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Sartorius MA37 Infrared Moisture Analyzer – New
The Sartorius MA37 Infrared Moisture Analyzer is a modern thermogravimetric moisture analyzer designed for fast, reproducible routine determination of moisture and dry-matter content. With a 70 g maximum weighing capacity, 1 mg weighing resolution, 0.01% moisture resolution, and a high-performance infrared metal-tube heater operating from 40°C to 200°C, the MA37 provides an excellent balance of simplicity, speed, and analytical flexibility.
Available brand new from American Instrument Exchange, the Sartorius MA37 is designed as the next-generation successor to the popular MA35. It adds a broader temperature range, touchscreen operation, improved heating performance, multiple endpoint options, status indication, improved cleaning access, and compatibility with existing MA35 method parameters.
The MA37 is particularly well suited for routine quality-control and production environments that need more flexibility than the MA35 without requiring the extensive method-management capabilities of the MA160.
This instrument is supplied new and includes the applicable Sartorius manufacturer warranty.
Key Features
70 g maximum weighing capacity
1 mg weighing resolution
0.01% moisture resolution
Recommended moisture range of approximately 4–99%
High-performance metal-tube infrared heater
40°C to 200°C temperature range
Temperature adjustment in 1°C increments
Standard drying mode
Gentle drying mode
MA35 compatibility mode
Fully automatic endpoint determination
Semi-automatic endpoint control by mass or percentage change
Timed and manual endpoint options
Intuitive touchscreen interface
Analysis status indicator
LED-illuminated sample chamber
BetterClean removable chamber components
SoftClose sample-chamber hood
reproTEST performance-check functionality
90 mm sample pans
RS232C interface
Backward compatibility with MA35 method parameters
Brand new from American Instrument Exchange
Sartorius manufacturer warranty included
Overview
The Sartorius MA37 is designed for laboratories and production environments that need reliable routine moisture analysis without the complexity of a high-end method-development platform.
The instrument determines moisture using the thermogravimetric loss-on-drying principle.
A sample is placed on the weighing pan and its initial mass is recorded. The integrated infrared heater then dries the material according to the selected temperature and heating program while the weighing system continuously monitors changes in mass.
As water and other volatile components leave the sample, its mass decreases.
When the selected endpoint is reached, the MA37 calculates and displays the moisture result, dry-matter result, or another selected measurement format.
By integrating weighing and drying into a single instrument, the MA37 can substantially reduce analysis time compared with conventional oven loss-on-drying procedures.
Common Applications
The Sartorius MA37 can be used for routine moisture determination in food and beverage, pharmaceutical, chemical, plastics, agricultural, cosmetics, environmental, paper, manufacturing, and industrial quality-control applications.
Food laboratories can use the MA37 for ingredients, grains, flour, starches, powders, snack products, dairy ingredients, and processed foods where moisture affects texture, shelf life, processing, or product consistency.
Pharmaceutical and chemical laboratories can use the instrument for powders, granulates, raw materials, intermediates, and incoming quality-control testing.
Industrial laboratories can use the MA37 for polymers, paper products, agricultural materials, chemicals, and other production samples requiring rapid loss-on-drying measurements.
Ideal Laboratory Types
The MA37 is particularly well suited for quality-control laboratories, production facilities, incoming-material inspection, food manufacturers, chemical companies, pharmaceutical manufacturers, agricultural laboratories, educational facilities, and industrial testing environments.
Its rugged construction and straightforward interface also make it appropriate for locations where instruments are used by multiple operators throughout the day.
The MA37 is especially attractive for laboratories that want modern touchscreen operation and flexible endpoint settings but do not need to maintain a large library of stored methods.
Thermogravimetric Moisture Analysis
The MA37 uses thermogravimetric analysis to determine moisture from changes in sample mass.
The instrument first records the starting weight.
Infrared energy then heats the material and causes water and other volatile compounds to leave the sample.
The integrated weighing system continuously measures the resulting mass loss.
Once the selected endpoint criterion has been reached, the analyzer calculates the moisture result.
This approach eliminates the repeated weighing, oven drying, cooling, and reweighing steps associated with traditional loss-on-drying methods.
For suitable samples, moisture results can often be obtained in minutes rather than hours.
70 g Capacity & 1 mg Resolution
The MA37 provides a maximum weighing capacity of 70 g with 1 mg resolution.
This offers twice the capacity of the MA35 while maintaining the same 1 mg weighing resolution.
Maximum capacity should not be confused with typical sample size.
Sartorius identifies approximately 5 to 15 g as a typical sample quantity for many MA37 procedures.
The 70 g capacity provides additional working range for heavier sample containers or specialized applications while still supporting the smaller sample quantities commonly used for routine moisture analysis.
0.01% Moisture Resolution
The MA37 reports moisture results to 0.01%.
This is appropriate for a broad range of routine quality-control, production, and research applications.
Moisture resolution is different from weighing resolution.
The internal weighing system measures mass changes in 1 mg increments, while the analyzer calculates moisture results based on the relationship between initial mass and mass lost during drying.
Final result quality therefore depends not only on instrument specifications but also on sample size, preparation, drying temperature, endpoint selection, and material characteristics.
High-Performance Metal-Tube Infrared Heater
The MA37 uses a durable metal-tube infrared heating system.
Sartorius designed the heater to provide rapid and uniform drying while remaining robust enough for frequent routine use.
The heater operates at more than 480 W and provides a wider temperature range than the MA35.
Uniform heating is particularly important in moisture analysis because uneven sample temperatures can produce incomplete drying or inconsistent results.
The combination of a high-performance heater and optimized sample chamber allows the MA37 to deliver rapid results while maintaining consistent drying conditions.
40°C to 200°C Temperature Range
The MA37 provides a drying-temperature range from 40°C to 200°C, adjustable in 1°C increments.
This is a significant improvement over the MA35, which is limited to 160°C.
The broader range allows the MA37 to accommodate materials requiring more aggressive drying conditions.
Lower temperatures remain available for heat-sensitive samples that could scorch, oxidize, decompose, or form a surface film during rapid heating.
Method development should always consider whether mass loss represents water alone or includes other volatile components.
Standard Drying
Standard drying is appropriate for many routine samples.
The MA37 raises the sample efficiently toward the selected target temperature and maintains the defined drying conditions until the selected endpoint has been reached.
For stable powders, granulates, food ingredients, raw materials, and other conventional samples, standard drying may provide the fastest practical route to a repeatable result.
Gentle Drying
Gentle drying is designed for temperature-sensitive materials.
Instead of subjecting the sample to rapid aggressive heating, the analyzer approaches the selected drying temperature more gradually.
This can be useful for samples that scorch, form a crust, foam, oxidize, or otherwise react poorly to rapid heating.
A gentler heating profile may also improve correlation with an established reference method for certain products.
MA35 Compatibility Mode
The MA37 includes an MA35 mode specifically designed to support migration from the earlier Sartorius MA35.
Laboratories that have already developed moisture methods using an MA35 can transfer those method parameters more easily to the MA37.
This backward compatibility can be valuable when replacing older instruments because it reduces the need to completely redevelop routine moisture-analysis procedures.
The MA37 therefore provides a logical upgrade path for laboratories already standardized around the MA35 platform.
Fully Automatic Endpoint Determination
The MA37 supports fully automatic endpoint determination.
During drying, the instrument continuously evaluates the rate of change in sample mass.
When the sample reaches the appropriate stability condition, the measurement can stop automatically.
This can reduce unnecessary drying time and simplify routine operation.
Automatic endpoint detection is especially useful in environments where technicians need a straightforward procedure with minimal manual decision-making.
Semi-Automatic Endpoint Control
For laboratories requiring greater method control, the MA37 also provides semi-automatic endpoint criteria.
The instrument can terminate analysis according to a defined mass change between 1 and 50 mg over a selected period from 5 to 300 seconds.
It can also use percentage-based criteria between 0.1% and 5.0%.
These options allow laboratories to tailor endpoint behavior to the drying characteristics of a particular material.
Timed & Manual Operation
The MA37 supports fixed-time measurements from approximately 2 minutes to 99 minutes and 59 seconds.
Timed methods are useful when a standard operating procedure requires a predetermined drying duration.
Manual termination is also available when the user needs complete control over the end of the analysis.
The combination of automatic, semi-automatic, timed, and manual operation makes the MA37 substantially more flexible than a basic single-mode moisture analyzer.
Touchscreen User Interface
The MA37 uses an intuitive touchscreen interface with guided menu prompts.
This simplifies temperature selection, endpoint settings, result configuration, and operation.
A streamlined touchscreen workflow can reduce training requirements and improve consistency across multiple operators.
This is especially useful in production or quality-control environments where the analyzer may be used by several technicians during different shifts.
Analysis Status Indicator
A visible status light provides information about the current stage of the analysis.
This allows users to monitor instrument status at a glance without standing directly in front of the analyzer.
In laboratories or production areas where technicians may be running multiple tests at once, this simple feature can improve workflow efficiency.
LED-Illuminated Sample Chamber
The MA37 incorporates illumination within the sample chamber.
This gives users a clearer view of the material during drying.
Visual monitoring can be useful when working with samples that may discolor, scorch, bubble, foam, or otherwise change physically during heating.
Observing these changes can provide valuable information during method development.
BetterClean Design
Moisture analyzers frequently handle powders, liquids, food products, chemicals, and other materials that can contaminate the sample chamber.
The MA37 uses Sartorius's BetterClean design to simplify cleaning.
The hood and sample-chamber plate can be removed, allowing easier access to surfaces that may collect residue.
Sartorius also specifies that removable components can be cleaned in a laboratory washer where appropriate.
This can be particularly valuable in food, pharmaceutical, and industrial settings where contamination control matters.
SoftClose Sample Chamber
The removable chamber hood incorporates a SoftClose mechanism.
Controlled closing helps reduce abrupt movement around the weighing system and provides a more refined sample-handling workflow.
It also helps protect the chamber mechanism during frequent routine use.
reproTEST Performance Verification
The MA37 includes Sartorius reproTEST functionality.
Used with a ReproEasy pad, reproTEST evaluates the combined behavior of the heating and weighing systems.
This is important because moisture-analysis performance depends on both components.
A calibration weight can evaluate weighing accuracy, but it does not confirm heater performance.
reproTEST provides an additional system-level check for laboratories that want to monitor analyzer consistency over time.
Sample Size & Repeatability
Sartorius specifies typical repeatability of approximately ±0.2% with an initial sample weight around 1 g and approximately ±0.05% with an initial sample weight around 5 g.
This illustrates how sample quantity can affect moisture-analysis precision.
Larger representative samples produce a greater absolute change in mass during drying, which can improve repeatability.
However, overly thick samples can dry unevenly.
For many materials, Sartorius identifies approximately 5 to 15 g as a useful working range.
Samples should generally be distributed evenly across the pan to promote uniform drying.
Key Specifications
Specification
Sartorius MA37
Instrument Type
Infrared Moisture Analyzer
Moisture Analysis Method
Thermogravimetric / Loss on Drying
Maximum Weighing Capacity
70 g
Weighing Resolution
1 mg
Moisture Resolution
0.01%
Recommended Moisture Range
Approx. 4–99%
Typical Sample Quantity
Approx. 5–15 g
Typical Repeatability, Approx. 1 g Sample
±0.2%
Typical Repeatability, Approx. 5 g Sample
±0.05%
Heating Source
Metal-Tube Infrared Heater
Heater Output
>480 W
Temperature Range
40°C–200°C
Temperature Adjustment
1°C increments
Standby Temperature
50°C–120°C
Heating Modes
Standard, Gentle, MA35 Mode
Analysis Modes
Automatic, Semi-Automatic, Timed, Manual
Program Memories
1
Sample Chamber
Removable Hood with SoftClose
Chamber Illumination
LED
Performance Check
reproTEST with ReproEasy Pad
Result Formats
% Moisture, g Moisture, % Dry Weight, g Dry Weight, ATRO
Data Interface
RS232C
Built-In Calibration Weight
No
Dimensions
Approx. 215 mm W × 400 mm D × 210 mm H
Weight
Approx. 6.3 kg / 13.9 lb
Electrical
115–230 V
Condition
New
Warranty
Sartorius Manufacturer Warranty
MA37 vs. Sartorius MA35
The MA37 is the logical next step up from the Sartorius MA35.
The MA35 provides 35 g capacity, while the MA37 doubles that to 70 g.
Both provide 1 mg weighing resolution and 0.01% moisture resolution.
The MA37 increases the maximum drying temperature from 160°C to 200°C and adds a touchscreen interface, gentle drying, MA35 mode, more flexible semi-automatic endpoint criteria, a status indicator, illuminated chamber, BetterClean design, and reproTEST functionality.
For laboratories purchasing a new analyzer today, the MA37 provides substantially greater capability while retaining a straightforward routine-workflow philosophy.
MA37 vs. Sartorius MA160
The MA37 and MA160 share several features, including 1 mg weighing resolution, 0.01% moisture resolution, a 40°C to 200°C temperature range, touchscreen operation, standard and gentle drying modes, MA35 compatibility, and reproTEST functionality.
The major difference is workflow complexity.
The MA37 stores a single active method and is intended primarily for routine analysis.
The MA160 can store up to 100 methods, retains the last 999 results, and includes the Method Development Assistant.
The MA37 is therefore a strong choice for laboratories performing a relatively small number of standardized procedures.
The MA160 becomes more attractive when many different materials must be tested and separate methods need to be stored and recalled regularly.
MA37 vs. Conventional Oven Moisture Analysis
Traditional loss-on-drying procedures may require initial weighing, extended drying in an oven, cooling in a desiccator, reweighing, and additional drying cycles until constant mass is achieved.
The MA37 performs weighing and drying simultaneously.
Because mass is monitored continuously, the analyzer can recognize when the selected endpoint has been reached and provide the result immediately.
This can reduce analysis time dramatically for suitable materials.
Where a laboratory operates under a validated or standardized oven procedure, however, the MA37 method should be appropriately correlated before being substituted for the reference method.
Choosing the MA37 for Routine Moisture Analysis
The MA37 occupies a useful position within the Sartorius moisture-analyzer lineup.
It provides substantially more capability than the MA35 without introducing the extensive method-management features of the MA160.
For laboratories performing a limited number of recurring moisture tests, this can be an ideal balance.
The touchscreen interface simplifies operation, while the broader temperature range and flexible endpoints provide enough control to accommodate a wide variety of samples.
Its rugged metal-tube heater, BetterClean chamber design, and simplified workflow also make it well suited for production environments.
New Sartorius Moisture Analyzers from American Instrument Exchange
This Sartorius MA37 Infrared Moisture Analyzer is offered brand new through American Instrument Exchange.
It is not used or refurbished equipment.
The analyzer is supplied as new equipment and includes the applicable Sartorius manufacturer warranty.
For laboratories seeking an easy-to-use moisture analyzer with 1 mg weighing resolution, touchscreen operation, flexible endpoint control, a 200°C maximum temperature, and compatibility with established MA35 methods, the MA37 provides an excellent current-generation solution.
Shipping & Installation Considerations
The MA37 combines a precision weighing system with a high-power infrared heater, making proper installation important.
The analyzer should be placed on a rigid, stable, level surface away from excessive vibration.
Strong airflow from HVAC vents, doors, fans, or nearby equipment should also be minimized.
Adequate space should be provided around the analyzer for ventilation and safe access to the heated sample chamber.
After transportation, the MA37 should be allowed to acclimate to its operating environment before critical testing begins.
Laboratories should also perform appropriate verification according to their internal quality procedures before placing the instrument into routine service.
Related Laboratory Equipment
American Instrument Exchange maintains an extensive inventory of used, refurbished, and new laboratory balances, including analytical balances, semi-micro balances, microbalances, precision balances, and moisture analyzers for applications ranging from routine sample preparation to high-resolution quantitative analysis.
What is the maximum capacity of the Sartorius MA37?
The MA37 has a maximum weighing capacity of 70 g.
What is the weighing resolution?
The integrated weighing system provides 1 mg resolution.
What is the moisture resolution?
The MA37 displays moisture results to 0.01%.
What is the temperature range?
The MA37 operates from 40°C to 200°C in 1°C increments.
What type of heater does the MA37 use?
The MA37 uses a robust high-performance metal-tube infrared heater.
How is the MA37 different from the MA35?
The MA37 provides twice the weighing capacity, a higher maximum drying temperature, touchscreen operation, gentle drying, more flexible endpoint controls, reproTEST, improved cleaning access, and compatibility with existing MA35 method parameters.
Can existing MA35 methods be used on the MA37?
Yes. The MA37 includes an MA35 mode designed to help laboratories continue using drying parameters developed on the earlier MA35.
Does the MA37 automatically determine when a sample is dry?
Yes. The analyzer supports fully automatic endpoint determination.
Can custom endpoint criteria be used?
Yes. Semi-automatic shutoff can be based on absolute mass change or percentage change over a defined time period.
Can the MA37 run a fixed-time method?
Yes. Timed drying can be programmed from approximately 2 minutes to 99 minutes and 59 seconds.
What is gentle drying?
Gentle drying gradually approaches the target temperature and is useful for samples that may scorch, oxidize, form a crust, or otherwise react poorly to rapid heating.
What is reproTEST?
reproTEST is a Sartorius performance-check function that uses a ReproEasy pad to evaluate the combined performance of the analyzer's weighing and heating systems.
How many methods does the MA37 store?
The MA37 uses a single-program workflow. Laboratories requiring extensive method storage should consider the MA160.
What is the typical sample quantity?
Sartorius identifies approximately 5 to 15 g as a typical sample quantity for many applications.
What repeatability can the MA37 achieve?
Typical moisture-analysis repeatability is approximately ±0.2% with a 1 g sample and approximately ±0.05% with a 5 g sample.
Is the MA37 easy to clean?
Yes. The BetterClean design allows major sample-chamber components to be removed for easier cleaning.
Is this MA37 new or refurbished?
This Sartorius MA37 is offered brand new through American Instrument Exchange and includes the applicable Sartorius manufacturer warranty.
Why choose the Sartorius MA37?
The MA37 combines 70 g capacity, 1 mg weighing resolution, 0.01% moisture resolution, a 40°C to 200°C temperature range, touchscreen operation, multiple drying modes, flexible endpoint control, reproTEST, MA35 method compatibility, and rugged construction in a straightforward routine moisture-analysis platform.
CLICK HERE to see the Sartorius MA37 Moisture Analyzer on our YouTube channel
Testing Procedures for Used and Refurbished Laboratory Balances
Ensure Precision, Repeatability, and Weighing Accuracy
Used and refurbished laboratory balances from American Instrument Exchange undergo thorough, multi-point testing to ensure accurate, reliable performance in scientific, industrial, and pharmaceutical settings. Each balance is carefully inspected, calibrated, and evaluated to meet the stringent standards required for analytical, precision, and micro weighing applications.
Why Testing Used Laboratory Balances Is Essential
Before a laboratory balance is placed back into service, it must be rigorously tested for:
• Weighing accuracy across full capacity range
• Repeatability and linearity
• Load cell and sensor functionality
• User interface and calibration system integrity
Comprehensive balance testing helps eliminate measurement errors and guarantees performance in high-precision environments such as R&D, formulation labs, and quality control facilities.
Our structured balance testing protocol ensures every refurbished unit delivers consistent results and trusted performance.
Key Testing Procedures for Refurbished and Used Laboratory Balances
1. Initial Visual Inspection
• Inspect housing, leveling feet, draft shield, and weighing pan for wear, cracks, or corrosion
• Check control panel, power cord, and buttons for damage or signs of tampering
• Confirm presence and condition of all required components (e.g., shields, adapters, trays)
2. Functional Startup and Interface Testing
• Power on the balance to verify display initialization and zeroing functionality
• Test user interface responsiveness, menu access, and programmable features
• Evaluate stabilization time and auto-tare functions
3. Calibration and Accuracy Testing
• Perform internal calibration (if equipped) and verify operation
• Use certified calibration weights to perform external calibration
• Check for accuracy at multiple weight points across the balance’s range
4. Repeatability, Linearity, and Corner Load Testing
• Conduct multiple weighings of identical test weights to confirm repeatability
• Test linearity by weighing at low, mid, and high points across the range
• Evaluate corner-load accuracy by placing test weights at different positions on the pan
5. Load Cell and Sensor Integrity Verification
• Test load cell response for consistency, drift, or hysteresis
• Verify sensor functionality and precision at sub-milligram levels (for analytical/microbalances)
6. Electrical Safety and Grounding Checks
• Inspect wiring and power components for safety and compliance
• Verify proper grounding and electrical insulation to meet lab equipment standards
7. Final Quality Assurance and Documentation
• Perform a full operational test under simulated lab conditions
• Record and document all calibration results and test metrics
• Final cleaning and inspection before shipping
Trusted Performance from American Instrument Exchange
All refurbished laboratory balances from American Instrument Exchange are tested and validated to deliver precision weighing performance from day one. Our expert technicians use industry-standard procedures to ensure each balance is lab-ready—whether used for sample prep, formulation, or high-precision research.
Repair and Refurbishment Protocol for Used Laboratory Balances
Precision Weighing Restored by American Instrument Exchange
At American Instrument Exchange, every used laboratory balance is subjected to a multi-step refurbishment protocol designed to restore precision and reliability with laboratory standards. Whether it’s an analytical balance, precision balance, or microbalance, we ensure each unit delivers consistent performance for scientific, pharmaceutical, and industrial applications.
Why Choose a Refurbished Laboratory Balance from American Instrument Exchange?
• Fully tested for accuracy, repeatability, and calibration stability
• Backed by a warranty
• Cost-effective alternative to purchasing new balances
• Environmentally responsible through expert refurbishment and reuse
• Refurbished by technicians with extensive experience in lab instrumentation
Every laboratory balance from American Instrument Exchange is professionally restored through a comprehensive, multi-point process:
1. Initial Intake & Inspection
• Exterior inspection for damage, corrosion, and wear on display, housing, and leveling feet
• Visual/manual check of weighing pan, draft shield, doors, and buttons
• Documentation of missing parts, error codes, or component issues
2. Cleaning and Decontamination
• Thorough cleaning of the weighing chamber, pan, and internal components using anti-static and non-abrasive cleaners
• Removal of dust, chemical residue, and particulate buildup
• Disinfection of all surfaces
3. Mechanical and Electronic Repairs
• Replacement/repair of worn components including pans, draft shields, and buttons
• Evaluation and repair of load cells, sensors, and electronic boards
• Inspection of power supply, internal wiring, and display screen functionality
4. Calibration and Accuracy Testing
• Internal calibration mechanisms are tested (if equipped)
• External calibration is performed using certified traceable weights
• Repeatability, linearity, and corner-load accuracy are verified
5. Functional Testing and Performance Validation
• Test of user interface, menu settings, and programmable functions
• Taring, zeroing, and stability response times are evaluated
• Load-bearing accuracy is tested across the unit’s full capacity range
6. Compliance and Safety Checks
• Electrical system testing for grounding and safe operation
• Verification of leveling system and anti-vibration performance
7. Final Quality Control and Documentation
• Final inspection and multi-point accuracy verification
• Complete operational test with weight logs and calibration reports
• Full cleaning and packaging for shipment
Trust the Experts at American Instrument Exchange
With over 50 years of experience in laboratory equipment, American Instrument Exchange is a trusted source for precision-refurbished laboratory balances. Our refurbishment protocol ensures each balance meets strict standards for accuracy and performance—ready to deliver dependable weighing results from day one.
Warranty Information
All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full. American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,
Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”
Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.
Return & Cancellation Policy
American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted.
Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.
Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.
Ongoing and Extended Support Options
American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.
For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.
For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.
Yes, all equipment from American Instrument Exchange comes with a warranty. Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.
How do you test and recondition the equipment?
Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality. We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.
How do products ship from American Instrument Exchange?
We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.
Return and order cancellation policy
American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.
Are discounts available for educational or non-profit institutions, or for bulk purchases?
Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.
How does your price matching policy work?
We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.
Can I see the equipment in person before committing to a purchase?
Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.
1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.
Can I ship products that I purchased elsewhere to American Instrument for repair?
Yes – please see our repair services page for more information.
