Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 1-Gallon Ultrasonic Cleaner with Basket- NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1549A CLEANER
Size: $834.75
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU1BK 1-Gallon Ultrasonic Cleaner with Basket – New

The Tuttnauer CSU1BK Clean & Simple 1-Gallon Ultrasonic Cleaner with Basket is a compact benchtop ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, veterinary tools, laboratory implements, and other compatible items that require effective cleaning before subsequent rinsing, inspection, disinfection, sterilization, or further processing.

Designed for smaller instrument loads and limited counter space, the CSU1BK combines Tuttnauer’s 60 kHz ultrasonic cleaning technology with an included stainless-steel safety basket for convenient instrument handling. The 1-gallon platform accommodates a standard selection of instruments or up to two half-size instrument cassettes, making it particularly well suited to small dental practices, clinics, veterinary offices, and laboratories that do not require a larger ultrasonic cleaning system.

The included basket helps keep compatible instruments organized during cleaning, prevents them from resting directly against the bottom of the ultrasonic tank, and simplifies loading and removal. Unlike heater-equipped versions of the CSU1, this basket-only configuration does not include an integrated heater.

This Tuttnauer 1-gallon ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Compact 1-gallon cleaning platform

  • Stainless-steel safety basket included

  • Holds a standard selection of instruments or up to two half-size cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Stainless-steel ultrasonic cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Compact 10.25"W × 8.25"H × 6.5"D footprint

  • Non-heated basket configuration

  • Designed for quieter ultrasonic cleaning

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU1BK combines the small footprint of the Clean & Simple 1-gallon platform with the convenience of an included instrument basket.

Ultrasonic cleaning uses high-frequency acoustic energy transmitted through a liquid cleaning solution. This energy produces microscopic cavitation bubbles throughout the tank. As these bubbles repeatedly form and collapse, they create localized cleaning action against submerged surfaces.

Because cavitation occurs throughout the cleaning solution, ultrasonic cleaning can act on hinges, serrations, joints, grooves, recesses, and other complex instrument surfaces that may be difficult to clean consistently through manual methods alone.

The included stainless-steel basket provides a convenient way to organize and handle instruments during this process while helping keep them off the bottom of the ultrasonic tank.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU1BK
Equipment Type Ultrasonic Cleaner with Basket
Nominal Size 1 Gallon
Actual Tank Capacity Approx. 0.85 gal. / 3.2 L
Ultrasonic Frequency 60 kHz
Instrument Capacity Standard Selection of Instruments
Cassette Capacity Up to 2 Half-Size Cassettes
Safety Basket Stainless Steel, Included
Heater No
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 9.38"W × 4"H × 5.38"D
Overall Dimensions 10.25"W × 8.25"H × 6.5"D
Cleaning Chemistry Compatible with Appropriate Ultrasonic Cleaning Solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU1BK is designed for cleaning compatible reusable instruments and small components before later processing. Typical applications include dental instruments, half-size instrument cassettes, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its smaller tank is particularly useful for facilities processing modest instrument volumes or for organizations that want a dedicated ultrasonic cleaner for a particular department, workstation, or group of instruments.

Ideal Laboratory and Clinical Environments

The CSU1BK is well suited for dental practices, specialty dental offices, outpatient clinics, medical offices, veterinary practices, research laboratories, university laboratories, teaching facilities, and other environments where a compact ultrasonic instrument cleaner is preferable to a larger centralized system.

Its small footprint also makes it useful as a secondary ultrasonic cleaner within a larger facility.

Compact 1-Gallon Ultrasonic Cleaner

The CSU1BK provides ultrasonic cleaning capability in a particularly small benchtop footprint.

The stainless-steel tank measures approximately 9.38 inches wide × 4 inches high × 5.38 inches deep, while the complete unit measures approximately 10.25 inches wide × 8.25 inches high × 6.5 inches deep.

This compact size allows facilities to add ultrasonic instrument cleaning without dedicating the counter space required for a 3- or 6-gallon cleaner.

For low-volume workflows, the smaller tank can also reduce the amount of cleaning solution needed compared with filling a substantially larger system for relatively small instrument batches.

Holds Up to Two Half-Size Instrument Cassettes

Tuttnauer specifies that the Clean & Simple 1-gallon platform accommodates a standard selection of instruments or up to two half-size instrument cassettes.

This makes the CSU1BK especially useful for smaller cassette-based workflows.

Facilities that routinely process full-size instrument cassettes should consider the CSU3 family, which accommodates up to three full-size cassettes, or the CSU6 family, which accommodates up to six.

Choosing a cleaner based on actual instrument and cassette volume can help reduce unnecessary cleaning cycles without purchasing equipment larger than the workflow requires.

Stainless-Steel Safety Basket Included

The included stainless-steel safety basket is the defining feature of this CSU1 configuration.

The basket provides a convenient way to organize compatible instruments during ultrasonic cleaning while helping prevent direct contact with the bottom of the cleaning tank.

After a cleaning cycle, the basket and its contents can be lifted together rather than requiring instruments to be individually retrieved from the solution.

For facilities processing multiple small batches throughout the day, this can make routine instrument handling considerably more convenient.

Benefits of Basket-Based Instrument Handling

An ultrasonic cleaning basket provides several practical advantages beyond simple instrument storage.

Keeping instruments off the tank bottom helps ensure they are positioned appropriately within the ultrasonic cleaning system. The basket also keeps small instruments together, simplifies loading and unloading, and allows excess cleaning solution to drain as the basket is lifted from the tank.

For dental practices and other facilities that process organized instrument sets, basket-based handling can help create a cleaner and more consistent workflow between ultrasonic cleaning and subsequent rinsing, inspection, packaging, or sterilization.

60 kHz Ultrasonic Cleaning

The CSU1BK operates at 60 kHz.

Ultrasonic energy transmitted through the cleaning solution creates microscopic cavitation bubbles. As these bubbles form and collapse, they produce localized cleaning action against submerged surfaces.

Because this process occurs throughout the solution, ultrasonic cleaning can reach many difficult-to-access instrument surfaces simultaneously.

Tuttnauer describes its 60 kHz Clean & Simple systems as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic cleaning systems.

Cleaning Complex Instrument Surfaces

Reusable instruments can contain hinges, joints, serrations, grooves, box locks, recessed areas, and textured surfaces that are difficult to address consistently through manual cleaning.

Ultrasonic cavitation helps bring cleaning action into many of these complex areas.

This makes ultrasonic cleaning particularly useful as part of a reusable-instrument processing workflow where thorough removal of soils and debris is important before later processing.

The CSU1BK should always be used according to the cleaning instructions for the specific instruments and materials involved.

Non-Heated Ultrasonic Cleaning

The CSU1BK does not include an integrated heater.

This makes it appropriate for cleaning procedures that do not require active solution heating or where the selected cleaning chemistry performs effectively under the recommended conditions without a built-in heater.

Not every ultrasonic cleaning application requires heat. Appropriate cleaning conditions depend on the instruments, materials, type of soil, and cleaning chemistry involved.

Facilities that specifically require heated cleaning can select either the heater-only CSU1 configuration or the basket-and-heater version.

Designed for Small Instrument Loads

The CSU1BK is intended for facilities that value compact size and convenient instrument handling more than maximum batch capacity.

A larger ultrasonic cleaner may provide little practical advantage for a small dental office, specialty practice, veterinary clinic, or laboratory that processes only modest quantities of instruments at one time.

The CSU1BK allows these facilities to use ultrasonic cleaning without unnecessarily increasing equipment footprint or cleaning-solution volume.

Instrument Cleaning Before Sterilization

The CSU1BK is an ultrasonic cleaner, not a sterilizer.

Its purpose is to help remove soils and debris from compatible reusable instruments before whatever additional processing is required for their intended use.

For instruments that require steam sterilization, ultrasonic cleaning may be incorporated into the cleaning process before autoclaving.

After cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to manufacturer instructions and established facility procedures.

Cleaning and Sterilization Are Separate Processes

Ultrasonic cleaning and steam sterilization perform different functions.

Cleaning helps remove soils, residues, and contamination from instrument surfaces. Sterilization is a separate process intended to destroy viable microorganisms when required for an instrument's intended use.

The CSU1BK therefore does not replace an autoclave.

Instead, a Tuttnauer ultrasonic cleaner and appropriately sized Tuttnauer autoclave can serve complementary roles within the same instrument-processing workflow.

Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for its ultrasonic cleaning systems.

The tablets dissolve in a water-filled tank to create the working cleaning solution. The enzymatic formulation is designed to help break down protein-containing soils.

The tablet format can simplify storage and solution preparation, which can be particularly useful in smaller practices where storage space may also be limited.

Facilities should follow current Tuttnauer instructions for the appropriate tablet quantity, water volume, exposure time, solution replacement schedule, and other operating conditions.

Stainless-Steel Cleaning Tank

The CSU1BK uses a stainless-steel ultrasonic tank designed for repeated instrument-cleaning cycles.

Stainless steel provides a durable and cleanable surface suitable for routine dental, clinical, veterinary, and laboratory environments.

Only cleaning solutions appropriate for ultrasonic use and compatible with both the tank and instruments should be used.

Flammable liquids, inappropriate solvents, and incompatible chemicals should not be introduced into the ultrasonic cleaner.

Compact Design for Limited Counter Space

With overall dimensions of approximately 10.25"W × 8.25"H × 6.5"D, the CSU1BK can fit into instrument-processing areas where larger cleaners may be impractical.

This can be particularly valuable in dental practices, medical offices, veterinary clinics, and smaller laboratories where several pieces of equipment must share limited benchtop space.

The compact footprint also makes the CSU1BK a practical choice as a secondary or dedicated ultrasonic cleaning system within a larger organization.

Quiet Operation

Tuttnauer emphasizes quiet cleaning power as an advantage of its 60 kHz Clean & Simple technology.

This is particularly useful for compact cleaners because they are often positioned close to staff workstations rather than in separate centralized processing rooms.

For practices that run multiple ultrasonic cleaning cycles throughout the day, reduced operating noise can make the system easier to integrate into the normal working environment.

CSU1BK vs. Standard CSU1

The standard CSU1 and CSU1BK use the same basic compact ultrasonic cleaning platform.

The CSU1BK adds the stainless-steel safety basket.

Facilities that want the lowest-cost basic configuration may prefer the standard CSU1, while customers who value organized basket-based instrument handling can choose the CSU1BK.

CSU1BK vs. CSU1H

The CSU1BK and heater-equipped version provide different added features.

The CSU1BK includes a stainless-steel safety basket without integrated heat.

The CSU1H includes a heater without the basket.

Customers should choose between them based on whether basket-based handling or heated cleaning is more important to their established instrument-processing workflow.

CSU1BK vs. CSU1HBK

Both the CSU1BK and CSU1HBK include the stainless-steel safety basket.

The CSU1HBK additionally includes an integrated heater.

Facilities that do not require heated cleaning can choose the simpler CSU1BK. Customers wanting both features in the same compact system should consider the CSU1HBK.

CSU1BK vs. Tuttnauer CSU3

The CSU1 platform accommodates a standard selection of instruments or up to two half-size cassettes.

The larger CSU3 platform accommodates up to three full-size instrument cassettes.

For small practices and lower-volume laboratories, the CSU1BK may provide sufficient capacity with a much smaller footprint. Facilities routinely using full-size cassettes should consider the CSU3 family.

CSU1BK vs. Tuttnauer CSU6

The CSU6 is Tuttnauer's high-capacity Clean & Simple platform and accommodates up to six full-size cassettes.

The CSU1BK is designed for a very different use case: small instrument loads, compact work areas, and lower-volume processing.

Choosing between the two should be based on actual instrument throughput, cassette size, available counter space, and cleaning-solution requirements rather than simply selecting the largest tank available.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Tuttnauer's Clean & Simple family provides capacity options for a wide range of instrument-processing environments.

The CSU1 family is the compact choice for a standard assortment of instruments or up to two half-size cassettes. The CSU3 family provides intermediate capacity for three full-size cassettes. The CSU6 family provides higher-volume capacity for up to six full-size cassettes.

Within the 1-gallon family, customers can select the basic CSU1, basket-equipped CSU1BK, heater-equipped CSU1H, or CSU1HBK with both basket and heater.

The CSU1BK is particularly well suited to customers who want convenient basket-based instrument handling without paying for a heater they do not need.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies this Tuttnauer 1-gallon ultrasonic cleaner brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, universities, and other organizations to source ultrasonic cleaners alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers can also compare the complete 1-, 3-, and 6-gallon Clean & Simple families to select a system based on actual instrument volume, cassette size, available counter space, and accessory requirements.

Pairing the CSU1BK with a Tuttnauer Autoclave

For reusable instruments requiring steam sterilization, the CSU1BK can provide the cleaning stage within a broader instrument-processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to help remove soils and debris. After appropriate rinsing, drying, inspection, and packaging, instruments requiring sterilization can then be processed in a properly sized Tuttnauer autoclave.

For smaller practices, pairing compact cleaning and sterilization equipment can provide an efficient workflow while conserving valuable counter space.

Related Equipment

Facilities purchasing the Tuttnauer CSU1BK may also require instrument cassettes, Tuttnauer Clean & Simple cleaning tablets, tabletop autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU1BK 1-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU1BK?

The CSU1BK is the basket-equipped version of Tuttnauer's compact 1-gallon Clean & Simple ultrasonic cleaning system.

Does the CSU1BK include a basket?

Yes. This configuration includes a stainless-steel safety basket.

Does the CSU1BK include a heater?

No. This is the basket-only, non-heated configuration.

What ultrasonic frequency does it use?

The Clean & Simple system operates at 60 kHz.

How many instrument cassettes does it hold?

Tuttnauer specifies a standard assortment of instruments or up to two half-size cassettes.

Does the CSU1BK hold full-size cassettes?

The CSU1 platform is specified for half-size cassettes. Facilities routinely processing full-size cassettes should consider the CSU3 or CSU6 families.

What are the tank dimensions?

The tank measures approximately 9.38"W × 4"H × 5.38"D.

What are the overall dimensions?

The complete unit measures approximately 10.25"W × 8.25"H × 6.5"D.

Why is the stainless-steel basket useful?

The basket keeps compatible instruments organized, helps prevent direct contact with the tank bottom, and makes loading and removal more convenient.

Can the CSU1BK clean dental instruments?

Yes. Dental instrument cleaning is a primary application for Tuttnauer's Clean & Simple ultrasonic cleaning systems.

Can laboratories use the CSU1BK?

Yes. It can be used for compatible laboratory tools, reusable instruments, and small components suitable for ultrasonic cleaning.

Can veterinary practices use it?

Yes. The CSU1BK can be appropriate for compatible reusable veterinary instruments.

Does the CSU1BK sterilize instruments?

No. It is an ultrasonic cleaning system and does not replace an autoclave.

Can it be used before autoclaving?

Yes. When appropriate for the instruments involved, ultrasonic cleaning can be part of the cleaning process before steam sterilization.

Can Tuttnauer Clean & Simple tablets be used?

Yes. Tuttnauer offers Clean & Simple enzymatic cleaning tablets for its ultrasonic cleaning systems.

Is a heater necessary for ultrasonic cleaning?

No. Whether active heating is useful depends on the cleaning chemistry, instruments, materials, and type of soil involved.

What is the difference between the CSU1BK and standard CSU1?

The CSU1BK adds the stainless-steel safety basket to the basic ultrasonic cleaning platform.

What is the difference between the CSU1BK and CSU1H?

The CSU1BK includes a basket without heat, while the CSU1H provides an integrated heater without the included basket.

What is the difference between the CSU1BK and CSU1HBK?

Both include a basket, but the CSU1HBK additionally includes an integrated heater.

How does the CSU1BK compare with the CSU3?

The CSU1 platform accommodates two half-size cassettes, while the CSU3 platform accommodates up to three full-size cassettes.

Is this Tuttnauer ultrasonic cleaner brand new?

Yes. American Instrument Exchange sells this unit as brand-new equipment.

Does it include a warranty?

Yes. It includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.