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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND MZ 2C NT +AK+M+D Chemistry Diaphragm Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920FFF VAC PUMP
Size: $5530.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND MZ 2C NT +AK+M+D Chemistry Diaphragm Vacuum Pump System – Brand New

The VACUUBRAND MZ 2C NT +AK+M+D Chemistry Diaphragm Vacuum Pump System is a chemically resistant, oil-free laboratory vacuum system designed for filtration, solid-phase extraction, evaporation, evacuation, and pumping gases and vapors in chemical, biological, pharmaceutical, and research laboratories. Built around the proven two-stage MZ 2C NT chemistry diaphragm pump, this configuration adds a protective inlet separator, manual flow-control valve, and analog vacuum manometer for greater control and visibility during routine laboratory vacuum processes.

With an ultimate vacuum of 7 mbar (5 Torr) and maximum pumping speed of 1.4 cfm at 60 Hz, the MZ 2C NT +AK+M+D provides substantially deeper vacuum than basic filtration pumps while maintaining the chemical resistance, quiet operation, and low-maintenance advantages of oil-free diaphragm technology.

This brand-new VACUUBRAND MZ 2C NT +AK+M+D chemistry vacuum system is available from American Instrument Exchange and is particularly well suited for laboratories that want a versatile chemical vacuum source with manual vacuum adjustment, visual pressure indication, and protection against accidentally aspirated liquids and particles.

VACUUBRAND MZ 2C NT +AK+M+D Key Features

  • Brand-new VACUUBRAND MZ 2C NT +AK+M+D chemistry vacuum system

  • Oil-free chemistry diaphragm pump technology

  • Excellent chemical resistance and vapor tolerance

  • 7 mbar / 5 Torr ultimate vacuum

  • 1.4 cfm maximum pumping speed at 60 Hz

  • Two-stage, two-head diaphragm pump

  • Manual flow-control valve for regulating effective pumping speed

  • Analog vacuum manometer for visual vacuum indication

  • Protective-coated glass inlet separator

  • Inlet separator captures particles and liquid droplets

  • Particularly well suited for laboratory vacuum filtration

  • Useful for evacuation, evaporation, and chemical-vapor pumping

  • Gas ballast for improved handling of condensable vapors

  • Quiet operation at approximately 45 dBA

  • Very low vibration

  • Maintenance-free drive system

  • Long diaphragm and valve service life

  • Compact integrated vacuum system

  • NRTL-certified U.S. configuration

  • Available brand new from American Instrument Exchange

VACUUBRAND MZ 2C NT +AK+M+D Overview

The MZ 2C NT +AK+M+D is designed for laboratories that need more than a basic vacuum pump but do not require automated electronic vacuum control.

At the heart of the system is VACUUBRAND's MZ 2C NT two-stage chemistry diaphragm pump, which provides an ultimate vacuum of 7 mbar. This allows the system to support filtration as well as evaporation, evacuation, degassing, and other applications requiring considerably deeper vacuum than a general-purpose filtration pump.

What differentiates the +AK+M+D configuration is the equipment installed around the pump.

The AK inlet separator provides protection against particles and accidentally aspirated liquid droplets. The M manual flow-control valve allows the operator to regulate effective pumping speed at the vacuum connection. The D vacuum manometer provides an analog indication of system vacuum.

Together, these features create a straightforward laboratory vacuum system that gives the operator direct visual feedback and manual control without the complexity or expense of an automated electronic vacuum controller.

VACUUBRAND MZ 2C NT +AK+M+D Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model MZ 2C NT +AK+M+D
Equipment Type Chemistry Diaphragm Vacuum System
U.S. Article Number 20732703
Pump Design Oil-Free Chemistry Diaphragm
Number of Heads 2
Number of Stages 2
Vacuum Indication Analog Manometer
Vacuum Regulation Manual Flow-Control Valve
Maximum Pumping Speed at 60 Hz 1.4 cfm
Maximum Pumping Speed at 50 Hz 2.0 m³/h
Ultimate Vacuum 7 mbar / 5 Torr
Ultimate Vacuum with Gas Ballast 12 mbar / 9 Torr
Maximum Back Pressure 1.1 bar absolute
Inlet Separator Protective-Coated Glass AK Separator
Inlet Connection Hose Nozzle DN 8–10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Rated Motor Power 0.18 kW / 180 W
Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Exterior Dimensions (L × W × H) 310 × 243 × 313 mm (12.2 × 9.6 × 12.3 in.)
Weight 13.4 kg (29.5 lb)
Sound Pressure Level Approximately 45 dBA
Protection Class IP40
U.S. Electrical Requirements 100–115 VAC, 50/60 Hz; 120 VAC, 60 Hz
Certification NRTL Certified
Condition Brand New

Energy Efficiency & Operating Costs

The VACUUBRAND MZ 2C NT +AK+M+D uses a 180-watt motor and operates without vacuum pump oil. For laboratories running vacuum equipment routinely, oil-free operation eliminates the expense and maintenance associated with oil changes, contaminated-oil disposal, oil mist, and oil backstreaming.

The chemistry diaphragm design also incorporates a maintenance-free drive system engineered for long diaphragm and valve life. This can make the MZ 2C NT platform particularly economical for laboratories that require vacuum every day but want to minimize routine pump maintenance.

The manual flow-control valve provides another practical advantage. Operators can reduce effective pumping speed when full pump capacity is unnecessary rather than simply applying maximum vacuum to every process.

The AK inlet separator can also contribute to long-term pump reliability by helping prevent accidentally aspirated droplets and particles from reaching the pump heads.

Common Applications

The VACUUBRAND MZ 2C NT +AK+M+D is particularly well suited for vacuum filtration, membrane filtration, solid-phase extraction, vacuum manifolds, sample preparation, evacuation, evaporation, degassing, and pumping chemical gases and vapors.

Its combination of deeper vacuum, chemical resistance, manual regulation, pressure indication, and liquid protection makes it particularly versatile for laboratories that use one vacuum source for several different workflows.

Ideal Laboratory Types

The MZ 2C NT +AK+M+D is an excellent choice for analytical chemistry laboratories, pharmaceutical research facilities, biotechnology companies, environmental testing laboratories, microbiology facilities, university research laboratories, organic chemistry groups, contract research organizations, quality-control laboratories, and industrial R&D facilities.

It is especially attractive for laboratories performing filtration and sample preparation where operators benefit from being able to see the vacuum level and manually adjust pumping performance.

Manual Vacuum Control & Analog Manometer

One of the most important advantages of the MZ 2C NT +AK+M+D is its straightforward approach to vacuum regulation.

The manual flow-control valve regulates effective pumping speed at the vacuum connection. Rather than operating every process at the maximum vacuum the pump can produce, the operator can adjust vacuum according to the needs of the application.

The integrated analog manometer provides immediate visual feedback, allowing users to observe vacuum while making adjustments.

This combination is particularly useful for filtration and other processes where excessive vacuum may be unnecessary or undesirable.

Unlike an electronically controlled VARIO system, the MZ 2C NT +AK+M+D keeps operation simple and mechanical. For laboratories that do not need automated boiling-point detection or programmable vacuum sequences, this can be a practical and cost-effective approach.

Protective AK Inlet Separator

The AK inlet separator is another important feature of this configuration.

Constructed from glass with a protective coating, the separator is designed to retain particles and liquid droplets before they enter the vacuum pump.

This is especially useful for vacuum filtration. An overfilled filter flask, foaming sample, or accidental liquid aspiration can potentially send liquid into the vacuum line. The inlet separator provides an additional barrier between the process and the diaphragm pump.

Protecting the pump from liquid carryover can help reduce contamination, extend component life, and minimize unplanned downtime.

MZ 2C NT +AK+M+D for Vacuum Filtration

VACUUBRAND specifically identifies the MZ 2C NT +AK+M+D as a system well proven for filtration, making filtration an important application for this model.

The pump can support membrane filtration, microbiological filtration, environmental sample filtration, Buchner funnel filtration, solid-phase extraction, vacuum manifolds, and other laboratory filtration workflows.

Its manual flow-control valve is particularly useful in these applications because maximum vacuum is not always desirable. Operators can adjust effective pumping speed while observing system vacuum on the analog manometer.

The inlet separator provides additional protection against liquid carryover, creating a particularly well-rounded vacuum system for laboratories performing filtration regularly.

MZ 2C NT +AK+M+D for Solid-Phase Extraction

Solid-phase extraction workflows often benefit from a controllable vacuum source because excessive flow through an SPE cartridge can reduce extraction consistency.

The manual vacuum adjustment provided by the MZ 2C NT +AK+M+D allows operators to regulate effective pumping speed instead of relying solely on a full-vacuum source.

When connected to a compatible SPE manifold, the system can therefore provide a convenient oil-free vacuum source for analytical sample preparation.

Chemical Resistance & Oil-Free Operation

The MZ 2C NT is designed specifically as a chemistry diaphragm pump.

Chemically resistant wetted components make the pump suitable for handling many vapors encountered in chemical, pharmaceutical, and analytical laboratories. Unlike rotary vane pumps, the MZ 2C NT requires no vacuum pump oil.

This eliminates the possibility of solvents contaminating an oil reservoir and removes the need for routine oil changes.

Oil-free operation also prevents oil backstreaming into connected laboratory equipment, an important consideration for clean analytical and research workflows.

Chemical compatibility should always be confirmed for the specific substances, concentrations, temperatures, and process conditions involved.

Gas Ballast & Condensable Vapor Handling

The MZ 2C NT +AK+M+D incorporates gas ballast to improve operation with condensable vapors.

Without gas ballast, the system reaches an ultimate vacuum of approximately 7 mbar / 5 Torr. With gas ballast operating, ultimate vacuum is approximately 12 mbar / 9 Torr.

Gas ballast can help purge condensate from the pumping system during appropriate applications, improving performance when water vapor or other condensable materials are encountered.

MZ 2C NT +AK+M+D vs. MZ 2C NT +2AK

These two systems use the same basic MZ 2C NT chemistry diaphragm pump but are configured for different priorities.

The MZ 2C NT +2AK emphasizes liquid and condensate management, incorporating separators at both the inlet and outlet. It is particularly useful for vacuum concentrators, gel dryers, evaporation, and applications where condensate collection is important.

The MZ 2C NT +AK+M+D emphasizes manual vacuum regulation and monitoring. It combines an inlet separator with a manual flow-control valve and analog vacuum manometer, making it especially useful for filtration and processes where the operator wants direct control over vacuum.

Both reach approximately the same 7 mbar ultimate vacuum. The best configuration depends on whether the laboratory places greater importance on condensate collection or manual vacuum adjustment and pressure indication.

MZ 2C NT +AK+M+D vs. MZ 2C VARIO Select

The MZ 2C NT +AK+M+D and MZ 2C VARIO select represent two different approaches to vacuum control.

The MZ 2C NT +AK+M+D uses a manual valve and analog manometer. The operator observes vacuum and makes adjustments directly.

The MZ 2C VARIO select uses electronic variable-speed control and the VACUU·SELECT controller to regulate vacuum automatically. It is particularly valuable for rotary evaporation and distillation where automatic boiling-pressure detection can improve process control.

For filtration and straightforward laboratory vacuum applications, the simplicity of the MZ 2C NT +AK+M+D can be advantageous. For automated solvent evaporation, the VARIO select configuration provides substantially greater process automation.

MZ 2C NT +AK+M+D vs. ME 1C

Both models are oil-free chemistry diaphragm pumps, but they serve different levels of laboratory vacuum demand.

The ME 1C is a compact chemistry-resistant pump designed primarily for filtration, aspiration, and moderate-vacuum applications.

The MZ 2C NT +AK+M+D reaches 7 mbar and provides substantially deeper vacuum along with an inlet separator, vacuum manometer, and manual flow regulation.

For a dedicated single filtration station, the ME 1C may be sufficient. For laboratories needing a more capable and adjustable chemistry vacuum system that can support filtration plus evaporation, evacuation, and other processes, the MZ 2C NT +AK+M+D provides considerably more versatility.

Recommended Laboratory Applications

The VACUUBRAND MZ 2C NT +AK+M+D is recommended for:

  • Vacuum filtration

  • Membrane filtration

  • Buchner funnel filtration

  • Solid-phase extraction

  • Vacuum manifolds

  • Microbiological filtration

  • Environmental sample preparation

  • Analytical sample preparation

  • Evacuation of laboratory apparatus

  • Evaporation

  • Degassing

  • Chemical-vapor pumping

  • General laboratory vacuum processes requiring manual control

Application suitability should always be evaluated based on required vacuum, pumping speed, chemical compatibility, vapor load, and process requirements.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND MZ 2C NT +AK+M+D brand new, giving laboratories access to current VACUUBRAND chemistry diaphragm vacuum technology from an established laboratory equipment supplier.

American Instrument Exchange offers multiple VACUUBRAND vacuum pump configurations for different laboratory requirements, including general-purpose diaphragm pumps, chemistry-resistant pumps, manually regulated vacuum systems, VARIO electronically controlled pumps, rotary vane pumps, and Chemistry-HYBRID systems.

This range allows laboratories to select a pump based on actual process requirements—from basic filtration and aspiration to controlled solvent evaporation, vacuum concentration, freeze drying, and fine-vacuum research.

Shipping and Installation Considerations

The VACUUBRAND MZ 2C NT +AK+M+D is supplied as a completely assembled pumping unit ready for use.

The U.S. configuration, article number 20732703, operates at 100–115 VAC, 50/60 Hz or 120 VAC, 60 Hz. Users should verify the nameplate electrical requirements of the individual pump before installation.

Both inlet and outlet connections use DN 8–10 mm hose nozzles. Vacuum tubing should be rated for vacuum service and chemically compatible with the materials being processed.

The pump should be positioned so that the inlet separator, manual control valve, and vacuum manometer remain readily accessible to the operator.

For hazardous, toxic, flammable, or corrosive vapors, laboratories should evaluate appropriate ventilation, exhaust routing, trapping, and other process-specific engineering controls.

Related Laboratory Equipment

Laboratories purchasing manually controlled chemistry vacuum systems frequently also require filtration manifolds, solid-phase extraction equipment, filter apparatus, vacuum concentrators, rotary evaporators, vacuum ovens, recirculating chillers, cold traps, analytical balances, and chemical fume hoods.

American Instrument Exchange offers new and refurbished laboratory equipment for pharmaceutical research, biotechnology, analytical chemistry, environmental testing, organic chemistry, academic research, and industrial laboratories.

VACUUBRAND MZ 2C NT +AK+M+D Frequently Asked Questions

What is the VACUUBRAND MZ 2C NT +AK+M+D primarily used for?

The system is particularly well suited for vacuum filtration, solid-phase extraction, evacuation, evaporation, degassing, and pumping gases and vapors. VACUUBRAND specifically identifies this configuration as well proven for filtration.

What is the ultimate vacuum of the MZ 2C NT +AK+M+D?

The system reaches an ultimate vacuum of 7 mbar, or approximately 5 Torr, without gas ballast.

What is the pumping speed of the MZ 2C NT +AK+M+D?

Maximum pumping speed is approximately 1.4 cfm at 60 Hz or 2.0 m³/h at 50 Hz.

What do AK, M, and D mean on the MZ 2C NT +AK+M+D?

The configuration includes an AK protective inlet separator, M manual flow-control valve, and D analog vacuum manometer. Together, these components provide liquid protection, manual vacuum regulation, and visual vacuum indication.

Does the MZ 2C NT +AK+M+D have adjustable vacuum?

Yes. The system includes a manual flow-control valve that regulates effective pumping speed at the vacuum connection. The integrated manometer allows the operator to observe vacuum while making adjustments.

Is the MZ 2C NT +AK+M+D good for vacuum filtration?

Yes. VACUUBRAND specifically describes this system as well proven for filtration. The combination of manual flow adjustment, vacuum indication, chemical resistance, and an inlet separator makes it particularly useful for laboratory filtration.

What does the AK inlet separator do?

The protective-coated glass AK separator captures particles and liquid droplets before they can enter the vacuum pump, providing additional protection against accidental liquid aspiration.

Is the MZ 2C NT +AK+M+D oil-free?

Yes. It uses an oil-free chemistry diaphragm pumping mechanism, eliminating vacuum pump oil changes, oil mist, and oil backstreaming.

Is the pump chemically resistant?

Yes. The MZ 2C NT is designed for chemistry vacuum applications and provides excellent resistance to many chemical vapors encountered in laboratory work. Compatibility should still be verified for the specific chemicals being processed.

Can the MZ 2C NT +AK+M+D be used for solid-phase extraction?

Yes. The manual flow-control capability makes the system a good candidate for compatible SPE manifolds because operators can regulate effective vacuum rather than applying maximum pump capacity continuously.

Does this model have automatic electronic vacuum control?

No. The MZ 2C NT +AK+M+D uses a manual flow-control valve and analog manometer. Laboratories requiring automatic electronic regulation should consider an appropriate VACUUBRAND VARIO select system.

What is the difference between the MZ 2C NT +AK+M+D and MZ 2C NT +2AK?

The +AK+M+D configuration emphasizes manual vacuum control and monitoring, while the +2AK configuration emphasizes inlet protection and outlet condensate collection. Both use the same basic two-stage MZ 2C NT chemistry diaphragm technology.

How loud is the MZ 2C NT +AK+M+D?

VACUUBRAND specifies a sound pressure level of approximately 45 dBA, making it a quiet vacuum system for use in occupied laboratory environments.

What are the dimensions of the MZ 2C NT +AK+M+D?

The system measures approximately 12.2" L × 9.6" W × 12.3" H and weighs approximately 29.5 lb.

What are the electrical requirements?

The U.S. configuration supports 100–115 VAC at 50/60 Hz or 120 VAC at 60 Hz.

Is this VACUUBRAND MZ 2C NT +AK+M+D refurbished or used?

No. This VACUUBRAND MZ 2C NT +AK+M+D Chemistry Diaphragm Vacuum Pump System is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.