small draft ring.
The XS603S's full draft shield provides additional environmental protection.
This can be useful when weighing powders, filters, lightweight containers, or other samples that are particularly susceptible to air movement.
A draft shield can also make it easier to achieve stable results in laboratories where environmental conditions are less than ideal.
An open-pan balance may provide faster access when repeatedly weighing larger or less sensitive samples.
The XS603S is particularly attractive when laboratories want 610 g capacity and 1 mg resolution while retaining the environmental protection normally associated with higher-sensitivity balances.
Touchscreen Operation & Built-In Applications
The XS603S incorporates Mettler Toledo's Excellence touchscreen interface, providing access to weighing functions, applications, settings, and balance information.
The interface allows operators to navigate commonly used functions without relying on complicated sequences of physical buttons.
Built-in applications support procedures such as normal weighing, statistics, formulation, density determination, percentage weighing, piece counting, differential weighing, and other routine laboratory workflows.
These functions allow the XS603S to perform more than straightforward mass determination.
For laboratories performing repetitive procedures, integrated applications can reduce manual calculations and help improve workflow consistency.
Connectivity & Laboratory Data
The XS603S includes an integrated RS232 interface and auxiliary connections, along with support for optional additional interfaces depending on configuration.
This allows the balance to communicate with compatible printers, computers, laboratory peripherals, and data systems.
Electronic transfer of weighing results can reduce manual transcription and the possibility of recording errors.
For quality-control and regulated laboratories, electronic data handling can also support more consistent documentation of weighing procedures.
Robust Construction & Overload Protection
The Excellence XS platform was designed for routine laboratory use.
The XS603S incorporates a metal housing and built-in overload protection to help protect the weighing system from accidental overloading and the wear associated with frequent operation.
This can be particularly important in multi-user laboratories where the balance may be used for numerous procedures by technicians with different levels of experience.
The combination of a robust housing, protected weighing cell, enclosed draft shield, and stainless steel weighing components makes the XS603S well suited for regular laboratory use.
Key Specifications
Specification
Mettler Toledo XS603S
Balance Type
High-Resolution Precision Balance
Weighing Architecture
Single Range
Maximum Capacity
610 g
Readability
1 mg / 0.001 g
Repeatability Limit
0.9 mg
Typical Repeatability
Approx. 0.5 mg
Linearity Deviation Limit
2 mg
Typical Linearity Deviation
Approx. 0.7 mg
Typical USP Minimum Weight
Approx. 1.5 g
Settling Time
Approx. 1.5 seconds
Adjustment
Internal / automatic FACT
Weighing Technology
MonoBloc
Draft Shield
Included / fully enclosed
Usable Draft-Shield Height
Approx. 175 mm
Display
Touchscreen graphical terminal
Housing
Metal
Overload Protection
Yes
Standard Interface
RS232
Additional Connectivity
Auxiliary connections / optional interface
Below-Balance Weighing
Available
Choosing Between a 1 mg Precision Balance and a 0.1 mg Analytical Balance
The XS603S provides 1 mg readability, while a conventional analytical balance typically provides 0.1 mg readability.
An analytical balance therefore offers ten times finer displayed resolution.
That additional sensitivity is important for smaller samples, gravimetric analysis, reference standards, and procedures with tighter uncertainty requirements.
The XS603S offers a different advantage: 610 g capacity combined with milligram-level resolution.
This allows technicians to work with larger samples and heavier tare vessels than many analytical balances can accommodate.
The XS603S is therefore an excellent choice for formulation, reagent preparation, sample preparation, quality control, and other procedures where 1 mg resolution satisfies the analytical requirement.
A 0.1 mg analytical balance becomes preferable when the application specifically requires sub-milligram measurement.
XS603S vs. XS603SDR
The XS603S should not be confused with the similarly named XS603SDR DeltaRange balance.
The XS603S provides 1 mg readability throughout its entire 610 g capacity.
The XS603SDR uses a different dual-range architecture, providing a higher-resolution fine range and reduced resolution across the remainder of its capacity.
For laboratories that routinely require 1 mg resolution at loads above the DeltaRange fine-range limit, the XS603S's single-range architecture provides a significant advantage.
The similar model names make this an important distinction when comparing used Mettler Toledo balances.
XS603S vs. XS403S
The XS603S and XS403S share the same general S-platform architecture and both provide 1 mg readability.
Their primary difference is capacity.
The XS403S provides approximately 410 g maximum capacity, while the XS603S increases that to 610 g.
The XS603S is therefore the better choice when laboratories regularly work with heavier sample containers, larger tare weights, or total loads exceeding 400 g.
If all procedures remain comfortably below that range, the XS403S can provide similar resolution with lower maximum capacity.
Why Choose the XS603S with a Draft Shield?
The draft-shield configuration makes the XS603S particularly useful for laboratories that want the capacity of a precision balance with additional protection from environmental disturbances.
At 1 mg readability, small fluctuations caused by air movement can become visible in the weighing result.
The enclosed chamber helps create a more stable environment around the sample and weighing pan.
This can be especially valuable for powders, filters, lightweight vessels, low-density materials, and repetitive quantitative procedures.
For laboratories comparing an open-pan 1 mg balance with the XS603S, the draft shield can therefore provide a meaningful practical advantage rather than simply being an accessory.
Refurbishment & Performance Testing
Every used Mettler Toledo XS603S sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.
Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load performance, stability, and reduced span across appropriate portions of the weighing range.
The MonoBloc weighing system, FACT automatic internal adjustment, touchscreen, controls, draft shield, leveling components, interfaces, weighing pan, and other installed functions are inspected and tested for proper operation.
The weighing chamber, draft-shield panels, weighing components, and accessible surfaces are thoroughly cleaned.
The balance then receives a final operational inspection before shipment.
Each refurbished XS603S includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation Considerations
American Instrument Exchange securely prepares the XS603S for shipment to protect its sensitive weighing system, draft-shield panels, terminal, weighing components, and electronics.
Once received, the balance should be installed on a rigid, stable, level laboratory work surface away from strong airflow and significant sources of vibration.
The instrument should be allowed to acclimate to the laboratory environment before final adjustment, calibration verification, and critical quantitative measurements are performed.
Because this XS603S includes a draft shield, care should also be taken during installation to ensure that all shield panels and doors are correctly seated and move freely.
For regulated applications, installation should be followed by appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to the laboratory's quality procedures.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Mettler Toledo XS603S?
The XS603S has a maximum weighing capacity of 610 g.
What is the readability of the XS603S?
The XS603S provides 1 mg / 0.001 g readability throughout its full 610 g weighing range.
Is the XS603S an analytical balance?
The XS603S is more accurately classified as a high-resolution precision balance. Its 1 mg readability is finer than many general-purpose precision balances but less sensitive than the 0.1 mg readability typically associated with an analytical balance.
Does the XS603S include a draft shield?
Yes. This XS603S is equipped with a fully enclosed draft shield, with approximately 175 mm of usable weighing-chamber height.
What is the repeatability of the XS603S?
Mettler Toledo specifies a 0.9 mg repeatability limit at nominal load, with typical repeatability of approximately 0.5 mg under reference conditions.
What is the typical USP minimum weight of the XS603S?
Mettler Toledo specifies a typical USP minimum sample weight of approximately 1.5 g under reference conditions. Actual minimum weight should be established from the installed balance's repeatability and the laboratory's applicable uncertainty requirement.
How quickly does the XS603S stabilize?
Mettler Toledo specifies an approximately 1.5-second settling time.
Does the XS603S have automatic internal adjustment?
Yes. The XS603S incorporates FACT automatic internal adjustment, helping maintain weighing performance as environmental conditions change.
What is the difference between the XS603S and XS603SDR?
The XS603S is a single-range balance providing 1 mg readability throughout its entire 610 g capacity. The XS603SDR uses a DeltaRange architecture with different readability inside and outside its fine range.
What is the difference between the XS603S and XS403S?
Both provide 1 mg readability, but the XS603S has 610 g capacity compared with approximately 410 g for the XS403S. The XS603S is better suited for heavier samples and tare vessels.
Why is a draft shield useful on a 1 mg precision balance?
A draft shield reduces air movement around the weighing pan. Although a 1 mg precision balance is less sensitive than an analytical or semi-microbalance, airflow can still affect stabilization and repeatability, particularly with lightweight samples and containers.
Why purchase a refurbished Mettler Toledo XS603S?
A refurbished XS603S provides laboratories with 610 g capacity, 1 mg readability, a full draft shield, fast stabilization, MonoBloc weighing technology, FACT automatic internal adjustment, touchscreen operation, built-in applications, and electronic connectivity at a lower acquisition cost than comparable new high-resolution precision balances. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.
CLICK HEREto see the Mettler XS603S Excellence balance on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
