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Thermo Scientific CryoPlus 1 Model 7400 Liquid Nitrogen Storage System – 90 L Cryogenic Freezer
The Thermo Scientific CryoPlus 1 Model 7400 Liquid Nitrogen Storage System is an automated cryogenic freezer designed for long-term preservation of biological specimens, cell cultures, tissue samples, and other temperature-sensitive research materials. With a 90-liter liquid nitrogen capacity and storage for up to 6,318 standard 2 mL cryovials, the CryoPlus 1 combines high-density cryogenic sample storage with automatic liquid nitrogen replenishment, microprocessor monitoring, and a compact laboratory footprint.
Unlike conventional ultra-low temperature freezers that rely on mechanical refrigeration to maintain temperatures around -80°C, the Thermo Scientific CryoPlus 1 uses liquid nitrogen (LN2) to maintain cryogenic storage conditions. The system supports vapor-phase and liquid-phase storage configurations, making it suitable for biotechnology research, cell banking, pharmaceutical development, biomedical laboratories, and other applications requiring long-term preservation at temperatures substantially below those of conventional ULT freezers.
This used Thermo Scientific CryoPlus 1 Model 7400 is refurbished and tested by American Instrument Exchange before shipment and includes a 90-day warranty.
Key Features
90-liter liquid nitrogen storage capacity
Storage for up to 6,318 standard 2 mL cryovials with compatible racks
Cryogenic operating range of approximately -135°C to -196°C, depending on storage configuration and operating conditions
Automatic liquid nitrogen refill system
Vapor-phase and liquid-phase cryogenic storage capability
Microprocessor-based liquid nitrogen level control
Visual liquid nitrogen level indication
Audible and visual alarm functions
Remote alarm connection capability
Vacuum-insulated stainless steel storage chamber
Approximately 3 L/day manufacturer-rated static evaporation
Approximately 30-day theoretical static holding time
Compact 21.5-inch-wide cabinet
100–120 V electrical configuration
Refurbished and performance tested by American Instrument Exchange
90-day warranty included
Overview
The Thermo Scientific CryoPlus 1 is part of the CryoPlus 7400 Series of automated liquid nitrogen storage systems. Designed for laboratories requiring dependable cryogenic preservation, the CryoPlus 1 provides a compact alternative to larger LN2 storage vessels while offering automated liquid nitrogen management and electronic monitoring.
The Model 7400 features a 90-liter vacuum-insulated storage chamber that minimizes heat transfer between the surrounding laboratory environment and the cryogenic interior. Its stainless steel construction provides a durable storage vessel designed for repeated laboratory use.
The system's automatic liquid nitrogen refill function is a major advantage over manually filled cryogenic storage containers. When connected to an appropriate external liquid nitrogen supply, the CryoPlus 1 monitors the LN2 level and controls replenishment to maintain the selected operating level.
This reduces the need for routine manual filling and helps laboratories maintain more consistent cryogenic storage conditions.
A microprocessor controller provides access to operating parameters and liquid nitrogen level settings. Visual level indicators allow personnel to monitor system status, while alarm functions help identify abnormal operating conditions that may require attention.
The CryoPlus 1 is particularly useful for laboratories that need automated cryogenic storage but do not require the much larger capacity of the CryoPlus 2, CryoPlus 3, or CryoPlus 4 systems.
Common Applications
The Thermo Scientific CryoPlus 1 supports long-term cryogenic preservation of compatible biological materials, including mammalian cell lines, stem cells, hybridomas, microbial cultures, research cell banks, tissue specimens, and other materials requiring storage at liquid nitrogen temperatures.
Cryogenic preservation is frequently used in cell biology, biotechnology, pharmaceutical research, regenerative medicine, molecular biology, microbiology, reproductive research, and biobanking.
For many cell-based applications, cryogenic storage at temperatures below approximately -130°C helps reduce molecular activity and biological deterioration during long-term preservation. Actual storage requirements depend on the sample type, cryoprotectant, storage container, and validated preservation protocol.
The CryoPlus 1 can also serve as the long-term storage component of a broader cryopreservation workflow. Samples may first be prepared and frozen using a controlled-rate freezer before being transferred into an appropriate cryogenic storage system.
Ideal Laboratory Types
The CryoPlus 1 is well suited for biotechnology companies, pharmaceutical research facilities, academic research institutions, cell culture laboratories, biomedical research centers, cell banking operations, biobanks, and specialized clinical research facilities.
Its relatively compact dimensions make it particularly attractive for laboratories with limited available floor space or facilities that need a dedicated cryogenic storage system for a specific research program.
The automated liquid nitrogen management system can also benefit laboratories seeking to reduce routine manual filling and improve consistency in cryogenic storage operations.
Facilities working with valuable biological specimens should evaluate the CryoPlus 1 as part of a complete preservation strategy that includes appropriate monitoring, liquid nitrogen supply management, sample inventory controls, and emergency procedures.
Cryogenic Temperature Stability & Liquid Nitrogen Management
The Thermo Scientific CryoPlus 1 maintains cryogenic conditions through the controlled use of liquid nitrogen rather than a mechanical compressor-based refrigeration system.
The vacuum-insulated stainless steel chamber reduces heat transfer into the storage vessel, helping limit nitrogen evaporation and maintain the extremely low temperatures necessary for cryogenic preservation.
The system's microprocessor controller monitors liquid nitrogen levels and activates the automatic refill system when replenishment is required. Maintaining appropriate LN2 levels is essential for reliable cryogenic storage.
Thermo Scientific specifies a manufacturer-rated static evaporation rate of approximately 3 liters per day for the CryoPlus 1. This rating is measured under controlled static conditions and does not represent guaranteed consumption during normal laboratory use.
Actual liquid nitrogen consumption will depend on lid-opening frequency, sample loading, ambient conditions, storage configuration, transfer-line performance, and the condition of the vacuum-insulated vessel.
The manufacturer also specifies a theoretical static holding time of approximately 30 days. This figure should not be interpreted as a guaranteed unattended storage period or a substitute for continuous liquid nitrogen supply and monitoring.
The CryoPlus 1 supports both vapor-phase and liquid-phase storage arrangements. Vapor-phase storage can reduce direct contact between specimens and liquid nitrogen, while liquid-phase storage provides immersion in LN2. The appropriate configuration depends on the sample, container design, and laboratory protocol.
Sample Storage Recommendations
The CryoPlus 1 provides storage for up to 6,318 standard 2 mL cryovials when equipped with the appropriate inventory system.
For efficient sample management, laboratories should organize cryovials using compatible cryogenic racks, boxes, and inventory identifiers. Storage locations can be assigned according to project, cell line, sample type, collection date, or research group.
Because cryogenic storage systems operate at extremely low temperatures, sample retrieval procedures should be designed to minimize unnecessary lid openings and exposure of stored materials to warmer conditions.
Cryogenic vials and storage containers must be specifically rated for the intended liquid nitrogen storage configuration. Laboratories should verify whether their sample containers are appropriate for vapor-phase storage, liquid-phase immersion, or both.
Sample identification systems should remain readable and secure under cryogenic conditions. Cryogenic labels, compatible rack systems, and electronic inventory records can help reduce retrieval errors.
For valuable or irreplaceable specimens, laboratories should maintain appropriate liquid nitrogen supply arrangements, alarm-response procedures, backup cryogenic storage capacity, and documented emergency sample-transfer plans.
Key Specifications
Specification
Thermo Scientific CryoPlus 1 Model 7400
Equipment Type
Automated Liquid Nitrogen Storage System
Manufacturer
Thermo Scientific
Model
7400
Series
CryoPlus 1
Storage Method
Liquid Nitrogen Cryogenic Storage
Liquid Nitrogen Capacity
90 L
Maximum Cryovial Capacity
Up to 6,318 standard 2 mL vials
Cryogenic Temperature Range
Approximately -135°C to -196°C, application dependent
Storage Configuration
Vapor phase or liquid phase
Liquid Nitrogen Refill
Automatic
Controller
Microprocessor
Liquid Nitrogen Level Monitoring
Electronic level monitoring
Level Display
Visual level indication
Alarm System
Audible and visual
Remote Alarm
Supported
Chamber Construction
Vacuum-insulated stainless steel
Static Evaporation Rate
Approximately 3 L/day
Static Holding Time
Approximately 30 days
Usable Interior Diameter
16" / 40.6 cm
Usable Interior Height
27.5" / 69.9 cm
Exterior Width
21.5" / 54.6 cm
Exterior Depth
26" / 66 cm
Exterior Height
41" / 104.1 cm
Empty Weight
194 lb. / 88 kg
Filled Weight
354 lb. / 160.6 kg
Manufacturer Shipping Weight
260 lb. / 117.9 kg
Electrical
100–120 VAC, single phase, 50/60 Hz
Rated Current
0.8 A
LN2 Supply Connection
1/2" 45° flare
Standard Transfer Hose Length
4 ft.
Recommended LN2 Supply Pressure
22 PSIG regulated
Condition
Used / Refurbished
AIE Warranty
90 days
Specifications are based on Thermo Scientific's published CryoPlus 7400 Series literature. Cryovial capacity depends on the installed rack configuration, and liquid nitrogen consumption varies with actual operating conditions. Included racks, transfer hoses, and accessories should be confirmed before purchase.
Liquid Nitrogen Efficiency & Operating Costs
Unlike compressor-based ultra-low temperature freezers, the Thermo Scientific CryoPlus 1 relies on liquid nitrogen to maintain cryogenic storage conditions.
Its vacuum-insulated stainless steel chamber helps reduce heat transfer and minimize LN2 evaporation, while the automatic refill system maintains the selected liquid nitrogen level when connected to an appropriate external supply.
Thermo Scientific reports a static evaporation rate of approximately 3 liters per day for the CryoPlus 1 under controlled test conditions.
Actual consumption may be higher during routine operation, particularly when the lid is opened frequently or when warm samples and storage accessories are introduced into the chamber.
Operating costs are therefore influenced primarily by liquid nitrogen consumption, local LN2 pricing, delivery arrangements, supply-tank rental, and laboratory usage patterns.
Electrical requirements are comparatively modest because the system uses electricity primarily for monitoring, control, and automated liquid nitrogen management rather than compressor-driven refrigeration.
Laboratories comparing cryogenic storage systems should evaluate both acquisition cost and the ongoing cost of liquid nitrogen supply, storage infrastructure, maintenance, monitoring, and facility safety requirements.
Refurbishment & Testing
This Thermo Scientific CryoPlus 1 Model 7400 liquid nitrogen storage system is supplied used and refurbished by American Instrument Exchange.
Before shipment, AIE technicians inspect, clean, and evaluate the system to verify proper operation. Inspection includes the stainless steel storage chamber, vacuum-insulated vessel, microprocessor controller, liquid nitrogen level monitoring system, automatic refill controls, alarm functions, electrical components, lid assembly, and exterior cabinet.
The liquid nitrogen control and monitoring systems are evaluated as appropriate to confirm proper operation. When applicable, cryogenic performance and LN2 level-control functions are checked under suitable operating conditions.
The vessel is inspected for physical damage, excessive corrosion, and conditions that could indicate deterioration of the vacuum insulation system.
Worn or defective components are repaired or replaced as necessary during refurbishment, and the storage chamber and exterior surfaces are thoroughly cleaned before shipment.
Customers with specific testing, documentation, or application requirements are encouraged to discuss those needs with American Instrument Exchange before purchase.
The CryoPlus 1 is supplied with a 90-day warranty from American Instrument Exchange unless otherwise noted.
Shipping & Installation
The Thermo Scientific CryoPlus 1 Model 7400 measures approximately 21.5"W × 26"D × 41"H and weighs approximately 194 lb. when empty.
Its compact footprint allows installation in laboratories where larger cryogenic storage vessels may be impractical, although sufficient clearance must be provided for the lid, liquid nitrogen connections, maintenance access, and safe sample retrieval.
Thermo Scientific specifies a 100–120 VAC, single-phase, 50/60 Hz electrical configuration for Model 7400.
The system requires an external liquid nitrogen supply with appropriate pressure regulation. Thermo Scientific specifies a regulated supply pressure of 22 PSIG and a 1/2-inch 45° flare connection. The manufacturer identifies a 4-foot transfer hose for this model; availability of a hose with the refurbished unit should be confirmed before purchase.
Liquid nitrogen storage equipment must be installed in an appropriately ventilated environment. Because evaporating nitrogen displaces oxygen, facilities should assess oxygen-deficiency hazards and provide appropriate ventilation, oxygen monitoring, and emergency procedures based on the installation.
Personnel should be trained in cryogenic handling procedures and use appropriate protective equipment when working with liquid nitrogen.
The vessel should be transported empty and prepared for operation according to manufacturer instructions. After installation, the liquid nitrogen supply, refill system, alarms, and storage conditions should be verified before valuable specimens are introduced.
American Instrument Exchange can arrange freight transportation throughout the United States and internationally. Customers requiring specialized delivery or installation assistance should discuss those requirements with AIE before shipment.
Related Laboratory Equipment
Laboratories establishing or expanding cryopreservation capabilities can browse American Instrument Exchange's selection of cryogenic storage equipment, including liquid nitrogen storage systems, cryogenic vessels, and related sample-preservation equipment.
For laboratories requiring controlled freezing before long-term cryogenic storage, AIE also offers equipment such as the Thermo Scientific CryoMed controlled-rate freezer. Controlled-rate freezing helps laboratories apply defined cooling profiles before transferring compatible biological materials into long-term cryogenic storage.
For applications requiring approximately -80°C rather than liquid nitrogen temperatures, American Instrument Exchange maintains an extensive inventory of refurbished ultra-low temperature freezers.
American Instrument Exchange supplies refurbished laboratory equipment from Thermo Scientific, Forma, Revco, Panasonic, PHCbi, VWR, and other major manufacturers.
Frequently Asked Questions
What is the Thermo Scientific CryoPlus 1 Model 7400?
The CryoPlus 1 Model 7400 is an automated liquid nitrogen storage system designed for long-term cryogenic preservation of biological specimens, cell cultures, and other compatible laboratory materials.
It features a 90-liter LN2 storage chamber, automatic refill capability, microprocessor controls, and electronic monitoring.
How many cryovials can the CryoPlus 1 hold?
The CryoPlus 1 can accommodate up to 6,318 standard 2 mL cryovials when equipped with the appropriate storage racks and inventory system.
Actual capacity depends on the installed racks, vial dimensions, and storage configuration.
What temperatures can the CryoPlus 1 maintain?
The CryoPlus 1 supports cryogenic storage conditions associated with liquid nitrogen, with temperatures ranging approximately from -135°C to -196°C depending on the storage configuration and operating conditions.
Actual sample temperatures depend on whether specimens are stored in vapor or liquid phase and their position within the vessel.
Does the CryoPlus 1 automatically refill liquid nitrogen?
Yes. The CryoPlus 1 includes an automatic liquid nitrogen refill system that monitors LN2 levels and controls replenishment from a compatible external liquid nitrogen supply.
The system requires an appropriate supply connection and regulated liquid nitrogen pressure.
Can the CryoPlus 1 be used for vapor-phase storage?
Yes. The CryoPlus 1 supports vapor-phase and liquid-phase storage configurations.
The appropriate storage method should be selected according to the biological material, cryogenic container design, and laboratory preservation protocol.
What is the liquid nitrogen capacity of the CryoPlus 1?
The CryoPlus 1 has a nominal liquid nitrogen capacity of 90 liters.
How much liquid nitrogen does the CryoPlus 1 consume?
Thermo Scientific reports a static evaporation rate of approximately 3 liters per day under controlled test conditions.
Actual LN2 consumption depends on ambient conditions, lid-opening frequency, sample loading, and operating configuration.
How long can the CryoPlus 1 hold liquid nitrogen without refilling?
Thermo Scientific specifies a theoretical static holding time of approximately 30 days.
This figure represents controlled static conditions and should not be used as a guaranteed operating period without replenishment or monitoring.
What liquid nitrogen supply pressure does the CryoPlus 1 require?
Thermo Scientific specifies a regulated liquid nitrogen supply pressure of 22 PSIG.
Higher supply pressures can adversely affect system performance, so the manufacturer's installation requirements should be followed.
Does the CryoPlus 1 have alarms?
Yes. The system includes audible and visual alarm functions and supports remote alarm connectivity for monitoring abnormal operating conditions.
How does the CryoPlus 1 compare with a -80°C freezer?
A conventional ultra-low temperature freezer typically uses mechanical refrigeration to maintain temperatures around -80°C.
The CryoPlus 1 uses liquid nitrogen to maintain much colder cryogenic conditions, making it suitable for applications requiring long-term preservation below the temperatures achievable with conventional ULT freezers.
Does the CryoPlus 1 require special ventilation?
Yes. Liquid nitrogen evaporates into nitrogen gas, which can displace oxygen in enclosed spaces.
Facilities should evaluate ventilation requirements, oxygen-deficiency risks, oxygen monitoring, and safe operating procedures before installing a cryogenic storage system.
Does the refurbished CryoPlus 1 include storage racks?
Rack availability depends on the configuration of the individual refurbished unit. Customers should confirm which racks, storage accessories, and transfer components are included before purchase.
How does American Instrument Exchange test a refurbished CryoPlus 1?
American Instrument Exchange inspects and evaluates the cryogenic vessel, controller, liquid nitrogen level monitoring system, automatic refill controls, alarms, lid assembly, and electrical components.
Cryogenic operating functions are tested as appropriate, and the equipment is cleaned and refurbished before shipment.
Does this refurbished Thermo Scientific CryoPlus 1 include a warranty?
Yes. This used and refurbished Thermo Scientific CryoPlus 1 Model 7400 includes a 90-day warranty from American Instrument Exchange unless otherwise noted.
Testing Procedures for Used and Refurbished Laboratory Freezers
Cold Storage Reliability from American Instrument Exchange
At American Instrument Exchange, every used and refurbished laboratory freezer we offer undergoes a comprehensive multi-point testing protocol to ensure optimal performance, temperature stability, and long-term reliability. Our rigorous testing procedures are designed to meet the demanding standards of biomedical, pharmaceutical, research, and clinical environments—so you can trust your freezer to protect your valuable samples and materials.
Why Testing Refurbished Laboratory Freezers Is Critical
Before any laboratory freezer is placed back into service, it must be carefully tested for:
Consistent temperature control and uniformity across internal zones
Compressor functionality and refrigeration system performance
Seal integrity and insulation efficiency to prevent temperature loss
Electrical safety and alarm system operation
Thorough testing minimizes the risk of temperature excursions, equipment failure, and product loss—especially for temperature-sensitive items like reagents, biological samples, and vaccines.
Our structured testing protocol ensures that all used and refurbished laboratory freezers meet or exceed manufacturer specifications and industry expectations.
Key Testing Procedures for Laboratory Freezers
1. Visual and Structural Inspection
Examine the exterior for dents, corrosion, or physical damage
Check door gaskets, hinges, and latches for wear and functionality
Inspect power cords, control panels, and internal compartments
2. Functional Startup and System Check
Power on the unit to verify startup sequence, control panel functionality, and display readability
Test programmable settings, alarms, and door-open sensors
Ensure proper door closure and sealing performance
3. Temperature Performance and Stability Testing
Test temperature sensors using certified thermometers or probes
Monitor chamber temperature at multiple points over extended run periods
Verify temperature uniformity and accuracy across common lab setpoints (e.g., -20°C, -30°C)
4. Compressor and Refrigeration System Evaluation
Test compressor startup, cycling behavior, and operating noise
Check condenser coils, evaporators, and fans for performance and cleanliness
Inspect for refrigerant leaks or pressure issues that may affect efficiency
5. Electrical Safety and Compliance Verification
Confirm proper grounding and insulation of all electrical components
Conduct safety testing to meet laboratory equipment electrical standards
Verify functionality of alarms for power loss, temperature excursions, and system faults
6. Final Quality Assurance and Runtime Validation
Conduct multi-day test cycle to confirm stable performance under continuous use
Record temperature data, alarm responses, and compressor cycling metrics
Complete final inspection and prepare detailed service documentation
Reliable Cold Storage, Backed by Testing Excellence
Each refurbished laboratory freezer from American Instrument Exchange is tested and certified for cold storage accuracy, safety, and performance. Whether upright, undercounter, flammable-material rated, or specialty-purpose, our lab freezers are restored to meet real-world research and clinical demands.
Trust American Instrument Exchange for dependable, tested, and warrantied laboratory refrigeration—ready to support your lab from day one.
Repair and Refurbishment Protocol for Used Laboratory Freezers Certified Cold Storage Performance from American Instrument Exchange
At American Instrument Exchange, every used laboratory freezer we offer is subjected to a comprehensive repair and refurbishment protocol. Whether it’s a general-purpose lab freezer, flammable-material grade unit, or undercounter model, our goal is to restore each system to peak performance—ensuring consistent temperature control and reliable operation.
Why Choose a Refurbished Laboratory Freezer from American Instrument Exchange?
• Fully tested for cold storage accuracy and operational safety
• Backed by a warranty
• Cost-effective alternative to new refrigeration equipment
• Sustainably refurbished to reduce environmental impact
• Serviced by expert technicians with decades of laboratory equipment experience
Step-by-Step Refurbishment Protocol
Every laboratory freezer from American Instrument Exchange follows a detailed, multi-stage process to ensure top-tier performance and reliability:
1. Initial Intake & Inspection
• Visual inspection for dents, corrosion, or structural damage
• Mechanical check of door hinges, gaskets, seals, and internal components
• Documentation of missing parts or areas requiring repair or replacement
2. Cleaning and Decontamination
• Internal and external cleaning using non-abrasive cleaners
• Decontamination/cleaning of all surfaces to remove biological or chemical residues
• Thorough cleaning of shelving, drawers, and removable interior parts
3. Mechanical and Electrical Repairs
• Replacement or repair of worn mechanical parts (door latches, seals, hinges, etc.)
• Inspection and restoration of control interfaces, thermostats, sensors, and displays
• Evaluation of wiring, relays, fuses, and power supply components for safety and integrity
4. Refrigeration System and Compressor Evaluation
• Testing of compressor function, condenser coils, and evaporators
• Inspection for refrigerant leaks and pressure performance (if applicable)
• Verification of proper airflow, fan operation, and defrost cycles
5. Temperature Calibration and Performance Testing
• Testing of temperature sensors and control boards
• Verification of temperature stability and uniformity throughout the chamber
• Testing of multiple setpoints (e.g., -20°C to -30°C) over extended operating periods
6. Safety and Compliance Checks
• Inspection of grounding and electrical insulation per lab safety standards
• Testing of alarm systems (if applicable) for temperature excursions or power failure
7. Final Quality Control and Documentation
• Multi-day operational test
• Final cleaning, inspection, and performance validation
• Detailed service report with temperature logs and repair notes
Trust the Experts at American Instrument Exchange
With over 50 years of industry experience, American Instrument Exchange is a leading provider of high-quality refurbished laboratory equipment. Our proven laboratory refrigerator refurbishment protocol ensures consistent, accurate cold storage—so you can safeguard your samples with confidence.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
