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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Sartorius Secura SECURA125-1S Semi-Micro Balance

Fully Tested & Warrantied*
Brand : Sartorius
Product Code : SKU 0690F BALANCE NEW
Size: $7780.00
Color: 12-21-2023

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Sartorius Secura SECURA125-1S Semi-Micro Balance – New

The Sartorius Secura SECURA125-1S Semi-Micro Balance provides 120 g maximum capacity with 0.01 mg / 10 µg readability across its full weighing range, giving laboratories semi-micro sensitivity without the range switching required by a dual-range balance.

Available brand new from American Instrument Exchange, the SECURA125-1S combines high-resolution weighing with Sartorius isoCAL automatic internal adjustment, Real-Time Level Support, SQmin minimum-weight monitoring, USP compliance support, a color touchscreen, calibration history, password protection, and a manual draft shield designed for sensitive analytical work.

Unlike the dual-range SECURA225D-1S, the SECURA125-1S maintains its 0.01 mg readability throughout the entire 120 g capacity. This makes it particularly attractive for laboratories that consistently require 10 µg resolution and do not need the additional 220 g full-range capacity of the dual-range model.

This balance is supplied new and includes the applicable Sartorius manufacturer warranty.

Key Features

  • 120 g maximum weighing capacity

  • 0.01 mg / 10 µg readability across the full range

  • Typical repeatability as low as 0.02 mg

  • 0.1 mg linearity limit

  • Typical stabilization time of ≤4 seconds

  • Optimum USP minimum initial weight of approximately 8.2 mg

  • isoCAL automatic internal adjustment

  • Real-Time Level Support

  • SQmin minimum-weight monitoring

  • USP and PhEur weighing support

  • Color touchscreen display

  • Manual draft shield

  • 218 mm weighing-chamber height

  • 80 mm diameter weighing pan

  • Calibration history

  • Configurable safety levels

  • Password protection

  • Sample identification

  • GLP/GMP documentation support

  • Mini USB interface

  • PC-direct data transfer

  • Plug & Play connectivity to compatible Sartorius printers

  • Brand new from American Instrument Exchange

  • Sartorius manufacturer warranty included

Overview

The Sartorius SECURA125-1S is a single-range semi-micro balance designed for laboratories that need greater sensitivity than a conventional analytical balance.

A typical analytical balance provides 0.1 mg readability.

The SECURA125-1S provides 0.01 mg readability, giving users ten times finer displayed resolution.

Because that 10 µg readability remains available throughout the entire 120 g weighing range, the Secura 125 is particularly straightforward to use for methods requiring consistent semi-micro resolution.

The balance is designed not only to produce highly sensitive weight measurements but also to help users recognize conditions that could compromise those results.

Features such as Real-Time Level Support, isoCAL automatic adjustment, SQmin, calibration history, and controlled data-transfer functions help integrate weighing into a more structured laboratory workflow.

Common Applications

The SECURA125-1S is well suited for pharmaceutical formulation, standards preparation, analytical chemistry, gravimetric analysis, biotechnology research, quantitative sample preparation, quality control, reference-material weighing, density determination, mixture preparation, and other procedures requiring 10 µg resolution.

Pharmaceutical laboratories can use the balance for active ingredients, reference standards, formulation components, stability testing, and quantitative analytical procedures.

Biotechnology laboratories may use it for small quantities of compounds, reagents, membranes, filters, powders, and research materials.

Chemical and analytical laboratories can use the Secura for standards preparation, gravimetric procedures, and other workflows where 0.1 mg analytical readability does not provide sufficient resolution.

Ideal Laboratory Types

The SECURA125-1S is especially well suited for pharmaceutical manufacturers, biotechnology companies, analytical laboratories, contract testing organizations, chemical laboratories, research universities, quality-control departments, and regulated facilities.

It is particularly useful in laboratories where semi-micro measurements are performed routinely rather than occasionally.

Because the balance provides 10 µg readability over its entire 120 g capacity, technicians do not need to manage a separate fine-range transition during normal operation.

Single-Range Semi-Micro Weighing Performance

The defining characteristic of the SECURA125-1S is its single-range architecture.

The balance provides 120 g maximum capacity with 0.01 mg readability throughout the range.

Sartorius specifies typical repeatability of approximately 0.02 mg at lower loads and approximately 0.03 mg near maximum capacity.

The linearity limit is ±0.1 mg.

Typical stabilization time is ≤4 seconds.

This combination allows the SECURA125-1S to support demanding semi-micro procedures while still providing enough capacity for common weighing vessels, sample containers, and tare materials.

Understanding 10 µg Readability

A readability of 0.01 mg is equivalent to 10 micrograms.

This is ten times finer than the 0.1 mg readability associated with a conventional analytical balance.

That additional resolution can be valuable when working with very small samples or when the quantitative uncertainty of an analytical balance becomes too large relative to the sample mass.

However, readability should not be confused with minimum sample weight.

A balance may display changes of 0.01 mg without every possible sample mass meeting the uncertainty requirements of a regulated weighing method.

Minimum Sample Weight & USP Applications

Sartorius specifies an optimum minimum initial weight according to USP Chapter 41 of approximately 8.2 mg for the SECURA125-1S.

The manufacturer also identifies a typical minimum initial weight of approximately 40 mg under normal conditions.

The difference reflects the fact that minimum sample weight depends on repeatability, environmental conditions, installation quality, and the uncertainty criteria applied by the laboratory.

For regulated work, laboratories should therefore establish the actual minimum weight under their own operating conditions rather than treating readability as the minimum permissible sample size.

The Secura platform includes SQmin and USP-oriented monitoring features to help laboratories manage this requirement.

SQmin Minimum-Weight Monitoring

SQmin allows the balance to compare the current sample mass against a defined minimum-weight threshold.

This can help prevent technicians from unknowingly weighing samples below the laboratory's validated operating range.

For pharmaceutical and regulated laboratories, this is an important distinction.

A numerical result may appear stable on the display while still falling below the minimum sample mass required to satisfy the applicable measurement uncertainty.

SQmin gives the operator an additional safeguard during routine weighing.

USP & PhEur Support

The Secura platform was developed with regulated weighing applications in mind.

Minimum-weight support and operator guidance can help laboratories follow USP and European Pharmacopoeia weighing requirements.

The balance does not eliminate the need for laboratory-specific qualification, verification, or SOP development.

Instead, it provides tools that make those procedures easier to implement consistently.

isoCAL Automatic Internal Adjustment

The SECURA125-1S incorporates Sartorius isoCAL automatic internal adjustment.

The system uses an internal reference weight and automatically initiates adjustment when defined temperature or time conditions are reached.

Current Sartorius specifications identify a 1.5 K temperature-change trigger and a four-hour time interval for isoCAL operation.

This is particularly valuable for semi-micro weighing because small environmental changes can have a greater influence on highly sensitive measurements.

Automatic adjustment reduces reliance on technicians remembering to perform routine manual calibration procedures.

External verification with certified weights may still be required under the laboratory's quality program.

Real-Time Level Support

Correct leveling is important for accurate balance performance.

The SECURA125-1S incorporates Real-Time Level Support to continuously monitor whether the instrument is properly leveled.

If the balance is moved, cleaned, repositioned, or installed on an unsuitable surface, the system can alert the operator that leveling requires attention.

This helps reduce the risk of questionable measurements caused by an improperly installed balance.

Controlling Drafts, Vibration & Static

At 0.01 mg readability, environmental conditions can have a significant effect on weighing performance.

Air movement from HVAC outlets, doors, fans, or nearby activity may cause instability.

Mechanical vibration from centrifuges, shakers, pumps, compressors, or foot traffic can also make sensitive measurements more difficult.

Static charge can affect lightweight samples, plastic vessels, powders, filters, and other insulating materials.

The SECURA125-1S uses a manual draft shield with coated glass components designed to help reduce electrostatic influences.

For demanding work, laboratories should also use a stable balance table and appropriate anti-static practices.

Sample Temperature & Air Buoyancy

Samples should ideally be close to room temperature before high-resolution weighing begins.

Warm or cold samples can create convection currents inside the draft shield, causing apparent changes in mass.

Temperature differences can also affect density and air-buoyancy behavior.

Allowing samples, containers, and calibration weights to equilibrate with the balance environment can therefore improve repeatability.

These effects become increasingly important as readability moves from conventional analytical levels into the semi-micro range.

Manual Draft Shield

The SECURA125-1S uses a manual draft shield to protect the weighing pan from air currents.

Sartorius specifies a weighing-chamber height of approximately 218 mm.

This provides sufficient vertical clearance for many common weighing vessels while maintaining a controlled environment around the 80 mm diameter pan.

The draft-shield glass is coated to help reduce electrostatic influences.

Color Touchscreen Interface

The Secura uses a color touchscreen interface to provide access to weighing functions, applications, calibration information, system settings, and operator guidance.

This simplifies navigation compared with older balances that rely on abbreviated menu codes or combinations of physical keys.

A graphical interface can also reduce training requirements in laboratories where multiple technicians share the instrument.

Built-In Weighing Applications

The Secura platform supports a broad range of weighing applications.

These include standard weighing, density determination, percentage weighing, checkweighing, peak hold, counting, unstable-condition monitoring, animal weighing, mixture preparation, component weighing, statistics, and unit conversion.

Built-in applications can reduce manual calculations and help standardize repetitive laboratory procedures.

Data Integrity & Result Transfer

One of the Secura platform's more useful workflow features is its ability to monitor weighing conditions before results are transferred.

If the balance identifies questionable operating conditions, it can prevent uncertain results from being sent to a connected printer or computer.

This provides an additional level of quality control beyond simply displaying a number.

For regulated laboratories, preventing questionable results from entering downstream records can be as important as identifying the problem on the balance itself.

Calibration History

The Secura maintains calibration and adjustment information that can be reviewed by the user.

Calibration history can support instrument oversight and troubleshooting.

For quality-controlled laboratories, the ability to review adjustment activity can also contribute to traceability and documentation.

Password Protection & Safety Levels

The SECURA125-1S includes password protection and configurable safety settings.

Three safety levels allow laboratories to determine how much control individual users have over instrument settings and procedures.

This can help prevent accidental or unauthorized configuration changes.

In regulated environments, limiting access to critical settings can make routine procedures easier to standardize.

GLP/GMP Documentation

The Secura supports GLP/GMP-oriented documentation when used with compatible output devices.

Measurement and calibration information can be transferred electronically or sent to a compatible Sartorius printer.

Sample identification capability further supports traceability.

These features can help laboratories integrate weighing into established documentation systems.

Connectivity

The SECURA125-1S provides a Mini USB interface and supports direct transfer of data to compatible Windows applications.

Available data-transfer protocols include Sartorius SBI, table-format output, and text-format output.

Programmable output intervals are also supported.

Plug & Play connectivity is available for compatible Sartorius printers.

Key Specifications

Specification Sartorius SECURA125-1S
Balance Type Semi-Micro Balance
Weighing Architecture Single Range
Maximum Capacity 120 g
Readability 0.01 mg / 10 µg
Typical Repeatability, Lower Load ±0.02 mg
Typical Repeatability, Near Maximum Load ±0.03 mg
Linearity Limit ±0.1 mg
Typical Linearity ±0.06 mg
Typical Stabilization Time ≤4 seconds
Typical Measurement Time ≤6 seconds
Optimum Minimum Initial Weight, USP Ch. 41 Approx. 8.2 mg
Typical Minimum Initial Weight Approx. 40 mg
Adjustment Internal Automatic / isoCAL
isoCAL Temperature Trigger 1.5 K
isoCAL Time Interval 4 hours
Recommended External Test Weight 100 g, E2
Leveling Real-Time Level Support
SQmin Function Yes
Draft Shield Manual
Weighing Chamber Height 218 mm
Weighing Pan Ø80 mm
Display Color Touchscreen
Housing Protection IP43
Calibration History Yes
Password Protection Yes
Safety Levels Three Configurable Levels
Sample Identification Yes
Data Interface Mini USB
PC-Direct Data Transfer Yes
GLP/GMP Support Yes
Dimensions 218 mm W × 376 mm D × 316 mm H
Net Weight Approx. 8.8 kg
Electrical 100–240 V, 50–60 Hz
Condition New
Warranty Sartorius Manufacturer Warranty

SECURA125-1S vs. SECURA225D-1S

The SECURA125-1S and SECURA225D-1S share many of the same Secura quality and workflow features, but their weighing architectures are different.

The SECURA125-1S is a single-range model providing 120 g capacity with 0.01 mg readability throughout the range.

The SECURA225D-1S is a dual-range model providing 0.01 mg readability within its fine range and 0.1 mg readability up to a full 220 g capacity.

The 125 is therefore ideal when consistent semi-micro resolution is the priority.

The 225D is more appropriate when technicians need both semi-micro performance and additional capacity for heavier loads.

Single-Range vs. Dual-Range Semi-Micro Balances

A single-range balance provides the same readability throughout its entire capacity.

This simplifies method development because users do not need to account for transitions between fine and coarse ranges.

A dual-range balance provides additional total capacity while restricting its finest readability to part of the weighing range.

Neither architecture is inherently better.

The appropriate choice depends on the mass of typical containers, tare requirements, and whether users routinely need capacity above 120 g.

SECURA125-1S vs. Conventional 0.1 mg Analytical Balance

A conventional analytical balance provides 0.1 mg readability.

The SECURA125-1S provides 0.01 mg readability.

This tenfold increase in displayed resolution can significantly reduce relative uncertainty when working with small samples.

For routine analytical work involving samples comfortably above the minimum-weight requirements of a 0.1 mg balance, the additional sensitivity may not be necessary.

For small standards, low-mass formulations, filters, or procedures requiring tighter quantitative control, semi-micro performance can provide a meaningful advantage.

SECURA125-1S vs. Secura Micro Balance

The Secura microbalance extends sensitivity beyond the semi-micro range.

The SECURA125-1S provides 120 g capacity with 0.01 mg readability.

The Secura microbalance provides substantially finer resolution but much lower total capacity.

Semi-micro balances therefore provide a useful compromise for laboratories that need greater sensitivity than an analytical balance but still need enough capacity for routine sample vessels.

Choosing a Semi-Micro Balance for Regulated Work

In regulated environments, weighing performance is only part of the instrument-selection decision.

Laboratories must also consider minimum-weight monitoring, adjustment, leveling, access control, documentation, data transfer, and the ability to prevent questionable results from entering laboratory records.

The SECURA125-1S addresses these concerns with SQmin, Real-Time Level Support, isoCAL, password protection, configurable safety levels, calibration history, sample identification, and controlled data transfer.

This makes the balance especially suitable for pharmaceutical and quality-control environments where weighing procedures must be both sensitive and well controlled.

New Sartorius Secura Balances from American Instrument Exchange

This Sartorius SECURA125-1S Semi-Micro Balance is offered brand new through American Instrument Exchange.

It is not used or refurbished equipment.

The balance is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.

For laboratories requiring 10 µg readability throughout a full 120 g range, automatic internal adjustment, minimum-weight support, touchscreen operation, and integrated compliance safeguards, the SECURA125-1S provides a sophisticated solution for demanding analytical weighing.

Shipping & Installation Considerations

The SECURA125-1S should be installed on a rigid, level, vibration-resistant balance table.

Direct airflow from HVAC vents, fans, doors, or nearby movement should be minimized.

Vibrating equipment such as centrifuges, shakers, pumps, and compressors should not share the same bench when highly sensitive measurements are being performed.

After installation, the balance should be leveled and allowed to equilibrate to room conditions.

Samples, containers, and calibration weights should also be allowed to reach similar temperatures whenever possible.

Static control may be necessary when working with powders, filters, plastics, or other insulating materials.

Laboratories performing regulated procedures should verify minimum sample weight and weighing performance under their actual installation conditions before placing the instrument into routine use.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other laboratory equipment from American Instrument Exchange.

Sartorius Secura SECURA125-1S Semi-Micro Balance FAQs

What is the maximum capacity of the SECURA125-1S?

The SECURA125-1S has a maximum weighing capacity of 120 g.

What is the readability?

The balance provides 0.01 mg, or 10 µg, readability throughout the full 120 g weighing range.

Is the SECURA125-1S a semi-micro balance?

Yes. Sartorius classifies the SECURA125-1S as a semi-micro balance.

Is the SECURA125-1S single range or dual range?

It is a single-range balance. Its 0.01 mg readability remains available throughout the entire 120 g capacity.

What is the repeatability?

Sartorius lists typical repeatability of approximately 0.02 mg at lower loads and approximately 0.03 mg near maximum capacity.

What is the linearity?

The manufacturer specifies a linearity limit of ±0.1 mg, with typical linearity around ±0.06 mg.

What is the optimum USP minimum sample weight?

Sartorius's current model-specific data lists an optimum USP Chapter 41 minimum initial weight of approximately 8.2 mg.

What is the typical minimum sample weight?

Sartorius lists a typical minimum initial weight of approximately 40 mg, although actual minimum weight depends on installation and environmental conditions.

Does the SECURA125-1S have internal calibration?

Yes. The balance includes Sartorius isoCAL automatic internal adjustment.

What triggers isoCAL?

Current Sartorius specifications identify an approximately 1.5 K temperature change and a four-hour time interval as isoCAL adjustment criteria.

What is Real-Time Level Support?

Real-Time Level Support monitors balance leveling and helps alert operators when adjustment is required.

What is SQmin?

SQmin is a minimum-weight monitoring function that helps users determine whether a sample meets a defined minimum weighing requirement.

Does the SECURA125-1S have a draft shield?

Yes. It includes a manual draft shield with approximately 218 mm of chamber height.

What size is the weighing pan?

The weighing pan is approximately 80 mm in diameter.

Does the balance have a touchscreen?

Yes. The Secura uses a color touchscreen interface.

Can results be transferred directly to a computer?

Yes. The balance includes Mini USB connectivity and supports direct transfer to compatible Windows applications.

What is the difference between SECURA125-1S and SECURA225D-1S?

The SECURA125-1S provides 120 g capacity with 0.01 mg readability throughout its full range. The SECURA225D-1S adds a higher-capacity range up to 220 g but uses 0.1 mg readability in that portion of the range.

Is this Sartorius Secura new or refurbished?

This SECURA125-1S is offered brand new through American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.

Why choose the Sartorius SECURA125-1S?

The SECURA125-1S combines 120 g capacity, full-range 10 µg readability, isoCAL automatic adjustment, Real-Time Level Support, SQmin, USP minimum-weight support, a color touchscreen, controlled data transfer, calibration history, and security features in a semi-micro balance designed for demanding analytical and regulated laboratory workflows.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.