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Tuttnauer 3-Gallon Ultrasonic Cleaner with Heater- NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1550AA CLEANER
Size: $1927.62
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU3H 3-Gallon Ultrasonic Cleaner with Heater – New

The Tuttnauer CSU3H Clean & Simple 3-Gallon Ultrasonic Cleaner with Heater is a medium-capacity ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, veterinary tools, laboratory implements, instrument cassettes, and other compatible items requiring thorough cleaning before subsequent rinsing, inspection, disinfection, sterilization, or further processing.

With an actual tank capacity of approximately 3.25 gallons / 12.3 L and room for up to three full-size instrument cassettes, the CSU3H provides substantially more working capacity than Tuttnauer's compact 1-gallon ultrasonic cleaners while requiring considerably less counter space and cleaning solution than the larger 6-gallon family.

The CSU3H operates at 60 kHz and adds an integrated heater to the standard CSU3 cleaning platform. Heated cleaning can improve the performance of compatible ultrasonic cleaning chemistry and help loosen difficult soils when elevated solution temperature is appropriate for the instruments and cleaning process.

Unlike the CSU3HBK configuration, the CSU3H includes the heater without an included stainless-steel safety basket. This makes it a strong choice for facilities that want heated ultrasonic cleaning but already have a compatible basket, prefer another accessory configuration, or simply do not require a basket as part of the initial purchase.

This Tuttnauer 3-gallon ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • 3.25-gallon / 12.3 L actual tank capacity

  • Holds up to three full-size instrument cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Integrated heater

  • Stainless-steel ultrasonic cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Medium-capacity benchtop configuration

  • Suitable for compatible dental, clinical, veterinary, and laboratory instruments

  • Compatible with optional instrument basket

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU3H combines moderate instrument capacity with heated ultrasonic cleaning in a compact benchtop design.

Ultrasonic cleaners use high-frequency sound energy transmitted through a liquid cleaning solution to create microscopic cavitation bubbles. These bubbles repeatedly form and collapse throughout the tank, producing localized cleaning action against submerged surfaces.

This process helps loosen contamination from instrument surfaces and can reach joints, hinges, serrations, grooves, recesses, and other areas that may be difficult to clean consistently through manual methods alone.

The CSU3H adds an integrated heater to this ultrasonic cleaning process, giving facilities greater control over workflows in which the selected cleaning chemistry benefits from elevated solution temperature.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Equipment Type Heated Ultrasonic Cleaner
Nominal Size 3 Gallon
Actual Tank Capacity 3.25 gal. / 12.3 L
Ultrasonic Frequency 60 kHz
Cassette Capacity Up to 3 Full-Size Cassettes
Heater Included
Safety Basket Optional / Not Included in Heater-Only Configuration
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 15.5"W × 6"H × 9"D
Overall Dimensions 16.5"W × 12.13"H × 10"D
Cleaning Chemistry Compatible with appropriate ultrasonic cleaning solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU3H is designed for cleaning compatible reusable instruments and components before later processing. Common applications include dental instruments, instrument cassettes, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its three-cassette capacity is particularly useful for facilities that have outgrown compact ultrasonic baths but do not process enough instruments to justify the size and cleaning-solution volume of a 6-gallon system.

Ideal Laboratory and Clinical Environments

The CSU3H is well suited for dental practices, outpatient clinics, medical offices, veterinary practices and hospitals, university laboratories, research facilities, teaching laboratories, biotechnology laboratories, and other environments that routinely clean moderate volumes of reusable instruments.

It can also serve as a dedicated ultrasonic cleaner within a larger facility where one department, laboratory, or instrument group requires heated cleaning capability.

3.25-Gallon / 12.3-Liter Tank Capacity

Although commonly described as Tuttnauer's 3-gallon ultrasonic cleaner, the CSU3 platform has a manufacturer-published actual tank capacity of approximately 3.25 gallons / 12.3 L.

The stainless-steel tank measures approximately 15.5 inches wide × 6 inches high × 9 inches deep.

This intermediate capacity is one of the CSU3H's main advantages. It provides enough room for multiple instrument sets and full-size cassettes while maintaining a relatively compact footprint.

For moderate-volume facilities, this can provide a better balance between usable cleaning capacity, counter space, and cleaning-solution consumption than either the smaller CSU1 or larger CSU6.

Holds Up to Three Full-Size Cassettes

Tuttnauer specifies that the 3-gallon Clean & Simple system can hold up to three full-size instrument cassettes.

This makes the CSU3H particularly useful for practices that organize reusable instruments into cassette-based sets.

Several instrument sets can be processed during the same ultrasonic cleaning cycle rather than dividing them among multiple smaller batches.

Exact cassette compatibility should be confirmed based on the dimensions and design of the cassette system being used.

Integrated Heater

The CSU3H includes an integrated heater.

Heating appropriate ultrasonic cleaning solution can improve cleaning performance by increasing the activity of compatible chemistry and helping loosen certain soils from instrument surfaces.

This can be particularly useful when processing reusable instruments exposed to proteinaceous or other difficult residues.

The appropriate cleaning temperature depends on the chemistry, instruments, materials, and type of contamination involved. Facilities should follow the cleaning-product and instrument manufacturers' instructions rather than assuming that higher temperature will always improve cleaning.

Benefits of Heated Ultrasonic Cleaning

Heated ultrasonic cleaning combines two complementary mechanisms.

Ultrasonic cavitation provides mechanical cleaning action against submerged surfaces, while properly controlled solution temperature can improve the performance of compatible cleaning chemistry.

Together, these processes can help remove soils from both accessible surfaces and complex instrument geometry.

For facilities that routinely use cleaning chemistry designed to perform at elevated temperatures, the CSU3H provides this capability without requiring a separate method for warming the solution.

60 kHz Ultrasonic Cleaning

The CSU3H operates at 60 kHz.

Ultrasonic energy creates microscopic cavitation bubbles throughout the liquid cleaning solution. As these bubbles collapse, they generate localized cleaning action against submerged instrument surfaces.

Because this process occurs throughout the solution, ultrasonic cleaning can reach many recessed and irregular surfaces simultaneously.

Tuttnauer describes its 60 kHz Clean & Simple systems as providing quieter cleaning power with less aggressive action on instruments than many lower-frequency ultrasonic cleaning systems.

Cleaning Complex Instrument Geometry

Reusable instruments can contain numerous surfaces that are difficult to reach consistently through manual cleaning.

Hinges, joints, serrations, box locks, recessed areas, grooves, textured surfaces, and other complex geometry can retain contamination even when an instrument appears clean externally.

Ultrasonic cavitation helps bring cleaning action into these areas.

Ultrasonic cleaning should still be used as part of an appropriate overall cleaning procedure and according to the instructions for the specific instruments being processed.

Moderate-Volume Instrument Processing

The CSU3H fills an important capacity range between compact ultrasonic baths and larger high-throughput systems.

A 1-gallon cleaner may be ideal for a small practice but require too many separate cycles when instrument volume increases. A 6-gallon cleaner can provide excellent throughput but may be unnecessarily large for a moderate-volume facility.

The CSU3H provides capacity for three full-size cassettes while retaining an overall footprint of approximately 16.5 inches wide × 12.13 inches high × 10 inches deep.

This makes it an attractive option when both counter space and instrument throughput matter.

Heater-Only Configuration

The CSU3H is the heater-equipped configuration in the 3-gallon Clean & Simple family.

It does not include the stainless-steel safety basket supplied with basket-equipped packages.

This gives customers greater flexibility when a heater is required but an included basket is not.

A facility may already have a compatible basket, may want to select accessories separately, or may have an instrument-loading workflow that does not require the basket package.

Customers who want both features included should consider the basket-and-heater configuration.

Optional Instrument Basket

An ultrasonic cleaning basket can provide several advantages.

It helps prevent instruments from resting directly against the bottom of the tank, keeps instrument loads organized, and allows multiple items to be lifted from the cleaning solution together.

Customers purchasing the CSU3H can add an appropriate basket when required.

Facilities that know from the outset that they want both heat and basket-based instrument handling may find the basket-and-heater configuration more convenient.

Ultrasonic Cleaning Before Sterilization

The Tuttnauer CSU3H is an ultrasonic cleaner, not a sterilizer.

Its purpose is to help remove soils and debris from compatible instruments before whatever additional processing is required for their intended use.

For reusable instruments requiring steam sterilization, ultrasonic cleaning can be part of the cleaning process before autoclaving.

After ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to instrument manufacturer instructions and applicable facility procedures.

Cleaning and Sterilization Are Separate Processes

Cleaning removes soils and contamination from instrument surfaces.

Sterilization is a separate process intended to destroy viable microorganisms when required for the instrument's intended use.

An ultrasonic cleaner cannot replace an autoclave.

Instead, the CSU3H can complement a Tuttnauer autoclave by helping prepare compatible reusable instruments for subsequent sterilization.

Why Cleaning Matters Before Autoclaving

Residual proteins, organic debris, chemicals, and other soils can interfere with subsequent instrument processing.

Cleaning before sterilization helps remove this material and allows instruments to be inspected before they are packaged and placed into an autoclave.

Ultrasonic cleaning can be particularly useful for complex instruments because cavitation reaches areas that can be difficult to clean manually.

Tuttnauer Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaner family.

The tablets are added to a tank already filled with water and dissolve to create the working cleaning solution.

Tuttnauer describes the solution as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic. Its enzymatic formulation is designed to help break down protein-containing soils.

The tablet format can also simplify storage and solution preparation compared with handling large containers of liquid concentrate.

Facilities should follow current Tuttnauer instructions for tablet quantity, water volume, exposure time, solution replacement, and operating conditions.

Heater and Enzymatic Cleaning Chemistry

The CSU3H's integrated heater can be especially useful with compatible enzymatic cleaning chemistry.

Enzymes used in cleaning products can help break down protein-containing soils, while appropriate warmth can increase the activity of some formulations.

Temperature control is important, however. Excessive heat can reduce the effectiveness of certain enzymes.

The appropriate solution temperature should therefore be determined by the cleaning chemistry instructions rather than simply operating at the highest available temperature.

Stainless-Steel Cleaning Tank

The CSU3H uses a stainless-steel ultrasonic cleaning tank designed for repeated cleaning cycles.

Stainless steel provides a durable, cleanable surface appropriate for routine dental, clinical, veterinary, and laboratory use.

Only cleaning solutions compatible with both the tank and the instruments should be used.

Flammable liquids, inappropriate solvents, and incompatible chemicals should not be introduced into the ultrasonic cleaner.

Durable Exterior Housing

Tuttnauer uses a vinyl-clad steel exterior housing around the cleaning tank.

The housing provides a durable and easily cleaned exterior suitable for busy instrument-processing environments.

Its compact benchtop design also allows the CSU3H to provide full-size cassette capacity without requiring the counter space of a substantially larger cleaning system.

Quiet Operation

The 60 kHz Clean & Simple system is designed for relatively quiet ultrasonic operation.

This can be especially useful in dental offices, clinics, laboratories, veterinary facilities, and teaching environments where the ultrasonic cleaner may be located near occupied work areas.

When equipment operates repeatedly throughout the day, reduced operating noise can make it easier to integrate into the normal workspace.

CSU3H vs. CSU3HBK

Both configurations provide the 3-gallon platform and integrated heater.

The basket-and-heater version additionally includes a stainless-steel safety basket.

Customers who want heated cleaning but do not require an included basket can choose the CSU3H. Facilities wanting both features supplied together should consider the CSU3HBK.

CSU3H vs. CSU3BK

The two configurations emphasize different accessories.

The CSU3H provides heated ultrasonic cleaning without an included basket.

The CSU3BK includes the safety basket but does not provide integrated heat.

Facilities should choose between them based on whether heated cleaning or basket-based instrument handling is more important to the established workflow.

CSU3H vs. Standard CSU3

The standard CSU3 provides the same basic tank size, three-cassette capacity, and 60 kHz ultrasonic cleaning platform without integrated heat.

For straightforward ultrasonic cleaning at ambient solution temperature, the standard configuration may be sufficient.

The CSU3H provides greater flexibility for facilities using cleaning chemistry or applications that benefit from elevated solution temperature.

CSU3H vs. Tuttnauer CSU1

The compact CSU1 has approximately 0.85 gallon / 3.2 L of actual tank capacity and is designed for smaller instrument loads and up to two half-size cassettes.

The CSU3 provides 3.25 gallons / 12.3 L and room for three full-size cassettes.

For facilities that have moved beyond small-batch instrument cleaning, the CSU3H provides considerably greater capacity while remaining relatively compact.

CSU3H vs. Tuttnauer CSU6

The CSU6 family provides approximately 6.5 gallons / 24.6 L of actual tank capacity and accommodates up to six full-size cassettes.

The CSU3H provides half the cassette capacity in a smaller footprint.

The CSU6 is better suited to high-volume centralized instrument processing, while the CSU3H can provide a better balance of size and throughput for moderate-volume facilities.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Choosing the appropriate Tuttnauer Clean & Simple system depends primarily on instrument volume, cassette size, available counter space, and accessory requirements.

The 1-gallon systems are intended for smaller batches and half-size cassettes. The 3-gallon family accommodates three full-size cassettes and provides an effective middle-capacity option. The 6-gallon family is designed for higher-volume processing with capacity for six full-size cassettes.

Within the 3-gallon family, customers can select the standard configuration, basket-equipped configuration, heater-equipped configuration, or a system with both basket and heater.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies this Tuttnauer 3-gallon ultrasonic cleaner brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, universities, and other customers to source ultrasonic cleaners alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers building or upgrading an instrument-processing area can also compare the complete 1-, 3-, and 6-gallon Clean & Simple families to match cleaning capacity to expected instrument volume.

Pairing the CSU3H with a Tuttnauer Autoclave

The CSU3H can serve as the cleaning stage in a broader reusable-instrument processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to remove soils and debris. Following appropriate rinsing, drying, inspection, and packaging, instruments requiring sterilization can then be processed in a properly sized Tuttnauer autoclave.

Selecting cleaning and sterilization equipment with complementary capacities can help prevent bottlenecks and improve instrument turnaround.

Related Equipment

Facilities purchasing the Tuttnauer CSU3H may also require ultrasonic cleaning baskets, instrument cassettes, Tuttnauer Clean & Simple cleaning tablets, tabletop autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU3H 3-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU3H?

The CSU3H is the heater-equipped version of Tuttnauer's 3-gallon Clean & Simple ultrasonic cleaning system.

What is the actual tank capacity?

The CSU3 platform has a manufacturer-published tank capacity of approximately 3.25 gallons / 12.3 L.

What ultrasonic frequency does it use?

The Clean & Simple system operates at 60 kHz.

How many instrument cassettes does it hold?

The 3-gallon system accommodates up to three full-size instrument cassettes.

Does this model include a heater?

Yes. This configuration includes an integrated heater.

Does it include a basket?

The heater-only configuration should not be assumed to include the stainless-steel safety basket.

What are the tank dimensions?

The tank measures approximately 15.5"W × 6"H × 9"D.

What are the overall dimensions?

The unit measures approximately 16.5"W × 12.13"H × 10"D.

Why choose a heated ultrasonic cleaner?

Properly controlled heat can improve the performance of compatible cleaning chemistry and assist with removal of certain soils.

Is heated ultrasonic cleaning always better?

No. Appropriate temperature depends on the instrument, cleaning chemistry, material, and contamination involved.

Can the CSU3H hold full-size instrument cassettes?

Yes. Tuttnauer specifies capacity for up to three full-size cassettes.

Can it clean dental instruments?

Yes. Dental instrument cleaning is a primary application for the Clean & Simple ultrasonic cleaner family.

Can laboratories use the CSU3H?

Yes. It can clean compatible laboratory tools, reusable instruments, and other items approved for ultrasonic cleaning.

Is it suitable for veterinary instruments?

Yes, provided the instruments and cleaning procedures are compatible with ultrasonic cleaning.

Does the CSU3H sterilize instruments?

No. It cleans instruments but does not sterilize them.

Can it be used before autoclaving?

Yes. When appropriate for the instruments, ultrasonic cleaning can form part of the cleaning process before steam sterilization.

Can Tuttnauer Clean & Simple tablets be used?

Yes. Tuttnauer offers Clean & Simple enzymatic tablets for use with its ultrasonic cleaning systems.

What is the difference between the CSU3H and the basket-and-heater version?

Both provide heated ultrasonic cleaning. The basket-and-heater configuration additionally includes a stainless-steel safety basket.

What is the difference between the CSU3H and basket-only model?

The CSU3H includes heat without an included basket, while the basket-only configuration provides the basket without integrated heat.

How does the 3-gallon cleaner compare with the CSU1?

The 3-gallon platform accommodates three full-size cassettes, while the CSU1 is designed for smaller loads and two half-size cassettes.

How does the 3-gallon cleaner compare with the CSU6?

The 3-gallon platform holds three full-size cassettes, while the 6-gallon platform holds six.

Is this ultrasonic cleaner brand new?

Yes. American Instrument Exchange sells this Tuttnauer ultrasonic cleaner as brand-new equipment.

Does it include a warranty?

Yes. It includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.