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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Sartorius Entris II BCA124I-1S Advanced Analytical Balance

Fully Tested & Warrantied*
Brand : Sartorius
Product Code : SKU 0690A BALANCE NEW
Title: $3850.00

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Sartorius Entris II BCA124I-1S Advanced Analytical Balance – New

The Sartorius Entris II BCA124I-1S Advanced Analytical Balance combines 120 g maximum capacity with 0.1 mg readability for routine quantitative laboratory weighing, sample preparation, formulation, standards preparation, quality control, and research applications.

Available brand new from American Instrument Exchange, the BCA124I-1S belongs to the Sartorius Entris II Advanced Line and incorporates isoCAL automatic internal adjustment, a manual analytical draft shield, real-time leveling support, CalAudit Trail, integrated protection systems, a graphic touch display, user-management features, electronic connectivity, and 13 built-in application programs.

With conventional analytical-balance resolution and a useful 120 g capacity, the BCA124I-1S is well suited for laboratories that need reliable sub-milligram weighing without the additional environmental sensitivity or cost associated with semi-micro and microbalance systems.

This balance is supplied new and includes the applicable Sartorius manufacturer warranty.

Key Features

  • 120 g maximum weighing capacity

  • 0.1 mg readability

  • 0.1 mg repeatability

  • 0.2 mg linearity

  • Typical stabilization time of ≤1.5 seconds

  • isoCAL automatic internal adjustment

  • Manual analytical draft shield

  • 240 mm weighing chamber height

  • 90 mm diameter weighing pan

  • Real-Time Level Support

  • CalAudit Trail

  • Integrated protection systems

  • Graphic touch display

  • User-management and password-protection capabilities

  • 13 built-in application programs

  • RS232 connectivity

  • USB-C connectivity

  • USB-C host interface

  • Underfloor weighing capability

  • Recommended external calibration weight: 100 g, E2

  • 219 × 317 × 345 mm overall dimensions

  • Brand new from American Instrument Exchange

  • Sartorius manufacturer warranty included

Overview

The Sartorius Entris II BCA124I-1S is a current-generation analytical balance designed for laboratories that need dependable 0.1 mg weighing performance combined with modern workflow and quality-control features.

Its 120 g capacity provides enough working range for common analytical samples, weighing vessels, filters, vials, crucibles, standards, reagents, and other routine laboratory materials.

The 0.1 mg readability places the BCA124I-1S firmly within the conventional analytical-balance category.

This makes it substantially more sensitive than general precision balances while remaining easier to install and operate than semi-microbalances offering 0.01 mg readability or microbalances operating at 0.001 mg and below.

The Entris II Advanced platform also adds functionality that can help improve consistency across multi-user laboratories, including automatic internal adjustment, leveling assistance, calibration-event documentation, password protection, electronic interfaces, and configurable weighing applications.

Common Applications

The Sartorius Entris II BCA124I-1S Advanced Analytical Balance is well suited for quantitative chemical analysis, pharmaceutical sample preparation, formulation, standards preparation, reagent weighing, gravimetric analysis, quality control, density determination, percentage weighing, differential weighing, filter weighing, residue analysis, and general laboratory research.

Pharmaceutical and biotechnology laboratories can use the balance for research compounds, reference materials, formulation ingredients, reagents, buffers, and routine analytical procedures.

Chemical laboratories can use the BCA124I-1S for solution preparation, compound weighing, standards preparation, quantitative analysis, and quality-control work.

Environmental laboratories may use the balance for filters, residues, particulate analysis, and other gravimetric procedures where 0.1 mg readability is appropriate.

Academic, food science, cosmetics, materials science, and industrial laboratories can also use the Entris II for a broad range of quantitative weighing procedures.

Ideal Laboratory Types

The BCA124I-1S is particularly well suited for pharmaceutical, biotechnology, chemical, environmental, analytical testing, academic, food and beverage, cosmetics, materials science, R&D, and quality-control laboratories.

Its combination of 120 g capacity and 0.1 mg readability makes it a strong general-purpose analytical balance.

For many laboratories, conventional analytical resolution provides an effective balance between sensitivity, working capacity, speed, environmental stability, and acquisition cost.

Labs that routinely require smaller minimum sample quantities or 10 µg resolution may want to consider a semi-microbalance instead.

Analytical Weighing Performance

The BCA124I-1S provides 0.1 mg readability throughout its 120 g weighing range.

Sartorius specifies repeatability of 0.1 mg and linearity of 0.2 mg.

Typical stabilization time is ≤1.5 seconds, allowing relatively fast repetitive weighing while maintaining analytical-level resolution.

These specifications make the Entris II suitable for a wide variety of quantitative laboratory procedures where conventional analytical performance is appropriate.

120 g Capacity for Routine Analytical Work

A 120 g capacity provides useful flexibility for routine analytical weighing.

Many common procedures involve samples that are relatively light but require containers, filters, vials, weighing boats, crucibles, or other tare vessels.

The BCA124I-1S provides enough capacity to accommodate these items while maintaining 0.1 mg readability.

For laboratories that do not routinely work with heavier containers, the 120 g format can provide a compact and efficient alternative to larger 220 g or 320 g analytical balances.

Controlling Drafts & Airflow

At 0.1 mg readability, air movement can cause visible fluctuations in displayed weight.

The Sartorius Entris II BCA124I-1S Advanced Analytical Balance therefore incorporates a manual glass analytical draft shield around the weighing chamber.

The enclosure helps protect the weighing pan and sample from normal laboratory airflow caused by HVAC systems, doors, nearby movement, and other environmental disturbances.

The 240 mm weighing-chamber height provides useful room for common laboratory containers and sample vessels.

For best results, the balance should still be positioned away from direct HVAC outlets, fans, frequently opened doors, windows, and other strong sources of air movement.

Sartorius Entris II BCA124I-1S Advanced Analytical Balance Vibration, Temperature & Static Control

Analytical weighing performance depends on more than the balance itself.

The BCA124I-1S should be installed on a rigid, stable weighing surface away from significant vibration.

Centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other equipment can transmit vibration through benches or floors.

Temperature differences between the sample and surrounding laboratory air can also influence analytical measurements.

Samples should therefore be allowed to equilibrate to room conditions before critical quantitative weighing whenever practical.

Static electricity may influence results when weighing powders, filters, plastics, films, glassware, or other materials prone to electrostatic charge.

Appropriate antistatic techniques or accessories may be helpful for particularly sensitive applications.

isoCAL Automatic Internal Adjustment

The BCA124I-1S incorporates Sartorius isoCAL automatic internal adjustment.

isoCAL uses an internal reference weight to automatically adjust the balance when defined environmental or time conditions indicate that adjustment is appropriate.

This helps maintain weighing accuracy as laboratory temperature changes during the day and reduces the need for users to manually perform routine adjustment using an external calibration weight.

For an analytical balance operating at 0.1 mg readability, automatic internal adjustment can provide a meaningful improvement in day-to-day convenience and consistency.

External calibration verification may still be required under USP, GMP, GLP, ISO, or laboratory-specific quality procedures.

Real-Time Level Support

Correct leveling is important for analytical weighing.

The Entris II Advanced Line incorporates Real-Time Level Support to help users identify and correct leveling issues before they affect measurements.

This can be particularly valuable in multi-user laboratories where balances may be moved, cleaned, or repositioned.

Rather than relying solely on periodic manual inspection, the balance provides ongoing assistance to help maintain proper setup.

CalAudit Trail

The Entris II Advanced platform includes CalAudit Trail functionality.

This feature supports documentation of calibration and adjustment activity, helping laboratories maintain a more complete record of balance performance.

For laboratories operating under controlled quality systems, documented adjustment history can improve traceability and simplify review of instrument performance.

CalAudit Trail is especially useful when the balance is shared among multiple users or forms part of a larger documented analytical workflow.

Integrated Protection Systems

Sartorius equips Entris II Advanced balances with integrated protection systems designed to help users identify unsuitable weighing conditions and reduce the possibility of compromised results.

These features provide additional operator guidance beyond basic mass measurement.

In laboratories with multiple users or varying levels of weighing experience, integrated safeguards can help standardize procedures and improve consistency.

Graphic Touch Display

The BCA124I-1S uses a graphic touch display for access to weighing functions, applications, configuration settings, calibration information, and system controls.

The menu-driven interface helps simplify routine operation and reduces dependence on complex key combinations.

For laboratories transitioning from older analytical balances, the modern interface can improve operator training and make frequently used applications easier to access.

Built-In Applications

The Entris II Advanced Line provides 13 built-in application programs for common laboratory weighing procedures.

Depending on the selected workflow, these applications can support tasks such as:

  • Standard weighing

  • Dosing

  • Counting

  • Percentage weighing

  • Mixing

  • Totalizing

  • Animal weighing

  • Calculation

  • Density determination

  • Statistics

  • Peak hold

  • Checkweighing

  • Unit conversion

Integrated applications can reduce manual calculations and help users perform routine procedures more consistently.

Connectivity & Data Transfer

The BCA124I-1S provides RS232, USB-C, and USB-C host connectivity.

These interfaces allow the balance to communicate with compatible computers, printers, and laboratory peripherals.

Electronic transfer of weighing results can reduce manual transcription and the possibility of recording errors.

For laboratories processing large numbers of samples, direct electronic data capture can also improve efficiency and facilitate integration into digital laboratory workflows.

Underfloor Weighing

The BCA124I-1S supports underfloor weighing, allowing samples to be suspended beneath the balance rather than placed directly on the weighing pan.

This capability can be useful for density determination, magnetic samples, unusually shaped objects, or other procedures where conventional pan weighing is not practical.

Key Specifications

Specification Sartorius Entris II BCA124I-1S
Balance Type Analytical Balance
Product Line Entris II Advanced
Maximum Capacity 120 g
Readability 0.1 mg
Repeatability 0.1 mg
Linearity 0.2 mg
Typical Stabilization Time ≤1.5 seconds
Adjustment Internal automatic / isoCAL
External Calibration Weight 100 g, E2
Draft Shield Manual analytical draft shield
Weighing Chamber Height 240 mm
Weighing Pan Round
Pan Diameter 90 mm
Leveling Real-Time Level Support
Calibration Documentation CalAudit Trail
Display Graphic touch display
Applications 13 built-in programs
Data Interfaces RS232, USB-C, USB-C Host
Underfloor Weighing Yes
Sensitivity Drift, +10°C to +30°C ±1.0 ppm/K
Operating Temperature +10°C to +30°C
Overall Dimensions 219 mm W × 317 mm D × 345 mm H
Power Requirements 100–240 VAC, 50–60 Hz
Legal Verification Non-verified
Condition New
Warranty Sartorius manufacturer warranty

Choosing Between 120 g and 220 g Analytical Balances

The 120 g BCA124I-1S is a good choice for laboratories whose samples and containers remain comfortably below its capacity.

A 220 g analytical balance provides additional tare capacity for heavier vessels and larger samples while typically maintaining the same 0.1 mg readability.

The extra capacity is not automatically beneficial if it is never used.

For laboratories primarily weighing small samples, reference standards, filters, reagents, or modest laboratory vessels, the 120 g model may provide all the working range required.

A larger-capacity analytical balance becomes more attractive when heavier containers or greater tare flexibility are routinely needed.

Analytical Balance vs. Semi-Microbalance

The BCA124I-1S provides conventional analytical readability of 0.1 mg.

A semi-microbalance typically provides 0.01 mg / 10 µg readability, offering ten times finer displayed resolution.

That extra sensitivity can be important for very small samples, expensive materials, potent compounds, and procedures with tighter uncertainty requirements.

However, semi-microbalances are also more susceptible to environmental effects such as vibration, air movement, static electricity, and temperature gradients.

For routine quantitative analysis, formulation, sample preparation, quality control, and standards work, the BCA124I-1S may provide a more practical combination of sensitivity, speed, and ease of use.

BCA124I-1S vs. BCA124-1S

Sartorius offers both internal- and external-adjustment versions of the 120 g Entris II Advanced analytical balance.

The BCA124I-1S includes isoCAL automatic internal adjustment.

The BCA124-1S uses external adjustment.

Both provide 120 g capacity and 0.1 mg readability.

The internal-adjustment BCA124I-1S is particularly attractive for laboratories that want the convenience of automatic time- and temperature-triggered adjustment.

The externally adjusted BCA124-1S can be appropriate for laboratories that maintain certified calibration weights and prefer manual control of adjustment procedures.

Entris II Advanced vs. Entris II Essential

Sartorius offers Entris II balances in both Essential and Advanced configurations.

The Advanced Line represented by the BCA124I-1S adds workflow and quality-control features beyond the more basic Essential platform.

These include Real-Time Level Support, CalAudit Trail, integrated protection systems, a graphic touch display, expanded application functionality, and additional operator-management capabilities.

Laboratories that primarily need basic weighing may find the Essential Line sufficient.

The Advanced Line becomes particularly attractive for multi-user, quality-controlled, or documentation-intensive environments.

New Sartorius Balances from American Instrument Exchange

This Sartorius Entris II BCA124I-1S is offered brand new through American Instrument Exchange.

It is not used or refurbished equipment.

The balance is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.

For laboratories that prefer current-production instruments, factory-new condition, current Sartorius technology, and manufacturer warranty coverage, the Entris II provides an attractive alternative to purchasing a refurbished analytical balance.

American Instrument Exchange can also help laboratories source additional Sartorius laboratory equipment and complementary sample-preparation equipment for complete laboratory workflows.

Shipping & Installation Considerations

Analytical balances require more careful installation than routine precision balances.

The BCA124I-1S should be placed on a rigid, stable, vibration-resistant laboratory bench away from HVAC outlets, direct sunlight, windows, frequently used doors, centrifuges, shakers, pumps, compressors, refrigerators, and other sources of airflow or vibration.

After installation, the balance should be leveled and allowed to acclimate to the laboratory environment before critical quantitative weighing.

The isoCAL system can then maintain routine internal adjustment as environmental conditions change.

For regulated applications, laboratories should also perform appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to internal quality procedures.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other laboratory equipment from American Instrument Exchange.

Sartorius Entris II BCA124I-1S Analytical Balance FAQs

What is the maximum capacity of the Sartorius BCA124I-1S?

The BCA124I-1S has a maximum weighing capacity of 120 g.

What is the readability of the BCA124I-1S?

The balance provides 0.1 mg readability throughout its weighing range.

Is the BCA124I-1S an analytical balance?

Yes. Sartorius classifies the BCA124I-1S as an analytical balance. Its 0.1 mg readability is characteristic of conventional analytical weighing.

Does the BCA124I-1S include isoCAL?

Yes. The “I” version of the BCA124 includes Sartorius isoCAL automatic internal adjustment.

What is the repeatability of the BCA124I-1S?

Sartorius specifies repeatability of 0.1 mg.

What is the linearity of the BCA124I-1S?

Sartorius specifies linearity of 0.2 mg.

How quickly does the BCA124I-1S stabilize?

Typical stabilization time is ≤1.5 seconds.

Does the BCA124I-1S have a draft shield?

Yes. The balance includes a manual analytical draft shield with approximately 240 mm of weighing-chamber height.

What size is the weighing pan?

The BCA124I-1S uses a round weighing pan approximately 90 mm in diameter.

What is Real-Time Level Support?

Real-Time Level Support helps users identify when the balance requires leveling and provides guidance for restoring the proper setup before critical measurements are performed.

What is CalAudit Trail?

CalAudit Trail supports documentation of calibration and adjustment events, helping laboratories maintain a history of balance performance and adjustment activity.

Can the BCA124I-1S transfer data electronically?

Yes. The balance includes RS232, USB-C, and USB-C host connectivity for communication with compatible computers, printers, and laboratory peripherals.

What is the difference between the BCA124I-1S and BCA124-1S?

Both models provide 120 g capacity and 0.1 mg readability. The BCA124I-1S includes isoCAL automatic internal adjustment, while the BCA124-1S uses external adjustment.

Is this Entris II balance new or refurbished?

This BCA124I-1S is offered brand new by American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.

Why choose the Sartorius Entris II BCA124I-1S?

The BCA124I-1S combines 120 g capacity, 0.1 mg analytical readability, isoCAL automatic internal adjustment, fast stabilization, a full analytical draft shield, Real-Time Level Support, CalAudit Trail, touchscreen operation, built-in applications, and modern data connectivity in a current-generation laboratory balance.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.