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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Yamato Scientific SM511 Vertical Steam Sterilizer

Fully Tested & Warrantied*
Brand : Yamato
Product Code : SKU 0586D A-CLAVE

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All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Yamato Scientific SM511 Vertical Steam Sterilizer

Laboratories that routinely process glassware, instruments, culture media, reusable containers, and other steam-compatible materials need sterilization equipment that combines dependable performance with efficient use of laboratory space. The refurbished Yamato Scientific SM511 Vertical Steam Sterilizer from American Instrument Exchange provides a 47-liter chamber, automatic high-pressure steam sterilization, integrated drying, and a compact vertical configuration designed for research, biotechnology, academic, pharmaceutical, and industrial laboratory environments.

The SM511 offers a sterilization temperature range from approximately 105°C to 128°C and an adjustable drying temperature range from 150°C to 180°C. Its automatic operating sequence, microprocessor-based PID temperature control, digital display, self-diagnostic functions, and integrated exhaust condensation system provide a practical combination of automation and straightforward daily operation.

This used Yamato Scientific SM511 has been reconditioned, inspected, and tested by American Instrument Exchange and includes a 90-day warranty.

Yamato SM511 Key Features

  • 47-liter vertical high-pressure steam sterilizer

  • Automatic sterilization and drying operation

  • Sterilization temperature range from 105°C to 128°C

  • Adjustable drying temperature from 150°C to 180°C

  • Stainless steel sterilization chamber

  • Microprocessor-controlled PID temperature regulation

  • Digital LED temperature display

  • Extended programmable timer capability

  • Self-diagnostic safety functions

  • Safety valve and electric leakage breaker

  • Front-mounted drain bottle level indicator

  • Integrated condensation collector for hot exhaust steam

  • Two stainless steel mesh baskets

  • Compact vertical footprint for efficient laboratory installation

  • Reconditioned, inspected, and tested by American Instrument Exchange

  • Includes a 90-day warranty

Overview

The Yamato Scientific SM511 is a vertical laboratory steam sterilizer designed to combine useful chamber capacity with automated operation and integrated drying. Its cylindrical 47-liter chamber measures approximately 300 mm in diameter by 655 mm high, providing substantial vertical space for bottles, laboratory glassware, baskets, reusable instruments, and other compatible materials while occupying a relatively small amount of floor space.

The SM511 is part of Yamato's SM Series of automatic high-pressure steam sterilizers. Rather than requiring the operator to manage each stage manually, the system controls sterilization through a microprocessor-based PID temperature controller and provides an integrated drying function after steam processing. This makes the SM511 especially useful for laboratories that want a relatively straightforward vertical sterilizer but still benefit from automated temperature control and post-cycle drying.

One of the distinguishing features of the SM511 is its drying capability. After steam sterilization, the system can operate at drying temperatures between approximately 150°C and 180°C. This can reduce residual moisture on compatible loads and help prepare certain materials for reuse more quickly than a sterilizer that ends the cycle immediately after depressurization.

The sterilization chamber is designed with a smooth interior and minimal internal protrusions, making baskets and materials easier to insert and remove. Two stainless steel mesh baskets are typically used within the chamber, allowing laboratories to organize loads vertically and make better use of the available volume.

The SM511 also incorporates a condensation collection system designed to cool or collect high-temperature exhaust steam during operation. This helps make the system more practical for laboratory environments where direct discharge of hot steam would otherwise complicate installation.

For laboratories replacing an aging vertical autoclave or expanding sterilization capacity, a professionally refurbished SM511 can provide useful automation and substantial chamber capacity without the acquisition cost of purchasing a new high-capacity system.

Yamato SM511 Common Applications

  • Sterilization of laboratory glassware

  • Processing of reusable laboratory instruments

  • Sterilization of compatible microbiological media

  • Processing of flasks and culture vessels

  • Biotechnology research workflows

  • Pharmaceutical quality-control applications

  • Academic teaching and research laboratories

  • Environmental and industrial testing

  • Food and beverage laboratory applications

  • Veterinary and animal research support

  • General microbiology laboratory sterilization

  • Drying of compatible loads following steam sterilization

Yamato SM511 Ideal Laboratory Environments

The Yamato SM511 is particularly well suited for laboratories that need more processing capacity than a small tabletop autoclave can provide but want to preserve valuable bench space. Its tall vertical chamber allows the unit to provide approximately 47 liters of capacity within a footprint measuring only about 17 inches wide by 21 inches deep.

Microbiology and biotechnology laboratories may use the SM511 for sterilizing reusable glassware, culture vessels, instruments, and compatible media containers. Academic research laboratories can benefit from the combination of useful chamber capacity and relatively straightforward controls, particularly when several researchers or teaching groups share sterilization equipment.

Pharmaceutical quality-control departments, environmental testing laboratories, food and beverage facilities, veterinary laboratories, and industrial research groups may also find the SM511 appropriate for routine steam-processing requirements.

The integrated drying function can be especially useful in laboratories that routinely process glassware or compatible solid materials and want to reduce residual moisture after sterilization. Facilities that primarily sterilize liquid media may place less emphasis on drying but can still benefit from the SM511's chamber capacity and automatic temperature control.

Because Yamato specifies the SM Series for laboratory use, the SM511 should be evaluated as a scientific sterilizer rather than a medical sterilizer intended for patient-care applications.

Sterilization and Drying Capabilities

The Yamato SM511 uses high-pressure saturated steam to process heat- and moisture-resistant laboratory materials. Sterilization temperature can be adjusted between approximately 105°C and 128°C, allowing laboratories to establish operating conditions appropriate for their specific load types and procedures.

Compatible loads may include laboratory glassware, metal instruments, reusable utensils, containers, and other materials capable of tolerating moist heat. Depending on the procedure, certain media and liquid loads may also be processed when appropriate containers, loading practices, temperatures, and exhaust procedures are used.

The SM511 incorporates a separate drying stage that can operate between approximately 150°C and 180°C. Drying temperature can be adjusted based on the material and quantity of the load, providing greater flexibility than systems with a fixed post-cycle drying condition.

This integrated drying capability can be particularly useful when processing compatible solid loads. Reducing residual moisture may help laboratories return glassware or instruments to service more quickly and can simplify handling after a sterilization cycle.

Liquid loads require different consideration. High drying temperatures are generally not appropriate for containers of liquid media or solutions, so the selected process should reflect the material being sterilized. Laboratories remain responsible for developing and validating procedures suitable for the specific load, container type, volume, and intended use.

Yamato SM511 Chamber Capacity and Laboratory Workflow

The Yamato SM511 provides approximately 47 liters of internal capacity within a cylindrical chamber measuring approximately 300 mm in diameter by 655 mm high, or roughly 11.8 inches in diameter by 25.8 inches high.

This tall chamber geometry can be particularly useful for laboratories processing bottles, flasks, deep baskets, culture vessels, and other vertically oriented loads. The chamber can accommodate two stainless steel mesh baskets measuring approximately 262 mm in diameter by 315 mm high, allowing materials to be divided between upper and lower basket levels.

When evaluating an autoclave, laboratories should consider chamber dimensions rather than relying only on nominal volume. A 47-liter vertical chamber may accommodate tall vessels particularly well, while a horizontal chamber of similar volume may be preferable for wide trays or instruments.

For laboratories with moderate-to-high daily sterilization demand, the SM511's automatic operation can also improve workflow. Once a suitable temperature, time, and operating mode have been selected, the sterilizer manages the major processing stages without requiring continuous operator adjustment.

The programmable timer provides substantial flexibility, ranging from minute-based settings for ordinary cycles to very long operating periods where needed. This can support unusual laboratory procedures that require extended heating or drying beyond a conventional short sterilization cycle.

The front-mounted drain bottle indicator also helps operators monitor condensate accumulation without opening equipment panels, while the accessible drain valve simplifies routine water handling and maintenance.

Choosing the Right Laboratory Autoclave

The Yamato SM511 is a strong choice for laboratories seeking a relatively large vertical chamber, automatic steam sterilization, and integrated drying in a compact floor-standing design.

Vertical loading makes particularly efficient use of floor space. Laboratories that frequently process tall bottles, flasks, culture vessels, or stacked baskets may find the SM511's chamber geometry more convenient than a shallow horizontal tabletop unit. At the same time, users should consider the ergonomics of lifting materials into and out of a top-loading chamber.

The 47-liter capacity positions the SM511 between smaller tabletop sterilizers and substantially larger institutional autoclaves. It can provide enough capacity for many research laboratories without requiring the size, steam infrastructure, or utility demands of a large pass-through sterilizer.

The drying function is another important factor. Laboratories that primarily process compatible solid materials may benefit significantly from the ability to dry loads after steam sterilization. Facilities focused almost entirely on liquid media may place less value on this feature and should instead prioritize chamber geometry, cooling behavior, and liquid-processing requirements.

The SM511 is not intended to replace an active pre-vacuum autoclave when validated vacuum-assisted processing of complex porous or heavily wrapped loads is required. Laboratories with specialized sterilization requirements should select equipment designed specifically for those applications.

American Instrument Exchange can help customers compare the Yamato SM511 with other refurbished vertical autoclaves, benchtop sterilizers, and new Tuttnauer autoclaves based on chamber capacity, load type, drying requirements, electrical service, available space, and budget.

Yamato SM511 Key Specifications

Specification Details
Manufacturer Yamato Scientific
Model SM511
Product Series SM Series
Sterilizer Type Automatic vertical high-pressure steam sterilizer with dryer
Chamber Capacity 47 L
Chamber Dimensions 300 mm diameter × 655 mm H (11.8 in diameter × 25.8 in H)
Exterior Dimensions 440 mm W × 530 mm D × 1,088 mm H (17.3 × 20.9 × 42.8 in)
Chamber Material Stainless steel
Sterilization Temperature Range 105°C to 128°C
Drying Temperature Range 150°C to 180°C
Maximum Pressure Capacity 0.2 MPa, approximately 29 psi
Sterilization Heater Approximately 2.0 kW
Drying Heater Approximately 1.5 kW
Temperature Control Microprocessor-based PID control
Temperature Display Digital green LED display
Timer Range 1 minute to 99 hr 59 min; extended settings up to 999 hr
Safety Features Self-diagnostic functions, safety valve, electric leakage breaker, drain bottle switch
Included Basket Capacity Two stainless steel mesh baskets
Basket Dimensions Approximately 262 mm diameter × 315 mm H each
Reservoir / Drain Bottle Capacity Approximately 3 L
Condensation Management Condensation collection system for exhaust steam
Electrical Requirements 220 V, 50/60 Hz, 9.5 A
Power Connection Round terminal / hardwired-style connection depending on configuration
Plumbing Requirements No external building steam supply required; verify water, drainage, and exhaust requirements
Weight Approximately 85 kg (187 lb)
Installation Type Floor-standing vertical
Intended Use Laboratory use
Condition Used / reconditioned
Warranty 90 days

Specifications have been compiled from Yamato Scientific technical literature and information for the individual American Instrument Exchange unit. Customers should confirm the individual equipment data plate, included baskets and accessories, electrical configuration, dimensions, and utility requirements before purchase.

Installation and Utility Requirements

The Yamato SM511 requires more planning than a small plug-in tabletop sterilizer because of its 220 V electrical requirement and approximately 2.0 kW sterilization heater. The available unit is rated for 220 V, 50/60 Hz, approximately 9.5 A operation, and the facility should provide electrical service appropriate for the equipment data plate and applicable electrical codes.

The SM511 generates steam internally and does not require connection to a building steam supply. Laboratories should nevertheless review filling, drainage, exhaust, and condensation-handling requirements before installation.

Yamato incorporates a condensation collection system to help manage hot exhaust steam. The front-mounted drain bottle allows operators to monitor accumulated water visually, and the front drain valve provides convenient access during routine maintenance.

The autoclave should be installed on a stable, level floor with adequate ventilation and service clearance. Because it is top loading, sufficient overhead clearance must be provided to fully open the lid and safely lift baskets and containers from the chamber.

The approximately 187-pound empty weight should also be considered during delivery and placement. Customers should verify doorway dimensions, elevator capacity where applicable, floor loading, and the final path from the receiving area to the laboratory.

Routine chamber cleaning, water-quality control, inspection of seals and safety devices, drainage maintenance, and preventive servicing can help support reliable long-term operation.

Why Buy a Refurbished Yamato SM511 from American Instrument Exchange?

A refurbished Yamato SM511 can provide laboratories with substantial sterilization capacity and integrated drying while reducing capital costs compared with purchasing a new high-capacity vertical autoclave.

American Instrument Exchange reconditions, inspects, and tests used laboratory autoclaves before shipment. Testing may include heating, chamber temperature, pressure-related functions, controls, timers, drying operation, safety systems, drainage, displays, and other operating functions applicable to the individual sterilizer.

For laboratories facing an unexpected autoclave failure, availability may also be an important consideration. Replacing a failed sterilizer quickly can help prevent delays in media preparation, glassware processing, instrument availability, and routine research operations. An in-stock refurbished system may provide a faster route back to normal operation than waiting for newly manufactured equipment.

American Instrument Exchange also offers both refurbished laboratory autoclaves and new Tuttnauer systems, allowing customers to compare equipment based on chamber capacity, automation, drying, utility requirements, warranty preferences, budget, and delivery timeline.

In addition to sterilization equipment, American Instrument Exchange supplies complementary laboratory equipment including biosafety cabinets, CO₂ incubators, centrifuges, laboratory refrigerators, freezers, ovens, glassware washers, and other equipment used in biotechnology, pharmaceutical, academic, clinical, and industrial facilities.

Frequently Asked Questions

What is the chamber capacity of the Yamato SM511?

The Yamato SM511 has a nominal chamber capacity of approximately 47 liters.

What are the chamber dimensions of the SM511?

The cylindrical chamber measures approximately 300 mm in diameter by 655 mm high, or about 11.8 inches in diameter by 25.8 inches high.

What are the exterior dimensions of the Yamato SM511?

The unit measures approximately 440 mm wide × 530 mm deep × 1,088 mm high, or about 17.3 × 20.9 × 42.8 inches. Published dimensions do not include certain protruding components.

What sterilization temperature range does the SM511 provide?

The SM511 operates from approximately 105°C to 128°C during steam sterilization.

Does the Yamato SM511 have a drying cycle?

Yes. The SM511 incorporates an adjustable drying function operating from approximately 150°C to 180°C, allowing compatible solid loads to be dried following steam sterilization.

Can the Yamato SM511 sterilize liquids and culture media?

The SM511 can be used with compatible materials and liquid loads when appropriate containers, loading methods, temperatures, exhaust procedures, and validated laboratory protocols are followed. Drying settings should not be applied indiscriminately to liquid loads.

How many baskets fit inside the SM511?

The standard configuration includes two stainless steel mesh baskets measuring approximately 262 mm in diameter by 315 mm high.

Does the Yamato SM511 require an external steam supply?

No. The SM511 generates steam internally using its electric heating system and does not require a central building steam connection.

What electrical service does the Yamato SM511 require?

The SM511 configuration listed by American Instrument Exchange requires approximately 220 V, 50/60 Hz, 9.5 A service. Customers should verify the individual equipment data plate before installation.

What is the maximum pressure capacity of the Yamato SM511?

Yamato lists a maximum pressure capacity of approximately 0.2 MPa, equivalent to roughly 29 psi.

Is the Yamato SM511 a pre-vacuum autoclave?

No. The SM511 is an automatic high-pressure steam sterilizer and should not be assumed to provide active pre-vacuum processing. Laboratories requiring validated vacuum-assisted sterilization should select equipment designed specifically for that application.

Is the Yamato SM511 intended for medical sterilization?

Yamato specifies the SM Series for laboratory use rather than medical use. Facilities should select equipment appropriate for their intended regulatory and clinical application.

How much does the Yamato SM511 weigh?

The SM511 weighs approximately 85 kg, or about 187 pounds.

Does this refurbished Yamato SM511 include a warranty?

Unless otherwise specified, this reconditioned SM511 includes a 90-day warranty from American Instrument Exchange.

Does American Instrument Exchange offer other vertical autoclaves?

Yes. American Instrument Exchange supplies used and refurbished vertical autoclaves as well as benchtop and other laboratory sterilizers, along with new Tuttnauer autoclaves for facilities seeking current-generation equipment.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.