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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 1-Gallon Ultrasonic Cleaner - NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1549 CLEANER
Size: $712.32
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU1 1-Gallon Ultrasonic Cleaner – New

The Tuttnauer CSU1 Clean & Simple 1-Gallon Ultrasonic Cleaner is a compact benchtop ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, veterinary tools, laboratory implements, and other compatible items requiring effective cleaning before subsequent rinsing, inspection, disinfection, sterilization, or further processing.

As the smallest model in Tuttnauer's Clean & Simple ultrasonic cleaner family, the CSU1 is particularly well suited to facilities with lower instrument volumes, limited counter space, or a need for a dedicated ultrasonic cleaner at an individual workstation or within a specific department. The cleaning tank accommodates a standard assortment of instruments or up to two half-size instrument cassettes.

The CSU1 operates at 60 kHz, generating ultrasonic cavitation throughout the cleaning solution to help loosen soils and debris from instrument surfaces, hinges, serrations, joints, grooves, recesses, and other complex areas that can be difficult to clean consistently by hand.

This standard CSU1 configuration provides the core ultrasonic cleaning system without an integrated heater or included stainless-steel safety basket. For customers who do not require those accessories, it provides a straightforward and economical way to add Tuttnauer ultrasonic cleaning capability to an instrument-processing workflow.

This Tuttnauer CSU1 ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Compact 1-gallon platform

  • Holds a standard selection of instruments or two half-size cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Stainless-steel ultrasonic cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Compact 10.25"W × 8.25"H × 6.5"D overall dimensions

  • Non-heated standard configuration

  • Basket available with other configurations

  • Designed for quieter ultrasonic cleaning

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU1 brings ultrasonic instrument cleaning to facilities that do not need the capacity of a larger 3- or 6-gallon system.

Ultrasonic cleaning uses high-frequency acoustic energy transmitted through a liquid cleaning solution. This energy creates microscopic cavitation bubbles throughout the tank. As these bubbles repeatedly form and collapse, they generate localized cleaning action against submerged instrument surfaces.

Because cavitation occurs throughout the solution, ultrasonic cleaning can act on complex surfaces simultaneously. Hinges, serrations, grooves, joints, recesses, and other difficult-to-reach areas can all be exposed to cleaning action without relying exclusively on manual brushing or wiping.

The CSU1 packages this technology into a compact system that can fit comfortably into smaller instrument-processing areas.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU1
Equipment Type Ultrasonic Cleaner
Nominal Size 1 Gallon
Actual Tank Capacity Approx. 0.85 gal. / 3.2 L
Ultrasonic Frequency 60 kHz
Instrument Capacity Standard Selection of Instruments
Cassette Capacity Up to 2 Half-Size Cassettes
Heater No
Safety Basket Not Included in Standard Configuration
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 9.38"W × 4"H × 5.38"D
Overall Dimensions 10.25"W × 8.25"H × 6.5"D
Cleaning Chemistry Compatible with Appropriate Ultrasonic Cleaning Solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU1 is designed for cleaning compatible reusable instruments and small components before later processing. Common applications include dental instruments, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its smaller capacity makes it particularly attractive for facilities processing limited instrument volumes or those that prefer to operate several smaller dedicated cleaning stations instead of one centralized high-capacity cleaner.

Ideal Laboratory and Clinical Environments

The CSU1 is well suited for dental practices, specialty dental offices, medical offices, outpatient clinics, veterinary practices, teaching laboratories, research laboratories, university facilities, and other environments where a compact ultrasonic cleaner can be integrated directly into the existing workflow.

Its small footprint can also make it useful as a secondary or dedicated ultrasonic cleaner within a larger facility.

Compact 1-Gallon Cleaning Platform

The CSU1 is the smallest ultrasonic cleaning system in Tuttnauer's Clean & Simple family.

Its tank measures approximately 9.38 inches wide × 4 inches high × 5.38 inches deep, while the complete unit occupies only approximately 10.25 inches wide × 8.25 inches high × 6.5 inches deep.

That compact footprint can be especially valuable in dental offices, clinics, and laboratories where counter space is limited.

Instead of allocating space to a larger cleaner with unused capacity, facilities with modest instrument volume can choose a system more closely matched to their daily workload.

Holds Two Half-Size Instrument Cassettes

Tuttnauer specifies that the 1-gallon Clean & Simple system can accommodate a standard assortment of instruments or up to two half-size instrument cassettes.

This makes the CSU1 a practical choice for smaller cassette-based workflows.

Facilities using full-size cassettes or routinely processing several instrument sets simultaneously should consider the larger CSU3 or CSU6 systems instead.

Selecting an ultrasonic cleaner based on actual cassette and instrument volume can help reduce unnecessary batch cycles without occupying more counter space than required.

60 kHz Ultrasonic Cleaning

The CSU1 operates at an ultrasonic frequency of 60 kHz.

Ultrasonic energy transmitted through the cleaning solution produces microscopic cavitation bubbles. As these bubbles collapse against submerged surfaces, they create localized cleaning action that helps loosen soils and debris.

Tuttnauer describes its 60 kHz Clean & Simple technology as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic systems.

For reusable instruments that may undergo cleaning repeatedly during their service life, this balance between cleaning performance and instrument care is an important consideration.

Cleaning Complex Instrument Surfaces

One of the primary reasons for using ultrasonic cleaning is its ability to act on complex instrument geometry.

Hinges, serrations, joints, box locks, grooves, recesses, textured surfaces, and other difficult-to-reach areas can retain contamination even when the visible exterior of an instrument appears clean.

Ultrasonic cavitation occurs throughout the cleaning solution, allowing cleaning action to reach many of these surfaces simultaneously.

The CSU1 should always be used according to the cleaning instructions for the instruments and materials being processed.

Designed for Smaller Instrument Loads

The CSU1 is not intended to compete with the CSU3 or CSU6 on maximum throughput. Its advantage is matching the ultrasonic cleaning system to a smaller workload.

For a dental practice, veterinary office, specialty clinic, or laboratory processing relatively small instrument batches, a compact cleaner can reduce counter-space requirements and the volume of cleaning solution needed to fill the tank.

The smaller tank can also make the CSU1 useful for dedicated cleaning applications where separating particular instruments or components from a larger general-purpose cleaning workflow is desirable.

Standard Non-Heated Configuration

The basic CSU1 does not include an integrated heater.

This makes it suitable for ultrasonic cleaning procedures that do not require active solution heating or where the selected cleaning chemistry performs effectively under the recommended conditions without a built-in heater.

Not every ultrasonic cleaning process requires heat. Appropriate conditions depend on the instrument, materials, type of soil, and cleaning chemistry being used.

Customers requiring heated ultrasonic cleaning can select the heater-equipped CSU1 configuration instead.

Flexible Accessory Configuration

The standard CSU1 provides the core ultrasonic cleaning platform without automatically adding accessories that every customer may not require.

This can make the basic model an economical choice for facilities that want a simple ultrasonic cleaning system or already have an established instrument-handling procedure.

Customers who want basket-based instrument handling can choose the basket-equipped configuration, while customers requiring heat can select the heater-equipped version. Tuttnauer also offers a configuration combining both features.

Ultrasonic Cleaning Before Sterilization

The CSU1 is an ultrasonic cleaner, not a sterilizer.

Its role is to help remove soils and debris from compatible reusable instruments before whatever additional processing is required for their intended use.

For instruments requiring steam sterilization, ultrasonic cleaning may be incorporated into the cleaning process before autoclaving.

After ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to manufacturer instructions and established facility procedures.

Cleaning and Sterilization Perform Different Functions

Cleaning removes soils and contamination from instrument surfaces. Sterilization is a separate process intended to destroy viable microorganisms when required for the instrument's intended use.

An ultrasonic cleaner therefore cannot replace an autoclave.

Instead, the Tuttnauer CSU1 and a properly sized Tuttnauer autoclave can perform complementary functions within a reusable-instrument processing workflow.

Tuttnauer Clean & Simple Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaner family.

The tablets dissolve in a water-filled tank to create the working cleaning solution. The enzymatic formulation is designed to help break down protein-containing soils.

The tablet format also simplifies storage and preparation compared with measuring some liquid concentrates.

Facilities should follow current Tuttnauer instructions for tablet quantity, solution volume, exposure time, replacement schedule, and operating conditions.

Stainless-Steel Cleaning Tank

The CSU1 incorporates a stainless-steel ultrasonic tank designed for repeated cleaning cycles.

Stainless steel provides a durable and cleanable surface appropriate for routine dental, clinical, veterinary, and laboratory environments.

Only cleaning solutions suitable for ultrasonic use and compatible with both the tank and instruments should be used.

Flammable liquids, inappropriate solvents, and incompatible chemicals should not be introduced into the ultrasonic cleaner.

Durable Exterior Housing

Tuttnauer surrounds the cleaning tank with a durable vinyl-clad steel housing designed to provide an easily maintained exterior.

The contemporary design and small footprint make the CSU1 particularly easy to integrate into offices and instrument-processing areas where equipment space is limited.

Quiet Operation for Smaller Workspaces

Tuttnauer emphasizes quiet operation as an advantage of its 60 kHz Clean & Simple ultrasonic cleaning technology.

This can be especially beneficial with the CSU1 because compact ultrasonic cleaners are frequently installed close to occupied workstations rather than in large centralized processing rooms.

For dental practices, clinics, veterinary offices, and laboratories, quieter operation can make repeated cleaning cycles less disruptive to the surrounding workspace.

CSU1 vs. CSU1BK

The standard CSU1 and basket-equipped version use the same basic 1-gallon ultrasonic cleaning platform.

The basket-equipped configuration adds a stainless-steel safety basket for more convenient loading and removal of instruments.

Customers who want the simplest configuration can choose the CSU1, while those who prefer basket-based instrument handling may find the CSU1BK more convenient.

CSU1 vs. CSU1H

The heater-equipped version adds active solution heating to the compact 1-gallon platform.

The standard CSU1 is appropriate when active heating is unnecessary. The CSU1H provides additional flexibility for compatible cleaning chemistries and applications that benefit from elevated solution temperature.

CSU1 vs. CSU1HBK

The CSU1HBK is the most fully equipped configuration in the 1-gallon Clean & Simple family, combining an integrated heater with a stainless-steel safety basket.

The standard CSU1 provides the essential 60 kHz ultrasonic cleaning platform without those additional features.

For customers seeking a compact, straightforward, and economical Tuttnauer ultrasonic cleaner, the basic CSU1 can be an excellent fit.

CSU1 vs. Tuttnauer CSU3

The CSU1 is designed for smaller instrument loads and accommodates up to two half-size cassettes.

The CSU3 platform provides approximately 3.25 gallons / 12.3 L of tank capacity and holds up to three full-size cassettes.

Small practices and low-volume laboratories may find the CSU1 sufficient, while facilities processing multiple full-size cassettes should consider the CSU3.

CSU1 vs. Tuttnauer CSU6

The CSU6 is Tuttnauer's high-capacity Clean & Simple platform, with approximately 6.5 gallons / 24.6 L of actual tank capacity and room for up to six full-size cassettes.

The CSU1 occupies the opposite end of the range.

Facilities should therefore choose between these systems based primarily on actual instrument volume rather than assuming that a larger tank is always preferable. The CSU1 can provide a more space-efficient and economical solution when only small batches need to be processed.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Tuttnauer's Clean & Simple family provides three primary capacity levels.

The CSU1 is the compact option for a standard assortment of instruments or two half-size cassettes. The CSU3 provides intermediate capacity for up to three full-size cassettes. The CSU6 is designed for higher-volume processing and accommodates up to six full-size cassettes.

Within each capacity range, customers can select configurations based on whether they require a basket, heater, both features, or simply the standard ultrasonic cleaning platform.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU1 brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, universities, and other organizations to source ultrasonic cleaners alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers can also compare the complete Clean & Simple family to choose a cleaning system based on actual instrument volume, cassette size, available counter space, and accessory requirements.

Pairing the CSU1 with a Tuttnauer Autoclave

For reusable instruments requiring steam sterilization, the CSU1 can serve as the cleaning stage within a broader instrument-processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to help remove soils and debris. After appropriate rinsing, drying, inspection, and packaging, instruments can then be processed in a properly sized Tuttnauer autoclave when sterilization is required.

For smaller practices, pairing appropriately sized cleaning and sterilization equipment can provide an efficient workflow without unnecessarily dedicating space to oversized equipment.

Related Equipment

Facilities purchasing the Tuttnauer CSU1 may also require ultrasonic cleaning baskets, instrument cassettes, Tuttnauer Clean & Simple cleaning tablets, tabletop autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU1 1-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU1?

The CSU1 is the compact standard configuration in Tuttnauer's 1-gallon Clean & Simple ultrasonic cleaner family.

What is the actual tank capacity?

Tuttnauer literature specifies approximately 0.85 gallon / 3.2 L of actual tank capacity for the CSU1 platform.

What ultrasonic frequency does the CSU1 use?

The Clean & Simple system operates at 60 kHz.

How many instrument cassettes does it hold?

Tuttnauer specifies a standard assortment of instruments or up to two half-size cassettes.

Does the CSU1 hold full-size instrument cassettes?

The 1-gallon model is specified for two half-size cassettes. Facilities using full-size cassettes should consider the CSU3 or CSU6 platforms.

Does the standard CSU1 include a heater?

No. The standard CSU1 is the non-heated configuration.

Does the standard CSU1 include a basket?

The standard configuration does not include the stainless-steel safety basket supplied with basket-equipped versions.

What are the tank dimensions?

The tank measures approximately 9.38"W × 4"H × 5.38"D.

What are the overall dimensions?

The CSU1 measures approximately 10.25"W × 8.25"H × 6.5"D.

Can the CSU1 clean dental instruments?

Yes. Dental instrument cleaning is a primary application for Tuttnauer's Clean & Simple ultrasonic cleaner family.

Can laboratories use the CSU1?

Yes. It can be used to clean compatible laboratory tools, instruments, and small components approved for ultrasonic cleaning.

Can veterinary facilities use it?

Yes. The CSU1 can be used for compatible reusable veterinary instruments and tools.

Does the CSU1 sterilize instruments?

No. The CSU1 is an ultrasonic cleaning system and does not replace an autoclave or another required sterilization process.

Can the CSU1 be used before autoclaving?

Yes. When appropriate for the instruments involved, ultrasonic cleaning can be part of the cleaning process before steam sterilization.

Can Tuttnauer Clean & Simple tablets be used?

Yes. Tuttnauer offers Clean & Simple enzymatic cleaning tablets for its ultrasonic cleaning systems.

Is the CSU1 a good choice for a small dental practice?

It can be an excellent option when instrument volume is relatively low and two half-size cassette capacity is sufficient.

What is the difference between the CSU1 and CSU1BK?

The basket-equipped configuration adds a stainless-steel safety basket to the standard ultrasonic cleaning platform.

What is the difference between the CSU1 and CSU1H?

The heater-equipped configuration adds active solution heating.

What is the difference between the CSU1 and CSU1HBK?

The CSU1HBK includes both a heater and stainless-steel safety basket, while the CSU1 is the basic configuration.

How does the CSU1 compare with the CSU3?

The CSU1 handles a standard instrument assortment or two half-size cassettes, while the CSU3 accommodates up to three full-size cassettes.

How does the CSU1 compare with the CSU6?

The CSU1 is intended for small instrument loads, while the CSU6 accommodates up to six full-size cassettes for higher-volume processing.

Is this Tuttnauer ultrasonic cleaner brand new?

Yes. American Instrument Exchange sells the CSU1 as brand-new equipment.

Does the CSU1 include a warranty?

Yes. It includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.