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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND MZ 2C NT Chemistry Diaphragm Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920EE VAC PUMP
Size: $3085.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND MZ 2C NT Chemistry Diaphragm Vacuum Pump – Brand New

The VACUUBRAND MZ 2C NT Chemistry Diaphragm Vacuum Pump is a chemically resistant, oil-free laboratory vacuum pump designed for evaporation, vacuum concentration, rotary evaporation, evacuation, degassing, and continuous pumping of corrosive gases and vapors. Featuring a two-head, two-stage diaphragm design, an ultimate vacuum of 7 mbar (5 Torr), and maximum pumping speed of 1.4 cfm at 60 Hz, the MZ 2C NT provides an excellent combination of chemical resistance, low ultimate pressure, quiet operation, and low maintenance.

This brand-new VACUUBRAND MZ 2C NT is available from American Instrument Exchange and is particularly well suited for chemistry, pharmaceutical, biotechnology, analytical, and research laboratories that need a durable vacuum pump for solvent-handling applications without the oil maintenance associated with rotary vane technology.

VACUUBRAND MZ 2C NT Chemistry Diaphragm Pump Key Features

  • Brand-new VACUUBRAND MZ 2C NT chemistry diaphragm vacuum pump

  • Oil-free laboratory vacuum pump

  • Designed for continuous pumping of corrosive gases and vapors

  • 7 mbar / 5 Torr ultimate vacuum

  • 1.4 cfm maximum pumping speed at 60 Hz

  • 2.0 m³/h maximum pumping speed at 50 Hz

  • Two-head, two-stage diaphragm design

  • Chemically resistant fluoroplastic wetted components

  • PTFE sandwich diaphragms for long service life

  • Integrated gas ballast valve

  • Improved handling of condensable vapors

  • High performance even at low vacuum levels

  • Whisper-quiet operation at approximately 45 dBA

  • Very low vibration

  • Maintenance-free drive system

  • Compact benchtop footprint

  • NRTL-certified U.S. configuration

  • Available brand new from American Instrument Exchange

VACUUBRAND MZ 2C NT Chemistry Diaphragm Pump Overview

The VACUUBRAND MZ 2C NT is one of the most versatile chemistry diaphragm pumps in the VACUUBRAND lineup. Its two-stage design provides significantly deeper vacuum than basic filtration pumps while maintaining the oil-free, chemically resistant advantages that make diaphragm technology attractive for solvent and reagent applications.

All components exposed to pumped media are manufactured from chemically resistant fluoroplastics. VACUUBRAND also uses PTFE sandwich diaphragms designed to increase reliability and service life under demanding laboratory conditions. This construction makes the MZ 2C NT particularly well suited for continuous pumping of chemical vapors that would contaminate the oil in a conventional rotary vane pump.

The integrated gas ballast valve improves condensable-vapor handling by allowing continuous condensate purge. This helps maintain useful pumping performance when water vapor or other condensable substances are present during evaporation, concentration, or drying workflows.

VACUUBRAND identifies the MZ 2C NT as its most popular chemistry diaphragm pump, and the platform serves as the basis for multiple complete vacuum systems with separators, condensers, gauges, and automated controls. (shop.vacuubrand.com)

VACUUBRAND MZ 2C NT Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model MZ 2C NT
Equipment Type Chemistry Diaphragm Vacuum Pump
U.S. Article Number 20732303
Pump Design Oil-Free Chemistry Diaphragm
Number of Heads 2
Number of Stages 2
Maximum Pumping Speed at 60 Hz 1.4 cfm
Maximum Pumping Speed at 50 Hz 2.0 m³/h
Ultimate Vacuum 7 mbar / 5 Torr
Ultimate Vacuum with Gas Ballast 12 mbar / 9 Torr
Maximum Back Pressure 1.1 bar absolute
Inlet Connection Hose Nozzle DN 8–10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Rated Motor Power 0.18 kW / 180 W
Rated Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 243 × 243 × 198 mm (9.6 × 9.6 × 7.8 in.)
Weight 11.1 kg (24.5 lb)
Sound Pressure Level Approximately 45 dBA
Protection Class IP40
ATEX Conformity II 3/- G Ex h IIC T3 Gc X, Internal Atmosphere Only
Electrical Requirements 100–115 VAC, 50/60 Hz; 120 VAC, 60 Hz U.S. configuration
Certification NRTL Certified
Condition Brand New

Energy Efficiency & Operating Costs

The MZ 2C NT uses a 180-watt motor and operates without vacuum pump oil. This eliminates oil purchases, oil changes, contaminated-oil disposal, oil mist, and oil backstreaming into laboratory processes.

For laboratories working with solvents or corrosive vapors, oil-free operation can also reduce maintenance because there is no oil reservoir available for solvent contamination. The maintenance-free drive system and long-life PTFE sandwich diaphragms are designed to further reduce routine service requirements.

The compact pump body also allows laboratories to dedicate the MZ 2C NT to a particular evaporator, concentrator, or vacuum workstation without requiring a large centralized vacuum installation.

Specifications compiled from current VACUUBRAND manufacturer literature and American Instrument Exchange product information. (shop.vacuubrand.com)

Common Applications

The VACUUBRAND MZ 2C NT is particularly well suited for rotary evaporation, vacuum concentration, solvent evaporation, evacuation, degassing, vacuum drying, filtration, and pumping corrosive gases and vapors.

Its 7 mbar ultimate vacuum gives it significantly more capability than general-purpose filtration pumps while remaining oil-free and chemically resistant.

Ideal Laboratory Types

The MZ 2C NT is an excellent choice for pharmaceutical research laboratories, biotechnology companies, organic chemistry laboratories, medicinal chemistry groups, analytical laboratories, environmental testing facilities, university research laboratories, contract research organizations, and industrial R&D facilities.

It is especially useful for laboratories operating rotary evaporators, vacuum concentrators, drying systems, filtration manifolds, and other equipment where chemical vapor resistance and low maintenance are important.

Chemical Resistance & Vapor Tolerance

Chemical resistance is one of the defining strengths of the MZ 2C NT.

VACUUBRAND manufactures the wetted components from chemically resistant fluoroplastics, while PTFE sandwich diaphragms provide a robust barrier between the process gases and the mechanical drive system.

This makes the pump particularly useful for continuous handling of aggressive or solvent-rich vapors that can quickly degrade general-purpose vacuum pumps.

Chemical compatibility should still be verified for the specific substances, concentrations, temperatures, and operating conditions involved.

Two-Stage Vacuum Performance

The MZ 2C NT uses a two-stage diaphragm arrangement to achieve an ultimate vacuum of approximately 7 mbar / 5 Torr.

Two-stage construction allows substantially lower ultimate pressure than a single-stage diaphragm pump while maintaining useful pumping speed.

This pressure range supports many common laboratory evaporation and concentration workflows, especially when reduced boiling temperature is desirable for heat-sensitive samples.

Gas Ballast & Condensable Vapor Handling

The integrated gas ballast valve helps improve performance when condensable vapors are present.

Without gas ballast, the MZ 2C NT reaches approximately 7 mbar. With gas ballast in use, ultimate vacuum is approximately 12 mbar / 9 Torr.

Gas ballast allows condensate to be purged more effectively during pumping, which can be useful for water vapor and suitable solvent vapors generated during evaporation or drying processes.

MZ 2C NT for Rotary Evaporators

The MZ 2C NT is a strong vacuum source for many laboratory rotary evaporators.

Its 7 mbar ultimate vacuum supports evaporation of numerous common solvents at reduced temperatures, while the chemistry-resistant diaphragm design avoids the oil contamination issues associated with rotary vane pumps.

Because the standard MZ 2C NT is a fixed-speed pump without automatic electronic vacuum control, vacuum regulation may be handled with a manual valve, external vacuum controller, or compatible accessory depending on the process.

For laboratories that want automated boiling-pressure detection and variable-speed control, the MZ 2C VARIO Select provides a more advanced solution.

MZ 2C NT for Vacuum Concentrators

VACUUBRAND also identifies vacuum concentrators among typical applications for the U.S. MZ 2C NT configuration. (shop.vacuubrand.com)

Vacuum concentration removes solvent under reduced pressure, often producing significant vapor loads. The MZ 2C NT's oil-free, chemically resistant construction makes it well suited for these workflows.

When liquid carryover or high condensate loads are expected, one of the MZ 2C NT system configurations with inlet or exhaust separators may provide additional protection.

MZ 2C NT for Chemical Vapor Pumping

The MZ 2C NT was specifically designed for the continuous oil-free pumping of corrosive gases and vapors.

This makes it useful for laboratories that need vacuum during synthesis, evaporation, evacuation, degassing, or analytical processes where solvent vapor is routinely present.

The absence of pump oil simplifies chemical-vapor handling and removes the risk of solvent-contaminated vacuum oil affecting performance.

MZ 2C NT vs. ME 1C

Both pumps are chemically resistant diaphragm pumps, but the MZ 2C NT provides substantially deeper vacuum.

The ME 1C reaches approximately 100 mbar and is particularly well suited for vacuum filtration, aspiration, and moderate-vacuum laboratory work.

The MZ 2C NT reaches 7 mbar, making it much better suited for rotary evaporation, vacuum concentration, solvent evaporation, and other applications requiring deeper vacuum.

For straightforward filtration, the ME 1C may be sufficient. For broader chemical vacuum duties, the MZ 2C NT offers significantly greater process capability.

MZ 2C NT vs. MZ 2C VARIO Select

Both pumps use two-stage chemistry diaphragm technology and reach approximately 7 mbar ultimate vacuum, but their control systems differ significantly.

The MZ 2C NT is a fixed-speed pump. It provides a dependable vacuum source that can be paired with manual controls, separators, condensers, or external controllers as required.

The MZ 2C VARIO Select incorporates variable-speed motor control and the VACUU·SELECT electronic controller for automatic pressure regulation and solvent boiling-point detection.

For laboratories that want a simple, durable chemistry vacuum pump, the MZ 2C NT is an excellent choice. For automated rotary evaporation and process control, the VARIO Select version provides additional capability.

MZ 2C NT vs. MZ 2C NT +2AK

The standard MZ 2C NT provides the core pumping platform without additional separators.

The MZ 2C NT +2AK adds inlet and outlet separators for improved liquid protection and condensate management.

If the pump will be used with processes where droplets, particles, or significant condensate are expected, the +2AK configuration may offer useful additional protection. For straightforward installations where those accessories are unnecessary, the standard MZ 2C NT provides the same core vacuum performance in a more compact package.

MZ 2C NT vs. MZ 2C NT +AK+EK

The MZ 2C NT +AK+EK adds a protective inlet separator plus a high-efficiency exhaust condenser for solvent recovery.

The standard MZ 2C NT is therefore the more straightforward choice when the laboratory already has suitable vapor trapping or does not require integrated solvent recovery.

The +AK+EK configuration is particularly valuable for rotary evaporation, concentration, and vacuum drying workflows where solvent recovery and emission reduction are important.

Recommended Laboratory Applications

The VACUUBRAND MZ 2C NT is recommended for:

  • Rotary evaporation

  • Vacuum concentration

  • Solvent evaporation

  • Chemical vapor pumping

  • Evacuation

  • Degassing

  • Vacuum drying

  • Filtration

  • Chemical synthesis

  • Reaction workup

  • Pharmaceutical research

  • Analytical sample preparation

  • General chemistry vacuum applications

Application suitability should always be evaluated based on required ultimate vacuum, pumping speed, vapor load, chemical compatibility, and process safety.

Why Choose the Standard MZ 2C NT?

The standard MZ 2C NT is attractive for laboratories that want the core performance of VACUUBRAND's MZ 2C platform without paying for accessories or process controls they may not need.

At only approximately 9.6" × 9.6" × 7.8", it is smaller than the complete +2AK, +AK+EK, and +AK+M+D systems. This allows it to fit easily beside evaporators, concentrators, vacuum manifolds, or laboratory instrumentation.

It can also serve as the foundation for a customized vacuum system if a laboratory later wants to add external vacuum regulation, liquid separators, condensers, or other accessories.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND MZ 2C NT brand new, providing laboratories with access to one of VACUUBRAND's most widely used chemistry diaphragm pump platforms from an established laboratory equipment supplier.

The VACUUBRAND selection available from American Instrument Exchange includes general-purpose diaphragm pumps, chemistry-resistant diaphragm pumps, MZ 2C system configurations, VARIO automatic vacuum systems, rotary vane pumps, and Chemistry-HYBRID models.

This allows laboratories to select vacuum technology according to actual workflow requirements—from basic filtration through solvent evaporation, concentration, drying, freeze drying, and fine-vacuum research.

Shipping and Installation Considerations

The VACUUBRAND MZ 2C NT is supplied completely assembled and ready for use.

The U.S. configuration supports 100–115 VAC at 50/60 Hz and 120 VAC at 60 Hz. Buyers should verify the exact electrical configuration on the pump nameplate before installation. (shop.vacuubrand.com)

Both inlet and outlet use DN 8–10 mm hose nozzles. Vacuum tubing should be sufficiently rigid for vacuum service and chemically compatible with the vapors being processed.

For applications involving substantial liquid carryover, high condensate loads, hazardous vapors, or solvent recovery requirements, laboratories should evaluate appropriate separators, cold traps, exhaust condensers, ventilation, and other engineering controls.

Related Laboratory Equipment

Laboratories purchasing chemistry diaphragm pumps frequently also require rotary evaporators, vacuum concentrators, vacuum ovens, filtration systems, laboratory reactors, recirculating chillers, cold traps, analytical balances, freeze dryers, and chemical fume hoods.

American Instrument Exchange offers new and refurbished laboratory equipment to support pharmaceutical research, biotechnology, organic chemistry, analytical laboratories, academic research, and industrial R&D.

VACUUBRAND MZ 2C NT Frequently Asked Questions

What is the VACUUBRAND MZ 2C NT primarily used for?

The MZ 2C NT is designed for continuous, oil-free pumping of corrosive gases and vapors and is well suited for rotary evaporation, vacuum concentration, solvent evaporation, evacuation, degassing, and related chemistry applications.

What is the ultimate vacuum of the MZ 2C NT?

The MZ 2C NT reaches an ultimate vacuum of 7 mbar, or approximately 5 Torr.

What is the pumping speed of the MZ 2C NT?

Maximum pumping speed is approximately 1.4 cfm at 60 Hz or 2.0 m³/h at 50 Hz. (shop.vacuubrand.com)

Is the MZ 2C NT oil-free?

Yes. The MZ 2C NT is a completely oil-free chemistry diaphragm vacuum pump, eliminating routine oil changes, oil mist, and oil backstreaming.

Is the MZ 2C NT chemically resistant?

Yes. All parts in contact with the pumped media are manufactured from chemically resistant fluoroplastics, and VACUUBRAND uses PTFE sandwich diaphragms for durability.

How many pump heads and stages does the MZ 2C NT have?

The MZ 2C NT has two pump heads arranged in two pumping stages.

Can the MZ 2C NT be used with a rotary evaporator?

Yes. Its 7 mbar ultimate vacuum and chemical resistance make it suitable for many rotary evaporation applications involving common laboratory solvents.

Can the MZ 2C NT be used with a vacuum concentrator?

Yes. VACUUBRAND identifies vacuum concentrators among the applications for the U.S. MZ 2C NT configuration.

What does the gas ballast do?

The gas ballast valve helps improve handling of condensable vapors and allows continuous condensate purge during suitable vacuum applications.

What vacuum does the MZ 2C NT reach with gas ballast?

VACUUBRAND specifies an ultimate vacuum of approximately 12 mbar / 9 Torr with gas ballast in operation.

Does the MZ 2C NT automatically regulate vacuum?

No. The standard MZ 2C NT is a fixed-speed chemistry diaphragm pump. Automatic electronic control is available on VARIO Select models or through compatible external vacuum-control equipment.

What is the difference between the MZ 2C NT and MZ 2C VARIO Select?

Both reach approximately 7 mbar, but the MZ 2C VARIO Select adds variable-speed operation and automatic VACUU·SELECT vacuum control. The standard MZ 2C NT provides the core fixed-speed pumping platform.

What is the difference between the MZ 2C NT and MZ 2C NT +2AK?

The +2AK system uses the same core pump but adds inlet and outlet separators for improved liquid protection and condensate management.

How quiet is the MZ 2C NT?

VACUUBRAND specifies a sound pressure level of approximately 45 dBA, making it well suited for use in occupied laboratory environments.

What are the dimensions of the MZ 2C NT?

The pump measures approximately 9.6" L × 9.6" W × 7.8" H and weighs approximately 24.5 lb.

Is this VACUUBRAND MZ 2C NT refurbished or used?

No. This VACUUBRAND MZ 2C NT Chemistry Diaphragm Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.