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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer M-Series 2340M - 19L Manual Tabletop Autoclave

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 0588C A-CLAVE

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer 2340M Manual Tabletop Autoclave – New

The Tuttnauer 2340M Manual Tabletop Autoclave provides reliable steam sterilization in a compact, straightforward platform designed for laboratories, medical and dental practices, veterinary facilities, educational institutions, and other professional environments. With a 19-liter chamber, simple manual controls, durable stainless steel construction, three instrument trays, and standard 120 V operation, the 2340M is an excellent choice for facilities that prioritize proven performance and ease of operation over advanced electronic features.

American Instrument Exchange is a distributor of brand-new Tuttnauer autoclaves and sterilizers, supplying laboratories and professional facilities throughout Massachusetts, New England, the Northeast, and across the United States. The Tuttnauer 2340M is supplied new from the manufacturer and includes Tuttnauer's current 1-year parts-and-labor manufacturer’s warranty.

The 2340M is built around one of the strengths that has made Tuttnauer manual autoclaves popular for decades: simplicity. Its intuitive electromechanical controls allow trained users to manage routine sterilization without touchscreen electronics, network connectivity, or complicated software. For organizations that want a new autoclave with a proven design, compact footprint, straightforward maintenance, and relatively fast cycle turnaround, the 2340M remains a practical choice.

Tuttnauer 2340M Key Features

  • Brand-new Tuttnauer manual tabletop steam autoclave

  • 19-liter / 5-gallon chamber

  • 9-inch-diameter × 18-inch-deep chamber

  • Three instrument trays

  • Straightforward manual/electromechanical controls

  • Approximately 13-minute standard unwrapped cycle from a hot start

  • Approximately 27-minute standard unwrapped cycle from a cold start

  • Electropolished stainless steel chamber and door

  • Double safety door-locking mechanism

  • Dual safety thermostat and automatic overheat protection

  • Front-mounted reservoir drain valve

  • Bright, intuitive color-coded control panel

  • 120 V, 50–60 Hz operation

  • Approximately 1,400 W power requirement

  • Compact tabletop installation

  • Brand new from Tuttnauer

  • Includes Tuttnauer manufacturer’s warranty

Overview

The Tuttnauer 2340M is a manual tabletop steam autoclave designed for organizations that need dependable sterilization without the complexity of a fully electronic sterilizer. Its 19-liter chamber provides useful capacity for compatible instruments and other heat- and moisture-resistant materials while maintaining a compact benchtop footprint.

The 2340M belongs to Tuttnauer's established M Series of manual autoclaves. Instead of touchscreen controls, connected software, or advanced electronic cycle management, the system uses a straightforward manual control panel built around a pressure gauge, timer, thermostat, and function selector. This gives trained operators direct control over the sterilization process and can make the 2340M particularly attractive to facilities with established operating procedures.

Its cylindrical chamber measures approximately 9 inches in diameter by 18 inches deep. The chamber accommodates three trays measuring approximately 16.3 inches long × 6.7 inches wide × 0.8 inches high and can accommodate two full-size and two half-size standard cassettes.

Durability is another important part of the 2340M design. Tuttnauer uses an electropolished chamber and door intended for long service life, while the relatively uncomplicated control architecture can appeal to organizations that value straightforward operation and serviceability.

The system also incorporates a double safety door-locking mechanism, dual safety thermostats, and automatic shutoff protection against overheating. A front-mounted drain valve simplifies routine reservoir drainage without requiring users to reach behind the sterilizer.

For laboratories replacing an older manual autoclave, the 2340M offers the opportunity to stay with a familiar, proven operating format while purchasing brand-new equipment with current manufacturer warranty coverage.

Tuttnauer 2340M Common Applications

  • Sterilization of compatible reusable laboratory instruments

  • Processing of appropriate laboratory glassware and accessories

  • Sterilization of unwrapped solid instruments

  • Medical and clinical instrument processing

  • Veterinary instrument sterilization

  • Academic teaching and research laboratories

  • Microbiology laboratory support

  • Biotechnology research workflows

  • Pharmaceutical and industrial quality-control laboratories

  • Food and environmental testing facilities

  • Secondary or backup sterilization capacity

  • Facilities replacing older manual tabletop autoclaves

Tuttnauer 2340M Ideal Laboratory and Facility Environments

The Tuttnauer 2340M is particularly well suited for facilities that need reliable steam sterilization but do not require the automation, electronic recordkeeping, connectivity, or vacuum systems found on more sophisticated tabletop autoclaves.

Research and academic laboratories can use the 2340M for appropriate reusable tools, glassware, instruments, and other compatible steam-sterilizable materials. Its relatively compact dimensions allow it to fit into laboratory support areas where available counter space may be limited.

Veterinary, medical, dental, and other professional facilities may also benefit from the 2340M when processing compatible routine instrument loads. The combination of a 19-liter chamber and relatively fast hot-start cycle can support facilities running multiple small-to-moderate loads throughout the working day.

The 2340M can also serve as a practical secondary or backup autoclave in larger facilities. A laboratory with a larger floor-standing sterilizer may still benefit from a smaller tabletop system for routine instruments and smaller loads, reducing unnecessary use of higher-capacity equipment.

Its 120 V electrical configuration can simplify installation in existing facilities where higher-voltage service may not be readily available.

Organizations should also consider the 2340M when long-term simplicity is a priority. A manual autoclave eliminates many of the electronic and connectivity features found on current-generation systems. For users who do not need those capabilities, a simpler platform may provide a better match for the actual workflow.

Manual Steam Sterilization

The Tuttnauer 2340M uses saturated steam under pressure to sterilize compatible heat- and moisture-resistant materials.

The system operates using gravity displacement rather than an active pre-vacuum system. As steam enters the chamber, cooler air is displaced from the sterilization environment, allowing the chamber and properly arranged load to reach the required sterilization conditions.

Gravity displacement remains a practical approach for many routine solid loads. Proper loading and cycle selection are important because trapped air can interfere with effective steam contact.

The manual control system gives trained operators direct control over cycle operation. This simplicity can be useful in facilities with established sterilization protocols and personnel who are comfortable operating manual equipment.

Facilities that routinely sterilize complex hollow, porous, packaged, or vacuum-dependent loads should compare the 2340M with Tuttnauer models offering automatic or active pre-vacuum processing.

As with any autoclave, appropriate cleaning, loading, monitoring, water quality, maintenance, and cycle selection are essential to reliable sterilization.

Tuttnauer 2340M Chamber Capacity and Workflow

The Tuttnauer 2340M provides approximately 19 liters, or 5 gallons, of chamber capacity. Its cylindrical chamber measures approximately 9 inches in diameter by 18 inches deep, or 230 × 470 mm.

The system includes three trays measuring approximately 16.3 inches long × 6.7 inches wide × 0.8 inches high. Tuttnauer lists standard cassette capacity at two full-size and two half-size cassettes.

The smaller chamber gives the 2340M a somewhat different role than the larger 2540M. While the 2540M provides 23 liters of capacity and a 10-inch-diameter chamber, the 2340M provides a more compact 19-liter alternative for facilities whose routine loads do not require the additional space.

The 2340M also offers relatively quick turnaround for routine unwrapped loads. Tuttnauer lists its standard unwrapped cycle at approximately 27 minutes from a cold start and approximately 13 minutes from a hot start. Actual times can vary according to instrument load and operating conditions.

The faster hot-start cycle can be particularly useful when several loads are processed consecutively. Once the sterilizer is already at operating temperature, subsequent routine cycles may require significantly less time than the initial cycle of the day.

For facilities comparing tabletop autoclaves, chamber size should therefore be considered alongside expected load size and daily cycle frequency. A larger chamber is not automatically better if most routine loads fit comfortably within the smaller 2340M.

Choosing the Right New Tuttnauer Autoclave

The Tuttnauer 2340M is a strong choice for facilities that prioritize simplicity, reliability, compact size, and straightforward 120 V installation.

The first consideration should be chamber capacity. At 19 liters, the 2340M provides less capacity than the 23-liter 2540M but also offers a slightly smaller 9-inch-diameter chamber. Facilities processing relatively modest loads may find the 2340M entirely sufficient without paying for chamber space they rarely use.

The 2540M may be the better choice when larger instruments, containers, or greater per-cycle capacity are important. Its chamber increases diameter from approximately 9 to 10 inches and depth from approximately 18 to 19 inches.

Automation is another important consideration. The 2340M is intentionally a manual machine. Organizations seeking touchscreen operation, automatic programs, digital cycle documentation, Wi-Fi connectivity, or more advanced air-removal capabilities should consider one of Tuttnauer's automatic T-Top, T-Edge, or other current sterilizer platforms.

For many laboratories, however, those features are not necessary. A facility with trained personnel, relatively straightforward loads, and established sterilization procedures may prefer the simplicity of the 2340M.

Electrical requirements are also convenient for many U.S. installations. The current 2340M operates at 120 V, 50–60 Hz, with approximately 1,400 W power consumption and a 12 A current requirement.

American Instrument Exchange can help customers compare the 2340M with the 2540M and other new Tuttnauer autoclaves based on actual load sizes, chamber requirements, workflow, available utilities, desired automation, and budget.

Tuttnauer 2340M Key Specifications

Specification Details
Manufacturer Tuttnauer
Model 2340M
Series M Series
Condition Brand new from manufacturer
Sterilizer Type Manual gravity-displacement tabletop steam autoclave
Chamber Capacity 19 L / 5 gal
Chamber Dimensions 9 in diameter × 18 in deep (230 × 470 mm)
Exterior Dimensions 21.5 in D × 20 in W × 14.4 in H (545 × 510 × 365 mm)
Chamber Construction Electropolished stainless steel
Door Construction Electropolished stainless steel
Number of Trays 3
Tray Dimensions 16.3 in L × 6.7 in W × 0.8 in H (415 × 170 × 20 mm)
Standard Cassette Capacity 2 full-size and 2 half-size cassettes
Sterilization Method Saturated steam under pressure
Air Removal Gravity displacement
Control System Manual / electromechanical
Standard Unwrapped Cycle – Cold Start Approximately 27 minutes
Standard Unwrapped Cycle – Hot Start Approximately 13 minutes
Safety Lock Double safety door-locking mechanism
Overheat Protection Dual safety thermostat and automatic shutoff
Reservoir Drain Front-mounted drain valve
Electrical Requirements 120 V, 50–60 Hz
Current Approximately 12 A
Power Consumption Approximately 1,400 W
Installation Type Benchtop
Shipping Weight Approximately 85 lb / 39 kg
Warranty 1-year Tuttnauer parts-and-labor warranty

Current U.S. specifications are based on Tuttnauer's published technical information for the 2340M. Customers should confirm the current production configuration, included accessories, electrical requirements, shipping details, and warranty terms with American Instrument Exchange when ordering.

Installation and Utility Requirements

The Tuttnauer 2340M is designed for relatively straightforward benchtop installation.

Overall dimensions are approximately 21.5 inches deep × 20 inches wide × 14.4 inches high. The current U.S. configuration operates on 120 V, 50–60 Hz power and is rated at approximately 1,400 W and 12 A.

The supporting work surface should be stable, level, and capable of supporting the sterilizer plus process water, trays, and the maximum expected instrument load.

Adequate clearance should be maintained around the unit for ventilation, loading, door movement, maintenance, and service access.

Because the 2340M generates steam internally, a central building steam supply is not required. This makes it substantially easier to install than many large institutional sterilizers.

The reservoir drain valve is conveniently positioned at the front of the unit, simplifying routine water drainage.

Water quality should meet Tuttnauer's requirements. Inappropriate water can contribute to chamber scale, mineral accumulation, heater problems, valve contamination, and increased maintenance requirements over time.

Routine inspection and maintenance of the chamber, door gasket, safety systems, reservoir, heating components, and other wear items can help support reliable long-term operation.

Why Buy a New Tuttnauer 2340M from American Instrument Exchange?

American Instrument Exchange supplies brand-new Tuttnauer autoclaves to laboratories and professional facilities throughout New England, the Northeast, and across the United States. The 2340M is supplied new from Tuttnauer and includes the applicable manufacturer’s warranty.

Purchasing a new 2340M can be particularly attractive for organizations that want the reliability and warranty coverage of new equipment without moving to a more complicated autoclave than their application requires.

American Instrument Exchange can help customers evaluate chamber dimensions, load types, electrical requirements, desired automation, available counter space, and expected daily throughput before selecting an autoclave.

For customers in Massachusetts and throughout New England, American Instrument Exchange provides a regional source for new Tuttnauer sterilization equipment while also supplying a broad range of laboratory equipment.

Because American Instrument Exchange offers both new Tuttnauer autoclaves and professionally refurbished sterilizers, customers can compare new and refurbished options based on budget, warranty preferences, required features, and project timing.

Customers deciding between the 2340M and 2540M can also work with American Instrument Exchange to determine whether the additional chamber capacity of the 2540M provides meaningful value for their actual loads or whether the smaller 2340M is the better fit.

Frequently Asked Questions

Is the Tuttnauer 2340M sold new by American Instrument Exchange?

Yes. This Tuttnauer 2340M is offered brand new from the manufacturer rather than as a used or refurbished autoclave.

Does the new Tuttnauer 2340M include a manufacturer’s warranty?

Yes. Tuttnauer currently lists a 1-year parts-and-labor warranty for the 2340M.

What does the "M" mean in Tuttnauer 2340M?

The 2340M belongs to Tuttnauer's M Series of manual autoclaves. It uses straightforward manual controls rather than the more advanced electronic interfaces found on automatic Tuttnauer models.

What is the chamber capacity of the Tuttnauer 2340M?

The 2340M has a 19-liter, or approximately 5-gallon, chamber.

What are the chamber dimensions of the 2340M?

The chamber measures approximately 9 inches in diameter by 18 inches deep, or 230 × 470 mm.

What are the exterior dimensions of the Tuttnauer 2340M?

The autoclave measures approximately 21.5 inches deep × 20 inches wide × 14.4 inches high.

How many trays does the 2340M include?

The 2340M includes three trays measuring approximately 16.3 × 6.7 × 0.8 inches.

How fast is the Tuttnauer 2340M?

Tuttnauer lists the standard unwrapped cycle at approximately 27 minutes from a cold start and approximately 13 minutes from a hot start. Actual times may vary depending on instrument load.

Is the Tuttnauer 2340M automatic?

No. The 2340M is a manual autoclave designed for trained operators who prefer direct, straightforward control.

Is the Tuttnauer 2340M a pre-vacuum autoclave?

No. The 2340M uses gravity displacement rather than active pre-vacuum air removal.

Does the Tuttnauer 2340M require a building steam connection?

No. The 2340M generates steam internally and does not require a central building steam supply.

What electrical service does the 2340M require?

The current U.S. model operates on 120 V, 50–60 Hz power and is rated at approximately 1,400 W and 12 A.

What is the difference between the Tuttnauer 2340M and 2540M?

The main difference is chamber size. The 2340M has a 19-liter chamber measuring approximately 9 inches in diameter × 18 inches deep, while the 2540M increases capacity to 23 liters with a 10-inch-diameter × 19-inch-deep chamber. The 2340M includes three trays, compared with four in the 2540M.

Why choose the 2340M instead of a more automated Tuttnauer autoclave?

The 2340M is particularly attractive when simple operation, proven construction, compact size, and lower electronic complexity are priorities. Facilities requiring touchscreen automation, digital cycle documentation, connectivity, or active vacuum processing should consider other Tuttnauer platforms.

Is the 2340M suitable for laboratory use?

Yes, for appropriate loads. Its 19-liter chamber, manual controls, and gravity-displacement operation can make it a practical option for laboratories processing compatible instruments and other heat- and moisture-resistant materials.

Can American Instrument Exchange supply the Tuttnauer 2340M throughout New England?

Yes. American Instrument Exchange supplies new Tuttnauer equipment to customers throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, the broader Northeast, and nationwide.

Can American Instrument Exchange help me choose between the 2340M and 2540M?

Yes. American Instrument Exchange can help customers determine whether the compact 19-liter 2340M or larger 23-liter 2540M better matches their load sizes, available space, throughput requirements, and budget.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.