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Mettler Toledo XS64 Analytical Balance – Used & Refurbished
The Mettler Toledo XS64 Analytical Balance is a compact, high-performance analytical balance providing 61 g maximum capacity with 0.1 mg / 0.0001 g readability. Designed for quantitative laboratory weighing, standards preparation, pharmaceutical analysis, gravimetric procedures, quality control, and research, the XS64 combines traditional analytical-balance resolution with the advanced weighing technology and ergonomic design of Mettler Toledo's Excellence XS platform.
Available used and refurbished from American Instrument Exchange, the XS64 features MonoBloc weighing technology, a SmartGrid weighing pan, FACT automatic internal adjustment, an enclosed draft shield with motorized operation, touchscreen controls, integrated weighing applications, electronic connectivity, and compatibility with laboratory data-management workflows.
Its relatively low 61 g capacity makes the XS64 particularly well suited for laboratories working primarily with small analytical samples rather than larger containers or formulations. In exchange for its compact weighing range, laboratories receive full 0.1 mg analytical resolution and an enclosed weighing environment optimized for precise sample handling.
Each XS64 is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
61 g maximum weighing capacity
0.1 mg / 0.0001 g readability
Single-range analytical weighing
Typical repeatability of approximately 0.04 mg
Repeatability limit of 0.1 mg at a 60 g load
Repeatability limit of approximately 0.07 mg at a 10 g load
Linearity deviation of 0.2 mg
Approximately 1.5-second stabilization time
FACT automatic internal adjustment
MonoBloc weighing technology
SmartGrid weighing pan
78 × 73 mm weighing pan
Enclosed analytical draft shield
Motorized draft-shield operation
Touchscreen interface
Built-in weighing applications
Electronic connectivity
LabX compatible
Used, refurbished, calibrated, and tested by American Instrument Exchange
90-day warranty included
Overview
The Mettler Toledo XS64 is a traditional 0.1 mg analytical balance optimized for relatively small samples.
Its 61 g maximum capacity is considerably lower than the 120 g, 220 g, or higher capacities offered by many other analytical balances, but that is not necessarily a disadvantage.
For laboratories primarily weighing small quantities of chemicals, pharmaceutical ingredients, reference standards, filters, powders, or research samples, the additional capacity of a larger analytical balance may simply be unnecessary.
The XS64 instead provides a compact analytical weighing system with the same 0.1 mg resolution expected from larger analytical balances.
This combination makes the XS64 particularly attractive for laboratories that want a sophisticated analytical balance without paying for weighing capacity their applications do not require.
Common Applications
The Mettler Toledo XS64 is well suited for analytical chemistry, pharmaceutical research, reference-standard preparation, quantitative sample preparation, gravimetric analysis, reagent weighing, filter weighing, residue determination, quality control, density determination, formulation research, and other small-sample analytical procedures.
Pharmaceutical and biotechnology laboratories can use the XS64 for active ingredients, standards, research compounds, formulation components, and other relatively small samples.
Chemical laboratories can use the balance for quantitative analysis, compound preparation, solution preparation, and gravimetric procedures.
Environmental laboratories may use the XS64 for filters, residues, and other applications where the total load remains within its 61 g capacity.
Academic, materials science, cosmetics, food science, and industrial research laboratories can also use the XS64 wherever conventional 0.1 mg analytical resolution is required.
Ideal Laboratory Types
The XS64 is particularly well suited for pharmaceutical, biotechnology, chemical, environmental, academic, materials science, analytical testing, quality-control, and research laboratories.
It is an especially logical choice for laboratories whose samples and weighing vessels consistently remain well below 61 g.
A laboratory weighing milligram- or gram-scale chemical samples may gain little practical benefit from purchasing a 220 g analytical balance if its procedures never approach that capacity.
In those environments, the XS64 provides full analytical resolution in a compact, sophisticated weighing platform.
Laboratories that regularly use heavier bottles, vessels, filters, containers, or tare weights should instead consider a higher-capacity analytical balance.
Analytical Weighing Performance
The XS64 provides 0.1 mg / 0.0001 g readability throughout its weighing range.
Mettler Toledo's technical specifications identify a 0.1 mg repeatability limit at a 60 g load and approximately 0.07 mg at a 10 g load.
Under reference conditions, typical repeatability can be approximately 0.04 mg.
This distinction is useful when evaluating balance performance.
The 0.1 mg figure represents the manufacturer's specified repeatability limit at a high load, while the lower typical value represents performance that may be achievable under favorable operating conditions.
Mettler Toledo specifies 0.2 mg linearity deviation and an approximately 1.5-second stabilization time.
Together, these specifications make the XS64 well suited for routine analytical weighing where fast stabilization and consistent sub-milligram performance are required.
Minimum Sample Weight & USP Applications
Minimum sample weight should not be confused with the XS64's 0.1 mg readability.
Readability simply describes the smallest increment shown on the balance display.
Minimum sample weight depends primarily on repeatability and the maximum relative measurement uncertainty permitted by the procedure.
This distinction becomes especially important in pharmaceutical, quality-control, and regulated laboratory environments.
For USP applications, laboratories should establish minimum sample weight from the actual repeatability of the installed XS64 under its operating conditions rather than assuming that the smallest displayed increment represents an acceptable quantitative sample.
Environmental stability, calibration condition, weighing technique, vibration, static electricity, and sample characteristics can all affect installed performance.
This is why repeatability testing is an important component of both balance qualification and American Instrument Exchange's refurbishment process.
Controlling Drafts & Air Movement
At 0.1 mg readability, air movement can significantly influence weighing stability.
The XS64 incorporates a fully enclosed analytical draft shield to isolate the SmartGrid weighing pan from surrounding laboratory airflow.
Motorized draft-shield operation also allows users to access the weighing chamber without repeatedly moving glass panels by hand.
This can reduce physical interaction with the balance and improve workflow during repetitive weighing.
The draft shield does not eliminate the need for proper balance placement.
The XS64 should still be installed away from HVAC outlets, open windows, frequently used doors, fans, and other significant airflow sources.
SmartGrid Weighing Pan
The XS64 incorporates Mettler Toledo's SmartGrid weighing pan, which is specifically designed to reduce the influence of air turbulence inside the weighing chamber.
Rather than presenting a large solid surface to moving air, the grid-style pan reduces the surface area exposed to airflow.
This can help the balance reach a stable measurement more quickly after the draft shield is opened and a sample is introduced.
SmartGrid is particularly useful during repetitive analytical procedures where samples are frequently exchanged.
The design also allows spilled material to fall below the primary weighing surface, helping make the weighing chamber easier to inspect and clean.
FACT Automatic Internal Adjustment
The XS64 incorporates FACT automatic internal adjustment.
FACT allows the balance to perform automatic adjustment using its internal reference system when defined conditions indicate that adjustment is necessary.
This helps maintain weighing performance without requiring the operator to manually place an external calibration weight on the SmartGrid pan every time routine adjustment is required.
For an analytical balance capable of resolving 0.1 mg changes, this can be particularly useful as laboratory temperature conditions change throughout the day.
FACT does not eliminate the need for independent verification.
Laboratories operating under USP, GMP, GLP, ISO, or internal quality procedures may still require scheduled performance checks using appropriate traceable external reference weights.
American Instrument Exchange verifies operation of the internal adjustment system and externally evaluates weighing performance during refurbishment.
Motorized Draft Shield & Ergonomic Operation
One of the more useful features of the XS64 is its motorized draft-shield system.
Reducing the need to manually move draft-shield panels can improve efficiency during repetitive analytical weighing.
It can also reduce the amount of physical contact with the balance and minimize unnecessary disturbances inside the weighing chamber.
The Excellence XS draft shield is designed to be dismantled without specialized tools, simplifying routine cleaning of the glass panels and weighing chamber.
For laboratories processing many analytical samples each day, these ergonomic features can make a meaningful difference in workflow.
Controlling Vibration, Temperature & Static
Analytical balances should be installed on a rigid, stable, level weighing surface away from significant vibration.
Centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other laboratory equipment can transmit vibration through benches, floors, and building structures.
Temperature stability is also important.
Samples that are substantially warmer or cooler than the surrounding laboratory can create convection currents inside the weighing chamber and contribute to unstable results.
Static electricity may affect powders, filters, plastic vessels, glassware, films, and other materials prone to accumulating charge.
When necessary, appropriate antistatic devices, conductive containers, grounding procedures, or humidity control can help reduce electrostatic influences.
Touchscreen & Built-In Applications
The XS64 uses Mettler Toledo's Excellence touchscreen interface, providing convenient access to weighing functions, balance settings, applications, and stored information.
Integrated applications allow the XS64 to support more than basic mass determination.
Depending on configuration, the platform can support procedures including statistics, formulation, density determination, percentage weighing, piece counting, differential weighing, and other laboratory workflows.
These functions can reduce manual calculations and simplify repetitive procedures.
For multi-step laboratory workflows, stored settings can also help improve consistency between measurements.
Connectivity & LabX Compatibility
The XS64 supports electronic connectivity for integration with compatible computers, printers, peripherals, and laboratory data systems.
Electronic transfer of weighing results can reduce manual transcription and the risk of recording errors.
The Excellence XS platform is also compatible with Mettler Toledo LabX.
When appropriately configured, LabX can support electronic result capture, calculations, data storage, traceability, and standardized weighing workflows.
For laboratories moving away from handwritten weighing records, these capabilities can extend the useful life of the XS64 beyond simple standalone weighing.
Key Specifications
Specification
Mettler Toledo XS64
Balance Type
Analytical Balance
Weighing Architecture
Single Range
Maximum Capacity
61 g
Readability
0.1 mg / 0.0001 g
Repeatability Limit at 60 g
0.1 mg
Repeatability Limit at 10 g
0.07 mg
Typical Repeatability
Approx. 0.04 mg
Linearity Deviation
0.2 mg
Settling Time
Approx. 1.5 seconds
Adjustment
Internal / automatic FACT
Weighing Technology
MonoBloc
Weighing Pan
SmartGrid
Pan Dimensions
78 × 73 mm
Draft Shield
Enclosed, motorized
Display
Touchscreen graphical terminal
Electronic Connectivity
Yes
LabX Compatible
Yes
Warranty
90 days from American Instrument Exchange
Choosing Between a 61 g and 220 g Analytical Balance
The XS64 provides the same 0.1 mg readability commonly found on 120 g and 220 g analytical balances, but with a significantly lower maximum capacity.
Whether this matters depends entirely on the application.
For laboratories routinely weighing samples of only a few milligrams or grams in lightweight vessels, a 61 g capacity may provide ample working range.
There is little benefit to purchasing substantially more capacity if it will never be used.
A 220 g analytical balance becomes preferable when laboratories regularly work with heavier tare vessels, larger samples, bottles, containers, or procedures where total loads may exceed 61 g.
The XS64 is therefore particularly attractive as a small-sample analytical balance, while higher-capacity models offer greater flexibility for diverse sample sizes.
XS64 vs. XS204
The XS64 and XS204 are closely related Excellence analytical balances that provide the same 0.1 mg readability.
Their primary difference is capacity.
The XS64 provides 61 g maximum capacity, while the XS204 provides 220 g maximum capacity.
The XS204 is therefore substantially more flexible when laboratories work with heavier samples or tare vessels.
The XS64 can be an excellent choice when samples consistently remain below 61 g and additional capacity is unnecessary.
Because both models provide the same displayed resolution, choosing between them is primarily a question of required working capacity rather than readability.
XS64 vs. XS105
The XS64 and XS105 serve different analytical requirements.
The XS64 provides 61 g capacity with 0.1 mg readability.
The XS105 provides 120 g capacity with much finer 0.01 mg / 10 µg readability.
The XS105 therefore offers both greater capacity and ten times finer displayed resolution, but that additional sensitivity also increases environmental requirements and is unnecessary for many routine analytical procedures.
The XS64 is appropriate when conventional 0.1 mg analytical resolution satisfies the method.
The XS105 becomes preferable when the application genuinely requires semi-micro-level sensitivity.
When Is 0.1 mg Analytical Readability Enough?
It can be tempting to select the laboratory balance with the greatest possible resolution, but additional sensitivity does not automatically produce better laboratory results.
Higher-resolution balances are generally more susceptible to airflow, vibration, temperature gradients, static electricity, and operator technique.
For many quantitative chemistry, standards preparation, reagent weighing, quality-control, and research procedures, 0.1 mg analytical readability provides an appropriate balance between sensitivity, stability, speed, and ease of use.
The XS64 is particularly well suited to these applications when total sample and tare weight remains within its 61 g capacity.
Refurbishment & Performance Testing
Every used Mettler Toledo XS64 sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.
Our technicians use appropriate calibration weights to evaluate critical weighing characteristics including accuracy, repeatability, linearity, corner-load performance, stability, and reduced span across appropriate portions of the weighing range.
The MonoBloc weighing system, FACT automatic internal adjustment, SmartGrid pan, motorized draft shield, touchscreen, controls, leveling components, interfaces, and other installed functions are inspected and tested for proper operation.
The weighing chamber, SmartGrid pan, draft-shield panels, and accessible surfaces are thoroughly cleaned before the balance receives a final operational inspection.
Each refurbished XS64 includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation Considerations
American Instrument Exchange securely prepares the XS64 for shipment to protect its sensitive weighing system, SmartGrid pan, motorized draft shield, touchscreen terminal, glass panels, and electronic components.
After delivery, the balance should be installed on a rigid, stable, vibration-resistant weighing surface away from HVAC outlets, direct sunlight, doors, centrifuges, shakers, pumps, compressors, and other significant sources of airflow or vibration.
The XS64 should be properly leveled and allowed to acclimate to the laboratory environment before final adjustment and critical quantitative measurements are performed.
For regulated applications, installation should also be followed by appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to the laboratory's quality procedures.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Mettler Toledo XS64?
The XS64 has a maximum weighing capacity of 61 g according to Mettler Toledo's original XS analytical-balance technical documentation.
What is the readability of the XS64?
The XS64 provides 0.1 mg / 0.0001 g readability throughout its weighing range.
Is the XS64 an analytical balance?
Yes. The XS64 is a true analytical balance. Its 0.1 mg readability is the traditional resolution associated with laboratory analytical balances.
What is the repeatability of the XS64?
Mettler Toledo specifies a 0.1 mg repeatability limit at a 60 g load and approximately 0.07 mg at a 10 g load. Typical repeatability under favorable reference conditions is approximately 0.04 mg.
How quickly does the XS64 stabilize?
The XS64 has an approximately 1.5-second stabilization time, allowing efficient repetitive analytical weighing.
Does the XS64 have automatic internal adjustment?
Yes. The XS64 incorporates FACT automatic internal adjustment, which helps maintain weighing performance as environmental conditions change.
Does the XS64 have a motorized draft shield?
Yes. The XS64 incorporates an enclosed analytical draft shield with motorized operation, helping reduce manual interaction during repetitive sample weighing.
What is SmartGrid?
SmartGrid is Mettler Toledo's grid-style weighing pan. Its reduced surface area helps minimize the influence of air turbulence inside the weighing chamber and can contribute to faster stabilization.
What is the difference between the XS64 and XS204?
Both balances provide 0.1 mg readability, but the XS64 has 61 g capacity, while the XS204 provides 220 g capacity. The XS204 is more suitable when heavier samples or tare vessels are required.
What is the difference between the XS64 and XS105?
The XS64 provides 61 g capacity and 0.1 mg readability, while the XS105 provides 120 g capacity and 0.01 mg / 10 µg readability. The XS105 is considerably more sensitive and is better suited for semi-micro applications.
Is 61 g enough capacity for an analytical balance?
For many small-sample analytical procedures, yes. Laboratories working primarily with milligram- or gram-scale samples in lightweight vessels may never need the additional capacity of a 120 g or 220 g analytical balance.
Can the XS64 be connected to a laboratory data system?
Yes. The Excellence XS platform supports electronic connectivity and can be integrated with compatible peripherals and Mettler Toledo LabX workflows.
Why purchase a refurbished Mettler Toledo XS64?
A refurbished XS64 provides laboratories with 0.1 mg analytical readability, SmartGrid technology, FACT internal adjustment, a motorized draft shield, touchscreen operation, fast stabilization, and advanced laboratory workflow capabilities at a lower acquisition cost than comparable new analytical balances. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.
CLICK HERE to see the Mettler Toledo XS64 analytical balance on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
