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Mettler Toledo XP204 Excellence Plus Analytical Balance – Used & Refurbished
The Mettler Toledo XP204 Excellence Plus Analytical Balance combines 220 g maximum capacity with 0.1 mg / 0.0001 g readability, making it a versatile analytical balance for pharmaceutical, biotechnology, chemical, environmental, quality-control, research, and general quantitative laboratory applications.
Available used and refurbished from American Instrument Exchange, the XP204 incorporates Mettler Toledo's advanced Excellence Plus platform with MonoBloc weighing technology, SmartGrid, proFACT automatic internal adjustment, a motorized glass draft shield, touchscreen operation, integrated leveling assistance, programmable hands-free sensors, built-in analytical applications, and electronic data connectivity.
Unlike dual-range models, the XP204 is a single-range analytical balance, providing the same 0.1 mg readability throughout its full 220 g weighing capacity. This gives laboratories a straightforward combination of conventional analytical resolution and useful working capacity for samples, containers, filters, weighing vessels, and routine analytical procedures.
Each XP204 is inspected, cleaned, calibrated, and tested for weighing performance before shipment and includes a 90-day warranty from American Instrument Exchange.
Key Features
220 g maximum weighing capacity
0.1 mg / 0.0001 g readability
Single-range analytical weighing
0.07 mg repeatability at a 200 g load
Approximately 0.05 mg repeatability at a 10 g load
0.2 mg manufacturer linearity limit
Approximately 1.5-second settling time
proFACT automatic internal adjustment
MonoBloc weighing technology
SmartGrid weighing pan
78 × 73 mm weighing pan
Motorized glass draft shield
Approximately 235 mm usable draft-shield height
Touchscreen operation
Integrated level monitoring
Two programmable hands-free sensors
Built-in applications for statistics, formulation, density, percentage weighing, piece counting, and differential weighing
RS232 connectivity
Expandable electronic interfaces
Used, refurbished, calibrated, and tested by American Instrument Exchange
90-day warranty included
Overview
The Mettler Toledo XP204 is a classic high-performance analytical balance built on the company's Excellence Plus platform.
Its 220 g capacity and 0.1 mg readability make it suitable for a wide variety of laboratory procedures without requiring the additional environmental controls associated with semi-micro or microbalance resolution.
The 220 g capacity is especially useful because it provides ample room for common analytical samples and tare vessels.
A laboratory technician can weigh small chemical quantities while still having enough capacity for vials, sample containers, filters, weighing boats, crucibles, and other accessories.
The XP204 also incorporates several features designed to improve analytical weighing efficiency, including automated internal adjustment, a motorized draft shield, SmartGrid weighing technology, programmable touch-free sensors, leveling assistance, integrated applications, and electronic connectivity.
For laboratories seeking traditional 0.1 mg analytical performance in a sophisticated but proven platform, the XP204 remains a highly capable instrument.
Common Applications
The Mettler Toledo XP204 is well suited for quantitative chemical analysis, pharmaceutical testing, reference-standard preparation, reagent weighing, sample preparation, gravimetric analysis, formulation, filter weighing, residue determination, density measurement, percentage weighing, differential weighing, quality control, and research.
Pharmaceutical and biotechnology laboratories can use the XP204 for standards, formulation ingredients, research compounds, active ingredients, reagents, and routine analytical procedures.
Chemical laboratories can use the balance for solution preparation, compound weighing, quantitative analysis, and general laboratory research.
Environmental laboratories may use the XP204 for filters, residues, and other gravimetric procedures where conventional 0.1 mg analytical resolution is appropriate.
Academic, materials science, cosmetics, food science, and industrial quality-control laboratories can also benefit from the XP204's combination of capacity, resolution, automated adjustment, and integrated analytical functions.
Ideal Laboratory Types
The XP204 is particularly well suited for pharmaceutical, biotechnology, chemical, environmental, academic, food and beverage, cosmetics, materials science, analytical testing, R&D, and quality-control laboratories.
Its 220 g capacity makes it a flexible general-purpose analytical balance.
Compared with lower-capacity analytical balances, the XP204 gives laboratories more room for heavier containers and tare vessels without sacrificing 0.1 mg readability.
It is especially appropriate where conventional analytical resolution satisfies the procedure and there is no genuine need for 10 µg semi-micro or 1 µg microbalance performance.
For many laboratories, that combination provides a useful balance between sensitivity, capacity, stability, and ease of use.
Analytical Weighing Performance
The XP204 provides 0.1 mg readability throughout its full 220 g weighing capacity.
Mettler Toledo specifies repeatability of approximately 0.07 mg at a 200 g load and approximately 0.05 mg at a 10 g load.
The manufacturer's specified linearity limit is 0.2 mg.
Settling time is approximately 1.5 seconds, allowing relatively rapid repetitive analytical weighing.
These performance characteristics make the XP204 appropriate for traditional analytical procedures requiring reliable sub-milligram measurement without the significantly greater environmental sensitivity of semi-micro or microbalance systems.
Minimum Sample Weight & USP Applications
Minimum sample weight should be distinguished from the XP204's 0.1 mg readability.
Readability simply indicates the smallest displayed increment.
The minimum quantity that can be weighed quantitatively depends primarily on the balance's actual repeatability and the maximum relative measurement uncertainty permitted by the laboratory's procedure.
For USP, GMP, GLP, or other controlled applications, minimum weight should therefore be established from the actual performance of the installed XP204 rather than from readability alone.
Laboratory environment, balance condition, calibration, vibration, airflow, static electricity, operator technique, and sample characteristics can all influence repeatability.
This is why repeatability testing is an important component of both balance qualification and American Instrument Exchange's refurbishment process.
Controlling Drafts & Environmental Influences
At 0.1 mg readability, laboratory airflow can noticeably affect weighing stability.
The XP204 incorporates a fully enclosed glass draft shield with motorized operation, helping isolate the SmartGrid weighing pan from HVAC airflow, doors, nearby movement, and other environmental disturbances.
The approximately 235 mm usable draft-shield height provides room for a variety of laboratory vessels and sample containers.
The balance should nevertheless be installed away from strong HVAC outlets, open windows, direct sunlight, frequently used doors, and other environmental disturbances.
Temperature differences can also influence measurements.
Samples should ideally be allowed to equilibrate to room conditions before critical quantitative weighing, particularly when transferred from refrigerators, freezers, ovens, or heated processes.
Vibration & Static Control
The XP204 should be installed on a rigid, stable, level weighing surface away from significant vibration.
Centrifuges, shakers, pumps, compressors, refrigerators, freezers, and other operating laboratory equipment can transmit vibration through benches or floors.
Static electricity can also influence analytical results, particularly when weighing powders, filters, plastic containers, films, glassware, or other materials prone to charging.
Appropriate antistatic equipment, conductive sample holders, grounding procedures, or humidity management may be useful where electrostatic effects become significant.
The draft shield controls airflow, but it cannot compensate for unstable flooring, excessive vibration, or a highly charged sample.
proFACT Automatic Internal Adjustment
The XP204 incorporates Mettler Toledo's proFACT automatic internal adjustment system.
proFACT performs automatic time- and temperature-controlled internal adjustment using built-in reference weights.
This helps maintain weighing performance as environmental conditions change without requiring the operator to manually place an external calibration weight on the balance every time routine adjustment is needed.
For an analytical balance operating at 0.1 mg readability, this is a meaningful advantage.
Relatively small changes in room temperature can affect balance sensitivity, particularly over long periods of operation.
Automatic internal adjustment helps compensate for these changes and supports more consistent weighing throughout the day.
Independent performance verification may still be required for regulated or quality-controlled procedures.
SmartGrid Weighing Pan
The XP204 uses Mettler Toledo's SmartGrid weighing pan.
Instead of presenting a large solid surface to moving air, the grid-style design reduces the surface area exposed to turbulence within the draft shield.
This can improve stabilization after the chamber is opened and a sample is placed on the balance.
The design also allows spilled material to fall away from the primary weighing surface, helping make the weighing chamber easier to inspect and clean.
For laboratories processing many samples each day, these seemingly small design features can improve practical weighing efficiency.
Motorized Draft Shield & Hands-Free Sensors
The XP204's motorized glass draft shield reduces the need to manually move draft-shield panels during repetitive weighing.
The balance also incorporates two programmable sensors for touch-free operation.
These sensors can be assigned to frequently used functions, allowing users to perform selected actions without physically touching the instrument.
Reducing unnecessary contact can help minimize vibration and disturbance inside the weighing chamber.
It can also improve ergonomics when technicians perform large numbers of repeated weighing procedures.
Level Monitoring & Weighing Reliability
Correct leveling is essential for accurate analytical weighing.
The XP204 includes an integrated level sensor and visual leveling assistance that helps operators recognize when the balance is not properly positioned.
This provides an additional safeguard against measurements being taken while the balance is incorrectly leveled.
For multi-user laboratories, this is particularly valuable because the instrument may be moved, cleaned, or adjusted by different technicians during routine operation.
Touchscreen & Built-In Applications
The XP204 uses the Mettler Toledo Excellence Plus touchscreen interface, providing access to applications, weighing settings, system information, and frequently used functions.
Integrated applications include:
Normal weighing
Statistics
Formulation
Piece counting
Percentage weighing
Density determination
Differential weighing
These functions allow the XP204 to support more than simple mass determination.
Built-in applications can reduce manual calculations, improve procedural consistency, and make repetitive laboratory work more efficient.
Connectivity & Data Management
The XP204 includes an RS232 data interface and support for additional connectivity depending on configuration.
This allows weighing results to be transferred to compatible printers, computers, laboratory peripherals, and data-management systems.
Electronic transfer can reduce manual transcription and the possibility of recording errors.
For laboratories operating under controlled documentation procedures, integrating the balance into an electronic workflow can also improve traceability and data consistency.
Key Specifications
Specification
Mettler Toledo XP204
Balance Type
Analytical Balance
Weighing Architecture
Single Range
Maximum Capacity
220 g
Readability
0.1 mg / 0.0001 g
Repeatability at 200 g
0.07 mg
Repeatability at 10 g
0.05 mg
Linearity Limit
0.2 mg
Settling Time
Approx. 1.5 seconds
Adjustment
Internal / automatic proFACT
Weighing Technology
MonoBloc
Weighing Pan
SmartGrid
Pan Dimensions
78 × 73 mm
Draft Shield
Enclosed glass, motorized
Usable Draft-Shield Height
Approx. 235 mm
Overall Dimensions
263 mm W × 487 mm D × 322 mm H
Display
Touchscreen
Standard Interface
RS232
Hands-Free Sensors
2 programmable sensors
Warranty
90 days from American Instrument Exchange
Choosing Between an Analytical and Semi-Micro Balance
The XP204 provides 0.1 mg readability, which is the conventional resolution associated with analytical balances.
A semi-microbalance typically provides 0.01 mg / 10 µg readability, making it ten times more sensitive.
That additional resolution can be valuable for smaller samples, reference standards, expensive compounds, and procedures with tighter uncertainty requirements.
However, increased sensitivity also increases susceptibility to vibration, air movement, static electricity, temperature gradients, and operator technique.
For routine quantitative analysis, formulation, standards preparation, quality control, and chemical weighing, the XP204's 0.1 mg resolution may provide a more practical combination of sensitivity and stability.
XP204 vs. XP205
The XP204 and XP205 occupy different positions within the XP analytical-balance family.
The XP204 provides 220 g capacity with 0.1 mg readability.
The XP205 provides substantially finer semi-micro-level resolution while retaining a similar overall capacity.
The XP204 is therefore better suited for conventional analytical weighing where 0.1 mg resolution is sufficient.
The XP205 becomes preferable when the application specifically requires finer measurement resolution and the laboratory environment can support the increased sensitivity.
XP204 vs. XP205DR
The XP204 should also not be confused with the XP205DR DeltaRange analytical balance.
The XP204 is a single-range model providing 0.1 mg readability throughout its full 220 g capacity.
The XP205DR uses a dual-range architecture, providing substantially finer readability within a defined fine range.
The XP205DR is advantageous for laboratories that need semi-micro performance for smaller samples while retaining conventional analytical capacity for larger loads.
The XP204 is simpler and well suited for laboratories that want consistent 0.1 mg resolution throughout the full range.
XP204 vs. XS204
The XP204 and XS204 share the same basic 220 g capacity and 0.1 mg analytical readability, but the XP204 belongs to Mettler Toledo's higher-level Excellence Plus platform.
The XP204 includes advanced features such as proFACT automatic adjustment, motorized draft-shield operation, programmable touch-free sensors, and enhanced user interaction.
The XS204 can be an excellent analytical balance when straightforward Excellence-series operation is sufficient.
The XP204 is particularly appealing when a laboratory values additional automation, ergonomics, and workflow features.
Refurbishment & Performance Testing
Every used Mettler Toledo XP204 sold by American Instrument Exchange is inspected, cleaned, refurbished as necessary, calibrated, and tested before shipment.
Our technicians use appropriate calibration weights to evaluate critical performance characteristics including accuracy, repeatability, linearity, corner-load performance, stability, and reduced span across appropriate portions of the weighing range.
The MonoBloc weighing system, proFACT automatic internal adjustment, SmartGrid pan, motorized draft shield, touchscreen, leveling system, programmable sensors, interfaces, and other installed functions are inspected and tested for proper operation.
The weighing chamber, draft-shield panels, SmartGrid pan, and accessible components are thoroughly cleaned.
The balance then receives a final operational inspection before shipment.
Each refurbished XP204 includes a 90-day warranty from American Instrument Exchange.
Shipping & Installation Considerations
American Instrument Exchange securely prepares the XP204 for shipment to protect its sensitive weighing system, motorized draft shield, SmartGrid pan, touchscreen, glass panels, and electronic components.
After delivery, the balance should be installed on a rigid, stable, vibration-resistant weighing surface away from HVAC outlets, direct sunlight, doors, centrifuges, shakers, pumps, compressors, and other significant sources of vibration or airflow.
The XP204 should be properly leveled and allowed to acclimate to the laboratory environment before final adjustment and critical quantitative weighing.
For regulated applications, installation should also be followed by appropriate calibration verification, repeatability testing, minimum-weight determination, or qualification according to the laboratory's quality procedures.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used and refurbished laboratory balances, including analytical balances, semi-micro balances, microbalances, and precision balances for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Mettler Toledo XP204?
The XP204 has a maximum weighing capacity of 220 g.
What is the readability of the XP204?
The XP204 provides 0.1 mg / 0.0001 g readability throughout its full 220 g capacity.
Is the XP204 an analytical balance?
Yes. The XP204 is a true analytical balance, combining conventional 0.1 mg analytical readability with 220 g maximum capacity.
Is the XP204 single range or dual range?
The XP204 is a single-range balance. It maintains 0.1 mg readability throughout its full weighing capacity.
What is the repeatability of the XP204?
Mettler Toledo specifies approximately 0.07 mg repeatability at a 200 g load and approximately 0.05 mg at a 10 g load.
What is the linearity of the XP204?
Mettler Toledo specifies a 0.2 mg linearity limit for the XP204.
How quickly does the XP204 stabilize?
The XP204 has an approximately 1.5-second settling time.
Does the XP204 have internal calibration?
Yes. The XP204 uses proFACT automatic internal adjustment with built-in reference weights.
Does the XP204 have a motorized draft shield?
Yes. The XP204 incorporates a motorized glass draft shield, reducing the need for manual operation during repetitive weighing.
What is SmartGrid?
SmartGrid is Mettler Toledo's grid-style analytical weighing pan. Its reduced surface area helps minimize air turbulence around the sample and can improve stabilization.
What is the difference between the XP204 and XP205DR?
The XP204 provides 0.1 mg readability throughout its entire 220 g range. The XP205DR uses a dual-range architecture that provides much finer resolution within a defined fine range.
What is the difference between the XP204 and XS204?
Both offer 220 g capacity and 0.1 mg readability. The XP204 belongs to Mettler Toledo's Excellence Plus platform and provides additional automation and ergonomic features, including proFACT, programmable hands-free sensors, and a motorized draft shield.
Why purchase a refurbished Mettler Toledo XP204?
A refurbished XP204 provides laboratories with 220 g capacity, 0.1 mg analytical readability, proFACT automatic internal adjustment, SmartGrid, motorized draft-shield operation, touchscreen controls, hands-free sensors, fast stabilization, and electronic connectivity at a lower acquisition cost than comparable new analytical balances. American Instrument Exchange tests, calibrates, cleans, and refurbishes each balance before shipment and provides a 90-day warranty.
Click Hereto see the Mettler XP204 on the American Instrument Exchange YouTube channel.
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
