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Mettler Toledo XSR32000L Precision Balance – Used & Refurbished
The Mettler Toledo XSR32000L Precision Balance is a high-capacity laboratory balance designed for fast, reliable weighing of large samples, containers, formulations, and bulk materials. With a maximum capacity of 32.1 kg and 1 g readability, the XSR32000L is particularly well suited for laboratories that need substantial weighing capacity, a large working platform, and advanced workflow capabilities without requiring the finer resolution of a 0.1 g high-capacity balance.
Available used and refurbished from American Instrument Exchange, the Mettler Toledo XSR32000L combines a rugged large-platform design with MonoBloc weighing technology, FACT automatic internal adjustment, a 4.5-inch color touchscreen, electronic documentation capabilities, user security, and extensive connectivity. It is an excellent choice for pharmaceutical, biotechnology, chemical, food and beverage, formulation, manufacturing, and quality-control laboratories working with kilogram-scale quantities.
Each balance is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
32.1 kg / 32,100 g maximum weighing capacity
1,000 mg / 1 g readability
Typical repeatability of approximately 400 mg / 0.4 g
Repeatability limit of 600 mg / 0.6 g
Linearity of ±600 mg / ±0.6 g
Typical USP minimum weight of approximately 820 g
Typical minimum weight of approximately 82 g at U=1%, k=2
Rapid 1.2-second settling time
MonoBloc weighing technology
FACT automatic internal adjustment
Large 360 × 280 mm weighing platform
4.5-inch color TFT touchscreen
Leveling guidance with LevelControl
MinWeigh warning functionality
StatusLight balance-ready indicator
Password protection
Method storage and integrated results notepad
USB, Ethernet/LAN, RS232, and optional Bluetooth connectivity
LabX compatible
Supports 21 CFR Part 11-compliant workflows when appropriately configured
Standard XSR32000L is not Legal for Trade
Used, refurbished, calibrated, and tested by American Instrument Exchange
90-day warranty included
Overview
The Mettler Toledo XSR32000L belongs to the large-platform family of Excellence XSR precision balances. It is designed for laboratories that need to handle substantially larger samples and containers than conventional benchtop balances can accommodate.
Its 32.1 kg capacity provides enough weighing range for large preparation vessels, bulk materials, formulation batches, containers, and other kilogram-scale samples.
The 1 g readability is intentionally matched to this type of application. Rather than attempting to provide unnecessarily fine resolution for bulk weighing, the XSR32000L emphasizes capacity, speed, stability, durability, and efficient sample handling.
This makes it particularly useful for procedures such as large-volume buffer and media preparation, bulk reagent weighing, formulation, scale-up research, production support, ingredient weighing, and other laboratory processes involving substantial quantities.
At the same time, the XSR32000L retains the sophisticated controls expected from Mettler Toledo's Excellence series, including automatic internal adjustment, touchscreen operation, method storage, user security, electronic documentation, and extensive data connectivity.
Common Applications
The Mettler Toledo XSR32000L is particularly well suited for bulk sample weighing, large-volume media and buffer preparation, formulation, reagent preparation, ingredient weighing, component weighing, batch preparation, quality control, scale-up research, and production-support applications.
Pharmaceutical and biotechnology laboratories can use the XSR32000L for preparing larger quantities of media, buffers, excipients, formulations, and process-development materials.
Chemical laboratories can use the balance for bulk reagents, mixture preparation, formulation development, batching, and other procedures involving kilogram-scale quantities.
Food and beverage, cosmetics, materials science, industrial research, and manufacturing laboratories can use the balance for ingredient weighing, recipe preparation, product development, batch preparation, and quality-control procedures.
Its large platform is also useful for weighing bulky samples whose physical dimensions make them difficult to place on smaller benchtop balances.
Ideal Laboratory Types
The XSR32000L is an excellent choice for pharmaceutical, biotechnology, chemical, formulation, food and beverage, cosmetics, materials science, manufacturing, industrial research, pilot, process-development, and quality-control laboratories.
It is particularly appropriate for laboratories transitioning from small-scale research into larger-scale preparation or process-development work.
A conventional precision balance may be ideal when samples weigh a few hundred grams or several kilograms. Once laboratories begin working with large vessels and batch quantities approaching tens of kilograms, however, balance capacity becomes increasingly important.
The XSR32000L extends maximum capacity to 32.1 kg while maintaining the workflow, adjustment, documentation, and connectivity capabilities of a laboratory-grade Mettler Toledo Excellence balance.
High-Capacity Precision Weighing Performance
The XSR32000L provides 1 g readability throughout its 32.1 kg weighing range.
Mettler Toledo specifies typical repeatability of approximately 400 mg, with a repeatability limit of 600 mg. Linearity is specified at ±600 mg.
The balance also provides a typical settling time of approximately 1.2 seconds.
This combination makes the XSR32000L particularly efficient for repetitive bulk weighing.
Rather than waiting for a large load to stabilize after every addition, technicians can obtain rapid readings while building formulations, preparing batches, or weighing multiple large samples.
The 1 g readability also makes the balance less environmentally sensitive than higher-resolution 0.1 g models, which can be advantageous in active preparation laboratories, pilot laboratories, and production-support environments.
Minimum Sample Weight & Quantitative Applications
Mettler Toledo specifies a typical USP minimum weight of approximately 820 g for the XSR32000L under stated reference conditions.
The manufacturer also specifies a typical minimum weight of approximately 82 g at U=1%, k=2.
These values demonstrate why balance readability and minimum sample weight should not be treated as interchangeable specifications.
Although the XSR32000L displays measurements in 1 g increments, the minimum quantity that can be weighed quantitatively depends on the measurement uncertainty permitted by the procedure.
Repeatability, installation conditions, environmental stability, calibration status, and the individual performance of the balance all influence minimum weight.
For USP, GMP, GLP, or other regulated quantitative procedures, laboratories should establish minimum sample weight based on the actual performance of the installed XSR32000L.
Controlling Vibration & Environmental Influences
The XSR32000L is relatively tolerant of normal laboratory conditions compared with analytical and high-resolution precision balances.
However, proper installation remains important.
Vibration, unstable work surfaces, strong airflow, significant temperature changes, and incorrect leveling can affect weighing performance.
The balance should therefore be installed on a rigid, stable, level work surface capable of safely supporting the balance plus its maximum intended load.
The XSR32000L itself weighs approximately 10.1 kg. With a maximum sample load of 32.1 kg, the work surface may need to support more than 40 kg during normal operation.
Significant vibration sources such as centrifuges, shakers, pumps, compressors, and production machinery should be avoided when practical.
Integrated leveling guidance helps operators establish proper balance setup and identify conditions that could compromise weighing performance.
Calibration & FACT Automatic Internal Adjustment
The XSR32000L incorporates FACT automatic internal adjustment.
FACT allows the balance to perform adjustment using its internal reference system, helping compensate for environmental changes that could otherwise influence weighing performance.
This is particularly convenient on a 32 kg balance.
Manually adjusting a high-capacity balance with large external reference weights can require considerable handling. Internal automatic adjustment simplifies routine operation while helping maintain consistent performance.
External verification remains important for laboratories operating under controlled quality systems.
GLP, GMP, USP, ISO, or internal procedures may require routine testing using appropriate traceable external weights to independently verify balance performance.
American Instrument Exchange calibrates and evaluates each refurbished XSR32000L before shipment and verifies proper operation of its automatic internal adjustment system.
Large-Platform Weighing & Heavy Sample Handling
The XSR32000L features a large 360 × 280 mm weighing platform, providing ample space for large vessels, containers, buckets, bottles, sample trays, and other bulky objects.
The 32.1 kg capacity also provides substantial allowance for container tare weight.
A laboratory preparing a large batch can place the preparation vessel directly on the balance, tare its weight, and add materials sequentially.
This approach can reduce the number of transfers required during formulation and preparation.
Direct-to-container weighing can also reduce material loss and simplify procedures involving powders, liquids, ingredients, reagents, and other bulk materials.
For laboratories moving from research-scale preparation toward pilot-scale workflows, the combination of a large platform and 32.1 kg capacity can be especially valuable.
Touchscreen Operation & Method Storage
The XSR32000L uses a 4.5-inch color TFT touchscreen designed to provide intuitive access to weighing functions, methods, balance settings, and results.
Frequently performed procedures can be stored as weighing methods, helping operators perform standardized tasks more consistently.
This can be particularly useful in shared laboratories where several technicians perform the same preparation or quality-control procedure.
The balance also incorporates an integrated results notepad, allowing weighing results and related information to be stored during a procedure.
Mettler Toledo's StatusLight provides a readily visible indication of balance readiness, while LevelControl assists with proper leveling and alerts users when setup conditions require attention.
Data Integrity, User Management & Workflow Control
The XSR32000L provides significantly greater workflow and data-control capability than a basic high-capacity laboratory scale.
Password-protected configurations help prevent unauthorized changes to important balance settings.
Electronic documentation capabilities allow results to be transferred directly rather than manually recorded, reducing transcription errors and supporting more standardized data handling.
The XSR platform is also compatible with Mettler Toledo LabX software.
When appropriately configured within a validated laboratory environment, LabX integration can support 21 CFR Part 11-compliant weighing workflows, including electronic records, controlled methods, data-integrity features, and user management.
These capabilities can make the XSR32000L particularly attractive to pharmaceutical, biotechnology, and other regulated laboratories that need both high-capacity weighing and modern electronic workflow controls.
Connectivity & Electronic Documentation
The XSR32000L provides multiple interfaces for connecting compatible laboratory peripherals and information systems.
Available connectivity includes USB, Ethernet/LAN, RS232, and optional Bluetooth.
Compatible computers, printers, barcode readers, footswitches, sensors, and other devices can be incorporated into weighing workflows.
Results can also be exported electronically, reducing dependence on handwritten records.
For laboratories performing repetitive formulation, preparation, or quality-control procedures, direct electronic data transfer can improve both efficiency and data integrity.
Key Specifications
Specification
Mettler Toledo XSR32000L
Balance Type
High-Capacity Precision / Toploading Balance
Maximum Capacity
32.1 kg / 32,100 g
Readability
1,000 mg / 1 g
Repeatability Limit
600 mg / 0.6 g
Typical Repeatability
400 mg / 0.4 g
Linearity
±600 mg / ±0.6 g
Typical USP Minimum Weight
Approx. 820 g
Typical Minimum Weight (U=1%, k=2)
Approx. 82 g
Settling Time
Approx. 1.2 seconds
Adjustment
Internal / automatic FACT
Weighing Technology
MonoBloc
Weighing Pan
360 × 280 mm
Overall Dimensions
360 mm W × 412 mm D × 122 mm H
Balance Weight
Approx. 10.1 kg
Display
4.5-inch color TFT touchscreen
Leveling
Leveling guidance / LevelControl
Minimum Weight Support
MinWeigh
Password Protection
Yes
Connectivity
USB, Ethernet/LAN, RS232; optional Bluetooth
LabX Compatible
Yes
21 CFR Part 11 Support
Yes, when appropriately configured
Legal for Trade
No – standard XSR32000L
XSR32000L vs. XSR32001L
The distinction between the XSR32000L and XSR32001L is particularly important because the model numbers are very similar.
Both balances provide a 32.1 kg maximum capacity and use the large-platform XSR design.
The key difference is readability.
The XSR32000L provides 1 g readability, while the XSR32001L provides 0.1 g readability.
That means the XSR32001L offers ten times finer displayed resolution.
For demanding formulation and quantitative laboratory procedures where tenth-of-a-gram differences matter, the XSR32001L may be the better choice.
For bulk preparation, larger batches, heavy samples, and applications where 1 g resolution is sufficient, the XSR32000L can provide faster, less environmentally sensitive, and highly practical weighing performance.
Selecting between the two should therefore be based on the smallest quantity the laboratory actually needs to measure reliably rather than capacity alone.
XSR32000L vs. XS32001L
The XSR32000L and older XS32001L represent two different generations and performance configurations of Mettler Toledo's large-platform Excellence balances.
The XSR32000L provides 32.1 kg capacity with 1 g readability and incorporates the newer XSR touchscreen interface, method storage, electronic documentation, user security, and LabX-compatible workflow capabilities.
The XS32001L provides 32.1 kg capacity with 0.1 g readability, giving it ten times finer displayed resolution.
Laboratories should therefore not assume the newer XSR32000L is automatically a direct performance replacement for the XS32001L.
The correct choice depends on whether the application prioritizes higher resolution or newer workflow and data-management capabilities.
XSR32000L vs. XSR32000L/M
The standard XSR32000L described here is not Legal for Trade.
Mettler Toledo also produced the XSR32000L/M, an approved configuration intended for applications requiring Legal-for-Trade status.
Both configurations provide 32.1 kg capacity and 1 g readability, but their approval status differs.
Research, formulation, sample preparation, quality-control, and internal laboratory procedures generally do not require a Legal-for-Trade balance.
Organizations requiring an approved instrument for commercial transactions or other legally regulated weighing applications should verify the exact model designation and applicable certification.
Refurbishment & Performance Testing
Every used Mettler Toledo XSR32000L sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.
Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load tolerances, stability, and reduced span at or near full capacity.
Testing a 32.1 kg balance requires meaningful evaluation across its usable weighing range rather than simply confirming response to a small reference weight.
The MonoBloc weighing system, FACT automatic internal adjustment, touchscreen, controls, leveling system, weighing platform, interfaces, and other installed functions are also inspected and tested for proper operation.
The balance is thoroughly cleaned and receives a final operational inspection before shipment.
Each refurbished XSR32000L includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation Considerations
American Instrument Exchange securely prepares the XSR32000L for shipment to protect its weighing system, large weighing platform, touchscreen terminal, and electronic components.
Once received, the balance should be installed on a rigid, level, vibration-resistant work surface capable of supporting the instrument and its maximum intended load.
The balance itself weighs approximately 10.1 kg, and a fully loaded XSR32000L can place more than 40 kg on the supporting bench.
After installation, the balance should be allowed to acclimate to the laboratory environment before final adjustment, verification, and critical weighing procedures are performed.
For regulated applications, installation should be followed by appropriate calibration, verification, minimum-weight determination, or qualification according to the laboratory's quality system.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Mettler Toledo XSR32000L?
The XSR32000L has a maximum capacity of 32.1 kg, or 32,100 g, making it suitable for large samples, containers, formulations, and bulk laboratory materials.
What is the readability of the XSR32000L?
The XSR32000L provides 1 g readability throughout its 32.1 kg weighing range.
What is the typical repeatability of the XSR32000L?
Mettler Toledo specifies typical repeatability of approximately 400 mg, or 0.4 g, with a repeatability limit of 600 mg.
What is the typical USP minimum weight?
Mettler Toledo specifies a typical USP minimum weight of approximately 820 g under reference conditions. Actual minimum weight should be established according to the performance of the individual installed balance and the laboratory's uncertainty requirements.
How quickly does the XSR32000L stabilize?
The XSR32000L has a typical settling time of approximately 1.2 seconds, making it well suited for rapid repetitive weighing and batch-preparation workflows.
Does the XSR32000L have automatic internal adjustment?
Yes. The XSR32000L incorporates FACT automatic internal adjustment, helping maintain weighing performance as environmental conditions change.
How large is the XSR32000L weighing platform?
The balance has a 360 × 280 mm weighing platform, providing ample room for large containers, vessels, buckets, bottles, trays, and bulky samples.
What is the difference between the XSR32000L and XSR32001L?
Both models provide 32.1 kg capacity, but their readability differs. The XSR32000L provides 1 g readability, while the XSR32001L provides 0.1 g readability. The XSR32001L is therefore preferable when finer quantitative resolution is required.
Is the XSR32000L Legal for Trade?
The standard XSR32000L is not Legal for Trade. The XSR32000L/M is the approved version intended for applications requiring Legal-for-Trade status.
Why purchase a refurbished Mettler Toledo XSR32000L?
A refurbished XSR32000L provides laboratories with 32.1 kg capacity, a large 360 × 280 mm platform, fast 1.2-second settling, FACT automatic internal adjustment, touchscreen operation, modern data connectivity, and advanced workflow capabilities without the acquisition cost of comparable new high-capacity laboratory equipment. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.
CLICK HEREto see the Mettler XSR32000L balance on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
