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Sartorius MA100H Infrared Moisture Analyzer with Halogen Heater

Fully Tested & Warrantied*
Brand : Sartorius
Product Code : SKU 0693B BALANCE
Size: $9730.00
Color: 03-22-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Sartorius MA100H Infrared Moisture Analyzer with Halogen Heater – New

The Sartorius MA100H Infrared Moisture Analyzer combines analytical-balance weighing performance with rapid halogen infrared drying for accurate determination of moisture and dry-matter content. With a 100 g weighing capacity, 0.1 mg weighing resolution, moisture readings to 0.001%, and a halogen heating system operating from 30°C to 180°C, the MA100H is designed for demanding quality-control, research, formulation, and method-development applications.

Available brand new from American Instrument Exchange, this MA100H-000115V1 configuration uses a fast-response halogen infrared heater for rapid and uniform sample drying. The instrument supports standard, quick, gentle, and multi-phase drying programs, automatic endpoint determination, storage for up to 30 programs, extensive result formats, statistical data storage, and sophisticated method development for laboratories analyzing a variety of sample types.

The MA100H provides significantly greater weighing sensitivity and method flexibility than a basic moisture analyzer, making it particularly useful for laboratories where moisture content is an important quantitative quality parameter.

This instrument is supplied new and includes the applicable Sartorius manufacturer warranty.

Key Features

  • 100 g maximum weighing capacity

  • 0.1 mg weighing resolution

  • Moisture resolution to 0.001%

  • Recommended moisture range of 0.005–99.995%

  • Fast-response halogen infrared heating system

  • 30°C to 180°C temperature range

  • Temperature adjustable in 1°C increments

  • Standard, quick, gentle, and phase drying modes

  • Automatic endpoint searching and parameter recognition

  • Fully automatic and semi-automatic analysis modes

  • Up to 30 stored drying programs

  • Statistics storage for up to 9,999 measurements

  • Built-in calibration weight

  • Built-in reproTEST function

  • Motorized sample-chamber cover

  • 90 mm diameter sample pan

  • RS232C data interface

  • Password protection

  • Multiple moisture, dry-weight, residue, and weight-loss result formats

  • Plug&Dry heater exchange system

  • 115 V configuration

  • Brand new from American Instrument Exchange

  • Sartorius manufacturer warranty included

Overview

The Sartorius MA100H is a high-accuracy thermogravimetric moisture analyzer designed to determine moisture content by continuously measuring sample mass during controlled infrared heating.

A sample is placed on the weighing pan and heated according to a defined temperature and drying program. As moisture and other volatile components leave the sample, the integrated analytical weighing system measures the corresponding decrease in mass.

The MA100 then calculates moisture content, dry matter, residual mass, weight loss, or other selected results.

Integrating weighing and drying within a single instrument can dramatically shorten moisture-analysis procedures compared with traditional oven loss-on-drying methods.

The MA100 platform is particularly sophisticated because it combines 0.1 mg weighing resolution with multiple drying profiles, automatic endpoint recognition, method storage, statistical capabilities, and interchangeable infrared heating technologies.

This MA100H configuration uses Sartorius's halogen heating system, providing rapid heating across a 30°C to 180°C operating range.

Common Applications

The Sartorius MA100H is well suited for moisture and dry-matter analysis in pharmaceutical, chemical, food, cosmetics, agricultural, environmental, plastics, materials-science, and industrial quality-control laboratories.

Food laboratories can use thermogravimetric moisture analysis for powders, grains, starches, ingredients, processed foods, dairy products, and other materials where moisture influences product quality, processing characteristics, shelf life, or formulation.

Pharmaceutical and chemical laboratories may use the MA100H for raw materials, powders, granulates, intermediates, formulations, research samples, and quality-control testing.

Cosmetics laboratories can analyze powders, creams, raw materials, and formulations, while industrial and materials laboratories can use the MA100H for a variety of moisture-sensitive materials.

Because multiple methods can be stored and recalled, the MA100H is especially useful for laboratories routinely analyzing different sample types.

Ideal Laboratory Types

The MA100H is particularly well suited for pharmaceutical manufacturers, quality-control laboratories, chemical companies, food and beverage laboratories, cosmetics companies, agricultural laboratories, materials-science facilities, contract testing laboratories, universities, and research and development organizations.

It is especially valuable where moisture analysis is performed frequently enough that conventional drying-oven procedures become inefficient.

The integrated system allows laboratories to weigh, dry, monitor, calculate, and report moisture results from a single instrument.

For facilities performing repetitive quality-control measurements throughout the day, that can provide a significant improvement in sample throughput.

High-Accuracy Moisture Determination

The MA100H incorporates a weighing system with 0.1 mg resolution.

This allows the instrument to detect relatively small changes in sample mass during drying and supports moisture readings with resolution as fine as 0.001%.

Sartorius identifies a recommended moisture range extending from approximately 0.005% to 99.995%.

The high-resolution weighing system is particularly useful when moisture represents only a small fraction of total sample mass or when laboratories need good reproducibility between repeated measurements.

For many applications, Sartorius recommends sample quantities in the approximate range of 5 to 15 g, although the weighing system itself supports loads up to 100 g.

Understanding Thermogravimetric Moisture Analysis

The MA100H determines moisture using the thermogravimetric loss-on-drying principle.

The instrument first measures the initial mass of the sample.

The halogen infrared heater then raises the sample to the programmed drying temperature.

As water and other volatile components leave the material, the sample becomes lighter. The MA100 continuously monitors this change in mass.

Once the selected endpoint criterion has been reached, the instrument stops the analysis and calculates the requested result.

This integrated approach eliminates many of the separate handling steps associated with conventional oven loss-on-drying analysis.

Fast Halogen Infrared Heating

The MA100H uses a halogen lamp as its infrared heating source.

Halogen heating provides rapid response and efficient energy transfer to the sample, making it well suited for routine moisture analysis where short test times are important.

The heater can quickly bring the sample toward the programmed drying temperature and respond effectively to different drying profiles.

This makes the halogen MA100H a strong general-purpose configuration for laboratories analyzing a broad range of samples.

The CQR version of the MA100 provides a higher maximum temperature, but the halogen configuration's 180°C limit is sufficient for many routine food, pharmaceutical, chemical, cosmetic, agricultural, and industrial moisture-analysis applications.

30°C to 180°C Temperature Range

The MA100H allows drying temperatures from 30°C to 180°C to be selected in 1°C increments.

Choosing the appropriate drying temperature is essential for reliable moisture determination.

A temperature that is too low may produce incomplete drying or unnecessarily long analysis times.

A temperature that is too high may cause decomposition, oxidation, surface crust formation, or loss of volatile compounds other than water.

The MA100's programmable temperature control allows laboratories to develop drying conditions appropriate for individual sample types.

Standard, Quick, Gentle & Phase Drying

Different materials respond differently to infrared heating.

The MA100H therefore supports several drying profiles.

Standard drying is appropriate for many routine materials and uses a straightforward constant-temperature approach.

Quick drying can accelerate analysis for samples capable of tolerating more aggressive heating.

Gentle drying is useful for temperature-sensitive materials or samples that may scorch, decompose, form a surface skin, or otherwise respond poorly to rapid heating.

Phase drying allows a method to use multiple programmed drying stages. This can be valuable when a sample benefits from different temperatures during different portions of the analysis.

The availability of multiple heating profiles makes the MA100H significantly more versatile than a basic fixed-program moisture analyzer.

Automatic Endpoint Determination

A critical part of moisture analysis is determining when sufficient drying has occurred.

The MA100H supports automatic endpoint searching and automatic parameter recognition.

Rather than requiring every test to run for a predetermined amount of time, the analyzer can monitor the rate of sample mass change and use programmed criteria to determine when the measurement should end.

This can reduce unnecessary drying time while improving consistency between operators.

The instrument also supports fully automatic, semi-automatic, timed, and combined analysis modes for laboratories that need greater control over endpoint determination.

Method Development & 30 Program Memories

Moisture-analysis conditions are highly sample dependent.

A method developed for flour may be inappropriate for a pharmaceutical powder, polymer, cream, chemical intermediate, or agricultural product.

The MA100H can store up to 30 programs.

Each stored program can preserve the drying parameters established for a particular sample or procedure.

Once a method has been developed and correlated with the laboratory's reference procedure, technicians can recall the stored program rather than manually rebuilding the method for every test.

This can reduce setup time and help minimize operator-to-operator variation.

Sample Size & Repeatability

Sample size can significantly influence both repeatability and analysis time.

Larger representative samples generally produce a greater absolute moisture loss, which can improve measurement reproducibility.

However, excessively large or thick samples may dry unevenly or require substantially longer analysis times.

For many applications, a relatively thin and evenly distributed sample provides the best combination of speed and reproducibility.

Sartorius reports moisture-analysis repeatability in relation to sample size, illustrating why sample quantity should be standardized when developing a routine method.

For quantitative quality-control procedures, sample preparation and distribution should therefore be treated as part of the analytical method rather than as an incidental handling step.

Built-In Calibration Weight

The MA100H includes a built-in calibration weight for checking and adjusting its integrated weighing system.

This is particularly useful because moisture-analysis accuracy ultimately depends on accurate measurement of the change in sample mass during drying.

The integrated calibration capability allows laboratories to verify the weighing system without relying entirely on separate external calibration weights for routine adjustment.

External verification may still be appropriate according to laboratory quality procedures.

Built-In reproTEST

The MA100H also incorporates Sartorius reproTEST functionality.

reproTEST is designed to evaluate repeatability of the integrated weighing system.

Because thermogravimetric moisture analysis depends on detecting changes in mass, repeatability is an important component of overall measurement quality.

Built-in performance-check functionality gives laboratories an additional tool for monitoring the weighing system as part of routine quality-control procedures.

Result Display & Reporting

The MA100H can report moisture-analysis results in several formats.

Available outputs include percent moisture, percent dry weight or solids, ratio values, grams of residue, grams per kilogram of residue, milligrams of weight loss, and calculated values using a user-defined factor.

This flexibility allows laboratories in different industries to report results using the convention appropriate for their procedure without performing separate manual calculations after every analysis.

Statistical Data Storage

The MA100H can retain statistical information from up to 9,999 measurements.

For laboratories conducting repetitive quality-control testing, this provides a useful way to review measurement history and method consistency.

Statistical information can help laboratories recognize changes in sample behavior, evaluate process consistency, and monitor repeated measurements.

Combined with the 30 stored programs, this makes the MA100H well suited for laboratories performing routine moisture analysis on multiple products or materials.

Motorized Sample Chamber

Access to the MA100H sample chamber is provided through a motorized cover.

The motorized mechanism creates a controlled and repeatable workflow for inserting and removing sample pans.

This can be especially useful in repetitive testing environments where multiple operators use the same analyzer.

Consistent instrument operation helps reduce unnecessary differences in sample handling between measurements.

Plug&Dry Heater System

The MA100 platform incorporates Sartorius Plug&Dry technology.

The heating unit can be exchanged, allowing the MA100 platform to support different compatible infrared heater configurations.

This provides laboratories with additional flexibility if analytical requirements change.

The appropriate heater configuration should always be selected according to the sample type, required temperature range, method requirements, and instrument voltage.

Key Specifications

Specification Sartorius MA100H-000115V1
Instrument Type Infrared Moisture Analyzer
Moisture Analysis Method Thermogravimetric / Loss on Drying
Maximum Weighing Capacity 100 g
Weighing Resolution 0.1 mg
Moisture Resolution 0.001%
Recommended Moisture Range 0.005–99.995%
Heating Source Halogen Infrared Lamp
Temperature Range 30°C–180°C
Temperature Increments 1°C
Drying Modes Standard, Quick, Gentle, Phase Drying
Analysis Modes Automatic, Semi-Automatic, Timed and Combined
Program Memories 30
Sample Pan Diameter 90 mm
Sample Chamber Motorized cover
Calibration Weight Built in
Performance Check Sartorius reproTEST
Statistical Storage Up to 9,999 measurements
Data Interface RS232C
Heater Exchange Plug&Dry
Dimensions Approx. 350 mm W × 453 mm D × 156 mm H
Net Weight Approx. 8 kg
Electrical 115 V
Condition New
Warranty Sartorius manufacturer warranty

MA100H Halogen vs. MA100Q CQR

The MA100H and MA100Q use the same fundamental high-resolution moisture-analysis platform but employ different infrared heating technologies.

The MA100H uses a halogen lamp and operates from 30°C to 180°C.

The MA100Q uses a CQR coiled quartz radiator and extends the maximum drying temperature to 230°C.

The halogen version is an excellent general-purpose choice for rapid moisture analysis across a wide range of routine laboratory samples.

The CQR version becomes particularly useful when a method requires temperatures above 180°C or when the characteristics of the sample favor the CQR heating system.

The appropriate choice should therefore be based on the actual material and validated drying method rather than simply choosing the heater with the highest maximum temperature.

MA100H vs. Conventional Drying-Oven Analysis

Traditional oven loss-on-drying analysis can require several separate steps.

A sample may need to be weighed, transferred to an oven, dried for an extended period, cooled in a desiccator, reweighed, and potentially returned to the oven until constant mass is reached.

The MA100H integrates heating and weighing into one instrument and continuously monitors sample mass during drying.

For suitable samples, this can reduce an hours-long procedure to minutes.

However, a rapid moisture analyzer should not automatically be substituted for an established reference method.

When a laboratory operates under a validated, regulatory, or standardized procedure, the MA100 method should be appropriately developed and correlated with the reference method before routine implementation.

MA100H vs. Basic Moisture Analyzers

The MA100H is designed for applications requiring more analytical capability than a basic moisture analyzer.

Its 0.1 mg weighing resolution allows it to detect smaller mass changes, while extensive drying modes provide greater flexibility for challenging samples.

Automatic endpoint recognition, 30 stored programs, statistical storage, reproTEST, a built-in calibration weight, and multiple result formats also make the MA100 particularly useful for method-development and quality-control laboratories.

A simpler moisture analyzer may be entirely adequate for laboratories testing one consistent product with relatively straightforward moisture content.

The MA100H becomes more valuable when methods change frequently, samples are more demanding, or measurement precision is a higher priority.

Choosing a Moisture Analyzer Based on Sample Type

The appropriate moisture-analysis method depends heavily on the material being tested.

Powders, liquids, creams, grains, polymers, foods, pharmaceuticals, and chemical materials can behave very differently during infrared drying.

Some materials tolerate rapid heating and can be analyzed using an aggressive drying profile.

Others require gentler heating to prevent decomposition, oxidation, surface crust formation, or loss of volatile compounds other than water.

Sample quantity and distribution across the pan also influence results.

The MA100H's programmable heating modes and method storage make it particularly useful for laboratories that need to develop repeatable procedures for multiple materials.

New Sartorius Moisture Analyzers from American Instrument Exchange

This Sartorius MA100H-000115V1 Infrared Moisture Analyzer with Halogen Heater is offered brand new through American Instrument Exchange.

It is not used or refurbished equipment.

The analyzer is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.

For laboratories that require high-resolution moisture determination, rapid halogen drying, extensive method-development capabilities, and current manufacturer support, the MA100H provides a sophisticated solution for research and routine quality-control applications.

Shipping & Installation Considerations

The MA100H contains both a high-resolution weighing system and a high-temperature infrared heater, so installation conditions can affect performance.

The analyzer should be placed on a rigid, level, vibration-resistant laboratory surface with sufficient clearance for ventilation and safe operation.

Strong HVAC airflow and vibration from nearby centrifuges, shakers, pumps, or other equipment should be avoided.

This MA100H-000115V1 configuration is designed for 115 V electrical service.

After installation, the analyzer should be allowed to acclimate to the laboratory environment before critical measurements begin.

For quality-controlled applications, laboratories should perform appropriate weighing-system and temperature verification and establish or verify the moisture method before placing the instrument into routine service.

Related Laboratory Equipment

American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, precision balances, and moisture analyzers for applications ranging from routine sample preparation to high-resolution quantitative analysis.

Labs developing complete analytical or sample-preparation workflows can also source centrifuges, water baths, incubators, laboratory refrigerators, laboratory freezers, and other laboratory equipment from American Instrument Exchange.

Sartorius MA100H Infrared Moisture Analyzer FAQs

What does the Sartorius MA100H measure?

The MA100H determines moisture and dry-matter content using thermogravimetric loss-on-drying analysis. It measures the change in sample mass while the material is heated with an infrared halogen lamp.

What is the maximum weighing capacity of the MA100H?

The integrated weighing system supports a maximum load of 100 g.

What is the weighing resolution of the MA100H?

The MA100H provides 0.1 mg weighing resolution.

What is the moisture resolution?

The MA100H can display moisture results with resolution as fine as 0.001%.

What type of heater does the MA100H use?

The MA100H uses a fast-response halogen infrared lamp.

What is the temperature range?

The halogen MA100H operates from 30°C to 180°C with temperature selection in 1°C increments.

What is the difference between the MA100H and MA100Q?

The primary difference is the infrared heating technology and maximum temperature. The MA100H uses a halogen lamp and operates to 180°C. The MA100Q uses a CQR coiled quartz radiator and operates to 230°C.

Is the CQR version automatically better than the halogen version?

No. The correct heater depends on the sample and analytical method. The halogen version is a strong general-purpose choice for rapid moisture analysis, while the CQR version is particularly useful when higher drying temperatures are required.

Does the MA100H have an internal calibration weight?

Yes. Sartorius specifies a built-in calibration weight for the MA100H weighing system.

How many methods can the MA100H store?

The analyzer can store up to 30 drying programs.

What drying modes are available?

The MA100H supports standard, quick, gentle, and multi-phase drying.

Does the MA100H automatically determine when a sample is dry?

Yes. The analyzer supports automatic endpoint searching and parameter recognition as well as semi-automatic and timed analysis modes.

What is reproTEST?

reproTEST is a built-in Sartorius function for evaluating repeatability of the integrated weighing system.

How much measurement data can the MA100H store?

The MA100 can retain statistical information from up to 9,999 measurements.

Can the MA100H replace a conventional drying oven?

For suitable samples, the MA100H can dramatically shorten loss-on-drying analysis. Laboratories using validated or standardized oven procedures should establish correlation between the MA100 method and the reference method before substituting it.

Is this Sartorius MA100H new or refurbished?

This MA100H-000115V1 is offered brand new by American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.

Why choose the Sartorius MA100H?

The MA100H combines 0.1 mg weighing resolution, 0.001% moisture resolution, rapid halogen infrared drying, a 30°C to 180°C temperature range, automatic endpoint determination, multiple drying profiles, 30 method memories, a built-in calibration weight, reproTEST, statistical storage, and a motorized sample chamber in a high-accuracy moisture-analysis platform.

Testing Procedures for Used and Refurbished Laboratory Balances

Ensure Precision, Repeatability, and Weighing Accuracy

Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.

Why Testing Used Laboratory Balances Is Essential

Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity

Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.

Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.

Key Testing Procedures for Refurbished and Used Laboratory Balances

1. Initial Visual Inspection

• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)

2. Functional Startup and Interface Testing

• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions

3. Calibration and Accuracy Testing

• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range

4. Repeatability, Linearity, and Corner Load Testing

• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan

5. Load Cell and Sensor Integrity Verification

• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)

6. Electrical Safety and Grounding Checks

• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards

7. Final Quality Assurance and Documentation

• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping

Trusted Performance from American Instrument Exchange

All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.

Repair and Refurbishment Protocol for Used Laboratory Balances

Precision Weighing Restored by American Instrument Exchange

At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.

Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?

• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation

Step-by-Step Laboratory Balance Refurbishment Protocol

Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:

1. Initial Intake & Inspection

• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues

2. Cleaning and Decontamination

• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces

3. Mechanical and Electronic Repairs

• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality

4. Calibration and Accuracy Testing

• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified

5. Functional Testing and Performance Validation

• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range

6. Compliance and Safety Checks

• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance

7. Final Quality Control and Documentation

• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment

Trust the Experts at American Instrument Exchange

With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.