All products ship from our 30,000 sq. ft. Haverhill, MA warehouse
Sartorius MA160 Infrared Moisture Analyzer – New
The Sartorius MA160 Infrared Moisture Analyzer is a high-performance thermogravimetric moisture analyzer designed for rapid and reproducible determination of moisture content in liquids, pastes, powders, granulates, and solid materials. With a 200 g maximum weighing capacity, 1 mg weighing resolution, moisture readings to 0.01%, and a high-performance 600 W AURI infrared heating system, the MA160 provides laboratories with a powerful platform for routine quality control, process monitoring, research, and method development.
Available brand new from American Instrument Exchange, the Sartorius MA160-1US combines fast infrared drying with an intuitive touchscreen interface, automatic endpoint determination, storage for up to 100 methods, automatic storage of the last 999 results, and Sartorius's Method Development Assistant for creating moisture-analysis methods more efficiently.
The MA160 is particularly well suited for laboratories that analyze a wide variety of products and need an instrument capable of storing separate methods for different sample types.
This instrument is supplied new and includes the applicable Sartorius manufacturer warranty.
Key Features
200 g maximum weighing capacity
1 mg weighing resolution
0.01% moisture resolution
Recommended moisture range of 1–99%
600 W Sartorius AURI infrared heating unit
40°C to 200°C temperature range
Temperature adjustable in 1°C increments
Standard drying, gentle drying, and MA35 operating mode
Fully automatic endpoint determination
Semi-automatic, timed, and manual shutoff options
Method Development Assistant
Storage for up to 100 analysis methods
Automatic storage of the last 999 results
Intuitive touchscreen interface
Built-in performance test using ReproEasy pads
reproTEST functionality
Status indication during measurement
SoftClose sample-chamber mechanism
90 mm disposable sample pans
External calibration capability
Compact 8.5 × 15.7 × 8.3 in. footprint
Brand new from American Instrument Exchange
Sartorius manufacturer warranty included
Overview
The Sartorius MA160 is designed to simplify moisture analysis for laboratories that routinely work with different sample types.
Thermogravimetric moisture analysis determines moisture by measuring how much mass a sample loses as it is heated under controlled conditions.
The MA160 integrates a precision weighing system with a powerful infrared heating unit so that weighing, drying, endpoint detection, calculation, and reporting can all take place within a single instrument.
The analyzer first records the initial mass of the sample. Its AURI infrared heater then dries the material according to the selected method while the internal weighing system continuously tracks changes in mass.
Once the selected endpoint criterion has been reached, the MA160 calculates and displays the moisture result.
This process can produce useful results within minutes for many materials that would require substantially longer testing using a conventional drying oven.
Common Applications
The Sartorius MA160 can be used for moisture analysis across pharmaceutical, biotechnology, chemical, food and beverage, cosmetics, plastics, paper, environmental, agricultural, and industrial quality-control applications.
Food laboratories may use the MA160 for ingredients, powders, grains, flour, starches, dairy products, processed foods, snack products, and other materials where moisture affects shelf life, texture, processing behavior, or product quality.
Pharmaceutical and chemical laboratories can use the analyzer for powders, granulates, raw materials, intermediates, formulations, and incoming quality-control testing.
Industrial laboratories may use the MA160 for paper products, polymers, chemicals, agricultural products, environmental samples, and manufacturing materials.
Because the instrument can store up to 100 separate methods, it is especially useful for laboratories analyzing many different products rather than repeatedly testing only one material.
Ideal Laboratory Types
The MA160 is particularly well suited for quality-control laboratories, pharmaceutical manufacturers, chemical companies, food and beverage producers, cosmetics manufacturers, plastics companies, paper and packaging manufacturers, agricultural laboratories, environmental laboratories, contract testing organizations, universities, and research and development facilities.
It can also be useful near manufacturing operations where moisture content needs to be monitored as part of process control.
For laboratories performing frequent moisture testing, the MA160 can reduce dependence on long oven-drying procedures while improving standardization between operators.
High-Speed Thermogravimetric Moisture Analysis
The MA160 determines moisture using the thermogravimetric loss-on-drying principle.
A known amount of sample is placed onto the sample pan and weighed.
The analyzer then heats the material while continuously monitoring the sample mass.
As water and other volatile components leave the sample, the mass decreases.
The MA160 uses that change to calculate moisture content, dry weight, or another selected result.
Because weighing takes place continuously during heating, the instrument can determine when the sample has reached the selected endpoint rather than requiring an operator to repeatedly remove, cool, and reweigh the material.
600 W AURI Infrared Heating System
One of the MA160's defining features is its 600 W AURI infrared heating unit.
Sartorius developed the AURI heating system to provide rapid and homogeneous sample heating while offering greater durability than conventional glass heating lamps.
Uniform heating is important because uneven sample temperatures can produce inconsistent drying and increase variability between measurements.
The MA160's heating-unit design and sample-chamber geometry are intended to distribute infrared energy efficiently across the sample.
This helps support fast analysis while maintaining repeatable drying conditions.
40°C to 200°C Temperature Range
The MA160 allows drying temperatures from 40°C to 200°C to be selected in 1°C increments.
This broad range allows methods to be tailored to different sample types.
Lower temperatures can be useful for heat-sensitive materials that may decompose, oxidize, scorch, or form a surface crust during aggressive heating.
Higher temperatures can accelerate drying for materials that tolerate more intensive heating.
Selecting an appropriate temperature is critical because thermogravimetric moisture analysis measures total mass loss. If a sample decomposes or releases volatile compounds other than water, the reported result may no longer represent moisture alone.
Understanding Moisture Resolution
The MA160 provides a weighing-system resolution of 1 mg and reports moisture to 0.01%.
These two specifications describe different aspects of instrument performance.
The 1 mg figure describes the smallest displayed mass increment of the weighing system.
The 0.01% value describes the resolution of calculated moisture results.
Moisture-result quality depends not only on the instrument but also on initial sample mass, sample preparation, drying temperature, sample distribution, endpoint selection, and the physical characteristics of the material being tested.
Sample Size & Repeatability
Sartorius identifies approximately 5 to 15 g as a typical sample quantity for the MA160.
The manufacturer specifies typical repeatability of approximately ±0.2% when starting with about a 1 g sample and approximately ±0.05% with an initial sample weight of about 5 g.
This illustrates an important principle of thermogravimetric moisture analysis: sample quantity can influence repeatability.
A larger representative sample usually produces a larger absolute mass change as moisture is removed, making the result easier for the weighing system to resolve.
At the same time, samples that are excessively thick or unevenly distributed may require longer drying times or dry inconsistently.
Method development should therefore consider both sample quantity and how the material is distributed across the pan.
Method Development Assistant
The MA160 includes Sartorius's Method Development Assistant to help laboratories establish suitable parameters for unfamiliar samples.
Developing a moisture method normally requires decisions regarding sample preparation, sample mass, drying temperature, heating program, and endpoint criterion.
Finding the right combination can require repeated experimentation.
The Method Development Assistant is designed to simplify this process by guiding the user through method development.
Once an appropriate procedure has been established, it can be saved and recalled for future analysis.
This capability is particularly valuable for laboratories working with many different materials.
Up to 100 Stored Methods
The MA160 can store as many as 100 moisture-analysis methods.
Each method can contain the parameters established for a particular product or sample type.
This allows a laboratory to develop a method once and then recall the same conditions when that material is tested again.
Method storage can improve workflow efficiency while helping reduce operator-to-operator differences.
It is especially valuable in quality-control environments where the same collection of products or raw materials is tested repeatedly.
Automatic Endpoint Determination
The MA160 offers fully automatic endpoint determination.
During analysis, the instrument monitors the rate at which sample mass changes.
When the sample reaches a sufficiently constant mass according to the selected criteria, the analyzer can terminate the measurement automatically.
This eliminates the need to assign an arbitrary drying duration to every sample.
Automatic endpoint determination can shorten analysis time for samples that dry quickly while allowing slower samples to continue until the appropriate endpoint is reached.
Semi-Automatic, Timed & Manual Analysis
Automatic endpoint determination is not the only available option.
The MA160 also supports semi-automatic endpoint settings based on absolute or percentage mass change, timer-based methods, and manual termination.
This flexibility is useful when laboratories must reproduce established procedures with defined shutoff criteria.
Semi-automatic settings can be configured according to changes in milligrams or percentage over a selected period.
Timed methods are useful when a standard operating procedure specifies a fixed drying duration regardless of mass-change rate.
Standard & Gentle Drying
The MA160 supports both standard and gentle drying modes.
Standard drying is appropriate for many routine samples and brings the material efficiently toward the selected drying temperature.
Gentle drying is useful for samples that may respond poorly to aggressive heating.
Examples can include materials that scorch, form a surface film, foam, oxidize, or decompose when exposed to rapid temperature changes.
Selecting the appropriate heating profile can improve correlation between the rapid moisture method and the laboratory's reference procedure.
MA35 Mode
The MA160 also includes an MA35 operating mode.
This provides useful compatibility for laboratories transitioning methods from the Sartorius MA35 platform.
Organizations with established procedures based on an MA35 may therefore be able to reproduce familiar operating characteristics while gaining the additional method-management and user-interface capabilities of the MA160.
Automatic Storage of the Last 999 Results
The MA160 automatically stores the most recent 999 measurements.
This provides a useful record of completed analyses without requiring every result to be manually entered elsewhere immediately after testing.
Stored results can support review, troubleshooting, documentation, and quality-control activities.
This capability is particularly useful when multiple tests are performed throughout a production shift or when laboratories need to review recent moisture trends.
Touchscreen User Interface
The MA160 uses a touchscreen interface with guided menu navigation.
Moisture analyzers require users to manage more parameters than conventional laboratory balances because drying temperature, heating mode, endpoint conditions, sample handling, and result format all affect the measurement.
A guided interface can make these procedures easier to standardize.
For shared laboratories, it can also reduce training requirements and make stored methods easier for different operators to locate and execute.
Status Indication During Analysis
The MA160 provides visual status information during operation so users can quickly recognize the stage of the measurement process.
This is particularly convenient when multiple instruments or laboratory procedures are being managed simultaneously.
Operators can identify whether an analysis is still running without repeatedly navigating through instrument menus.
reproTEST & ReproEasy Performance Verification
The MA160 includes Sartorius reproTEST functionality for checking instrument performance.
Used with a Sartorius ReproEasy pad, the built-in performance test can evaluate the combined behavior of the heating and weighing systems.
This differs from simply checking the balance portion of the analyzer with a calibration weight.
Moisture analysis depends on both accurate weighing and reproducible heating.
A system-level performance check can therefore provide additional confidence that the complete analyzer is operating consistently.
Result Display Options
The MA160 can display results in several formats depending on laboratory requirements.
These include moisture percentage, dry-weight percentage, moisture mass, dry mass, and ATRO ratio.
Providing multiple formats allows the instrument to support different industries and testing conventions without requiring the user to manually recalculate every result.
The appropriate format can be incorporated into each stored method.
Key Specifications
Specification
Sartorius MA160-1US
Instrument Type
Infrared Moisture Analyzer
Moisture Analysis Method
Thermogravimetric / Loss on Drying
Maximum Weighing Capacity
200 g
Weighing Resolution
1 mg
Moisture Resolution
0.01%
Recommended Moisture Range
1–99%
Typical Sample Quantity
5–15 g
Typical Repeatability, Approx. 1 g Sample
±0.2%
Typical Repeatability, Approx. 5 g Sample
±0.05%
Heating Source
600 W AURI Infrared Heater
Temperature Range
40°C–200°C
Temperature Adjustment
1°C increments
Standby Temperature
50°C–120°C
Heating Modes
Standard, Gentle, MA35 Mode
Analysis Modes
Automatic, Semi-Automatic, Timed, Manual
Method Memories
Up to 100
Result Memory
Last 999 measurements
Sample Pan Diameter
90 mm
Performance Test
reproTEST with ReproEasy Pad
External Adjustment Weight
100 g, E2
Sample Chamber
Removable hood with wide opening angle and SoftClose mechanism
Dimensions
215 mm W × 400 mm D × 210 mm H
Dimensions, Approx.
8.5 in. W × 15.7 in. D × 8.3 in. H
Weight
Approx. 6.2–6.3 kg / 13.6 lb
Electrical
115–230 V
Condition
New
Warranty
Sartorius manufacturer warranty
MA160 vs. Sartorius MA100
The MA160 and MA100 are both advanced Sartorius moisture analyzers, but they emphasize different capabilities.
The MA100 uses a higher-resolution 0.1 mg weighing system and can display moisture results to 0.001%. It is particularly appropriate when very fine mass changes must be detected.
The MA160 provides 1 mg weighing resolution and 0.01% moisture resolution but doubles maximum weighing capacity to 200 g.
The MA160 also provides a modern touchscreen workflow, up to 100 stored methods, automatic storage of the last 999 results, the Method Development Assistant, and the rugged 600 W AURI heating system.
For laboratories prioritizing the finest possible weighing resolution, the MA100 may be preferable.
For laboratories analyzing many different products and placing greater value on method management, workflow efficiency, capacity, and routine QC operation, the MA160 can be an excellent choice.
MA160 vs. MA100H Halogen
The MA100H uses a halogen infrared heater and provides a 30°C to 180°C operating range.
The MA160 uses Sartorius's 600 W AURI infrared heater and operates from 40°C to 200°C.
The MA160 also increases capacity from 100 g to 200 g and expands method storage to as many as 100 programs.
The MA100H, however, provides ten times finer weighing resolution at 0.1 mg compared with the MA160's 1 mg.
The better choice therefore depends on whether the laboratory places greater priority on very fine mass resolution or on higher capacity, method management, touchscreen workflow, and the newer AURI heating platform.
MA160 vs. Conventional Oven Loss-on-Drying
Conventional moisture analysis may require weighing a sample, drying it in an oven, cooling it in a desiccator, reweighing it, and repeating the cycle until constant mass is reached.
Depending on the sample and reference method, this process can require hours.
The MA160 performs weighing and drying simultaneously.
Because the instrument continuously monitors sample mass, it can detect when drying has reached the selected endpoint and provide a result immediately.
For suitable samples, this can dramatically improve throughput.
However, rapid infrared moisture analysis should not automatically replace a validated or standardized oven method.
Where a reference method is required, the MA160 procedure should be appropriately correlated and validated before routine substitution.
Developing Reliable Moisture Methods
Reliable thermogravimetric moisture analysis depends on more than selecting a temperature.
Sample preparation, initial weight, particle size, sample thickness, heating profile, endpoint criterion, and chemical composition can all influence results.
A powder spread evenly across the pan may dry very differently from the same material placed in a thick pile.
A liquid, paste, grain, polymer, pharmaceutical material, or food product may also require a different drying strategy.
The MA160's Method Development Assistant and extensive method memory make it particularly useful when laboratories need to standardize procedures across multiple sample types.
New Sartorius Moisture Analyzers from American Instrument Exchange
This Sartorius MA160-1US Moisture Analyzer is offered brand new through American Instrument Exchange.
It is not used or refurbished equipment.
The analyzer is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.
For laboratories that need rapid moisture determination, extensive method storage, automated endpoint detection, a modern touchscreen interface, and the durability of Sartorius AURI infrared heating technology, the MA160 provides a capable platform for both routine quality-control work and new-method development.
Shipping & Installation Considerations
The MA160 incorporates both a precision weighing system and a high-power infrared heater, making proper installation important for reliable results.
The analyzer should be installed on a rigid, stable, level laboratory surface away from excessive vibration.
Strong airflow from HVAC vents, fans, doors, or nearby equipment should also be minimized.
Adequate clearance should be provided around the analyzer for ventilation and safe access to the heated sample chamber.
After transportation, the instrument should be allowed to acclimate to the laboratory environment before critical measurements are performed.
For quality-controlled procedures, users should verify the weighing system and heating performance according to laboratory requirements before beginning routine testing.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, precision balances, and moisture analyzers for applications ranging from routine sample preparation to high-resolution quantitative analysis.
The MA160 measures moisture and dry-matter content using thermogravimetric loss-on-drying analysis. It continuously measures sample mass while an infrared heater dries the material.
What is the maximum capacity of the MA160?
The Sartorius MA160 has a maximum weighing capacity of 200 g.
What is the weighing resolution?
The integrated weighing system provides 1 mg resolution.
What is the moisture resolution?
The MA160 reports moisture results with resolution to 0.01%.
What type of heater does the MA160 use?
The MA160 uses a 600 W Sartorius AURI infrared heating unit designed for rapid and homogeneous sample heating.
What is the MA160 temperature range?
The analyzer operates from 40°C to 200°C with temperature selection in 1°C increments.
How many moisture-analysis methods can the MA160 store?
The MA160 can store up to 100 methods.
How many previous results are stored?
The instrument automatically stores the last 999 measurements.
What is the Method Development Assistant?
The Method Development Assistant helps users establish appropriate drying parameters for new sample types and simplifies creation of repeatable moisture-analysis methods.
Does the MA160 automatically stop when a sample is dry?
Yes. Fully automatic endpoint detection allows the instrument to terminate a measurement once the selected constant-mass conditions have been reached.
Can the endpoint also be controlled manually?
Yes. The MA160 supports fully automatic, semi-automatic, timed, and manual shutoff criteria.
What heating modes are available?
The analyzer supports standard drying, gentle drying, and MA35 mode.
What is the typical sample size?
Sartorius identifies approximately 5 to 15 g as a typical sample quantity.
What repeatability can the MA160 achieve?
Sartorius specifies typical repeatability of approximately ±0.2% with an initial sample around 1 g and approximately ±0.05% with a sample around 5 g.
What is ReproEasy?
ReproEasy is a test pad used with the MA160's built-in reproTEST function to evaluate combined heating and weighing performance.
Does the MA160 have a touchscreen?
Yes. The MA160 uses an intuitive touchscreen interface with guided menu navigation.
What is the difference between the MA160 and MA100?
The MA160 provides 200 g capacity, 1 mg weighing resolution, 0.01% moisture resolution, a 600 W AURI heater, and storage for up to 100 methods. The MA100 provides finer 0.1 mg weighing resolution and 0.001% moisture resolution but has a lower 100 g capacity.
Can the MA160 replace a conventional drying oven?
For suitable samples, the MA160 can dramatically shorten moisture-analysis time. Laboratories operating under standardized or validated oven methods should develop and verify an appropriate correlation before substituting the rapid infrared method.
Is this Sartorius MA160 new or refurbished?
This MA160-1US is offered brand new through American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.
Why choose the Sartorius MA160?
The MA160 combines 200 g capacity, 1 mg weighing resolution, 0.01% moisture resolution, a 40°C to 200°C AURI heating system, automatic endpoint determination, 100-method storage, 999-result memory, touchscreen operation, Method Development Assistant, and integrated performance verification in a moisture analyzer designed for demanding routine QC and method-development applications.
CLICK HEREto see the Sartorius MA160 Moisture Analyzer on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
