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Thermo Scientific Forma 3940 Glass Door Refrigerated Environmental Chamber – Used and Refurbished
The Thermo Scientific Forma 3940 Glass Door Environmental Chamber is a large-capacity refrigerated stability chamber designed for pharmaceutical stability testing, environmental simulation, product shelf-life studies, and laboratory research requiring precise temperature and humidity control. Featuring a 29 cu. ft. (821 L) stainless steel chamber, a temperature range of 0°C to 60°C, active relative humidity regulation, and an insulated glass observation door, the Forma 3940 provides a controlled environment for demanding laboratory applications.
Available used and refurbished from American Instrument Exchange, this Thermo Forma 3940 offers laboratories a cost-effective alternative to purchasing a new environmental stability chamber. Its glass door allows researchers to observe samples without opening the chamber, helping reduce environmental disturbances during extended testing procedures.
This particular unit, AIE product code 3175B INC, combines integrated refrigeration, steam-based humidification, digital environmental controls, and Thermo Scientific's directed airflow system. These features make it particularly suitable for pharmaceutical manufacturers, biotechnology laboratories, quality-control facilities, and research institutions requiring reproducible temperature and humidity conditions.
Key Features
Large 29 cu. ft. (821 L) refrigerated environmental chamber
Insulated glass observation door for viewing samples during incubation
Temperature range from 0°C to 60°C
Temperature control of approximately ±0.1°C at 37°C
Temperature uniformity of approximately ±0.3°C between 25°C and 37°C
Active relative humidity control from above ambient to 95% RH at 37°C
Humidity accuracy of approximately ±5% RH
Digital temperature and humidity displays
Microprocessor-controlled temperature and humidity regulation
Programmable environmental ramp-and-soak profiles
Integrated refrigeration and steam-generator humidification
Thermo Scientific directed horizontal airflow system
Stainless steel interior with adjustable shelving
Automatic refrigeration defrost system
Independent overtemperature and undertemperature protection
Remote alarm and monitoring connections
208/220V, 60 Hz electrical configuration
Refurbished and tested by American Instrument Exchange
90-day warranty included
Thermo Forma 3940 Glass Door Overview
The Thermo Scientific Forma 3940 is a large reach-in environmental chamber developed for laboratories requiring simultaneous control of temperature and relative humidity.
Unlike conventional heated incubators, which primarily regulate temperatures above ambient conditions, the Forma 3940 incorporates refrigeration, heating, humidification, and dehumidification systems.
This allows laboratories to establish controlled environmental conditions for pharmaceutical stability studies, material testing, product conditioning, and selected biological research applications.
The chamber provides approximately 821 liters of interior capacity, accommodating substantial quantities of packaged products, laboratory vessels, sample containers, and other materials.
This particular Forma 3940 incorporates an insulated glass observation door rather than the solid insulated door found on some other configurations.
The glass door provides visibility into the chamber, allowing laboratory personnel to inspect samples, verify equipment placement, and observe experimental conditions without repeatedly opening the cabinet.
Reducing unnecessary door openings helps minimize temperature and humidity disturbances, especially during long-term stability studies.
The chamber incorporates Thermo Scientific's directed airflow system, which distributes conditioned air horizontally across the shelves.
A programmable microprocessor control system maintains the selected temperature and humidity conditions while providing digital operating information.
The stainless steel interior and adjustable shelving make the chamber suitable for a broad range of laboratory sample configurations.
Common Applications
The Thermo Forma 3940 Glass Door Environmental Chamber is particularly well suited for pharmaceutical stability testing, product shelf-life evaluation, environmental simulation, and industrial quality-control procedures.
Pharmaceutical laboratories can use the chamber to evaluate drug substances, finished products, packaging materials, and other samples under controlled temperature and humidity conditions.
Its operating range accommodates commonly used pharmaceutical stability conditions, including 25°C/60% RH, 30°C/65% RH, and 40°C/75% RH, subject to appropriate qualification and monitoring.
Biotechnology laboratories may use the chamber for environmental conditioning of research materials, diagnostic products, and selected biological samples.
Industrial laboratories can use it for accelerated aging studies, packaging evaluations, material conditioning, and investigations involving moisture sensitivity.
The glass observation door makes this configuration particularly attractive for applications where researchers need to inspect samples or equipment frequently.
Selected agricultural and biological research procedures may also benefit from the chamber's combination of temperature control, humidity regulation, and visual access.
Additional temperature-controlled laboratory equipment is available through American Instrument Exchange's selection of used and refurbished incubators.
Sample Types & Environmental Testing Applications
The Thermo Forma 3940 accommodates a broad range of materials requiring controlled temperature and relative humidity.
Typical applications include:
Pharmaceutical drug substances and finished products
Stability-testing samples
Packaged pharmaceutical products
Medical device materials
Diagnostic products and reagents
Biotechnology research materials
Polymers, plastics, and adhesives
Packaging and moisture-barrier materials
Accelerated aging samples
Industrial quality-control materials
Agricultural and biological research samples
The chamber's large interior provides flexibility for accommodating different sample containers, packaged products, trays, and research apparatus.
Adjustable shelves allow laboratories to organize samples by test condition, product batch, or study schedule.
For stability studies, samples should be arranged to maintain sufficient clearance for conditioned air to circulate across the chamber.
Excessive loading or blocked airflow pathways may affect temperature and humidity uniformity.
Glass Observation Door & Environmental Stability
One of the distinguishing features of this Thermo Forma 3940 is its insulated glass observation door.
The glass door allows laboratory personnel to inspect samples without opening the chamber, helping preserve controlled environmental conditions during extended experiments.
Frequent door openings can introduce surrounding laboratory air, causing changes in chamber temperature and relative humidity.
These disturbances may require the refrigeration, heating, and humidification systems to operate for additional time before the chamber returns to its selected conditions.
By allowing visual inspection through the door, the Forma 3940 reduces the need for unnecessary access.
The manufacturer describes a heated exterior glass door designed to reduce condensation and maintain visibility under humid operating conditions.
This is especially useful when the chamber operates at elevated relative humidity.
The glass door also provides practical advantages for laboratories conducting visual observations, inspecting sample containers, or monitoring equipment positioned inside the chamber.
However, the glass door is not a substitute for a light-protected chamber when a testing protocol requires samples to remain in darkness.
For light-sensitive pharmaceutical stability studies, laboratories should use appropriate light-blocking measures or select a suitable solid-door configuration.
Refrigerated Temperature Control & Uniformity
The Thermo Forma 3940 incorporates an integrated heating and refrigeration system designed to maintain chamber temperatures from 0°C to 60°C.
This operating range allows laboratories to perform both below-ambient and elevated-temperature environmental testing.
Temperature regulation is managed by a microprocessor controller using an RTD temperature sensor.
The controller provides digital setpoint adjustment in 0.1°C increments.
Manufacturer specifications indicate temperature control of approximately ±0.1°C at 37°C and temperature uniformity of approximately ±0.3°C between 25°C and 37°C under specified conditions.
Temperature control describes the system's ability to maintain the selected setpoint over time, while uniformity describes differences between locations within the chamber.
These characteristics are important for pharmaceutical stability studies because environmental differences between samples can affect test reproducibility.
The refrigeration system allows the chamber to maintain temperatures below ambient laboratory conditions.
Actual temperature performance depends on chamber loading, laboratory ambient conditions, airflow clearance, and the frequency of door openings.
Active Humidity Control & Steam-Generator Humidification
The Thermo Forma 3940 incorporates an electronically controlled humidification system designed to maintain elevated relative humidity during environmental testing.
A steam generator introduces moisture into the circulating chamber air.
A humidity sensor continuously monitors chamber conditions and provides feedback to the controller.
The chamber can regulate relative humidity from above ambient conditions to approximately 95% RH at 37°C.
Manufacturer specifications indicate humidity control accuracy of approximately ±5% RH under defined operating conditions.
Humidity setpoints are adjustable in 1% increments.
This capability is particularly useful for pharmaceutical stability studies, packaging evaluations, and material-conditioning procedures where moisture exposure must be controlled.
The chamber also incorporates dehumidification functionality, although the minimum attainable relative humidity depends on temperature, ambient conditions, refrigeration operation, and installed options.
The humidity system requires an appropriate water supply and drainage arrangement.
Thermo Scientific specifies water with suitable mineral content and electrical resistivity to support reliable steam-generator operation.
The system can operate with a compatible pressurized water supply or an appropriately arranged external reservoir.
Proper water quality, regular maintenance, and periodic cleaning of the steam generator are important for maintaining reliable humidity regulation.
Directed Airflow System & Chamber Uniformity
The Thermo Forma 3940 incorporates a directed airflow system designed to distribute conditioned air uniformly throughout the chamber.
A positive-pressure supply plenum on one side of the cabinet directs air across the shelves.
A return plenum on the opposite side draws air back through the environmental-control system.
This creates horizontal airflow across the sample compartment.
The directed airflow design is particularly useful in large environmental chambers because substantial sample loads can restrict natural air circulation.
Unlike top-down systems that rely on airflow through open wire shelves, the Forma 3940 can distribute conditioned air across solid shelf surfaces.
This helps maintain consistent environmental conditions when the chamber contains packaged products, trays, or laboratory equipment.
The system also supports recovery following routine door openings.
For best performance, samples should be positioned to avoid blocking the supply and return plenums.
Programmable Temperature & Humidity Profiles
The Thermo Forma 3940 incorporates programmable microprocessor controls that support both fixed environmental setpoints and automated operating sequences.
The controller allows laboratories to establish temperature and humidity conditions appropriate for specific testing procedures.
Manufacturer documentation describes ramp-and-soak programming capabilities for environmental profiles.
These programs can be used to maintain a selected condition for a defined period before transitioning to another temperature or humidity setpoint.
This capability is useful for accelerated aging studies, product conditioning, environmental cycling, and other research procedures involving changing conditions.
Digital displays provide direct readings of chamber temperature and relative humidity.
Temperature setpoints are adjustable in 0.1°C increments, while humidity setpoints are adjustable in 1% RH increments.
The programmable controller provides more flexibility than conventional incubators designed to maintain a single fixed temperature.
For regulated studies requiring electronic data records, laboratories should verify the available monitoring, communication, and data-logging functions on the installed controller.
Pharmaceutical Stability Testing & ICH Applications
The Thermo Forma 3940 Glass Door Environmental Chamber is well suited for pharmaceutical stability studies requiring controlled temperature and humidity.
Stability testing evaluates how environmental conditions affect the quality of pharmaceutical products over time.
Commonly used ICH stability-study conditions include 25°C/60% RH, 30°C/65% RH, and 40°C/75% RH, depending on the applicable protocol.
The Forma 3940's temperature and humidity operating ranges accommodate these conditions.
Its programmable controller allows operators to establish defined environmental setpoints, while the directed airflow system helps maintain consistent conditions across the chamber.
The large interior capacity is useful for laboratories evaluating multiple product batches or substantial quantities of packaged materials.
The glass observation door provides additional convenience when frequent visual inspection is required.
However, laboratories conducting light-sensitive stability studies should consider the effects of light exposure through the glass door.
The ability to maintain a particular temperature and humidity setpoint does not independently establish regulatory compliance.
Laboratories performing regulated stability studies should complete appropriate qualification, calibration, environmental mapping, monitoring, and documentation.
Chamber Construction & Sample Accessibility
The Thermo Forma 3940 incorporates a stainless steel interior designed for durability and ease of cleaning.
The chamber measures approximately 31 inches wide, 27 inches deep, and 60 inches high.
The exterior cabinet measures approximately 38 inches wide, 32 inches deep, and 88.5 inches high.
The manufacturer's standard configuration includes six adjustable stainless steel shelves, with support for up to nineteen shelves.
The actual number of shelves included with AIE SKU 3175B INC should be verified.
The shelves can accommodate packaged products, laboratory vessels, sample containers, and other materials compatible with the chamber environment.
The directed airflow system supports the use of solid shelving while maintaining circulation across sample positions.
The insulated glass observation door provides convenient visibility into the chamber while helping reduce unnecessary environmental disturbances.
Because the Forma 3940 is a large refrigerated environmental chamber, installation planning should account for electrical service, water supply, drainage, ventilation, and delivery access.
Safety Systems & Remote Environmental Monitoring
The Thermo Forma 3940 incorporates independent overtemperature and undertemperature safety controls.
These systems provide protection against abnormal chamber temperatures outside the established operating limits.
Audible and visual alarms alert operators to relevant environmental deviations.
The chamber also provides connections for compatible external monitoring and alarm systems.
Manufacturer documentation describes remote alarm contacts and analog outputs for temperature and humidity monitoring.
These features can support external recorders and monitoring systems used during extended stability studies.
For regulated applications, independent temperature and humidity monitoring may be necessary to establish documented environmental histories.
Laboratories should verify the installed interfaces and establish appropriate alarm-response procedures.
Thermo Forma 3940 Glass Door Specifications
Specification
Details
Manufacturer
Thermo Scientific / Forma
Model
3940
AIE Product Code
3175B INC
Equipment Type
Refrigerated Environmental / Stability Chamber
Door Configuration
Insulated glass observation door
Chamber Capacity
29 cu. ft. (approximately 821 L)
Temperature Range
0°C to 60°C
Temperature Control
±0.1°C at 37°C
Temperature Uniformity
±0.3°C between 25°C and 37°C
Temperature Resolution
0.1°C
Temperature Controller
Digital microprocessor PID
Temperature Sensor
RTD
Refrigeration
Integrated compressor refrigeration
Relative Humidity Range
Above ambient to 95% RH at 37°C
Humidity Accuracy
±5% RH
Humidity Resolution
1% RH
Humidification
Steam generator
Dehumidification
Integrated; lower RH range depends on conditions and options
Temperature/Humidity Programming
Programmable ramp-and-soak
Air Circulation
Directed horizontal airflow plenum
Chamber Interior
Stainless steel
Exterior Construction
Powder-coated steel
Door Condensation Control
Heated glass door design
Standard Manufacturer Shelves
6
Maximum Shelves
19
Shelves Included with AIE Unit
Not specified; verify
Interior Dimensions (W × D × H)
31" × 27" × 60"
Exterior Dimensions (W × D × H)
38" × 32" × 88.5"
AIE Listed Weight
Approximately 765 lb.
Electrical Requirements
208/220V, 60 Hz; verify nameplate
Water Supply
Pressurized or compatible external reservoir
Temperature Safety
Independent overtemperature and undertemperature protection
Remote Monitoring
Analog outputs and remote alarm contacts
CO₂ Control
Optional on platform; not confirmed for this unit
Warranty
90 days through American Instrument Exchange
Specifications compiled from Thermo Scientific manufacturer documentation and American Instrument Exchange product information. Actual shelf quantity, electrical configuration, installed options, and shipping requirements should be confirmed for this particular refurbished unit.
Thermo Forma 3940 Glass Door Frequently Asked Questions
What is the Thermo Forma 3940 Glass Door Environmental Chamber used for?
The Thermo Forma 3940 is designed for pharmaceutical stability testing, product shelf-life studies, environmental simulation, biotechnology research, and other applications requiring controlled temperature and relative humidity.
What is the advantage of the glass door?
The insulated glass door allows laboratory personnel to inspect samples without opening the chamber. This reduces unnecessary temperature and humidity disturbances and makes the chamber useful for experiments requiring frequent visual observation.
What is the capacity of the Thermo Forma 3940?
The chamber provides approximately 29 cu. ft., or 821 liters, of interior capacity.
What is the temperature range of the Forma 3940?
The chamber operates from 0°C to 60°C, allowing it to maintain temperatures below and above ambient laboratory conditions.
Does the Thermo Forma 3940 control humidity?
Yes. The Forma 3940 incorporates active humidity regulation, with a manufacturer-specified range extending from above ambient conditions to approximately 95% RH at 37°C.
Can the Forma 3940 be used for ICH stability testing?
Yes. The chamber can maintain commonly used pharmaceutical stability-study conditions, including 25°C/60% RH and 40°C/75% RH. Laboratories conducting regulated studies should perform appropriate qualification, calibration, and monitoring.
Is the glass door suitable for light-sensitive stability studies?
Not necessarily. Although the glass door provides convenient sample visibility, laboratories conducting light-sensitive studies should consider light exposure and use appropriate protective measures or a solid-door chamber when required by the testing protocol.
Does the Forma 3940 have refrigeration?
Yes. The chamber incorporates integrated refrigeration, allowing it to maintain temperatures below ambient laboratory conditions.
Can the Forma 3940 run programmed environmental cycles?
Yes. The programmable microprocessor controller supports temperature and humidity profiles for environmental testing and conditioning procedures.
How does the directed airflow system work?
The directed airflow system distributes conditioned air horizontally across the chamber shelves through supply and return plenums. This helps maintain consistent environmental conditions throughout the chamber.
How many shelves does the Forma 3940 accommodate?
The manufacturer-standard configuration includes six shelves, with a maximum of nineteen. The number included with this particular refurbished unit should be verified.
Does this Forma 3940 have CO₂ control?
CO₂ regulation was available as an option on the Forma 3940 platform, but AIE's listing for SKU 3175B INC does not confirm that the necessary hardware is installed.
What electrical supply does the Forma 3940 require?
The unit is listed for 208/220V, 60 Hz operation. The exact electrical requirements should be verified against the equipment nameplate before installation.
Is this Thermo Forma 3940 refurbished?
The Thermo Forma 3940 Glass Door Environmental Chamber offered by American Instrument Exchange is used and refurbished. AIE technicians inspect, clean, and test environmental chambers using calibrated temperature and humidity recording equipment to verify operating accuracy and stability. Refrigeration, heating, humidification, dehumidification, airflow, alarms, and other installed functions are evaluated as applicable. Components are repaired or replaced as necessary, and refurbished equipment includes a 90-day warranty.
Click Here to see a video of the Thermo Forma 3940 Incubator on our YouTube channel.
Testing Procedures for Used and Refurbished Laboratory Incubators Ensure Quality and Stability Before Use
Used and refurbished laboratory incubators from American Instrument Exchange are thoroughly tested to ensure optimal performance and temperature stability with laboratory safety standards. Each unit undergoes a detailed inspection and functionality assessment to meet the needs of research, clinical, and industrial labs.
Why Testing Used Laboratory Incubators Is Essential
Before a laboratory incubator is reintroduced into any work environment, it must be tested for:
• Temperature uniformity and accuracy
• Airflow and humidity control (if applicable)
• Door seal integrity and insulation effectiveness
• Electrical and safety system compliance
Comprehensive testing reduces the risk of culture loss, contamination, and equipment failure—especially critical in applications involving cell culture, microbiology, pharmaceutical research, and diagnostics.
Our multi-point testing protocol for used and refurbished incubators ensures reliability, safety, and performance across all models and brands.
Key Testing Procedures for Refurbished and Used Laboratory Incubators
1. Initial Visual Inspection
• Check for cosmetic damage, corrosion, and wear to exterior surfaces, door hinges, and gasket seals
• Inspect power cord, wiring, and display panel for any defects or signs of tampering
• Confirm that shelves, chamber components, and internal fixtures are present and undamaged
2. Functional Testing
• Power on the incubator and verify all display indicators and alarms function correctly
• Test door latch and seal mechanisms for proper closure and insulation
• Run basic temperature cycles to ensure the unit maintains stability over time
3. Temperature Accuracy and Uniformity Tests
• Test internal sensors and controllers using temperature probes
• Measure temperature consistency at multiple chamber locations over several hours
• Confirm that programmable temperature settings respond accurately
4. Airflow and Humidity Control (if applicable)
• Test internal fan operation and airflow distribution
• For humidified incubators, inspect and test humidity reservoirs, sensors, and control systems
• Check for condensation buildup and confirm environmental stability
5. Electrical Safety and Compliance Checks
• Ensure all electrical components are properly grounded
• Perform insulation resistance and leakage current tests
• Verify compliance with current electrical safety standards for laboratory equipment
6. Final Quality Assurance Checklist
• Perform full cycle testing at various temperature setpoints
• Document performance benchmarks and results
All refurbished incubators from American Instrument Exchange are backed by our commitment to quality and precision. With our strict testing procedures, you can rely on your incubator to deliver dependable results from day one.
Repair and Refurbishment Protocol for Used Laboratory Incubators Performance and Quality from American Instrument Exchange
At American Instrument Exchange, every used laboratory incubator we sell goes through a repair and refurbishment protocol. Whether it’s a standard, CO₂, or refrigerated incubator, our goal is to restore each unit to laboratory-level performance—ensuring temperature accuracy, environmental stability, and long-term reliability in your lab.
Why Choose a Refurbished Laboratory Incubator from American Instrument Exchange?
• Fully tested for performance and safety
• Backed by a warranty
• Cost-effective alternative to new equipment
• Environmentally sustainable through reuse and restoration
• Refurbished by expert technicians with decades of lab equipment experience
Step-by-Step Refurbishment Protocol
Every incubator at American Instrument Exchange follows this comprehensive, multi-stage process:
1. Initial Intake & Inspection
• Visual inspection for cosmetic wear, corrosion, dents, or broken components
• Mechanical assessment of door hinges, gaskets, seals, and chamber components
• Document any missing parts or issues requiring repair or replacement
2. Cleaning and Decontamination
• Thorough internal and external cleaning using non-abrasive solutions
• Decontamination/cleaning of surfaces to remove biological, chemical, or particulate residue
• Cleaning of removable parts (e.g., shelves, trays, etc.)
3. Mechanical and Electrical Repair
• Repair or replacement of worn mechanical components such as door latches, fans, hinges, and seals
• Evaluation and repair of control panels, switches, thermostats, and displays
• Inspection and testing of wiring, fuses, relays, and power supplies
4. Environmental Control System Assessment
• For CO₂ incubators: CO₂ sensors, regulators, and gas delivery systems are tested
• For refrigerated incubators: compressors, condensers, and cooling systems are evaluated for performance and leaks
• Fan motors and airflow systems are tested to ensure uniform environmental conditions
5. Temperature and Sensor Testing
• All temperature sensors and controllers are tested using thermometers/probes
• Uniformity and accuracy tested at multiple chamber locations
• For humidified or CO₂ incubators, humidity and CO₂ stability are verified
6. Safety System Testing
• Test of over-temperature protection systems and alarms
• Evaluation of door sensors, safety interlocks, and power failure recovery
7. Final Quality Control and Documentation
• Full performance test run over 24 hours
• Validation of setpoints for temperature, CO₂ (if applicable), and humidity (if applicable)
• Final inspection and cleaning before packaging
• Complete service report
Trust the Experts at American Instrument Exchange
With over 50 years in the lab equipment industry, American Instrument Exchange is a trusted source for high-quality refurbished laboratory incubators. Our proven refurbishment protocol ensures every unit is reliable, accurate, and ready to meet the demands of your lab from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
