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Tuttnauer T-Top 10 Tabletop Autoclave

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 0580B A-CLAVE NEW

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All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer T-Top 10 Tabletop Autoclave – New

Facilities that need reliable, fully automated steam sterilization in a compact tabletop format can benefit from the advanced performance of the Tuttnauer T-Top 10 Tabletop Autoclave. Designed for laboratories, medical and dental practices, veterinary facilities, research organizations, and other professional environments, the T-Top 10 combines a 21-liter chamber, vacuum-assisted air removal and drying, automatic sterilization programs, modern touchscreen controls, advanced cycle documentation, and Wi-Fi connectivity in a space-efficient benchtop system.

American Instrument Exchange is a distributor of brand-new Tuttnauer autoclaves and sterilizers, supplying customers throughout Massachusetts, New England, the Northeast, and across the United States. The Tuttnauer T-Top 10 is supplied new from the manufacturer and includes the applicable Tuttnauer manufacturer’s warranty, giving customers the confidence of purchasing current-generation sterilization equipment while working with an experienced regional laboratory equipment supplier.

With its approximately 10-inch-diameter × 18-inch-deep chamber, automated operation, digital documentation, and compact footprint, the T-Top 10 is an excellent choice for organizations upgrading older tabletop autoclaves or adding dependable new sterilization capacity.

Tuttnauer T-Top 10 Key Features

  • Brand-new Tuttnauer tabletop steam autoclave

  • Approximately 21-liter chamber with 10-inch diameter × 18-inch depth

  • Active air removal before sterilization

  • Vacuum-assisted post-cycle drying

  • Four trays in current manufacturer configuration

  • Automatic programs for wrapped and unwrapped loads

  • 121°C and 134°C sterilization programs

  • Fast automatic cycles for efficient instrument processing

  • Intuitive color touchscreen interface

  • Wi-Fi connectivity and Tuttnauer T-Connect support

  • Ethernet and USB connectivity options

  • Electronic cycle documentation and traceability

  • Integrated cycle-performance test programs

  • Separate clean and used water reservoirs

  • Manual water filling

  • Compact benchtop configuration

  • Brand new from Tuttnauer

  • Includes Tuttnauer manufacturer’s warranty

Overview

The Tuttnauer T-Top 10 is a current-generation tabletop steam autoclave designed for facilities that need dependable sterilization with more advanced air removal, drying, automation, and documentation than a traditional gravity-displacement sterilizer can provide.

The T-Top platform combines Tuttnauer's long experience in tabletop sterilization with a modern control architecture designed around usability, cycle management, traceability, and efficient use of space. Rather than relying on mechanical controls or early-generation electronics, the T-Top integrates automatic cycle management, vacuum-assisted processing, digital records, connectivity, and a color touchscreen into a compact system suitable for routine professional use.

Its approximately 21-liter stainless steel chamber measures about 10 inches in diameter by 18 inches deep, providing useful capacity for instruments, wrapped packs, containers, and other compatible steam-sterilizable materials while maintaining a relatively narrow countertop footprint.

Current Tuttnauer technical documentation specifies four trays for the T-Top 10 platform. These trays allow compatible loads to be distributed throughout the chamber while making efficient use of the available interior space.

Automatic controls simplify daily operation. After the appropriate program is selected, the autoclave manages the major sterilization stages without requiring the operator to manually control heating, steam exposure, exhaust, or drying.

The T-Top 10 also incorporates modern data-management capabilities through Wi-Fi, USB, and compatible network connectivity. Facilities can maintain electronic cycle records, improve traceability, and integrate sterilization information into their broader quality-management procedures.

For organizations replacing older Tuttnauer tabletop systems such as the 2340, 2540, EZ Series, or other earlier-generation autoclaves, the T-Top 10 represents a significant upgrade in automation, documentation, cycle control, and user interface while retaining the convenience of a compact benchtop sterilizer.

Tuttnauer T-Top 10 Common Applications

  • Sterilization of compatible reusable laboratory instruments

  • Processing of wrapped instrument pouches

  • Sterilization of unwrapped solid instruments

  • Processing of compatible porous materials

  • Research and laboratory instrument sterilization

  • Medical and clinical sterilization workflows

  • Veterinary instrument processing

  • Dental and surgical instrument sterilization

  • Biotechnology and pharmaceutical support applications

  • Academic and institutional facilities

  • Facilities requiring electronic sterilization records

  • Organizations upgrading older tabletop autoclaves

Tuttnauer T-Top 10 Ideal Laboratory and Facility Environments

The Tuttnauer T-Top 10 is particularly well suited for facilities where sterilization is a routine part of daily operations but available counter and floor space are limited.

Research and biotechnology laboratories may use the T-Top 10 to process compatible reusable tools, instruments, containers, and other heat- and moisture-resistant materials. Its compact dimensions allow laboratories to add modern sterilization capability without dedicating substantial floor space to a larger vertical or horizontal autoclave.

Medical, dental, veterinary, clinical, and procedural environments may also benefit from the T-Top 10 when processing compatible wrapped and unwrapped instrument loads. Vacuum-assisted air removal and drying provide capabilities beyond those of basic gravity-displacement tabletop sterilizers.

Facilities operating under formal quality procedures can benefit from electronic cycle documentation, connectivity, traceability options, and user-management capabilities. These functions can help reduce reliance on handwritten sterilization logs and make historical cycle data easier to retrieve.

The T-Top 10 can also be an attractive replacement for aging Tuttnauer tabletop autoclaves. Facilities already familiar with Tuttnauer equipment can retain a similar tabletop format while gaining current-generation controls, digital documentation, connectivity, and improved sterilization workflow.

For customers throughout Massachusetts and New England, American Instrument Exchange can help evaluate whether the T-Top 10 provides sufficient capacity or whether the larger T-Top 11 or another Tuttnauer system would better fit expected daily demand.

Vacuum-Assisted Air Removal and Drying

The Tuttnauer T-Top 10 incorporates active air removal before steam exposure and vacuum-assisted drying following sterilization.

Air trapped inside an autoclave chamber or load can interfere with saturated steam contact and reduce heat transfer. Traditional gravity-displacement sterilizers rely primarily on incoming steam to push cooler air from the chamber, an approach that can work effectively for many straightforward solid loads.

Active air removal provides additional control when processing more challenging compatible load configurations. By reducing residual air before steam exposure, the T-Top 10 helps promote effective steam contact throughout an appropriately arranged load.

After sterilization, vacuum-assisted drying helps remove residual moisture from compatible materials. This is especially valuable for wrapped items intended for storage, since excessive residual moisture can interfere with packaging integrity and handling.

The T-Top platform also provides test programs for evaluating air removal, steam penetration, and vacuum-system performance as part of an appropriate quality-control program.

Advanced processing capabilities do not eliminate the need for proper cleaning, packaging, loading, cycle selection, monitoring, and validation. Laboratories and professional facilities should follow applicable procedures and instrument manufacturer instructions.

Tuttnauer T-Top 10 Chamber Capacity and Workflow

The Tuttnauer T-Top 10 provides approximately 21 liters of chamber capacity in a cylindrical chamber measuring roughly 10 inches in diameter by 18 inches deep.

This chamber geometry provides useful processing capacity while retaining a compact footprint suitable for many standard laboratory and clinical countertops.

Current Tuttnauer technical documentation specifies four trays for the T-Top 10 platform. Earlier manufacturer and distributor literature may reference different tray quantities, so the current production configuration should be confirmed when ordering.

When selecting an autoclave, chamber dimensions are often more important than nominal volume alone. Laboratories should compare the diameter, depth, tray dimensions, and usable loading area with the actual instruments, packs, vessels, and other materials they expect to process.

The approximately 18-inch chamber depth makes the T-Top 10 useful for elongated instruments and packs while the multi-tray arrangement provides several loading levels.

Cycle speed can also have a significant impact on workflow. Current Tuttnauer documentation provides dedicated programs for different load types and temperatures, allowing facilities to select appropriate processing conditions rather than relying on a single general-purpose cycle.

For facilities running multiple loads each day, automatic operation reduces operator involvement after the cycle begins and allows personnel to focus on other laboratory or clinical tasks while sterilization is underway.

Cycle Programs and Sterilization Flexibility

The Tuttnauer T-Top 10 provides automatic sterilization programs designed around different compatible load types and temperature requirements.

High-temperature programs operate at approximately 134°C / 273°F and provide efficient processing of appropriate heat-resistant materials.

Lower-temperature programs at approximately 121°C / 250°F provide options for compatible materials that require less aggressive thermal conditions.

Separate wrapped and unwrapped programs allow users to select cycle conditions based on whether compatible instruments are intended for immediate use or packaged for subsequent storage.

The T-Top platform also provides dedicated performance-test cycles, including vacuum and air-removal testing where applicable, to support routine sterilizer monitoring.

Cycle duration depends on the selected program, load mass, packaging, starting chamber temperature, ambient conditions, and other factors. Published cycle times should therefore be considered representative rather than guaranteed for every load.

The appropriate program should always be selected according to the material or instrument manufacturer's instructions and the facility's established sterilization procedures.

Choosing the Right New Tuttnauer Autoclave

The Tuttnauer T-Top 10 is a strong choice for facilities seeking current-generation steam sterilization, advanced automation, digital documentation, and useful chamber capacity within a relatively compact tabletop configuration.

Chamber size should be one of the first considerations. The approximately 21-liter T-Top 10 is well suited for moderate workloads, while facilities processing larger batches may benefit from the 27-liter T-Top 11.

Load type is equally important. Facilities should evaluate whether the materials they regularly process require vacuum-assisted air removal, specialized packaging cycles, particular sterilization temperatures, or specific drying conditions.

Documentation requirements may also influence model selection. Wi-Fi connectivity, USB access, T-Connect, electronic cycle storage, and traceability functions can provide substantial advantages over older autoclaves that rely largely on printed or handwritten records.

Available counter space and utility requirements should also be evaluated before purchase. The T-Top 10 is designed specifically to provide advanced sterilization capabilities without requiring a large floor-standing installation.

Customers comparing the T-Top and T-Edge product families should consider current chamber configuration, cycle programs, water management, documentation, dimensions, installation requirements, and price rather than assuming the two platforms are interchangeable.

American Instrument Exchange can help customers compare current Tuttnauer models based on actual sterilization requirements rather than simply selecting the largest chamber or most advanced control system.

Tuttnauer T-Top 10 Key Specifications

Specification Details
Manufacturer Tuttnauer
Model T-Top 10
Product Series T-Top
Condition Brand new from manufacturer
Sterilizer Type Automatic tabletop steam autoclave with vacuum-assisted processing and drying
Chamber Capacity Approximately 21 L
Chamber Dimensions Approximately 10 in diameter × 18 in deep
Exterior Dimensions Approximately 18.1 in W × 23 in D × 18 in H
Chamber Construction Stainless steel
Number of Trays 4 in current manufacturer configuration
Air Removal Active vacuum-assisted air removal
Drying Vacuum-assisted post-cycle drying
Sterilization Temperatures Approximately 121°C and 134°C
Cycle Types Wrapped, unwrapped, and specialized automatic programs
Test Programs Vacuum and air-removal performance testing as applicable
Control System Fully automatic electronic control
User Interface Color touchscreen
Connectivity Wi-Fi, USB, and compatible network connectivity
Software Tuttnauer T-Connect
Documentation Electronic cycle records and traceability options
Water Reservoirs Separate clean and used water reservoirs
Water Filling Manual
Installation Type Benchtop
Weight Approximately 99 lb
Warranty Tuttnauer manufacturer’s warranty

Specifications reflect current Tuttnauer technical information for the T-Top 10 platform. Earlier manufacturer and distributor documentation may contain different chamber-volume or tray-capacity figures. Customers should confirm the current production configuration, electrical requirements, included accessories, cycle programs, and warranty terms with American Instrument Exchange when ordering.

Installation and Utility Requirements

The Tuttnauer T-Top 10 is designed for straightforward benchtop installation and does not require the extensive utility infrastructure associated with a large floor-standing sterilizer.

The work surface should be stable, level, and capable of supporting the approximately 99-pound unit plus process water, trays, and the maximum anticipated load.

Adequate clearance should be provided for cabinet ventilation, service access, front-door operation, and safe loading and unloading.

The T-Top 10 uses separate clean-water and used-water reservoirs with manual water filling. This allows the sterilizer to operate without a permanent building water connection and helps prevent reuse of spent process water.

Water quality remains important. Water that does not meet Tuttnauer specifications can contribute to mineral deposits, scale formation, valve contamination, heater deterioration, and increased service requirements.

Electrical requirements should be confirmed for the exact production configuration before ordering. American Instrument Exchange can help customers verify voltage and installation requirements before shipment.

T-Connect, Documentation, and Traceability

The Tuttnauer T-Top 10 combines sterilization performance with digital tools designed to simplify documentation and equipment management.

Tuttnauer T-Connect provides connected functionality for supported T-Top systems, helping organizations integrate sterilization data into a more structured digital workflow.

Wi-Fi connectivity allows compatible remote equipment monitoring and data communication, while USB connections provide a straightforward method for accessing and transferring cycle records.

Electronic cycle documentation can reduce dependence on manual logbooks and make sterilization records easier to maintain, review, and retrieve.

Advanced traceability options can also support operator identification and barcode-based workflows depending on facility configuration and accessory selection.

For laboratories, healthcare organizations, veterinary facilities, and other operations with formal quality-management procedures, these capabilities can provide an important advantage over earlier-generation tabletop autoclaves.

Why Buy a New Tuttnauer Autoclave from American Instrument Exchange?

American Instrument Exchange supplies brand-new Tuttnauer autoclaves directly to laboratories and professional facilities throughout New England, the Northeast, and across the United States. Purchasing through American Instrument Exchange gives customers access to current Tuttnauer equipment with the applicable manufacturer’s warranty while also providing a knowledgeable regional laboratory equipment resource before and after the sale.

Choosing the right autoclave requires more than comparing chamber capacity or price. Load type, vacuum capability, cycle requirements, available counter space, electrical service, documentation needs, water management, and expected daily throughput can all determine whether a particular model is appropriate.

American Instrument Exchange can help customers evaluate these factors before ordering so they select a Tuttnauer sterilizer that fits their actual workflow.

Our Haverhill, Massachusetts location gives laboratories, biotechnology companies, universities, healthcare organizations, veterinary facilities, and other customers throughout Massachusetts and the greater New England region a regional source for new Tuttnauer equipment.

American Instrument Exchange can also supply complementary laboratory equipment including biosafety cabinets, CO₂ incubators, centrifuges, laboratory refrigerators, freezers, ovens, glassware washers, ultrasonic cleaners, and other equipment used in research and professional facilities.

Because American Instrument Exchange offers both new Tuttnauer autoclaves and professionally refurbished sterilizers, customers can compare new and refurbished solutions according to features, budget, warranty preferences, and project timeline.

Customers can contact American Instrument Exchange for current Tuttnauer pricing, availability, electrical configurations, shipping information, and assistance selecting the appropriate autoclave.

Frequently Asked Questions

Is the Tuttnauer T-Top 10 sold new by American Instrument Exchange?

Yes. American Instrument Exchange offers the T-Top 10 brand new from Tuttnauer. It is not a used or refurbished autoclave.

Does the Tuttnauer T-Top 10 include a manufacturer’s warranty?

Yes. New Tuttnauer equipment purchased through American Instrument Exchange includes the applicable Tuttnauer manufacturer’s warranty. Current warranty terms should be confirmed when ordering.

What is the chamber capacity of the Tuttnauer T-Top 10?

Current Tuttnauer technical information lists the T-Top 10 at approximately 21 liters of chamber capacity.

What are the chamber dimensions of the T-Top 10?

The chamber measures approximately 10 inches in diameter by 18 inches deep.

How many trays does the T-Top 10 include?

Current Tuttnauer technical documentation lists four trays for the T-Top 10 platform. Earlier literature may show a different tray quantity, so customers should confirm the current production configuration when ordering.

Does the Tuttnauer T-Top 10 use vacuum-assisted air removal?

Yes. The T-Top 10 configuration described here uses active air removal before steam exposure to improve processing of appropriate load configurations.

Does the T-Top 10 have vacuum-assisted drying?

Yes. Vacuum-assisted post-cycle drying helps remove residual moisture from compatible sterilized loads.

Can the T-Top 10 process wrapped instruments?

Yes. The T-Top 10 provides automatic programs intended for compatible wrapped loads. Proper cleaning, packaging, loading, cycle selection, and instrument manufacturer instructions should always be followed.

What sterilization temperatures are available on the T-Top 10?

Programs include sterilization at approximately 121°C and 134°C depending on load type and selected cycle.

Does the T-Top 10 have Wi-Fi?

Yes. The T-Top platform supports Wi-Fi connectivity as part of its connected documentation and equipment-management capabilities.

What is Tuttnauer T-Connect?

T-Connect is Tuttnauer's connected software platform for supported sterilizers. It helps facilities manage sterilization information, documentation, and compatible remote-monitoring workflows.

Does the T-Top 10 require plumbing?

The T-Top 10 uses separate clean and used water reservoirs with manual filling, so permanent building water plumbing is not required for normal standalone operation.

How much does the T-Top 10 weigh?

The T-Top 10 weighs approximately 99 pounds, depending on production configuration.

What is the difference between the Tuttnauer T-Top 10 and T-Top 11?

The primary difference is chamber capacity. The T-Top 10 provides approximately 21 liters with a roughly 10-inch-diameter chamber, while the T-Top 11 increases capacity to approximately 27 liters and chamber diameter to about 11 inches. The larger T-Top 11 may be preferable for facilities processing higher-volume loads.

How does the T-Top 10 compare with the Tuttnauer T-Edge 10?

Both provide advanced tabletop steam sterilization, but they belong to different Tuttnauer product platforms. Buyers should compare current chamber capacity, cycle programs, water management, controls, documentation capabilities, dimensions, utilities, and pricing when choosing between them.

Is the T-Top 10 a good replacement for an older Tuttnauer 2340, 2540, or EZ Series autoclave?

It can be an excellent upgrade for facilities seeking modern automated controls, vacuum-assisted processing, improved drying, electronic documentation, connectivity, and a current manufacturer’s warranty while retaining a compact tabletop format.

Can American Instrument Exchange supply the Tuttnauer T-Top 10 in Massachusetts and New England?

Yes. American Instrument Exchange is located in Haverhill, Massachusetts and supplies new Tuttnauer equipment throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, the broader Northeast, and nationwide.

Can American Instrument Exchange help me choose between Tuttnauer autoclave models?

Yes. American Instrument Exchange can help customers compare T-Top, T-Edge, and other new Tuttnauer autoclaves based on chamber capacity, load type, cycle requirements, available utilities, documentation needs, and budget.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.