Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 6-Gallon Ultrasonic Cleaner with Heater- NEW

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 1551AA CLEANER
Size: $2885.67
Color: 01-16-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer CSU6H 6-Gallon Ultrasonic Cleaner with Heater – New

The Tuttnauer CSU6H Clean & Simple 6-Gallon Ultrasonic Cleaner with Heater is a high-capacity ultrasonic cleaning system designed for dental instruments, reusable clinical instruments, laboratory tools, instrument cassettes, and other compatible items that require thorough cleaning before subsequent rinsing, disinfection, sterilization, or further processing.

With capacity for up to six full-size instrument cassettes, 60 kHz ultrasonic cleaning, and an integrated heater, the CSU6H is designed for facilities that need significantly more instrument throughput than a compact ultrasonic bath can provide. The heater can improve the performance of compatible cleaning solutions by maintaining a warmer cleaning environment, making this configuration particularly attractive for facilities that routinely process instruments exposed to proteinaceous or other difficult soils.

The large stainless-steel tank provides approximately 6.5 gallons / 24.6 L of actual capacity, while the durable vinyl-clad steel housing helps protect the unit in busy clinical and laboratory environments.

Unlike the CSU6HBK configuration, the CSU6H includes the integrated heater but should not be assumed to include the stainless-steel safety basket. This makes it a good choice for customers who want heated ultrasonic cleaning but already have a compatible basket or prefer to purchase accessories separately.

This Tuttnauer CSU6H ultrasonic cleaner is sold brand new by American Instrument Exchange and includes the applicable Tuttnauer manufacturer warranty.

Key Features

  • Brand-new Tuttnauer Clean & Simple ultrasonic cleaner

  • Model CSU6H

  • 6.5-gallon / 24.6 L actual tank capacity

  • Holds up to six full-size instrument cassettes

  • 60 kHz ultrasonic cleaning frequency

  • Integrated heater

  • Stainless-steel cleaning tank

  • Durable vinyl-clad steel housing

  • Designed for quieter ultrasonic operation

  • Large-capacity instrument processing

  • Compatible with optional stainless-steel safety basket

  • Compatible with Tuttnauer Clean & Simple ultrasonic enzymatic cleaning tablets

  • Manufacturer warranty included

  • Available new from American Instrument Exchange

Overview

The Tuttnauer CSU6H is designed for facilities where ultrasonic cleaning is part of the normal daily instrument-processing workflow rather than an occasional task.

Its large tank can accommodate a standard assortment of instruments or up to six full-size instrument cassettes, providing substantially more throughput than Tuttnauer's smaller 1- and 3-gallon Clean & Simple systems.

Ultrasonic cleaning works by transmitting high-frequency acoustic energy through a liquid cleaning solution. This process creates microscopic cavitation bubbles throughout the tank. As the bubbles collapse against submerged surfaces, they help loosen and remove contamination from instrument surfaces, joints, hinges, serrations, recesses, grooves, and other areas that may be difficult to clean effectively by hand.

The CSU6H adds an integrated heater to this process. When used with an appropriate cleaning solution, elevated solution temperature can help increase cleaning activity and improve removal of compatible soils.

Key Specifications

Specification Details
Manufacturer Tuttnauer
Product Line Clean & Simple
Model CSU6H
Equipment Type Heated Ultrasonic Cleaner
Nominal Size 6 Gallon
Actual Tank Capacity Approx. 6.5 gal. / 24.6 L
Ultrasonic Frequency 60 kHz
Heater Included
Basket Optional / Not Included in CSU6H Configuration
Cassette Capacity Up to 6 Full-Size Cassettes
Tank Material Stainless Steel
Exterior Housing Vinyl-Clad Steel
Tank Dimensions 19.8"W × 6.5"H × 11.8"D
Overall Dimensions 21.8"W × 12.7"H × 13.8"D
Cleaning Chemistry Compatible with appropriate ultrasonic solutions, including Tuttnauer Clean & Simple tablets
Condition Brand New
Warranty Tuttnauer Manufacturer Warranty

Common Applications

The Tuttnauer CSU6H is designed for cleaning reusable instruments and other compatible items before later processing. Common applications include dental instruments, instrument cassettes, reusable clinical tools, veterinary instruments, laboratory implements, stainless-steel components, and other equipment approved by its manufacturer for ultrasonic cleaning.

Its six-cassette capacity makes the CSU6H particularly useful in environments where several instrument sets must be processed throughout the working day.

Ideal Laboratory and Clinical Environments

The CSU6H is well suited for busy dental offices, multi-provider practices, outpatient facilities, veterinary clinics and hospitals, teaching laboratories, research laboratories, university facilities, biotechnology laboratories, and centralized instrument-processing areas.

It can also be useful in larger facilities as a dedicated ultrasonic cleaner for a particular instrument group, department, or cleaning chemistry.

6.5-Gallon / 24.6-Liter Tank Capacity

Although Tuttnauer refers to the CSU6 family as 6-gallon cleaners, the manufacturer's published tank capacity is approximately 6.5 gallons / 24.6 L.

The tank measures approximately 19.8 inches wide × 6.5 inches high × 11.8 inches deep.

This large cleaning area allows facilities to process larger groups of instruments in a single batch instead of dividing them among multiple smaller ultrasonic cycles.

For high-throughput instrument-processing environments, reducing the number of cleaning batches can improve staff efficiency and help prevent ultrasonic cleaning from becoming a bottleneck in the overall workflow.

Holds Up to Six Full-Size Instrument Cassettes

Tuttnauer specifies that the 6-gallon Clean & Simple system can accommodate up to six full-size instrument cassettes.

This represents a substantial increase in capacity over the smaller Clean & Simple models and makes the CSU6H particularly attractive to facilities that organize reusable instruments in cassettes.

Cassette-based workflows can help keep instrument sets organized while reducing unnecessary individual handling during portions of the cleaning and reprocessing process.

Exact cassette dimensions and compatibility should be confirmed before purchase.

Integrated Heater

The CSU6H includes an integrated heater designed to improve cleaning efficiency when used with appropriate ultrasonic cleaning chemistry.

Temperature can influence the effectiveness of many cleaning solutions. A warmer solution can help loosen certain soils, improve chemical activity, and assist with removal of residues from compatible instruments.

Tuttnauer specifically notes that its heater can help activate Clean & Simple ultrasonic enzymatic cleaning solution.

The appropriate operating temperature should always be based on the requirements of the cleaning chemistry and the instrument manufacturer's instructions. Heated cleaning is not appropriate for every material or contaminant.

Heated Ultrasonic Cleaning

The advantage of heated ultrasonic cleaning comes from combining two cleaning mechanisms.

Ultrasonic cavitation provides mechanical cleaning action at submerged surfaces, while a properly heated cleaning solution can improve chemical cleaning performance.

For instruments exposed to proteins, biological residues, oils, or other compatible contamination, this combination can provide more effective cleaning than either process alone.

The CSU6H is therefore particularly well suited to facilities that routinely process similar instrument loads and want a consistent heated ultrasonic-cleaning workflow.

60 kHz Ultrasonic Cavitation

The CSU6H operates at 60 kHz.

During operation, piezoelectric transducers convert electrical energy into high-frequency acoustic energy. This creates alternating pressure changes throughout the cleaning solution and forms microscopic cavitation bubbles.

When those bubbles collapse, they generate localized cleaning action against submerged instrument surfaces.

Because the cavitation occurs throughout the solution, ultrasonic cleaning can reach many complex areas that may be difficult to access manually.

Tuttnauer describes its 60 kHz system as providing quiet cleaning power while being less aggressive to instruments than many lower-frequency ultrasonic systems.

Cleaning Hinges, Serrations and Recessed Areas

Reusable instruments often contain complex geometry.

Hinges, box locks, serrated jaws, grooves, recesses, channels, textured surfaces, and narrow spaces can retain contamination even when the exterior surfaces appear clean.

Ultrasonic cavitation allows cleaning action to occur throughout the solution rather than only at surfaces accessible to a brush or wipe.

This can help provide more consistent pre-cleaning across complex instruments, although ultrasonic cleaning does not eliminate the need to follow manufacturer-specific cleaning instructions.

High-Throughput Instrument Processing

The large tank and six-cassette capacity make the CSU6H a strong option for facilities processing a continuous stream of reusable instruments.

Using a larger ultrasonic cleaner can reduce the number of individual cleaning batches required during the day.

This can be particularly useful for dental groups, veterinary hospitals, training laboratories, and other facilities where several procedures may generate instrument loads at approximately the same time.

The high-capacity design can also provide greater flexibility for larger instruments or irregular loads that do not fit comfortably in smaller ultrasonic cleaners.

Ultrasonic Cleaning Before Sterilization

The Tuttnauer CSU6H is an ultrasonic cleaner, not a sterilizer.

Its purpose is to remove soils and debris from compatible instruments before whatever additional processing is required for their intended use.

For reusable instruments that require steam sterilization, ultrasonic cleaning can be part of the cleaning process that occurs before autoclaving.

Following ultrasonic cleaning, instruments may still require rinsing, drying, inspection, lubrication, packaging, disinfection, or sterilization according to the instrument manufacturer's instructions and applicable facility procedures.

Cleaning and Sterilization Are Different Processes

Cleaning and sterilization perform different functions.

Cleaning removes organic material, residue, chemicals, and other contamination from an instrument's surfaces.

Sterilization is a separate process intended to destroy viable microorganisms using an appropriate validated method.

An ultrasonic cleaner can improve instrument cleanliness before sterilization, but it cannot replace an autoclave when sterilization is required.

For this reason, the CSU6H pairs naturally with Tuttnauer tabletop or larger-capacity autoclaves in facilities that reprocess reusable instruments.

Why Cleaning Should Come Before Autoclaving

Residual material left on an instrument can interfere with later processing.

Proteins, organic debris, chemical residues, and other contamination can remain attached to instrument surfaces if cleaning is inadequate and may become more difficult to remove after exposure to elevated temperatures.

A defined cleaning process before sterilization helps prepare reusable instruments for the autoclave and allows staff to inspect them before packaging or final processing.

Ultrasonic cleaning can be particularly valuable when instruments contain joints, serrations, or recessed surfaces that are difficult to clean manually.

Clean & Simple Enzymatic Cleaning Tablets

Tuttnauer offers Clean & Simple ultrasonic enzymatic cleaning tablets for use with its ultrasonic cleaner family.

The tablet format allows users to prepare cleaning solution without storing or measuring large containers of liquid concentrate.

Tuttnauer instructs users to place the appropriate number of tablets into a tank filled with tap water. The tablets dissolve to create the working cleaning solution.

The formulation is designed to help break down protein-containing soils and is described by Tuttnauer as non-ionic, non-corrosive, non-toxic, biodegradable, and non-caustic.

Facilities should follow the current cleaning-product instructions for tablet quantity, water volume, solution replacement, exposure time, and temperature.

Heater and Enzymatic Cleaning Chemistry

The integrated heater makes the CSU6H particularly useful for workflows built around compatible enzymatic cleaning products.

Enzymatic cleaners are designed to break down biological materials such as proteins that may remain on reusable instruments.

Properly controlled warmth can help improve enzyme activity and cleaning performance.

However, excessively high temperature can reduce the effectiveness of some enzymes, so facilities should not simply operate the cleaner at the highest possible temperature.

Cleaning chemistry instructions should determine the appropriate operating conditions.

Stainless-Steel Cleaning Tank

The CSU6H uses a stainless-steel ultrasonic tank.

Stainless steel provides a durable and easily maintained cleaning surface and is widely used in ultrasonic cleaning equipment because it can withstand repeated exposure to ultrasonic cavitation and compatible cleaning solutions.

Only chemicals approved for ultrasonic cleaning and compatible with both the tank and the instruments should be used.

Flammable materials, inappropriate solvents, or incompatible chemicals should not be used in the ultrasonic cleaner.

Optional Safety Basket

Unlike the CSU6HBK, the CSU6H should not be assumed to include a stainless-steel safety basket.

A compatible basket can be added when desired.

Using a basket helps keep instruments from resting directly against the bottom of the ultrasonic tank and can simplify loading, draining, and removal of an entire group of instruments.

Customers who know they want both a heater and basket may prefer the CSU6HBK package, while customers who already own compatible accessories or do not need a basket can choose the CSU6H.

Durable Exterior Housing

Tuttnauer surrounds the stainless-steel tank with a durable vinyl-clad steel housing.

The exterior is designed to provide a cleanable, scratch-resistant surface appropriate for clinical and laboratory environments.

Because ultrasonic cleaners are often installed directly on work surfaces where instruments are handled repeatedly throughout the day, a durable exterior can help maintain the equipment's appearance over long-term use.

Quiet Operation

Tuttnauer emphasizes the relatively quiet operation of its 60 kHz Clean & Simple systems.

This can be useful when the cleaner is installed within a treatment-support area, laboratory, teaching environment, or other space occupied continuously by staff.

Ultrasonic cleaners may run repeatedly during the working day, so lower perceived operating noise can become an important practical advantage.

CSU6H vs. CSU6HBK

The CSU6H and CSU6HBK share the same basic 6-gallon platform, 60 kHz ultrasonic system, tank dimensions, heater, and six-cassette capacity.

The difference is the basket.

The CSU6HBK includes both the heater and stainless-steel safety basket.

The CSU6H includes the heater but does not include the basket as part of the standard configuration.

Customers wanting a complete basket-and-heater package should choose the CSU6HBK. Customers who only require heated ultrasonic cleaning may prefer the CSU6H.

CSU6H vs. CSU6BK

The CSU6BK and CSU6H emphasize different accessories.

The CSU6H includes the heater but not the basket, while the CSU6BK includes the basket without the integrated heater.

The better choice depends on the facility's workflow.

If heated cleaning chemistry is the main priority, the CSU6H is the stronger fit. If organized cassette or instrument handling is more important and heating is unnecessary, the basket-equipped CSU6BK may be preferable.

CSU6H vs. Standard CSU6

The standard CSU6 provides the same large tank and 60 kHz ultrasonic cleaning capability without an integrated heater.

For basic cleaning procedures that do not benefit from heated solution, the standard model can provide a simpler and lower-cost option.

The CSU6H is better suited to customers who regularly use cleaning chemistry that performs best at elevated temperature or who want greater flexibility for challenging instrument loads.

CSU6H vs. Tuttnauer CSU3

The Tuttnauer CSU3 provides approximately 3.25 gallons / 12.3 L of capacity and can accommodate up to three full-size cassettes.

The CSU6 family approximately doubles the cassette capacity to six full-size units.

For smaller facilities, the CSU3 may provide sufficient throughput with a smaller countertop footprint.

The CSU6H becomes more attractive when several instrument loads must be processed each day and heated cleaning is part of the established workflow.

CSU6H vs. Tuttnauer CSU1

Tuttnauer's compact CSU1 is designed for smaller instrument loads and two half-size cassettes.

The CSU6H is a substantially larger system designed around higher-volume processing and full-size cassettes.

Facilities processing only a few instruments at a time may not benefit from the additional tank volume.

Busy dental offices, larger clinics, teaching facilities, and centralized processing areas may benefit significantly from the CSU6H's larger batch capacity.

Choosing the Right Tuttnauer Ultrasonic Cleaner

The appropriate Clean & Simple model depends primarily on instrument volume, cassette size, available space, and accessory requirements.

The 1-gallon systems are designed for smaller instrument loads. The 3-gallon models provide a middle ground for facilities using full-size cassettes. The 6-gallon family is intended for higher-throughput environments and can accommodate up to six full-size cassettes.

Within the 6-gallon range, the standard CSU6 provides basic ultrasonic cleaning, the CSU6H adds heat, the CSU6BK adds a basket, and the CSU6HBK combines both heater and basket.

American Instrument Exchange can help customers compare the configurations when designing or upgrading an instrument-processing workflow.

Brand-New Tuttnauer Equipment from American Instrument Exchange

American Instrument Exchange supplies the Tuttnauer CSU6H brand new with the applicable Tuttnauer manufacturer warranty.

Purchasing new Tuttnauer ultrasonic cleaning equipment through AIE allows dental practices, laboratories, veterinary facilities, and clinical organizations to source cleaning equipment alongside Tuttnauer autoclaves and other laboratory equipment through a single supplier.

Customers building a new instrument-processing area can also compare multiple Tuttnauer cleaner and sterilizer sizes to create a workflow with appropriate capacity at each stage.

Pairing the CSU6H with a Tuttnauer Autoclave

The CSU6H can serve as the cleaning stage in a broader reusable-instrument workflow.

Compatible instruments can first undergo ultrasonic cleaning to remove debris and soils. After required rinsing, drying, inspection, and packaging, instruments that require sterilization can then be processed in an appropriate Tuttnauer autoclave.

For higher-throughput facilities, matching the capacity of the cleaner and sterilizer is important.

A six-cassette ultrasonic cleaner paired with an undersized sterilizer could simply move the workflow bottleneck from cleaning to sterilization.

Selecting appropriately sized equipment at both stages can improve overall instrument turnaround.

Related Equipment

Facilities purchasing the Tuttnauer CSU6H may also require ultrasonic safety baskets, instrument cassettes, Clean & Simple cleaning tablets, tabletop or larger-capacity autoclaves, water purification equipment, laboratory glassware washers, and other instrument-processing accessories.

American Instrument Exchange also supplies new and refurbished equipment for sterilization, sample preparation, centrifugation, cell culture, cold storage, and general laboratory applications.

Tuttnauer CSU6H 6-Gallon Ultrasonic Cleaner FAQs

What is the Tuttnauer CSU6H?

The CSU6H is a high-capacity Tuttnauer Clean & Simple ultrasonic cleaner with an integrated heater.

What is the tank capacity?

The 6-gallon Clean & Simple family has an actual manufacturer-rated tank capacity of approximately 6.5 gallons / 24.6 L.

What ultrasonic frequency does the CSU6H use?

It operates at 60 kHz.

Does the CSU6H include a heater?

Yes. The heater is the defining accessory included with the CSU6H configuration.

Does the CSU6H include a basket?

The CSU6H should not be assumed to include a basket. Customers requiring both heater and basket should consider the CSU6HBK.

How many instrument cassettes does it hold?

Tuttnauer specifies capacity for up to six full-size instrument cassettes.

What are the tank dimensions?

The tank measures approximately 19.8"W × 6.5"H × 11.8"D.

What are the overall dimensions?

The cleaner measures approximately 21.8"W × 12.7"H × 13.8"D.

Why use a heated ultrasonic cleaner?

Heating can improve the performance of compatible cleaning chemistry and can help loosen and remove certain soils more effectively.

Is hotter always better during ultrasonic cleaning?

No. The appropriate temperature depends on the instrument, contamination, and cleaning chemistry. Users should follow the relevant manufacturer's instructions.

Can the CSU6H be used with enzymatic cleaner?

Yes. Tuttnauer offers Clean & Simple enzymatic ultrasonic cleaning tablets for use with its ultrasonic systems.

What does ultrasonic cavitation do?

Cavitation creates microscopic bubbles that repeatedly form and collapse against submerged surfaces, helping dislodge contamination from instrument surfaces and complex geometry.

Does the CSU6H sterilize instruments?

No. It is a cleaning system, not an autoclave or sterilizer.

Can ultrasonic cleaning replace steam sterilization?

No. Cleaning and sterilization are separate processes.

Can the CSU6H be used before autoclaving?

Yes. When appropriate for the instrument, ultrasonic cleaning can be used as part of the cleaning process before steam sterilization.

Can the CSU6H clean dental instruments?

Yes. Dental instrument cleaning is one of the primary applications for the Clean & Simple ultrasonic cleaner family.

Is it suitable for veterinary instruments?

Yes, provided the instruments and cleaning procedures are compatible with ultrasonic cleaning.

Can laboratories use the CSU6H?

Yes. Laboratories can use it to clean compatible reusable tools, stainless-steel instruments, components, and other items suitable for ultrasonic cleaning.

What is the difference between the CSU6H and CSU6HBK?

Both include a heater. The CSU6HBK additionally includes a stainless-steel safety basket.

What is the difference between the CSU6H and CSU6BK?

The CSU6H includes a heater but not the basket. The CSU6BK includes a basket but not the heater.

What is the difference between the CSU6H and standard CSU6?

The CSU6H adds an integrated heater to the standard 6-gallon ultrasonic cleaning platform.

How does the CSU6 compare with the 3-gallon model?

The 6-gallon system can hold six full-size cassettes, compared with three full-size cassettes in the 3-gallon family.

Is the Tuttnauer CSU6H brand new?

Yes. American Instrument Exchange sells the CSU6H as brand-new equipment.

Does it come with a warranty?

Yes. The unit includes the applicable Tuttnauer manufacturer warranty.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.