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LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details
LAB EQUIPMENT REPAIRS, INCLUDING ULTRALOW FREEZERS, FRIDGES, CENTRIFUGES AND MORE - Click here for details

Thermo Heracell VIOS 250i CO2 Incubator

Fully Tested & Warrantied*
Brand : Thermo
Product Code : SKU 3180X INC
Size: $5200.00
Color: 06-05-2024

Shipping

All products ship from our 30,000 sq. ft. Haverhill, MA warehouse

Thermo Heracell VIOS 250i CO₂ Incubator

As cell culture programs grow, laboratory incubators often become a limiting factor rather than simply another piece of equipment. Expanding research groups, increasing sample volumes, and high-throughput workflows require more usable chamber space while maintaining the precise environmental conditions that sensitive cell cultures demand. The Thermo Heracell VIOS 250i CO₂ Incubator was designed specifically for laboratories making that transition. Its spacious 255-liter (9.0 cu. ft.) chamber provides significantly greater capacity than standard incubators while delivering the temperature stability, rapid recovery, and contamination protection expected from Thermo Scientific's flagship incubation platform.

The Heracell VIOS 250i combines THRIVE™ active airflow technology, a dual-wavelength infrared CO₂ sensor, continuous HEPA filtration, and the automated Steri-Run 180°C sterilization cycle to create a consistently clean and stable incubation environment for demanding research applications. Whether supporting stem cell research, biologics development, pharmaceutical discovery, or routine mammalian cell culture, the VIOS 250i is engineered to help laboratories increase productivity without compromising environmental control. Purchasing a refurbished Thermo Heracell VIOS 250i from American Instrument Exchange allows laboratories to obtain premium incubation technology at a significant savings compared with purchasing new equipment.


Key Features

  • 255 L (9.0 cu. ft.) chamber capacity

  • Electropolished stainless steel interior

  • Temperature range from ambient +3°C to 55°C

  • CO₂ control range from 1% to 20%

  • Dual-wavelength infrared CO₂ sensor

  • THRIVE™ active airflow system

  • Continuous HEPA filtration

  • ISO Class 5 chamber air quality

  • Steri-Run 180°C automated sterilization cycle

  • Protected heated humidity reservoir

  • Relative humidity greater than 93% at 37°C

  • iCAN touchscreen controller

  • USB data logging and remote alarm capability

  • Adjustable stainless steel shelving

  • Reversible exterior door

  • Stackable design

  • 90-day warranty from American Instrument Exchange


Designed for Growing Cell Culture Programs

The Heracell VIOS 250i fills an important role between standard laboratory incubators and large walk-in incubation rooms. With approximately 55% more chamber volume than the VIOS 160i, it allows laboratories to increase culture capacity without adding multiple smaller incubators that consume valuable floor space and require additional maintenance.

For many laboratories, growth occurs gradually. What begins as a handful of T-flasks quickly becomes dozens of culture plates, suspension flasks, organoid cultures, or large-scale biologics projects. The additional chamber volume of the VIOS 250i allows these expanding workflows to remain organized while maintaining excellent environmental consistency throughout the chamber.

The larger chamber is equally valuable for laboratories supporting multiple researchers or projects. Instead of dedicating separate incubators to individual investigators, the VIOS 250i provides sufficient capacity to consolidate cultures while maintaining the environmental stability necessary for sensitive cell-based research.

Many laboratories pair the Heracell VIOS 250i with biosafety cabinets for sterile cell manipulation, laboratory centrifuges for harvesting and processing cultured cells, laboratory refrigerators for media and reagent storage, and ultra-low temperature freezers for preserving valuable cell banks and biological samples.


Common Applications

The Thermo Heracell VIOS 250i is widely used throughout the life sciences wherever stable incubation conditions directly influence experimental success. Typical applications include:

  • Mammalian cell culture

  • Primary cell culture

  • Stem cell research

  • Cell and gene therapy

  • Regenerative medicine

  • Tissue engineering

  • Organoid culture

  • Hybridoma development

  • Vaccine research

  • Monoclonal antibody production

  • Pharmaceutical drug discovery

  • Biologics manufacturing

  • Cancer research

  • Clinical research

  • Academic life science research

The incubator is especially well suited for laboratories maintaining multiple concurrent experiments, high-value cell lines, or cultures that require extended incubation periods where environmental consistency becomes increasingly important.


Ideal Laboratory Environments

The VIOS 250i is commonly found in biotechnology companies, pharmaceutical manufacturers, academic research laboratories, hospital research facilities, government laboratories, contract research organizations, regenerative medicine programs, and cell therapy production environments. Its larger chamber capacity makes it particularly attractive for laboratories transitioning from early-stage research into pilot-scale development or expanding their cell culture capabilities without significantly increasing laboratory footprint.

Because each experiment represents valuable time, reagents, and biological material, laboratories performing regulated research or long-duration studies often choose larger incubators that provide enough capacity to reduce unnecessary handling of cultures. Consolidating projects into a single large chamber can also simplify laboratory workflows while improving equipment utilization.


Temperature Recovery and Environmental Stability

Maintaining stable environmental conditions becomes increasingly challenging as incubator size increases. Larger chambers contain greater air volume, more culture vessels, and additional thermal mass, all of which can extend recovery times following routine door openings if environmental controls are not properly designed.

The Heracell VIOS 250i addresses this challenge through Thermo Scientific's THRIVE™ active airflow system. Rather than relying solely on passive air circulation, THRIVE continuously moves conditioned air throughout the chamber to minimize localized temperature and CO₂ variations. The result is a more uniform incubation environment from the top shelf to the bottom shelf, helping ensure that cultures experience consistent conditions regardless of placement within the chamber.

When the outer door is opened, the circulation fan automatically pauses to reduce unnecessary exchange between conditioned chamber air and ambient laboratory air. Once the door is closed, the system resumes active circulation and rapidly restores programmed environmental conditions. Under standard operating conditions, temperature, humidity, and CO₂ recover within approximately ten minutes following routine access.

Temperature regulation is achieved through direct heating combined with multiple internal temperature sensors that continuously monitor chamber conditions. Operating from ambient +3°C to 55°C, the incubator supports everything from routine mammalian cell culture at 37°C to specialized applications requiring elevated incubation temperatures.

Accurate CO₂ control is equally important for maintaining proper media pH. The VIOS 250i utilizes a dual-wavelength infrared CO₂ sensor, which provides highly stable measurements while remaining largely unaffected by chamber humidity. This allows the incubator to maintain programmed CO₂ concentrations between 1% and 20%, even during periods of frequent chamber access.

Together, the THRIVE airflow system, direct chamber heating, and infrared CO₂ sensing create a highly stable incubation environment that helps improve experimental reproducibility while minimizing stress placed on valuable cell cultures.


Contamination Control

For many laboratories, contamination represents the single greatest threat to successful cell culture. Lost experiments, discarded media, delayed research, and compromised cell lines can quickly become far more expensive than the incubator itself. The Heracell VIOS 250i was designed with multiple independent contamination-control technologies that work together to reduce these risks.

At the heart of the system is a continuously operating HEPA filtration unit located within the chamber. Rather than filtering only incoming air, the HEPA filter continuously cleans the chamber atmosphere, removing airborne particles before they have an opportunity to settle onto culture vessels. The complete chamber air volume passes through the filter approximately every sixty seconds, allowing the incubator to achieve ISO Class 5 air quality within approximately five minutes under normal operating conditions.

Humidity is maintained using a protected heated water reservoir integrated into the chamber floor. Unlike conventional removable water pans that require frequent handling, the protected reservoir reduces opportunities for contamination while maintaining relative humidity above 93% at 37°C. High humidity helps minimize evaporation of cell culture media, maintaining stable osmolarity during long incubation periods while reducing the need for frequent media replacement.

When complete chamber sterilization is required, the automated Steri-Run cycle raises the chamber temperature to 180°C. This overnight sterilization process eliminates the need for chemical fumigation and simplifies routine preventive maintenance. Because shelves and many interior components remain installed during the cycle, laboratories can return the incubator to service quickly with minimal downtime.

Rather than relying on a single contamination-control method, the VIOS 250i combines HEPA filtration, controlled airflow, protected humidity management, high-temperature sterilization, and smooth electropolished stainless steel chamber surfaces into a comprehensive system designed to protect valuable cell cultures throughout the incubation process.

Sample Storage Recommendations

The Heracell VIOS 250i is designed to accommodate laboratories that routinely manage large numbers of cultures while maintaining excellent environmental uniformity throughout the chamber. With a 255-liter (9.0 cu. ft.) interior, the incubator provides ample space for T-flasks, roller bottles, multiwell plates, culture dishes, suspension flasks, spinner flasks, organoid cultures, tissue-engineered constructs, and other commonly used cell culture vessels.

Three perforated stainless steel shelves are supplied as standard and may be repositioned to accommodate vessels of varying heights. Depending on the application, the chamber can be configured with additional shelves to increase storage density while still allowing adequate airflow around culture vessels.

The additional chamber volume of the VIOS 250i offers advantages beyond simply fitting more samples. Larger laboratories often dedicate specific shelves or chamber zones to individual projects, researchers, or cell lines, reducing unnecessary handling and making workflow more efficient. The larger capacity also decreases the need to stack culture vessels closely together, allowing conditioned air to circulate more freely throughout the chamber.

To achieve the best environmental performance, culture vessels should be distributed evenly across the shelves with sufficient clearance between containers to allow unrestricted airflow. Avoid blocking air circulation pathways or overcrowding shelves, as doing so can increase recovery time following door openings and create localized environmental differences within the chamber.

For laboratories working with particularly valuable cultures, minimizing unnecessary door openings and organizing cultures by project can further improve environmental consistency throughout extended incubation periods.


Energy Efficiency and Operating Costs

Despite its substantially larger chamber capacity, the Heracell VIOS 250i is engineered to operate efficiently during continuous laboratory use. Direct chamber heating minimizes unnecessary energy loss while THRIVE™ active airflow rapidly restores programmed environmental conditions following routine access, reducing the amount of time heaters and gas controls must operate at increased output.

The protected heated humidity reservoir is designed to reduce water consumption while maintaining high relative humidity. Likewise, the dual-wavelength infrared CO₂ sensor delivers accurate gas regulation that helps avoid excessive CO₂ injection, reducing operating costs over years of continuous operation.

For growing laboratories, the larger chamber may also reduce capital and operating expenses by replacing multiple smaller incubators with a single high-capacity system. Fewer incubators can translate into lower maintenance costs, reduced utility consumption, fewer annual certifications, and more efficient use of valuable laboratory floor space.

Because many laboratories operate CO₂ incubators continuously for years, these incremental efficiency improvements can provide meaningful long-term savings while supporting more sustainable laboratory operations.


Key Specifications

Specification Details
Manufacturer Thermo Scientific
Model Heracell VIOS 250i
Catalog Number 510033587
American Instrument Exchange SKU 3180X INC
Incubator Type Direct Heat CO₂ Incubator
Chamber Capacity 255 L (9.0 cu. ft.)
Chamber Material Electropolished Stainless Steel
Temperature Range Ambient +3°C to 55°C
Recommended Ambient Operating Temperature 18°C to 34°C
Temperature Stability ±0.1°C
Temperature Uniformity ±0.3°C at 37°C
CO₂ Control Range 1% to 20%
CO₂ Sensor Dual-Wavelength Infrared (IR)
CO₂ Control Accuracy ±0.1%
Relative Humidity >93% RH at 37°C
Humidity System Protected Heated Integrated Water Reservoir
Air Circulation THRIVE™ Active Airflow
Chamber Air Filtration Continuous HEPA Filtration
Air Quality ISO Class 5
Air Exchange Rate Entire chamber air volume filtered approximately every 60 seconds
Sterilization Cycle Steri-Run 180°C High Temperature Sterilization
Interior Dimensions 23.9" W × 24.8" D × 26.4" H
Exterior Dimensions 30.7" W × 37.2" D × 38.2" H
Shelf Quantity 3 Standard (Expandable to 12)
Shelf Material Perforated Stainless Steel
Shelf Dimensions Approximately 22.8" W × 22.6" D
Maximum Shelf Load 31 lb (14 kg)
Maximum Chamber Load 92 lb (42 kg)
Interior Door Heated Glass
Exterior Door Reversible
Access Port 42 mm (1.65 in.) Diameter
Display iCAN Color Touchscreen
Data Logging USB
Remote Monitoring Remote Alarm Contacts, Optional 4–20 mA Output
Electrical Requirements 120 V, 50/60 Hz
Maximum Power Consumption Approximately 1,000 W
Heat Output Approximately 3,400 BTU/hr (maximum)
Net Weight Approximately 215 lb (97.5 kg)

Specifications are believed to be accurate but may vary depending on factory-installed options. Please verify all specifications prior to purchase.


Frequently Asked Questions

How much larger is the VIOS 250i than the VIOS 160i?

The Heracell VIOS 250i provides 255 liters (9.0 cubic feet) of incubation space compared with 165 liters (5.8 cubic feet) for the VIOS 160i. That additional capacity allows laboratories to accommodate substantially more culture vessels while maintaining the same advanced environmental control technologies found throughout the VIOS product line.

What types of laboratories benefit most from the VIOS 250i?

The VIOS 250i is ideal for biotechnology companies, pharmaceutical research laboratories, university core facilities, contract research organizations, cell therapy laboratories, and any laboratory that routinely maintains multiple cell lines or large numbers of culture vessels. Its larger chamber is especially valuable for laboratories that have outgrown standard 160-liter incubators but do not require multiple separate incubation chambers.

Why does the VIOS 250i use an infrared CO₂ sensor?

Infrared CO₂ sensors provide highly accurate gas measurements without being affected by the high humidity maintained inside the incubator. Stable CO₂ regulation helps maintain consistent media pH, supporting healthier cell growth and improving experimental reproducibility during long incubation periods.

How does the THRIVE™ airflow system improve incubation performance?

THRIVE™ active airflow continuously circulates conditioned air throughout the chamber to maintain uniform temperature, humidity, and CO₂ concentrations across every shelf. After the door is opened, the system helps restore environmental conditions quickly, reducing the amount of time cultures are exposed to fluctuations that could affect growth or experimental results.

How does the VIOS 250i help reduce contamination?

The incubator combines several independent contamination-control technologies, including continuous HEPA filtration, ISO Class 5 chamber air quality, a protected heated humidity reservoir, smooth electropolished stainless steel chamber surfaces, and the automated Steri-Run 180°C sterilization cycle. Together, these systems help reduce contamination risk throughout routine laboratory operation.

Can the chamber accommodate large culture vessels?

Yes. The spacious 255-liter chamber easily accommodates large T-flasks, roller bottles, suspension flasks, spinner flasks, culture plates, organoid cultures, tissue-engineered constructs, and other commonly used laboratory culture vessels. Adjustable shelving allows laboratories to configure the chamber for changing workflow requirements.

Does the Heracell VIOS 250i support high-throughput laboratories?

Absolutely. The larger chamber capacity, rapid environmental recovery, advanced contamination protection, and configurable shelving make the VIOS 250i an excellent choice for laboratories processing large numbers of cultures simultaneously or supporting multiple research projects within a single incubator.

Why purchase a refurbished Thermo Heracell VIOS 250i from American Instrument Exchange?

Purchasing a refurbished Thermo Heracell VIOS 250i allows laboratories to obtain one of Thermo Scientific's most advanced large-capacity CO₂ incubators at a substantial savings compared with purchasing new equipment. Every incubator is inspected and tested by American Instrument Exchange prior to shipment and includes a 90-day warranty, providing confidence that the instrument is ready to support demanding laboratory applications.

Thermo Heracell VIOS 250i CO2 incubator on our YouTube channel

Testing Procedures for Used and Refurbished CO₂ Laboratory Incubators
Ensure Atmosphere Control, Temperature Accuracy, and Regulatory Compliance

At American Instrument Exchange, all used and refurbished CO₂ incubators undergo a multi-step testing and calibration process. These procedures are designed to ensure precise environmental control, microbial safety, and long-term reliability—critical for cell culture, IVF, tissue engineering, and pharmaceutical R&D applications.

Why Testing Used CO₂ Incubators Is Essential

Before a CO₂ incubator is redeployed into a laboratory, it must be thoroughly tested for:
• CO₂ sensor accuracy and gas concentration control
• Temperature uniformity and stability
• Humidity system function
• HEPA filtration and contamination control
• Electrical and safety compliance

Proper testing ensures viable growth environments for sensitive cultures and prevents costly contamination or culture loss in high-stakes lab environments.

Our standardized refurbishment protocol ensures used CO₂ incubators deliver laboratory grade performance at a fraction of the cost of comparable new units.

Key Testing Procedures for Refurbished and Used CO₂ Incubators

1. Initial Visual Inspection
• Inspect the exterior for corrosion, dents, or door alignment issues
• Check door gasket integrity and hinge function
• Verify presence and condition of internal shelves, water pans, and humidity trays
• Examine power cords, gas connectors, and display interfaces for signs of wear

2. Functional Startup Test
• Power on the unit and check for successful system boot
• Verify touchscreen or keypad response, and test all user-programmable settings
• Check door alarms and temperature/CO₂ alerts

3. Temperature Control and Uniformity Testing
• Use temperature probes to verify internal temperature accuracy
• Monitor temperature uniformity across multiple chamber zones
• Ensure fast recovery times after door openings

4. CO₂ Sensor Testing and Gas Delivery System Test
• Test accuracy of infrared (IR) or thermal conductivity (TC) CO₂ sensors using certified reference gas and probes/Fyrite analyzers
• Test inlet pressure regulators and gas flow control systems
• Confirm stable CO₂ levels at multiple setpoints (e.g., 5%, 10%)
• Check for proper mixing and diffusion throughout the chamber

5. Humidity and Contamination Control Testing
• Test humidity generation (via water pan or active system) and verify chamber RH levels
• Inspect HEPA filters (if equipped) and airflow systems for particulate control
• Sanitize interior and confirm antimicrobial coatings or copper components are intact

6. Electrical Safety and Compliance Check
• Ensure proper grounding and insulation of all electrical components
• Perform leak and continuity testing
• Verify the unit meets electrical safety standards for laboratory environments

7. Final Quality Assurance and Performance Validation
• Run a 24-hour performance cycle with monitored CO₂, temperature, and RH
• Document data and final readings
• Complete service report

All refurbished CO₂ incubators sold by American Instrument Exchange are tested to meet the performance demands of today's advanced laboratory workflows—ensuring safety, precision, and peace of mind with every unit.

Repair and Refurbishment Protocol for Used Laboratory Incubators
Performance and Quality from American Instrument Exchange

At American Instrument Exchange, every used laboratory incubator we sell goes through a repair and refurbishment protocol. Whether it’s a standard, CO₂, or refrigerated incubator, our goal is to restore each unit to laboratory-level performance—ensuring temperature accuracy, environmental stability, and long-term reliability in your lab.

Why Choose a Refurbished Laboratory Incubator from American Instrument Exchange?

• Fully tested for performance and safety
• Backed by a warranty
• Cost-effective alternative to new equipment
• Environmentally sustainable through reuse and restoration
• Refurbished by expert technicians with decades of lab equipment experience

Step-by-Step Refurbishment Protocol

Every incubator at American Instrument Exchange follows this comprehensive, multi-stage process:

1. Initial Intake & Inspection
• Visual inspection for cosmetic wear, corrosion, dents, or broken components
• Mechanical assessment of door hinges, gaskets, seals, and chamber components
• Document any missing parts or issues requiring repair or replacement

2. Cleaning and Decontamination
• Thorough internal and external cleaning using non-abrasive solutions
• Decontamination/cleaning of surfaces to remove biological, chemical, or particulate residue
• Cleaning of removable parts (e.g., shelves, trays, etc.)

3. Mechanical and Electrical Repair
• Repair or replacement of worn mechanical components such as door latches, fans, hinges, and seals
• Evaluation and repair of control panels, switches, thermostats, and displays
• Inspection and testing of wiring, fuses, relays, and power supplies

4. Environmental Control System Assessment
• For CO₂ incubators: CO₂ sensors, regulators, and gas delivery systems are tested
• For refrigerated incubators: compressors, condensers, and cooling systems are evaluated for performance and leaks
• Fan motors and airflow systems are tested to ensure uniform environmental conditions

5. Temperature and Sensor Testing
• All temperature sensors and controllers are tested using thermometers/probes
• Uniformity and accuracy tested at multiple chamber locations
• For humidified or CO₂ incubators, humidity and CO₂ stability are verified

6. Safety System Testing
• Test of over-temperature protection systems and alarms
• Evaluation of door sensors, safety interlocks, and power failure recovery

7. Final Quality Control and Documentation
• Full performance test run over 24 hours
• Validation of setpoints for temperature, CO₂ (if applicable), and humidity (if applicable)
• Final inspection and cleaning before packaging
• Complete service report

Trust the Experts at American Instrument Exchange

With over 50 years in the lab equipment industry, American Instrument Exchange is a trusted source for high-quality refurbished laboratory incubators. Our proven refurbishment protocol ensures every unit is reliable, accurate, and ready to meet the demands of your lab from day one.

Warranty Information

All used equipment sold by American Instrument Exchange is refurbished/reconditioned, tested to meet specifications, cleaned, and comes with a 90-day warranty from the date of shipment unless otherwise specified. New products include a warranty from the manufacturer. Your warranty is only valid if you have paid your invoice. If your invoice is over 30 days old, warranty work will not be performed until your invoice is paid in full.  American Instrument Exchange is not liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products,

Exceptions include international sales and items that are agreed to be sold with a lesser warranty or items that are agreed to be sold “as is.”

Should there be visible shipping damage to packaging or concealed shipping damage to item(s) supplied, buyer must communicate such damage to the delivering entity or carrier upon receipt first and to American Instrument the same day item is accepted / signed for. Failure to do so voids warranty. Customer decision to involve / procure third party or OEM service other than American Instrument or AIE assigned vendors to resolve in-warranty instrument failure or defect without first placing a service call to American Instrument voids warranty.

Return & Cancellation Policy

American Instrument Exchange will authorize the return of and issue a full refund for any equipment that is not working as represented and could not be replaced or repaired to the customer’s satisfaction by AIE or a representative of AIE during the warranty period. Returns without prior authorization and an RMA number will not be accepted. 

Customers are responsible for proper packaging of the equipment and all included accessories. American Instrument will pay for insurance and shipping costs. Non-inventory items bought specifically to fill customer orders may possibly be returned, but on a case by case basis.

Customers who cancel orders after refurbishing has begun or after delivery where there are no equipment performance issues may be subject to a Restocking/Cancellation Fee of 20% or more and responsible for shipping costs for both the delivery and return.

Ongoing and Extended Support Options

American Instrument Exchange is able to provide additional repair and support services outside the warranty terms for most products that sell.

For biosafety cabinets, clean benches, chemical fume hoods, and other clean air products our team at AIE Laboratory Services can provide certifications, repairs, decontaminations, and other services for customers throughout New England, and guidance and limited technical assistance for any customers in the US and Canada for new or refurbished biosafety cabinets purchased from American Instrument Exchange.

For all other products, the repair service team at American Instrument Exchange can provide both field and depot repair evaluations. We can easily schedule and coordinate the pick-up and transportation of your malfunctioning equipment. By offering hourly rates lower than most OEM service providers and eliminating travel time for technicians, we help reduce repair costs. Furthermore, our lab depot repair service minimizes or eliminates scheduling delays. Our experienced service technicians are qualified to restore your equipment to factory specifications.

Please contact our team at info@americaninstrument.com for more details.

FAQ

Does the equipment come with a warranty?

Yes, all equipment from American Instrument Exchange comes with a warranty.
Used/reconditioned/refurbished equipment is tested to make sure it operates to the manufacturer's specifications and comes with a 90-day warranty (unless otherwise noted). New equipment comes with a warranty from the manufacturer.

How do you test and recondition the equipment?

Testing requirements vary across all the equipment categories we sell. Temperature controlled units are tested with NIST traceable probes and data loggers. Gaskets, external housing, glass, handles, controls and control screens are all thoroughly inspected for integrity and functionality.
We test all equipment using the manufacturer's parameters and specifications to confirm that the unit operates properly.

How do products ship from American Instrument Exchange?

We can ship products both nationally and internationally using a well-established network of transporters. Smaller items will ship via UPS. Larger equipment will be palletized and shipped either LTL or air-ride, depending on the specific equipment and/or delivery requirements.

Return and order cancellation policy

American Instrument Exchange will accept the return of any product that is not working as represented and could not be replaced or repaired to the customer's satisfaction during the warranty period. Customers who cancel orders after refurbishing has begun will be subject to a cancellation and restocking fee of between 20% and 40%.

Are discounts available for educational or non-profit institutions, or for bulk purchases?

Yes – call or email us today with a list of equipment you're looking for and we can potentially put together a quote that includes a discount.

How does your price matching policy work?

We strive to keep our pricing competitive and reasonable. If you find comparable items for sale at a lower price from other vendors please send us a link and or quote for the item and we'll do our best to match or beat the price.

Can I see the equipment in person before committing to a purchase?

Customers are welcome to make an appointment to view equipment in our warehouse. Given our workload we may not be able to test or clean the equipment prior to your arrival if you have not committed to an order.

1023 Western Avenue is a working warehouse, not a showroom, and customers should dress appropriately and wear closed toe shoes.

Can I ship products that I purchased elsewhere to American Instrument for repair?

Yes – please see our repair services page for more information.