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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND RC 6 Chemistry-HYBRID Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920GGG VAC PUMP
Size: $9740.00
Color: 04-22-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump – Brand New

The VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump is a high-performance laboratory vacuum pump engineered for demanding applications requiring deep vacuum, strong pumping speed, and improved resistance to corrosive and condensable vapors. Combining a two-stage rotary vane pump with a two-stage chemistry diaphragm pump, the RC 6 delivers an ultimate vacuum of 2 × 10⁻³ mbar (1.5 × 10⁻³ Torr) and maximum pumping speed up to 4.1 cfm at 60 Hz, while dramatically reducing contamination and corrosion inside the oil-sealed portion of the pump.

This brand-new VACUUBRAND RC 6 Chemistry-HYBRID pump is available from American Instrument Exchange and is particularly well suited for freeze drying, lyophilization, vacuum drying, fine-vacuum distillation, chemical processing, solvent evaporation, Schlenk-line chemistry, and other applications involving aggressive or condensable vapors. The hybrid design provides the deep vacuum performance associated with a rotary vane pump while addressing one of the major limitations of conventional oil-sealed pumps: contamination of the pump oil by solvent vapors, water vapor, oxygen, and corrosive gases.

VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump Key Features

  • Brand-new VACUUBRAND RC 6 Chemistry-HYBRID vacuum pump

  • Combines a two-stage rotary vane pump with a two-stage chemistry diaphragm pump

  • Designed for deep vacuum applications involving corrosive and condensable vapors

  • Ultimate vacuum of 2 × 10⁻³ mbar / 1.5 × 10⁻³ Torr

  • Maximum pumping speed of 4.1 cfm at 60 Hz

  • 5.9 m³/h maximum pumping speed at 50 Hz

  • Ultimate partial vacuum down to 4 × 10⁻⁴ mbar

  • Integrated gas ballast

  • Water vapor tolerance significantly greater than 40 mbar

  • Reduced internal corrosion compared with conventional rotary vane pumps

  • Oil changes typically reduced 90% or more

  • May eliminate the need for a cold trap in many practical applications

  • KF DN 16 vacuum inlet

  • Quiet operation at approximately 50 dBA

  • Telescopic design simplifies routine maintenance

  • Available brand new from American Instrument Exchange

VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump Overview

The VACUUBRAND RC 6 was developed to solve a fundamental problem encountered when conventional rotary vane pumps are used in chemistry laboratories. Rotary vane technology can generate excellent deep vacuum, but solvent vapors, water vapor, oxygen, and corrosive gases entering the pump can contaminate the vacuum oil and attack internal components.

The RC 6 addresses this problem by combining two different vacuum technologies in one integrated system.

A two-stage rotary vane pump generates the deep process vacuum required for demanding laboratory applications. A chemically resistant two-stage diaphragm pump simultaneously evacuates the oil reservoir of the rotary vane section. Maintaining the oil reservoir under reduced pressure lowers the partial pressure of solvent vapors and helps keep them below their condensation points. It also substantially reduces the concentration of oxygen and corrosive gases inside the oil-sealed section.

The result is a vacuum pump capable of achieving the deep vacuum of a laboratory rotary vane pump while providing significantly improved vapor handling and corrosion resistance for chemistry applications.

For laboratories routinely processing solvents or aggressive vapors, this can translate directly into longer oil life, reduced pump maintenance, improved reliability, and lower lifetime operating costs.

VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model RC 6
Equipment Type Chemistry-HYBRID Vacuum Pump
Pump Technology Rotary Vane + Chemistry Diaphragm
Rotary Vane Stages 2
Chemistry Diaphragm Stages 2
Maximum Pumping Speed at 60 Hz 4.1 cfm / 6.9 m³/h
Maximum Pumping Speed at 50 Hz 3.5 cfm / 5.9 m³/h
Ultimate Vacuum 2 × 10⁻³ mbar / 1.5 × 10⁻³ Torr
Ultimate Vacuum with Gas Ballast 1 × 10⁻² mbar / 7.5 × 10⁻³ Torr
Ultimate Partial Vacuum without Gas Ballast 4 × 10⁻⁴ mbar / 3 × 10⁻⁴ Torr
Water Vapor Tolerance Significantly greater than 40 mbar / 30 Torr
Oil Reservoir Pressure Approximately 18 mbar / 13.5 Torr
Recommended Oil VACUUBRAND B-Oil
Oil Capacity 340–500 mL (0.36–0.53 qt.)
Maximum Inlet Pressure 1.1 bar absolute
Maximum Outlet Pressure 1.1 bar absolute
Inlet Connection KF DN 16
Outlet Connection Hose Nozzle DN 8–10 mm
Rated Motor Power 0.30 kW
Motor Speed 1500 rpm at 50 Hz / 1800 rpm at 60 Hz
Operating Ambient Temperature 12°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 526 × 302 × 226 mm (20.7 × 11.9 × 8.9 in.)
Weight 25 kg (55 lb.)
Sound Pressure Level Approximately 50 dBA
Protection Class IP40
Electrical Requirements 100–120 VAC, 50/60 Hz on U.S. configuration
Condition Brand New

Energy Efficiency & Operating Costs

The principal operating-cost advantage of the RC 6 is not simply electrical efficiency—it is the reduction in oil contamination, oil changes, corrosion, and vacuum-pump maintenance.

VACUUBRAND reports that the Chemistry-HYBRID design can reduce required oil changes by 90% or more compared with a conventional rotary vane pump operating under similar chemistry conditions. By continuously evacuating the rotary vane pump's oil reservoir, the diaphragm stage reduces the concentration of solvent vapors, corrosive gases, and oxygen that can degrade pump oil and internal components.

In many practical applications, VACUUBRAND also notes that a separate cold trap may no longer be necessary. Whether a cold trap should be used depends on the specific solvent, vapor load, process, safety requirements, and desired solvent recovery.

For laboratories running vacuum processes frequently, reduced oil consumption, fewer oil changes, less downtime, and longer service intervals can make the RC 6 particularly economical over its operating life.

Specifications compiled from current VACUUBRAND manufacturer literature and American Instrument Exchange product information.

Common Applications

The VACUUBRAND RC 6 is particularly well suited for freeze drying, lyophilization, vacuum drying, vacuum ovens, fine-vacuum distillation, chemical synthesis, Schlenk-line chemistry, solvent evaporation, high-vacuum degassing, vacuum manifolds, and other laboratory processes involving corrosive or condensable vapors.

Its combination of deep vacuum and improved chemistry resistance makes it especially valuable in laboratories where a conventional rotary vane pump provides adequate vacuum performance but experiences excessive oil contamination or maintenance due to solvent exposure.

Ideal Laboratory Types

The VACUUBRAND RC 6 is an excellent choice for pharmaceutical companies, biotechnology laboratories, organic chemistry laboratories, medicinal chemistry groups, university research laboratories, chemical synthesis facilities, contract research organizations, materials science laboratories, pilot plants, analytical laboratories, and industrial R&D facilities.

It is particularly attractive for laboratories operating freeze dryers, vacuum ovens, Schlenk lines, vacuum manifolds, distillation equipment, evaporators, and other vacuum-dependent systems where chemical vapors are routinely encountered.

Chemistry-HYBRID Vacuum Technology

The defining feature of the RC 6 is VACUUBRAND's Chemistry-HYBRID design.

The two-stage rotary vane section provides the high pumping speed and deep ultimate vacuum required by fine-vacuum processes. Meanwhile, the chemically resistant diaphragm pump maintains reduced pressure within the rotary vane pump's oil reservoir.

Lowering the pressure above the pump oil helps prevent solvent vapors from condensing into the oil. It also reduces oxygen and corrosive-gas concentrations within the rotary vane section.

This approach provides several important benefits:

  • Reduced contamination of vacuum pump oil

  • Significantly longer oil service life

  • Reduced internal corrosion

  • Improved performance with condensable vapors

  • Fewer oil changes

  • Reduced maintenance downtime

  • Deep vacuum performance comparable to a conventional two-stage rotary vane pump

The hybrid system is therefore particularly useful when laboratories need both deep vacuum and chemical-vapor tolerance.

Deep Vacuum Performance

Despite its enhanced chemistry capabilities, the RC 6 delivers serious high-vacuum performance.

The pump reaches an ultimate total vacuum of 2 × 10⁻³ mbar (1.5 × 10⁻³ Torr) without gas ballast and an ultimate partial vacuum of 4 × 10⁻⁴ mbar (3 × 10⁻⁴ Torr).

Maximum pumping speed reaches approximately 4.1 cfm at 60 Hz, providing sufficient throughput for many laboratory freeze dryers, drying chambers, vacuum manifolds, and fine-vacuum systems.

This combination allows the RC 6 to evacuate laboratory equipment efficiently while continuing to pull down into the fine-vacuum range required by demanding applications.

Vapor Handling & Gas Ballast Performance

Condensable vapors are among the greatest challenges for oil-sealed vacuum pumps. When solvent or water vapor condenses in the oil, vacuum performance can deteriorate while corrosion and oil degradation accelerate.

The RC 6 addresses this problem through both its Chemistry-HYBRID architecture and integrated gas ballast.

VACUUBRAND specifies water vapor tolerance as significantly greater than 40 mbar, substantially improving the pump's ability to operate under vapor-intensive laboratory conditions.

When the gas ballast is open, ultimate vacuum is approximately 1 × 10⁻² mbar. Operators can therefore use gas ballast during vapor-intensive portions of a process and close it when maximum ultimate vacuum is required.

RC 6 for Freeze Drying and Lyophilization

The RC 6 is particularly attractive for laboratory freeze-drying applications because lyophilization combines two challenging vacuum requirements: deep operating pressure and substantial water-vapor exposure.

The two-stage rotary vane section provides the vacuum required to support sublimation, while the hybrid diaphragm system helps protect the oil reservoir from vapor contamination.

Actual compatibility depends on freeze dryer chamber size, condenser performance, process load, manufacturer vacuum requirements, and required pumping speed. The vacuum requirements of the specific freeze dryer should always be verified before selecting a pump.

RC 6 for Vacuum Ovens and Chemical Drying

The RC 6 is also an excellent candidate for vacuum ovens and drying chambers used with materials that release water, solvents, or other condensable vapors.

Reducing chamber pressure lowers the boiling point of volatile compounds, allowing drying at lower temperatures. Because the RC 6 is specifically engineered to reduce contamination from condensable and corrosive vapors, it can provide an important durability advantage over a standard rotary vane pump in chemistry-intensive drying applications.

RC 6 vs. RZ 6 – Which VACUUBRAND Pump Should You Choose?

The VACUUBRAND RC 6 and RZ 6 provide very similar ultimate vacuum and pumping capacity, but they are optimized for different operating environments.

The RZ 6 is a conventional two-stage rotary vane pump and is an excellent choice for clean or relatively benign high-vacuum applications. It provides deep vacuum, strong pumping speed, and straightforward rotary vane operation.

The RC 6 adds a two-stage chemistry diaphragm pump that continuously evacuates the rotary vane oil reservoir. This makes the RC 6 the stronger choice when the process routinely involves solvents, corrosive gases, condensable vapors, or chemically demanding vacuum applications.

For a laboratory running clean vacuum apparatus, an RZ 6 may be entirely appropriate. For a chemistry laboratory repeatedly exposing its pump to solvent vapors, the RC 6 can substantially reduce oil contamination and maintenance.

RC 6 vs. Chemistry Diaphragm Pumps

Chemistry diaphragm pumps provide excellent chemical resistance and oil-free operation, making them ideal for rotary evaporation, filtration, aspiration, and many solvent-handling applications. Their limitation is ultimate vacuum: most cannot reach the deep pressures produced by a two-stage rotary vane pump.

The RC 6 bridges that gap.

It combines the deep vacuum capability of rotary vane technology with the vapor-handling advantages of a chemistry diaphragm pump, making it particularly valuable for processes where an oil-free diaphragm pump cannot reach the required pressure.

Recommended Laboratory Applications

The VACUUBRAND RC 6 is recommended for:

  • Freeze drying and lyophilization

  • Vacuum ovens

  • Vacuum drying chambers

  • Fine-vacuum distillation

  • Schlenk-line chemistry

  • Organic synthesis

  • Solvent evaporation

  • Chemical process development

  • High-vacuum degassing

  • Vacuum manifolds

  • Pharmaceutical research

  • Materials research

  • Pilot-scale vacuum processing

  • Fine-vacuum applications involving condensable or corrosive vapors

Pump selection should always consider required ultimate vacuum, pumping speed, solvent compatibility, vapor load, process safety, and exhaust-management requirements.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND RC 6 brand new, providing laboratories with access to VACUUBRAND's specialized Chemistry-HYBRID vacuum technology from an established laboratory equipment supplier.

American Instrument Exchange also offers additional new VACUUBRAND diaphragm, chemistry diaphragm, and rotary vane pumps. This allows laboratories to select a vacuum pump based on actual process requirements—from routine vacuum filtration with the ME 1, to chemistry-resistant moderate vacuum with the ME 1C, deep clean vacuum with the RZ 6, and chemically demanding deep-vacuum applications with the RC 6.

Shipping and Installation Considerations

The VACUUBRAND RC 6 should be installed on a stable, level surface in a well-ventilated laboratory location with adequate clearance for cooling and maintenance.

The U.S. configuration is designed for 100–120 VAC, 50/60 Hz operation. Buyers should nevertheless verify the exact nameplate voltage and electrical configuration of the pump before installation.

The vacuum inlet uses a KF DN 16 small-flange connection. Properly sized high-vacuum tubing should be used to minimize conductance losses between the RC 6 and the connected equipment.

Laboratories processing hazardous, corrosive, or flammable vapors should evaluate appropriate exhaust routing, condensate recovery, ventilation, and process-specific safety controls.

Related Laboratory Equipment

Laboratories purchasing Chemistry-HYBRID vacuum pumps frequently also require freeze dryers, vacuum ovens, rotary evaporators, vacuum manifolds, Schlenk-line equipment, recirculating chillers, cold traps, chemical fume hoods, and other laboratory vacuum equipment. American Instrument Exchange offers new and refurbished laboratory equipment to support pharmaceutical development, organic chemistry, biotechnology, materials science, analytical research, and industrial laboratory applications.

VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump Frequently Asked Questions

What is a Chemistry-HYBRID vacuum pump?

The VACUUBRAND RC 6 combines a two-stage rotary vane pump with a two-stage chemistry diaphragm pump. The rotary vane pump produces deep vacuum while the diaphragm pump maintains the rotary vane oil reservoir under reduced pressure, helping reduce solvent condensation, oil contamination, oxidation, and internal corrosion.

What is the ultimate vacuum of the VACUUBRAND RC 6?

The RC 6 reaches an ultimate total vacuum of 2 × 10⁻³ mbar (1.5 × 10⁻³ Torr) without gas ballast.

What is the pumping speed of the RC 6?

The RC 6 provides a maximum pumping speed of approximately 4.1 cfm at 60 Hz and 5.9 m³/h at 50 Hz.

Is the VACUUBRAND RC 6 oil-free?

Not entirely. The RC 6 contains an oil-sealed two-stage rotary vane pump combined with a chemistry diaphragm pump. The hybrid system is specifically designed to reduce contamination of the rotary vane pump oil.

How does the RC 6 reduce oil changes?

The chemistry diaphragm stage maintains the rotary vane pump's oil reservoir under vacuum. This reduces the partial pressure of solvent vapors and the concentration of oxygen and corrosive gases inside the oil reservoir. VACUUBRAND reports that oil changes can typically be reduced by 90% or more compared with rotary vane pumps alone.

Is the RC 6 suitable for corrosive chemical vapors?

Yes. Improved performance with corrosive and condensable vapors is one of the principal reasons for choosing the RC 6 instead of a conventional rotary vane pump. Chemical compatibility and appropriate exhaust handling should still be evaluated for the specific substances being processed.

Can the RC 6 be used with a freeze dryer?

Yes. The RC 6's deep ultimate vacuum, strong pumping speed, and enhanced water-vapor handling make it well suited for many laboratory freeze dryers and lyophilizers. Compatibility should be verified against the requirements of the specific freeze dryer.

Can the RC 6 be used with a vacuum oven?

Yes. The RC 6 is particularly attractive for vacuum ovens processing samples that release water, solvents, or other condensable vapors because its hybrid design helps reduce contamination of the rotary vane pump oil.

What is the difference between the RC 6 and RZ 6?

Both pumps provide similar deep-vacuum performance. The RZ 6 is a conventional two-stage rotary vane pump, while the RC 6 combines a two-stage rotary vane pump with a chemistry diaphragm pump. The RC 6 is therefore better optimized for applications involving corrosive and condensable chemical vapors.

Does the RC 6 require a cold trap?

Not necessarily. VACUUBRAND states that in practical operation a cold trap is often no longer necessary because of the Chemistry-HYBRID design. Whether a cold trap should be used depends on the process, solvent, vapor load, desired solvent recovery, and laboratory safety requirements.

How much vacuum pump oil does the RC 6 require?

The rotary vane section uses approximately 340 to 500 mL of VACUUBRAND B-Oil, depending on the operating oil level.

How loud is the VACUUBRAND RC 6?

VACUUBRAND specifies a sound pressure level of approximately 50 dBA, making the RC 6 relatively quiet for a pump capable of reaching the 10⁻³ mbar vacuum range.

Is this VACUUBRAND RC 6 refurbished or used?

No. This VACUUBRAND RC 6 Chemistry-HYBRID Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.