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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Mettler Toledo XSR32001L Toploading Balance

Fully Tested & Warrantied*
Brand : Mettler Toledo
Product Code : SKU 0656A BALANCE
Style: $4500
Color: 06-20-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Mettler Toledo XSR32001L Precision Balance – Used & Refurbished

The Mettler Toledo XSR32001L Precision Balance is a high-capacity laboratory balance that combines an impressive 32.1 kg maximum capacity with 0.1 g readability, providing the weighing range needed for large containers and kilogram-scale samples while retaining the resolution required for demanding formulation, preparation, and quality-control applications. Part of Mettler Toledo's Excellence XSR series, the XSR32001L incorporates advanced weighing technology, FACT automatic internal adjustment, a large weighing platform, touchscreen operation, method storage, user security, and extensive data connectivity.

Available used and refurbished from American Instrument Exchange, the Mettler Toledo XSR32001L is particularly well suited for pharmaceutical, biotechnology, chemical, formulation, food and beverage, materials science, manufacturing, and quality-control laboratories. Its combination of 32.1 kg capacity and tenth-of-a-gram readability makes it especially useful for laboratories working with large vessels or batches that still require meaningful quantitative precision.

Each balance is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.

Key Features

  • 32.1 kg / 32,100 g maximum weighing capacity

  • 100 mg / 0.1 g readability

  • Repeatability limit of 80 mg

  • Typical repeatability of approximately 40 mg

  • Linearity deviation limit of 300 mg

  • Typical linearity deviation of approximately 100 mg

  • Typical USP minimum weight of approximately 82 g

  • Typical minimum weight of approximately 8.2 g at 1% tolerance

  • Approximately 1.5-second settling time

  • FACT automatic internal adjustment

  • High-performance weighing cell

  • Large 360 × 280 mm weighing platform

  • 4.5-inch color TFT touchscreen

  • Leveling guidance

  • StatusLight balance-ready indicator

  • MinWeigh functionality

  • Method storage for standardized procedures

  • Integrated results notepad

  • Password protection and user controls

  • USB, Ethernet/LAN, RS232, and optional connectivity

  • LabX compatible

  • Supports 21 CFR Part 11-compliant workflows when appropriately configured

  • Used, refurbished, calibrated, and tested by American Instrument Exchange

  • 90-day warranty included

Overview

The Mettler Toledo XSR32001L is designed for laboratories that need substantially greater capacity than a conventional benchtop precision balance without sacrificing tenth-of-a-gram resolution.

Its 32.1 kg maximum capacity and 0.1 g readability create an unusually versatile weighing range.

Technicians can place large vessels, containers, bottles, formulation components, and bulk samples directly on the balance while retaining enough resolution for quantitative preparation and formulation procedures.

This can be especially useful when the tare weight of the container itself is significant.

Instead of weighing individual ingredients separately and transferring them into a larger preparation vessel, users can often place the final vessel directly on the XSR32001L, tare the container, and add materials sequentially.

The XSR platform also provides considerably more workflow control than a basic high-capacity laboratory scale. Touchscreen operation, stored methods, electronic results, user security, automatic internal adjustment, and LabX compatibility allow the XSR32001L to support sophisticated laboratory weighing procedures as well as straightforward mass determination.

Common Applications

The Mettler Toledo XSR32001L is particularly well suited for large-volume formulation, buffer and media preparation, bulk reagent preparation, solution preparation, ingredient weighing, sample preparation, component weighing, quality control, scale-up research, process development, and production-support applications.

Pharmaceutical and biotechnology laboratories can use the XSR32001L for larger formulations, buffers, media, excipients, reagents, and process-development batches.

Chemical laboratories can use the balance for compound preparation, mixture development, batching, bulk reagent weighing, and other procedures involving gram-to-kilogram quantities.

Food and beverage, cosmetics, materials science, industrial research, and manufacturing laboratories can use the balance for ingredient weighing, recipe development, batch preparation, product testing, and quality-control procedures.

The combination of a large platform and 0.1 g readability also makes the XSR32001L useful for bulky samples that may not fit conveniently on conventional benchtop balances.

Ideal Laboratory Types

The XSR32001L is an excellent choice for pharmaceutical, biotechnology, chemical, formulation, food and beverage, cosmetics, materials science, manufacturing, pilot, process-development, industrial research, and quality-control laboratories.

It is particularly valuable in facilities working between conventional research scale and small pilot or production scale.

Smaller precision balances may provide adequate resolution but insufficient capacity for larger preparation vessels and batches. Industrial platform scales may provide sufficient capacity but lack the resolution, adjustment capabilities, workflow controls, and laboratory-oriented features required for more demanding quantitative procedures.

The XSR32001L bridges that gap.

With 32.1 kg capacity, 0.1 g readability, automatic internal adjustment, and advanced electronic workflow capabilities, it provides a laboratory-grade solution for weighing relatively large quantities.

High-Capacity Precision Weighing Performance

The defining performance characteristic of the XSR32001L is its combination of 32.1 kg maximum capacity and 100 mg / 0.1 g readability.

Mettler Toledo specifies a repeatability limit of 80 mg, with typical repeatability of approximately 40 mg under appropriate conditions.

Linearity deviation is specified at a limit of 300 mg, with a typical value of approximately 100 mg.

The balance also provides a typical settling time of approximately 1.5 seconds.

This allows users to obtain stable results quickly even during repetitive formulation and preparation procedures.

The XSR32001L therefore provides considerably finer quantitative capability than a 1 g high-capacity balance while still accommodating containers and samples weighing more than 30 kilograms.

Minimum Sample Weight & USP Applications

Mettler Toledo specifies a typical USP minimum weight of approximately 82 g for the XSR32001L under stated reference conditions.

The manufacturer also specifies a typical minimum weight of approximately 8.2 g at 1% tolerance.

These figures highlight the distinction between readability and minimum sample weight.

Although the XSR32001L displays measurements in 0.1 g increments, the smallest quantity that can be weighed quantitatively depends on the measurement uncertainty permitted by the procedure.

Repeatability, environmental conditions, installation quality, calibration status, and individual balance performance all influence minimum weight.

For pharmaceutical and other regulated applications, laboratories should therefore establish and document minimum sample weight based on the performance of the individual installed balance.

Mettler Toledo's MinWeigh functionality can also help users monitor established minimum-weight requirements during routine weighing procedures.

Controlling Vibration & Environmental Influences

The XSR32001L is considerably less sensitive to environmental disturbances than an analytical or microbalance, but its 0.1 g readability at 32.1 kg capacity still makes proper installation important.

Vibration, unstable work surfaces, strong airflow, rapid temperature changes, and incorrect leveling can affect repeatability.

The balance should therefore be installed on a rigid, stable, level work surface capable of safely supporting the instrument plus its maximum intended load.

Significant vibration sources such as centrifuges, shakers, pumps, compressors, and production equipment should be avoided when practical.

The balance's integrated leveling guidance helps operators establish correct setup and identify leveling conditions that could affect measurement performance.

For laboratories intending to take full advantage of the XSR32001L's 0.1 g resolution, bench stability is particularly important when working near the upper portion of its weighing range.

Calibration & FACT Automatic Internal Adjustment

The XSR32001L incorporates FACT automatic internal adjustment, helping maintain consistent weighing performance as operating conditions change.

The internal reference system allows the balance to perform adjustment without requiring operators to repeatedly handle large external calibration weights.

This is particularly useful on a 32.1 kg balance.

Manual adjustment of a high-capacity balance can otherwise require substantial reference weights, making routine adjustment considerably less convenient than it is on a small analytical balance.

FACT simplifies this process while supporting consistent weighing performance.

Internal adjustment does not eliminate the need for independent verification. Laboratories operating under GLP, GMP, USP, ISO, or internal quality systems may require routine performance testing with appropriate traceable external weights.

American Instrument Exchange calibrates and evaluates each refurbished XSR32001L before shipment and verifies proper operation of the automatic internal adjustment system.

Large-Platform Weighing & Formulation Workflows

The XSR32001L incorporates a large 360 × 280 mm weighing platform, providing substantially more usable working space than a conventional benchtop precision or analytical balance.

Large bottles, beakers, formulation vessels, containers, buckets, trays, and bulky samples can be placed directly on the platform.

The 32.1 kg capacity also provides substantial allowance for tare weight.

For example, a technician preparing a large buffer, media formulation, chemical solution, or product-development batch can place the final preparation vessel directly on the balance and tare it.

Ingredients can then be added sequentially while their weight is measured directly.

This direct-to-container weighing approach can simplify preparation workflows, reduce unnecessary transfers, and decrease the potential for material loss during handling.

For scale-up and formulation laboratories, the combination of large-platform access and 0.1 g resolution is one of the XSR32001L's most important advantages.

Touchscreen Operation & Method Storage

The XSR32001L uses a 4.5-inch color TFT touchscreen that provides intuitive access to weighing applications, methods, settings, and results.

Frequently performed procedures can be saved as methods.

Stored methods allow balance settings, process parameters, and tolerances to be standardized for particular tasks, helping different operators follow the same procedure.

This can be especially valuable in shared laboratories and quality-controlled environments.

The integrated results notepad records weighing results during a procedure and allows relevant information to remain associated with the task.

Mettler Toledo's StatusLight provides an immediate visual indication of balance status, while leveling guidance helps users confirm that the instrument is properly set up before critical measurements begin.

Data Integrity, User Management & Workflow Control

The XSR32001L offers substantially greater data-management capability than a conventional high-capacity scale.

Password protection and user controls can help prevent unauthorized changes to important balance settings.

Stored methods can guide users through standardized procedures, helping improve consistency between operators and across repeated tasks.

Electronic transfer of weighing results can also reduce reliance on handwritten records and decrease transcription errors.

For laboratories requiring more sophisticated electronic data management, the XSR platform is compatible with Mettler Toledo LabX software.

When appropriately configured and validated, LabX integration can support 21 CFR Part 11-compliant workflows, including centralized method management, electronic records, user controls, traceability, and secure data handling.

These capabilities make the XSR32001L particularly attractive for pharmaceutical, biotechnology, and other regulated laboratory environments.

Connectivity & Electronic Documentation

The XSR32001L provides extensive connectivity for integration with laboratory peripherals and information systems.

The balance includes multiple USB connections and Ethernet/LAN connectivity, with additional interfaces available depending on configuration.

Compatible computers, printers, barcode readers, and other peripherals can be incorporated into weighing workflows.

Electronic data transfer can reduce manual transcription and help laboratories create more efficient, standardized documentation processes.

For laboratories performing repetitive formulation, quality-control, or preparation procedures, this connectivity can provide a meaningful advantage over older standalone high-capacity balances.

Key Specifications

Specification Mettler Toledo XSR32001L
Balance Type High-Capacity Precision / Toploading Balance
Maximum Capacity 32.1 kg / 32,100 g
Readability 100 mg / 0.1 g
Repeatability Limit 80 mg
Typical Repeatability Approx. 40 mg
Linearity Deviation Limit 300 mg
Typical Linearity Deviation Approx. 100 mg
Typical USP Minimum Weight Approx. 82 g
Typical Minimum Weight at 1% Tolerance Approx. 8.2 g
Settling Time Approx. 1.5 seconds
Adjustment Internal / automatic FACT
Weighing Pan 360 × 280 mm
Overall Dimensions 360 mm W × 412 mm D × 122 mm H
Balance Weight Approx. 10.1 kg
Display 4.5-inch color TFT touchscreen
Leveling Guidance Yes
StatusLight Yes
MinWeigh Yes
Method Storage Yes
Results Notepad Yes
Connectivity USB, Ethernet/LAN, additional interfaces depending on configuration
LabX Compatible Yes
21 CFR Part 11 Support Yes, when appropriately configured with LabX

XSR32001L vs. XSR32000L

The XSR32001L and XSR32000L look nearly identical and share the same 32.1 kg maximum capacity, but their weighing resolution is substantially different.

The XSR32001L provides 0.1 g readability.

The XSR32000L provides 1 g readability.

The XSR32001L therefore offers ten times finer displayed resolution.

This makes the XSR32001L preferable for formulation, quality control, process development, and quantitative preparation procedures where differences of a few tenths of a gram may be significant.

The XSR32000L can be an excellent choice for bulk material weighing and larger batches where 1 g resolution is entirely sufficient.

The difference is also reflected in minimum weight. The XSR32001L's typical USP minimum weight is approximately 82 g, compared with approximately 820 g for the 1 g readability XSR32000L.

Laboratories should therefore select between these models based primarily on the smallest quantities they need to measure reliably rather than maximum capacity, since both balances provide the same 32.1 kg range.

XSR32001L vs. XS32001L

The XSR32001L is a newer-generation alternative to the Mettler Toledo XS32001L.

Both models provide approximately 32.1 kg capacity with 0.1 g readability, making them suitable for similar high-capacity laboratory weighing applications.

The primary differences are in workflow technology and user interface.

The XSR32001L incorporates a newer touchscreen platform with stored methods, results management, StatusLight, modern connectivity, user controls, and LabX integration.

The older XS32001L remains an excellent high-capacity precision balance, particularly when straightforward weighing performance is the priority.

The XSR32001L may be preferable for laboratories that place greater emphasis on electronic documentation, standardized methods, data integrity, connectivity, and regulated workflows.

Choosing Between the XSR32001L and a 0.01 g High-Capacity Balance

For some demanding formulation applications, 0.1 g readability may not provide sufficient resolution.

Models such as the Mettler Toledo XPR15002L provide 0.01 g readability, allowing substantially smaller ingredient additions to be measured accurately.

The tradeoff is capacity.

The XPR15002L provides approximately 15.1 kg maximum capacity, while the XSR32001L increases available capacity to 32.1 kg.

Laboratories should therefore consider both maximum expected load and smallest required measurement.

If the application requires weighing containers and formulations approaching 20–30 kg, the XSR32001L provides the necessary capacity.

If working loads remain below approximately 15 kg but hundredth-of-a-gram resolution is important, a 0.01 g high-capacity precision balance may be more appropriate.

Refurbishment & Performance Testing

Every used Mettler Toledo XSR32001L sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.

Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load tolerances, stability, and reduced span at or near full capacity.

Testing a 32.1 kg precision balance requires meaningful evaluation across its usable weighing range rather than simply confirming response to a small reference weight.

The weighing system, FACT automatic internal adjustment, touchscreen, controls, leveling functions, StatusLight, weighing platform, interfaces, and other installed features are also inspected and tested for proper operation.

The balance is thoroughly cleaned and receives a final operational inspection before shipment.

Each refurbished XSR32001L includes a 90-day warranty from American Instrument Exchange.

Shipping & Installation Considerations

American Instrument Exchange securely prepares the XSR32001L for shipment to protect its weighing system, large weighing platform, touchscreen, and electronic components.

Once received, the balance should be installed on a rigid, level, vibration-resistant work surface capable of supporting the instrument plus its maximum intended sample load.

The balance itself weighs approximately 10.1 kg. When operating near maximum capacity, the supporting bench may therefore need to carry more than 40 kg.

Because the XSR32001L provides relatively fine 0.1 g resolution at this high capacity, bench rigidity and installation quality are particularly important.

The instrument should be allowed to acclimate to the laboratory environment before final adjustment, calibration verification, and critical weighing procedures are performed.

For regulated applications, installation should be followed by appropriate calibration, verification, minimum-weight determination, or qualification according to the laboratory's quality system.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other refurbished laboratory equipment from American Instrument Exchange.

Mettler Toledo XSR32001L Precision Balance FAQs

What is the maximum capacity of the Mettler Toledo XSR32001L?

The XSR32001L has a maximum weighing capacity of 32.1 kg, or 32,100 g, making it suitable for large containers, formulations, bulk samples, and kilogram-scale laboratory procedures.

What is the readability of the XSR32001L?

The XSR32001L provides 100 mg, or 0.1 g, readability throughout its 32.1 kg weighing range.

What is the typical repeatability of the XSR32001L?

Mettler Toledo specifies typical repeatability of approximately 40 mg, with a repeatability limit of 80 mg.

What is the typical USP minimum weight?

Mettler Toledo specifies a typical USP minimum weight of approximately 82 g under reference conditions. Actual minimum weight should be determined from the performance of the individual installed balance and the laboratory's measurement uncertainty requirements.

How quickly does the XSR32001L stabilize?

The XSR32001L has a typical settling time of approximately 1.5 seconds, supporting efficient repetitive weighing and formulation procedures.

Does the XSR32001L have automatic internal adjustment?

Yes. The XSR32001L incorporates FACT automatic internal adjustment, helping maintain weighing performance as operating conditions change.

How large is the XSR32001L weighing platform?

The balance has a large 360 × 280 mm weighing platform, providing ample space for large vessels, containers, bottles, trays, and bulky laboratory samples.

What is the difference between the XSR32001L and XSR32000L?

Both balances provide 32.1 kg capacity, but the XSR32001L provides 0.1 g readability while the XSR32000L provides 1 g readability. The XSR32001L therefore offers ten times finer resolution and is better suited for demanding quantitative weighing.

Is the XSR32001L suitable for pharmaceutical formulation?

Yes. Its combination of 32.1 kg capacity, 0.1 g readability, automatic internal adjustment, stored methods, electronic documentation, and LabX compatibility makes it particularly useful for pharmaceutical formulation, scale-up, buffer preparation, media preparation, and other controlled weighing procedures.

Why purchase a refurbished Mettler Toledo XSR32001L?

A refurbished XSR32001L provides laboratories with 32.1 kg capacity, 0.1 g readability, rapid stabilization, FACT automatic internal adjustment, a large weighing platform, touchscreen operation, method storage, and modern data connectivity without the acquisition cost associated with comparable new equipment. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.