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Sartorius Entris II BCA324I-1S Advanced Analytical Balance – New
The Sartorius Entris II BCA324I-1S Advanced Analytical Balance combines an unusually generous 320 g weighing capacity with 0.1 mg readability, providing laboratories with conventional analytical resolution and substantially more working capacity than typical 120 g or 220 g analytical balances.
Available brand new from American Instrument Exchange, the BCA324I-1S belongs to the Sartorius Entris II Advanced Line and incorporates isoCAL automatic internal adjustment, a manual analytical draft shield, Real-Time Level Support, CalAudit Trail, integrated protection systems, an LED screen with touch technology, user-management features, electronic connectivity, and built-in laboratory weighing applications.
The 320 g capacity is particularly valuable for laboratories that need 0.1 mg analytical resolution while working with heavier tare vessels, larger containers, or samples that would approach or exceed the capacity of conventional analytical balances.
This balance is supplied new and includes the applicable Sartorius manufacturer warranty.
Key Features
320 g maximum weighing capacity
0.1 mg readability
Typical repeatability of 0.08 mg at approximately 5% load
Typical repeatability of 0.1 mg near maximum load
Linearity limit of ±0.3 mg
Typical linearity of approximately ±0.06 mg
Typical stabilization time of ≤1.5 seconds
isoCAL automatic internal adjustment
Manual analytical draft shield
90 mm diameter weighing pan
Real-Time Level Support
CalAudit Trail
Integrated protection systems
LED screen with touch technology
User-management and password-protection capabilities
The Sartorius Entris II BCA324I-1S is a high-capacity analytical balance designed for laboratories that need 0.1 mg resolution without the capacity restrictions associated with many conventional analytical balances.
A typical analytical balance may provide approximately 120 g or 220 g maximum capacity.
The BCA324I-1S increases that capacity to 320 g while maintaining 0.1 mg readability.
That additional working range can be particularly useful because balance capacity must accommodate the combined weight of both the sample and its tare vessel.
Larger glassware, crucibles, bottles, containers, and other vessels can consume a significant portion of a lower-capacity balance's available range before the sample is added.
The BCA324I-1S provides considerably more room for those applications while retaining true analytical-level resolution.
Common Applications
The Sartorius BCA324I-1S is well suited for quantitative chemical analysis, pharmaceutical sample preparation, formulation, standards preparation, reagent weighing, gravimetric analysis, quality control, density determination, percentage weighing, differential weighing, filter weighing, residue analysis, materials research, and general quantitative laboratory work.
Pharmaceutical and biotechnology laboratories can use the balance for formulation ingredients, research compounds, reference materials, reagents, buffers, and analytical sample preparation.
Chemical laboratories can use the BCA324I-1S for standards preparation, solution preparation, compound weighing, gravimetric procedures, and quality-control testing.
Materials science and industrial laboratories may find the larger 320 g capacity especially useful when samples or sample holders are heavier than those typically encountered in pharmaceutical or chemical analysis.
Ideal Laboratory Types
The BCA324I-1S is particularly well suited for pharmaceutical, biotechnology, chemical, environmental, analytical testing, academic, food and beverage, cosmetics, materials science, R&D, and quality-control laboratories.
Its 320 g capacity makes it especially useful as a shared or general-purpose analytical balance.
Rather than selecting an analytical balance around one narrow application, laboratories can use the additional capacity to accommodate a wider range of sample containers and procedures.
For laboratories that routinely need 10 µg resolution or particularly small minimum sample quantities, a semi-microbalance may still be preferable.
When 0.1 mg readability satisfies the analytical method, the BCA324I-1S provides an unusually flexible combination of resolution and capacity.
High-Capacity Analytical Weighing Performance
The BCA324I-1S provides 0.1 mg readability throughout its 320 g weighing range.
Sartorius specifies typical repeatability of approximately 0.08 mg at around 5% of maximum load and approximately 0.1 mg near maximum capacity.
The manufacturer specifies a linearity limit of ±0.3 mg and a typical linearity value of approximately ±0.06 mg.
Typical stabilization time is ≤1.5 seconds.
This performance allows the BCA324I-1S to provide true analytical resolution while accommodating significantly heavier total loads than lower-capacity analytical balances.
Why 320 g Capacity Matters
The advantage of the BCA324I-1S becomes particularly apparent when tare weight is considered.
A laboratory may only need to weigh a 20 g sample, but if that sample is placed in a 200 g container, the balance must support a total load of approximately 220 g.
That procedure would already approach the maximum capacity of a conventional 220 g analytical balance.
With 320 g available, the BCA324I-1S provides substantially more room for the vessel and sample while retaining 0.1 mg readability.
This makes the balance useful for laboratories that work with heavier weighing bottles, glassware, crucibles, larger sample containers, specialized holders, or other substantial tare loads.
Minimum Sample Weight & USP Applications
Sartorius technical documentation lists an optimum minimum initial weight of approximately 0.082 g, or 82 mg, according to USP Chapter 41 conditions for this analytical balance family.
The manufacturer also provides a typical minimum initial weight of approximately 0.16 g, or 160 mg.
These figures demonstrate why readability should not be confused with quantitative minimum sample weight.
Although the BCA324I-1S displays changes as small as 0.1 mg, that does not mean a 0.1 mg sample can be quantitatively weighed within typical pharmaceutical uncertainty requirements.
For USP, GMP, GLP, or other controlled procedures, laboratories should establish minimum weight using repeatability testing performed on the installed balance under actual operating conditions.
Controlling Drafts & Airflow
At 0.1 mg readability, even relatively minor air movement can influence the displayed result.
The BCA324I-1S therefore incorporates a manual analytical draft shield to protect the weighing pan and sample from routine laboratory airflow.
The enclosure helps reduce disturbances caused by HVAC systems, doors, nearby personnel, and other sources of moving air.
For best performance, the balance should still be positioned away from direct HVAC outlets, fans, open windows, frequently used doors, and other strong airflow sources.
Vibration, Temperature & Static Control
The BCA324I-1S should be installed on a rigid, stable weighing surface away from significant vibration.
Centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other equipment can transmit vibration through laboratory benches, floors, or surrounding structures.
Temperature differences between samples and the laboratory environment can also influence analytical weighing.
Whenever practical, samples should be allowed to equilibrate to room conditions before critical quantitative measurements.
Static electricity may become significant when weighing powders, filters, plastics, films, glassware, and other materials prone to electrostatic charge.
Appropriate antistatic accessories or handling techniques may be helpful when static becomes a meaningful source of error.
isoCAL Automatic Internal Adjustment
The BCA324I-1S incorporates Sartorius isoCAL automatic internal adjustment.
The “I” in the model designation identifies this internal-adjustment configuration.
isoCAL uses an internal reference weight to automatically perform adjustment when defined time or temperature conditions indicate that adjustment is required.
Sartorius specifies a 1.5 K temperature-change trigger and a four-hour time interval for isoCAL on this model.
Automatic internal adjustment helps maintain consistent analytical performance as laboratory conditions change throughout the day and reduces the need for technicians to manually perform routine adjustment using an external weight.
Independent verification may still be required according to USP, GMP, GLP, ISO, or laboratory-specific quality procedures.
Real-Time Level Support
Correct leveling is important for analytical weighing.
The Entris II Advanced platform incorporates Real-Time Level Support to help users recognize when the balance requires leveling.
This is particularly useful in multi-user laboratories where balances may occasionally be moved or repositioned during cleaning or maintenance.
The system provides additional operator guidance to help ensure that weighing begins with the balance properly set up.
CalAudit Trail
The BCA324I-1S incorporates Sartorius CalAudit Trail functionality.
This supports documentation of calibration and adjustment activity and provides laboratories with a more complete record of balance performance.
Calibration-event documentation can be particularly valuable in pharmaceutical, biotechnology, quality-control, and other laboratories operating under formal quality systems.
Rather than treating adjustment as an undocumented background function, CalAudit Trail provides additional traceability for instrument activity.
Integrated Protection Systems
Entris II Advanced balances incorporate integrated protection systems designed to help operators recognize unsuitable weighing conditions and avoid accepting compromised measurements.
These systems provide additional guidance beyond simply displaying a weight value.
For shared laboratory instruments, integrated safeguards can help standardize weighing practices and reduce dependence on individual operator experience.
LED Screen with Touch Technology
The Entris II Advanced platform uses an LED screen with touch technology for access to weighing functions, applications, settings, adjustment information, and instrument controls.
The interface provides a straightforward menu structure while supporting the additional functionality expected from a modern analytical balance.
For laboratories replacing older instruments, the interface can simplify operator training and make commonly used weighing applications easier to access.
Built-In Applications
The Entris II Advanced platform includes integrated applications for common laboratory weighing procedures.
Applications support procedures such as weighing and dosing, counting, percentage weighing, mixing, totalizing, animal weighing, calculations, density determination, statistics, peak hold, checkweighing, and mass-unit conversion.
Underfloor weighing capability is also available for specialized procedures where a sample cannot conveniently be placed on the standard weighing pan.
Built-in applications can reduce manual calculations and help laboratories standardize repetitive weighing procedures.
Connectivity & Data Transfer
The BCA324I-1S provides electronic interfaces for connection to compatible computers, printers, and laboratory peripherals.
RS232 and USB-C connectivity support electronic transfer of weighing data and integration with digital laboratory workflows.
Direct electronic transfer can reduce dependence on handwritten records and manual transcription.
For laboratories processing large numbers of analytical samples, this can improve efficiency while reducing opportunities for transcription error.
Underfloor Weighing
The BCA324I-1S supports underfloor weighing.
This allows a sample to be suspended beneath the balance rather than positioned directly on the weighing pan.
Underfloor weighing can be useful for density measurements, magnetic materials, unusually shaped objects, or specialized research applications where conventional pan weighing is unsuitable.
Key Specifications
Specification
Sartorius Entris II BCA324I-1S
Balance Type
Analytical Balance
Product Line
Entris II Advanced
Maximum Capacity
320 g
Readability
0.1 mg
Typical Repeatability at Approx. 5% Load
0.08 mg
Typical Repeatability Near Maximum Load
0.1 mg
Linearity Limit
±0.3 mg
Typical Linearity
±0.06 mg
Typical Stabilization Time
≤1.5 seconds
Typical Measurement Time
≤2.0 seconds
Adjustment
Internal automatic / isoCAL
isoCAL Temperature Trigger
1.5 K
isoCAL Time Interval
4 hours
Recommended External Calibration Weight
200 g, E2
Draft Shield
Manual analytical draft shield
Weighing Pan
Round
Pan Diameter
90 mm
Optimum USP Minimum Initial Weight
Approx. 82 mg
Typical Minimum Initial Weight
Approx. 160 mg
Leveling
Real-Time Level Support
Calibration Documentation
CalAudit Trail
Display
LED screen with touch technology
Connectivity
RS232 and USB-C
Underfloor Weighing
Yes
Sensitivity Drift, +10°C to +30°C
±1.0 ppm/K
Operating Temperature
+10°C to +30°C
Power Requirements
100–240 VAC, 50–60 Hz
Condition
New
Warranty
Sartorius manufacturer warranty
Choosing Between 120 g, 220 g & 320 g Analytical Balances
The Entris II Advanced analytical family provides several capacities while maintaining the same 0.1 mg readability.
The BCA124I-1S provides 120 g capacity.
The BCA224I-1S provides 220 g capacity.
The BCA324I-1S increases maximum capacity to 320 g.
For laboratories working almost exclusively with small samples and lightweight vessels, the 120 g model may provide all the capacity required.
The 220 g model provides greater flexibility for routine analytical work and is a strong general-purpose choice.
The 320 g BCA324I-1S becomes particularly attractive when heavier vessels, larger samples, or specialized sample holders are regularly used.
Because all three models provide 0.1 mg readability, laboratories can select capacity according to their actual working requirements without sacrificing displayed analytical resolution.
BCA324I-1S vs. BCA224I-1S
The BCA324I-1S and BCA224I-1S provide the same 0.1 mg readability and share many Entris II Advanced features.
The major difference is maximum capacity.
The BCA224I-1S provides 220 g.
The BCA324I-1S provides 320 g.
That additional 100 g can be significant when heavier tare vessels are involved.
For routine analytical samples that remain comfortably below 220 g including the container, the BCA224I-1S may be sufficient.
For laboratories that want greater tare flexibility or routinely work with heavier total loads, the BCA324I-1S provides additional working headroom.
Analytical Balance vs. Semi-Microbalance
The BCA324I-1S provides conventional analytical readability of 0.1 mg.
A semi-microbalance typically provides 0.01 mg / 10 µg readability, giving it ten times finer displayed resolution.
Semi-micro performance can be valuable for very small samples, expensive compounds, potent materials, pharmaceutical reference standards, and methods with particularly demanding uncertainty requirements.
Greater sensitivity also increases susceptibility to environmental effects such as vibration, airflow, static electricity, and temperature gradients.
When 0.1 mg readability satisfies the analytical method, the BCA324I-1S provides a practical combination of high capacity, analytical sensitivity, rapid stabilization, and ease of use.
Entris II Advanced vs. Entris II Essential
Sartorius offers Entris II balances in both Essential and Advanced configurations.
The Advanced Line represented by the BCA324I-1S adds operator-guidance, quality-control, and workflow features beyond basic weighing functionality.
Real-Time Level Support, CalAudit Trail, integrated protection systems, enhanced user controls, and expanded applications can be especially useful in multi-user or documentation-intensive laboratories.
The Advanced platform is therefore particularly well suited for laboratories where weighing is part of a controlled analytical workflow rather than simply an isolated mass measurement.
New Sartorius Balances from American Instrument Exchange
This Sartorius Entris II BCA324I-1S is offered brand new through American Instrument Exchange.
It is not used or refurbished equipment.
The balance is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.
For laboratories that prefer current-production equipment, factory-new condition, modern Sartorius technology, and manufacturer warranty coverage, the Entris II provides an attractive alternative to purchasing a refurbished analytical balance.
American Instrument Exchange also offers used and refurbished balances for laboratories that prioritize acquisition cost or need discontinued models for established methods.
Shipping & Installation Considerations
The BCA324I-1S should be installed on a rigid, stable, vibration-resistant laboratory surface away from direct HVAC airflow, windows, frequently used doors, centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other sources of vibration or air movement.
After installation, the balance should be leveled and allowed to acclimate to the laboratory environment before critical quantitative measurements begin.
The isoCAL system can then support routine internal adjustment as time and temperature conditions change.
For regulated or particularly demanding applications, installation should be followed by appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to the laboratory's quality procedures.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
Sartorius Entris II BCA324I-1S Analytical Balance FAQs
What is the maximum capacity of the Sartorius BCA324I-1S?
The BCA324I-1S has a maximum weighing capacity of 320 g.
What is the readability of the BCA324I-1S?
The balance provides 0.1 mg readability throughout its weighing range.
Is the BCA324I-1S an analytical balance?
Yes. Sartorius classifies the BCA324I-1S as an analytical balance. It combines conventional 0.1 mg analytical readability with an unusually large 320 g capacity.
Does the BCA324I-1S include isoCAL?
Yes. The “I” configuration incorporates Sartorius isoCAL automatic internal adjustment.
What is the repeatability of the BCA324I-1S?
Sartorius specifies typical repeatability of approximately 0.08 mg at around 5% load and approximately 0.1 mg near maximum load.
What is the linearity of the BCA324I-1S?
Sartorius specifies a linearity limit of ±0.3 mg and a typical linearity value of approximately ±0.06 mg.
How quickly does the BCA324I-1S stabilize?
Typical stabilization time is ≤1.5 seconds.
What is the typical USP minimum sample weight?
Sartorius technical documentation provides an optimum USP minimum initial weight of approximately 82 mg and a typical minimum initial weight of approximately 160 mg. Actual minimum weight should be established under the balance's installed operating conditions.
What external calibration weight does Sartorius recommend?
Sartorius recommends a 200 g E2 external calibrated test weight for verification of the BCA324I-1S.
Why choose a 320 g analytical balance?
The larger capacity provides additional room for heavier samples, containers, and tare vessels while retaining 0.1 mg analytical readability.
What is the difference between the BCA324I-1S and BCA224I-1S?
Both provide 0.1 mg readability. The BCA224I-1S has 220 g maximum capacity, while the BCA324I-1S increases capacity to 320 g.
Is the BCA324I-1S more accurate because it has higher capacity?
Not inherently. The principal advantage is additional working capacity. Balance selection should consider readability, repeatability, minimum weight, environmental conditions, and the laboratory's actual weighing requirements rather than maximum capacity alone.
Can weighing results be transferred electronically?
Yes. The Entris II Advanced platform provides electronic interfaces including RS232 and USB-C for connection to compatible computers, printers, and laboratory peripherals.
Is this Sartorius Entris II balance new or refurbished?
This BCA324I-1S is offered brand new by American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.
Why choose the Sartorius Entris II BCA324I-1S?
The BCA324I-1S combines 320 g capacity with 0.1 mg analytical readability, isoCAL automatic internal adjustment, rapid stabilization, Real-Time Level Support, CalAudit Trail, integrated protection systems, modern touch operation, built-in applications, and electronic connectivity in a current-generation analytical balance.
CLICK HERE to see the Sartorius Entris II BCA324I-1s analytical balance on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
