Skip to content
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Pump - NEW

Fully Tested & Warrantied*
Brand : VACUUBRAND
Product Code : SKU 5920EEE VAC PUMP
Size: $8110.00
Color: 04-08-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Vacuum Pump – Brand New

The VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Vacuum Pump is a sophisticated oil-free laboratory vacuum pump designed for rotary evaporation, solvent evaporation, vacuum distillation, concentration, and other chemistry applications requiring precise, automatic vacuum control. Combining a chemically resistant two-stage diaphragm pump with the integrated VACUU·SELECT vacuum controller and VARIO variable-speed technology, the MZ 2C VARIO select automatically detects solvent boiling pressure and continuously adjusts pumping speed to maintain stable process conditions.

With an ultimate vacuum of 7 mbar (5 Torr) and maximum pumping speed of 1.65 cfm at 60 Hz, the MZ 2C VARIO select provides the vacuum range needed for evaporation of many common laboratory solvents while eliminating the oil maintenance associated with rotary vane pumps. This brand-new VACUUBRAND MZ 2C VARIO select is available from American Instrument Exchange and is an excellent vacuum solution for chemistry, pharmaceutical, biotechnology, analytical, and research laboratories seeking reproducible evaporation with less operator intervention.

VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Pump Key Features

  • Brand-new VACUUBRAND MZ 2C VARIO select chemistry diaphragm vacuum pump

  • Oil-free, chemically resistant diaphragm pump

  • Integrated VACUU·SELECT vacuum controller

  • VARIO variable-speed vacuum technology

  • Automatic solvent boiling-point detection

  • Automatic adjustment of vacuum during evaporation

  • 7 mbar / 5 Torr ultimate vacuum

  • 1.65 cfm maximum pumping speed at 60 Hz

  • 2.8 m³/h maximum pumping speed at 50 Hz

  • Two-stage, two-head diaphragm pump

  • Excellent chemical resistance for common laboratory solvents

  • Graphical controller interface with predefined laboratory applications

  • Manual vacuum set-point control

  • Fully automatic distillation programs

  • User-programmable applications

  • On-demand motor-speed control

  • Extended diaphragm and valve service intervals

  • Extremely quiet operation at approximately 43 dBA

  • Ethernet and USB connectivity

  • Compact benchtop design

  • Available brand new from American Instrument Exchange

VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Pump Overview

The VACUUBRAND MZ 2C VARIO select goes beyond simply providing vacuum. It combines an oil-free chemistry diaphragm pump with intelligent vacuum control designed to actively manage laboratory evaporation processes.

During solvent evaporation, the integrated VACUU·SELECT controller can detect the boiling pressure of the solvent and automatically adjust the vacuum to maintain controlled evaporation. Rather than operating continuously at maximum pumping speed, VARIO technology changes motor speed according to actual process demand.

This approach provides several important advantages. Controlled evaporation helps reduce bumping and foaming, improves solvent recovery, reduces unnecessary vapor loading, and allows processes to proceed efficiently without requiring the operator to continually adjust a manual vacuum valve.

The VACUU·SELECT interface also provides predefined laboratory applications for common vacuum processes. Operators can use simple manual set-point control, run automated distillations, or create customized application sequences for specialized laboratory workflows.

For laboratories using rotary evaporators and other solvent-processing equipment every day, the result is a vacuum system designed not simply to reach a target pressure, but to actively optimize the process.

VACUUBRAND MZ 2C VARIO Select Key Specifications

Specification Details
Manufacturer VACUUBRAND
Model MZ 2C VARIO select
Equipment Type VARIO Chemistry Diaphragm Vacuum Pump
Pump Design Oil-Free Chemistry Diaphragm
Number of Heads 2
Number of Stages 2
Vacuum Controller VACUU·SELECT
Vacuum Control Electronic Variable-Speed / VARIO
Maximum Pumping Speed at 60 Hz 1.65 cfm
Maximum Pumping Speed at 50 Hz 2.8 m³/h
Ultimate Vacuum 7 mbar / 5 Torr
Ultimate Vacuum with Gas Ballast 12 mbar / 9 Torr
Maximum Outlet Pressure 1.1 bar absolute
Inlet Connection Hose Nozzle DN 8–10 mm
Outlet Connection Hose Nozzle DN 8–10 mm
Motor Speed Range 30–2400 rpm
Rated Motor Power 0.53 kW
Operating Ambient Temperature 10°C to 40°C
Storage Temperature -10°C to 60°C
Dimensions (L × W × H) 243 × 243 × 245 mm (9.6 × 9.6 × 9.6 in.)
Weight 14.3 kg (31.5 lb)
Sound Pressure Level Approximately 43 dBA
Protection Class IP20
Interface Ethernet (RJ45), USB Type A; RS-232 with Adapter
ATEX Conformity II 3/- G Ex h IIC T3 Gc X, Internal Atmosphere Only
Electrical Requirements Configuration dependent; verify individual unit
Condition Brand New

Energy Efficiency & Operating Costs

VARIO technology provides an important operating advantage over fixed-speed vacuum pumps because the motor runs only as fast as necessary to maintain the required process pressure. Instead of continuously operating at maximum speed while a valve restricts vacuum, the MZ 2C VARIO select automatically adjusts motor speed according to process demand.

This reduces unnecessary energy consumption, noise, mechanical wear, and load on diaphragms and valves. VACUUBRAND specifically identifies the resulting extended service intervals for wear components as one of the advantages of its on-demand motor-speed control.

Because the MZ 2C VARIO select is also completely oil-free, laboratories eliminate vacuum pump oil changes, contaminated-oil disposal, oil mist, and oil backstreaming. For laboratories performing evaporation and distillation every day, reduced maintenance and longer wear-part life can significantly lower lifetime operating costs.

Specifications compiled from current VACUUBRAND manufacturer literature and American Instrument Exchange product information.

Common Applications

The VACUUBRAND MZ 2C VARIO select is particularly well suited for rotary evaporation, solvent evaporation, vacuum distillation, concentration, evaporation under reduced pressure, vacuum drying, degassing, and general chemistry applications involving common laboratory solvents.

Its automatic boiling-pressure detection makes it especially valuable for processes where solvent conditions change during operation or where operators want reproducible evaporation without continuously adjusting vacuum manually.

Ideal Laboratory Types

The MZ 2C VARIO select is an excellent choice for pharmaceutical research laboratories, biotechnology companies, organic chemistry laboratories, medicinal chemistry groups, university research facilities, analytical chemistry laboratories, contract research organizations, cannabis and natural-products laboratories where legally applicable, chemical synthesis laboratories, and industrial R&D facilities.

It is particularly useful in laboratories operating rotary evaporators and other solvent-processing equipment routinely, where automatic vacuum control can improve workflow efficiency and process reproducibility.

Automatic Vacuum Control with VACUU·SELECT

The integrated VACUU·SELECT controller is one of the most important differences between the MZ 2C VARIO select and a conventional diaphragm vacuum pump.

The graphical interface includes predefined applications for common laboratory vacuum processes. Users can select manual set-point control for straightforward applications, run automated distillations, or create customized process sequences.

During solvent evaporation, the controller can automatically detect boiling pressure and regulate the pump accordingly. This removes much of the trial-and-error associated with manually lowering pressure until a solvent begins to boil.

Instead, the vacuum system actively responds to changing process conditions.

VARIO Variable-Speed Vacuum Control

Traditional fixed-speed vacuum pumps generally operate at full speed while vacuum is regulated through a valve. VARIO technology takes a different approach.

The MZ 2C VARIO select directly changes pump motor speed to control system pressure. When more pumping capacity is required, motor speed increases. As the target vacuum is reached and vapor load decreases, the pump slows automatically.

This provides smooth vacuum regulation without continuously throttling the inlet.

Variable-speed operation can also help reduce bumping and foaming during evaporation because vacuum changes can occur more smoothly than with abrupt valve-based control.

MZ 2C VARIO Select for Rotary Evaporators

The MZ 2C VARIO select is particularly well suited as a vacuum pump for laboratory rotary evaporators.

Rotary evaporation depends heavily on accurate vacuum control. Applying too much vacuum too quickly can cause bumping, foaming, or product loss, while insufficient vacuum can make evaporation unnecessarily slow.

The VACUU·SELECT controller can identify the boiling pressure of the solvent and automatically adjust pump speed to maintain controlled evaporation. As process conditions change, the vacuum system responds accordingly.

This makes the MZ 2C VARIO select an excellent match for laboratories using rotary evaporators for solvent removal, sample concentration, purification, reaction workup, natural-product extraction, and pharmaceutical development.

Chemical Resistance & Oil-Free Operation

The MZ 2C VARIO select is designed specifically as a chemistry diaphragm pump for work involving common laboratory solvents.

Chemically resistant wetted components help protect the pumping mechanism from solvent vapors encountered during routine laboratory operation. Because the pump operates without oil, solvent vapors cannot contaminate a pump-oil reservoir as they can in conventional rotary vane systems.

Oil-free operation also eliminates oil backstreaming into laboratory apparatus and removes the need to purchase, monitor, replace, and dispose of vacuum pump oil.

Specific chemical compatibility should always be verified for the substances and concentrations involved in an application.

Vacuum Performance for Solvent Evaporation

The MZ 2C VARIO select provides an ultimate vacuum of 7 mbar (5 Torr) without gas ballast and approximately 12 mbar (9 Torr) with gas ballast.

This vacuum range supports evaporation of many common laboratory solvents at substantially reduced temperatures.

For heat-sensitive materials, reducing solvent boiling temperature can help minimize thermal degradation while accelerating evaporation. The combination of deep diaphragm-pump vacuum and automatic pressure regulation makes the MZ 2C VARIO select particularly useful for sensitive or valuable samples.

MZ 2C VARIO Select vs. ME 1C – Which VACUUBRAND Chemistry Pump Should You Choose?

The ME 1C and MZ 2C VARIO select are both oil-free chemistry diaphragm pumps, but they address substantially different laboratory requirements.

The ME 1C provides an ultimate vacuum of approximately 100 mbar and is particularly well suited for vacuum filtration, aspiration, and routine moderate-vacuum chemistry applications.

The MZ 2C VARIO select reaches 7 mbar, providing much deeper vacuum suitable for solvent evaporation and distillation. It also incorporates automatic VACUU·SELECT process control and VARIO variable-speed operation.

For routine filtration, the ME 1C is generally the simpler solution. For rotary evaporation, solvent evaporation, distillation, and processes requiring automatic vacuum regulation, the MZ 2C VARIO select provides substantially greater capability.

MZ 2C VARIO Select vs. RZ Rotary Vane Pumps

VACUUBRAND RZ-series rotary vane pumps reach substantially deeper ultimate vacuum than the MZ 2C VARIO select and are better suited for applications such as freeze drying, Schlenk lines, and fine-vacuum work.

The MZ 2C VARIO select offers different advantages: oil-free operation, excellent chemical resistance, intelligent process control, and automatic solvent boiling-pressure detection.

For solvent evaporation, the deepest possible vacuum is not necessarily the best solution. Precise control at the solvent's boiling pressure is often more important. This is where the MZ 2C VARIO select is particularly strong.

Recommended Laboratory Applications

The VACUUBRAND MZ 2C VARIO select is recommended for:

  • Rotary evaporation

  • Solvent evaporation

  • Vacuum distillation

  • Sample concentration

  • Organic synthesis

  • Pharmaceutical process development

  • Reaction workup

  • Vacuum drying

  • Degassing

  • Evaporation of heat-sensitive samples

  • Chemical research

  • Analytical sample preparation

  • Automated vacuum processes

Application suitability should always be evaluated based on required pressure, pumping speed, solvent compatibility, vapor load, and process requirements.

Connectivity & Process Documentation

The MZ 2C VARIO select provides Ethernet and USB connectivity, with RS-232 communication available through an additional adapter.

These interfaces support data transfer, software updates, and integration into compatible laboratory workflows. For laboratories increasingly focused on process documentation and reproducibility, electronic vacuum control can provide an important advantage over purely manual vacuum systems.

Brand-New VACUUBRAND Vacuum Pumps from American Instrument Exchange

American Instrument Exchange offers the VACUUBRAND MZ 2C VARIO select brand new, giving laboratories access to current VACUUBRAND variable-speed chemistry vacuum technology from an established laboratory equipment supplier.

American Instrument Exchange also offers additional new VACUUBRAND vacuum pumps covering a broad range of laboratory requirements—from ME-series pumps for filtration and moderate vacuum, to VARIO chemistry pumps for controlled solvent evaporation, and RZ and RC-series pumps for fine and high-vacuum applications.

This range allows laboratories to select vacuum technology based on the actual process rather than simply choosing a pump based on maximum vacuum.

Shipping and Installation Considerations

The VACUUBRAND MZ 2C VARIO select is supplied completely assembled and ready for installation. Its compact approximately 9.6 × 9.6 × 9.6-inch footprint allows the pump to fit conveniently beside or beneath many laboratory rotary evaporators and other benchtop instruments.

The pump uses DN 8–10 mm hose nozzle connections at both the inlet and outlet. Vacuum tubing should be appropriately rated and chemically compatible with the solvents being processed.

Electrical configurations vary by catalog number, so users should verify the nameplate voltage and frequency of the specific unit being purchased before installation.

When hazardous, flammable, toxic, or corrosive vapors are processed, laboratories should provide appropriate exhaust routing, ventilation, condensate collection, and other engineering controls based on their specific process and safety requirements.

Related Laboratory Equipment

Laboratories purchasing variable-speed chemistry diaphragm pumps frequently also require rotary evaporators, vacuum ovens, recirculating chillers, cold traps, laboratory reactors, analytical balances, freeze dryers, solvent recovery equipment, and chemical fume hoods. American Instrument Exchange offers new and refurbished laboratory equipment for pharmaceutical research, organic chemistry, biotechnology, analytical laboratories, process development, and industrial R&D.

VACUUBRAND MZ 2C VARIO Select Frequently Asked Questions

What is the VACUUBRAND MZ 2C VARIO select primarily used for?

The MZ 2C VARIO select is particularly well suited for rotary evaporation, solvent evaporation, vacuum distillation, concentration, and other chemistry applications requiring controlled vacuum.

What is the ultimate vacuum of the MZ 2C VARIO select?

The pump reaches an ultimate vacuum of 7 mbar, or approximately 5 Torr, without gas ballast.

What is the pumping speed of the MZ 2C VARIO select?

Maximum pumping speed is approximately 1.65 cfm at 60 Hz or 2.8 m³/h at 50 Hz.

Is the MZ 2C VARIO select oil-free?

Yes. The MZ 2C VARIO select is an oil-free chemistry diaphragm vacuum pump, eliminating routine vacuum-pump oil changes and oil backstreaming.

Does the MZ 2C VARIO select include a vacuum controller?

Yes. The pump includes VACUUBRAND's VACUU·SELECT vacuum controller with a graphical user interface, predefined laboratory applications, manual set-point operation, automatic distillation capabilities, and customizable processes.

Can the MZ 2C VARIO select automatically control a rotary evaporator?

The pump is specifically designed for processes such as rotary evaporation. During solvent evaporation, the VACUU·SELECT controller can detect boiling pressure and automatically adjust pump operation to maintain appropriate vacuum conditions.

What does VARIO mean on a VACUUBRAND vacuum pump?

VARIO technology controls vacuum by changing the pump's motor speed according to process demand. This differs from fixed-speed systems that run continuously at full speed and regulate vacuum primarily through a valve.

Why is variable-speed vacuum useful for rotary evaporation?

Variable-speed control allows vacuum to respond smoothly to changing solvent conditions. This can improve process stability, reduce bumping and foaming, shorten process times, and reduce unnecessary wear on the pump.

What is the difference between the MZ 2C VARIO select and ME 1C?

The ME 1C is primarily a moderate-vacuum chemistry pump for applications such as filtration and aspiration and reaches approximately 100 mbar. The MZ 2C VARIO select reaches 7 mbar and adds automatic VACUU·SELECT vacuum control, making it much better suited for rotary evaporation and solvent distillation.

Is the MZ 2C VARIO select suitable for common laboratory solvents?

Yes. VACUUBRAND specifically positions the MZ 2C VARIO select for laboratories working with most common solvents, and the chemistry diaphragm design provides excellent chemical resistance. Compatibility should still be verified for the specific chemical and process.

How loud is the MZ 2C VARIO select?

VACUUBRAND specifies a sound pressure level of approximately 43 dBA, making this an exceptionally quiet vacuum solution for an occupied laboratory environment.

How large is the MZ 2C VARIO select?

The pump measures approximately 9.6" L × 9.6" W × 9.6" H and weighs approximately 31.5 lb, giving it a compact footprint for installation near a rotary evaporator or other laboratory process equipment.

Can custom vacuum processes be programmed?

Yes. In addition to predefined applications, VACUU·SELECT allows users to create customized vacuum processes for specialized laboratory workflows.

Is this VACUUBRAND MZ 2C VARIO select refurbished or used?

No. This VACUUBRAND MZ 2C VARIO Select Chemistry Diaphragm Vacuum Pump is brand new, not refurbished or previously used, and is available from American Instrument Exchange.

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.