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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 6-Gallon Ultrasonic Cleaner - NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1551 CLEANER
Size: $2800.17
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU6 6-Gallon Ultrasonic Cleaner – New

The Tuttnauer CSU6 Clean & Simple 6-Gallon Ultrasonic Cleaner is a high-capacity ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, laboratory tools, veterinary instruments, instrument cassettes, and other compatible items that require thorough cleaning before subsequent rinsing, disinfection, sterilization, or further processing.

As the basic configuration in Tuttnauer's 6-gallon Clean & Simple family, the CSU6 provides the same large stainless-steel cleaning tank and 60 kHz ultrasonic cleaning system as the basket- and heater-equipped versions while allowing facilities to add accessories only when they are needed.

The large tank provides an actual capacity of approximately 6.5 gallons / 24.6 L and can accommodate a standard assortment of instruments or up to six full-size instrument cassettes. This makes the CSU6 particularly useful for busy dental practices, veterinary facilities, research laboratories, university laboratories, clinics, and other environments that require substantially more instrument throughput than a compact ultrasonic bath can provide.

Tuttnauer's 60 kHz ultrasonic system creates cavitation throughout the cleaning solution, helping loosen contamination from instrument surfaces, joints, serrations, hinges, grooves, recesses, and other areas that can be difficult to clean consistently by hand.

This Tuttnauer CSU6 ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Model CSU6

  • 6.5-gallon / 24.6 L actual tank capacity

  • Holds up to six full-size instrument cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Stainless-steel cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Designed for quieter ultrasonic cleaning

  • High-capacity configuration for busy facilities

  • Basket available as an optional accessory

  • Non-heated standard configuration

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU6 is designed for facilities that need high-capacity ultrasonic cleaning without necessarily requiring an integrated heater or included instrument basket.

Ultrasonic cleaning uses high-frequency sound waves transmitted through a liquid cleaning solution. These sound waves create microscopic cavitation bubbles throughout the tank. As the bubbles repeatedly form and collapse, they generate localized cleaning action against submerged surfaces.

Because this cavitation occurs throughout the solution, ultrasonic cleaning can reach areas that may be difficult to address consistently with brushes or manual wiping alone.

The CSU6 provides this cleaning action across a large stainless-steel tank capable of accommodating up to six full-size instrument cassettes, making it well suited to higher-volume instrument-processing environments.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU6
Equipment Type Ultrasonic Cleaner
Nominal Size 6 Gallon
Actual Tank Capacity 6.5 gal. / 24.6 L
Ultrasonic Frequency 60 kHz
Cassette Capacity Up to 6 Full-Size Cassettes
Heater No
Safety Basket Optional / Not Included
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 19.8"W × 6.5"H × 11.8"D
Overall Dimensions 21.8"W × 12.7"H × 13.8"D
Cleaning Chemistry Compatible with appropriate ultrasonic cleaning solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU6 is designed for cleaning reusable instruments and compatible equipment before additional processing.

Common applications include dental instrument cleaning, instrument cassette cleaning, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its large tank is particularly useful when several instrument sets need to be processed together rather than in multiple small batches.

Ideal Laboratory and Clinical Environments

The CSU6 is well suited for busy dental practices, multi-provider dental offices, medical clinics, veterinary hospitals, research laboratories, teaching laboratories, universities, biotechnology facilities, and centralized instrument-processing areas.

It can also be useful in larger organizations that want a dedicated ultrasonic cleaner for a particular department, instrument group, or cleaning chemistry.

6.5-Gallon / 24.6-Liter Tank Capacity

Although Tuttnauer markets the CSU6 as its 6-gallon Clean & Simple model, the manufacturer's published actual tank capacity is approximately 6.5 gallons / 24.6 L.

The tank measures approximately 19.8 inches wide × 6.5 inches high × 11.8 inches deep.

This large cleaning area allows the CSU6 to handle significantly larger instrument loads than Tuttnauer's 1- or 3-gallon systems.

For facilities processing instruments throughout the day, increased batch capacity can help reduce the number of separate ultrasonic cycles required and improve overall workflow efficiency.

Holds Up to Six Full-Size Instrument Cassettes

Tuttnauer specifies capacity for up to six full-size instrument cassettes.

This makes the CSU6 particularly useful for facilities that already organize reusable instruments in cassette systems.

Processing several cassettes together can help keep instrument sets organized and reduce unnecessary handling during portions of the cleaning and reprocessing workflow.

Exact cassette compatibility should be verified according to the cassette dimensions and the facility's existing instrument-processing procedures.

60 kHz Ultrasonic Cleaning

The CSU6 operates at 60 kHz.

During operation, ultrasonic energy produces microscopic cavitation bubbles throughout the cleaning solution. When these bubbles collapse, they create localized cleaning action against submerged instrument surfaces.

Tuttnauer describes the 60 kHz Clean & Simple system as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic cleaners.

This can be particularly useful in environments where instruments are cleaned repeatedly throughout the working day.

Cleaning Complex Instrument Surfaces

One of the main advantages of ultrasonic cleaning is its ability to act on complex and recessed surfaces.

Hinges, serrations, box locks, grooves, textured areas, narrow spaces, and recessed features can retain contamination even after manual wiping.

Because cavitation occurs throughout the cleaning solution, ultrasonic energy can reach many of these areas simultaneously.

Ultrasonic cleaning should still be used according to the instrument manufacturer's instructions and as part of an appropriate overall cleaning procedure.

High-Throughput Instrument Cleaning

The CSU6 is designed for significantly greater throughput than compact ultrasonic cleaners.

Its six-cassette capacity can help busy facilities process larger batches without continually stopping to unload and refill a small tank.

This can be especially valuable in dental practices, veterinary hospitals, teaching laboratories, and clinical environments where several instrument sets may need cleaning at approximately the same time.

Larger capacity can also help prevent cleaning from becoming a bottleneck before downstream inspection, packaging, or sterilization.

Non-Heated Standard Configuration

The basic CSU6 does not include an integrated heater.

This makes it a good choice for facilities whose cleaning procedures do not require elevated solution temperature or where the selected cleaning chemistry performs effectively at ambient temperature.

Not every ultrasonic cleaning application requires heat.

The appropriate cleaning conditions depend on the instrument, type of soil, cleaning solution, and manufacturer recommendations.

Facilities that do require heated ultrasonic cleaning can choose the CSU6H or CSU6HBK configurations.

Optional Safety Basket

The standard CSU6 does not include the stainless-steel safety basket supplied with the CSU6BK and CSU6HBK versions.

A compatible basket can be added when desired.

Using a basket helps prevent instruments from resting directly on the bottom of the ultrasonic tank and can make loading, draining, and removal more convenient.

Customers who know they require a basket from the beginning may prefer the CSU6BK package, while the standard CSU6 provides flexibility for facilities that already own compatible accessories or do not require a basket.

Ultrasonic Cleaning Before Sterilization

The CSU6 is an ultrasonic cleaner, not a sterilizer.

Its purpose is to help remove soils and debris from compatible instruments before whatever additional processing is required for their intended use.

For reusable instruments that require steam sterilization, ultrasonic cleaning may be used as part of the cleaning process before autoclaving.

After cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to the manufacturer's instructions and applicable facility procedures.

Cleaning and Sterilization Perform Different Functions

Cleaning removes contamination from instrument surfaces.

Sterilization is a separate process intended to destroy viable microorganisms when required by the instrument's intended use.

An ultrasonic cleaner therefore cannot replace an autoclave when sterilization is required.

The CSU6 and an appropriately sized Tuttnauer autoclave can instead serve complementary roles within the same instrument-processing workflow.

Why Cleaning Matters Before Autoclaving

Effective cleaning should take place before steam sterilization.

Organic debris, proteins, chemicals, and other residues can remain attached to instrument surfaces if cleaning is incomplete. These materials can interfere with subsequent processing and may become more difficult to remove after exposure to elevated temperatures.

Ultrasonic cleaning can help remove contamination from complex instrument geometry before the instruments are inspected, packaged, and sterilized.

Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaner family.

The tablets are designed to dissolve directly in a tank filled with tap water, simplifying preparation compared with measuring liquid concentrates.

Tuttnauer describes the resulting solution as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic. The enzymatic formulation is designed to help break down protein-containing soils.

Facilities should follow current Tuttnauer instructions for tablet quantity, water volume, solution replacement, contact time, and operating conditions.

Simple Cleaning Solution Preparation

The tablet format is intended to make routine solution preparation easier.

Users add the specified number of tablets directly to the water-filled tank, where the tablets dissolve to create the working solution.

This approach can reduce the need to store bulky containers of liquid concentrate and can help standardize solution preparation among multiple staff members.

The appropriate number of tablets should always be based on the current instructions for the cleaner's tank size.

Stainless-Steel Cleaning Tank

The CSU6 uses a stainless-steel ultrasonic tank designed for repeated cleaning cycles.

Stainless steel provides a durable and easily maintained surface suitable for routine clinical and laboratory use.

Only cleaning solutions approved for ultrasonic cleaning and compatible with the tank and instruments should be used.

Flammable liquids, inappropriate solvents, or incompatible chemicals should not be placed directly in the ultrasonic cleaner.

Durable Exterior Housing

Tuttnauer surrounds the stainless-steel tank with a vinyl-clad steel housing.

The exterior is designed to resist routine scratching and provide a surface that can be cleaned easily.

This can be particularly useful in busy instrument-processing areas where the cleaner may be operated and wiped down repeatedly throughout the day.

Quiet Operation

Tuttnauer emphasizes quiet operation as a benefit of its 60 kHz Clean & Simple ultrasonic systems.

This is useful when the cleaner is located near staff workstations, treatment support areas, teaching spaces, or laboratories occupied throughout the day.

A high-capacity cleaner may operate repeatedly during normal working hours, making operating noise an important practical consideration.

CSU6 vs. CSU6BK

The CSU6 and CSU6BK use the same basic ultrasonic cleaning platform.

The CSU6BK adds a stainless-steel safety basket.

Customers who want organized basket-based instrument handling immediately may prefer the CSU6BK. Facilities that already have an appropriate basket or do not require one can choose the basic CSU6.

CSU6 vs. CSU6H

The CSU6H adds an integrated heater to the basic CSU6 configuration.

The standard CSU6 is appropriate when cleaning at ambient solution temperature is sufficient.

The CSU6H is better suited to workflows where compatible cleaning chemistry benefits from controlled heating.

CSU6 vs. CSU6HBK

The CSU6HBK is the most fully equipped version of the 6-gallon Clean & Simple system.

It includes both an integrated heater and stainless-steel basket.

The standard CSU6 provides the same core high-capacity 60 kHz ultrasonic cleaning platform without those included accessories.

For facilities that value simplicity and lower initial equipment cost, the CSU6 can be an attractive starting point.

CSU6 vs. Tuttnauer CSU3

The CSU3 provides approximately 3.25 gallons / 12.3 L of tank capacity and holds up to three full-size cassettes.

The CSU6 approximately doubles the cassette capacity to six full-size units and provides 6.5 gallons / 24.6 L of actual tank volume.

The CSU3 can be a good fit for moderate instrument volumes, while the CSU6 is better suited to higher-throughput environments.

CSU6 vs. Tuttnauer CSU1

The compact CSU1 has an actual tank capacity of approximately 0.85 gallon / 3.2 L and accommodates up to two half-size cassettes.

The CSU6 is designed for substantially larger instrument loads and full-size cassette workflows.

Small practices and laboratories may prefer the CSU1, while busy facilities can benefit from the CSU6's greater batch capacity.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Choosing among the Tuttnauer Clean & Simple systems depends primarily on instrument volume, cassette size, available counter space, and accessory requirements.

The CSU1 is suited to smaller instrument batches. The CSU3 provides an intermediate capacity for up to three full-size cassettes. The CSU6 family provides the greatest throughput, accommodating up to six full-size cassettes.

Within the CSU6 range, the standard CSU6 provides basic ultrasonic cleaning, the CSU6BK adds a basket, the CSU6H adds a heater, and the CSU6HBK includes both basket and heater.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU6 brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer ultrasonic cleaning equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, and other organizations to source instrument-cleaning equipment alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers building or expanding an instrument-processing area can also compare multiple Tuttnauer cleaner and sterilizer sizes to better match cleaning and sterilization throughput.

Pairing the CSU6 with a Tuttnauer Autoclave

For reusable instruments that require steam sterilization, the CSU6 can serve as the cleaning stage within a broader instrument-processing workflow.

Compatible instruments can first undergo ultrasonic cleaning to remove soils and debris. Following appropriate rinsing, drying, inspection, and packaging, instruments can then be processed in a suitable Tuttnauer autoclave.

For higher-volume facilities, it is useful to select cleaning and sterilization equipment with compatible throughput so that one step does not become a bottleneck.

Related Equipment

Facilities purchasing the Tuttnauer CSU6 may also require stainless-steel ultrasonic baskets, instrument cassettes, Clean & Simple cleaning tablets, tabletop or larger-capacity autoclaves, laboratory glassware washers, water purification equipment, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU6 6-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU6?

The CSU6 is Tuttnauer's high-capacity basic Clean & Simple ultrasonic cleaner designed to hold up to six full-size instrument cassettes.

What is the actual tank capacity?

Tuttnauer specifies approximately 6.5 gallons / 24.6 L of tank capacity.

Why is it called a 6-gallon cleaner?

Tuttnauer markets the CSU6 as its 6-gallon model even though the published actual tank capacity is 6.5 gallons / 24.6 L.

What ultrasonic frequency does the CSU6 use?

The CSU6 operates at 60 kHz.

How many cassettes does it hold?

It can accommodate up to six full-size instrument cassettes.

Does the CSU6 include a heater?

No. The standard CSU6 is the non-heated configuration.

Does the CSU6 include a basket?

The standard CSU6 should not be assumed to include a safety basket. Basket-equipped configurations are available separately.

What are the tank dimensions?

The tank measures approximately 19.8"W × 6.5"H × 11.8"D.

What are the overall dimensions?

The unit measures approximately 21.8"W × 12.7"H × 13.8"D.

What is the tank made from?

The ultrasonic cleaning tank is stainless steel.

What does 60 kHz ultrasonic cleaning mean?

The system uses 60,000 ultrasonic cycles per second to generate cavitation within the cleaning solution.

What is ultrasonic cavitation?

Cavitation is the formation and collapse of microscopic bubbles in the cleaning solution that helps remove contamination from submerged surfaces.

Can the CSU6 clean dental instruments?

Yes. Dental instrument cleaning is a primary application for the Clean & Simple product family.

Can laboratories use the CSU6?

Yes. It can be used to clean compatible laboratory tools, instruments, and components approved for ultrasonic cleaning.

Can veterinary facilities use it?

Yes. It can be appropriate for cleaning compatible reusable veterinary instruments.

Does the CSU6 sterilize instruments?

No. Ultrasonic cleaning removes soils and debris but does not sterilize instruments.

Can it replace an autoclave?

No. Ultrasonic cleaning and steam sterilization are different processes.

Can the CSU6 be used before autoclaving?

Yes. When appropriate for the instrument, ultrasonic cleaning can be part of the cleaning process before steam sterilization.

Can I use Tuttnauer Clean & Simple tablets?

Yes. Tuttnauer offers Clean & Simple enzymatic ultrasonic cleaning tablets for its ultrasonic systems.

What is the difference between CSU6 and CSU6BK?

The CSU6BK includes a stainless-steel safety basket. The basic CSU6 does not.

What is the difference between CSU6 and CSU6H?

The CSU6H includes an integrated heater. The basic CSU6 does not.

What is the difference between CSU6 and CSU6HBK?

The CSU6HBK includes both a heater and stainless-steel basket. The CSU6 is the basic configuration without those included features.

How does the CSU6 compare with the CSU3?

The CSU6 accommodates up to six full-size cassettes, while the CSU3 accommodates up to three.

Is the Tuttnauer CSU6 brand new?

Yes. American Instrument Exchange sells this CSU6 as brand-new equipment.

Does it include a warranty?

Yes. The unit includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.