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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 1-Gallon Ultrasonic Cleaner with Heater - NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1549AA CLEANER

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU1 1-Gallon Ultrasonic Cleaner – New

The Tuttnauer CSU1 Clean & Simple 1-Gallon Ultrasonic Cleaner is a compact ultrasonic cleaning system designed for efficient pre-cleaning of reusable instruments, small laboratory tools, dental instruments, and other compatible items before subsequent rinsing, disinfection, sterilization, or further processing. Using 60 kHz ultrasonic cavitation, the CSU1 provides thorough cleaning action while operating more quietly and with less aggressive cavitation than many lower-frequency ultrasonic cleaners.

Its compact footprint makes the Tuttnauer CSU1 particularly well suited for dental practices, medical offices, research laboratories, teaching laboratories, veterinary facilities, and other work areas where instrument-cleaning capacity is needed without dedicating substantial counter space to a larger ultrasonic bath.

The stainless-steel cleaning tank has an actual manufacturer-rated capacity of 0.85 gallon / 3.2 L and can accommodate a standard assortment of instruments or up to two half-size instrument cassettes. A durable vinyl-clad steel housing helps protect the exterior while providing an easy-to-clean surface suitable for routine clinical and laboratory environments.

This Tuttnauer CSU1 ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Model CSU1

  • Marketed 1-gallon size with 0.85-gallon / 3.2 L actual tank capacity

  • 60 kHz ultrasonic cleaning frequency

  • Designed for quieter, relatively gentle ultrasonic cleaning

  • Stainless-steel cleaning tank with cover

  • Durable vinyl-clad steel exterior housing

  • Holds a standard assortment of instruments or two half-size cassettes

  • Compact benchtop footprint

  • Compatible with optional Tuttnauer baskets and cleaning accessories

  • Suitable for use with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • New equipment with manufacturer warranty

  • Available from American Instrument Exchange

Overview

Ultrasonic cleaners use high-frequency sound waves transmitted through a liquid cleaning solution to create microscopic cavitation bubbles. As those bubbles repeatedly form and collapse, they generate localized cleaning action that helps loosen and remove soils from surfaces, joints, crevices, serrations, and other areas that may be difficult to clean effectively by hand.

The Tuttnauer CSU1 operates at 60 kHz. Higher-frequency ultrasonic cleaning typically creates smaller cavitation bubbles and a gentler cleaning action than lower-frequency systems, making the CSU1 well suited to reusable instruments and other compatible items that benefit from thorough cleaning without unnecessarily aggressive cavitation.

For facilities already using Tuttnauer autoclaves, the CSU1 can also become part of a logical instrument-processing workflow: ultrasonic cleaning first, followed by appropriate rinsing, drying, packaging, and sterilization according to the instrument manufacturer's instructions and the facility's validated procedures.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU1
Equipment Type Ultrasonic Cleaner
Nominal Size 1 Gallon
Actual Tank Capacity 0.85 gal. / 3.2 L
Ultrasonic Frequency 60 kHz
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 9.38"W × 5.38"D × 4"H
Tank Dimensions – Metric 23.83 × 13.67 × 10.16 cm
Overall Dimensions 10.25"W × 6.5"D × 8.25"H
Overall Dimensions – Metric 26.03 × 16.51 × 20.95 cm
Instrument Capacity Standard instrument assortment or 2 half-size cassettes
Cover Included with cleaning tank
Heater No – standard CSU1 configuration
Basket Optional / configuration dependent
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU1 is designed primarily for cleaning reusable instruments and other compatible items before subsequent processing. Common applications include dental instruments, small surgical or clinical instruments, laboratory tools, stainless-steel implements, small components, and other items approved by their manufacturers for ultrasonic cleaning.

Its small tank is particularly useful in environments where instrument volumes are moderate and rapid access to a dedicated ultrasonic cleaner is more important than the capacity offered by a large centralized cleaning system.

Ideal Laboratory and Clinical Environments

The CSU1 is a good fit for dental practices, outpatient clinics, medical offices, veterinary facilities, teaching laboratories, research laboratories, university laboratories, small biotechnology facilities, and other workspaces that routinely clean relatively small batches of reusable instruments.

Its compact dimensions also make it useful as a secondary ultrasonic cleaner in larger facilities. A laboratory or clinic may dedicate the CSU1 to a particular instrument group, work area, or cleaning chemistry rather than routing every item through a larger central ultrasonic bath.

60 kHz Ultrasonic Cleaning

The CSU1 generates ultrasonic energy at 60 kHz.

During operation, high-frequency sound waves create large numbers of microscopic cavitation bubbles throughout the cleaning solution. The formation and collapse of these bubbles helps dislodge soils from instrument surfaces and from areas that may be difficult to reach with brushes or manual wiping.

Tuttnauer describes its 60 kHz system as providing quieter cleaning power while being less aggressive to instruments than lower-frequency ultrasonic cleaning.

This characteristic can be valuable for routine reusable-instrument processing where effective cleaning and careful instrument handling are both important.

Cleaning Crevices and Hard-to-Reach Surfaces

One of the principal advantages of ultrasonic cleaning is the ability of the cleaning solution and cavitation process to reach complex surfaces.

Hinges, joints, serrations, recessed areas, grooves, and other irregular geometry can make manual cleaning difficult and inconsistent.

Ultrasonic cleaning does not eliminate the need to follow instrument-specific cleaning instructions, but it can help provide more consistent exposure of complex surfaces to cleaning action than hand wiping alone.

Instrument Cleaning Before Sterilization

The CSU1 is a cleaning device, not an autoclave or sterilizer.

Ultrasonic cleaning helps remove visible and microscopic soils that could interfere with later instrument processing. After cleaning, instruments may still require rinsing, drying, inspection, packaging, disinfection, or sterilization depending on their intended use and applicable procedures.

For reusable instruments that require steam sterilization, effective cleaning should occur before the instruments are placed in an autoclave.

A CSU1 ultrasonic cleaner and a Tuttnauer tabletop autoclave can therefore perform complementary roles within the same instrument-processing workflow.

Why Cleaning Matters Before Autoclaving

Sterilization should not be considered a substitute for cleaning.

Residual biological material, proteins, chemicals, or other debris can remain attached to an instrument if it is inadequately cleaned before sterilization. This residue can interfere with processing and may also become more difficult to remove after exposure to heat.

Using an ultrasonic cleaner as part of a defined pre-cleaning process can help prepare reusable instruments for the next step in the workflow.

The exact procedure should always follow the instrument manufacturer's instructions and the facility's infection-control or laboratory protocols.

Compact 0.85-Gallon Tank

Although sold as Tuttnauer's 1-gallon model, the CSU1 has a published actual tank capacity of 0.85 gallon, or approximately 3.2 L.

The tank measures approximately 9.38 inches wide × 5.38 inches deep × 4 inches high.

That capacity is well suited to small batches of instruments while helping keep the overall equipment footprint compact.

For laboratories or practices with limited counter space, the CSU1 provides ultrasonic cleaning capability without requiring the room needed for Tuttnauer's 3- or 6-gallon systems.

Holds Two Half-Size Instrument Cassettes

Tuttnauer specifies that the 1-gallon system can accommodate a standard assortment of instruments or up to two half-size cassettes.

Using instrument cassettes can simplify handling by allowing compatible instruments to remain organized through portions of the cleaning and sterilization workflow.

The exact cassette dimensions and compatibility should be verified before purchase, particularly when a facility already uses a specific cassette system.

Stainless-Steel Cleaning Tank

The CSU1 incorporates a stainless-steel tank designed for repeated ultrasonic cleaning cycles.

Stainless steel provides a durable, cleanable surface and is commonly used in ultrasonic cleaning equipment because of its resistance to routine cleaning solutions and repeated cavitation exposure.

Only cleaning chemistries compatible with the ultrasonic cleaner and the instruments being processed should be used.

Durable Exterior Housing

Tuttnauer uses a vinyl-clad steel housing around the cleaner.

The exterior is designed to resist scratching and provide a surface that can be wiped down as part of routine housekeeping.

The combination of compact dimensions and a finished exterior also helps the CSU1 fit naturally into dental, clinical, and laboratory workspaces where equipment may be installed directly on visible countertops.

Quiet Operation

The 60 kHz operating frequency contributes to one of the CSU1's more practical advantages: relatively quiet operation.

This can be particularly valuable in dental offices, clinics, teaching laboratories, and smaller workspaces where equipment noise is more noticeable.

Quiet operation does not change the underlying ultrasonic cleaning process, but it can improve the usability of a cleaner that may run repeatedly throughout the working day.

Tuttnauer Clean & Simple Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaning systems.

The tablets are added to a tank already filled with tap water and dissolve to create a cleaning solution. Tuttnauer describes the formulation as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic.

The enzymatic formulation is intended to help break down protein-containing soils.

Tablet packaging can also simplify storage and preparation compared with handling large containers of liquid concentrate.

Facilities should still follow the current product instructions, required dilution or tablet quantity, contact times, and instrument-manufacturer cleaning recommendations.

Standard Model vs. Heater Models

The CSU1 is the standard non-heated version of Tuttnauer's 1-gallon ultrasonic cleaner.

Tuttnauer also offers 1-gallon configurations equipped with a heater, a basket, or both a basket and heater.

A heater can be useful for cleaning procedures in which elevated solution temperature improves cleaning performance or is recommended by the cleaning chemistry manufacturer.

However, not every application requires heated ultrasonic cleaning. The standard CSU1 provides a simpler and lower-cost option for facilities whose cleaning procedures can be performed effectively without an integrated heater.

Standard Model vs. Basket Configuration

The base CSU1 should also be distinguished from versions supplied with a stainless-steel instrument basket.

A basket can help prevent instruments from resting directly on the tank bottom and can make loading, unloading, and draining items easier.

Facilities that need a basket should confirm whether it is included with the exact configuration being ordered or select one of the Tuttnauer packages that specifically includes the basket.

Tuttnauer CSU1 vs. 3-Gallon CSU3

The 1-gallon CSU1 is designed for relatively small instrument loads and holds up to two half-size cassettes.

The larger Tuttnauer CSU3 provides approximately 3.25 gallons / 12.3 L of tank capacity and can accommodate up to three full-size cassettes.

The CSU1 is generally the better choice when counter space is limited or daily instrument volume is relatively low.

The CSU3 becomes more attractive when a practice or laboratory regularly processes multiple cassettes or larger batches of instruments.

Tuttnauer CSU1 vs. 6-Gallon CSU6

Tuttnauer's 6-gallon cleaner is intended for substantially higher-throughput instrument processing.

The CSU6 provides approximately 6.5 gallons / 24.6 L of tank capacity and can accommodate up to six full-size cassettes.

For a large clinic or centralized processing area, that capacity can be beneficial.

For a small dental practice, laboratory, or individual work area, however, the compact CSU1 may provide all the cleaning capacity required while occupying much less counter space.

Choosing the Right Tuttnauer Ultrasonic Cleaner

The main factors when choosing among Tuttnauer's ultrasonic cleaners are instrument volume, cassette size, available counter space, and whether an integrated heater or basket is required.

The CSU1 is the compact entry point in the product family. It is best suited to smaller batches and two half-size cassettes.

The CSU3 provides significantly greater capacity for facilities using full-size cassettes, while the CSU6 is designed for higher-volume processing.

American Instrument Exchange can help customers compare the available Tuttnauer sizes and configurations when deciding which ultrasonic cleaner best matches their workflow.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU1 brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows laboratories, clinics, and dental practices to source ultrasonic cleaners alongside autoclaves, centrifuges, refrigerators, freezers, incubators, biosafety cabinets, and other laboratory equipment through a single equipment supplier.

The CSU1 is particularly useful for facilities assembling or upgrading an instrument-processing area because it can be paired with an appropriately sized Tuttnauer autoclave to support both cleaning and sterilization stages of the workflow.

Related Equipment

Facilities purchasing a Tuttnauer ultrasonic cleaner may also require tabletop autoclaves for steam sterilization, instrument cassettes, ultrasonic-cleaning baskets, compatible enzymatic cleaning products, laboratory glassware washers, water purification equipment, and other instrument-processing accessories.

For laboratories rather than clinical environments, American Instrument Exchange also supplies a wide range of new and refurbished equipment for sample preparation, cell culture, cold storage, sterilization, and general laboratory operations.

Tuttnauer CSU1 1-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU1?

The CSU1 is Tuttnauer's compact Clean & Simple ultrasonic cleaner designed for cleaning reusable instruments and other compatible items using 60 kHz ultrasonic cavitation.

Is the CSU1 really a 1-gallon cleaner?

Tuttnauer markets the unit as its 1-gallon model, but the manufacturer's published actual tank capacity is 0.85 gallon / 3.2 L.

What is the ultrasonic frequency?

The CSU1 operates at 60 kHz.

Why does Tuttnauer use 60 kHz?

Tuttnauer describes its 60 kHz cleaning action as quieter and less aggressive to instruments while still providing effective ultrasonic cleaning.

What are the tank dimensions?

The tank measures approximately 9.38"W × 5.38"D × 4"H.

What are the exterior dimensions?

The cleaner measures approximately 10.25"W × 6.5"D × 8.25"H.

How many cassettes fit in the CSU1?

Tuttnauer states that the 1-gallon system can hold up to two half-size instrument cassettes.

Does the CSU1 sterilize instruments?

No. The CSU1 cleans instruments but does not sterilize them. Instruments requiring sterilization must undergo the appropriate sterilization process after cleaning.

Can it replace an autoclave?

No. An ultrasonic cleaner and an autoclave perform different functions. The ultrasonic cleaner removes soils and debris, while an autoclave uses saturated steam under pressure to sterilize compatible instruments.

Should instruments be ultrasonically cleaned before autoclaving?

When ultrasonic cleaning is appropriate for the instrument, it can be an effective part of the pre-cleaning process before sterilization. Always follow the instrument manufacturer's processing instructions.

Does this version include a heater?

No. The standard CSU1 is the non-heated configuration. Tuttnauer also offers heated 1-gallon versions.

Does this version include a basket?

The base CSU1 should not be assumed to include the optional instrument basket. Basket-equipped versions are available separately.

What is the tank made from?

The cleaning tank is stainless steel.

What is the exterior housing made from?

Tuttnauer uses durable vinyl-clad steel for the exterior housing.

Can the CSU1 be used in a dental office?

Yes. Tuttnauer specifically markets the Clean & Simple ultrasonic cleaners for instrument cleaning in dental and similar clinical environments.

Can laboratories use the CSU1?

Yes. It can be useful for compatible reusable laboratory tools, instruments, and components when ultrasonic cleaning is appropriate for the item.

Can I use Tuttnauer cleaning tablets with the CSU1?

Yes. Tuttnauer offers Clean & Simple enzymatic ultrasonic-cleaning tablets designed for use with its ultrasonic cleaning systems.

Do the tablets require premixing?

Tuttnauer's tablet format is designed to dissolve directly in the water-filled ultrasonic tank, simplifying solution preparation.

Is heated ultrasonic cleaning always better?

No. Heating can improve some cleaning processes, but the appropriate temperature depends on the cleaning chemistry, soil, and instruments being processed. The standard CSU1 is appropriate when integrated heating is not required.

What size should I choose if the CSU1 is too small?

Tuttnauer also offers 3-gallon and 6-gallon Clean & Simple ultrasonic cleaners for larger instrument loads and full-size cassettes.

Is the CSU1 brand new?

Yes. American Instrument Exchange sells this Tuttnauer CSU1 as brand-new equipment.

Does it include a warranty?

Yes. The new CSU1 is supplied with the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.