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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND PC3001 VARIO Select TE Chemistry Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920C VAC PUMP
Size: $9760.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND PC 3001 VARIO Select TE Chemistry Diaphragm Vacuum Pump System – Brand New

The VACUUBRAND PC 3001 VARIO Select TE Chemistry Diaphragm Vacuum Pump System is a premium oil-free laboratory vacuum system designed for rotary evaporation, solvent evaporation, vacuum distillation, concentration, and other demanding chemistry applications requiring precise automatic vacuum control and efficient solvent recovery. Combining a four-head, three-stage chemistry diaphragm pump, integrated VACUU·SELECT vacuum controller, VARIO variable-speed motor control, protective inlet separator, and a dry-ice exhaust condenser, the PC 3001 VARIO Select TE provides exceptional process control while minimizing solvent emissions and eliminating the need for cooling water at the exhaust condenser.

With an ultimate vacuum of 2 mbar (1.5 Torr) and maximum pumping speed of 1.18 cfm at 60 Hz, the PC 3001 VARIO Select TE is capable of handling many common and higher-boiling laboratory solvents while maintaining automatic pressure control throughout evaporation. This brand-new VACUUBRAND PC 3001 VARIO Select TE is available from American Instrument Exchange for pharmaceutical, biotechnology, chemistry, analytical, and research laboratories seeking a sophisticated vacuum system for repeatable solvent-processing workflows.

VACUUBRAND PC 3001 VARIO Select TE Key Features

  • Brand-new VACUUBRAND PC 3001 VARIO Select TE chemistry vacuum system

  • Oil-free, chemically resistant diaphragm pump technology

  • Four pump heads and three pumping stages

  • 2 mbar / 1.5 Torr ultimate vacuum

  • 1.18 cfm maximum pumping speed at 60 Hz

  • Integrated VACUU·SELECT vacuum controller

  • VARIO variable-speed vacuum regulation

  • Automatic boiling-point detection

  • Continuous optimization of vacuum during solvent evaporation

  • Predefined laboratory applications

  • Manual set-point operation

  • Fully automated distillation capability

  • User-programmable vacuum workflows

  • Dry-ice condenser at the pump exhaust

  • No cooling-water connection required for the TE condenser

  • Efficient solvent recovery

  • Protective inlet separator for particles and liquid droplets

  • Excellent performance even with continuous condensate purge

  • Extremely quiet operation at approximately 42 dBA

  • Very low vibration

  • Ethernet and USB connectivity

  • NRTL-certified configuration

  • Available brand new from American Instrument Exchange

VACUUBRAND PC 3001 VARIO Select TE Overview

The PC 3001 VARIO Select TE is designed for laboratories that need more than a vacuum source—they need a vacuum system that actively controls and optimizes an evaporation process.

The integrated VACUU·SELECT controller monitors system pressure and can automatically identify solvent boiling conditions. Once boiling is detected, the controller continuously adjusts pump motor speed to maintain efficient evaporation without requiring the operator to continually manipulate a manual vacuum valve.

This is particularly valuable during rotary evaporation and distillation, where changing solvent composition, bath temperature, condenser temperature, and sample concentration can shift the optimal boiling pressure throughout the process.

The VARIO motor control system responds directly to changing vacuum demand. Rather than running the pump continuously at maximum speed and throttling vacuum through a valve, motor speed increases or decreases as needed to maintain the required pressure.

The TE configuration adds a dry-ice condenser at the exhaust, providing efficient vapor capture without requiring a chilled-water connection. This makes the system especially attractive in laboratories where cooling-water availability is limited or where reducing laboratory water consumption is a priority.

VACUUBRAND PC 3001 VARIO Select TE Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model PC 3001 VARIO Select TE
Equipment Type VARIO Chemistry Diaphragm Pumping Unit
Pump Design Oil-Free Chemistry Diaphragm
Number of Heads 4
Number of Stages 3
Vacuum Controller VACUU·SELECT
Vacuum Control Electronic Variable-Speed VARIO
Maximum Pumping Speed at 60 Hz 1.18 cfm
Maximum Pumping Speed at 50 Hz 2.0 m³/h
Ultimate Vacuum 2.0 mbar / 1.5 Torr
Ultimate Vacuum with Gas Ballast 4 mbar / 3 Torr
Inlet Separator Protective-Coated Glass
Exhaust Condenser Dry-Ice Condenser
Cooling Water Required for Exhaust Condenser No
Maximum Back Pressure 1.1 bar absolute
Inlet Connection Hose Nozzle DN 6–10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Rated Motor Power 0.16 kW / 160 W
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 301 × 341 × 493 mm (11.8 × 13.4 × 19.4 in.)
Weight 8.7 kg (19.2 lb)
Sound Pressure Level Approximately 42 dBA
Protection Class IP20
Interface Ethernet (RJ45), USB Type A; RS-232 with Adapter
Electrical Requirements 100–120 VAC or 200–230 VAC, 50/60 Hz; configuration dependent
U.S. Article Number 20700223
Certification NRTL C/US
Condition Brand New

Energy Efficiency & Operating Costs

The PC 3001 VARIO Select TE is designed to minimize unnecessary energy consumption by controlling vacuum through motor-speed adjustment rather than continuous full-speed operation.

During periods of high vapor load, the pump increases speed to maintain target pressure. As the process stabilizes, motor speed automatically decreases. This reduces power consumption, operating noise, diaphragm wear, and unnecessary pumping compared with fixed-speed systems that run continuously at maximum output.

The TE dry-ice condenser provides another potential operating advantage because it does not require cooling water. For laboratories that would otherwise use a continuous chilled-water supply or tap-water condenser, this can reduce water consumption and simplify installation.

Oil-free operation also eliminates oil purchases, oil changes, contaminated-oil disposal, and oil backstreaming associated with rotary vane vacuum pumps.

Specifications compiled from VACUUBRAND manufacturer literature and American Instrument Exchange product information.

Common Applications

The VACUUBRAND PC 3001 VARIO Select TE is particularly well suited for rotary evaporation, solvent evaporation, vacuum distillation, concentration, chemical synthesis, pharmaceutical process development, reaction workup, vacuum drying, and evaporation of higher-boiling solvents.

Its combination of 2 mbar ultimate vacuum and automatic solvent boiling-point detection allows the system to support a broader range of evaporation conditions than shallower-vacuum diaphragm systems.

Ideal Laboratory Types

The PC 3001 VARIO Select TE is an excellent choice for pharmaceutical manufacturers, biotechnology companies, medicinal chemistry laboratories, organic chemistry groups, university research laboratories, analytical chemistry facilities, contract research organizations, process-development laboratories, pilot plants, and industrial R&D departments.

It is especially valuable in laboratories that operate rotary evaporators frequently or process multiple solvents and want consistent evaporation performance with reduced operator intervention.

Automatic Vacuum Control with VACUU·SELECT

The integrated VACUU·SELECT controller is one of the defining features of the PC 3001 VARIO Select TE.

The graphical interface provides predefined applications for common laboratory processes, including straightforward manual pressure control and automated distillation workflows. Users can also create customized applications for specialized processes.

During solvent evaporation, VACUU·SELECT can detect when the solvent begins to boil and automatically modify pump speed to maintain stable conditions. This helps reduce trial-and-error pressure adjustment and allows the operator to focus on other laboratory tasks.

VARIO Variable-Speed Process Control

VARIO technology regulates vacuum by directly changing pump speed.

In a conventional fixed-speed vacuum system, the pump may operate continuously at full speed while a control valve limits effective vacuum. VARIO instead varies motor speed according to actual process demand.

This provides smooth pressure changes and can improve control over foaming and bumping during evaporation. It also reduces mechanical wear and helps extend diaphragm and valve maintenance intervals.

Dry-Ice Exhaust Condenser – What Makes the TE Version Different?

The TE configuration incorporates a dry-ice condenser on the exhaust side of the pump.

Rather than relying on circulating chilled water, the condenser uses a dry-ice cooling mixture to capture vapors leaving the pump. VACUUBRAND specifically notes that no cooling-water connection is required for this configuration.

This has several practical advantages:

  • Reduced laboratory water consumption

  • No requirement for a dedicated cooling-water line

  • Efficient solvent recovery

  • Reduced solvent emissions to the laboratory exhaust system

  • Simplified installation in locations without convenient chilled-water access

The condenser also provides a convenient means of collecting recovered solvent for proper disposal or reuse where appropriate.

Efficient Solvent Recovery

The PC 3001 VARIO Select TE is designed to recover solvent vapors rather than simply discharge them from the pump exhaust.

During evaporation, the pump transports solvent vapor from the process. The dry-ice condenser then captures much of that vapor as condensate before it leaves the vacuum system.

Efficient solvent recovery can reduce laboratory emissions, decrease odor, improve environmental performance, and simplify solvent handling.

For laboratories processing valuable or high-volume solvents, recovered material may also be suitable for reuse depending on process purity requirements.

Protective Inlet Separator

The PC 3001 VARIO Select TE includes a protective inlet separator designed to help prevent particles and liquid droplets from entering the diaphragm pump.

This is particularly important during rotary evaporation and distillation, where bumping or foaming can occasionally send liquid into the vacuum line.

Capturing liquid before it reaches the pump can help reduce contamination, protect diaphragm components, and extend service life.

PC 3001 VARIO Select TE for Rotary Evaporators

The PC 3001 VARIO Select TE is particularly well matched to laboratory rotary evaporators.

Its 2 mbar ultimate vacuum supports evaporation of many common and higher-boiling solvents at reduced temperatures, while VACUU·SELECT automatically regulates pressure as boiling conditions change.

The dry-ice condenser adds integrated solvent recovery at the exhaust without requiring cooling water, creating a complete vacuum solution for laboratories that want efficient, automated rotary evaporation.

High-Boiling Solvent Applications

VACUUBRAND specifically identifies the PC 3001 VARIO Select platform as suitable for high-boiling-point solvents.

The 2 mbar ultimate vacuum allows solvents to boil at much lower temperatures than at atmospheric pressure, helping reduce thermal exposure of heat-sensitive compounds.

This makes the system valuable in medicinal chemistry, pharmaceutical development, natural-products research, and chemical synthesis where difficult-to-evaporate solvents are encountered.

PC 3001 VARIO Select TE vs. MZ 2C VARIO Select

Both systems provide automated VACUU·SELECT control and variable-speed operation, but the PC 3001 VARIO Select TE offers substantially greater capability.

The MZ 2C VARIO Select reaches approximately 7 mbar and is an excellent system for many routine rotary evaporation and solvent distillation workflows.

The PC 3001 VARIO Select TE reaches 2 mbar, uses a four-head, three-stage pump, and adds a dry-ice exhaust condenser for solvent recovery.

For routine evaporation of common solvents, the MZ 2C VARIO Select may be sufficient. For laboratories needing deeper vacuum, higher-boiling solvent capability, and integrated solvent recovery, the PC 3001 VARIO Select TE provides a more comprehensive solution.

PC 3001 VARIO Select TE vs. MZ 2C NT +2AK

The MZ 2C NT +2AK is a fixed-speed chemistry vacuum system emphasizing liquid protection and condensate management.

The PC 3001 VARIO Select TE adds automatic electronic vacuum regulation, variable-speed operation, deeper 2 mbar vacuum, and dry-ice exhaust condensation.

The MZ 2C NT +2AK is an excellent general-purpose chemistry vacuum source for concentrators, gel dryers, filtration, and evaporation. The PC 3001 VARIO Select TE is better suited for laboratories requiring automated and highly controlled solvent evaporation.

Recommended Laboratory Applications

The VACUUBRAND PC 3001 VARIO Select TE is recommended for:

  • Rotary evaporation

  • High-boiling solvent evaporation

  • Vacuum distillation

  • Sample concentration

  • Pharmaceutical process development

  • Organic synthesis

  • Medicinal chemistry

  • Reaction workup

  • Solvent recovery

  • Vacuum drying

  • Automated evaporation

  • Heat-sensitive sample processing

  • Chemical research

  • Process optimization

Application suitability should always be evaluated based on target pressure, solvent compatibility, vapor load, condenser requirements, and laboratory safety procedures.

Connectivity & Process Documentation

The PC 3001 VARIO Select TE includes Ethernet and USB connectivity, with RS-232 communication available through an adapter.

These interfaces can support data transfer, controller updates, process integration, and compatible laboratory automation workflows.

Electronic vacuum control also improves reproducibility compared with purely manual systems because pressure can be managed consistently from one evaporation cycle to the next.

Brand-New VACUUBRAND Vacuum Systems from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND PC 3001 VARIO Select TE brand new, giving laboratories access to current VACUUBRAND automatic vacuum-control and solvent-recovery technology from an established laboratory equipment supplier.

American Instrument Exchange offers a growing range of new VACUUBRAND diaphragm, chemistry diaphragm, VARIO, rotary vane, and Chemistry-HYBRID vacuum pumps. This allows laboratories to select vacuum equipment based on actual process requirements—from filtration and aspiration to rotary evaporation, solvent recovery, vacuum concentration, freeze drying, and high-vacuum research.

Shipping and Installation Considerations

The VACUUBRAND PC 3001 VARIO Select TE is supplied as a completely assembled pumping unit ready for installation.

The TE exhaust condenser requires an appropriate dry-ice cooling mixture rather than a chilled-water connection. The condenser should remain accessible for filling, inspection, and removal of recovered condensate.

The U.S. model is available for 100–120 VAC or 200–230 VAC, 50/60 Hz operation, and buyers should verify the exact electrical configuration of the specific unit before installation.

Vacuum tubing should be properly rated and chemically compatible with the solvents being processed. Laboratories handling hazardous, flammable, corrosive, or toxic vapors should provide suitable ventilation and process-specific engineering controls.

Related Laboratory Equipment

Laboratories purchasing automatic chemistry vacuum systems often also require rotary evaporators, recirculating chillers, cold traps, vacuum ovens, laboratory reactors, analytical balances, solvent recovery equipment, and chemical fume hoods. American Instrument Exchange offers new and refurbished laboratory equipment for pharmaceutical development, chemistry, biotechnology, analytical research, process development, and industrial R&D.

VACUUBRAND PC 3001 VARIO Select TE Frequently Asked Questions

What is the VACUUBRAND PC 3001 VARIO Select TE primarily used for?

The system is particularly well suited for rotary evaporation, solvent evaporation, vacuum distillation, concentration, and other chemistry applications requiring automatic vacuum control and solvent recovery.

What is the ultimate vacuum of the PC 3001 VARIO Select TE?

The pump reaches an ultimate vacuum of 2 mbar, or approximately 1.5 Torr.

What is the pumping speed of the PC 3001 VARIO Select TE?

Maximum pumping speed is approximately 1.18 cfm at 60 Hz or 2.0 m³/h at 50 Hz.

What does TE mean on the PC 3001 VARIO Select TE?

The TE configuration includes a dry-ice condenser at the pump exhaust, allowing efficient solvent recovery without requiring a cooling-water connection.

Does the PC 3001 VARIO Select TE require cooling water?

No. The TE dry-ice exhaust condenser does not require a cooling-water connection.

Does the system automatically control vacuum?

Yes. The integrated VACUU·SELECT controller detects solvent boiling and automatically adjusts pump motor speed to maintain controlled evaporation conditions.

Can the PC 3001 VARIO Select TE be used with a rotary evaporator?

Yes. Rotary evaporation is one of the strongest applications for this system because it combines automatic vacuum control, deep diaphragm-pump vacuum, and exhaust-side solvent recovery.

Is the PC 3001 VARIO Select TE suitable for high-boiling solvents?

Yes. VACUUBRAND specifically identifies the PC 3001 VARIO Select platform as suitable for high-boiling-point solvents.

Is the pump oil-free?

Yes. The PC 3001 VARIO Select TE uses oil-free chemistry diaphragm technology, eliminating vacuum pump oil changes and oil backstreaming.

How many pump heads and stages does the PC 3001 VARIO Select TE have?

The system uses four diaphragm heads arranged in three pumping stages, enabling it to reach an ultimate vacuum of 2 mbar.

What does the inlet separator do?

The protective-coated glass inlet separator helps prevent liquid droplets and particles from entering the pump, reducing the risk of contamination or damage during evaporation processes.

How loud is the PC 3001 VARIO Select TE?

VACUUBRAND specifies a sound pressure level of approximately 42 dBA, making it exceptionally quiet for a chemistry vacuum system with this level of performance.

What are the dimensions of the PC 3001 VARIO Select TE?

The system measures approximately 11.8" L × 13.4" W × 19.4" H and weighs approximately 19.2 lb.

What is the difference between the PC 3001 VARIO Select TE and MZ 2C VARIO Select?

The PC 3001 VARIO Select TE reaches a deeper 2 mbar vacuum, uses four heads and three stages, and includes a dry-ice exhaust condenser for solvent recovery. The MZ 2C VARIO Select reaches approximately 7 mbar and is better suited for less demanding evaporation workflows.

Is this VACUUBRAND PC 3001 VARIO Select TE refurbished or used?

No. This VACUUBRAND PC 3001 VARIO Select TE Chemistry Diaphragm Vacuum Pump System is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.