Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 3-Gallon Ultrasonic Cleaner with Basket- NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1550A CLEANER
Size: $1947.73
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU3BK 3-Gallon Ultrasonic Cleaner with Basket – New

The Tuttnauer CSU3BK Clean & Simple 3-Gallon Ultrasonic Cleaner with Basket is a medium-capacity ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, veterinary tools, laboratory implements, instrument cassettes, and other compatible items requiring effective cleaning before subsequent rinsing, inspection, disinfection, sterilization, or further processing.

With an actual tank capacity of approximately 3.25 gallons / 12.3 L and room for up to three full-size instrument cassettes, the CSU3BK provides substantially greater working capacity than Tuttnauer’s compact 1-gallon systems while maintaining a smaller benchtop footprint than the 6-gallon Clean & Simple family.

The CSU3BK operates at 60 kHz and includes a stainless-steel safety basket for convenient instrument loading and removal. The basket helps keep instruments organized during cleaning and prevents them from resting directly against the bottom of the ultrasonic tank.

Unlike the CSU3H and CSU3HBK configurations, the CSU3BK does not include an integrated heater. This makes it a strong choice for facilities that want convenient basket-based instrument handling but do not require heated cleaning solution.

This Tuttnauer 3-gallon ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • 3.25-gallon / 12.3 L actual tank capacity

  • Holds up to three full-size instrument cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Stainless-steel safety basket included

  • Stainless-steel ultrasonic cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Medium-capacity benchtop configuration

  • Non-heated ultrasonic cleaning

  • Suitable for compatible dental, clinical, veterinary, and laboratory instruments

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU3BK provides an effective balance of instrument capacity, countertop footprint, and convenient instrument handling.

Ultrasonic cleaners use high-frequency sound energy transmitted through a liquid cleaning solution to create microscopic cavitation bubbles. These bubbles repeatedly form and collapse throughout the tank, generating localized cleaning action against submerged surfaces.

Because cavitation occurs throughout the cleaning solution, ultrasonic cleaning can reach many hinges, serrations, joints, grooves, recesses, and other complex instrument surfaces that can be difficult to clean consistently by hand.

The included stainless-steel basket adds convenience to this process by allowing compatible instruments to be loaded and removed as a group while helping prevent direct contact with the bottom of the ultrasonic tank.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Equipment Type Ultrasonic Cleaner with Basket
Nominal Size 3 Gallon
Actual Tank Capacity 3.25 gal. / 12.3 L
Ultrasonic Frequency 60 kHz
Cassette Capacity Up to 3 Full-Size Cassettes
Safety Basket Stainless Steel, Included
Heater No
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 15.5"W × 6"H × 9"D
Overall Dimensions 16.5"W × 12.13"H × 10"D
Cleaning Chemistry Compatible with appropriate ultrasonic cleaning solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU3BK is designed for cleaning compatible reusable instruments and components before later processing. Common applications include dental instruments, full-size instrument cassettes, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its three-cassette capacity makes it especially useful for moderate-volume facilities that need more throughput than a compact ultrasonic bath can provide but do not require the six-cassette capacity of Tuttnauer’s largest Clean & Simple system.

Ideal Laboratory and Clinical Environments

The CSU3BK is well suited for dental practices, outpatient clinics, medical offices, veterinary practices and hospitals, teaching laboratories, university facilities, research laboratories, biotechnology laboratories, and other environments that routinely clean moderate volumes of reusable instruments.

It can also work well as a dedicated departmental ultrasonic cleaner within a larger facility where instrument volume does not justify a 6-gallon system.

3.25-Gallon / 12.3-Liter Tank Capacity

Tuttnauer markets this platform as its 3-gallon Clean & Simple system, while its published actual tank capacity is approximately 3.25 gallons / 12.3 L.

The stainless-steel tank measures approximately 15.5 inches wide × 6 inches high × 9 inches deep.

This intermediate tank size provides considerably more working room than the compact CSU1 while requiring less counter space and cleaning solution than the CSU6.

For moderate-volume facilities, the CSU3BK can therefore provide an efficient balance between instrument capacity, physical footprint, and daily cleaning-solution requirements.

Holds Up to Three Full-Size Instrument Cassettes

Tuttnauer specifies capacity for up to three full-size instrument cassettes in the 3-gallon Clean & Simple platform.

This makes the CSU3BK particularly useful for practices that already organize reusable instruments into cassette-based sets.

Several instrument sets can be processed during the same ultrasonic cleaning cycle rather than dividing them among multiple smaller batches.

Cassette dimensions and compatibility should be confirmed for the specific cassette system being used.

Stainless-Steel Safety Basket Included

The CSU3BK includes a stainless-steel safety basket as part of its configuration.

The basket helps keep instruments from resting directly against the bottom of the ultrasonic tank and provides a convenient way to load and remove multiple instruments together.

Instead of retrieving individual instruments from the cleaning solution after each cycle, staff can lift the basket and its contents as a group.

For facilities processing multiple instrument sets throughout the day, this can simplify the cleaning workflow and reduce unnecessary instrument handling.

Why Use an Ultrasonic Cleaning Basket?

An ultrasonic basket serves both practical and functional purposes.

It keeps instruments organized during cleaning, facilitates loading and unloading, and helps maintain separation between instruments and the tank bottom.

The basket can also make it easier to drain excess cleaning solution from an instrument load before the items proceed to subsequent rinsing or processing.

For facilities using instrument cassettes or processing several reusable instruments at once, basket-based handling can make ultrasonic cleaning considerably more convenient.

60 kHz Ultrasonic Cleaning

The CSU3BK operates at 60 kHz.

Ultrasonic energy transmitted through the cleaning solution creates microscopic cavitation bubbles throughout the tank. As these bubbles repeatedly form and collapse, they produce localized cleaning action against submerged surfaces.

Because this process occurs throughout the solution, ultrasonic cleaning can reach complex instrument geometry that may be difficult to access through manual cleaning alone.

Tuttnauer describes its 60 kHz Clean & Simple system as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic cleaning systems.

Cleaning Hinges, Serrations and Recessed Surfaces

Reusable instruments frequently contain areas that can retain soils even when the exterior surfaces appear clean.

Hinges, joints, serrations, box locks, grooves, textured areas, and recessed surfaces can be particularly challenging to clean consistently by hand.

Ultrasonic cavitation allows cleaning action to occur throughout the liquid surrounding the instrument, helping loosen contamination from many of these complex surfaces simultaneously.

Ultrasonic cleaning should still be performed according to the instrument manufacturer’s instructions and as part of an appropriate overall cleaning procedure.

Non-Heated Ultrasonic Cleaning

The CSU3BK does not include an integrated heater.

This makes it appropriate for cleaning procedures where elevated solution temperature is unnecessary or where the selected cleaning chemistry is intended to perform effectively without active heating.

Not every ultrasonic cleaning application benefits from added heat. Appropriate cleaning conditions depend on the instruments, materials, type of soil, and cleaning chemistry involved.

Facilities that specifically require heated ultrasonic cleaning should consider the CSU3H or CSU3HBK configurations.

Moderate-Volume Instrument Processing

The CSU3BK occupies an important middle ground in the Clean & Simple family.

Tuttnauer’s 1-gallon platform is designed for smaller instrument loads, while the 6-gallon platform provides high-volume capacity for up to six full-size cassettes.

The CSU3BK provides room for three full-size cassettes while retaining an overall footprint of approximately 16.5 inches wide × 12.13 inches high × 10 inches deep.

For many dental practices, veterinary facilities, and laboratories, this can provide sufficient daily throughput without unnecessarily dedicating additional counter space to a larger system.

Instrument Cassette Cleaning

The CSU3BK is particularly well suited to facilities that organize reusable instruments in full-size cassettes.

Cassette-based workflows can help keep instrument sets together during portions of cleaning and reprocessing while reducing unnecessary individual handling.

With capacity for three full-size cassettes, the CSU3BK allows several instrument sets to undergo ultrasonic cleaning during the same batch.

This can help streamline workflows in practices where instruments move repeatedly between use, cleaning, inspection, packaging, and sterilization.

Ultrasonic Cleaning Before Sterilization

The CSU3BK is an ultrasonic cleaner, not a sterilizer.

Its role is to help remove soils and debris from compatible instruments before whatever additional processing is required for their intended use.

For reusable instruments requiring steam sterilization, ultrasonic cleaning can be incorporated into the cleaning process before autoclaving.

Following ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to manufacturer instructions and facility procedures.

Cleaning and Sterilization Are Different Processes

Cleaning removes soils, residues, and other contamination from instrument surfaces.

Sterilization is a separate process used to destroy viable microorganisms when required for the intended use of the instrument.

The CSU3BK therefore does not replace an autoclave.

Instead, an ultrasonic cleaner and appropriately sized Tuttnauer autoclave can perform complementary roles within a complete reusable-instrument processing workflow.

Why Cleaning Matters Before Autoclaving

Effective cleaning is an important step before sterilization.

Proteins, organic debris, chemicals, and other residues can remain attached to instrument surfaces if cleaning is incomplete and can interfere with subsequent processing.

Ultrasonic cleaning helps remove this material from both exposed surfaces and complex instrument geometry before instruments are inspected, packaged, and sterilized.

Tuttnauer Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaning systems.

The tablets dissolve in a water-filled ultrasonic tank to create the working cleaning solution. Tuttnauer describes the formulation as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic, with enzymatic action designed to help break down protein-containing soils.

The tablet format can simplify storage and solution preparation compared with handling larger containers of liquid concentrate.

Facilities should follow current Tuttnauer instructions for the appropriate tablet quantity, solution volume, exposure time, replacement schedule, and operating conditions.

Stainless-Steel Cleaning Tank

The CSU3BK uses a stainless-steel ultrasonic cleaning tank designed for repeated instrument-processing cycles.

Stainless steel provides a durable, cleanable surface suitable for dental, clinical, veterinary, and laboratory environments.

Only cleaning solutions appropriate for ultrasonic use and compatible with both the tank and instruments should be used.

Flammable liquids, inappropriate solvents, and incompatible chemicals should not be introduced into the ultrasonic cleaner.

Durable Vinyl-Clad Steel Housing

Tuttnauer surrounds the stainless-steel tank with a durable vinyl-clad steel exterior housing.

The housing is designed to resist routine scratching while providing a surface that is easy to maintain.

Combined with the relatively compact footprint, this makes the CSU3BK practical for busy benchtop instrument-processing areas where equipment is used and cleaned frequently.

Quiet Operation

Tuttnauer emphasizes quieter operation as a benefit of its 60 kHz Clean & Simple ultrasonic systems.

This can be particularly useful in dental offices, medical practices, veterinary facilities, laboratories, and teaching environments where the cleaner is located near occupied work areas.

For equipment that may run several times throughout the day, operating noise can become an important practical consideration.

CSU3BK vs. CSU3HBK

Both configurations include the stainless-steel safety basket.

The CSU3HBK additionally includes an integrated heater, while the CSU3BK is the non-heated basket configuration.

Facilities requiring both heated cleaning and basket-based handling should choose the CSU3HBK. Facilities that do not require active heating may prefer the simpler CSU3BK.

CSU3BK vs. CSU3H

The CSU3BK and CSU3H emphasize different features.

The CSU3BK includes the stainless-steel safety basket without an integrated heater.

The CSU3H provides the heater without the included basket.

The appropriate configuration depends on whether convenient basket-based handling or heated cleaning is more important to the facility’s established workflow.

CSU3BK vs. Standard CSU3

The standard CSU3 provides the same basic tank capacity, three-cassette capability, and 60 kHz ultrasonic cleaning platform without the included basket.

The CSU3BK adds the stainless-steel safety basket.

For customers who know they want basket-based instrument handling from the beginning, the CSU3BK provides a more complete ready-to-use configuration.

CSU3BK vs. Tuttnauer CSU1

The compact CSU1 has approximately 0.85 gallon / 3.2 L of actual tank capacity and is designed for smaller loads and up to two half-size cassettes.

The CSU3 platform provides 3.25 gallons / 12.3 L of capacity and room for up to three full-size cassettes.

For facilities that process full-size cassettes or have outgrown small-batch ultrasonic cleaning, the CSU3BK provides a significant increase in usable capacity.

CSU3BK vs. Tuttnauer CSU6

The CSU6 platform provides approximately 6.5 gallons / 24.6 L of actual tank capacity and holds up to six full-size cassettes.

The CSU3BK provides half the cassette capacity in a substantially smaller system.

High-volume centralized instrument-processing areas may benefit from the CSU6, while moderate-volume practices and laboratories may find the CSU3BK provides a better balance of throughput, footprint, and cleaning-solution volume.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Selecting the right Tuttnauer Clean & Simple system depends primarily on expected instrument volume, cassette size, available counter space, and accessory requirements.

The 1-gallon family is designed for smaller instrument loads and half-size cassettes. The 3-gallon family provides room for three full-size cassettes and fills the middle-capacity range. The 6-gallon family provides high-capacity processing for up to six full-size cassettes.

Within the 3-gallon family, customers can choose the basic configuration, a basket-equipped version, a heater-equipped version, or the complete basket-and-heater configuration.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies this Tuttnauer 3-gallon ultrasonic cleaner brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, universities, and other organizations to source ultrasonic cleaning equipment alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers building or upgrading an instrument-processing area can also compare the complete 1-, 3-, and 6-gallon Clean & Simple families to select a system with the appropriate combination of capacity and accessories.

Pairing the CSU3BK with a Tuttnauer Autoclave

The CSU3BK can serve as the cleaning stage in a broader reusable-instrument processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to remove soils and debris. After appropriate rinsing, drying, inspection, and packaging, instruments requiring sterilization can then be processed in a properly sized Tuttnauer autoclave.

For facilities processing instruments throughout the day, matching cleaning and sterilization capacity can help prevent bottlenecks and improve overall instrument turnaround.

Related Equipment

Facilities purchasing the Tuttnauer CSU3BK may also require Tuttnauer Clean & Simple cleaning tablets, instrument cassettes, tabletop autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU3BK 3-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU3BK?

The CSU3BK is the basket-equipped configuration of Tuttnauer’s 3-gallon Clean & Simple ultrasonic cleaning system.

What is the actual tank capacity?

Tuttnauer specifies approximately 3.25 gallons / 12.3 L of actual tank capacity.

What ultrasonic frequency does it use?

The Clean & Simple system operates at 60 kHz.

How many instrument cassettes does it hold?

The 3-gallon platform accommodates up to three full-size instrument cassettes.

Does the CSU3BK include a basket?

Yes. This configuration includes a stainless-steel safety basket.

Does it include a heater?

No. The CSU3BK is the basket-equipped, non-heated configuration.

What are the tank dimensions?

The tank measures approximately 15.5"W × 6"H × 9"D.

What are the overall dimensions?

The unit measures approximately 16.5"W × 12.13"H × 10"D.

Why is the ultrasonic basket useful?

The basket helps organize instruments, prevents direct placement against the tank bottom, and makes loading and removal more convenient.

Can the CSU3BK hold full-size cassettes?

Yes. Tuttnauer specifies capacity for up to three full-size cassettes.

Can it clean dental instruments?

Yes. Dental instrument cleaning is one of the primary applications for the Clean & Simple ultrasonic cleaner family.

Can laboratories use the CSU3BK?

Yes. It can be used for compatible laboratory instruments, tools, stainless-steel components, and other items suitable for ultrasonic cleaning.

Is it suitable for veterinary instruments?

Yes, provided the instruments and cleaning procedures are compatible with ultrasonic cleaning.

Does the CSU3BK sterilize instruments?

No. It is a cleaning system and does not replace an autoclave or another required sterilization process.

Can it be used before autoclaving?

Yes. When appropriate for the instruments involved, ultrasonic cleaning can be part of the cleaning process before steam sterilization.

Can Tuttnauer Clean & Simple tablets be used?

Yes. Tuttnauer offers Clean & Simple enzymatic tablets for use with its ultrasonic cleaning systems.

Is heat required for ultrasonic cleaning?

No. Many ultrasonic cleaning procedures can be performed without active heating. The correct conditions depend on the cleaning chemistry and instruments involved.

What is the difference between the CSU3BK and CSU3HBK?

Both include a basket, but the CSU3HBK additionally includes an integrated heater.

What is the difference between the CSU3BK and CSU3H?

The CSU3BK includes a basket without heat, while the CSU3H provides heat without the included basket.

What is the difference between the CSU3BK and standard CSU3?

The CSU3BK includes the stainless-steel safety basket, while the standard CSU3 is the basic configuration.

How does the CSU3 compare with the CSU1?

The CSU3 accommodates up to three full-size cassettes, while the CSU1 is designed for smaller instrument loads and up to two half-size cassettes.

How does the CSU3 compare with the CSU6?

The CSU3 holds up to three full-size cassettes, while the CSU6 holds up to six.

Is this Tuttnauer ultrasonic cleaner brand new?

Yes. American Instrument Exchange sells this unit as brand-new equipment.

Does it include a warranty?

Yes. It includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.