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Tuttnauer 6-Gallon Ultrasonic Cleaner with Basket- NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1551A CLEANER
Size: $3198.55
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU6BK 6-Gallon Ultrasonic Cleaner with Basket – New

The Tuttnauer CSU6BK Clean & Simple 6-Gallon Ultrasonic Cleaner with Basket is a high-capacity ultrasonic cleaning system designed for reusable dental instruments, clinical instruments, laboratory tools, instrument cassettes, veterinary instruments, and other compatible items that require effective cleaning before subsequent rinsing, disinfection, sterilization, or further processing.

Designed for higher-throughput instrument processing, the CSU6BK can accommodate a standard selection of instruments or up to six full-size instrument cassettes. Its included stainless-steel safety basket simplifies loading and unloading, keeps instruments organized during cleaning, and helps prevent instruments from resting directly on the bottom of the ultrasonic tank.

The CSU6BK operates at 60 kHz, creating microscopic cavitation bubbles throughout the cleaning solution. As these bubbles form and collapse, they generate localized cleaning action that helps loosen contamination from instrument surfaces, joints, hinges, serrations, grooves, recesses, and other areas that can be difficult to clean consistently by hand.

Unlike the CSU6H and CSU6HBK configurations, the CSU6BK does not include an integrated heater. It is therefore an excellent choice for facilities that want the convenience and handling advantages of an included safety basket but do not require heated ultrasonic cleaning.

This Tuttnauer CSU6BK ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Model CSU6BK

  • 6-gallon high-capacity configuration

  • Holds up to six full-size instrument cassettes

  • Stainless-steel safety basket included

  • 60 kHz ultrasonic cleaning frequency

  • Stainless-steel cleaning tank

  • Durable vinyl-clad steel exterior housing

  • Designed for quieter ultrasonic operation

  • Ideal for higher-volume instrument processing

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Non-heated configuration

  • Brand-new equipment with manufacturer warranty

  • Available from American Instrument Exchange

Overview

The Tuttnauer CSU6BK is designed for facilities where instrument cleaning is a regular part of the daily workflow and where a compact ultrasonic bath no longer provides enough capacity.

Its large tank can accommodate up to six full-size instrument cassettes, allowing dental practices, clinics, laboratories, and veterinary facilities to process multiple instrument sets in a single cleaning cycle.

The included stainless-steel safety basket is one of the primary advantages of the CSU6BK configuration. Rather than placing compatible instruments directly into the tank, users can load them into the basket, lower the entire group into the cleaning solution, and remove them together when the cycle is complete.

For facilities that do not require heated cleaning solution, the CSU6BK provides a simpler alternative to the CSU6HBK while retaining the same large-capacity cleaning platform.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU6BK
Equipment Type Ultrasonic Cleaner
Nominal Size 6 Gallon
Ultrasonic Frequency 60 kHz
Cassette Capacity Up to 6 Full-Size Cassettes
Safety Basket Stainless Steel, Included
Heater No
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 19.8"W × 6.5"H × 11.8"D
Overall Dimensions 21.8"W × 12.7"H × 13.8"D
Cleaning Chemistry Compatible with appropriate ultrasonic cleaning solutions
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU6BK is designed for cleaning reusable instruments and compatible components before further processing.

Common applications include dental instrument cleaning, instrument-cassette cleaning, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other items approved by their manufacturers for ultrasonic cleaning.

Its large tank makes it especially useful when multiple instrument sets need to be processed together rather than one small batch at a time.

Ideal Laboratory and Clinical Environments

The CSU6BK is well suited for busy dental offices, multi-provider dental practices, medical clinics, veterinary hospitals, teaching laboratories, research laboratories, university facilities, biotechnology laboratories, and centralized instrument-processing areas.

It can also serve as a dedicated ultrasonic cleaner within a larger facility where one department or instrument group requires its own cleaning system.

High-Capacity 6-Gallon Cleaning Platform

The CSU6 family is Tuttnauer's highest-capacity Clean & Simple ultrasonic cleaner platform.

Its large stainless-steel tank measures approximately 19.8 inches wide × 6.5 inches high × 11.8 inches deep.

That extra cleaning area gives the CSU6BK a significant throughput advantage over smaller ultrasonic cleaners.

Facilities can process multiple instruments or cassettes together, reducing the number of separate cleaning batches required during a busy workday.

Holds Up to Six Full-Size Cassettes

Tuttnauer specifies capacity for up to six full-size instrument cassettes.

This makes the CSU6BK particularly attractive for practices and facilities that already organize reusable instruments in cassette systems.

Cassette-based processing can help keep instrument sets together during cleaning and reduce unnecessary handling between workflow stages.

For facilities transitioning from a smaller ultrasonic cleaner, six-cassette capacity can provide a major improvement in daily instrument throughput.

Stainless-Steel Safety Basket Included

The CSU6BK includes a stainless-steel safety basket as part of the standard configuration.

The basket helps prevent instruments from resting directly on the bottom of the ultrasonic tank, which is generally preferable for proper ultrasonic operation and instrument handling.

It also allows an entire group of instruments to be loaded, submerged, and removed together.

This can make the cleaning workflow more organized and reduce the need to retrieve individual instruments from the tank after each cycle.

Why Use an Ultrasonic Cleaning Basket?

A basket performs several useful functions during ultrasonic cleaning.

It keeps instruments organized, helps prevent direct contact with the tank bottom, and makes loading and unloading more convenient.

It can also simplify draining after a cleaning cycle because the entire instrument load can be lifted from the solution at once.

For busy facilities handling multiple cassettes or instrument sets, these workflow advantages can become just as important as the ultrasonic cleaning capacity itself.

60 kHz Ultrasonic Cleaning

The CSU6BK operates at 60 kHz.

Ultrasonic energy transmitted through the cleaning solution creates microscopic cavitation bubbles throughout the tank. As the bubbles repeatedly form and collapse, they generate localized scrubbing action against submerged surfaces.

Because cavitation occurs throughout the solution, the cleaning action can reach recessed and complex surfaces that are difficult to access manually.

Tuttnauer describes its 60 kHz Clean & Simple systems as providing quieter cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic systems.

Cleaning Hard-to-Reach Instrument Surfaces

Reusable instruments often contain areas that are difficult to clean with brushes or manual wiping alone.

Hinges, serrations, joints, box locks, grooves, recessed surfaces, textured areas, and narrow spaces can retain contamination even when the exterior of an instrument appears clean.

Ultrasonic cavitation allows cleaning action to reach many of these complex areas simultaneously.

This does not replace proper instrument-specific cleaning instructions, but it can improve the consistency of the overall cleaning process.

Non-Heated Ultrasonic Cleaning

The CSU6BK does not include an integrated heater.

This makes it appropriate for cleaning procedures that do not require elevated solution temperature or where the cleaning chemistry performs effectively at ambient temperature.

A non-heated ultrasonic cleaner can also provide a simpler configuration with fewer components when heat is unnecessary.

Facilities requiring heated cleaning should consider the CSU6H or CSU6HBK configurations instead.

When Is a Non-Heated Ultrasonic Cleaner Appropriate?

Not every ultrasonic cleaning process requires heat.

Some cleaning solutions are designed to work effectively at ambient temperature, and some instruments or materials may be better suited to non-heated processing.

The appropriate cleaning conditions depend on the instrument, type of contamination, cleaning chemistry, and manufacturer recommendations.

For facilities that do not need heated solution, the CSU6BK provides basket-based handling and high throughput without adding an unnecessary heating system.

High-Throughput Instrument Processing

The CSU6BK is particularly useful when several instrument loads must be cleaned throughout the day.

A larger ultrasonic tank can reduce the number of separate cleaning cycles required compared with a compact 1-gallon or 3-gallon system.

This can help improve workflow efficiency in high-volume dental practices, veterinary hospitals, training facilities, clinical environments, and research laboratories.

The ability to process up to six full-size cassettes at once can also help prevent cleaning from becoming a bottleneck before downstream sterilization.

Ultrasonic Cleaning Before Sterilization

The CSU6BK is a cleaning device, not a sterilizer.

Its purpose is to remove soils and debris from compatible instruments before whatever additional processing is required for their intended use.

For reusable instruments that require steam sterilization, ultrasonic cleaning can be used as part of the pre-cleaning process before autoclaving.

Following ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to the instrument manufacturer's instructions and the facility's procedures.

Cleaning and Sterilization Are Separate Steps

Ultrasonic cleaning and steam sterilization perform different functions.

Cleaning removes contamination and debris from instrument surfaces.

Sterilization is a separate process used to destroy viable microorganisms when required for an instrument's intended use.

An ultrasonic cleaner therefore does not replace an autoclave.

In many instrument-processing environments, the CSU6BK and a properly sized Tuttnauer autoclave can be used as complementary pieces of equipment within the same workflow.

Why Cleaning Matters Before Autoclaving

Sterilization should not be used as a substitute for effective cleaning.

Organic material, proteins, chemicals, and other residues can remain attached to instruments if they are not thoroughly cleaned first.

These residues can interfere with subsequent processing and may become more difficult to remove after exposure to heat.

Ultrasonic cleaning can help remove contamination from surfaces and complex instrument geometry before instruments are inspected, packaged, and sterilized.

Tuttnauer Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets designed for use with its ultrasonic systems.

The tablets dissolve directly in a water-filled ultrasonic tank, eliminating the need to measure liquid concentrate.

Tuttnauer describes the solution as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic.

The enzymatic formulation is intended to help break down protein-containing soils.

Facilities should follow current product instructions for the number of tablets, solution volume, exposure time, replacement schedule, and appropriate operating conditions.

Convenient Cleaning Chemistry Preparation

The tablet format can simplify routine solution preparation.

Rather than storing large containers of liquid concentrate and measuring portions manually, users add the appropriate number of tablets directly to the water-filled tank.

Tuttnauer states that the tablets dissolve rapidly and require no pre-mixing.

This can help standardize cleaning-solution preparation between users and reduce storage requirements in smaller instrument-processing areas.

Stainless-Steel Cleaning Tank

The CSU6BK incorporates a stainless-steel ultrasonic cleaning tank.

Stainless steel is widely used in ultrasonic systems because it provides a durable, cleanable surface that can withstand repeated cavitation cycles when appropriate cleaning chemistry is used.

Only cleaning solutions compatible with the tank and the instruments being processed should be used.

Inappropriate chemicals, flammable liquids, or incompatible solvents should not be introduced into the ultrasonic cleaner.

Durable Exterior Housing

Tuttnauer uses a vinyl-clad steel exterior housing around the cleaner.

The housing is designed to be durable, easy to clean, and resistant to routine scratching.

This is useful in busy clinical and laboratory environments where the cleaner may be used repeatedly throughout the day and cleaned frequently.

Quiet Operation

The CSU6BK's 60 kHz operating frequency is designed to provide relatively quiet ultrasonic cleaning.

This can be especially useful when the cleaner is located near workstations, treatment areas, teaching spaces, or laboratories occupied continuously by staff.

For facilities running multiple cleaning cycles throughout the day, lower operating noise can make the cleaner easier to integrate into the surrounding workspace.

CSU6BK vs. CSU6HBK

The CSU6BK and CSU6HBK both include the stainless-steel safety basket.

The primary difference is heating.

The CSU6BK is the non-heated configuration, while the CSU6HBK includes both a basket and integrated heater.

Facilities that require heated ultrasonic cleaning should choose the CSU6HBK. Facilities that primarily want the organizational and handling advantages of an included basket may prefer the CSU6BK.

CSU6BK vs. CSU6H

The CSU6BK and CSU6H emphasize different features.

The CSU6BK includes the stainless-steel basket but does not include a heater.

The CSU6H includes the heater but does not include the basket as part of its standard configuration.

The best choice depends on whether basket-based handling or heated cleaning is more important to the facility's workflow.

CSU6BK vs. Standard CSU6

The standard CSU6 provides the same basic high-capacity ultrasonic cleaning platform without the basket included.

The CSU6BK adds the stainless-steel safety basket.

For facilities that plan to use a basket from the beginning, purchasing the CSU6BK package can simplify setup and ensure that the system is configured for organized instrument loading immediately.

CSU6BK vs. Tuttnauer CSU3

The CSU3 family offers approximately half the cassette capacity of the CSU6.

The 3-gallon model holds up to three full-size cassettes, while the CSU6 family accommodates up to six.

For facilities processing moderate instrument volumes, the CSU3 may provide adequate capacity with a smaller footprint.

The CSU6BK is better suited to higher-throughput environments where several instrument cassettes may need to be processed at the same time.

CSU6BK vs. Tuttnauer CSU1

The compact CSU1 is intended for smaller instrument loads and up to two half-size cassettes.

The CSU6BK is designed for substantially greater throughput and full-size cassette workflows.

A small office or laboratory may find the CSU1 sufficient, while a busy dental practice, veterinary facility, teaching laboratory, or centralized processing area may benefit from the CSU6BK's larger capacity.

Choosing the Right Tuttnauer Ultrasonic Cleaner

Selecting the appropriate Tuttnauer Clean & Simple model depends on expected instrument volume, cassette size, available counter space, and whether a basket or heater is required.

The CSU1 is suited to smaller batches. The CSU3 provides an intermediate option for full-size cassettes. The CSU6 family is designed for higher-volume processing and can accommodate up to six full-size cassettes.

Within the CSU6 family, the standard CSU6 provides basic ultrasonic cleaning, the CSU6BK adds a basket, the CSU6H adds a heater, and the CSU6HBK provides both basket and heater.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU6BK brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer ultrasonic cleaning equipment through AIE allows dental practices, veterinary facilities, clinics, research laboratories, and other customers to source instrument cleaning equipment alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers planning an instrument-processing area can compare multiple Tuttnauer cleaner and sterilizer sizes to better match cleaning and sterilization throughput.

Pairing the CSU6BK with a Tuttnauer Autoclave

For reusable instruments that require steam sterilization, the CSU6BK can serve as the cleaning stage in a broader instrument-processing workflow.

Compatible instruments can first be ultrasonically cleaned to remove soils and debris. After appropriate rinsing, drying, inspection, and packaging, instruments can then be placed into a properly sized Tuttnauer autoclave for sterilization.

In higher-volume facilities, it is useful to consider cleaning and sterilization capacity together so that one stage does not become a bottleneck.

Related Equipment

Facilities purchasing the Tuttnauer CSU6BK may also require Tuttnauer autoclaves, ultrasonic cleaning tablets, instrument cassettes, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished laboratory equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory use.

Tuttnauer CSU6BK 6-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU6BK?

The CSU6BK is a high-capacity Tuttnauer Clean & Simple ultrasonic cleaner supplied with a stainless-steel safety basket.

Does the CSU6BK include a basket?

Yes. The stainless-steel safety basket is included with this configuration.

Does the CSU6BK include a heater?

No. The CSU6BK is the basket-equipped, non-heated configuration.

What ultrasonic frequency does it use?

The CSU6BK operates at 60 kHz.

How many cassettes can it hold?

Tuttnauer specifies capacity for up to six full-size instrument cassettes.

What are the tank dimensions?

The tank measures approximately 19.8"W × 6.5"H × 11.8"D.

What are the overall dimensions?

The cleaner measures approximately 21.8"W × 12.7"H × 13.8"D.

Why is the basket useful?

The basket keeps instruments organized, prevents direct placement on the tank bottom, and makes loading and removal easier.

Can the basket be removed?

The basket is intended as a removable instrument-handling accessory.

Is heated cleaning necessary?

Not always. Whether heat is beneficial depends on the instrument, contamination, and cleaning chemistry.

What if I need both a basket and heater?

The Tuttnauer CSU6HBK includes both features.

Can the CSU6BK clean dental instruments?

Yes. Dental instrument cleaning is one of the primary applications for the Clean & Simple ultrasonic cleaner family.

Can it be used for laboratory instruments?

Yes. It can be used for compatible laboratory tools, stainless-steel components, and reusable items approved for ultrasonic cleaning.

Can veterinary facilities use the CSU6BK?

Yes. It can be appropriate for compatible reusable veterinary instruments.

Does ultrasonic cleaning sterilize instruments?

No. Ultrasonic cleaning removes soils and debris but does not replace sterilization.

Can the CSU6BK be used before autoclaving?

Yes. When appropriate for the instrument, ultrasonic cleaning can be used as part of the cleaning process before steam sterilization.

Can I use Tuttnauer cleaning tablets?

Yes. Tuttnauer Clean & Simple enzymatic cleaning tablets are designed for use with the Clean & Simple ultrasonic cleaner family.

What is the difference between CSU6BK and CSU6HBK?

Both include the basket. The CSU6HBK additionally includes an integrated heater.

What is the difference between CSU6BK and CSU6H?

The CSU6BK includes the basket without heat. The CSU6H includes heat without the basket.

What is the difference between CSU6BK and standard CSU6?

The CSU6BK adds the stainless-steel safety basket to the standard 6-gallon cleaning configuration.

How does the CSU6 compare with the CSU3?

The CSU6 holds up to six full-size cassettes, while the CSU3 holds up to three.

Is the CSU6BK brand new?

Yes. American Instrument Exchange sells this model brand new.

Does it include a warranty?

Yes. The CSU6BK includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.