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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 1-Gallon Ultrasonic Cleaner with Basket & Heater - NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1549AAA CLEANER
Size: $953.68
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU1HBK 1-Gallon Ultrasonic Cleaner with Basket and Heater – New

The Tuttnauer CSU1HBK Clean & Simple 1-Gallon Ultrasonic Cleaner with Basket and Heater combines compact benchtop dimensions with heated ultrasonic cleaning and convenient basket-based instrument handling. Designed for reusable dental instruments, clinical instruments, veterinary tools, laboratory implements, and other compatible items, the CSU1HBK provides an effective cleaning step before subsequent rinsing, inspection, disinfection, sterilization, or further processing.

As the most fully equipped configuration in Tuttnauer’s compact 1-gallon Clean & Simple family, the CSU1HBK includes both an integrated heater and stainless-steel safety basket. The heater can improve the performance of compatible cleaning chemistry when elevated solution temperature is appropriate, while the basket simplifies loading and removal and helps keep instruments from resting directly against the bottom of the ultrasonic tank.

The compact cleaning chamber accommodates a standard assortment of instruments or up to two half-size instrument cassettes. With overall dimensions of only 10.25 inches wide × 8.25 inches high × 6.5 inches deep, the CSU1HBK is particularly well suited to dental offices, clinics, veterinary practices, and laboratories where counter space is limited.

The system operates at 60 kHz, generating ultrasonic cavitation throughout the cleaning solution to help loosen soils and debris from instrument surfaces and difficult-to-reach areas.

This Tuttnauer CSU1HBK ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Model CSU1HBK

  • Compact 1-gallon cleaning platform

  • Holds a standard selection of instruments or two half-size cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Integrated heater for compatible heated-cleaning applications

  • Stainless-steel safety basket included

  • Stainless-steel ultrasonic cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Compact 10.25"W × 8.25"H × 6.5"D footprint

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU1HBK provides the basket and heater features of a fully equipped ultrasonic cleaner in Tuttnauer’s smallest Clean & Simple platform.

Ultrasonic cleaning uses high-frequency acoustic energy transmitted through a liquid cleaning solution. This energy creates microscopic cavitation bubbles throughout the tank. As these bubbles repeatedly form and collapse, they generate localized cleaning action against submerged surfaces.

Because cavitation occurs throughout the solution, ultrasonic cleaning can reach hinges, serrations, joints, grooves, recesses, and other areas that may be difficult to clean consistently by hand.

The integrated heater adds flexibility for cleaning chemistries that perform effectively at elevated temperatures, while the included basket provides convenient instrument handling within the compact cleaning chamber.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU1HBK
Equipment Type Heated Ultrasonic Cleaner with Basket
Nominal Size 1 Gallon
Actual Tank Capacity Approx. 0.85 gal. / 3.2 L
Ultrasonic Frequency 60 kHz
Instrument Capacity Standard Selection of Instruments
Cassette Capacity Up to 2 Half-Size Cassettes
Heater Included
Safety Basket Stainless Steel, Included
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 9.38"W × 4"H × 5.38"D
Overall Dimensions 10.25"W × 8.25"H × 6.5"D
Cleaning Chemistry Compatible with Appropriate Ultrasonic Cleaning Solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU1HBK is designed for cleaning compatible reusable instruments and small components before later processing. Typical applications include dental instruments, half-size instrument cassettes, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its combination of compact capacity, heat, and basket-based handling makes it particularly attractive for smaller practices and laboratories that want a fully equipped ultrasonic cleaning system without dedicating counter space to a larger 3- or 6-gallon unit.

Ideal Laboratory and Clinical Environments

The CSU1HBK is well suited for dental practices, specialty dental offices, outpatient clinics, medical offices, veterinary practices, research laboratories, university laboratories, teaching facilities, and other environments that process relatively small batches of reusable instruments.

Its compact size can also make it useful as a dedicated ultrasonic cleaner within a larger facility where a particular instrument group, department, or workstation requires its own cleaning system.

Compact 1-Gallon Cleaning Platform

One of the CSU1HBK’s most important advantages is its small footprint.

The tank measures approximately 9.38 inches wide × 4 inches high × 5.38 inches deep, while the complete system measures only approximately 10.25 inches wide × 8.25 inches high × 6.5 inches deep.

This allows facilities to add heated ultrasonic cleaning capability without allocating the counter space required for larger systems.

For practices processing smaller instrument batches, choosing a cleaner matched to actual workload can also reduce the amount of cleaning solution required for each tank fill.

Holds Up to Two Half-Size Instrument Cassettes

Tuttnauer specifies that its 1-gallon Clean & Simple system accommodates a standard assortment of instruments or up to two half-size instrument cassettes.

This makes the CSU1HBK particularly appropriate for compact cassette-based workflows.

The basket can help keep instruments organized during cleaning, while the small tank provides sufficient room for lower-volume instrument processing.

Facilities routinely using full-size cassettes should consider the larger CSU3 or CSU6 Clean & Simple systems.

Integrated Heater

The CSU1HBK includes an integrated heater for ultrasonic cleaning procedures that benefit from elevated solution temperature.

Appropriate heating can improve the activity of compatible cleaning chemistry and assist in loosening certain soils from instrument surfaces.

This can be particularly useful when reusable instruments are exposed to protein-containing or other difficult residues.

Heat should always be used according to the instructions for the cleaning chemistry and instruments involved. Higher temperature does not automatically produce better cleaning, and excessive heat can be inappropriate for certain materials or enzymatic formulations.

Stainless-Steel Safety Basket Included

The CSU1HBK also includes a stainless-steel safety basket.

The basket provides a convenient way to organize and handle compatible instruments while helping prevent them from resting directly against the bottom of the ultrasonic tank.

Instead of individually retrieving instruments from the cleaning solution, users can lift the basket and its contents together after the cycle.

For a compact cleaner frequently used for small instrument batches, this can make routine loading and unloading considerably more convenient.

Basket and Heater in One Compact System

The defining advantage of the CSU1HBK is that customers do not have to choose between heated cleaning and basket-based handling.

Both features are included in the same compact system.

For facilities that already know their workflow calls for both features, the CSU1HBK provides the most complete 1-gallon Clean & Simple configuration without requiring separate accessory selection.

This makes it particularly attractive for small practices seeking a ready-to-use premium configuration rather than simply the lowest initial equipment cost.

60 kHz Ultrasonic Cleaning

The CSU1HBK operates at 60 kHz.

Ultrasonic energy transmitted through the cleaning solution produces microscopic cavitation bubbles. As these bubbles repeatedly form and collapse, they generate localized cleaning action against submerged instrument surfaces.

Because cavitation occurs throughout the liquid, cleaning action can reach many recessed or complex areas simultaneously.

Tuttnauer describes its 60 kHz Clean & Simple technology as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic cleaning systems.

Cleaning Hinges, Serrations and Complex Surfaces

Reusable instruments frequently contain geometry that can make thorough manual cleaning difficult.

Hinges, joints, serrations, grooves, box locks, recesses, and textured surfaces can retain soils even when exposed surfaces appear clean.

Ultrasonic cavitation helps bring cleaning action into many of these difficult-to-access areas.

The CSU1HBK should still be used according to the instrument manufacturer’s instructions, and ultrasonic cleaning should be considered one component of the overall instrument-processing workflow.

Heated Ultrasonic Cleaning

The CSU1HBK combines ultrasonic cavitation with an integrated heating system.

These functions can complement each other when the selected cleaning chemistry is designed for heated use. Ultrasonic cavitation provides mechanical cleaning action, while appropriate solution temperature can improve chemical activity and help loosen compatible soils.

The correct solution temperature depends on the cleaning product, instrument material, and type of contamination.

Facilities should follow current cleaning-chemistry and instrument instructions rather than assuming maximum heat is appropriate for every application.

Designed for Smaller Instrument Loads

The CSU1HBK is intended for facilities that value compact size more than maximum batch capacity.

For a small dental practice, veterinary office, clinic, or laboratory processing limited instrument quantities, filling a 3- or 6-gallon tank may provide little practical benefit.

The CSU1HBK instead concentrates its cleaning capability into a smaller tank that can be easier to fit into an existing workspace.

Facilities with increasing instrument volume can move to Tuttnauer’s CSU3 or CSU6 platforms when greater cassette capacity becomes necessary.

Ultrasonic Cleaning Before Sterilization

The CSU1HBK is an ultrasonic cleaner, not a sterilizer.

Its purpose is to help remove soils and debris from compatible reusable instruments before whatever additional processing is required for their intended use.

For instruments requiring steam sterilization, ultrasonic cleaning can be incorporated into the cleaning process before autoclaving.

After ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to instrument manufacturer instructions and established facility procedures.

Cleaning and Sterilization Are Separate Processes

Cleaning removes soils and residues from instrument surfaces. Sterilization is a separate process intended to destroy viable microorganisms when required for an instrument’s intended use.

The CSU1HBK therefore cannot replace an autoclave.

Instead, a compact ultrasonic cleaner and appropriately sized Tuttnauer autoclave can serve complementary roles within the same instrument-processing workflow.

Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaner systems.

The tablets dissolve in a water-filled tank to create the working cleaning solution. The enzymatic formulation is designed to help break down protein-containing soils.

The tablet format can simplify storage and solution preparation, particularly in smaller facilities where large containers of cleaning concentrate may be inconvenient.

Facilities should follow current Tuttnauer instructions regarding tablet quantity, water volume, solution temperature, exposure time, replacement schedule, and other operating conditions.

Stainless-Steel Cleaning Tank

The CSU1HBK incorporates a stainless-steel ultrasonic tank designed for repeated instrument-cleaning cycles.

Stainless steel provides a durable and cleanable surface appropriate for dental, clinical, veterinary, and laboratory environments.

Only cleaning solutions approved for ultrasonic use and compatible with both the tank and instruments should be used.

Flammable liquids, inappropriate solvents, and incompatible chemicals should not be introduced into the ultrasonic cleaner.

Compact Design for Limited Counter Space

With overall dimensions of approximately 10.25"W × 8.25"H × 6.5"D, the CSU1HBK can fit into instrument-processing areas where larger ultrasonic cleaners may be impractical.

This is particularly valuable in smaller dental practices, medical offices, veterinary clinics, and laboratories where benchtop space must be shared among several pieces of equipment.

The small footprint also makes the CSU1HBK practical as a secondary or dedicated cleaning system within a larger facility.

Quiet Operation

Tuttnauer emphasizes quiet cleaning power as a benefit of the Clean & Simple 60 kHz system.

That characteristic is particularly relevant to the compact CSU1HBK because smaller cleaners are often installed near staff work areas rather than in separate centralized processing rooms.

Reduced operating noise can make repeated ultrasonic cleaning cycles less disruptive to the surrounding workspace.

CSU1HBK vs. CSU1H

Both configurations include an integrated heater.

The CSU1HBK additionally includes the stainless-steel safety basket.

Customers who already have an appropriate basket or do not require basket-based handling may prefer the heater-only configuration. Facilities wanting both features supplied together can choose the CSU1HBK.

CSU1HBK vs. CSU1BK

Both configurations include a stainless-steel safety basket.

The CSU1HBK additionally provides an integrated heater.

The basket-only configuration is suitable when active heating is unnecessary, while the CSU1HBK provides greater flexibility for compatible cleaning procedures that benefit from elevated solution temperature.

CSU1HBK vs. Standard CSU1

The standard CSU1 provides the same compact 60 kHz ultrasonic cleaning platform without the included heater and basket.

For straightforward small-batch ultrasonic cleaning, the basic CSU1 may be sufficient.

The CSU1HBK is the premium configuration for customers who want both heated cleaning and basket-based instrument handling from the outset.

CSU1HBK vs. Tuttnauer CSU3

The CSU1 family is designed for smaller instrument loads and accommodates up to two half-size cassettes.

The CSU3 family increases capacity to three full-size cassettes and provides substantially more tank volume.

Small practices with limited instrument throughput may find the CSU1HBK ideal, while facilities routinely processing full-size cassettes should consider the CSU3 family.

CSU1HBK vs. Tuttnauer CSU6

The CSU6 is Tuttnauer’s high-capacity Clean & Simple platform and accommodates up to six full-size cassettes.

The CSU1HBK serves a very different workflow: compact, low-volume cleaning where counter space and smaller batch size are priorities.

Choosing between the two should therefore be based on actual instrument throughput rather than simply selecting the largest available cleaner.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Tuttnauer’s Clean & Simple family provides three primary capacity levels.

The CSU1 platform is designed for a standard assortment of instruments or two half-size cassettes. The CSU3 family accommodates up to three full-size cassettes. The CSU6 family provides higher-volume capacity for up to six full-size cassettes.

Within each size, customers can select the standard cleaning system, basket-equipped configuration, heater-equipped configuration, or basket-and-heater version.

The CSU1HBK is the most fully equipped choice for facilities that want the smallest Clean & Simple footprint while retaining both heat and basket-based instrument handling.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU1HBK brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, universities, and other customers to source ultrasonic cleaners alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers can also compare the complete 1-, 3-, and 6-gallon Clean & Simple families to select a system based on instrument volume, cassette size, available counter space, and accessory requirements.

Pairing the CSU1HBK with a Tuttnauer Autoclave

For reusable instruments requiring steam sterilization, the CSU1HBK can provide the cleaning stage within a broader instrument-processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to help remove soils and debris. Following appropriate rinsing, drying, inspection, and packaging, instruments requiring sterilization can then be processed in a properly sized Tuttnauer autoclave.

For smaller practices, matching a compact ultrasonic cleaner with an appropriately sized tabletop autoclave can create an efficient instrument-processing workflow without unnecessarily consuming valuable workspace.

Related Equipment

Facilities purchasing the Tuttnauer CSU1HBK may also require instrument cassettes, Tuttnauer Clean & Simple cleaning tablets, tabletop autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU1HBK 1-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU1HBK?

The CSU1HBK is the basket-and-heater configuration of Tuttnauer’s compact 1-gallon Clean & Simple ultrasonic cleaner.

Does the CSU1HBK include a heater?

Yes. This configuration includes an integrated heater.

Does it include a basket?

Yes. A stainless-steel safety basket is included.

What ultrasonic frequency does the CSU1HBK use?

The Clean & Simple system operates at 60 kHz.

How many instrument cassettes does it hold?

Tuttnauer specifies a standard assortment of instruments or up to two half-size cassettes.

Does it hold full-size cassettes?

The CSU1 platform is specified for half-size cassettes. Facilities routinely processing full-size cassettes should consider the CSU3 or CSU6.

What are the tank dimensions?

The tank measures approximately 9.38"W × 4"H × 5.38"D.

What are the overall dimensions?

The complete unit measures approximately 10.25"W × 8.25"H × 6.5"D.

Why choose the basket-and-heater configuration?

It provides both heated cleaning capability and convenient basket-based instrument handling in Tuttnauer’s smallest ultrasonic cleaner platform.

Why is the safety basket useful?

The basket keeps instruments organized, helps prevent direct contact with the tank bottom, and simplifies loading and removal.

Why use a heated ultrasonic cleaner?

Appropriate solution heating can improve the performance of compatible cleaning chemistry and help loosen certain soils.

Is heated cleaning appropriate for every instrument?

No. Temperature should be selected according to the instrument and cleaning-chemistry instructions.

Can the CSU1HBK clean dental instruments?

Yes. Dental instrument cleaning is a primary application for the Clean & Simple ultrasonic cleaner family.

Can laboratories use the CSU1HBK?

Yes. It can be used for compatible laboratory tools, reusable instruments, and small components suitable for ultrasonic cleaning.

Can veterinary practices use it?

Yes. It can be appropriate for compatible reusable veterinary instruments.

Does the CSU1HBK sterilize instruments?

No. It is an ultrasonic cleaning system and does not replace an autoclave.

Can it be used before autoclaving?

Yes. When appropriate for the instruments involved, ultrasonic cleaning can be part of the cleaning process before steam sterilization.

Can Tuttnauer Clean & Simple tablets be used?

Yes. Tuttnauer offers Clean & Simple enzymatic cleaning tablets for its ultrasonic cleaning systems.

How does the CSU1HBK differ from the CSU1H?

Both include a heater, but the CSU1HBK also includes a stainless-steel safety basket.

How does the CSU1HBK differ from the CSU1BK?

Both include a basket, but the CSU1HBK also includes an integrated heater.

How does the CSU1HBK differ from the standard CSU1?

The standard CSU1 provides the basic ultrasonic cleaning platform, while the CSU1HBK adds both the heater and safety basket.

How does the CSU1HBK compare with the CSU3?

The CSU1 platform holds two half-size cassettes, while the CSU3 platform accommodates up to three full-size cassettes.

Is this Tuttnauer ultrasonic cleaner brand new?

Yes. American Instrument Exchange sells the CSU1HBK as brand-new equipment.

Does it include a warranty?

Yes. The unit includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.