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Thermo Scientific Forma 3940 Refrigerated Environmental Chamber – Used and Refurbished
The Thermo Scientific Forma 3940 Refrigerated Environmental Chamber is a large-capacity, precision-controlled laboratory chamber designed for pharmaceutical stability testing, shelf-life studies, environmental simulation, and biological research. Featuring a spacious 29 cu. ft. (821 L) chamber, a temperature range of 0°C to 60°C, active humidity regulation up to 95% relative humidity, and a programmable microprocessor controller, the Forma 3940 provides controlled environmental conditions for demanding laboratory applications.
Available used and refurbished from American Instrument Exchange, the Thermo Forma 3940 offers laboratories a cost-effective alternative to purchasing a new environmental stability chamber. Its integrated refrigeration, steam-based humidification, directed airflow system, and programmable temperature and humidity profiles make it particularly attractive for pharmaceutical manufacturers, biotechnology companies, research institutions, and industrial quality-control laboratories.
This particular unit, AIE product code 3175 INC, is configured as a refrigerated temperature and humidity chamber. The Forma 3940 platform was also available with optional CO₂ control, but that feature has not been confirmed for this individual unit.
Key Features
Large 29 cu. ft. (821 L) environmental chamber
Temperature range from 0°C to 60°C
Temperature stability of approximately ±0.1°C between 20°C and 37°C
Temperature uniformity of approximately ±0.3°C between 20°C and 37°C
Active relative-humidity control from above ambient to 95% RH at 37°C
Humidity control accuracy of approximately ±5% RH
Integrated refrigeration with 1/4 HP compressor
Thermo Scientific directed airflow plenum system
Programmable Watlow microprocessor PID temperature controller
Temperature and humidity ramp-and-soak programming, up to 40 steps
Dual digital LED temperature and humidity displays
RTD temperature sensor and capacitive humidity sensor
Steam-generator humidification system
Automatic defrost capability
Independent overtemperature and undertemperature protection
Audible and visual environmental alarms
Stainless steel interior with adjustable shelving
Remote monitoring and alarm connections
Refurbished and tested by American Instrument Exchange
90-day warranty included
Thermo Forma 3940 Overview
The Thermo Scientific Forma 3940 is a full-size reach-in environmental chamber developed for laboratories requiring simultaneous control of temperature and relative humidity.
Unlike conventional refrigerated incubators, which regulate temperature without necessarily controlling moisture, the Forma 3940 incorporates independent heating, cooling, humidification, and dehumidification functions.
This combination allows laboratories to maintain defined environmental conditions for extended periods or program changes in temperature and humidity during controlled testing procedures.
The chamber provides approximately 821 liters of usable interior volume, making it suitable for large sample batches, packaged products, laboratory vessels, and selected research equipment.
Thermo Scientific's directed airflow system circulates conditioned air horizontally across the chamber's shelf positions, helping maintain consistent environmental conditions even when the chamber contains substantial sample loads.
A programmable Watlow microprocessor controller provides precise temperature and humidity regulation, with digital displays for monitoring operating conditions.
The stainless steel interior offers a durable, easily maintained environment for laboratory testing.
The Forma 3940 is particularly useful for pharmaceutical stability studies, product-conditioning procedures, and other applications where reproducible temperature and humidity conditions are essential.
Common Applications
The Thermo Forma 3940 is well suited for pharmaceutical stability testing, biotechnology research, product development, environmental simulation, and industrial quality-control procedures.
Pharmaceutical laboratories can use the chamber to evaluate the stability of drug substances, finished products, packaging materials, and other samples exposed to controlled temperature and humidity.
The chamber's operating range supports commonly used stability-study conditions, including 25°C/60% RH, 30°C/65% RH, and 40°C/75% RH, subject to appropriate qualification and verification.
Biotechnology laboratories may use the Forma 3940 for environmental conditioning of research materials, reagents, and packaged biological products.
Industrial laboratories can use it for accelerated aging studies, material conditioning, moisture-sensitivity testing, and packaging evaluations.
The large chamber is also useful for selected agricultural and biological research applications, including insect studies and experiments requiring controlled temperature and humidity.
The Forma 3940 accommodates a broad range of materials requiring controlled temperature and relative humidity.
Typical applications include:
Pharmaceutical drug substances and finished products
Stability-testing samples
Packaged pharmaceutical products
Medical device materials
Diagnostic products and reagents
Biotechnology research materials
Polymers, plastics, and adhesives
Packaging and moisture-barrier materials
Industrial quality-control samples
Insect and agricultural research materials
Accelerated aging and shelf-life studies
The large chamber provides flexibility for accommodating different sample containers, packaging formats, and research apparatus.
Adjustable shelving allows laboratories to organize samples according to test conditions, product types, or study schedules.
For stability studies, sample placement should allow sufficient clearance for conditioned air to circulate across all shelf positions.
Excessive loading or blocked airflow pathways may affect temperature and humidity uniformity.
Refrigerated Temperature Control & Stability
The Thermo Scientific 3940 reach-in incubator incorporates a heating and refrigeration system designed to maintain chamber temperatures from 0°C to 60°C.
The refrigeration system uses a 1/4 HP air-cooled compressor, allowing the chamber to maintain temperatures below ambient laboratory conditions.
Temperature regulation is managed by a Watlow microprocessor PID controller using an RTD temperature sensor.
The controller provides digital setpoint adjustment and temperature readings in 0.1°C increments.
Manufacturer specifications indicate temperature stability of approximately ±0.1°C and temperature uniformity of approximately ±0.3°C between 20°C and 37°C under defined operating conditions.
Temperature stability describes variations over time at a measurement location, while uniformity describes differences between positions within the chamber.
These characteristics are important for pharmaceutical stability studies because environmental differences between samples can affect experimental reproducibility.
The chamber's refrigeration system also allows it to maintain lower temperatures during testing procedures that require conditions below normal laboratory ambient temperature.
Actual temperature performance depends on ambient conditions, sample loading, airflow clearance, and the frequency of door openings.
Active Humidity Control & Steam Generation
One of the most important features of the Thermo Forma 3940 is its integrated humidity-control system.
The chamber uses a steam generator to introduce controlled moisture into the circulating air.
A capacitive humidity sensor continuously monitors chamber relative humidity and provides feedback to the Watlow controller.
The system can maintain relative humidity from above ambient conditions to approximately 95% RH at 37°C, with manufacturer-specified accuracy of approximately ±5% RH.
Humidity setpoints can be adjusted in 1% increments.
This capability is particularly useful for pharmaceutical stability testing, packaging studies, and material-conditioning procedures where moisture exposure must be controlled.
The chamber also incorporates dehumidification functionality, allowing the system to reduce moisture levels within its operating envelope.
The attainable humidity range depends on the selected temperature, ambient conditions, refrigeration operation, and installed options.
The standard humidification system requires an appropriate water supply and drainage arrangement.
Thermo specifies demineralized water with a resistivity of approximately 0.5–1 MΩ-cm for the system.
Water consumption can reach approximately 14 liters per day under demanding operating conditions.
The manufacturer also describes the use of a suitable gravity-fed reservoir when a compatible pressurized water supply is unavailable.
Proper water quality and routine maintenance are essential for reliable humidity regulation and steam-generator performance.
Directed Airflow System & Environmental Uniformity
The Thermo Forma 3940 incorporates a directed airflow system designed to maintain uniform conditions throughout the large chamber.
A positive-pressure supply plenum on one side of the chamber distributes conditioned air across the shelves.
A return plenum on the opposite side draws air back through the environmental-control system.
This arrangement directs airflow horizontally across the sample compartment.
Unlike systems that rely primarily on downward airflow through open wire shelves, the Thermo Scientific 3940 reach-in incubator's directed airflow design can maintain circulation across solid shelf surfaces.
This is particularly useful when the chamber contains packaged products, trays, or other materials that could obstruct vertical airflow.
The system helps reduce temperature differences between shelf positions and promotes recovery following routine door openings.
For laboratories performing long-term stability studies, consistent airflow is important because samples must experience comparable environmental conditions throughout the chamber.
Proper sample arrangement remains essential, and airflow openings should not be blocked.
Programmable Temperature & Humidity Profiles
The Forma 3940 incorporates programmable Watlow microprocessor controllers that support both fixed setpoints and automated environmental sequences.
Manufacturer documentation describes ramp-and-soak programming with up to 40 steps.
This allows laboratories to establish a sequence of temperature and humidity conditions for controlled testing procedures.
For example, a laboratory may maintain samples at one temperature and humidity setpoint for a defined period before transitioning to another condition.
This capability can support accelerated aging studies, environmental cycling, product-development experiments, and research involving changing environmental conditions.
The digital displays provide direct readings of temperature and relative humidity.
Temperature settings are adjustable in 0.1°C increments, while humidity settings are adjustable in 1% RH increments.
The programmable controllers provide more flexibility than conventional incubators designed to maintain only a single temperature setpoint.
For laboratories requiring detailed electronic records, the available monitoring and communication functions should be evaluated in relation to the installed controller generation and external data-collection equipment.
Pharmaceutical Stability Testing & ICH Applications
The Thermo Scientific 3940 reach-in incubator is particularly attractive for pharmaceutical stability testing because it provides controlled temperature and humidity conditions within a large-capacity chamber.
Pharmaceutical stability studies evaluate how environmental factors affect the quality of drug substances and finished products over time.
Common testing conditions described in ICH stability guidelines include 25°C/60% RH, 30°C/65% RH, and 40°C/75% RH, depending on the product and applicable testing protocol.
The Forma 3940's temperature and humidity operating ranges accommodate these commonly used conditions.
Its programmable controller allows operators to establish defined environmental setpoints, while the directed airflow system promotes uniform conditions across sample locations.
The chamber's substantial interior volume is especially useful for laboratories evaluating multiple product batches or large quantities of packaged material.
However, the ability to achieve an ICH temperature and humidity setpoint does not independently establish regulatory compliance.
Laboratories performing regulated stability studies should complete appropriate qualification, calibration, temperature and humidity mapping, monitoring, and documentation.
When properly qualified and maintained, the Forma 3940 can serve as an important component of a pharmaceutical stability-testing program.
Thermo Scientific 3940 reach-in incubator Chamber Construction & Sample Accessibility
The Thermo Forma 3940 incorporates a stainless steel interior designed for durability and ease of cleaning.
The chamber measures approximately 31 inches wide, 27 inches deep, and 60 inches high, providing substantial usable space for packaged products, laboratory vessels, and other test materials.
The exterior cabinet measures approximately 38 inches wide, 32 inches deep, and 88.5 inches high.
The manufacturer's standard configuration includes six shelves, with support for up to nineteen shelves.
Actual shelf quantity and configuration should be verified for AIE SKU 3175 INC.
The chamber is designed to accommodate solid shelves while maintaining conditioned airflow through its directed plenum system.
The insulated door helps reduce heat and moisture exchange with the surrounding laboratory.
An adjustable door-heating system helps manage condensation under humid operating conditions.
Because the Forma 3940 is a large, refrigerated environmental chamber, installation planning should account for electrical service, water supply, drainage, ventilation, and adequate access for delivery.
Safety Systems & Remote Environmental Monitoring
The Thermo Scientific 3940 reach-in incubator incorporates independent overtemperature and undertemperature safety controls.
These systems provide protection against abnormal operating conditions outside the programmed temperature range.
Audible and visual alarms alert operators to temperature and humidity deviations.
The chamber also provides remote alarm contacts for integration with compatible external monitoring equipment.
Manufacturer documentation describes 4–20 mA outputs for remote transmission of environmental data, including temperature and humidity.
CO₂ monitoring outputs are also documented for appropriately equipped configurations.
These connections can support external recording and monitoring systems used by laboratories conducting extended stability studies.
For regulated applications, independent monitoring equipment and appropriate alarm-response procedures should be established according to the laboratory's quality requirements.
Thermo Forma 3940 Specifications
Specification
Details
Manufacturer
Thermo Scientific / Forma
Model
3940
AIE Product Code
3175 INC
Equipment Type
Refrigerated Environmental / Stability Chamber
Chamber Capacity
29 cu. ft. (approximately 821 L)
Temperature Range
0°C to 60°C
Temperature Stability
±0.1°C at 20–37°C
Temperature Uniformity
±0.3°C at 20–37°C
Temperature Resolution
0.1°C
Temperature Controller
Watlow microprocessor PID
Temperature Sensor
RTD
Refrigeration
Integrated, 1/4 HP air-cooled compressor
Refrigerant
R134a in documented manufacturer configuration; verify nameplate
Relative Humidity Range
Above ambient to 95% RH at 37°C
Humidity Accuracy
±5% RH
Humidity Resolution
1% RH
Humidity Controller
Watlow microprocessor PID
Humidity Sensor
Capacitive thin-film polymer
Humidification
Steam generator
Dehumidification
Integrated
Humidification Water Quality
Approximately 0.5–1 MΩ-cm resistivity
Maximum Published Water Consumption
Approximately 14 L/day
Water Supply Pressure
Gravity feed to 40 psi
Temperature/Humidity Programming
Single setpoint or ramp-and-soak, up to 40 steps
Air Circulation
Directed horizontal airflow plenum
Chamber Interior
Stainless steel
Door
Insulated, with adjustable door heating
Standard Manufacturer Shelves
6
Maximum Shelves
19
Shelves Included with AIE Unit
Not specified; verify
Interior Dimensions (W × D × H)
31" × 27" × 60"
Exterior Dimensions (W × D × H)
38" × 32" × 88.5"
Electrical Requirements
208/220V, 60 Hz; verify nameplate
Remote Monitoring
4–20 mA outputs and remote alarm contacts
Overtemperature Protection
Independent adjustable thermostat
Undertemperature Protection
Independent adjustable thermostat
Temperature/Humidity Alarms
Audible and visual
CO₂ Control
Optional on platform; not confirmed for this unit
Warranty
90 days through American Instrument Exchange
Specifications compiled from Thermo Scientific manufacturer documentation and American Instrument Exchange product information. Optional CO₂ regulation, actual shelving, electrical configuration, and installed accessories should be confirmed for this particular refurbished chamber.
The Thermo Forma 3940 is a refrigerated environmental chamber designed for pharmaceutical stability testing, shelf-life studies, material conditioning, biotechnology research, and other applications requiring controlled temperature and relative humidity.
What is the capacity of the Forma 3940?
The chamber provides approximately 29 cu. ft., or 821 liters, of interior capacity.
What is the temperature range of the Thermo Forma 3940?
The Forma 3940 operates from 0°C to 60°C, allowing it to maintain temperatures below and above ambient laboratory conditions.
Does the Forma 3940 control humidity?
Yes. The Forma 3940 incorporates active humidification and dehumidification systems. The manufacturer specifies humidity control from above ambient to approximately 95% RH at 37°C.
Can the Thermo Forma 3940 be used for ICH stability testing?
Yes. The chamber can maintain commonly used pharmaceutical stability-testing conditions, including 25°C/60% RH and 40°C/75% RH. Laboratories conducting regulated studies should complete appropriate qualification, calibration, and monitoring.
Does the Forma 3940 have refrigeration?
Yes. The chamber incorporates a 1/4 HP air-cooled refrigeration system that allows it to maintain temperatures below ambient laboratory conditions.
Can the Forma 3940 run programmed temperature and humidity cycles?
Yes. The Watlow microprocessor controllers support ramp-and-soak programming with up to 40 steps.
What type of humidity system does the Forma 3940 use?
The chamber uses a steam generator and capacitive humidity sensor to regulate relative humidity. The system requires an appropriate supply of demineralized water and a suitable drain connection.
What is the directed airflow system?
The directed airflow system circulates conditioned air horizontally across the chamber's shelves using supply and return plenums. This helps maintain consistent environmental conditions throughout the chamber, including when solid shelves are installed.
Does the Thermo Forma 3940 have CO₂ control?
CO₂ regulation was available as an option on the Forma 3940 platform. However, AIE's listing for SKU 3175 INC does not confirm that the required sensor, controller, and gas connections are installed.
How many shelves does the Thermo Scientific 3940 reach-in incubator accommodate?
The manufacturer-standard configuration includes six shelves, with support for up to nineteen. The number of shelves included with this particular refurbished unit should be verified.
What electrical supply does the Forma 3940 require?
AIE lists the unit for 208/220V, 60 Hz operation. The exact electrical requirements and plug configuration should be verified against the equipment nameplate.
Is this Thermo Forma 3940 refurbished?
The Thermo Forma 3940 offered by American Instrument Exchange is used and refurbished. AIE technicians inspect, clean, and test environmental chambers using calibrated temperature and humidity recording equipment to verify operating accuracy and stability. Refrigeration, heating, humidification, dehumidification, airflow, alarms, and other installed functions are evaluated as applicable. Components are repaired or replaced as necessary, and refurbished equipment includes a 90-day warranty.
Click Here to see a video of the Thermo Forma 3940 Incubator on our YouTube channel.
Testing Procedures for Used and Refurbished Laboratory Incubators Ensure Quality and Stability Before Use
Used and refurbished laboratory incubators from American Instrument Exchange are thoroughly tested to ensure optimal performance and temperature stability with laboratory safety standards. Each unit undergoes a detailed inspection and functionality assessment to meet the needs of research, clinical, and industrial labs.
Why Testing Used Laboratory Incubators Is Essential
Before a laboratory incubator is reintroduced into any work environment, it must be tested for:
• Temperature uniformity and accuracy
• Airflow and humidity control (if applicable)
• Door seal integrity and insulation effectiveness
• Electrical and safety system compliance
Comprehensive testing reduces the risk of culture loss, contamination, and equipment failure—especially critical in applications involving cell culture, microbiology, pharmaceutical research, and diagnostics.
Our multi-point testing protocol for used and refurbished incubators ensures reliability, safety, and performance across all models and brands.
Key Testing Procedures for Refurbished and Used Laboratory Incubators
1. Initial Visual Inspection
• Check for cosmetic damage, corrosion, and wear to exterior surfaces, door hinges, and gasket seals
• Inspect power cord, wiring, and display panel for any defects or signs of tampering
• Confirm that shelves, chamber components, and internal fixtures are present and undamaged
2. Functional Testing
• Power on the incubator and verify all display indicators and alarms function correctly
• Test door latch and seal mechanisms for proper closure and insulation
• Run basic temperature cycles to ensure the unit maintains stability over time
3. Temperature Accuracy and Uniformity Tests
• Test internal sensors and controllers using temperature probes
• Measure temperature consistency at multiple chamber locations over several hours
• Confirm that programmable temperature settings respond accurately
4. Airflow and Humidity Control (if applicable)
• Test internal fan operation and airflow distribution
• For humidified incubators, inspect and test humidity reservoirs, sensors, and control systems
• Check for condensation buildup and confirm environmental stability
5. Electrical Safety and Compliance Checks
• Ensure all electrical components are properly grounded
• Perform insulation resistance and leakage current tests
• Verify compliance with current electrical safety standards for laboratory equipment
6. Final Quality Assurance Checklist
• Perform full cycle testing at various temperature setpoints
• Document performance benchmarks and results
All refurbished incubators from American Instrument Exchange are backed by our commitment to quality and precision. With our strict testing procedures, you can rely on your incubator to deliver dependable results from day one.
Repair and Refurbishment Protocol for Used Laboratory Incubators Performance and Quality from American Instrument Exchange
At American Instrument Exchange, every used laboratory incubator we sell goes through a repair and refurbishment protocol. Whether it’s a standard, CO₂, or refrigerated incubator, our goal is to restore each unit to laboratory-level performance—ensuring temperature accuracy, environmental stability, and long-term reliability in your lab.
Why Choose a Refurbished Laboratory Incubator from American Instrument Exchange?
• Fully tested for performance and safety
• Backed by a warranty
• Cost-effective alternative to new equipment
• Environmentally sustainable through reuse and restoration
• Refurbished by expert technicians with decades of lab equipment experience
Step-by-Step Refurbishment Protocol
Every incubator at American Instrument Exchange follows this comprehensive, multi-stage process:
1. Initial Intake & Inspection
• Visual inspection for cosmetic wear, corrosion, dents, or broken components
• Mechanical assessment of door hinges, gaskets, seals, and chamber components
• Document any missing parts or issues requiring repair or replacement
2. Cleaning and Decontamination
• Thorough internal and external cleaning using non-abrasive solutions
• Decontamination/cleaning of surfaces to remove biological, chemical, or particulate residue
• Cleaning of removable parts (e.g., shelves, trays, etc.)
3. Mechanical and Electrical Repair
• Repair or replacement of worn mechanical components such as door latches, fans, hinges, and seals
• Evaluation and repair of control panels, switches, thermostats, and displays
• Inspection and testing of wiring, fuses, relays, and power supplies
4. Environmental Control System Assessment
• For CO₂ incubators: CO₂ sensors, regulators, and gas delivery systems are tested
• For refrigerated incubators: compressors, condensers, and cooling systems are evaluated for performance and leaks
• Fan motors and airflow systems are tested to ensure uniform environmental conditions
5. Temperature and Sensor Testing
• All temperature sensors and controllers are tested using thermometers/probes
• Uniformity and accuracy tested at multiple chamber locations
• For humidified or CO₂ incubators, humidity and CO₂ stability are verified
6. Safety System Testing
• Test of over-temperature protection systems and alarms
• Evaluation of door sensors, safety interlocks, and power failure recovery
7. Final Quality Control and Documentation
• Full performance test run over 24 hours
• Validation of setpoints for temperature, CO₂ (if applicable), and humidity (if applicable)
• Final inspection and cleaning before packaging
• Complete service report
Trust the Experts at American Instrument Exchange
With over 50 years in the lab equipment industry, American Instrument Exchange is a trusted source for high-quality refurbished laboratory incubators. Our proven refurbishment protocol ensures every unit is reliable, accurate, and ready to meet the demands of your lab from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
