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Mettler Toledo XSR10002S Precision Balance – Used & Refurbished
The Mettler Toledo XSR10002S Precision Balance combines an unusually high 10.1 kg maximum capacity with 0.01 g readability, giving laboratories the ability to weigh large containers and kilogram-scale samples while still resolving changes as small as one-hundredth of a gram. Part of Mettler Toledo's Excellence XSR series, the XSR10002S incorporates SmartPan weighing technology, FACT automatic internal adjustment, touchscreen operation, method storage, electronic result management, and extensive connectivity for demanding laboratory workflows.
Available used and refurbished from American Instrument Exchange, the Mettler Toledo XSR10002S is particularly well suited for pharmaceutical, biotechnology, chemical, formulation, food and beverage, materials science, manufacturing, and quality-control laboratories. Its combination of 10 mg resolution and more than 10 kg of capacity makes it an especially versatile choice for laboratories that need significantly finer resolution than a conventional high-capacity toploading balance.
Each balance is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
10.1 kg / 10,100 g maximum weighing capacity
10 mg / 0.01 g readability
Repeatability limit of 8 mg
Typical repeatability of approximately 4 mg
Linearity deviation of ±20 mg
Typical USP minimum weight of approximately 8.2 g
Typical minimum weight of approximately 820 mg at U=1%, k=2
Approximately 1.5-second settling time
SmartPan weighing technology
High-performance weighing cell
FACT automatic internal adjustment
205 × 172 mm weighing platform
4.5-inch color TFT touchscreen
Integrated weighing methods
Results notepad
Leveling guidance
StatusLight balance-ready indication
Password protection
USB, Ethernet/LAN, RS232, and optional Bluetooth connectivity
LabX compatible
Supports 21 CFR Part 11-compliant workflows when appropriately configured
Used, refurbished, calibrated, and tested by American Instrument Exchange
90-day warranty included
Overview
The Mettler Toledo XSR10002S occupies an especially useful position within the precision-balance category.
Many high-capacity balances provide 0.1 g or 1 g readability. Those resolutions are appropriate for bulk preparation and routine kilogram-scale measurements, but they may not provide sufficient resolution for more demanding formulation or quantitative preparation work.
The XSR10002S maintains 0.01 g readability all the way to 10.1 kg.
This allows technicians to work directly with relatively large vessels, bottles, beakers, formulations, and preparation containers while retaining hundredth-of-a-gram measurement resolution.
For laboratories preparing buffers, media, formulations, chemical solutions, ingredients, or other multi-component mixtures, this combination can reduce the need to divide work between separate low-capacity and high-capacity balances.
The XSR platform also adds workflow tools such as stored methods, electronic results, touchscreen operation, automatic adjustment, and LabX compatibility, allowing the XSR10002S to support both routine research and more structured quality-controlled procedures.
Common Applications
The Mettler Toledo XSR10002S is well suited for formulation, media and buffer preparation, reagent preparation, solution preparation, ingredient weighing, sample preparation, component weighing, quality control, percentage weighing, check weighing, and process-development applications.
Pharmaceutical and biotechnology laboratories can use the XSR10002S for weighing formulation ingredients, excipients, media components, buffers, reagents, and process-development samples.
Chemical laboratories can use the balance for solution preparation, compound preparation, mixture development, batch preparation, and other procedures where both kilogram-scale capacity and 0.01 g resolution are useful.
Food and beverage, cosmetics, materials science, battery, environmental, and manufacturing laboratories can use the XSR10002S for ingredient weighing, product development, sample preparation, quality control, and formulation work.
Its relatively large weighing pan also provides sufficient working area for many bottles, containers, beakers, and preparation vessels.
Ideal Laboratory Types
The XSR10002S is an excellent choice for pharmaceutical, biotechnology, chemical, formulation, food and beverage, cosmetics, materials science, battery research, manufacturing, industrial research, process-development, and quality-control laboratories.
It is particularly valuable when laboratory workflows exceed the capacity of smaller 1–6 kg precision balances but still require 0.01 g resolution.
A conventional 0.1 g balance may provide sufficient capacity for these procedures but ten times less displayed resolution.
Conversely, a smaller 0.01 g precision balance may provide the necessary resolution but insufficient capacity once a substantial container or preparation vessel is included in the load.
With 10.1 kg capacity and 0.01 g readability, the XSR10002S bridges those two requirements.
High-Capacity Precision Weighing Performance
The defining characteristic of the XSR10002S is its ability to provide 10 mg / 0.01 g readability throughout a 10.1 kg weighing range.
Mettler Toledo specifies typical repeatability of approximately 4 mg, with a repeatability limit of 8 mg.
Linearity deviation is specified at ±20 mg.
The manufacturer also specifies an approximately 1.5-second settling time, allowing technicians to obtain stable results rapidly during repetitive weighing and formulation procedures.
This performance makes the XSR10002S substantially more precise than typical high-capacity laboratory balances.
Rather than using a separate balance for smaller component quantities and transferring those materials into a larger vessel, many laboratories can perform a greater portion of the preparation process directly on the XSR10002S.
Minimum Sample Weight & USP Applications
Mettler Toledo specifies a typical USP minimum sample weight of approximately 8.2 g for the XSR10002S under stated reference conditions.
The manufacturer also specifies a typical minimum weight of approximately 820 mg at U=1%, k=2.
These values are particularly impressive for a balance capable of handling more than 10 kilograms.
They also demonstrate why readability should not be confused with minimum sample weight.
Although the XSR10002S displays measurements in 0.01 g increments, quantitative weighing requires a sufficiently large sample to maintain the uncertainty required by the laboratory's procedure.
Repeatability, installation conditions, environmental stability, calibration status, and the individual performance of the balance all affect minimum weight.
For USP, GMP, GLP, or other regulated procedures, minimum sample weight should therefore be established according to the actual performance of the installed balance.
Because the XSR10002S provides relatively fine 0.01 g readability, environmental conditions can influence weighing performance more than they would on a 0.1 g or 1 g high-capacity balance.
Vibration, airflow, unstable work surfaces, rapid temperature changes, and incorrect leveling can all increase measurement variation.
The balance should therefore be installed on a rigid, stable, level laboratory bench away from significant vibration sources such as centrifuges, shakers, pumps, and compressors.
Mettler Toledo's SmartPan technology helps reduce the influence of air movement around the weighing cell.
Unlike a conventional enclosed analytical-balance draft shield, SmartPan uses an optimized weighing-pan design to improve stability while keeping the weighing area easily accessible.
This is particularly advantageous for larger vessels and repetitive sample preparation, where opening and closing a traditional draft shield would slow workflow.
Calibration & FACT Automatic Internal Adjustment
The XSR10002S incorporates FACT automatic internal adjustment.
FACT uses internal reference weights to help maintain weighing performance as environmental conditions change.
This eliminates the need to manually place large calibration weights on the balance every time routine adjustment is required.
Internal adjustment is especially valuable on a 10 kg precision balance because appropriate external calibration weights can be relatively large and cumbersome to handle.
FACT does not replace independent performance verification.
Laboratories operating under GLP, GMP, USP, ISO, or internal quality systems may require periodic testing with appropriate traceable external weights.
American Instrument Exchange calibrates and evaluates each refurbished XSR10002S before shipment and verifies proper operation of the internal adjustment system.
SmartPan & Fast Stabilization
The XSR10002S uses Mettler Toledo's SmartPan weighing pan, designed to reduce the influence of air currents on the weighing cell.
This is particularly useful at 0.01 g readability.
Airflow from HVAC systems, nearby movement, open doors, or active laboratory environments can otherwise increase stabilization time and measurement variation.
SmartPan improves stability while preserving open access to the weighing area.
Mettler specifies an approximately 1.5-second settling time, allowing the XSR10002S to provide high-resolution measurements without creating a bottleneck during repetitive weighing.
For formulation and sample-preparation laboratories, this combination of stability and accessibility can significantly improve daily throughput.
Large Samples & Direct-to-Container Weighing
The XSR10002S has a 205 × 172 mm weighing pan and a maximum capacity of 10.1 kg.
This provides enough room and load capacity for many laboratory bottles, beakers, formulation vessels, sample containers, and other relatively large objects.
A technician can place a preparation vessel directly on the balance, tare the container, and add ingredients sequentially.
This direct-to-container weighing approach can simplify formulation and preparation procedures by reducing material transfers.
Fewer transfers can mean less product loss, fewer contaminated utensils or weighing vessels, and a more efficient preparation workflow.
Because the XSR10002S retains 0.01 g readability, smaller ingredient additions can still be monitored with much greater resolution than on a conventional 0.1 g high-capacity balance.
Touchscreen Operation & Method Storage
The XSR10002S incorporates a 4.5-inch color TFT touchscreen that provides intuitive access to weighing functions, methods, settings, and results.
Frequently performed procedures can be saved as methods.
Stored methods can help standardize routine procedures by providing operators with consistent weighing settings and process parameters.
This can be particularly valuable in shared laboratories and controlled environments where multiple technicians perform the same formulation, preparation, or quality-control tasks.
The integrated results notepad records weighing results directly on the balance, allowing users to review measurements before transferring or documenting them.
StatusLight provides an easily visible indication of balance readiness, while built-in leveling guidance helps operators maintain proper instrument setup.
Data Integrity, Connectivity & Laboratory Workflows
The XSR10002S provides multiple interfaces for communication with compatible laboratory systems and peripherals.
Connectivity includes USB, Ethernet/LAN, RS232, and optional Bluetooth, allowing integration with computers, printers, barcode readers, and other equipment.
Electronic transfer of weighing results reduces reliance on handwritten records and can decrease transcription errors.
For more sophisticated laboratory data management, the XSR platform is compatible with Mettler Toledo LabX software.
When appropriately configured and validated, LabX can support 21 CFR Part 11-compliant weighing workflows, including controlled user access, electronic records, centralized methods, traceability, and automated documentation.
These capabilities make the XSR10002S particularly useful in pharmaceutical, biotechnology, and other regulated environments.
Key Specifications
Specification
Mettler Toledo XSR10002S
Balance Type
High-Capacity Precision / Toploading Balance
Maximum Capacity
10.1 kg / 10,100 g
Readability
10 mg / 0.01 g
Repeatability Limit
8 mg
Typical Repeatability
Approx. 4 mg
Linearity
±20 mg
Typical USP Minimum Weight
Approx. 8.2 g
Typical Minimum Weight (U=1%, k=2)
Approx. 820 mg
Settling Time
Approx. 1.5 seconds
Adjustment
Internal / automatic FACT
Weighing Pan
SmartPan
Weighing Pan Dimensions
205 × 172 mm
Overall Dimensions
194 mm W × 391 mm D × 102 mm H
Balance Weight
Approx. 7.9 kg
Display
4.5-inch color TFT touchscreen
Leveling Guidance
Yes
Results Notepad
Yes
Method Storage
Yes
Password Protection
Yes
Connectivity
USB, Ethernet/LAN, RS232; optional Bluetooth
LabX Compatible
Yes
Standard Model Legal for Trade
No
Choosing Between 0.01 g and 0.1 g High-Capacity Balances
The XSR10002S provides 0.01 g readability, giving it ten times finer displayed resolution than a comparable 0.1 g precision balance.
That difference can be significant.
A 0.1 g balance may be perfectly adequate for bulk media preparation, large reagent quantities, and routine weighing when small ingredient differences are unimportant.
The XSR10002S becomes more valuable when a laboratory needs to weigh smaller formulation components while still accommodating containers and total loads approaching 10 kg.
Its typical USP minimum weight of approximately 8.2 g also illustrates the practical advantage of the finer weighing system.
A corresponding 0.1 g XSR model may have a typical USP minimum weight of approximately 82 g.
Labs should therefore select a balance based not only on maximum load but also on the smallest quantities that must be measured reliably.
XSR10002S vs. XSR10001S
The XSR10002S and XSR10001S both provide approximately 10.1 kg maximum capacity, but their readability differs substantially.
The XSR10002S provides 0.01 g readability, while the XSR10001S provides 0.1 g readability.
The XSR10002S therefore offers ten times finer displayed resolution.
For formulation, quantitative sample preparation, quality control, and procedures involving relatively small ingredient additions, the XSR10002S may provide a significant advantage.
The XSR10001S may be preferable for routine bulk weighing where 0.1 g resolution is sufficient and faster, less environmentally sensitive operation is the priority.
XSR10002S vs. XPE Precision Balances
The XSR10002S represents a newer generation of Mettler Toledo Excellence precision-balance technology compared with the earlier XPE family.
Both platforms can provide excellent weighing performance, automatic internal adjustment, and advanced laboratory functionality.
The XSR series adds a newer user interface, integrated results management, improved connectivity, method-based workflows, StatusLight, and enhanced LabX integration.
For laboratories prioritizing straightforward weighing performance, a refurbished XPE balance can still provide excellent value.
The XSR10002S becomes particularly attractive when electronic documentation, user control, method standardization, connectivity, and modern workflow management are important.
Refurbishment & Performance Testing
Every used Mettler Toledo XSR10002S sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.
Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load tolerances, stability, and reduced span at or near full capacity.
Because the XSR10002S combines 10.1 kg capacity with relatively fine 0.01 g readability, meaningful testing across the balance's working range is particularly important.
The weighing system, FACT automatic internal adjustment, SmartPan, touchscreen, controls, leveling functions, StatusLight, interfaces, and other installed features are also inspected and tested for proper operation.
The balance is thoroughly cleaned and receives a final operational inspection before shipment.
Each refurbished XSR10002S includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation Considerations
American Instrument Exchange securely prepares the XSR10002S for shipment to protect its weighing cell, SmartPan assembly, touchscreen, and electronic components.
Once received, the balance should be installed on a rigid, stable, level, vibration-resistant work surface away from strong airflow and significant sources of vibration.
Because the XSR10002S provides 0.01 g readability, installation quality is more important than it would be for a basic 0.1 g or 1 g toploading balance.
The balance should be allowed to acclimate to its laboratory environment before final adjustment, verification, and critical quantitative weighing begins.
For regulated applications, installation should be followed by appropriate calibration, performance verification, minimum-weight determination, or qualification according to the laboratory's quality system.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Mettler Toledo XSR10002S?
The XSR10002S has a maximum capacity of 10.1 kg, or 10,100 g.
What is the readability of the XSR10002S?
The XSR10002S provides 10 mg, or 0.01 g, readability throughout its weighing range.
What is the typical repeatability of the XSR10002S?
Mettler Toledo specifies typical repeatability of approximately 4 mg, with a repeatability limit of approximately 8 mg.
What is the typical USP minimum weight?
Mettler Toledo specifies a typical USP minimum weight of approximately 8.2 g under reference conditions. Actual minimum weight should be determined from the performance of the individual installed balance and the laboratory's measurement uncertainty requirements.
How quickly does the XSR10002S stabilize?
The XSR10002S has a typical settling time of approximately 1.5 seconds, supporting efficient repetitive weighing and formulation procedures.
Does the XSR10002S use SmartPan or SmartGrid?
The XSR10002S uses SmartPan weighing technology. SmartPan is designed to reduce the influence of air currents while maintaining open access to the weighing area.
Does the XSR10002S have internal adjustment?
Yes. The XSR10002S incorporates FACT automatic internal adjustment using built-in reference weights.
What is the difference between the XSR10002S and XSR10001S?
Both provide approximately 10.1 kg capacity, but the XSR10002S provides 0.01 g readability while the XSR10001S provides 0.1 g readability. The XSR10002S therefore offers ten times finer displayed resolution.
Is the XSR10002S suitable for formulation work?
Yes. Its combination of 10.1 kg capacity, 0.01 g readability, SmartPan stability, FACT internal adjustment, method storage, and electronic documentation makes it particularly useful for formulation, process development, media preparation, buffer preparation, and quality-control work.
Why purchase a refurbished Mettler Toledo XSR10002S?
A refurbished XSR10002S provides laboratories with 10.1 kg capacity, 0.01 g readability, rapid stabilization, SmartPan technology, FACT automatic internal adjustment, touchscreen operation, and advanced connectivity at a lower acquisition cost than comparable new equipment. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.
CLICK HEREto see the Mettler XSR10002S Precision balance on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
