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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Tuttnauer 3870EAP 85L Automatic Large-Capacity Autoclave

Fully Tested & Warrantied*
Brand : Tuttnauer
Product Code : SKU 0581C A-CLAVE NEW

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All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Tuttnauer 3870EAP 85L Automatic Large-Capacity Autoclave – New

The Tuttnauer 3870EAP 85L Automatic Autoclave combines the capacity of a large sterilizer with the convenience and automation of an advanced tabletop system. Designed for laboratories, veterinary facilities, clinics, surgery centers, research institutions, and other high-volume environments, the 3870EAP provides an approximately 85-liter chamber, automatic sterilization programs, closed-door active drying, cycle monitoring, printed documentation, and simple single-touch operation.

American Instrument Exchange is a distributor of brand-new Tuttnauer autoclaves and sterilizers, supplying laboratories and professional facilities throughout Massachusetts, New England, the Northeast, and across the United States. The Tuttnauer 3870EAP is supplied new from the manufacturer and includes the applicable Tuttnauer manufacturer’s warranty.

With a chamber measuring approximately 15 inches in diameter by 30 inches deep, the 3870EAP provides dramatically more processing capacity than conventional tabletop autoclaves. It can accommodate longer instruments, large quantities of smaller instruments, and up to approximately 15 standard full-size cassettes. For organizations that have outgrown smaller 19-, 23-, or 27-liter sterilizers but want more automation than a manual large-capacity autoclave provides, the 3870EAP fills an important position in the Tuttnauer product line.

Tuttnauer 3870EAP Key Features

  • Brand-new Tuttnauer automatic steam autoclave

  • Large 85-liter / approximately 22-gallon chamber

  • Approximately 15-inch-diameter × 30-inch-deep chamber

  • Automatic microprocessor-controlled operation

  • Three preset sterilization programs

  • Single-touch cycle operation

  • Closed-door active drying system

  • Fast and slow exhaust options for different load requirements

  • Suitable for compatible wrapped and unwrapped instruments

  • Large chamber accommodates longer instruments and high-volume loads

  • Capacity for up to approximately 15 standard full-size cassettes

  • Two large instrument trays

  • Standard integrated printer for cycle documentation

  • Cycle monitoring and recovery following power interruption

  • Replaceable HEPA air filter

  • Water-level detection with automatic shutoff protection

  • Digital display of operating information

  • 230 V, 50–60 Hz operation

  • Approximately 3,000 W heating system

  • Brand new from Tuttnauer

  • Includes Tuttnauer manufacturer’s warranty

Overview

The Tuttnauer 3870EAP is a large-capacity automatic steam autoclave designed for facilities that need considerably more sterilization capacity than a conventional tabletop unit can provide.

Tuttnauer currently positions the 3870EAP as an 85-liter automatic large-capacity autoclave, making it particularly well suited for demanding professional environments where both throughput and ease of operation are important.

Its cylindrical chamber measures approximately 15 inches in diameter by 30 inches deep. That combination of chamber diameter and depth provides considerably more loading flexibility than smaller tabletop autoclaves and allows the system to accommodate longer compatible instruments as well as larger batches of smaller items.

Where the 3870EAP becomes particularly interesting is its combination of capacity and automation. Unlike the manual 3870M, the 3870EAP incorporates automatic cycle control designed to simplify routine operation and reduce the amount of direct operator intervention required during processing.

Three preset sterilization programs allow operators to select appropriate processing conditions for commonly encountered loads. Single-touch controls simplify cycle initiation, while the system monitors operating conditions throughout the process.

The 3870EAP also incorporates closed-door active drying. This is particularly valuable when processing compatible wrapped instruments or pouches because effective drying helps prepare sterilized packages for handling and storage following the cycle.

An integrated printer provides physical cycle documentation, while monitoring and recovery functions help preserve cycle information following power failures or interruptions.

For busy facilities that need an 85-liter chamber but prefer automatic operation over a manual sterilizer, the 3870EAP offers a compelling combination of capacity, productivity, documentation, and ease of use.

Tuttnauer 3870EAP Common Applications

  • High-volume sterilization of compatible reusable instruments

  • Processing of wrapped instrument packs and pouches

  • Sterilization of unwrapped solid instruments

  • Processing of longer instruments that may not fit smaller tabletop chambers

  • Veterinary and animal research instrument sterilization

  • Medical and surgical instrument processing

  • Academic and institutional laboratory support

  • Biotechnology and life-science research facilities

  • Pharmaceutical and industrial quality-control applications

  • Shared laboratory sterilization areas

  • Centralized instrument-processing departments

  • Facilities upgrading from smaller tabletop autoclaves

Tuttnauer 3870EAP Ideal Laboratory and Facility Environments

The Tuttnauer 3870EAP is particularly well suited for organizations that have substantial sterilization requirements but still want a relatively compact, self-contained system.

Research laboratories may benefit from the large chamber when multiple users or research groups share sterilization equipment. Instead of repeatedly processing small loads through a conventional tabletop autoclave, appropriate materials can potentially be consolidated into larger batches.

Universities and academic institutions can benefit for similar reasons. Shared research facilities, teaching laboratories, core laboratories, and centralized equipment rooms often support numerous users, making both chamber capacity and straightforward operation important considerations.

Veterinary hospitals and animal research facilities may appreciate the 30-inch chamber depth when processing longer compatible instruments or larger quantities of reusable equipment. Medical clinics and surgery centers with appropriate loads may benefit from the same combination of chamber size and automated operation.

Biotechnology, pharmaceutical, environmental-testing, food-testing, and industrial laboratories may also use the 3870EAP as a centralized sterilization resource for appropriate materials.

The automatic controls can be particularly useful in shared facilities. Rather than requiring every operator to manage a manual sterilization sequence, the 3870EAP provides preset programs and automated cycle control that can help simplify routine operation.

Facilities should nevertheless evaluate their actual load types carefully. Organizations requiring specialized pre-vacuum processing for complex hollow or porous loads should compare the 3870EAP with Tuttnauer systems specifically designed for pre- and post-vacuum operation.

Automatic Steam Sterilization

The Tuttnauer 3870EAP uses saturated steam under controlled temperature and pressure conditions to process compatible heat- and moisture-resistant materials.

Automatic microprocessor-based control manages the sterilization sequence, reducing the amount of direct operator intervention required compared with a manual autoclave.

Three preset sterilization programs support common processing requirements. Operators select the appropriate program and initiate the cycle using the control panel, after which the sterilizer automatically manages the programmed sequence.

Fast and slow exhaust options provide additional flexibility. Fast exhaust can help reduce cycle time when processing appropriate solid loads, while slow exhaust allows chamber pressure to decrease more gradually where rapid depressurization would be undesirable.

Following sterilization, the 3870EAP uses closed-door active drying to help remove residual moisture from compatible loads.

This feature can be particularly valuable when processing wrapped instruments. Dry packaging is important for appropriate handling and storage following sterilization, and active drying provides a more controlled process than simply allowing materials to cool after steam exposure.

The 3870EAP also incorporates a replaceable HEPA filter associated with the drying system, helping maintain filtered air introduction during the drying process.

Tuttnauer 3870EAP Chamber Capacity and Workflow

The defining feature of the Tuttnauer 3870EAP is its approximately 85-liter, or 22-gallon, chamber.

The cylindrical chamber measures approximately 15 inches in diameter by 30 inches deep, providing substantially greater loading space than conventional tabletop sterilizers.

The chamber accommodates two large trays and can hold approximately 15 standard full-size cassettes, giving buyers a practical indication of its high-volume processing capability.

For comparison, a Tuttnauer 2540M provides approximately 23 liters of chamber capacity, while the 3870EAP provides roughly 85 liters. This means the 3870EAP offers more than three times the nominal chamber volume of the smaller system.

That additional capacity can substantially change sterilization workflow.

Facilities that currently run repeated loads through smaller autoclaves may be able to consolidate appropriate materials into fewer cycles. This can reduce operator involvement and make better use of staff time, particularly in busy centralized sterilization areas.

The 30-inch chamber depth also provides a physical advantage for compatible longer instruments that simply cannot fit into smaller 18- or 19-inch-deep chambers.

Capacity should always be evaluated alongside load requirements, however. The largest chamber is not automatically the best choice. Facilities should consider daily instrument volume, load configuration, cycle requirements, available space, and utility requirements when selecting an autoclave.

Closed-Door Active Drying

One of the most important distinctions between the automatic 3870EAP and the manual 3870M is the 3870EAP's closed-door active drying system.

Following sterilization, the system actively assists in removing moisture while the chamber remains closed. This provides a more controlled drying process and can be particularly valuable when processing compatible wrapped instruments and pouches.

Effective drying matters because residual moisture can interfere with handling and storage of packaged instruments after sterilization.

The 3870EAP incorporates filtered air into the drying process through a replaceable HEPA filter. This supports drying while helping protect the chamber environment as the load transitions from sterilization to completion.

For organizations processing wrapped loads routinely, this capability may provide a significant workflow advantage over a basic manual autoclave.

Cycle Monitoring, Printing, and Recovery

The Tuttnauer 3870EAP provides documentation and monitoring capabilities that are especially useful in professional and high-volume environments.

A standard integrated printer produces physical cycle records that can be retained as part of a facility's sterilization documentation procedures.

The control system monitors cycle operation and provides operating information to the user throughout processing.

The 3870EAP also incorporates cycle-information recovery following certain power failures or interruptions. This allows the system to preserve relevant cycle information rather than simply losing the record when electrical service is unexpectedly interrupted.

These capabilities make the 3870EAP particularly attractive to facilities moving away from older manual autoclaves where documentation may depend heavily on handwritten records.

Documentation requirements vary by facility and application, so organizations should establish appropriate procedures for reviewing, storing, and verifying sterilization records.

Choosing the Right New Tuttnauer Autoclave

The Tuttnauer 3870EAP is a strong choice for facilities that need large chamber capacity but prefer automated operation, active drying, and cycle documentation over a traditional manual system.

The most natural comparison is with the Tuttnauer 3870M. Both models provide approximately 85 liters of chamber capacity and an approximately 15-inch-diameter × 30-inch-deep chamber.

The major difference is how the systems operate.

The 3870M emphasizes manual simplicity. It can be an excellent choice for facilities with trained operators that value straightforward controls and do not require advanced automation.

The 3870EAP adds automatic cycle management, preset programs, closed-door active drying, cycle monitoring, printing, and other convenience features. For facilities processing frequent loads or employing multiple operators, these capabilities may justify the additional investment.

Customers should also distinguish the 3870EAP from Tuttnauer's 3870HSG-WS. Although both use an approximately 85-liter chamber, the HSG-WS is designed around pre- and post-vacuum processing and is intended for applications requiring those more advanced capabilities.

Available space and electrical service must also be considered. The 3870EAP is considerably larger than a standard tabletop sterilizer and requires 230 V electrical service.

American Instrument Exchange can help customers compare the 3870EAP with the 3870M, smaller Tuttnauer tabletop autoclaves, and more advanced pre/post-vacuum models based on load type, chamber requirements, daily throughput, available utilities, documentation requirements, and budget.

Tuttnauer 3870EAP Key Specifications

Specification Details
Manufacturer Tuttnauer
Model 3870EAP
Condition Brand new from manufacturer
Sterilizer Type Large-capacity automatic steam autoclave
Chamber Capacity Approximately 85 L / 22 gal
Chamber Dimensions 15 in diameter × 30 in deep (approximately 385 × 760 mm)
Exterior Dimensions Approximately 26 in W × 20.7 in H × 34.4 in D (660 × 525 × 875 mm)
Chamber Construction Stainless steel
Number of Trays 2
Tray Dimensions Approximately 26.6 in deep; two tray widths approximately 11.3 and 13.8 in
Standard Cassette Capacity Up to approximately 15 full-size cassettes
Sterilization Method Saturated steam under pressure
Control System Automatic microprocessor control
Preset Sterilization Programs 3
Drying Closed-door active drying
Exhaust Options Fast and slow exhaust
Air Filtration Replaceable HEPA filter
Cycle Documentation Integrated printer
Cycle Monitoring Automatic monitoring with cycle-information recovery
Water Protection Water-level detection and automatic shutoff
Display Digital operating display
Electrical Requirements 230 V, 50–60 Hz
Power Consumption Approximately 3,000 W
Current Approximately 13 A
Installation Type Large tabletop / benchtop sterilizer
Warranty Tuttnauer manufacturer’s warranty

Current specifications reflect Tuttnauer technical information for the 3870 automatic platform and current manufacturer positioning of the 3870EAP. Customers should confirm the exact current production configuration, included accessories, cycle programs, electrical requirements, installation requirements, and warranty terms with American Instrument Exchange when ordering.

Installation and Utility Requirements

The Tuttnauer 3870EAP requires more installation planning than a conventional tabletop autoclave because of its chamber size, overall dimensions, weight, and electrical requirements.

The sterilizer measures approximately 26 inches wide × 20.7 inches high × 34.4 inches deep. Facilities should allow additional space for ventilation, door movement, loading and unloading, maintenance, and service access.

The 30-inch-deep chamber and large front door should also be considered when determining the working clearance required in front of the sterilizer.

The 3870EAP operates on approximately 230 V, 50–60 Hz electrical service and uses a heating system rated at approximately 3,000 W. Appropriate electrical service should be confirmed before the unit is ordered.

Unlike large institutional autoclaves that depend on a central steam supply, the 3870EAP is designed as a self-contained sterilizer and generates steam internally.

The supporting surface or stand must be capable of safely supporting the autoclave, process water, trays, and maximum expected load.

Appropriate water quality is important for reliable long-term operation. Water that does not meet manufacturer requirements can contribute to scale formation, chamber deposits, heater deterioration, valve problems, and increased maintenance requirements.

Because the 3870EAP is significantly larger than a conventional tabletop autoclave, customers should also evaluate building access, doorways, elevators, loading docks, final placement, and available electrical service before delivery.

American Instrument Exchange can help customers review these considerations prior to ordering.

Why Buy a New Tuttnauer 3870EAP from American Instrument Exchange?

American Instrument Exchange supplies brand-new Tuttnauer autoclaves directly to laboratories and professional facilities throughout New England, the Northeast, and across the United States. The Tuttnauer 3870EAP is supplied new from the manufacturer and includes the applicable Tuttnauer manufacturer’s warranty.

Selecting an 85-liter autoclave involves more than comparing chamber capacity and purchase price. Load type, drying requirements, electrical service, available space, documentation needs, operator workflow, and expected daily throughput all influence which sterilizer will work best.

American Instrument Exchange can help customers evaluate these factors before ordering.

For organizations comparing the 3870EAP with the 3870M, the decision often comes down to workflow. The manual 3870M provides large capacity with straightforward controls, while the 3870EAP adds automatic operation, active drying, preset programs, cycle monitoring, and printed documentation.

Our Haverhill, Massachusetts location gives laboratories, biotechnology companies, universities, veterinary facilities, healthcare organizations, pharmaceutical companies, and other customers throughout Massachusetts and New England a regional source for new Tuttnauer sterilization equipment.

Because American Instrument Exchange supplies both brand-new Tuttnauer autoclaves and professionally refurbished sterilizers, customers can compare new and refurbished equipment based on capacity, features, warranty preferences, budget, and project timeline.

Customers can contact American Instrument Exchange for current pricing, availability, shipping information, electrical requirements, and assistance selecting the appropriate Tuttnauer autoclave for their facility.

Frequently Asked Questions

Is the Tuttnauer 3870EAP sold new by American Instrument Exchange?

Yes. American Instrument Exchange offers the 3870EAP brand new from Tuttnauer rather than as a used or refurbished autoclave.

What is the chamber capacity of the Tuttnauer 3870EAP?

The 3870EAP provides approximately 85 liters, or roughly 22 gallons, of chamber capacity.

What are the chamber dimensions of the Tuttnauer 3870EAP?

The chamber measures approximately 15 inches in diameter by 30 inches deep.

Is the Tuttnauer 3870EAP automatic?

Yes. The 3870EAP is an automatic large-capacity autoclave with microprocessor-controlled operation and preset sterilization programs.

How many sterilization programs does the 3870EAP have?

The 3870EAP provides three preset sterilization programs for commonly encountered processing requirements.

Does the Tuttnauer 3870EAP have active drying?

Yes. The 3870EAP uses closed-door active drying to help remove residual moisture following sterilization.

Can the 3870EAP process wrapped instruments?

Yes. The 3870EAP is designed to process compatible wrapped as well as unwrapped instruments when appropriate cycles, packaging, and loading procedures are followed.

Does the 3870EAP have a printer?

Yes. A printer is included for cycle documentation.

Does the Tuttnauer 3870EAP use a HEPA filter?

Yes. The drying system incorporates a replaceable HEPA filter.

What happens if power is interrupted during a cycle?

The 3870EAP incorporates cycle-monitoring and recovery capabilities designed to retain relevant cycle information following certain power interruptions. Operators should follow facility procedures to determine whether an interrupted load requires reprocessing.

How many trays does the 3870EAP have?

The system uses two large instrument trays.

How many standard cassettes can the 3870EAP hold?

Tuttnauer lists capacity for approximately 15 standard full-size cassettes.

What electrical service does the Tuttnauer 3870EAP require?

The current 3870 platform is designed for approximately 230 V, 50–60 Hz electrical service with roughly 3,000 W of power consumption. Exact electrical requirements should be confirmed for the unit being ordered.

Does the 3870EAP require a building steam connection?

No. The 3870EAP is a self-contained sterilizer that generates steam internally rather than requiring a central building steam supply.

What is the difference between the Tuttnauer 3870EAP and 3870M?

Both provide approximately 85 liters of capacity and a 15-inch × 30-inch chamber. The 3870M is a manual autoclave, while the 3870EAP adds automatic cycle control, preset programs, closed-door active drying, cycle monitoring, and printed documentation.

Is the 3870EAP a pre-vacuum autoclave?

The 3870EAP should not be confused with Tuttnauer's dedicated pre/post-vacuum 3870HSG-WS. Facilities specifically requiring pre- and post-vacuum processing should evaluate the HSG-WS or another model designed for that application.

Who is the Tuttnauer 3870EAP best suited for?

The 3870EAP is particularly well suited for busy laboratories, veterinary facilities, clinics, surgery centers, universities, research institutions, biotechnology companies, and other organizations that need high sterilization capacity with automatic operation.

Should I choose the 3870M or 3870EAP?

The 3870M may be preferable when manual simplicity and lower system complexity are priorities. The 3870EAP is generally the stronger choice when automatic operation, active drying, preset programs, and cycle documentation are important.

Can American Instrument Exchange supply the Tuttnauer 3870EAP throughout New England?

Yes. American Instrument Exchange supplies new Tuttnauer equipment throughout Massachusetts, New Hampshire, Maine, Vermont, Rhode Island, Connecticut, the broader Northeast, and nationwide.

Can American Instrument Exchange help with delivery and installation planning?

Yes. Because the 3870EAP is considerably larger than a conventional tabletop autoclave, American Instrument Exchange can help customers review dimensions, electrical service, delivery access, placement, and other installation considerations before ordering.

CLICK HERE to see the Tuttnauer 3870EAP Class S Autoclave on our YouTube channel

Testing Procedures for Used and Refurbished Laboratory Equipment

Ensure Accuracy, Safety, and Dependable Performance Across Applications

At American Instrument Exchange, all used and refurbished laboratory equipment undergoes a rigorous, multi-point testing protocol to ensure optimal performance, operational safety, and long-term reliability. Whether the equipment is destined for research, diagnostics, quality control, or production environments, our thorough inspection and testing process is designed to meet the highest standards of laboratory excellence.

Why Testing Used Lab Equipment Is Essential

Before any refurbished laboratory equipment is returned to service, it must be carefully tested to verify:

• Functional integrity and operational performance
• Setpoint accuracy and repeatability (where applicable)
• User interface responsiveness and control features

Proper testing reduces the risk of equipment failure, measurement inaccuracies, or user hazards—helping to ensure consistent results in clinical, academic, biotech, and industrial labs.

Our standardized lab equipment testing procedures are tailored to each equipment type, ensuring every unit meets manufacturer specifications and industry benchmarks.

Key Testing Procedures for Refurbished and Used Laboratory Equipment

1. Initial Visual Inspection

• Examine equipment housing for signs of wear, corrosion, or damage
• Check ports, power cords, and exterior components for tampering or deterioration
• Verify that internal and external parts (racks, shelves, connectors, accessories) are present and undamaged

2. Functional Startup and Operational Testing

• Power on the equipment and verify startup diagnostics
• Confirm functionality of displays, buttons, switches, and control panels
• Run basic functions to confirm proper response and behavior under standard operating conditions

3. Testing and Performance Verification

• Test internal sensors or control systems using industry-standard tools
• Perform operational tests to validate accuracy and consistency
• Verify key performance specifications such as temperature control, timing, speed, or measurement outputs, depending on equipment type

4. Mechanical and Electrical System Testing

• Evaluate motors, pumps, fans, or other moving parts for smooth operation
• Inspect and test wiring, relays, fuses, and circuit boards for safety and reliability
• Test power delivery and grounding compliance

5. Safety and Compliance Checks

• Ensure equipment is grounded and insulated to meet laboratory safety standards
• Test alarms, interlocks, emergency stops, or safety shutdown systems if applicable

6. Final Quality Assurance and Documentation

• Perform extended runtime testing
• Document operational logs, testing results, and any repairs or adjustments made
• Complete a final inspection, thorough cleaning, and packaging for delivery

Trusted Quality from American Instrument Exchange

With over 50 years of experience in laboratory equipment refurbishment, American Instrument Exchange is committed to delivering certified, lab-ready instruments backed by expert testing. Our testing protocols ensure that each piece of equipment—regardless of type—is safe, accurate, and dependable from day one.

Whether you're equipping a startup lab or expanding a high-throughput facility, you can count on our refurbished laboratory equipment to perform with precision and reliability.

Refurbishment Protocol for Used Laboratory Equipment from American Instrument Exchange

At American Instrument Exchange, every piece of used laboratory equipment we offer undergoes a multi-step refurbishment process. Whether it's an analytical balance, centrifuge, freezer, oven, or any other essential lab instrument, our goal is to restore each unit to peak performance—ensuring accuracy, safety, and long-term reliability in scientific, clinical, industrial, and academic environments.

Why Choose Refurbished Lab Equipment from American Instrument Exchange?

• Thoroughly tested for performance, precision, and safety
• Backed by a warranty
• A cost-effective alternative to new equipment
• Environmentally sustainable through equipment reuse and waste reduction
• Serviced by expert technicians with decades of laboratory equipment experience

Step-by-Step Refurbishment Protocol

Every instrument and system refurbished at American Instrument Exchange follows a detailed, industry-aligned process:

1. Initial Intake & Inspection

• Complete visual and structural inspection for cosmetic damage, wear, or corrosion
• Mechanical assessment of hinges, seals, fasteners, motors, and moving parts
• Missing components and damaged items are documented for repair or replacement

2. Cleaning and Decontamination

• Full internal and external cleaning using non-abrasive, lab-safe solutions
• Removal of biological, chemical, or particulate contamination
• Disassembly and cleaning of removable parts such as trays, shelves, and filters

3. Mechanical and Electrical Repair

• Replacement or repair of worn or broken mechanical parts
• Evaluation and servicing of control panels, sensors, switches, and displays
• Testing and repair of electrical wiring, fuses, circuit boards, and power supplies

4. Functional System Testing

• Assessment of all major functions specific to the equipment type (e.g., speed, temperature, force, weight, timing)
• Operation of control interfaces, programming menus, and digital displays
• Verification of stabilization time, responsiveness, and user input reliability

5. Testing and Performance Verification

• Testing of internal sensors, controllers, and measurement systems using certified tools
• Multi-point testing to ensure repeatability, accuracy, and performance consistency
• Confirmation of user-defined setpoints, timing sequences, or programmable cycles

6. Safety and Compliance Checks

• Testing of safety interlocks, alarms, and over-limit protection systems (as applicable)
• Electrical safety inspections, including grounding and insulation verification

7. Final Quality Assurance and Documentation

• Full operational testing under simulated lab conditions
• Completion of performance benchmarks, testing  results, and repair logs
• Final cleaning and visual inspection

Trust the Experts at American Instrument Exchange

With over 50 years of experience in the laboratory equipment industry, American Instrument Exchange is a trusted leader in high-quality refurbished lab instruments. Our refurbishment protocols ensure that every piece of equipment we sell is lab-ready—offering the precision, performance, and durability your team can count on.

Whether you’re outfitting a new lab or expanding an existing operation, choose American Instrument Exchange for tested, warrantied, and cost-effective laboratory equipment.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.