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Applied Biosystems ProFlex 2 x 384-Well PCR System
The Applied Biosystems ProFlex 2 x 384-Well PCR System is a high-throughput thermal cycler designed for laboratories performing large numbers of conventional PCR reactions in compact 384-well formats. Equipped with two 384-well, 0.02 mL thermal blocks, the ProFlex provides capacity for up to 768 PCR reactions per run, making it an excellent choice for genomics, molecular biology, pharmaceutical research, biotechnology, academic core facilities, genotyping, cloning, sequencing preparation, and other workflows requiring repeatable high-volume thermal cycling.
The ProFlex platform combines precise thermal performance with a large 8.4-inch color touchscreen, onboard and USB method storage, programmable thermal cycling, and an interchangeable block architecture. This particular configuration is optimized for high-throughput 384-well PCR, with reaction volumes from approximately 5 to 20 µL per well.
With a maximum block ramp rate of 3.0°C/sec, sample ramp rate of up to 1.6°C/sec, temperature accuracy of ±0.25°C, and thermal uniformity of less than 0.5°C, the system provides consistent conditions across densely populated PCR plates.
This used and refurbished Applied Biosystems ProFlex PCR System is inspected, cleaned, and tested by American Instrument Exchange prior to shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
Applied Biosystems ProFlex PCR System
2 x 384-well thermal block configuration
Up to 768 PCR reactions per run
0.02 mL well format
Recommended PCR reaction volume of 5–20 µL
Temperature range of 0–100°C
Maximum block ramp rate of 3.0°C/sec
Maximum sample ramp rate of 1.6°C/sec
Temperature accuracy of ±0.25°C from 35–99.9°C
Temperature uniformity of <0.5°C
Large 8.4-inch color TFT touchscreen
Onboard method storage
USB data and protocol storage
Programmable PCR protocols
Heated-lid system
Interchangeable ProFlex block architecture
Compact high-throughput benchtop thermal cycler
Universal 100–240V, 50/60 Hz electrical input
Used and refurbished by American Instrument Exchange
90-day AIE warranty
Overview
PCR thermal cycling depends on precise and repeatable control of three fundamental temperature stages:
Denaturation
Primer annealing
Extension
Each stage must be performed accurately over dozens of cycles for successful DNA amplification.
Variations in temperature between wells can alter amplification efficiency and contribute to inconsistent results, particularly when hundreds of reactions are being processed simultaneously.
The Applied Biosystems ProFlex platform was designed to provide stable temperature control across large PCR blocks while offering laboratories the flexibility to select different block configurations according to throughput requirements.
The 2 x 384-well ProFlex configuration is intended specifically for laboratories where throughput is a priority.
Instead of running a conventional 96-well plate, researchers can process two 384-well plates in the same instrument.
Key Specifications
Specification
Details
Manufacturer
Applied Biosystems
Product Line
ProFlex PCR System
Equipment Type
Thermal Cycler / PCR System
Block Configuration
2 x 384-well
Total Well Capacity
768 wells
Well Format
0.02 mL
PCR Reaction Volume
5–20 µL
Temperature Range
0–100°C
Temperature Accuracy
±0.25°C from 35–99.9°C
Temperature Uniformity
<0.5°C, 30 sec after reaching 95°C
Maximum Block Ramp Rate
3.0°C/sec
Maximum Sample Ramp Rate
1.6°C/sec
Display
8.4-inch color TFT LCD touchscreen
Instrument Memory
Onboard and USB
Block Type
Interchangeable ProFlex block system
Dimensions
Approx. 13"W x 22"D x 10.6"H
Metric Dimensions
Approx. 33 x 56.5 x 27.2 cm
Weight
Approx. 45 lb. / 20.4 kg
Electrical
100–240V, 50/60 Hz
Maximum Power
Approx. 950 W
Condition
Used / Refurbished
AIE Warranty
90 Days
High-Throughput 768-Well PCR Capacity
The defining feature of this ProFlex configuration is its pair of 384-well thermal blocks.
Together, the two blocks provide:
768 reaction positions per run
This is particularly useful for laboratories processing large numbers of samples where conventional 96-well thermal cyclers would require multiple sequential runs.
Potential advantages include:
Increased daily PCR throughput
Reduced instrument bottlenecks
Lower reaction volumes
Better use of bench space
Greater compatibility with automated liquid handling
Improved efficiency for large experimental batches
384-Well PCR Format
The 384-well format is commonly used when laboratories need to scale PCR workflows while minimizing reagent consumption.
Each well is designed for relatively small reaction volumes of approximately:
5–20 µL
Reducing individual reaction volume can decrease consumption of:
Polymerase
Primers
dNTPs
Buffers
DNA templates
Other PCR reagents
Across hundreds or thousands of reactions, these reagent savings can become substantial.
Two Independent 384-Well Blocks
The ProFlex chassis incorporates two separate 384-well block assemblies.
This provides laboratories with a high-throughput dual-block architecture in a single benchtop thermal cycler.
The configuration is especially useful for operations routinely processing complete 384-well plates.
Researchers can organize reactions according to:
Experimental group Sample batch Primer set Assay type Study cohort
while maintaining a compact laboratory footprint.
0–100°C Temperature Range
The ProFlex provides a programmable temperature range of:
0°C to 100°C
This broad range supports the principal temperature stages required for PCR as well as additional protocol steps such as:
Initial denaturation
Hot-start activation
Annealing
Extension
Final extension
Low-temperature holds
Protocol parameters can be adjusted according to polymerase, primers, template, amplicon characteristics, and experimental design.
Temperature Accuracy
Thermo specifies temperature accuracy of approximately:
±0.25°C from 35°C to 99.9°C
Accurate block temperature is important because PCR performance can be sensitive to relatively small changes in annealing and denaturation conditions.
This becomes particularly significant when laboratories attempt to reproduce a validated protocol across multiple instruments or large batches.
Temperature Uniformity
Temperature uniformity for the 384-well configuration is specified at:
less than 0.5°C, 30 seconds after reaching 95°C
Good block uniformity helps ensure that wells in different areas of a plate experience similar thermal conditions.
Without adequate uniformity, wells near the center and edges of a plate could potentially amplify differently.
For high-throughput PCR involving hundreds of samples, reducing positional thermal variation is especially important.
3.0°C/sec Block Ramp Rate
The 2 x 384-well ProFlex configuration provides a maximum block ramp rate of:
3.0°C per second
Ramp rate describes how quickly the thermal block moves between programmed temperatures.
Efficient ramping can reduce overall PCR run time while maintaining controlled temperature transitions.
The maximum sample ramp rate is approximately:
1.6°C per second
Sample ramp rate reflects how quickly the actual reaction mixture changes temperature and is generally lower than the block ramp rate.
Large 8.4-Inch Color Touchscreen
The ProFlex uses a large:
8.4-inch color TFT LCD touchscreen
The interface allows users to create, select, modify, and monitor PCR programs directly from the instrument.
A large screen can be especially useful in shared laboratories where different researchers routinely program different cycling conditions.
The interface reduces reliance on an external computer for basic instrument operation.
Programmable PCR Protocols
Researchers can create thermal cycling protocols tailored to specific assays.
Typical parameters include:
Initial denaturation temperature Initial denaturation time Number of cycles Denaturation temperature Denaturation time Annealing temperature Annealing time Extension temperature Extension time Final extension Final hold
Programs can be stored for repeated use, helping laboratories standardize commonly performed PCR procedures.
Onboard & USB Memory
The ProFlex includes both:
Onboard instrument memory
and
USB storage capability
This allows laboratories to retain frequently used protocols and transfer appropriate files between instruments or users.
Stored protocols can reduce repetitive programming and help improve consistency for routine workflows.
Interchangeable ProFlex Block Architecture
One of the distinguishing features of the ProFlex platform is its interchangeable block design.
The platform was offered with several configurations, including:
3 x 32-well blocks
Single 96-well block
2 x 96-well blocks
2 x 384-well blocks
Flat blocks for specialized chip and array applications
This specific system is equipped with the 2 x 384-well configuration.
The flexibility of the broader ProFlex platform made it possible for laboratories to select a block format based on their throughput and assay requirements.
ProFlex 2 x 384 vs. 96-Well ProFlex
The single 96-well ProFlex is designed around a 0.2 mL VeriFlex block and supports larger reaction volumes.
It also incorporates multiple VeriFlex temperature zones for PCR optimization.
The 2 x 384-well ProFlex, by contrast, prioritizes throughput.
It provides:
768 total wells
compared with:
96 wells
on the single-block configuration.
The 384-well version is therefore a better choice for established workflows where large numbers of reactions must be processed efficiently.
High-Throughput PCR Applications
The ProFlex 2 x 384-well configuration is well suited for:
High-throughput PCR
Genotyping
Colony PCR
Mutation screening
Molecular cloning
Sequencing-library preparation
DNA amplification
Assay development
Research screening
Large cohort studies
Molecular biology workflows
Its dual 384-well format is particularly valuable when large sample populations are processed routinely.
Genotyping Applications
Genotyping projects can involve hundreds or thousands of samples.
A 96-well thermal cycler may require numerous separate runs to process a large cohort.
With a capacity of up to 768 reactions per run, the ProFlex 2 x 384 can substantially increase throughput.
This makes it useful for:
SNP genotyping Transgenic screening Gene-editing confirmation Breeding programs Research cohort analysis
Molecular Cloning
PCR remains a core technique in molecular cloning.
The ProFlex can support amplification associated with:
Insert generation
Vector verification
Colony screening
Construct confirmation
Mutagenesis workflows
High capacity is particularly useful in laboratories screening large numbers of bacterial colonies or recombinant clones.
Sequencing Preparation
PCR is commonly used during preparation for sequencing workflows.
The 384-well format can support projects involving large numbers of samples before downstream sequencing.
Pharmaceutical & Biotechnology Research
Biotechnology and pharmaceutical laboratories can use the ProFlex for:
Drug-development research
Biomarker studies
Genetic screening
Assay development
Molecular characterization
Preclinical research
Programmable thermal cycling and high reaction capacity make the system practical for both research and development environments.
Academic Core Facilities
Shared molecular biology and genomics facilities often need instruments capable of supporting many users without consuming excessive bench space.
A dual 384-well thermal cycler allows a core facility to provide substantial conventional PCR capacity from a single instrument.
This can be particularly valuable in:
University research centers Genomics facilities Cancer centers Shared biotechnology laboratories Institutional core laboratories
ProFlex vs. Real-Time PCR
The ProFlex is a conventional endpoint thermal cycler.
It performs precise PCR temperature cycling but does not itself measure fluorescence during amplification.
A real-time PCR system, or qPCR instrument, incorporates optical detection to measure amplification as the reaction occurs.
Choose the ProFlex when the workflow requires:
Conventional PCR
Endpoint PCR
Amplification before downstream analysis
High-throughput thermal cycling
A dedicated real-time PCR platform is required when quantitative fluorescence monitoring is needed.
ProFlex vs. Digital PCR
The ProFlex should also not be confused with a digital PCR analyzer.
Digital PCR systems partition samples and measure endpoint amplification across very large numbers of individual reactions to provide absolute nucleic-acid quantification.
The ProFlex is a programmable thermal cycler designed to perform PCR amplification.
High-Throughput Workflow & Automation
The 384-well plate format is particularly compatible with automated molecular biology workflows.
Laboratories using liquid-handling robots can prepare PCR plates containing hundreds of reactions and transfer them directly into the ProFlex.
This can reduce:
Manual pipetting
Repetitive preparation
Throughput limitations
Operator variability
For laboratories moving toward automated sample preparation, a 384-well thermal cycler can become an important part of the overall workflow.
Small Reaction Volumes
The recommended 5–20 µL reaction volume can reduce reagent consumption compared with traditional 25 µL or 50 µL PCR protocols.
When processing 768 reactions, even modest reductions in reagent volume can translate into substantial savings.
Laboratories should optimize reaction volumes according to their polymerase, primer concentrations, template, plate type, and assay requirements.
Heated Lid
Like modern PCR thermal cyclers generally, the ProFlex uses a heated-lid system.
The heated lid helps limit condensation on the upper surfaces of reaction vessels during cycling.
This helps keep the reaction mixture at the bottom of each well and reduces the need for mineral-oil overlays traditionally used in older PCR systems.
Appropriate plate sealing remains important.
Sample Plate Considerations
Because the ProFlex 2 x 384 uses a 0.02 mL 384-well format, laboratories should use compatible PCR plates and sealing materials intended for this block geometry.
Proper plate fit and sealing are important for:
Thermal contact
Evaporation control
Sample volume consistency
Reliable amplification
Plate compatibility should always be confirmed before adopting a particular consumable for routine use.
Compact Benchtop Design
The ProFlex measures approximately:
13"W x 22"D x 10.6"H
despite providing capacity for up to 768 reactions.
This allows laboratories to obtain substantial PCR throughput without dedicating the bench space required for multiple separate thermal cyclers.
Universal Electrical Compatibility
The ProFlex accepts:
100–240V, 50/60 Hz
with maximum power consumption of approximately:
950 W
This wide electrical input range makes the platform suitable for use in many laboratory environments.
The electrical data plate on the specific instrument should always be checked before installation.
Refurbishment & Testing by American Instrument Exchange
PCR thermal cyclers depend on accurate thermal control, reliable electronics, precise block operation, and properly functioning heated lids.
American Instrument Exchange evaluates refurbished PCR systems before shipment.
Testing may include:
Instrument startup
Touchscreen operation
Thermal block heating
Thermal block cooling
Program execution
Temperature setpoints
Ramp operation
Heated-lid function
Block recognition
User controls
USB interface
Error monitoring
Electrical operation
General mechanical condition
The instrument is cleaned and prepared for laboratory use before shipment.
Refurbished PCR Systems from American Instrument Exchange
Purchasing a used and refurbished Applied Biosystems ProFlex can provide laboratories with substantial PCR capacity at a lower acquisition cost than purchasing comparable new equipment.
American Instrument Exchange supplies refurbished:
PCR thermal cyclers
Real-time PCR systems
DNA analyzers
Centrifuges
Incubators
Shakers
Laboratory refrigerators
Freezers
Ultra-low freezers
Biosafety cabinets
Other molecular biology equipment
This Applied Biosystems ProFlex PCR System includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation
The ProFlex 2 x 384-well system weighs approximately:
45 lb. / 20.4 kg
and measures approximately:
13"W x 22"D x 10.6"H.
Before installation, laboratories should confirm:
Stable laboratory bench space
Adequate rear clearance
100–240V electrical service
Proper ventilation
Compatible 384-well PCR plates
Appropriate plate seals
Workspace for PCR setup
PCR preparation should be organized according to the laboratory's contamination-control procedures.
Related Laboratory Equipment
Laboratories using the Applied Biosystems ProFlex may also require PCR workstations, biosafety cabinets or clean benches where appropriate, centrifuges, microcentrifuges, vortex mixers, pipettes, laboratory refrigerators, laboratory freezers, ultra-low freezers, incubators, electrophoresis equipment, DNA analyzers, and real-time PCR systems.
American Instrument Exchange supplies used and refurbished molecular biology and general laboratory equipment for biotechnology, pharmaceutical, academic, clinical research, and industrial laboratories.
Applied Biosystems ProFlex 2 x 384-Well PCR System Frequently Asked Questions
What is the Applied Biosystems ProFlex?
The ProFlex is a programmable thermal cycler used to perform conventional PCR and other temperature-controlled nucleic-acid amplification protocols.
Which ProFlex configuration is this?
This system is equipped with two 384-well thermal blocks.
How many reactions can it run?
The two 384-well blocks provide capacity for up to 768 reactions per run.
What size wells does it use?
The 384-well blocks use a 0.02 mL format.
What reaction volumes are recommended?
Thermo specifies approximately 5–20 µL for the 2 x 384-well configuration.
What is the temperature range?
The ProFlex can be programmed from approximately 0°C to 100°C.
What is the temperature accuracy?
Temperature accuracy is approximately ±0.25°C from 35°C to 99.9°C.
What is the temperature uniformity?
Thermo specifies less than 0.5°C variation 30 seconds after reaching 95°C for the 384-well configuration.
What is the maximum block ramp rate?
The maximum block ramp rate is approximately 3.0°C/sec.
What is the maximum sample ramp rate?
The maximum sample ramp rate is approximately 1.6°C/sec.
Does the ProFlex have a touchscreen?
Yes. It uses an 8.4-inch color TFT LCD touchscreen.
Can PCR programs be stored on the instrument?
Yes. The ProFlex provides onboard instrument memory as well as USB storage capability.
Is this a real-time PCR system?
No. The ProFlex is a conventional endpoint PCR thermal cycler and does not contain the fluorescence-detection system required for real-time qPCR.
Can the ProFlex quantify DNA?
Not directly. It performs amplification. Quantitative PCR requires a qPCR instrument with optical fluorescence detection.
Is the ProFlex suitable for genotyping?
Yes. Its 768-well total capacity makes it particularly useful for high-throughput genotyping and screening workflows.
Can it be used for cloning?
Yes. Applications include insert amplification, colony PCR, construct verification, and other molecular cloning workflows.
Is it useful for sequencing workflows?
Yes. It can perform PCR steps associated with amplicon generation, target enrichment, library amplification, and other sequencing-preparation procedures.
Why use 384-well PCR instead of 96-well PCR?
A 384-well format increases throughput while supporting smaller reaction volumes, which can reduce reagent consumption and the number of separate PCR runs required.
Does the 2 x 384-well version have VeriFlex temperature zones?
No. VeriFlex zones are features of specific 96-well and 3 x 32-well ProFlex configurations. The 2 x 384-well version is optimized primarily for high throughput.
Are the ProFlex thermal blocks interchangeable?
The ProFlex platform was designed around interchangeable block formats. Block compatibility and any conversion requirements should be confirmed before changing the configuration of a specific refurbished instrument.
What type of electrical service is required?
The ProFlex accepts 100–240V, 50/60 Hz input and has maximum power consumption of approximately 950 W.
What are the dimensions?
Approximately 13"W x 22"D x 10.6"H.
How much does the 2 x 384-well ProFlex weigh?
Approximately 45 lb. / 20.4 kg.
Is the ProFlex intended for diagnostic use?
Thermo Fisher identifies the ProFlex platform as For Research Use Only and not for use in diagnostic procedures.
Is this Applied Biosystems ProFlex available refurbished?
Yes. This ProFlex 2 x 384-well PCR System is available used and refurbished from American Instrument Exchange.
What warranty does American Instrument Exchange provide?
The current AIE listing includes a 90-day warranty.
CLICK HEREto see the Applied BioSystems ProFlex PCR System on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Equipment
Ensure Accuracy, Safety, and Dependable Performance Across Applications
At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.
Why Testing Used Lab Equipment Is Essential
Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:
• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features
Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.
Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.
Key Testing Procedures for Refurbished and Used Laboratory Equipment
1. Initial Visual Inspection
• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged
2. Functional Startup and Operational Testing
• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions
3. Testing and Performance Verification
• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type
4. Mechanical and Electrical System Testing
• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance
5. Safety and Compliance Checks
• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable
6. Final Quality Assurance and Documentation
• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery
Trusted Quality from American Instrument Exchange
With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.
Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.
Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange
At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.
Why Choose Refurbished Lab Equipment from American Instrument Exchange?
• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience
Step-by-Step Refurbishment Protocol
Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:
1. Initial Intake & Inspection
• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement
2. Cleaning and Decontamination
• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters
3. Mechanical and Electrical Repair
• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies
4. Functional System Testing
• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability
5. Testing and Performance Verification
• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles
6. Safety and Compliance Checks
• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification
7. Final Quality Assurance and Documentation
• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing results, and repair logs
• Final cleaning and visual inspection
Trust the Experts at American Instrument Exchange
With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.
Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
